Information Technology I Troubleshooting Tutorials Notes

Name: __Grace McElhone________

Video #1: Basic Computer Troubleshooting What are the 3 topics you will learn about? 1. _basic trouble shooting techniques_____________ 2. _make sure your network connection is working____ 3. _determine if your computer is infected_________ Video #2: Basic Troubleshooting Step 1 = don't panic Step 2 = think physical first Ask yourself Is there power ? Check for lights and check the cords that go in to the computer. Is there a network connection? Look at the link and activity light on the Ethernet cable. There should be a steady green light and a blinking yellow light. Is your wireless connection working? Did you get any error messages when the computer turned on? You should write down these messages. Lastly, try restarting the computer to see if that solves the issue. Conclusion: 1. __don't panic_____________ 2. __check all the cables_______ 3. check your connection to the network 4. __make notes_____________ 5. __restart_________________ Video #3: Malware Malware is software designed with malicious intent. Examples are popup ads, spyware, or viruses.

Information Technology I Troubleshooting Tutorials Notes

Name: __Grace McElhone________

How do you prevent malware installation? Hold down Alt+F4. This closes the window at the foreground. Easiest way to make sure malware doesnt get installed is called anti- virus software. One type is called Microsoft Security Essentials which can be downloaded on Microsofts website. Using Malwarebytes Anti-malware, you can locate malware that is installed on your computer. Go to filehippo.com to get the software. Conclusion: 1. _don't click on pop-up warnings___________________ 2. _close them with ALT-F4________________________ 3. _let someone know_____________________________ 4. _ensure anti-virus is running and up to date__________ 5. _run anti-malware software_______________________

don't panic check all the cables- make sure everything is plugged in correctly and that any needed power strips are plugged in and turned on check your connection to the network make notes- this will help if you need to call someone, they will know how to help easier and faster if you don't reply with "I don't know" restart your computer don't click on pop-up warnings- they carry viruses and if you click ANYTHING on them they will install close them with ALT-F4 let someone know ensure anti-virus is running and up to date run anti-malware software