CLOCH HOUSING ASSOCIATION LIMITED

REPORTING REPAIRS PROCEDURE - December 2011

REPAIRS CAN BE REPORTED TO THE ASSOCIATIONS OFFICE BY: TELEPHONE: (01475) 783637 LETTER: 19 BOGLE STREET, GREENOCK, PA15 1ER E-MAIL: office@clochhousing.org.uk WEB www.clochhousing.org.uk IN PERSON DURING NORMAL OFFICE HOURS: Monday: Tuesday: Wednesday: Thursday: Friday: 9.30am - 1.00pm , 9.30am - 1.00pm, CLOSED AM , 9.30am -1.00pm, 9.30am - 3.00pm 2.00pm - 4.30pm; 2.00pm - 4.30pm; 2.00pm - 4.30pm; 2.00pm - 6.30pm;

WHEN REPORTING REPAIRS PLEASE PROVIDE THE FOLLOWING INFORMATION:

YOUR NAME, ADDRESS AND FLAT POSITION (WHERE APPLICABLE) DETAILS OF THE REPAIR REQUIRED INCLUDING THE EXACT POSITION OF THE DAMAGED AREA INFORMATION RELATING TO THE CAUSE OF DAMAGE (IF KNOWN) DETAILS OF ACCESS TIMES TO ALLOW WORKMEN TO CARRY OUT THE REPAIR AND A CONTACT TELEPHONE NUMBER. EMERGENCY REPAIRS: OUTWITH OFFICE HOURS

Burst pipes and tanks Vandalised windows or front doors Loss of water supply Major roof leaks Dangerous Chimneys or walls

Gas leaks Loss of electrical power or sparks and smoke from fittings Broken WC Complete loss of heating for no reason Anything residents think is a danger to their home, immediate safety, of to their neighbours

PRIVATE OWNERS ARE RESPONSIBLE FOR ANY REPAIRS WITHIN AND TO THEIR OWN PROPERTY (THAT ARE NOT COMMON). OWNERS ARE RESPONSIBLE FOR THE PAYMENT OF CONTRACTORS USED FOR INTERNAL REPAIRS TO PROPERTIES NOT OWNED BY THE ASSOCIATION. It is important that you notify the Association of an emergency call-out as soon as possible after you call-out one of the contractors noted overleaf. During normal office hours all repairs must be reported to the Association. The out of office hours procedure is only to be used in the event of an emergency. It should not be used to have nonemergency repairs carried out outwith office hours. Residents who call-out contractors for non-emergency repairs may be recharged the full cost of that call-out. If you are unsure of any of the above, have any queries, or wish to find out more about the Association please do not hesitate to contact the office. A full list of emergency telephone numbers is contained overleaf.

CLOCH HOUSING ASSOCIATION LIMITED EMERGENCY REPAIRS NUMBERS

IN THE EVENT OF AN EMERGENCY OUTWITH WORKING HOURS, THE FOLLOWING CONTRACTORS CAN BE CONTACTED:TRADE GAS CENTRAL HEATING PLUMBER PLUMBER ELECTRICIAN ELECTRICIAN ELECTRICIAN ELECTRICIAN JOINER JOINER JOINER JOINER JOINER SLATER/BUILDER SLATER/BUILDER SLATER/BUILDER CONTRACTOR
QUALITY GAS SERVICES (MULTI TRADE) QUALITY GAS SERVICES (MULTI TRADE)

TELEPHONE NUMBER 01475 788080 01475 788080 0141 8486262 806846 / 079035 83209 0771 2118692 01475 788080 0141 8486262 0750 1221857 / 07950 1221858 07891 901 280 01475 788080 0141 8486262 0788 2982145 721521 / 07956 618 572 0141 8486262 01475 788080

MEARS LIMITED HALLIDAY CONTRACT SERVICES KERRIGAN BROS

QUALITY GAS SERVICES (MULTI TRADE)

MEARS LIMITED REGENCY JOINERY AS JOINER

QUALITY GAS SERVICES (MULTI TRADE)

MEARS LIMITED CARMICHAEL JOINERY RF WATTERS MEARS LIMITED QUALITY GAS SERVICES

OTHER IMPORTANT NUMBERS FIRE AND EMERGENCY SERVICES NATIONAL GRID SCOTTISH POWER SCOTTISH WATER LOCAL POLICE CRIMESTOPPERS COMMUNITY WARDENS PROBLEM SOLVING UNIT (GAS LEAKS) (POWER CUTS) (Burst Water Mains / Sewage Leaks) 999 0800 111 999 0845 272 7999 0800 731 0840 0845 6018855 492500 0800 555 111 0800 01 317 01 / 714242 0800 01 317 01 EVENING

Please use this sheet for your second Contractor number in the event of a Right to Repair Job. The Association has a telephone answering machine on which you can report nonemergency repairs outwith office hours, or report them via clochhousing.org.uk.