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FOI REQUEST - TRACKING NOTE

REQUEST DETAILS Reference Number Applicant name Date request received Date request logged Due date Request summary FOI-1652-1314 Martin Hoscik 2/12 3/12 3/1 Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.

ACTIVITY LOG Action Acknowledgement Contribution Chaser Contribution SIGN-OFF PROCESS Date 4/12 4/12 13/12 16/12 17/12 17/12 18/12 20/12 3/1 6/1 13/1 13/1 20/1 Comments Initials GJ GJ GJ GJ GJ GJ GJ GJ GJ GJ GJ GJ GJ

Requested from Commercial Sent to Commercial Received from Commercial Draft w/ LH Draft w/ SG Draft w/ RB Requested from Harriet McDonald Sent to applicant Revised draft w/ RB Revised draft w/ RB Draft w/ Press Draft w/ MD Draft w/ GLA (cc Press Office) Send final to Surface MD

Contribution Holding

[Response issued]

From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards

Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790

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From: Jacob Gemma Sent: 04 December 2013 10:54 To: Patel Kumud Cc: Dadswell Stephen Subject: FOI-1652-1314 (Hoscik)

Hi Kumud TfL Ref: FOI-1652-1314

TfL has received the attached request for the disclosure of information. Ive attached the response to the previous case he refers to. This one will be on the Sensitive Report. In accordance with the requirements of the Freedom of Information (FOI) Act and TfLs information access policy, TfL must provide a full and comprehensive response to the request within 20 working days, after which the applicant can make a complaint to the Information Commissioners Office about TfLs non compliance with the legislation. Please treat this request as a priority and provide the FOI Case Management Team with your contribution to answer this request no later than close of business 11 December to foi@tfl.gov.uk . If you are unable to meet this deadline please inform us as soon as possible so we can advise as appropriate. The Information you provide FOI applies to recorded information. Please inform us promptly if substantial parts of the response require the creation of new information or the provision of an explanation, advice or opinion that was not already recorded at the time of the request. Withholding Information. If you believe that part or all of the requested information is unsuitable for disclosure to the public, please inform us immediately as an FOI exemption may be applicable to some or all of the requested information. Please note that we will usually need to review the information held before issuing a refusal notice. Third Parties and copyright You must inform us if another individual or organisation has intellectual property rights (e.g. copyright) in connection with some or all of the information you provide. Please also consider whether any third parties need to be told that information which they have provided is to be disclosed.

If you believe it will take over 18 working hours to locate, retrieve and/or collate the information requested please advise us immediately as a cost limit exemption may apply under the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004. Please note that names of TfL staff acting in the capacity of their job roles will be disclosed as a matter of routine when contained within correspondence and email chains. If there is an issue with disclosure of any individuals name please contact the FOI Case Management Team to discuss further. Advice on TfLs FOI obligations can be found on Source at http://source.tfl/foi Many thanks Gemma

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From: Patel Kumud Sent: 04 December 2013 11:03 To: Dadswell Stephen Subject: FW: FOI-1652-1314 (Hoscik)

Hi Stephen, Are you able to assist with below request, Graeme dealt with previous (Hoscik) issue attached? Thank you. Regards Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: Dadswell Stephen Sent: 05 December 2013 09:39 To: McDonald Harriet; 'McDonald Harriet' Subject: FW: FOI-1652-1314 (Hoscik)

Mayorwatch again. Can you pick up?

Regards - Stephen Stephen Dadswell

Head of Business Development Commercial Development Directorate | Transport for London 55 Broadway London SW1H 0BD stephendadswell@tfl.gov.uk | Ext: ; Int: ; Mob:

From: Jacob Gemma Sent: 13 December 2013 10:20 To: Patel Kumud Cc: Dadswell Stephen Subject: RE: FOI-1652-1314 (Hoscik)

Hi Kumud Can I get an update on the contribution for this request please. Thanks Gemma ================================================================
From: Patel Kumud Sent: 13 December 2013 10:38 To: McDonald Harriet Cc: Dadswell Stephen; Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik) Importance: High

Hi Harriet, Could you please provide a response, Graeme was happy for Stephen to respond (see attached email). Many thanks. Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director Hi

Harriet,

5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

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From: McDonald Harriet Sent: 13 December 2013 13:07 To: John Kevin (ST) Subject: FW: FOI-1652-1314 (Hoscik) Importance: High

Kevin, Thank you for your help earlier this week. Would you be able to point me in the right direction for getting the following information for the below FOI (I have attached what we have sent to date) Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: | Mobile: | Auto: From: Patel Kumud Sent: 13 December 2013 10:38 To: McDonald Harriet Cc: Dadswell Stephen; Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik) Importance: High

Hi Harriet, Could you please provide a response, Graeme was happy for Stephen to respond (see attached email). Many thanks. Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director Hi

Harriet,

5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: Patel Kumud Sent: 16 December 2013 10:40 To: McDonald Harriet Subject: RE: FOI-1652-1314 (Hoscik)

You are a star, thank you.


Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: McDonald Harriet Sent: 16 December 2013 10:38 To: Patel Kumud

Cc: Dadswell Stephen Subject: RE: FOI-1652-1314 (Hoscik)

Here you go
Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: From: Patel Kumud Sent: 16 December 2013 10:37 To: McDonald Harriet Cc: Dadswell Stephen Subject: RE: FOI-1652-1314 (Hoscik)

Morning Harriet, Sorry to chase, any update on this one please? Thanks Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: Patel Kumud Sent: 16 December 2013 10:42 To: Jacob Gemma Cc: Craig Graeme Subject: RE: FOI-1652-1314 (Hoscik)

Hi Gemma, Please find attached data requested for the above FOI. Regards Kumud ================================================================
From: Jacob Gemma Sent: 16 December 2013 11:19 To: Patel Kumud Cc: Craig Graeme Subject: RE: FOI-1652-1314 (Hoscik)

Hi Kumud

Thanks for sending this through, are you happy for the figures to just go out? Did you not want any contextual information to go with it? If you could please confirm. Thanks Gemma ================================================================
From: Jacob Gemma Sent: 16 December 2013 11:32 To: Patel Kumud Subject: RE: FOI-1652-1314 (Hoscik)

Thanks Kumud.
From: Patel Kumud Sent: 16 December 2013 11:26 To: Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Hi Gemma, I will run it past Graeme and let you know. Thanks Kumud ================================================================
From: Patel Kumud Sent: 16 December 2013 11:28 To: Craig Graeme Subject: FW: FOI-1652-1314 (Hoscik)

Graeme, Do you wish to add some text for this FOI to accompany the attached data? Regards Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: Patel Kumud Sent: 16 December 2013 15:44

To: Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Hi Gemma, Graeme has approved for the response to be sent with attached figures only, no cover note required. See attachments Barclays PI Pass.. Serco PI Pass.. Many thanks. Kumud
From: Varsani Hema Sent: 16 December 2013 09:43 To: John Kevin (ST); Carter Simon; McDonald Harriet Cc: Mead James; Eddington David; Stanhope Eleanor (ST); CC MIS Request Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Hi All, Updated PI stats attached. Hema Varsani Management Information Assistant Manager Transport for London | Road User Charging Tel: 4th Floor, Red Zone (4R2) | Palestra Monday - Thursday (8am - 4pm)

From: John Kevin (ST) Sent: 13 December 2013 13:52 To: Varsani Hema; Carter Simon; McDonald Harriet Cc: Mead James; Eddington David; Stanhope Eleanor (ST) Subject: FW: FOI-1652-1314 (Hoscik) Importance: High

Afternoon Hema/Simon, Please see the below request from Commercial Development and the supporting spreadsheet. Is this something you will be in a position to provide? Harriet Do you have a copy of our exact response last time? Regards Kevin
From: McDonald Harriet Sent: 13 December 2013 13:07

To: John Kevin (ST) Subject: FW: FOI-1652-1314 (Hoscik) Importance: High

Kevin, Thank you for your help earlier this week. Would you be able to point me in the right direction for getting the following information for the below FOI (I have attached what we have sent to date) Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: From: Patel Kumud Sent: 13 December 2013 10:38 To: McDonald Harriet Cc: Dadswell Stephen; Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik) Importance: High

Hi Harriet, Could you please provide a response, Graeme was happy for Stephen to respond (see attached email). Many thanks. Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director Hi

Harriet,

5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: McDonald Harriet Sent: 16 December 2013 16:08 To: Varsani Hema Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Thank you very much, greatly appreciated H


Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel:

From: Varsani Hema Sent: 16 December 2013 09:43 To: John Kevin (ST); Carter Simon; McDonald Harriet Cc: Mead James; Eddington David; Stanhope Eleanor (ST); CC MIS Request Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Hi All, Updated PI stats attached. See attachments Barclays PI pass Serco PI pass Hema Varsani Management Information Assistant Manager Transport for London | Road User Charging Tel: 4th Floor, Red Zone (4R2) | Palestra Monday - Thursday (8am - 4pm)

From: John Kevin (ST) Sent: 13 December 2013 13:52 To: Varsani Hema; Carter Simon; McDonald Harriet Cc: Mead James; Eddington David; Stanhope Eleanor (ST) Subject: FW: FOI-1652-1314 (Hoscik) Importance: High

Afternoon Hema/Simon, Please see the below request from Commercial Development and the supporting spreadsheet. Is this something you will be in a position to provide? Harriet Do you have a copy of our exact response last time? Regards Kevin
From: McDonald Harriet Sent: 13 December 2013 13:07 To: John Kevin (ST) Subject: FW: FOI-1652-1314 (Hoscik) Importance: High

Kevin, Thank you for your help earlier this week. Would you be able to point me in the right direction for getting the following information for the below FOI (I have attached what we have sent to date)

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel:

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From: Jacob Gemma Sent: 17 December 2013 10:12 To: FOI Subject: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Hi Lee Sensitive draft for approval. V:\FOI Request Case Files\2013-2014\FOI-1652-1314 Hoscik\SIGN OFF PROCESS CORRESPONDENCE\2013-12-17 Draft.msg Its been approved by Graeme Craig who advised we should just provide the stats, no context necessary. Thanks Gem

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From: Hill Lee Sent: 17 December 2013 10:56 To: Guild Simon Cc: Jacob Gemma Subject: FW: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Hi Simon, Sensitive draft for approval. Thanks Lee ================================================================

From: Guild Simon Sent: 17 December 2013 19:10 To: Bevins Richard Cc: Jacob Gemma Subject: FW: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Richard Sensitive response for review please. Thanks Simon

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From: Jacob Gemma Sent: 18 December 2013 10:21 To: Patel Kumud Subject: FW: FOI-1652-1314 (Hoscik)

Hi Kumud Weve had a question come back on this one as its going through the sign-off process. There dont seem to be any figures to explain how Cycle Hire performance has affected our payments from Barclays and to Serco. Can you let me know which of the tables in the spreadsheets refer to this or if you could please get me this data. Thanks Gemma

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From: Patel Kumud Sent: 18 December 2013 10:32 To: McDonald Harriet Cc: Jacob Gemma Subject: FW: FOI-1652-1314 (Hoscik)

Hi Harriet, Below email for your attention, are you able to provide the information requested? Thank you. Regards Kumud

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From: Varsani Hema Sent: 18 December 2013 13:01 To: McDonald Harriet Cc: John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Hi Harriet, I dont have access to all of the relevant financial information as Im not involved in the invoicing. I have attached the financial penalties that Serco have accrued though, which would have been deducted from their monthly invoices. I think this was all I provided last time, not sure who provided the sentence below in red. See attachment Serco SFPs since Launch As none of the Barclays PIs have been breached since October 2011, there would have been no financial deductions there. Hope this helps, Hema Hema Varsani Management Information Assistant Manager Transport for London | Road User Charging Tel: 4th Floor, Red Zone (4R2) | Palestra Monday - Thursday (8am - 4pm)
From: McDonald Harriet Sent: 18 December 2013 12:27 To: Varsani Hema Cc: John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Hema, Thank you very much for sending through the performance information, please could you profice the following ie the financial info All I have is The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target).

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.

Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: From: Varsani Hema Sent: 16 December 2013 09:43 To: John Kevin (ST); Carter Simon; McDonald Harriet Cc: Mead James; Eddington David; Stanhope Eleanor (ST); CC MIS Request Subject: RE: FOI-1652-1314 (Hoscik) (AH01526)

Hi All, Updated PI stats attached. Hema Varsani Management Information Assistant Manager Transport for London | Road User Charging Tel: 4th Floor, Red Zone (4R2) | Palestra Monday - Thursday (8am - 4pm)

From: McDonald Harriet Sent: 18 December 2013 13:24 To: Jacob Gemma; John Kevin (ST) Cc: Patel Kumud Subject: RE: FOI-1652-1314 (Hoscik)

Gemma / Kevin This is all the information I have that I can provide for the response to the below FOI, I do not have the information for serco invoices, is this something you could provide

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.

The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target).

Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel:

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From: John Kevin (ST) Sent: 18 December 2013 19:28 To: McDonald Harriet; Jacob Gemma Cc: Patel Kumud; Brand Gino; Luckhurst Vivien (ST); Nwoko Uzo (ST) Subject: RE: FOI-1652-1314 (Hoscik)

Apologies Harriett, Not sure I 100% follow. Do you want an updated position on the Barclays penalties to us or the TfL penalties to Serco or both? I am off from today until the new year but Gino Brand and Uzo Nwoko will be able to answer in my absence. Regards Kevin ================================================================

From: McDonald Harriet Sent: 18 December 2013 19:31 To: John Kevin (ST); Jacob Gemma Cc: Patel Kumud; Brand Gino; Luckhurst Vivien (ST); Nwoko Uzo (ST) Subject: RE: FOI-1652-1314 (Hoscik)

I think this is asking about deductions TfL has made in payments to Serco which I dont have Have a great break and thanks for all your help with this recently! H ================================================================
From: Brand Gino Sent: 19 December 2013 10:38 To: McDonald Harriet; Jacob Gemma Cc: Patel Kumud; Luckhurst Vivien (ST); Nwoko Uzo (ST); John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik)

Harriet, The difficulty we have in supplying the deductions in the payments to Serco for FOI 1964, is that due to the actual monthly PI reductions to Serco not being comprehensively and separately invoiced by Serco, identified in SAP or captured in an offline schedule we found it difficult to provide a comprehensive and reconciled total of the monthly PI reductions to Serco. Kevin instead provided an estimated lifecycle to date total (up to Jan 2013) based on the contractual stipulation that monthly PI reductions are limited to 20% of the agreed monthly operational charge. The following information and methodology was used to calculate this estimate: Monthly Service Failure Points (SFPs) calculate in monetary value by the MIS Team. Monthly Operational Charge contractual due to Serco Monthly Operational Charge contractual due to Serco capped by 20%. Calculated the estimated monthly PI in accordance with the term of the contract.

The above methodology resulted in an estimated lifecycle to date PI reduction to Serco of 2.63m (workings attached). Uzo, Can you update the attached schedule? See attachment FOI-1964 Calculated SFPs Regards Gino

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From: McDonald Harriet Sent: 20 December 2013 13:25 To: Patel Kumud; Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target).

Please also find attached a document outlining the sums paid by TfL to Serco including deductions for any service failure penalties.

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From: Jacob Gemma Sent: 20 December 2013 13:56 To: McDonald Harriet; Patel Kumud Subject: RE: FOI-1652-1314 (Hoscik)

Thanks for this Harriet. Kumud can you check that Graeme is happy to provide this information please.

Thanks Gemma

================================================================ On 20 Dec 2013, at 14:04, "Patel Kumud" <KumudPatel@tfl.gov.uk> wrote: Graeme, Seeking your approval to release below information please. Thank you. Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

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From: Craig Graeme Sent: 20 December 2013 14:05 To: Patel Kumud Cc: Jacob Gemma; McDonald Harriet Subject: Re: FOI-1652-1314 (Hoscik)

Happy to release. ================================================================


From: Jacob Gemma Sent: 20 December 2013 15:12 To: McDonald Harriet Subject: FW: FOI-1652-1314 (Hoscik)

Hi Harriet Sorry this one again. The Barclays sums dont seem to add up as described in the draft: the text says total deductions have been 2.07m but the variances listed in the table for the 7 payments made since launch add up to 2.08m. Plus, the difference between the figures in the Total To Date line is shown not as 2.07m, or 2.08m, but 1.97m. In the spreadsheet of Serco payments the table of Monthly Operational charge capped to 20% shows the maximum sum each period we could have deducted, rather than what we actually did. Are we able to get a table showing the actual sum deducted?

Also, we think we should give a figure in the draft text for the total we have deducted from Serco, which we believe is 2.63m. Is that correct? Thanks again Gemma ================================================================
From: Brand Gino Sent: 20 December 2013 15:53 To: McDonald Harriet; Jacob Gemma Cc: Patel Kumud; Luckhurst Vivien (ST); Nwoko Uzo (ST); John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik)

Harriet, There have been an additional 144k of service related reductions in the payments made by TfL to Serco since Jan 13, up to and including Oct 13. This gives an updated total of 2.78m. Regards Gino
From: Brand Gino Sent: 19 December 2013 10:38 To: McDonald Harriet; Jacob Gemma Cc: Patel Kumud; Luckhurst Vivien (ST); Nwoko Uzo (ST); John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik)

Harriet, The difficulty we have in supplying the deductions in the payments to Serco for FOI 1964, is that due to the actual monthly PI reductions to Serco not being comprehensively and separately invoiced by Serco, identified in SAP or captured in an offline schedule we found it difficult to provide a comprehensive and reconciled total of the monthly PI reductions to Serco. Kevin instead provided an estimated lifecycle to date total (up to Jan 2013) based on the contractual stipulation that monthly PI reductions are limited to 20% of the agreed monthly operational charge. The following information and methodology was used to calculate this estimate: Monthly Service Failure Points (SFPs) calculate in monetary value by the MIS Team. Monthly Operational Charge contractual due to Serco Monthly Operational Charge contractual due to Serco capped by 20%. Calculated the estimated monthly PI in accordance with the term of the contract.

The above methodology resulted in an estimated lifecycle to date PI reduction to Serco of 2.63m (workings attached). Uzo,

Can you update the attached schedule? Regards Gino

From: FOI Sent: 03 January 2014 16:09 To: 'martin@mayorwatch.co.uk' Subject: RE: FOI Request - Barclays Sponsorship Payments

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and TfLs information access policy. Because we are still compiling the information requested we will not be able to resolve your request within the statutory 20 working day. We intend to provide you with a full response by 31 January 2014. Please accept my apologies for this delay. In the meantime, if you have any queries relating to your request, please do not hesitate to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk

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From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 06 January 2014 11:04

To: FOI; Carter Howard Subject: Re: FOI Request - Barclays Sponsorship Payments

Why is providing this information going to take a full second month? By its very nature this is existing documented information that just needs retrieving from files, most likely electronic, and providing.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790 This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

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From: Carter Howard Sent: 06 January 2014 11:11 To: Bevins Richard Subject: FW: FOI Request - Barclays Sponsorship Payments

Could you let me see a draft of the reply to this before it goes ? ================================================================
From: Bevins Richard Sent: 06 January 2014 11:17 To: Carter Howard Subject: RE: FOI Request - Barclays Sponsorship Payments

Will do. The delay is because there were errors in the information supplied to us before Christmas by Commercial Development (eg figures didnt tally) and they havent corrected that yet. Richard ================================================================
From: Bevins Richard Sent: 06 January 2014 11:19 To: Jacob Gemma; Guild Simon Subject: FW: FOI Request - Barclays Sponsorship Payments

For info Howard wants to see our reply to this chaser before its sent. Richard

From: John Kevin (ST) Sent: 06 January 2014 12:01 To: McDonald Harriet Subject: RE: FOI-1652-1314 (Hoscik)

Morning Harriet, The total Barclays deductions to date is 2.07m. The 2.08m is due to rounding and I dont recognise the 1.97m total. It wasnt included in my original spreadsheet (please see attached) thus assume it may have just been an error. See attachment Barclays Actual Payment vs Contract Serco SFPs as at Dec 2013 To be candid there is no easily accessible histrionic record of what penalties we have levied on Serco in the early part of the scheme (we track all penalties now) but we believe we would have levied the maximum total allowable in the contract at the time. Thus the attached is the best information we have it has the actual from April 2011 and has been used at the basis for previous FOI request. Hope this helps Regards Kevin
From: McDonald Harriet Sent: 06 January 2014 11:41 To: John Kevin (ST) Subject: FW: FOI-1652-1314 (Hoscik)

Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: From: Jacob Gemma Sent: 20 December 2013 15:12 To: McDonald Harriet Subject: FW: FOI-1652-1314 (Hoscik)

Hi Harriet Sorry this one again. The Barclays sums dont seem to add up as described in the draft: the text says total deductions have been 2.07m but the variances listed in the table for the 7 payments made since launch add up to 2.08m. Plus, the difference between the figures in the Total To Date line is shown not as 2.07m, or 2.08m, but 1.97m.

In the spreadsheet of Serco payments the table of Monthly Operational charge capped to 20% shows the maximum sum each period we could have deducted, rather than what we actually did. Are we able to get a table showing the actual sum deducted? Also, we think we should give a figure in the draft text for the total we have deducted from Serco, which we believe is 2.63m. Is that correct? Thanks again Gemma ================================================================
From: Jacob Gemma Sent: 06 January 2014 14:40 To: McDonald Harriet Subject: FW: FOI-1652-1314 (Hoscik)

Hi Harriet Just redrafting this one, the attached spreadsheet is the same info as the table below. Was there supposed to be a different attachment? Thanks Gemma
From: McDonald Harriet Sent: 06 January 2014 12:16 To: Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Gemma, Slightly amended based on our conversation. The actual figure is 2.07m, the 2.08m figure was due to some rounding up. The 1.97m figure was an error. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target).

Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011

1 February to 31 July 2011 1 August 2011 to 31 January 2012 1 February to 31 July 2012 1 August 2012 to 31 January 2013 1 February to 31 July 2013 1 August 2013 to 31 January 2014 1 February to 31 July 2014 1 August 2014 to 31 January 2015 1 February to 31 July 2015 TOTAL

2.74 2.36

3.00 3.00

(0.27) (0.65)

2.94 2.50

3.00 3.00

(0.06) (0.50)

3.00 1.25

3.00 1.75

0.00 (0.50)

0.00 0.00

1.75 1.75

0.00

1.75

17.68

25.00

(2.07)

Please also find attached a document outlining the sums paid by TfL to Serco including deductions for any service failure penalties. The total figure to date stands at 2.78 m To be candid there is no easily accessible histrionic record of what penalties we have levied on Serco in the early part of the scheme (we track all penalties now) but we believe we would have levied the maximum total allowable in the contract at the time. Thus the attached is the best information we have it has the actual from April 2011 and has been used at the basis for previous FOI request.

Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel:

================================================================
From: Jacob Gemma Sent: 06 January 2014 14:33

To: Bevins Richard Cc: Guild Simon Subject: RE: FOI Request - Barclays Sponsorship Payments

Hi Richard Ive drafted a response to the chaser: V:\FOI Request Case Files\2013-2014\FOI1652-1314 Hoscik\SIGN OFF PROCESS CORRESPONDENCE\2014-01-06 Draft (Chaser).msg Thanks Gemma ================================================================
From: Jacob Gemma Sent: 06 January 2014 14:47 To: Bevins Richard Subject: RE: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Hi Richard We finally have a revised draft on this one: V:\FOI Request Case Files\20132014\FOI-1652-1314 Hoscik\SIGN OFF PROCESS CORRESPONDENCE\2014-0106 Draft (v3).msg The actual figure is 2.07m, the 2.08m figure was due to some rounding up. The 1.97m figure was an error. Harriet has advised: To be candid there is no easily accessible histrionic record of what penalties we have levied on Serco in the early part of the scheme (we track all penalties now) but we believe we would have levied the maximum total allowable in the contract at the time. Thus the attached is the best information we have it has the actual from April 2011 and has been used at the basis for previous FOI request. Thanks Gemma

================================================================
From: Bevins Richard Sent: 06 January 2014 15:41 To: Jacob Gemma Subject: RE: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Thanks. I like histrionic! The drafts better now but didnt I see another pre-Xmas email from Surface updating the figure for the total deductions in our payments to Serco (In which case the figure in the spreadsheet would need to change too)? And Im still not sure what the point is of column H in the spreadsheet. At the very least shouldnt its heading be changed to Maximum Possible Deduction (20%) or something similar? Richard ================================================================
From: Bevins Richard Sent: 06 January 2014 15:43 To: Jacob Gemma; Guild Simon Subject: RE: FOI Request - Barclays Sponsorship Payments

Thanks. I expanded it a little bit, to give a bit more insight into the difficulties behind the delay. Im not sure Howard will want to be so forthcoming but lets see. Any comments? Richard ================================================================
From: Guild Simon Sent: 06 January 2014 17:48 To: Bevins Richard; Jacob Gemma Subject: RE: FOI Request - Barclays Sponsorship Payments

I think thats fine. Gemma has got most of the data now so should be able to start drafting the response. Simon ================================================================
From: Bevins Richard Sent: 06 January 2014 18:47 To: Guild Simon; Jacob Gemma Subject: RE: FOI Request - Barclays Sponsorship Payments

Gemma Howard is fine with the draft reply to Mr Hosciks email at the link below. Thanks Richard ================================================================

From: Jacob Gemma Sent: 08 January 2014 11:14 To: McDonald Harriet Subject: FOI-1652-1314 (Hoscik)

Hi Harriet This one again! I think were finally getting there, the information below is fine, its the attached table that were having trouble reconciling. The attached e-mail from Gino Brand says the updated figure for deductions is 2.78m, so the spreadsheet were providing isnt correct. Are we able to get an updated version? (See attachment Serco SFPs as at Dec 2013) Also, are you able to explain Column H in the spreadsheet. Would we be able to change the heading to Maximum Possible Deduction (20%) or something similar? Thanks again Gemma

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012

1 February to 31 July 2012 1 August 2012 to 31 January 2013 1 February to 31 July 2013 1 August 2013 to 31 January 2014 1 February to 31 July 2014 1 August 2014 to 31 January 2015 1 February to 31 July 2015 TOTAL

2.94 2.50

3.00 3.00

(0.06) (0.50)

3.00 1.25

3.00 1.75

0.00 (0.50)

0.00 0.00

1.75 1.75

0.00

1.75

17.68

25.00

(2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk ================================================================
From: McDonald Harriet Sent: 08 January 2014 12:11 To: Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Gemma Suggest that we dont change the spreadsheet but rather remove reference in the body copy of reponse that specifies the figure

The spreadsheet should be enough


Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel:

================================================================
From: Jacob Gemma Sent: Wednesday, January 08, 2014 02:06 PM To: McDonald Harriet Subject: RE: FOI-1652-1314 (Hoscik)

Hi Harriet Ive amended the draft below, as Richard (Bevins) thought that it would be best to put the figure weve deducted in the draft. The e-mail from Gino states:
From: Brand Gino Sent: 20 December 2013 15:53 To: McDonald Harriet; Jacob Gemma Cc: Patel Kumud; Luckhurst Vivien (ST); Nwoko Uzo (ST); John Kevin (ST) Subject: RE: FOI-1652-1314 (Hoscik)

Harriet, There have been an additional 144k of service related reductions in the payments made by TfL to Serco since Jan 13, up to and including Oct 13. This gives an updated total of 2.78m. Regards Gino This was provided after he provided the spreadsheet, so I have now amended it to show the additional 144k (total of 2.78m). Ive also changed the heading of Column H, can you please check the amended spreadsheet and confirm you are happy with the highlighted changes. Thanks again Gemma

================================================================

From: McDonald Harriet Sent: 08 January 2014 14:28 To: Jacob Gemma; Mead James Subject: Re: FOI-1652-1314 (Hoscik)

This will need to be approved by James Mead ================================================================


From: Mead James Sent: 08 January 2014 15:02 To: McDonald Harriet; Jacob Gemma Subject: RE: FOI-1652-1314 (Hoscik)

Sorry, can I see the table as well? ================================================================


From: Jacob Gemma Sent: 08 January 2014 15:06 To: Mead James; McDonald Harriet Subject: RE: FOI-1652-1314 (Hoscik)

Hi James Please see attached spreadsheet. (Serco SFPs as of Dec 2013) Thanks Gemma ================================================================
From: Mead James Sent: 08 January 2014 15:52 To: Jacob Gemma; McDonald Harriet Cc: BarclaysCycleHire Subject: RE: FOI-1652-1314 (Hoscik)

Thanks Gemma, Id delete columns c, d & e as they simply beg more questions around the KPI regime. Martin is asking about payments only, so thats the only information we should give. Hell undoubtedly come back with more questions, but lets at least make him do that. Ive also added one sentence in the text, to point out that no service level deductions have been taken by Barclays in some time (ie. weve met the service levels, if not the trip targets). Thanks,

James ================================================================
From: Jacob Gemma Sent: 08 January 2014 16:16 To: Mead James; McDonald Harriet Cc: BarclaysCycleHire Subject: RE: FOI-1652-1314 (Hoscik)

Hi James Thanks for your comments, Ive deleted the suggested columns and tried to tidy the spreadsheet up a bit, are you happy for the attached to go out? See attachment Serco SFPs as of Dec 2013 V2) Thanks Gemma ================================================================
From: Mead James Sent: 08 January 2014 16:24 To: Jacob Gemma; McDonald Harriet; Brand Gino Cc: BarclaysCycleHire Subject: FW: FOI-1652-1314 (Hoscik)

THanks Gemma, Sorry, but Ive only noticed something now. Gino, the spreadsheet shows 144k taken in January 13, which I understand from your e-mail is meant to cover JanuaryOctober. If Im reading the FOI correctly, we need to break that out by month, dont we? If not, we still need to correct the date in cell B36 to reflect the time period. James ================================================================
From: Brand Gino Sent: 08 January 2014 16:59 To: Mead James; Jacob Gemma; McDonald Harriet; Nwoko Uzo (ST); John Kevin (ST) Cc: BarclaysCycleHire Subject: RE: FOI-1652-1314 (Hoscik)

James, You are correct the figures are from Jan to Oct and the FOI request is by invoice i.e. by month. I have updated the table see attached, but I am not completely sure if the monthly charge is correct (Uzo/Kevin does this look OK to you?)

See attachment Serco SFPs as at Dec 2013 V3 Regards Gino ================================================================


From: Brand Gino Sent: 10 January 2014 11:46 To: Mead James; Jacob Gemma; McDonald Harriet; Nwoko Uzo (ST); John Kevin (ST) Cc: BarclaysCycleHire Subject: RE: FOI-1652-1314 (Hoscik)

Gemma, Some slight changes to the invoiced numbers for the updated numbers. These are only relevant to the cap for the maximum monthly deduction which has not been required since March 2011. Regards Gino

================================================================
From: Jacob Gemma Sent: 13 January 2014 09:53 To: Brand Gino; Mead James; McDonald Harriet; Nwoko Uzo (ST); John Kevin (ST) Cc: BarclaysCycleHire Subject: RE: FOI-1652-1314 (Hoscik)

Many thanks all, will continue it through the sign-off with the amended spreadsheet. Thanks Gemma

From: Jacob Gemma Sent: 13 January 2014 09:58 To: Bevins Richard Subject: RE: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Hi Richard We have a revised draft on this one now that James Mead has approved: V:\FOI Request Case Files\2013-2014\FOI-1652-1314 Hoscik\SIGN OFF PROCESS CORRESPONDENCE\2014-01-13 Draft (v4).msg

Thanks Gemma

================================================================
From: Bevins Richard Sent: 13 January 2014 10:26 To: Jacob Gemma Cc: Guild Simon Subject: RE: Sensitive Draft - Due 3/1 - FOI-1652-1314 (Hoscik)

Thanks. I think its ok to go to the Press Office now. Theres still a couple of things which they may want to explain, though I dont know if theyll want to include it in the draft or in lines to take if Barclays Service Level KPIs have all been met since Oct 2011 why have there still been quite large deductions from their payments since then (presumably because Scheme Usage Targets havent been met)? And why have the deductions in our payments to Serco reduced so much (presumably because theyre performing better under the revised KPI regime)? Thanks Richard

================================================================
From: Canning Thomas Sent: 15 January 2014 14:08 To: Oxley Jenna; Brown Matt Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Matt and Jenna, In regards to the FOI below, could we add something like (subject to Graeme and Harriets approval): TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes looking to secure additional funding to provide TfL with the full original 25 million as originally agreed with Barclays. Regards Tom

From: Oxley Jenna Sent: 14 January 2014 12:24 To: Canning Thomas Cc: Brown Matt; Egan Linda Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom could you speak to Harriet and Graeme about this please? Thanks Jenna

From: Brown Matt Sent: 15 January 2014 14:57 To: Canning Thomas; Oxley Jenna Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Hi slight amends below, but having thought about it do we really want to announce this through martin?

TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes working with Barclays to confirm the level of sponsorship investment relating to the extended scheme. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays.
Matt Brown | Chief Press Officer - Operations Transport for London | TfL Press Office, 11th Floor, Windsor House, 50 Victoria Street, London SW1H 0TL Tel: | Email: mattbrown@tfl.gov.uk

From: Canning Thomas Sent: 15 January 2014 14:08 To: Oxley Jenna; Brown Matt Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Matt and Jenna, In regards to the FOI below, could we add something like (subject to Graeme and Harriets approval): TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes looking to secure additional funding to provide TfL with the full original 25 million as originally agreed with Barclays.

Regards Tom
From: Oxley Jenna Sent: 14 January 2014 12:24 To: Canning Thomas Cc: Brown Matt; Egan Linda Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom could you speak to Harriet and Graeme about this please? Thanks Jenna
From: Canning Thomas Sent: 13 January 2014 13:56 To: Oxley Jenna Cc: Brown Matt Subject: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

I dont know where we are with discussions on this, but could we say something in here about us getting additional money from Barclays to cover phase 3 which will recoup this money? Tom
From: Quagraine Sylvia Sent: 13 January 2014 11:19 To: Oxley Jenna; Canning Thomas Cc: Brown Matt; Morley Vicky Subject: FW: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi, Please find below and attached for your approval. Thanks, Sylvia
From: Jacob Gemma Sent: 13 January 2014 11:10 To: Morley Vicky Cc: Quagraine Sylvia; Harrison-Cook Victoria Subject: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Vicky

Sensitive draft for approval please. The contribution came from Harriet McDonald and Gino Brand. This has been approved by Graeme Craig and James Mead. Thanks Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL T: ) | E: gemma.jacob@tfl.gov.uk
Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013

1 February to 31 July 2013 1 August 2013 to 31 January 2014 1 February to 31 July 2014 1 August 2014 to 31 January 2015 1 February to 31 July 2015 TOTAL

3.00 1.25

3.00 1.75

0.00 (0.50)

0.00 0.00

1.75 1.75

0.00

1.75

17.68

25.00

(2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk
From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790

This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

From: Canning Thomas Sent: 15 January 2014 15:02 To: Craig Graeme; McDonald Harriet; Oxley Jenna; Brown Matt Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Graeme and Harriet In regards to the FOI below, could we add something like: TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes working with Barclays to confirm the level of sponsorship investment relating to the extended scheme. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays.

Martin is likely to use this to create a negative story about Barclays holding back more money, so saying this (or something akin to it) could allow us to defuse this, plus get out the fact that we are working to get the best deal for London. Would appreciate your thoughts on this.

Regards Tom
From: Oxley Jenna Sent: 14 January 2014 12:24 To: Canning Thomas Cc: Brown Matt; Egan Linda Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom could you speak to Harriet and Graeme about this please? Thanks Jenna
From: Canning Thomas Sent: 13 January 2014 13:56

To: Oxley Jenna Cc: Brown Matt Subject: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

I dont know where we are with discussions on this, but could we say something in here about us getting additional money from Barclays to cover phase 3 which will recoup this money? Tom
From: Quagraine Sylvia Sent: 13 January 2014 11:19 To: Oxley Jenna; Canning Thomas Cc: Brown Matt; Morley Vicky Subject: FW: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi, Please find below and attached for your approval. Thanks, Sylvia
From: Jacob Gemma Sent: 13 January 2014 11:10 To: Morley Vicky Cc: Quagraine Sylvia; Harrison-Cook Victoria Subject: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Vicky Sensitive draft for approval please. The contribution came from Harriet McDonald and Gino Brand. This has been approved by Graeme Craig and James Mead. Thanks Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL T: | E: gemma.jacob@tfl.gov.uk
Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik

Our Ref:

FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013 1 February to 3.00 3.00 0.00 31 July 2013 1 August 2013 1.25 1.75 (0.50) to 31 January 2014 1 February to 0.00 1.75 31 July 2014 1 August 2014 0.00 1.75 to 31 January 2015 1 February to 0.00 1.75 31 July 2015 TOTAL 17.68 25.00 (2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk

From: Craig Graeme Sent: 16 January 2014 10:42 To: Canning Thomas Cc: Oxley Jenna; Brown Matt; McDonald Harriet; Patel Kumud Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom Im happy with what youve set out below, though Id probably go for a slightly amended: TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extent the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. Im happy for you to blend the two statements as you see fit and issue it. Regards, Graeme
From: McDonald Harriet Sent: 15 January 2014 18:05 To: Canning Thomas; Craig Graeme; Oxley Jenna; Brown Matt Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom,

I think this is fine, ultimately for Graeme to approve. The only thing for us to be aware of is the fact that he may then delve deeper and imply that they have got Phase 3 free of charge, given that this is now included in an overall figure of 25m which was the original figure for phases 1 and 2. This isnt the case and can be managed should this be the case. H
Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: 020 7918 3187 | Mobile: 07841 726743 | Auto: 43187 From: Canning Thomas Sent: 15 January 2014 15:02 To: Craig Graeme; McDonald Harriet; Oxley Jenna; Brown Matt Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Graeme and Harriet In regards to the FOI below, could we add something like: TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes working with Barclays to confirm the level of sponsorship investment relating to the extended scheme. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays.

Martin is likely to use this to create a negative story about Barclays holding back more money, so saying this (or something akin to it) could allow us to defuse this, plus get out the fact that we are working to get the best deal for London. Would appreciate your thoughts on this.

Regards Tom

From: Everitt Vernon Sent: 16 January 2014 14:05 To: Ross Stuart; Canning Thomas; Brown Matt; Oxley Jenna; Craig Graeme; McDonald Harriet; Harrison-Cook Victoria; Egan Linda Cc: Quagraine Sylvia

Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Lets give it a go with City Hall. Vernon


From: Ross Stuart Sent: 16 January 2014 13:44 To: Canning Thomas; Everitt Vernon; Brown Matt; Oxley Jenna; Craig Graeme; McDonald Harriet; Harrison-Cook Victoria; Egan Linda Cc: Quagraine Sylvia Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Many thanks Tom. Agree that seems the most sensible approach. Stuart
From: Canning Thomas Sent: 16 January 2014 12:54 To: Everitt Vernon; Ross Stuart; Brown Matt; Oxley Jenna; Craig Graeme; McDonald Harriet; Harrison-Cook Victoria; Egan Linda Cc: Quagraine Sylvia Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Vernon and Stuart, Please see below. Martin from Mayorwatch has FOId us to ask for the latest sponsorship payment details for Barclays Cycle Hire. This FOI response will show that Barclays held back a further 0.5m from TfL. However, as part of the discussions between TfL and Barclays about Barclays not extending the contract to 2018, we have been pushing for Barclays to (at the very least) cancel the reductions they have taken as part of this contract and therefore pay TfL the full 25m originally committed to (currently Barclays have withheld 2.07m). We have not mentioned this before, and therefore we feel that this could be a good opportunity to release this info. Martin will only run a negative story about further reductions in the contract. However, if we include this additional info in the FOI Martin would find it harder to do a negative story as it would show that we are striving to get the best deal for London. The only risk is that people try and portray this as what Barclays is paying for Phase 3, which we can prepare strong lines on if required. Graeme Craig is happy with the approach. Do you have a view on whether we should proceed with this? If so, we would raise it with City Hall to get their approval as well.

Happy to discuss further if required. Regards Tom


From: Craig Graeme Sent: 16 January 2014 10:42 To: Canning Thomas Cc: Oxley Jenna; Brown Matt; McDonald Harriet; Patel Kumud Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom Im happy with what youve set out below, though Id probably go for a slightly amended: TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extent the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. Im happy for you to blend the two statements as you see fit and issue it. Regards, Graeme

From: McDonald Harriet Sent: 15 January 2014 18:05 To: Canning Thomas; Craig Graeme; Oxley Jenna; Brown Matt Subject: RE: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Tom, I think this is fine, ultimately for Graeme to approve. The only thing for us to be aware of is the fact that he may then delve deeper and imply that they have got Phase 3 free of charge, given that this is now included in an overall figure of 25m which was the original figure for phases 1 and 2. This isnt the case and can be managed should this be the case. H

Harriet McDonald | Commercial Development Transport for London | 8th Floor, 55 Broadway, London, SW1H 0BD Tel: From: Canning Thomas Sent: 15 January 2014 15:02 To: Craig Graeme; McDonald Harriet; Oxley Jenna; Brown Matt Subject: FW: PRIVATE AND STRICTLY CONFIDENTIAL - RE: Sensitive Draft - Overdue - FOI-16521314 (Hoscik)

Graeme and Harriet In regards to the FOI below, could we add something like: TfL and Barclays are now working together to resolve any outstanding contractual issues and payments following their decision not to extend the original contract to 2018. This includes working with Barclays to confirm the level of sponsorship investment relating to the extended scheme. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays.

Martin is likely to use this to create a negative story about Barclays holding back more money, so saying this (or something akin to it) could allow us to defuse this, plus get out the fact that we are working to get the best deal for London. Would appreciate your thoughts on this.

Regards Tom

From: Quagraine Sylvia Sent: 17 January 2014 16:53 To: Canning Thomas; Oxley Jenna Cc: Brown Matt; Morley Vicky Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Thanks Tom. Ill make the team aware of this. Regards, Sylvia
From: Canning Thomas Sent: 17 January 2014 16:50

To: Quagraine Sylvia; Oxley Jenna Cc: Brown Matt; Morley Vicky Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

All, Sorry for the delay. Could we add the following paragraph into the FOI, which has been approved by Vernon and Graeme Craig. We then will need to clear this FOI response with City Hall but I am keen to have MD approval before we share this with them. TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extent the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received.

Tom

From: Quagraine Sylvia Sent: 13 January 2014 11:19 To: Oxley Jenna; Canning Thomas Cc: Brown Matt; Morley Vicky Subject: FW: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi, Please find below and attached for your approval. Thanks, Sylvia

Sent: 13 January 2014 11:10 To: Morley Vicky Cc: Quagraine Sylvia; Harrison-Cook Victoria Subject: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Vicky Sensitive draft for approval please. The contribution came from Harriet McDonald and Gino Brand. This has been approved by Graeme Craig and James Mead. Thanks

Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL T: | E: gemma.jacob@tfl.gov.uk
Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013 1 February to 3.00 3.00 0.00 31 July 2013 1 August 2013 1.25 1.75 (0.50) to 31 January 2014

1 February to 31 July 2014 1 August 2014 to 31 January 2015 1 February to 31 July 2015 TOTAL

0.00 0.00

1.75 1.75

0.00

1.75

17.68

25.00

(2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk
From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790 This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

From: Quagraine Sylvia Sent: 17 January 2014 16:55 To: Jacob Gemma Cc: Harrison-Cook Victoria; Morley Vicky Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Gemma, Apologies for the delay. Could we add the following paragraph into the FOI, which has been approved by Vernon and Graeme Craig. Can you then send the FoI to Steve Allen for approval but NOT issue it to Martin as we need to clear it with City Hall before it is issued. Can you please send us the version the Steve approves which we will then send to City Hall and then keep you informed as and when they approve it for issue. Many thanks, Sylvia

TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extent the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received.
From: Jacob Gemma Sent: 13 January 2014 11:10 To: Morley Vicky Cc: Quagraine Sylvia; Harrison-Cook Victoria Subject: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Vicky Sensitive draft for approval please. The contribution came from Harriet McDonald and Gino Brand. This has been approved by Graeme Craig and James Mead. Thanks Gemma ================================================================

From: Jacob Gemma Sent: 20 January 2014 10:14 To: MacKay Christine; Gordon Deborah Subject: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Christine/Deborah Sensitive draft for Steves approval please. The response has been approved by Vernon Everitt and Graeme Craig and will go to the GLA for final approval once Steve has approved. Thanks Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL T: | E: gemma.jacob@tfl.gov.uk
Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extend the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011.

Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013 1 February to 3.00 3.00 0.00 31 July 2013 1 August 2013 1.25 1.75 (0.50) to 31 January 2014 1 February to 0.00 1.75 31 July 2014 1 August 2014 0.00 1.75 to 31 January 2015 1 February to 0.00 1.75 31 July 2015 TOTAL 17.68 25.00 (2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk

From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790 This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

================================================================
From: Gordon Deborah Sent: 20 January 2014 14:00 To: Jacob Gemma; MacKay Christine Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Gemma, Steve has commented Should we not then say explicitly the performance deductions from the sponsorship payments have been more than covered by the performance deductions in the Serco payments?
Deborah Gordon | PA to Steve Allen | MD Finance Transport for London | Windsor House | 42-50 Victoria Street | London SW1H 0TL | deborahgordon@tfl.gov.uk

With effect from 13 January 2014, please note new telephone number

Please consider the environment before printing this e-mail


================================================================
From: Jacob Gemma Sent: 20 January 2014 14:05 To: Mead James; McDonald Harriet Cc: Patel Kumud Subject: FW: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Harriet/James

Please see comment below from Steve Allens office. Ive inserted it into the draft below (highlighted). Are you happy for this line to be included? Kumud if you could please run this past Graeme also. Many thanks Gemma ================================================================
From: Gordon Deborah Sent: 20 January 2014 14:00 To: Jacob Gemma; MacKay Christine Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Gemma, Steve has commented Should we not then say explicitly the performance deductions from the sponsorship payments have been more than covered by the performance deductions in the Serco payments?
Deborah Gordon | PA to Steve Allen | MD Finance Transport for London | Windsor House | 42-50 Victoria Street | London SW1H 0TL | deborahgordon@tfl.gov.uk

With effect from 13 January 2014, please note new telephone number

Please consider the environment before printing this e-mail


From: Jacob Gemma Sent: 20 January 2014 10:14 To: MacKay Christine; Gordon Deborah Subject: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Christine/Deborah Sensitive draft for Steves approval please. The response has been approved by Vernon Everitt and Graeme Craig and will go to the GLA for final approval once Steve has approved. Thanks Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL | E: gemma.jacob@tfl.gov.uk

Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik Our Ref: FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extend the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013 1 February to 3.00 3.00 0.00 31 July 2013 1 August 2013 1.25 1.75 (0.50) to 31 January 2014

1 February to 31 July 2014 1 August 2014 to 31 January 2015 1 February to 31 July 2015 TOTAL

0.00 0.00

1.75 1.75

0.00

1.75

17.68

25.00

(2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. The performance deductions from the sponsorship payments have been more than covered by the performance deductions in the Serco payments. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk
From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790 This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is

necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

================================================================ On 20 Jan 2014, at 14:08, "Patel Kumud" <KumudPatel@tfl.gov.uk> wrote: Graeme, Below draft for your approval please. Regards Kumud
Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

================================================================
From: Craig Graeme Sent: 20 January 2014 14:32 To: Patel Kumud Subject: Re: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Yes, happy to include. ================================================================


From: Patel Kumud Sent: 20 January 2014 14:36 To: Jacob Gemma Cc: McDonald Harriet; Mead James Subject: FW: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Gemma, Graemes approval below. Regards Kumud


Kumud Patel l PA to Graeme Craig Commercial Development Director
5th Floor, 84 Eccleston Square, London, SW1V 1PX T: Email: kumudpatel@tfl.gov.uk

From: Jacob Gemma Sent: 21 January 2014 13:44 To: Quagraine Sylvia

Cc: Harrison-Cook Victoria; Morley Vicky; Canning Thomas Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Sylvia Its still with Steve Allen, he wanted a line added so just checking with the business its okay. Thanks Gemma
From: Quagraine Sylvia Sent: 21 January 2014 13:43 To: Jacob Gemma Cc: Harrison-Cook Victoria; Morley Vicky; Canning Thomas Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Gemma, I hope youre well. Can you please tell me where we are with this FoI please. Thanks, Sylvia
From: Jacob Gemma Sent: 20 January 2014 10:10 To: Quagraine Sylvia Cc: Harrison-Cook Victoria; Morley Vicky Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Sylvia Will do. Thanks Gemma


From: Quagraine Sylvia Sent: 17 January 2014 16:55 To: Jacob Gemma Cc: Harrison-Cook Victoria; Morley Vicky Subject: RE: Sensitive Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Gemma, Apologies for the delay. Could we add the following paragraph into the FOI, which has been approved by Vernon and Graeme Craig. Can you then send the FoI to Steve Allen for approval but NOT issue it to Martin as we need to clear it with City

Hall before it is issued. Can you please send us the version the Steve approves which we will then send to City Hall and then keep you informed as and when they approve it for issue. Many thanks, Sylvia

TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extent the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. ================================================================
From: Jacob Gemma Sent: 22 January 2014 09:15 To: Mead James Cc: McDonald Harriet Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi James Are you happy with the additional line? Thanks Gemma ================================================================
From: Mead James Sent: 22 January 2014 10:04 To: Jacob Gemma Cc: McDonald Harriet Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Gemma, Harriet, Wed prefer this line is not included, as these are not comparable numbers, and put scheme performance in a poor light unnecessarily. The vast majority of the money withheld has been due to not hitting trip targets, which is completely unrelated to Serco, the Serco contract, or the performance of the scheme. In fact, weve missed no Barclays performance KPIs since September 2011. We have agreed within TfL and with the GLA that we need to change the narrative on the scheme, and bashing Serco is counter-productive at this point, undermining

public and stakeholder perception of the scheme in the short term. Longer term, this perception of a failing scheme could also impact the value of future sponsorship bids. Also, I think wed struggle to defend this the next time Martin asks the question. Hoscik is not going away on this, and the next Barclays invoice will also show money deducted, with no KPI or Serco failings. THanks, James ================================================================
From: Jacob Gemma Sent: 22 January 2014 10:36 To: Gordon Deborah Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Deborah Please see the attached e-mail from James Mead, he explains why he would prefer that we do not make the statement Steve suggested. Thanks Gemma ================================================================
From: Gordon Deborah Sent: 22 January 2014 17:02 To: Jacob Gemma Cc: MacKay Christine Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Gemma, Steve is not ok for the response to go as is, he has commented I have no wish to bash Serco I just want to be able to demonstrate that overall we are not out of pocket which is of great interest to City Hall

Regards, Deborah
Deborah Gordon | PA to Steve Allen | MD Finance Transport for London | Windsor House | 42-50 Victoria Street | London SW1H 0TL | deborahgordon@tfl.gov.uk

With effect from 13 January 2014, please note new telephone number

Please consider the environment before printing this e-mail

================================================================
From: Jacob Gemma Sent: 23 January 2014 09:42 To: Mead James Cc: McDonald Harriet Subject: FW: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi James/Harriet Me again, please see e-mail below from Steve Allens office. Are you able to come up with wording that you are happy with that would convey the message Steve wants to give? Thanks Gemma ================================================================
From: Mead James Sent: Thursday, January 23, 2014 10:05 AM To: Jacob Gemma; Aldworth Nick Cc: McDonald Harriet Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Thanks Gemma, Ive copied Nick here as itll be his call. I understand the desire to demonstrate were not out of pocket, but the fact is we are out of pocket regarding the Barclays contract. If we want to say something different, fine, but I think everyone needs to be lined up. James

================================================================
From: Aldworth Nick Sent: 23 January 2014 11:18 To: Mead James; Jacob Gemma Cc: McDonald Harriet Subject: Re: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

I guess this is Steve's call if he feel strongly that we should continue to make this comparison of numbers which in truth are 95% unrelated. I would simply remind people that very shortly we WILL be out of pocket so we risk drawing attention to our somewhat misleading linkage of Serco deductions to those of Barclays. We've only recently been accused of making misleading statements in regard to the Barclays extension so we probably need to be very careful here.

It's also the fact that the vast majority of the Serco deductions were more than 2 years ago which further risks our statement looking disingenuous. All that said, I'm happy for Steve's additions to go forward but would ask that Garrett has a chance to approve. Thanks Nick ================================================================
From: Jacob Gemma Sent: 23 January 2014 12:16 To: Bennett Victoria (ST) Cc: Quagraine Sylvia; Mead James; BarclaysCycleHire Subject: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Victoria Please see Sensitive FOI draft below for Garretts approval. Steve Allen has requested we add the highlighted sentence below. The attached e-mails from Nick Aldworth and James Mead explain why they would prefer not to include the line. The e-mail from Steve Allen explains why we feels we should provide some wording. Sylvia For info. Ele/James Vernon had previously approved the draft without the additional line, Graeme Craig has approved it with the additional line. Please note that Isabel Dedring will be approving this response once we have decided on a final draft. If you need any other info please let me know. Thanks Gemma

Gemma Jacob | FOI Case Officer FOI Case Management Team | Transport for London Windsor House, 42-50 Victoria Street, London SW1H 0TL T: E: gemma.jacob@tfl.gov.uk
Please consider the environment before printing this e-mail. Think about tomorrow, today.

Dear Mr Hoscik

Our Ref:

FOI-1652-1314

Thank you for your e-mail received on 2 December 2013 asking for information about the sponsorship payments made by Barclays. Your request has been considered in accordance with the requirements of the Freedom of Information Act / and our information access policy. I can confirm we do hold the information you require. TfL and Barclays are now working together to agree implications for the existing contract of the decision not to extend the original agreement to 2018. After being finalised, any amendments to the contract, including payment schedules, will be published in line with our commitment to transparency. We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. The financial deductions made under the terms of the Barclays sponsorship agreement with TfL are 2.07m. This consists of 0.57m of Scheme Service Levels (KPIs) and launch targets and 1.50m Scheme Usage (Trip Total Target). All Barclays Service Level KPIs have been met since October 2011. Performance Actual Contract Variance period * Payment Payment Actual Phase 1 2.90 3.00 (0.10) Launch to 31 January 2011 1 February to 2.74 3.00 (0.27) 31 July 2011 1 August 2011 2.36 3.00 (0.65) to 31 January 2012 1 February to 2.94 3.00 (0.06) 31 July 2012 1 August 2012 2.50 3.00 (0.50) to 31 January 2013 1 February to 3.00 3.00 0.00 31 July 2013 1 August 2013 1.25 1.75 (0.50) to 31 January 2014 1 February to 0.00 1.75 31 July 2014 1 August 2014 0.00 1.75 to 31 January 2015

1 February to 31 July 2015 TOTAL

0.00

1.75

17.68

25.00

(2.07)

The attached spreadsheet shows the sums paid by TfL to Serco, including a total deduction for any service failure penalties (SFPs) of 2.78m. The performance deductions from the sponsorship payments have been more than covered by the performance deductions in the Serco payments. If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob FOI Case Officer FOI Case Management Team General Counsel Transport for London foi@tfl.gov.uk
From: Martin - MayorWatch [mailto:martin@mayorwatch.co.uk] Sent: 02 December 2013 11:41 To: FOI Subject: barclays sponsorship payments

Please detail any deductions from, or reductions in, the sums paid by Barclays to TfL or by TfL to Serco in respect of the London Cycle Hire scheme since those detailed in your response to FOI-1964-1213 as well as a break down by invoice of all sums paid to both parties (TfL and Serco) since that same response.
Kind regards Martin Hoscik, Editor www.mayorwatch.co.uk Twitter: @mayorwatch m: 07908528790 This e-mail and any files transmitted with it are confidential and intended solely for the use of the intended addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and received this e-mail in error, you are advised that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited. If an attachment is included we cannot accept liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening any attachment. If you have received this e-mail in error, please notify MayorWatch Publications Limited (email: feedback@mayorwatch.co.uk)

================================================================

From: Emmerson Garrett Sent: 23 January 2014 12:35 To: Bennett Victoria (ST) Subject: Re: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Agree we should respond to Steve along the lines suggested by Nick. G

================================================================
From: Bennett Victoria (ST) Sent: 23 January 2014 12:42 To: Jacob Gemma Cc: Aldworth Nick; Mead James; Quagraine Sylvia; BarclaysCycleHire Subject: FW: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Gemma As you can see below, Garrett is of the same opinion as Nick. Kindest regards Victoria ================================================================
From: Jacob Gemma Sent: 23 January 2014 14:12 To: Gordon Deborah Cc: MacKay Christine; Guild Simon; Bevins Richard Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Hi Deborah Im afraid we appear to be at a bit of a stalemate with this one. Please see the attached comments from Nick Aldworth. I forwarded these onto Garrett Emmerson and he is of the same opinion as Nick. Richard/Simon for info. Please let me know how Steve would like to proceed. Thanks Gemma ================================================================
From: Gordon Deborah Sent: 23 January 2014 15:21 To: Craig Graeme Cc: MacKay Christine; Jacob Gemma; Guild Simon; Bevins Richard Subject: FW: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Graeme, Please see the email chain below regarding this FOI and the attached email from Nick Aldworth. Steve asks if you can look at this he states I would like to say we expect to receive 25m from the Barclays over the life of their contract. Regards, Deborah
Deborah Gordon | PA to Steve Allen | MD Finance Transport for London | Windsor House | 42-50 Victoria Street | London SW1H 0TL | deborahgordon@tfl.gov.uk

With effect from 13 January 2014, please note new telephone number

Please consider the environment before printing this e-mail


================================================================
From: Bevins Richard Sent: 30 January 2014 15:00 To: Gordon Deborah; Craig Graeme Cc: MacKay Christine; Jacob Gemma; Guild Simon Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

The latest version of the draft (at the bottom of the chain below) does include a sentence upfront saying We are confident that the overall level of sponsorship investment from Barclays will be 25 million, which was the original figure agreed with Barclays and substantially greater than any other sponsorship bid received. Does this meet Steves requirements? Regards Richard ================================================================
From: Craig Graeme Sent: 30 January 2014 18:27 To: Bevins Richard; Gordon Deborah Cc: MacKay Christine; Jacob Gemma; Guild Simon; Patel Kumud Subject: RE: Sensitve Draft - Overdue - FOI-1652-1314 (Hoscik)

Richard / Deborah The key headline is that we are expecting to get the full 25m from Barclays. Ive therefore moved that sentence (coloured red) to the start of the relevant paragraph. Ive also changed the word overall in that sentence to total as it sounds less weaselly.

I think its good to go. Regards, Graeme ================================================================

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