Kenneth A. Howard, Jr.

15 Alexis Ct Durham, NC, 27703 (919) 333-6243 Email: kennethhowardjr@yahoo.com

EDUCATION

ECPI University Raleigh, NC BS Degree- CIS concentration in Network Security (Expected Grad: May 2014) ECPI University Raleigh, NC AS Degree - CIS concentration in Network Security (Grad: June 2013)
CERTFICATIONS VMware Certified Associate Cloud VMware Certified Associate Data Center Virtualization November 2013 Present December 2013 Present

SKILLS Troubleshooting that will identify and resolve common network connectivity problems Fundamental understanding of LAN and WAN services and setting up network topologies map Implementing routing protocols on a standard network such as: RIP, EIGRP, and OSPF Set up a DCHP server/client relationship on a basic network Basic knowledge of computer peripherals and troubleshooting them Installing different hardware drives and video cards Installing and configuring VMware ESXI 5.1 and VM workstation Fundamental experience with Windows Server 2008 R2 standard, Windows Server 2012 datacenter, CentOS 6.4, and Fedora 16 Essential knowledge of Microsoft Office Suite-Excel, Word, Access, PowerPoint RELATED EXPERIENCE Onramp Access, Raleigh, NC July 2013 to present Technical Support Technician Directly responsible for answering customer inquiries in, person, on the phone and electronically. Monitor data center and network and report problems to the customers and network engineering staff in a timely manner. Managed physical and logical customers assets according to HIPPA compliance and customer Service Level Agreement. Assist with building and configuring virtual machines according to customer specifications. Green Hope High School, Cary, NC March 2013 to April 2013 Tech Support Intern (135 hours) Re-image classroom computers with Windows 7 & 8 Operating Systems Create a basic LAN network lab for the Computer Technology class Troubleshoot classroom connection and resolving classroom connectivity issues Supervise Technology students in classroom computer project

Affiliated Computer Service, Raleigh, NC May 2010 to August 2010 iPhone Tier 1 Technical Representative Providing customer support addressing hardware and software related matters Diagnosing and providing path in resolving various technical concerns Proactively identifying ways to avoid recurrence of customer issues by reviewing technical articles, improving processes, and recommending changes Interfacing with local team management as well as internal and external partners Troubleshooting and multitasking through multiple systems OTHER EXPERIENCE Wal-Mart Garner, NC June 2011 to July 2013 Deli Associate Stock and receive deli items such as meats cheeses Maintain the department for appearance and cleanliness by NC Health Department Standards Provide customer service by greeting and answering any questions Offering assistance to customers while processing transactions Promoted to Deli Associate from Cashier after three months of employment. Bojangles, Durham, NC May 2008 to December 2010 Crew Member (Seasonal) Maintain cashier till Take customer orders at drive thru & customer counter Prepare & cook foods Prep beverages Assist shift manager in closing of restaurant OCharleys, Raleigh, NC Server Assistant Assist server in attending customers Serve food Maintain dining area Proofed & prepared breads before main course being served March 2006 to June 2007