MELISSA A.

STEINEBACH
5214 Cobble Creek Rd. 8D, Salt Lake City, UT 84117 Ph: 269.548.7391 msteinebach@mail.com

POSITION DESIRED
Seeking a serving position with a local company that has a positive influence the community, specifically a restaurant with consideration for sustainability. An establishment with an emphasis on vegetarian cuisine and locally sourced, organic products would be an added benefit.

WORK HISTORY Server TGI Fridays Walker, MI December 2010 to June 2013

Assuring guests have a fantastic dining experience by suggesting and serving hot food and cold drinks all while maintaining TGI Friday's standards. Effectively communicate with co-workers, guests, and management team to be sure all of the guest's expectations are exceeded. Maintain knowledge of current menu items, garnishes, ingredients and preparation methods Deliver food and drinks quickly and to guest's satisfaction Answer questions about menu selections and make personalized recommendations to accommodate each guest Suggestively sell appetizers, desserts and alcohol or non-refillable drinks to increase sales Side work, running duties, opening and closing duties, cleaning sections; making sure the team is set up to succeed Offer each guest a survey to be completed at home to assist corporate in tracking guest satisfaction Ensure all food is to specification and any special instructions are followed while helping expedite and run food Maintain personal bank and ensure that each guest check is delivered accurately and change is made correctly Accurately enter guest orders in POS system ensuring the BOH team members receive orders correctly and timely Basic knowledge of health department standards Ensure guest tables are free of clutter and trash by pre-bussing Effectively communicate with guests if any issues arise to prevent them from escalating Assist with new server training as needed

Lead Banquet Server Brann's Distinctive Catering

Grand Rapids, MI July 2010 to June 2013

Serving food and drinks to large groups for special events such as weddings, graduations, and corporate parties. Setting up buffet lines, preparing salads, plating meals, all of which is done on site at the location of the event. Effectively communicate with the event contact to ensure complete satisfaction Oversee cooks and servers in order to adhere to strict time schedule Follow specifications and load proper equipment onto truck including all hot and cold

food, china, linens and chafer pans Properly set room with china and appropriate table settings prior to guest arrival Prepare and serve salad to each guest Ensure that water and coffee pitchers are kept full Maintain buffet line by swapping food pans before any item runs out Cut and serve cake to each guest as needed Clear all Brann's items from guest tables after cake service and load all equipment back onto the truck Ensure that team members maintain focus on each task assigned Unload truck and get all dishes washed and put away in an orderly fashion Complete side work duties and check out with the closing manager

Bartender The Point Bar

Grand Rapids, MI March 2012 to September 2012

Mixing drinks and preparing bar food for all guests of the bar. Balancing the Keno transactions and bartending to ensure all patrons were happily served and taken care of while constantly interacting with guests. Carefully checking identification to confirm all guests were of legal drinking age and minors were not being served. Get to know the guests by name and drink in order to preserve the neighborhood bar atmosphere Interact with guests in order to observe signs of possible intoxication Take cash and credit card transactions Process Keno slips accurately Balance Keno and cash drawer Stock beer and liquor Maintain awareness of surroundings at all times to be sure drinks are not being passed to minors or guests are being over-served Ability to calmly offer alternatives to alcohol if a guest appears to be intoxicated and diffuse the situation if the guest gets unruly

EDUCATION Byron Center High School Diploma PROFESSIONAL QUALIFICATIONS Utah Food Handler Permit Utah Alcohol Server Permit Byron Center, MI 2000

Michigan TIPS Certification SUMMARY

I am a friendly and guest oriented server with several years of experience in a bar and restaurant setting. I am a problem solver and thrive in the organized chaos of the industry. I take pride in the work that I do and am excited to join a company that is looking for a long term and committed employee who is loyal and willing to learn and take on new challenges.

PROFESSIONAL REFERENCES
Sunni DenBraber Operations Manager Brann's Catering w: 616.538.4380 c: 616.262.4429 Nic Bauman Front of House Manager TGI Fridays w: 616.784.4603 Jill Rozema Server TGI Fridays c: 616.819.0177 Mary Stott Shift Supervisor Sheraton Hotel c: 801.870.0303