Professional Documents
Culture Documents
Muhammad Tariq
Submitted By:
Umer Farooq
BBA (8) A
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Acknowledgement:-
First of all we are thankful to one and only the Almighty Allah and his prophet Mohammed (PBUH) for always guiding us in the thick and thin and giving strengths and courage to complete this project, without them nothing would have been possible. Our special thanks to our teacher Muhammad Ali who not only provide us Opportunity to do this assignment but also paid a Fair attention to do it. Then we would like to thank our parents whose prayers and support have always been influential in our lives. Finally we would like to thank all the people who directly or indirectly helped us out in this, and a thank you goes to the organizations whose data we used in this project as well.
Dedication:-
To Almighty Allah and his prophet Mohammed (PBUH), and to Our loving parents who gave our life to face the world and to our dearest sisters who gave us a lot and always there for use whenever we need them we also dedicate to all our teachers specially Prof. Muhammad Ali to teach us and help us in every knowledge activity that we were done.
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customization tool, like they up-to date information. The orient web based service gives more enhancements in customer service capabilities. They provide online services for troubleshooting. They have customer sales centers in big cities of Pakistan. Their response time towards customers complaints is very quick. They send their representative within 24 hours. If the problem is minor then the technician solve at the spot, if it is bigger than the machine is send to their headquarter. If the problem is major, then they replace the item. They give warranties. They conduct seminars for their retailers periodically, in which they conducted exhibitions and make them experienced and give knowledge about the product. Value added Services Service Desk for personalized assistance Dedicated Offline Equity Dealing Desk Online services Orient Summer Gala Orient Center Wedding Offer.
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metrics."Average handle time and other efficiency metrics cannot capture your organizations ability to differentiate the brand, and in fact, success in such areas can actually be huge detractors in customer satisfaction and thus, brand value," says Taylor Allis, Executive Director, and Product Marketing for TeleTech. Look at problems and opportunities from a three dimensional perspective instead. Evaluate each change and execution according to how it impacts each of these three decision making perspectives."A CRM practitioner should look for tool and solution rationalization for the three layers of decision making Strategic, Tactical and Operational," advises L. N. Balaji, President of US Operations for ITC InfoTech. create your own CRM communities "As brands begin to positively influence the customer experience through both traditional and emerging channels, customers will be open to company branded forums, or online communities, which can be used as another extension of your overall CRM approach, and done well, another boost for customer satisfaction and brand value," says Allis. Customer relationship management of orient mark mobile as a top priority mobile CRM is no longer a standalone function. Today, mobile is a necessity for employees, vendors, partners, and customers to interact with the company and each other. A well defined mobile CRM strategy can significantly improve employee productivity, increase customer satisfaction, enhance collaboration with partners and ultimately reduce the cost of operation and increase business revenues," says Fabre. Suggestion to improve CRM response rate to the complaints and queries registered online must be answered at earliest. Improve retention by identifying dissatisfied customers and acting on them promptly. Maximize positive word of mouth by posting feedback to social network pages. Reduce calls to your help desk by pointing people to self-service content.
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