Matthew M.

McCormick
2218 Ashbrook Lane
Plainfield, Illinois 60586
(815) 609-6872 – HOME; (708) 699-4271 -- MOBILE
Matt_McCormick@rocketmail.com
OBJECTIVE:
To find a challenging position as a Network Operations Engineer in which expertise, creative
talents and commitment to excellence will have valuable applications. Wanting to build a new
relationship, and become a contributing member of the organization. Reliable team player providing
creative solutions to problem solving opportunities focused on achieving bottom line results.
PERSONAL SKILLS
• Data Communications Engineer with seven years professional experience in the computer-
networking field.
• Trouble shooting of hardware/software issues quickly and efficiently.
• Written and verbal communication and interpersonal skills.
• Ability to translate technical functions into real-life metaphors.
• Strong presentation and business solutions skills.
• Plan, organize, as well as direct activities and projects.
• Manage time effectively; work independently as well as part of a team.
• Self-motivated, ability to multitask.
• Ability to set realistic and challenging goals.
• Quickly grasp new technical concepts and procedures.
• Ability to think analytically and logically, strong deductive reasoning skills.
SUMMARY:
Education: Bachelor of Science in Telecommunications Management from DeVry Institute of
Technology (10/1998)
Work Experience: Over ten years in Information Technologies
Industry Experience: Telecommunications,Information Technologies, Software, Retail and United
States Government
Certifications: CCNA (Cisco Certified Network Associate) Currently pursuing Certification.
TECHNOLOGICAL EXPERTISE
Platforms: Windows 95/98/NT/2000/XP/2003, PCs and Mac, AS400, ATM, Frame Relay, Novell Netware
3.x, VPN, TCP/IP, LAN, WAN, and Wi-Fi (802.11x)
Database: Oracle 8i, Access, SQL Server 7.0
Software & Tools: Active Directory, Lotus Notes 4.x to 6.x, Word, PowerPoint, Excel, Access, SMS,
Project, Visio, H.P. Openview, Concord, Serv-U, SAP, Ghost, Symantec.
Physical Infrastructure: Coaxial, Unshielded Twisted Pair (CAT 3 / CAT 5), TIA/EIA 568A and 568B
Termination, Coaxial, Patch Panels, fiber cabling SC,LC, ST, Punchdown Blocks (66&110), Stratum 3,
Cybex KVM switches.
Network Topologies: Pots, ISDN, T1, T3, DS3, ATM, DSL, OC-3 (SONET), Frame Relay Technology,
VOIP technologies, PPP links, and Video Teleconferencing (VTC)
Network Connectivity: LAN & WAN environment, Ethernet, Fast Ethernet, Token Ring, IPX/SPX,
TCP/IP, BGP, OSPF, TFTP Protocols.
Network Diagnostics Tools: Software: (Cisco Works, H.P. Openview, Concord, NetStatus, SNMP,
Telnet) Hardware: (T-Bird, osiliscope, breakout box, Multimeter)
System Hardware/Technologies: Cisco routers, Cisco switches, DACS, CSU/DSU’s (Adtran ISU
2*64, 128, 512 DSU/CSU 56/64,IIIAR TSU ESP, LT) Memory, Modems, Motherboards, Multimedia Devices,
Printers, Scanners, Storage Devices (IDE/SCSI/RAID) NEAX 2000, NEAX 2400 IPX, ACD units, VRU's,
Voicemail, Call Recording.
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Projects: Perform as part of a team during planning, implementation, and migration of networks .

Matthew M. McCormick
2218 Ashbrook Lane
Plainfield, Illinois 60586
(815) 609-6872 – HOME; (708) 699-4271 -- MOBILE
Matt_McCormick@rocketmail.com
EMPLOYMENT:
Employer: Corus Bank
Location: 2650 West Bradley, Chicago, IL 60614
Job Title: Telecommunications / Network Systems Technician
Employment Duration: January 7, 2006 to September 11, 2009
• Interfaced between telephone companies and vendors to ensure minimal outages.
• Provided technical assistance to a call center environment.
• Identified and defined issues; evaluated and identified methods and means of resolution.
• Interacted with end users, Phone centers representatives, IT departments, outside vendors and
consultants.
• Provided tactful and courteous support for senior ranking executives within the organization.
• Worked on problems of diverse scope, analyze situations and provide solutions.
• Provided after hour and weekend on call technical support.
Technology Used: Pots, Fax, T1, T3, DS3, ATM, OC-12 (SONET), Frame Relay Technology,
VOIP technologies, PPP links, Telnet, TCP/IP, Cisco Switches, Adtran units, Window, XP, 2000,
Office, Visio, LAN/WAN configurations, Network infrastructure, Voicemail systems, Call
recording software, PDA support, Call reporting/tracking/notification software, E911, VRU/Auto
attendant, ACD
Employer: Tek-systems
Location: 1400 Opus Place Suite 800, Downers Grove, IL 60515
Consulting Client: Exelon Corporation
Job Title: Network Analyst
Project Duration: September 2004 to January 2006
• Interfaced between telephone companies and the end users to ensure customer satisfaction.
Escalated trouble tickets, provided follow up.
• Worked with technicians using state of the art tools and equipment to ensure the proper operation
of companies voice, data, video and internet/intranet services, including local and wide area
networks, PBX's, voice-processing systems and voice and data terminals
• Worked as a team with other technicians to ensure timely results.

Technology Used: Pots, ISDN, T1, T3, DS3, ATM, DSL, OC-3 (SONET), Frame Relay Technology, VOIP
technologies, PPP links, ping, telnet, TCP/IP, FTP, Cisco Routers 2500’s, 2600’s, 3600’s Series, Cisco
Switches 2950, 3600, Window NT, XP, 2000, 2003, Microsoft Office, Visio, H.P. Openview, Concord,
Aprisma, Sniffer, LAN/WAN configurations, customer service in a call center environment.
Employer: American Consultants
Location: 9318 Tulley Ave Oak Lawn IL, 60453
Consulting Client: Multiple Clients
Job Title: Field Technician
Project Duration: September 2003-Present (When staffing is required to complete a
project)
• Ability to work with multiple clients and Platforms on a need only base.
• Install desktops, and servers to corporate networks.
• Work as a team with other technicians to ensure timely accurate results.
• Configuration of end user profiles, and desktop services.
Technology Used: Windows 98, NT, 2000, 2003, cabling configuration, end user support.

Employer: K-FORCE
Location: Westchester Office 4 Westbrook Corporate Center Suite 330,
Westchester, IL 60154
Consulting Client: ABN-AMRO
Job Title: Field Technician
Project Duration: August 2004 to September 2004 (2 month Project)

2
 • Converted Avaya Phone system from power packs per phone, to power over the port from the
Cisco switch cards. Allowing system resources to increase, as well as decreasing the possible
points of failure.
• Worked in a team environment to ensure cutover ease to users and reliability.
Technology Used: Required security background check, and drug testing, preferred technician with
ABN-AMBROS with K-Force. Attention to detail, professional attitude, customer service, office cubical
environment

Matthew M. McCormick
2218 Ashbrook Lane
Plainfield, Illinois 60586
(815) 609-6872 – HOME; (708) 699-4271 -- MOBILE
Matt_McCormick@rocketmail.com
Employer: Connecting People
Location: 1225 17th St. STE 1825 Denver, CO 80202
Consulting Client: Blackwell Consulting Services
Job Title: Field Technician
Project Duration: July 2004 to August 2004 (2 month Project)
• Performed internal Audits on Chicago High Schools.
• Provided details information regarding individual High Schools networking assets and needs.
• Entered Data into an easy to follow presentation to present to the school boards.
• Worked in a team environment to ensure data reliability.
Technology Used: Worked with a variety of client personalities, ensured reliable data was presented to
the client, classroom/office environment.

Employer: Self-Employed
Location: 2218 Ashbrook Lane Plainfield IL
Job Title: Computer/Network consultants
Employment Duration: September 2003 to Present
• Instruct end user on basic operation of software programs.
• Configuration, setup and support customer equipment in a home/small business environment.
• Perform upgrades, virus removal, memory upgrades, ghosting,, installation of software, run
computer diagnostic programs, and ensure systems are functioning properly.
• Provide technical service support to non-technical people in clear and understandable terms.
Technology Used: Windows 95, 98, NT, XP, 2000, 2003, Microsoft Office Word, purchasing quotes.

Employer: Space Com

Location: 6723 W. Steger Rd. Monee, Illinois 60449
Job Title: Telecommunications Systems Engineer
Employment Duration: December 2000 to September 2003
• Provided technical assistance in the planning, and implementation of automated systems.
• Identified and defined issues; evaluated and identified methods and means of resolution.
• Important to be sensitive to user requirements, their bottom-line, as well as overall reliability.
• Interacted with clients, data centers, various corporate IT departments, outside vendors and
consultants.
• Worked on problems of diverse scope, analyzed situations and provided solutions.
• Interfaced directly with customer to provide customer support.
• Designed, configured and built OC-3( SONET)
• Implemented H.P. Openview monitoring system, loaded and assigned alarm criteria for (MIBS)
• Provided after hour and weekend on call technical support.
Technology Used: Pots, ISDN, T1, T3, DS3, ATM, DSL, OC-3 (SONET), Frame Relay Technology, VOIP
technologies, PPP links, and Video Teleconferencing (VTC), ping, telnet, TCP/IP, FTP, TFTP, BGP, Cisco
Routers 2500’s, 2600’s, 3600’s Series, Cisco Switches 2950, Adtran (DSU/CSU), Window NT, XP, 2000,
Office, Visio, Paradox, H.P. Openview, Concord, Sniffer, LAN/WAN configurations, Cable management
devices, Prima 110’s and 220’s, RS232 and 530 data, Stratum III clock, Eastern Research (DACS)
Employer: ARC
Location: 100 Abbott Park Rd. Abbott Park, Illinois 60064
Consulting Client: Abbott Laboratories
Job Title: Deployment Technician
Project Duration: November 2000 to December 2000 (2 month Project)

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 • Finished project one week early and thousands under budget.
• Devised multiple procedures for backing up and preserving employee’s data during upgrade.
• Provided technical training to employees on the operation of new systems and software, which
provided a seamless transition from the old system to the new.
• Provided detailed information to Project Coordinator.
Technology Used: Windows 95,98, NT, XP, 2000 Microsoft Office Word, Excel, Power Point, Access, Lotus
Notes.

Matthew M. McCormick
2218 Ashbrook Lane
Plainfield, Illinois 60586
(815) 609-6872 – HOME; (708) 699-4271 -- MOBILE
Matt_McCormick@rocketmail.com
Employer: South Side Computer Shoppe
Location: 11403 S. Harlem Ave. Worth, Illinois 60482
Job Title: Field/Shop Technician
Project Duration: July 2000 to June 2003
• Provided technical services to non-technical companies and individuals.
• Worked with customers to identify requirements.
• Configured customer network equipment.
• Designed, per specifications user equipment.
• Project team lead for Tootsie Roll Industries, Inc., 7401 S. Cicero Ave. Chicago, Illinois 60629
August – September 2000 for their Hardware/Software Upgrade migration.
Technology Used: Windows 95,98, NT, XP, 2000 Microsoft Office Word, Excel, Power Point, Access,
Internet explorer, Vendors, sales and marketing.

Employer: Pro Staff (2850 W. Golf Road, suit 30, Rolling Meadows, Illinois, 60008)
Location: 95 West Algonquin, Arlington Heights, Illinois 60005
Consulting Client: Ameritech
Job Title: Remote Diagnostic’s Engineer
Project Duration: November 1999 to May 2000 (6 month Project)
• Monitor Meridian switches Option 11-81 remotely to ensure proper working order, determined
proper action to take if equipment was disabled. Working with field technicians and Customer
technicians to fix a problem in a timely and effective manner.
• Repaired disabled equipment remotely via dial backup system.
• Received after hour helpdesk trouble calls, opened trouble tickets electronically, dispatched
technicians, and ordered replacement parts, worked trouble ticket escalations.
Technology Used: Windows 98, NT, paradox, ticket generating software(proprietary), Microsoft Office
Word, Excel, Power Point, Access, vendors, customer service, call center environment.

Employer: CTG (16800 West Greenfield Ave, Suite 113 Brookfield, Wisconsin,
53005)
Location: 231 N. Martingale Rd. Schaumburg, Illinois 60173
Consulting Client: AT&T Solutions
Job Title: Tier II Technician
Project Duration: March 1999 to July 1999 (6 month project)
• Interfaced between the telephone companies and the end users to ensure customer satisfaction.
Escalated trouble tickets, provided follow up.
• Worked with technicians using state of the art tools and equipment to ensure the proper operation
of companies voice, data, video and internet/intranet services, including local and wide area
networks, PBX's, voice-processing systems and voice and data terminals
Technology Used: Windows 98, NT, paradox, ticket generating software(proprietary), Microsoft Office
Word, Excel, Power Point, Access, vendors, customer service, call center environment.
Employer: Sam’s Club
Location: 16100 Harlem Ave Tinley Park, Illinois 60477
Job Title: Floor Associate
Employment Duration: August 1996 to August 1998
• Trained new employees.

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 • Worked sales in electronic department provided customers with understanding of the equipment.

Employer: United States Navy

Location: United States
Job Title: Boatswains mate 3rd class
Employment Duration: March 1992 to May 1995
• Implemented the hazardous material electronic tracking system on the East Coast.
• Generated daily reports for the Commanding Officer.

Matthew M. McCormick
2218 Ashbrook Lane
Plainfield, Illinois 60586
(815) 609-6872 – HOME; (708) 699-4271 -- MOBILE
Matt_McCormick@rocketmail.com

REFERENCES
Professional
Andy Cordova
2257 Stonehaven Dr.
Plainfield, IL 60586
Can2v@allstate.co
(815) 254-9317
Curtus Reynolds
26814 Kimberly Lane
Channahon, IL 60436
Oak Lawn, IL 60453
creynolds@cmsc.com
(630) 886-1810

Personal
Kathryn Olson
17007 Cherry Creek Ave.
Tinley Park IL, 60477
Vbkat08@yahoo.com
(708) 429-0225
Kevin Dietrick
2216 Ashbrook Lane
Plainfield, IL 60586
Kev1tonia@sbcglobal.net
(815) 439-7034