SMIPA: Skilled Migration Internship Program for Accountants Reflective Learning Journal

Unit 15
RL !opic "5

Australian management practices and business structures

#$ploring management% &orkplace culture and organi'ational structure in Australian business( Including issues like: functional and geographical divisions, skill levels, professional associations, legal context, industrial relations, etc. U15 Task Based on your experience and internet or case-study research, riefly co!!ent on the follo"ing 1: aspects of #ustralian !anage!ent practices and "orkplace culture: $eneral %anage!ent In Australia a managers are expected to have knowledge of the business and an style & %anage!entunderstanding of the business strategy and corporate priorities. For example, my '!ployee relations manager (internship experience) is a friendly person as well as he does have good leadership skills. e already discuss with fellow staff before taking an action. As it is a small business manager closely deal with employees and if someone has a problem they can directly discuss with the manager. (verall skill level and industry experience of professionals In Australia you need to have a !ualification before you go to any "ob. For example you need to have an accounting degree for work a general accountant. It is easy to find a "ob when you have experience because after I graduate from the university I applied for many entry level accounting "obs. #ut I was unsuccessful due to lack of experience. It is better to have even a basic entry level !ualification for the first "ob. For instance work as a receptionist as a first "ob.

)referred *o!!unication style and channels

Australian people are very friendly and open. $hey like people who are involving in their conversation rather than being silent. %ost entry level accounting "obs need good communication skills because answering the phone, customer service is part of their "ob.

+ork ethics, punctuality, integrity, support fro! colleagues

At my workplace most employees start work very early and leave early. As I think Australian people are considered as morning people. &unctuality is considered as important part of work place. In day today activities colleagues help if we are in trouble. 'ometimes it depends, in my work place some employees are really friendly while others are independent and they do not worry about others too much.

,ocial interaction and general attitude to"ards educated i!!igrants

As a multicultural country e!uality is considered as an important in the workplace. $herefore Australians have e!ual respect for local and foreign employees. 'ometimes they do concern about cultural difference. For example when there is a function they are always arranging vegetarian food for those who do not eat meat for cultural reasons. In my experience, as native (nglish speakers Australian never "udge on our (nglish speaking level, they do some correction when we are struggling. $here no limitation for women in Australia. $hey do have the same rights as men. (ven there are female political leaders.

+o!en at "ork, "o!en in !anage!ent

#ccess to +orkplace Training and )rofessional -evelop!ent

%ost company a)encourage employees to develop their skills and !ualifications. For example most Australian companies support for accountant to get *&A !ualification.

Author elmer +ich , -I#A ./0.

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SMIPA: Skilled Migration Internship Program for Accountants Reflective Learning Journal
U15 Task 'ummari2e the main differences of the above practices in your original country3culture4 .: In my country most women are not going to work after they get married and sometimes we need to face problems when 5orking with men. $here aren6t many women political leaders in politics in srilanka. %anagement style is more traditional and most of the time manager takes actions without concerning about employees. In srilanka punctuality is not considered as important as in Australia.

Unit 15
U15 Task /:

Australian management practices and business structures )continued*

+hat are the i!plications of the a ove practices for you, personally, in preparation for your internship place!ent0 1e.g. "hich aspects of your personality, co!!unication style, interpersonal skills, attitude, etc. "ill you have to adapt or change02 Language skill development #efore I start my internship I was not good at talking on the phone and speak in public. owever during my internship (educational institution ) ad to talk to students on the phone about payments. $his help me to improve my communication 'kills. In my work place most employees are noisy and I6m the only one who is silent. 'o I had to talk as others to being accepted by them. Attitude #efore I work I was afraid of top level managers, 5hile I was working I understood that %anagers are not really bossy and they were friendly with staff.

RL !opic Management training &orkshop about Australian &orkplace relations( )lanning of topics and "+ content U15 Task 4ist at least 5 topics and su!!ari6e the content for a training session ai!ed at international trainee 3 !anagers "ho "ill e !anaging a !ulti-cultural "orkforce in #ustralia e.g. 7alue of assertive co!!unication8 -irect and open co!!unication style "ith Topic 1: *o!!unication in !anagers and e!ployees8 The use of idio! and slang to create a laid- ack #ustralian "orkplaces "ork environ!ent8 The need to e a"are of harass!ent 1 ullying and aggressive co!!unication or s"earing28 #ustralian e!phasis on politeness Topic .: Tea!"ork and division organisational structure8 9ierarchical !anage!ent8 "orking "ith a tea!8 tea! of tasks in the "orkplace sprit8 Topic /: leadership skills 4eaders have high ethics. 9onesty is the i!portant and If you are to gain people:s trust then it is i!portant to learn this trait early. ,o!e of the ;ualities of good leader are courage, positive thinking, goal oriented, co!!it!ent )u lic speaking skills8 using visual aids8 !ake it interest 1!ake appropriate <okes2 *o!pany vision=!ission8 values of the co!pany8 rules and regulations8 co!pany policy8 training and develop!ent +orkplace ha6ards8 ho" to avoid accidents8 "hat to do in a e!ergency8
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Topic 3: presentation skills

Topic 5:"orkplace environ!ent

Topic >: e!ergency and first-aid

Author elmer +ich , -I#A ./0.

SMIPA: Skilled Migration Internship Program for Accountants Reflective Learning Journal
procedure Topic 5: e!ployers rights outline the general conditions !ost "orkers are entitled to in #ustralia8 e a !e! er of a union evacuating procedure

Author elmer +ich , -I#A ./0.

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