Professional Documents
Culture Documents
Theme Objectives Customer Perspective Supporters/sub Target generous and scribes loyal contributors/prospect s Focus on Board investment and requirement National/inter Build artistic national opera reputation for high scane standards Launch unique residency program for artists Present diverse repertory Promote collaborations Community Build community support Focus on education/communicati on programs for greater Boston
Balanced scorecard
Measurement Percentage of customers who agree that the BLO generous and loyal contributors/prospects Target 80%
Action Plan
Initiative Socialize to advertisement: -put in social media -website -survey Survey - conduct research on the art of artistic -Survey Compelling and evaluating new program from members -Repertory preparation in detail Survey -creating a community support program -Survey -make an annual education event for citizen Budget Xx
Percentage of customers who agree that the BLO Focus on Board investment and requirement Percentage of customers who agree that the BLO creating musically and theatrically compelling productions, events, and educational resources Unique residency program launched Repertory readiness Percentage of customers who know that the BLO creating innovative collaboration Percentage of people in Boston to support BLO Active collaboration with community art lovers and opera music in boston
90% 90%
Xx Xx
Xx
Xx Xx Xx
Xx
Streamline ticketing/gift acknowledgement process Increase one-on-one contact Improve board support system Develop web base service/product Contact best talent
Max 2 minutes ticketing 90% 80% involvement Min 10% increase per year Min 2 best talent contracted in a year 100% readiness of review process Decrease 20% operational cost this year 80% Relationship with the Massachusetts Cultural Council
Observe ticketing service Survey CRM program Build proper media communication Program for create new best talent CRM program
Xx
Satisfied customer / sales person Involvement of board People access to web Best talent contracted
Xx Xx Xx xx
Develop innovation review process Indrease cost efficiency/quality assurance Develop strategic job competencies Provide staff with skill training Leverage board effectiveness with education and fundraising training
xx
Operational cost
Monitoring expense
xx
Learning and Growth Persentage of Increase in skills and abilities of employees Making long term fund-raising
-Training & Develop for workforce -Filed a support program dar Massachusetts Cultural Council and the National Endowment for the Art.
xx xx
100%
Incorporate milestone evaluations Create HR plan Invest in strategic technologies Develop administrative residency program
Can measure progress towards ultimate goals -Index competencies -Percentage of error equipment -percentage of knowledge covering Percentage of artist who agree that the BLO is encourage the process of artistic production artist Financial Perspective Sales Revenue
- Embodies all the necessary components of strategic communication - Evaluating success -Training & Develop for workforce -Investing Hiend technology and information Survey
xx
Xx xx xx xx
Fiscal Health
Increase Revenue
Increase 10% sales per year 100% new financial process execute Increase 10% fund per year
Develop approach to gathering fund from supporter Budget controlling program Proactive to find funding support
xx
xx
xx
xx
Growth Planning
xx
xx