V1.

0 Mar 2013

Huawei Enterprise Service

Partner Brochure

HUAWEI ENTERPRISE USA, Inc.

CONTENTS
1 / 2 / 3 / 4 / 5 / 6 7 8 Huawei Enterprise Services Introduction Huawei Channel Service Go-To-Market Strategy Partner Benefits Huawei Enterprise Service Portfolio Huawei Services Certification Program (HSCP)

/ Partner Enablement / Partner Support / LETS GET STARTED

Huawei Enterprise Services Introduction

Huawei is a leading global information and communications technology (ICT) solutions provider. To adapt to the revolutionary transformations taking place in the IT industry, Huawei is continually developing customer-oriented strategies and technologies. Huawei's innovations are extending to the enterprise and consumer businesses, and Huawei will collaboratively develop the cloud-pipe-device business across these fields. By leveraging Huawei's strong R&D capabilities and comprehensive technical expertise, Huawei Enterprise openly cooperates with partners in the enterprise business domain. We understand customer needs and are committed to providing wide-ranging and efficient ICT solutions and services to enterprise customers of all sizes. Our customers operate in a wide range of vertical markets, such as government and public sector, finance, transportation, electric power, energy, commercial business, and ISP. Huawei's leading solutions and services cover IP network infrastructure, unified communications and collaboration (UC&C), and cloud computing, data center, enterprise information security and enterprise wireless. Huawei Enterprise Services is committed to support our Partners in a better way. We aim to boost our partners influence and revenue through the consistent provisioning of services to our mutual customers. Our core values enable us to provide better services to our partners and to achieve our vision of enriching peoples lives through communication.

A Company with Global Resource

Poland

Germany

Romania

Hungary

Russia

U.S.A

Turkey

Egypt
Mexico

Bahrain

China

Japan Thailand Indonesia

India Nigeria Brazil Kenya

Malaysia

Global Technical Assistance Centres (GTAC) Regional & Country Technical Assistance Centres (TACs ) Global & Regional Spare Parts Operation Centre (SOCs)

Spare Parts Logistics Centres (SLCs) Service Resource Centers (SRCs) R&D Centres

Resource, Knowledge & Logistics Centres: 15 R&D Centres + 3 GSRCs + 22 RSRCs 45 Training Centres & 53 Authorized Partners 2 Regional SLCs

Spare Parts Operation Centres (SOCs): 1 Global SOCs (Shenzhen, China) 9 Regional SOCs 129 Country SOCs

Huawei Channel Service Go-To-Market Strategy

Huawei is committed to help partners to build, develop and differentiate their branded market service offering so that enterprise customers can successfully deploy and operate Huawei technology solutions. In this approach, Huawei has developed a joint services model to provide end-to-end services to customers through the partner brand services model. The Huawei Co-Care Services program is offered to business partners and includes Huawei Technical Support and Spare Parts services, enabling the partner to package their own services solution to provide end-to-end service provisioning to the end user. Partner brand services are sold and delivered by service partners, with Huawei providing back-to-back support to service partners. To complement the Huawei Co-Care program and to promote partner support and customer satisfaction, partners may also resell Huawei Hi-Care Services to the end customer. Huawei Hi-Care services are valuable: As an extension of the partner services portfolio Where customers require service coverage delivered by Huawei Huawei brand Services services are available for resale by channel partners but delivered by Huawei directly.

Customers

Partner Huawei Brand Services

Resold by Partner, Delivered by Huawei

Partner Brand Services

Sold and Delivered by CSP, Supported by Huawei

Huawei Hi-Care Services

Huawei Co-Care Services Huawei Service Platform

Support-E/E-Learning/Simulators/TACs/Spares Always Online

CSP: Certified Service Partner

Partner Benefits
The Service Go-To-Market model demonstrates the open and win-win channel philosophy of Huawei Enterprise Business Group. By attracting and recruiting top-performance companies in the enterprise market Huawei and partners can achieve win-win benefits and provide the best services to end users. In cooperation with Huawei to develop enterprise markets, partners can: Leverage Huawei services to stand out in the market and secure a leading position in the industry. Improve technical capabilities through Huawei's comprehensive training and certification programs. Receive support from Huawei in service solutions, service delivery and service sales targets. Leverage Huawei's global platform to expand their business scope and customer base. Improve customer satisfaction and loyalty with service support from Huawei.

Gains:
Accelerate market development Improve customer satisfaction

Gains:
Enhance service capability Extend service brand Enrich service portfolio Grow business with Huawei

Gains:
Business agility Cost efficient Higher SLA Smart workflow

Huawei
Advantages:
Advanced technology Innovative & broad product portfolio Platform support

Partners
Advantages:
Customer relationship Vertical industry expertise Best practices

Customers

Huawei Enterprise Service Portfolio

Huawei Enterprise Service takes an approach to service that defines the requisite activities at each phase of whole ICT solution lifecycle. Huaweis unified ICT services are built to standards of the Information Technology Infrastructure Library (ITIL) and other standards-based frameworks, providing the framework and flexibility serve key market sectors. Huaweis lifecycle services approach is a collaborative delivery methodology that joins the forces of Huawei, our skilled business partners, and our customers to achieve outstanding results. Huawei Enterprise has three service groups Professional Services, Customer Support Services, and Learning Services which cover the whole ICT solution lifecycle. As customer and business requirements evolve, Huaweis service solution team will continuously develop services to promote customer satisfaction, profitability and revenue opportunities.

Government & Public

Large Enterprise

Finance Securities and Insurance

Energy

Transportation

Communication & Multi-Service Operator

SMB

Unified ICT Services Portfolio

Plan Build Run

UC&C

Network Design Integrated Design

Deployment Migration Network Integration Implement

Customer support Service: Huawei Hi-Care Huawei Co-Care Specialized Service

Enterprise Networking

IT Product (Cloud Computing & Data centre)

Training & Certification Services

Huawei Services Certification Program (HSCP)

The Huawei Services Certification Program (HSCP) is a program that Huawei provides to channel partners to certify service qualifications, confirm service capabilities and authorize and services sales and delivery as Huawei Certified Service Partners (CSPs). Partners are encouraged to certify their service capabilities on Unified Networking with Routing & Switching, Wireless LAN and Security, or with additional product domains to complement and extend their business offering. Partner service capability can be certified by 9 different product domains.

1 HCNA

Technical Skills

1 or 2 HCNA 1 or 2 HCNA Help desk 58 hot line 1 HCNP Help desk 724 hot line

2 HCNP 1 HCIE Huawei test Lab Help desk 724 hot line

3 Star CSP

4 Star CSP
Service Solution and technical capability

5 Star CSP

Domain

Routing & Switching

Wireless LAN

Security (Secospace)

Transmission Networks

Video Conferencing

Unified Communication

Call Center

Storage & Servers

Cloud Computing

HCNA: Huawei Certified Network Associate HCNP: Huawei Certified Network Professional HCIE: Huawei Certified Internetworking Expert Huawei CSP certification may vary in different regions. For the details of Huawei Certification Training Programs, please refer to Huawei Enterprise website.
5

Partner Enablement
Huawei Enterprise Service is committed to grow together with service partners to remain competitive and drive success in the ICT service field. Huawei will continually invest on partner enablement with cost-effective training, affordable certifications, and successful marketing programs. Huawei Enterprise ICT Solutions. A Better Way.

ent blem a n E n lizatio Initia

ion tificat g Cer Durin

lement g Enab in o g n O
tion ertifica After c

First node implementation support

Real case practice On job training instruction

Technical News Letter

Push new technologies and product documents

Technical Elite club Process Instruction

Hands-on lab practice Short-time training (<2 hours)

Award and incentive program for Technical Elite

E-Learning Platform

Online courses and exam. Technical Forums/Knowledge base

Specialization Training

Face to face with lab practice E-Learning available

Advance Tech. Training

Advance troubleshooting skills System optimization skills

Soft Skills training Career Certification

Fast track certification available Global Training and Exam center

PM and Communication Skills Customer satisfaction management

Technical Workshop

Rapidly track the latest technologies Interaction with partner

Partner Support
Huawei Certified Service Partners benefit from Hierarchical Training and Certification Support Training Center Technical Expert Support Technical Assistant Center (TAC) Online Platform Support Support-E Online Training Support E-Learning Fast Supply Chain Support Supply Center Contractual Delivery Support Spare Parts Center Huawei provides three platforms to support business expansion, through technical support from the Huawei online support center (Support-E), Huawei TACs (Technical Assistant Centers) and through email and telephone. Partners can develop their ICT team with Huawei 44 training centers located around the world and Huaweis E-Learning (an on-line training platform).
Training and Certification Expertise Support follow-the-sun

Training Center

Technical Assistance Center

Supply Center

Spare Parts Center

Contractual Delivery Capability based on Various SLA

Fast Order Processing with Supply Chain

On-line Support Center

E-Learning

On-line Platform for Support and Learning

Online Training Platform

LETS GET STARTED

To learn more about Huawei Enterprise ICT Solutions and our service policies, Please visit us at http://enterprise.huawei.com/us/partners/ If you are interested in becoming our service partner, contact your local Huawei account manager or submit an online application form at http://enterprise.huawei.com/us/partners/channel-partners-application/channel-salepartners-register/ or contact your local Huawei partner managers.

Copyright Huawei Enterprise USA, Inc. 2013. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Enterprise USA, Inc. Trademark Notice and HUAWEI are trademarks or registered trademarks of Huawei Technologies Co., Ltd.

Other trademarks, product, service and company names mentioned are the property of their respective owners. General Disclaimer
The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

HUAWEI ENTERPRISE USA, INC. 20400 Stevens Creek Blvd. Suite 200 Cupertino, CA 95014 Telephone: 1 877 9 HUAWEI (1 877.948.2934) Email: ServiceSolutionTeam@Huawei.com Version No.: M3-022515-20130315-C-1.1 Website: http://enterprise.huawei.com/us