The term quality of work life (QWL) was first introduced in 1972 during an international labour relations conference.

Quality of Work Life (QWL) received more attention after United Auto Workers and General Motors initiated a Quality of Work Life (QWL) program for work reforms.

Robbins (1989) defined Quality of Work Life (QWL) as a process by which an organization responds to employees needs by developing mechanisms to allow them to share fully in making the decisions their design their lives at work

Quality of Work Life (QWL) has been well recognized as a multi-dimensional construct and it may not be universal or eternal. The key concepts captured and discussed in the existing literature include job security, better reward system, higher pay and opportunity for growth, participative groups, and increased organizational productivity among others.

Regular assessment of Quality of Work Life can potentially provide organisations with important information about the welfare of their employees, such as job satisfaction, general well-being, workrelated stress and the home-work interface.

Here is the worlds best questionnaire for Quality of Work Life

Q1. Since how many years have you been working with this organization? a. 0-5 Years b. 5-10 Years c. 10 to 15 Years d. More than 15 Years

Q2. How is the physical working condition in the Company ? a. Good b. Average c. Poor

Q3. What do you think about the work load in the organization ? a. Work Load is very much and task are not finished on appropriate time b. Work Load is very much but due to participative environment employees are able to complete their task c. Work Load is evenly distributed and employees are able to complete their task on time d. Work Load is less as compared to other companies

Q4. Do you think Communication and information flow between the departments is satisfactory? a. Yes b. No

Q5. Do the employees share experiences to help each other? a. Yes b. No

Q6. Does the company provide training for enriching the skills of employees? a. Yes b. No

Q7. Do you think proper training improves the productivity of the company and employees? a. Yes b. No

Q8. Do you think there are good career prospect in your organization? a. Yes b. No

Q9. Are you free to perform your duties? a. Yes b. No

Q10. How is the working Environment? a. Participative b. Autonomy c. Whimsical d. Red Tapism

Q11. How is the working hours of the organization ? a. Highly Satisfactory b. Satisfactory c. Dissatisfactory

Q12. Does the company takes care of the employees working in night shift ? a. Yes b. No

Q13. Does working in the organization give you a feeling of security and improves your productivity? a. Yes b. No

Q14. Does the organization provide satisfactory Salary according to your Work? a. Yes b. No

Q15. Does the goals and task are clearly defined for increasing productivity? a. Yes b. No

Q16. Does the top management involve employees in the management decisions? a. Yes b. No

Q17. Do the facilities provided by the organization motivate you to improve your productivity? a. Yes b. No

Q18. Which factor motivates you the most? a. Salary increase b. Promotion c. Leave d. Motivational talk e. Recognition

Q19. What do you think that employees in the organization are skilled, motivated and productive? a. Yes b. No

Q20. Do you think departments in the organization have cooperation? a. Yes b. No

Q21. Do you think quality of work life of the organization helps to improve your productivity? a. Yes b. No

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Quality of work life questionnaire

Quality of work life questionnaire

1. How long have you been working for company? a) Less than one year b) One Two years c) Two Five years d) Five years or more

2. I am satisfied with the working conditions provided by the company. a) Strongly agree b) Agree c) Disagree d) Strongly disagree

3. How motivating is the work environment? a) Extremely motivating

b) Fairly motivating c) Neither motivating nor demotivating

4. Do the other departments in the hospital cooperate with each other? a) Yes b) No

5. Do you feel free to offer comments and suggestions? a) Yes b) No

6. There is a harmonious relationship with our colleagues in the company. a) Strongly agree b) Agree c) Disagree d) Strongly disagree

7. Sense of belongingness increase with the cooperation. a) Strongly agree b) Agree c) Disagree d) Strongly disagree

8. How far training programs helps an employee to achieve the required skill for performing the job efficiently? a) To great extent b) To some extent c) Rarely

9. Do you think the training programs helps in improving relationship among employees? a) Yes b) No

10. How would you rate the programs overall? Very useful 5 4 3 2 1 little use

11. Please comment on the following infrastructure Appraisal from Excellent to Poor a) Classroom/seating arrangement e) Audio visual arrangement f) Quality of lunch g) Traveling facility

12. I am given adequate and fair compensation for the work I do? a) Strongly agree b) Agree c) Disagree d) Strongly disagree

13. My organization will pay salary by considering responsibilities at work a) Strongly agree b) Agree c) Disagree d) Strongly disagree

14. The company does a good job of linking rewards to job performance a) Strongly agree b) Agree c) Disagree d) Strongly disagree

15. I feel that my work allows me to do in a particular area where I can do best. a) Strongly agree b) Agree c) Disagree d) Strongly disagree

16. There is a balance between stated objectives and resources provided by the company. a) Strongly agree b) Agree c) Disagree d) Strongly disagree

17. Fringe benefits provided to you. a) Insurance b) Retirement benefit c) Health checkup d) All the above

18. Does the company provide you the social security benefits? a) Yes b) No

19. Do you feel comfortable and satisfied with your job? a) Satisfied b) Neutral c) Dissatisfied

20. Do you feel secured about your job? h) Yes i) No