What this module is about?

(insights) This module provides an overview of the basic knowledge, skills and work attitudes required of a house keeping professional/attendant to prepare rooms for guests in a commercial lodging establishment. This covers lessons about housekeeping equipment, tools, materials and supplies guestroom ameneties, setting up of room boys trolley/maid;s cart standards procedures for entering a room and making up beds. It also includes cleaning surfaces and floors, cleaning furnishing, cleaning toilets and bathrooms, sanitizing rooms and maintaining clean room environment.

This module contains five lessons: Lesson 1. Housekeeping equiopment, tools, supplies, materials and guestroom amenities Lesson 2. Preparation for quality housekeeping Lesson 3. Access for room service Lesson 4. Room make up procedures Lesson 5. Clean and clear rooms WHAT IS EXPECTED TO LEARN: (Objectives) 1. Identify, prepare and organize the needed guestroom amenities and supplies 2. Set up trolley with appropriate and required number of guestroom amenities. 3. Follow the standards procedure for accessing a guestroom. 4. Perform room make up following the standards procedures. 5. Clean and clear rooms using the appropriate materials, tools and equipment. STEPS NEEDED: (Instructional Activities by Lesson) Pre=post test will be given at the start and end or every module. There are certain competencies that you need to develop about the expected outcomes. Make sure that you perform the practical exercises (hands on) you have already read and understood the information/job sheets. Then answer the self check to find out how much you learned about the lessons presented. Upon completion of thuis module you can tell your instructor that you are ready for the assessment. You will fill up the self assessment guide, be observed and rated according to your performance as a proof that you meet the requirements for this module. The assessment could be made in different methods.

Lesson 1: Housekeeping Equipment, Materials, Supplies, and Guestroom Amenities. Time allotment: 1 After completing thelesson, you nwill be able to: Learning steps/ instructions 1. Identify and describe the cleaning Refer to information sheet # 1 on page 5 equipment and explain their proper use, care and maintenance.

2. Name and describe the cleaning supplies and materials, its proper use, care and storage. 3. Identify and describe the cleaning supplies disinfectants, its proper use and storage. 4. Classify room amenities, give details where to find them and give their purpose.

Refer to information sheet # 2 on page 6

Refer to information sheet # 3 on page ( Refer to information sheet # 4 on page 12

INFORMATION SHEETS Information sheet # 1 Cleaning equipment Cleaning Equipment Vacuum Cleaner

Proper Use - To remove loose soil and dust particles from carpet surfaces, upholstered furniture and even hard surfaces. - Recommemnded where there is a large amount of carpeted area in a hotel.

Care and maintenance All machines must be habdled by trained and experienced people. Improper use to the machine can damage to carpets likje seam,separation, delaminating of backing material, buckling, shrinking premature face fiber wear. Dust bags must be emptied /clened daily, rinsed properly after.use. electrical cords must be checked for frayed instulation and naked wire. Plugs must fit in the socket. Never put bare wire cordsinto socket as they involve hazards of electrocution and short circuits. *roll back the wire neatly on the back of the vacuum cleaner after using . small objects like pins and needles must be removed with a dust pan first before vacuum cleaning the carpet as these items tend to puncture the dust bags of the vacuum cleaner.

Carpet Sweeper Hydro- Vacuum or Wet and dry vacuum Cleaner

Used to pick up dirt and particles from the carpet. It is an all-purpose vacuum for dry and wet surfaces. It

Carpet extractor

Wet extractor

Rotary Floor Machines

is also used for absorbing water in flooded and wet areas and have water sprayer to rinsed the oiled area. - This is designed for dry foam shampooing of carpet. It removes dirt that sticks to or penetrates into the carpet layers. - This extractor is need when the carpet is heavenly soiled. It has suction and water injection features and can simultaneously rinse and suck water from the surface. It can be used for both floors and carpets. - Have several applications like to shampoo, polish and scrub. They can be used for both carpets and floors by just the changed of an attachment.

Large objects should also be removed as it could damage the suction process.

Small objects like pins and needles must be removed with the dust pan first cleaning the carpet. Plugs must fit in the socket. Never put bare wire cords into socket as they involve hazards of electrocution and shorts circuits. *roll back the wire neatly on the back of thecleaner.

Information Sheet # 2 Cleaning Materials and Supplies CLEANING MATERIALS AND SUPPLIES Supplies purpose 1. Scouring Pads Green: for scrubbing purposes only White: for cleaning painted surfaces, glass mirrors, marble and porcelain; 2. Dusting cloths This is used for dusting wooden and painted parts

3. Cleaning towels 4. Polishing cloths

For drying bathroom walls and floor tiles after they are cleaned. This cloths is used for polishing metal surfaces like bathroom fixtures. This brush is meant for brushing away dusts from rough surfaces

Proper Usage Should not be used for painted surfaces, mirrors and glass panels. Neither should powder. Always make sure the pads are wet before using. Make sure the cloths are clean/dry otherwise the dusty cloths will merely rub he dust unto the surface being dusted. Make sure the cloths are dry. Use cloths that are made of fiber to be able to absorb the water and left behind during the cleaning process. Make sure that the brush is not left immersed on the cleaning

5. Hand brush

6. Toilet Bowl Brush

such as rattan, wickerwork,etc. It is also used for cleaning tiles. It is used for cleaning toilet bowls

water fer a long time.

7. Mop with Mop handle

8. Ceiling brooms

9. Oiler

10. tongs

11. Trash bags

12. Soft Broom and stick broom 13. sponges

14. buckets

Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipments as they may contain a lot of bacteria that will contaminate other cleaning materials. For manual floor Mopping. Clean water must be retained in one bucket while dirty water has to be squeezed into another bucket. Use this broom to remove Clean the bristle of the broom cobwebs in the ceiling after use and at the end of each shift This is applied in hinges of doors Use sparingly. Once there is no so as to prevent squeaking squeaky sound, wipe excessive sound from the door. oil away as it can spill on floor and carpet and cause stain. Used for picking up dirt and This is used to prevent the cigarette on butts found on hands from getting into direct ashtrays contact with the dirt that may be a source of bacterial contamination and disease. The plastic bag shall serve as Containers of wet garbage shall under line for garbage does not always be underlined with trash penetrate into the corners or bags surfaces. Otherwise garbage will Bags should always be closely cause foul odor and proliferation tied before it is disposed in bacteria. order to avoid the spread of foul odor. It is used for sweeping Use soft broom for fine surfaces like floors; stick broom for rough surfaces like grounds. To be used for cleaning the Wash and rinse after use; give surfaces. special rinse at the end of the day to make sure that there is no soap left in the pads. Buckets and mops are used for Buckets must be emptied when cleaning floors, walls and other thw water is dirty. At the end of parts of the building each shift, they must be emptied, dried and cleaned. Parts must be fabricated from time yo time.

15. Insect Sprayer

This is used for fumigation so as to eliminate pests and mosquitos

Spray the area while the windows and doors are closed. Leave it closed at least 15 minutes then open to allow vapors and bad smell to evaporate. Then remove dead mosquitoes Wipe smooth surface after spraying to remove any oily film that settle on them. Use protective mask to cover the nose so as not to inhale the chemical, as this is dangerous to health.

Information Sheet # 3 Cleaning Chemicals CLEANING CHEMICALS 1. Wood Polish

2. insecticides

It is used to polish wood surfaces leather and other imitation leather surfaces To be used in fumigation and to eliminate insects and pests.

Spray it sparingly on evenly on the surface. Since these are toxic s/chemicals, avoid spraying into food containers and food items. Remove food within the affected areas during the fumigation. This chemical is highly flammable and must never be used near fire or flame. It also has high degree of evaporation and should therefore be used in smell area sparingly one at a time to avoid wastage. Use sparingly

3. Methylated Spirit

It is chemical used for polishing all glass surfaces such as mirrors, windows,etc.

4. Air Freshener

5. Carpet Stain Remover 6. Disinfectant like Lysol,together with sprayer

This is sprayed in the room in order to remove foul odor in guestrooms, comfort rooms or any area with foul odor. Used to remove stain or spot on carpet It is used to disinfect toilet bowls. Urinals. Sink. And other areas that are most vulnerable to bacterial contamination.

See procedures for spot removel. Pure Lysol may be applied to urinals and toilet bowls since these areas already contain water.

Dilution will depend on the degree of disinfection. The average is 1 cup of Lysol to 1 gallon of water.

7. Lacquer or Paint Thinner

Use this chemical to remove lacquer or paint from hard surfaces.

8. Muriatic acid

To be used only for removing cement or plastic remains from floors. This is not advisable for toilet bowls since it is very strong and it can damage tiles. Dilution will depend on the thickness of the cement or plastic remains.

9. Wax Stripper 10. degreaser

11. emulsion wax

Formulated to break up, loosen and strip off tough old waxes. Used to remove grease, oil, dirt carbon, ink, mildews, soils and waxes. A buff able wax used for resilient floors like vinyl;, linoleum, and rubber tile and for concentrate floors and marble.

Use brush to clean and disinfect bowls and urinals then rinse afterwards. For other surfaces apply with cloth or mop, wipe surface, rinse and dry. When using Lysol on atomizer can,apply the chemicals directly tom the surface, wipe with damp cloth or with brush, then rinse and dry. Apply with a cleaning towel or scouring pad until the leftovers are removed. Then pat dry and polish the surface.\ Since the solution is high concentrated, light spraying is sufficient to be able to economize. Hands should not get into direct contact with the acid as this can cause skin irritation. If the remains are thick, leave the solution on the area for a few minutes or longer. Then remove the remains with scraper or hard brush. Repeat until all plaster are removed. Rinse thoroughly with water since any acid that remains on the surface may cause damage. See procedures for stripping. See procedures for degreasing

Pour a small quantity of emulsion wax on the floor and spread evenly with a clean cloth. Let it dry completely bfor 20 min. then buff with a clean dry cloth.

12. Polymer Sealer

13. Solvent

A non- buff able wax that is highly recommended for wooden floors. A kerosene base wax used for

See polishing procedures on

14. Paste wax 15. Drain cleaners

wooden floors. page 48. Polishing stone floors, wood and resilient floors. To expedite drinking of clogs.

OTHER HOUSEKEEPING TOOLS AND SUPPLIES 1. Dusters for dusting 2. Plungers disinfectants 3. Dustpan 4. Ladder for reaching high places 5. Plastic liners 6. Utility items 7. Other cleaning chemicals 8. Utility carries 9. Utility box

Information Sheet # 4 Guestroom Amenities ROOM AMENITIES IN COMMERCIAL HOTELS, RESORTS AND LODGING HOUSES Items/Supplies Location Purpose Bedroom amenities 1. DND ( Do not Disturb) Door knob For the guest to sigmal that he does not want to be disturbed. In such case make up should be deferred. 2. Make up sign Door knob For the guests to request for room cleaning 3. Closet with at least six Placed inside the bedroom For hanging clothes hangers 4. Beds Inside the bedroom For sleeping Single bed 36 x 75 Double bed 54 x 75 Queen bed 60 x 80 Double bed King bed King bed 78 x 80 5. Bed Linen Encased into the box spring (if To cover the box spring a) Bed skirting or flounch the bed has a box spring) b) Bed pad Encased right on the top of the To protect the mattress from c) Bed sheet mattress. getting stained. Size; allocated an allowance of 2025 inches over bed size (on all sides.) this depends on the size of On top of the bed pad, 2 bed sheets per bed for regal guests, 3 for VIP. To cover the bed and to ensure guests comfort.

the mattress. On top of the finished bed d) Bed Cover

To protect linen from dirt and to make the bed look more presentable.

e) Pillow with a pillow slip and a pillow case 1 per occupant 2 for double and matrimonial beds. 6. Shoehorn and shoe cloth 7. Luggage Rack 8. Dresser table with vanity mirror and dresser 9. TV set 10. Nite table with nite table lamp. On top of the table is a telephone directory and room service menu; under the table are a safety and security booklet and bible. 11. Guest folder or compendium contains envelope,stationery, ball pen, post card, directory of hotel service, guest comment survey where to find me. 12. Dresses chair 13. Coffee table and 2 easy chairs, ashtray and match on top of the table. 14. Floor lamp 15. Service tray with thermo jug filled with water; two covered glasses. 16. Side table 17. Room service 18. Directory of hotel services

Top of the bed in front of the headboard.

For guests to comfort.

Inside the closet Between closet and dresser Inside the bedroom Top of the dresser or hang at eye level. In between two beds

Cloth for polishing shoes and horn for fitting shoes. For placing guest luggage.

For guest entertainment and relaxation. Container for telephone and other amenities.

On top of the dresses table or writing table.

Guest folder is used for standards room; compendium Suite/rooms.

Under the dresses Between 2 easy chairs

Back of coffee table Top of dresser table coffee table On the side of the double beds Drawer of the nite table or on top of the coffee table Top of the table or inside the compendium (if any). Some use a tent card placed on top of the TV or dresser. Usually posted at the back of the door entrance Top of the table or any place

To serve as working table and for serving coffee and room service orders. Serve light the room

19. House rules 20. Telephone with telephone

Used only when bed is used. Reference in placing room orders. Provides information on the available products/services in the hotel like sauna, food outlets, entertainment etc. To orient guests on the house policies for occupants. For references in case the

in house directory 21. Safety handbook containing safety tips during emergencies. 22. Fire exit directional sign

that is convenient Drawer or on top of table or inside guest folder/compendium Posted at the back of the entrance door

guests wants assistance. Provides guidelines to the guest in case of an emergency. To guve directions for evacuation during fires.

Bathroom amenities 1. Bathroom Linen Bath towel 25 x 54 Hanf towel 18x33 150g Face towel 13x13 60gms 2 towel/room for 1 set 1 towel/occupant 2. Shower cap 3. Soap (Omust be sealed) 4. Facial tissue 5. Toilet tissue 6. Garbage cans Underlined with plastic liner 7. Laundry bag

Neatly folded in the towel rack

For use in bathiong

Also part of the amenity tray On top of the soap dish ione in lavatory and another one beside bathtub or shower Inside the dispenser if any Rolled into the tissue dispenser indide bathroom One in the bathroom one inside the bedroom

For daily shower-as cover for hair during shower For bathing

For facial use For toilet use For garbage disposal For placing items for laundry. Contains price list for laundry and pressing. For morning use. For use at the bathtub

Folded amd neatly placed inside the drawer of dresser. 8. Pressing/laundry list Inside the drawer with the laundry bag 9. Shaving tray contains Placed in the amenity shaver and shaving tray or amenity basket cream 10. Sanitary bag In the sanitary bag holder (bathroom) LUXURY AMENITIES for Deluxe room 1. Bubble bath if Inside bathroom

For use at the bathtub

bathtub is installed 2. Bath robe 3. Slippers 4. Sewing kit

In a bathrobe tray Inside closet Together with laundry bag

Bathroom use

5. Water heater with 2 cups and saucer, teaspoon and sachet of coffee, tea, creamer and sugar 6. Hand and body lotion Inside the basket of and cologne amenities inside the bathroom. 7. Body scrub Beside the bathtub or shower 8. Fruit basket Top of the coffee table 9. Hair dryer bathroom

HOW MUCH DO YOU KNOW? (Check Yourself) A. True or False What to do: Write the word true if the statement is correct and write false if it is incorrect. Write your answer in a separate sheet. 1. Oiler used in hinges of doors prevents squeaking sounds from the door. 2. Trash bags serve as under liner for garbage containers so that wet garbage not penetrate into the surface. 3. Protective mask is used to protect the nose during fumigation. 4. Soft brooms are intended ti sweep dirt in floors witj fine surfaces. 5. Windows and doors are kept open when spraying the area. 6. Chemicals with high degree of evaporation should be used in small areas sparingly one at a time to avoid wastage. 7. Muriastic acid is advisable for cleaning toilet bowls. 8. Ladders are olny intended for reaching high places. 9. Air freshener fumigates guestroom, comfort rooms or any area. 10. Lysols disinfects toilet bowls. B. Identification What to do: Identify the following items. Write your answer on a separate sheet. 1. This is needed to remove excisive water from window glass surfaces and floor tiles and speedsup drying process. 2. It used to remove loose soil and dust particles from carpets surfaces, upholstered furniture and even hard surfaces.

3. This is used for manual mopping. 4. This is an all-purpose vacuum for dry and wet surfaces and also for absorbing water from flooded and wet surfaces. 5. This is formulated to breakup, loosen and strip off tough old waxes. 6. It is used for dusting surfaces. 7. This is used for scrubbing , stripping and polishing hard floor surfaces and also vinly and wood parquet. 8. This is used for drying bathroom walls and floor tiles after they are cleaned. 9. This a chimical used for polishing copper and metal surfaces. 10. This wax is applied on stone floors wood and resilient floors. 11. This chemical is used for polishing glass surfaces such as mirrors and windows, etc. 12. This are water container used for cleaning floors, walls and other patrs of the buliding. 13. This is used to remove cobwebs in the ceiling. 14. This is used for picking dirt to prevent hands from getting into direct contact with the dirt. 15. This is used to pick up dirt and particles from the carpet.

Lesson 2- Preparations For Quality Rooms Keeping

Time aallotment: 1hours After completing the lesson, you will be able to: 1. Explain the efficient course of action to take when preparing for the job 2. Have the knowledge on the preparation and request for tools and equipment neede in the job. 3. Direct ones housekeeping job through setting up of priorties. 4. Identify the parts of a room boys trolley/ maid cart. 5. Name the items/articles arranged in a troley. 6. Explain and demonstrate skills in stocking, loading,proper care and maintaining a trolley. INFORMATION SHEETS Learning steps/instructons

Refer to information sheet # 5 on page 19 Refer to information sheet # 6 on page 20

Refer to information sheet # 7 on page 21

Information Sheet # 5

Prepare for job.

1. Be on time. Time in at the bundy clock or time sheet (whichever is used) 2. Come to work clean and properly groomed- cleaned uniform, right shoes, (wellpolished,) , hair neatly combed, etc.) Strictly comply with grooming standards. 3. Get your daily assignments, schedule and side duties, from your supervisor. 4. Report for briefing. 5. Get keys (if you are the room attendant)

Prepare the required tools, equipment and supplies,

1. Determine the tools and equipment needed including equipment, cleaning supplioes, chemicals, forms, eyc. 2. Secure the needed tools, chemicals and supplies from their storage area and account them. 3. Make requisition when supplies fall short of par stock. 4. Load and arrange supplies in a trolley.

Set Priorities
1. Secure a room status report from your supervisor. 2. Prioritize rooms cleaning as follows. First - check out room Second - rooms with make up request of guest Third -occupied rooms without request and without a make up sign. Fourth - vacant rooms that need follow up

For Supervisor:
1. 2. 3. 4. Check the latest rooms status. Highlight rooms that must be proritized. Get the print out of room night report then transfer it to the discrepancy report. Know all the expected check out for the day (to be highlighted). Distribute to room attendants their respective assignments including the room status report so that they have a basis in prioritizing the room cleaning. 5. Secure keys or cards (whichever is used)

Information Sheet # 6 Room boys Trolley or maids cart Intruduction

The room boys trolley or maid cart is a trolley meant to stock a givben number of linen, supplies and equipment to serve an allotted number of rooms. After receiving the

room assignment,s/he should check the supplies against a standards checklisrt to avoid needles trips. The maid / room boy is responsible for the condition, cleanliness and appearance of the cart.

Information Sheet # 7
1. Stock the cart by putting all the guestroom amenities on the top shelves. Top tray be arranged with the following guest supplies: Room Water tumbler bibles/koran clothes hangers Service directory ash trays candle stand Do not disturb cards match boxes guest house rules Guest stationary laundry forms guest comment forms Ball pens laundry bags sewing kits Breakfast knob cards plastic shirt bags polish my shoes cards Telephone directory room service menus room service Beverage Lists Bathroom Gargle Tumblers shoes suds tent cards for bathrooms Shoe mitts shampoo bottles water tumblers Soap/soap dish disposable bags shower cups Toilet rolls vanity kits vanity display baskets Toilet tissues 2. Folded night spreads, bed sheets and towels shoukld be filed in the second shelf of the cart. Linen items: stocking standards standards dimensions Night spread 1 per bed 24x108 Pillow cases 1per bed 24x108 Bath towels 2per bed 24x32 Face towels 1 for each guest 25x45 Hand towels 1 for each guest 9x10 Bat mats 1 for each bathroom 6x7 Mattress protectors few to replace as necessary 24x42 These items should be arranged in neat stacks; heavier items are stocked below and lighter ones on top.

3. Put all the chemicals at the lower level including the tools like scouring pads, rags, etc. Cleaning agents are kept on the top try for easy access. Disinfectants room freshener liquid soap Dettol vim naphthalene balls Deodorizer sanifresh 4. Additional equipment is to be placed below trash bag of the cart. Cleaning Equipment Feather sponges Dust pan duster cloths Mop carpet brushes

vacuum cleaner clean scrub bucket scrub brush

These supplies are procured by the room attendant from the floor linen room. After stocking the cart, the room attendant proceeds to the sections of rooms on the floor that are assigned to him/her. Trolley/carts are placed along the corridor wall on the side of the room being serviced. That cart should be so positioned as to service a minimum of two rooms without much movement of the room attendant to minimize trips to the cart and therefore reduce the fatigue factor.

Cleaning/ caring and maintaining Room Boys trolley/ Maid cart.

1. Clean and dust shelves and containers before placing the guestroom supplies inside the trolley. 2. Check for threads, strings or hair strands that might have twirled around the wheels. These threads will make it hatd for the cart to be pulled, thereby causing injury. 3. Apply oil to the wheel to prevent rusting. 4. Check the rubbert bumper if they are worn out. 5. Check the screw or sharp edge that could catch your clothing and could cause cuts. 6. Stock the trolley with the requested supplies according to allocated par stock or according to the number of guests. 7. Wash/Clean the soiled linen canvass ansd put under liner on the trash canvass.

Considerations for selecting a maid Cart.

When selecting the maid cart, consideration is given to it being lightweight to ensure easy mobility. Heavy cart also crumple corridor carpets. The wheels of the cart must be of sturdy construction and should be oiled periodically to ensure smooth movement.

HOW MUCH DO YOU KNOW? (Check Yourself) I. Identification: What to do: Fill in each blank to complete the statement. 1. A given number of linen, supplies and equipment to serve an allotted number of rooms is stocked in a when doing the room make up. 2. The wheels of the cart must be of sturdy construction and should be oiled periopbically to ensure movement. 3. Label all the chemical sprayers to avoid with the other chemicals. 4. Apply to the wheel to prevent rusting. 5. Are kept on the top tray for easy access. 6. Folded night spreads, bed sheets and towels should be filed in the shelf of the cart. 7. Stock the cart by putting all the guestroom on the top shelf. 8. Check the screw or that could catch your clothing and could cause cuts. 9. Room supplies are procured by the from the floor linen room. 10. Stock the trolley with the requested supplies according to allocated or according to the number of guests. II. Enumerate the following supplies set in a room boys trolley for making up rooms. 1. Five guestroom.bathroom supplies a. d. b. . e. c. . 2. Five bed linen supplies. a. b. c. . d. e.

3. Five ceaninmg supplies a. b. c. 4. Five cleaning tools a. b. c.

d. e. d. e.

Lesson 3. Access for Room Service

Time allotment: 1 hours After completing the lesson,you will be able to: 1. Identify the rooms requiring service 2. Use terminologies to describe variuos guests. 3. Identify and utilize appropriate signage. 4. Enter the rooms in accordance with the establishment customer service procedures. INFORMATION / JOB SHEETS Learnings steps/instruction Refer to information sheet # 8 on page # 24

Refer to informaton sheet # 9 on page 25

Information Sheet # 8 Codes and Terminologies

Room status codes. 1. OCC occupied by a paying guest 2. VC vacant clean 3. VR vacant ready/ vacant raaom already made up and ready for uccupancy and has been checked by the supervisor. 4. VD vacant dirty, vacant but not ready for occupant/ still dirty or still being made up. 5. OOO out of order room/room is under renovation or not fit for occupancy. 6. BLO blocked / reserved for a guest who is expected to arrive wthin the day. 7. NS No show / room is reserved but not used or the reservation has been conserved. 8. SO slept out./ guest is assigned a room but did not sleep on the bed. Terminologies used to describe various guests. 1. VIP very important person/ high ranking official or executive who warrants special treatment and handling. 2. VVIP very very important person / highly renowned person who deserve ectra special treatment / ambassadors, dignitaries. 3. FIT free Independent Traveler or foreign individual tourist / traveling alone or is not with any topur group. 4. Joiner a person joining another guests in the same room. Signages 1. DND do not disturb

2. Make up sign 3. Exit sign 4. Wet floor sign

Information Sheet # 9 Procedures in Entering the Room / Conducting Room Check Entering the room
1. Knock the door announcing housekeeping. 2. F there is no answer, after 15 seconds knock the door the second time announcing housekeeping. 3. If there is still no answer use the master key to open the door announcing housekeeping and knocking the door when half open. When relatively sure that there is no occupant, open the door wide. 4. Switch off the room air conditioner or heating. Draw all curtains and open all windows to air the room.

Conducting Room Check with DND sign

1. Do not knock if the signed is on. 2. Call the guest through the phone in the afternoon. Once he/she responds,identify yourself and apologize for the disturbanced. Tell him that you want to know if he/she wants the room to be serviced. Ex. Say: Good Afternoon Madam / Sir (or Good Goodafternoon mr./ Ms. .) This is from housekeeping. Im sorry for disrurbing you. I just want to know if you want your room to be made up. 3. If the guest is nmot yet ready for service, ask when he wants the service will be done. Ex. Say: Would you like us to do the make up? At what time sir /madam? 4. Jot down the exact time of request. If it is beyond your duty hours, endorce the request to the next shift.

Conducting Room Check Without a DND sign.

1. Knock twice gently on the door by usingyour knuckles (do not use your room keys or sharp objects when knocking) and announce HOUSEKEEPING If no one answer, knock again three times giving allowance of few seconds between knocks until the guest responds. 2. Once the door is opened, greet the guest thyen introduce yourself and say your purpose. Example: says Good morning maam/ sir. This is from housekeeping department. May I come in?

3. If no one answer, open the door gently and check for the status of the room. Record the status of the room in the housekeeper report submit one copy to the front desk clerk for her counter check with the room status record.

Conducting Room Check with the guest inside and there is no DND sign
1. If the guest is inside the room but does not answer, open the door slowly and apologize for the disturbance. 2. Greet the guest, introduce yourself and tell your purpose. Say Good mornng Mr. Im the housekeeping upervisor doing the routine check. I just want ti make sure thatyou are okay and that everything is in order your room. 3. Ask the guest if he/she is ready for the make up of the room now? If not,say : when do you want the cleaning of your room? 4. If the guest appears to be irretated, or disturb, Say , Im sorry to disturb you sir. Nave a nice day Please call us should you need any assistance. Note: the supervisor/ room attendant should not insist on entering the room if the guest shows resentment or expresses that he/she doesnt want to be disturbed. Discretely try to find out if there are unregistered joiners who slept out with registered applicant.

Note: When is Rooms Made Up or serviced?

1. Daily, unless the guest refusese a room make up as when a DO NOT DISTURB sign is hanged on the door knob of the guest room. 2. Whenever there is vacated through checkouts. Whenever there is a request. The rquest is usuaaly hanged in the door knob. The sign please Make the Room HOW MUCH DO YOU KNOW? (Check Yourself) What to do: tell what the following acronym stands for and explain. Use separate sheet for your answers. 1. OOO2. BLO 3. NS 4. VIP5. VR 6. FIT7. DND8. VD 9. OCC10. SO-

B. Multiple Choices What to do: select the best answer. Use answer sheet. 1. Which phraseology will you use if the guest is not ready for the room make up? a. may I make up the room now? b. When do you want the cleaning of your room, madam/sir? c. Ill come back later,madam/sir? 2. Which is the right procedure when accessing a room for room make up? a. Knock the door and then say good morning sir! b. Knock the door twice then announce . valet service. c. Knock the door three times then announce Housekeeping 3. Which job should be executed immediately by the floor supervisor and the assigned room boy once the room is vacated by guest? a. Make up of check out rooms b. Turn down or night service c. Make up of rooms with DND sign 4. When is a room made p or serviced? a. Service request, please make the room is hanged on the door knob. b. Do not disturb sign is hanged on the door knob. c. There is a wet floor sign d. exit sign is hanged 5. If the guest appears to be irritated, or disturbed, say: a. Im sorry to disturb you sir. b. good Luck c. you are welcome d. Thank you

LESSON 4 ROOM MAKE UP PROCEDURE Time allotted: 6 hours After completing the lesson, you will be able to: Follow standard procedure for 1. Room make up 2. Making up the bed 3. Make up of check out rooms 4. Execute a turn down or night service Learning steps/ instruction

Refer to job sheet # 1 on page 28 Refer to job sheet # 2 & 3 on page 29-30 Refer to job sheet #4 on page 31 Refer to job sheet # 5 on page 33.

Job sheet # 1 Room make up Procedures 1. Place the cart in front of the room and knock Details Active or knock gently (giving 30 second interval between knock. If the guest is inside identify yourself and ask permission for makeup. Say Im_____ your room attendant for today, may i make up your room now? Rise first then wash with soap and water, wipe dry then wrap with glass bags; refill thermo jug with cold water. Empty them into the trash bag of the cart. Wash with soap, clean then wipe dry. To soften the dirt that stick to the bowl. Dust baseboards, window sills, racks, cabinets, study tables, lampshades; polish mirrors and window glass using a cloth and a glass cleaner.

2. 3. Wash and wipe-dry drinking glasses Refill the themes jug 4. Empty all trash can/ baskets 5. Flush the toilet bowl then apply toilet bowl cleaner 6. Dust furniture and fixtures. Polish the mirror.

Use metal polish for metal fixtures.0 7. Replenish soiled linen. Strip off soiled items and place them into the linen canvass of the cart. Replace them with fresh ones. 8. Clean/vacuum the floor Vacuum the carpet and upholstered furniture. Follow the standard procedures for vacuuming. Shampoo if it is heavily soiled. 9. Make up the bed. Follow standard procedures for bed make up. 10. Replenish other guestroom supplies See list of standard amenities. Place the right quantity in their appropriate location 11. Make up the bathroom. Follow standard procedure for bath room make up. 12. Check over all condition of the room. Check if there is anything unattended, also the condition of the amenities and also if there are safety hazards. Note: for check out room, clean the bathroom first. For occupied room, make up the bed and clean the bedroom first. Job sheet # 2 Making up thye bed Needed supplies Supplies Bed pad First bed sheet 2nd bed sheet 3rd bed sheet (blanket) 4th bed sheet (bed cover) Pillow with slip and case

Number One One One One One 1 for single bed/ 2 for double bed Procedure

Step /additional Information

Where to place theme Where to place mattress On the top of the bed pad On the top of the first bed sheet On the top of the second bed sheet On the top of the finished bed Pillow is encased with a slip to be placed at the head of the bed Purpose

1. Lay down the bed pad on the bed

2. Lay down the first bed sheet

3. Lay down the second bed sheet

4. Lay down the blanket.

5. Lay down the bed cover.

Place it on the top of the mattress, center it and smooth it flat over the bed. Secure it by tucking in the garter on the corner. Place it evenly on top of the bed pad with the center down tuck in the sheet under the mattress at the head and foot of the bed. Miter all corners then tuck in the undersides of the sheets in such a way that the sheet tightly covers the mattress. Place in in such a way that the finished side of the hem is face4d down at the head of the mattress. The sheet must be centered in such a way that the eop of the sheet is pulled even with headboard. Put it on top of the second bed sheet about 6 inches away from the edge of the mattress (head portion) Put it on top of the blanket with the edge aligned with the second bed sheet at the head of t5he mattress. Job sheet # 3 Making the bed (detailed steps)

Bed pad is intended to protect the mattress from stains.

The bed sheet is intended to cover the bed pad. If tightly done the sheet will not easily crumple. This is not only beautiful to look at but is also designed for guest convenience.. This will make the bed appear neat and clean. For more presentable appearance and to protect linen from dirt.

Bed making may appear simple by domestic standards, but requires technical expertise in a hotel because of the sheer volume of bed to be made in a given shift. If a room attendant has prepared 16 rooms as per prevalent standards in a shift; she has potentially 32 beds to make in a shift. This is in addition to cleaning the rooms and bathrooms. It is here that her/his productivity is determent.

Below are the detailed steps for making a beds 1. Pull the bed away from the headboard by tugging the bed from the foot of the bed. All beds in hotels are mooted on wheels of easy maneuverability. 2. Remove all soiled linen from the bed. Shake out for any guest articles that may be misplaced in folds. 3. Deposit the soiled linen in the linen hamper of the maid cart or room boys trolley. 4. Invent mattresses over side and end-to-end to ensure even use, every alternate day. Adjust the skirting so that they fall evenly to the floor. 5. Shake out the mattress protector and relay it on the mattress. Change the protector if soiled of smelling. 6. Clean the head board with a feather duster or cloth duster. 7. 7. Open out a fresh lower sheet and truck it security at the head, sides and at the foot of the bed. 8. Miter the corners following the sequences. 9. Open out the fresh top sheet and distribute it evenly on the lower sheet. Ensure that the laundry crease is the semen line as the inner sheet for even distribution. The sheet hem must be evenly pulled up to the headboard. 10. Open out the blanket and distribute evenly on the top sheet using the crease as described earlier for even distribution. Ensure that the blankets labels are at the foot of the bed. Pull the blankets 6 inches from the headboard to imposition the pillows and create a fold for the guest to slide in. 11. Fold the top sheet at the head of the bed, over the blanket and fold the blanket and top sheet once again.( 12 inches from the headboard.) 12. Ensure that the blanket and the top sheet for the foot of te bed are mitered. 13. Fold corner of the blanked and top sheet for the guest to easily slide into the bed. (Some hotels will do this only during evening turn-down service.) 14. Cover pillows with fresh pillow covers. Fluff they pillow and even out pillow covers to look full, neat and tidy. Since pillow slip is usually larger than the pillow, the excess slip should be neatly folded downward. The side of the pillow which has the fold should be away from the guests view. In turn-down service a breakfast knob is placed on t0e pillow. 15. Cover the completed bed with a bed spread (comforter) ensuring that it is right side up and falling all around the bed to look appealing. 16. Truck the bed spread under the pillows to complete the bed. 17. Push the bed back towards the headboard ensuring what it is aligned.

Job sheet # 4 Make up of check out rooms This job should be executed immediately by the floor supervisor and the assigned room boy once the room is vacated by the guest. Materials needed: Room boys cart, equipped with amenities and supp*lies Step Procedure Details/ purpose 1. Check for items left If there are any, surrender Guest may return to claim by guests. them to the housekeeping the item. Office and fill up the lost and found form. 2. Pull the curtains or Pull through the pulley. This makes the room blinds. brighter and more visible during the makeup. 3. adjust aircon to Adjust desired coolness Room must already be desired through thermostat control. cool once the guest enters temperature the room. 4. Remove soiled Place them at the service Left over and soiled dishes dishes used during station for pick up or bring can cause pest infestation room service. them to the dishwashing and foul odor. area. 5. Empty all ashtrays Empty them into the trash Trash must be promptly and waste basket. bag of the cart (if used), eliminated since they can wash with soap and water, breed pest infestation and then wipe with dry. cause foul odor. 6. Clean the bathroom Should there be any valuable thrown into the basket, pick it up and surrender it to the housekeeping supervisor 7. Wash and wipe-dry Rinse first with hot water This is done to prevent drinking glasses. then wash with soap and bacterial contamination. water, wipe dry the wrap with plastic bags. 8. Clean thermos jug Clean with soap and water This to prevent bacterial then refill with cold by using brush, then refill contamination water. with iced water. 9. Strip the bed of Place soiled items into linen Soiled linens are to be soiled linen and canvass of the cart. Get fresh replenished daily. pillow access and ones from the cart to replace replaced them. the soiled ones. 10. Make up the bed Follow standard procedures See page 29

for bed make up. Vacuum, or shampoo the Vacuum if tightly soiled and Follow standard carpet and holstered shampoo if heavily soiled. procedure for vacuum furniture. cleaning or shampooing 11. Dust all furniture. Include baseboards, window Make sure that all dust sills, mini bar racks, bottles and dirt are removed. wooden trays, etc. Follow standard procedure in dusting. 12. Polish mirror and all For metal fixture like switch Metal polish can remove other metal fixtures. plate, door knob, thermostat tarnish and restore the control, use metal polish shine and glow of the metal fixtures. 13. Replenish all room Install following standard Refer to standard supplies. quantity and specified amenities installation location. 14. Make up the Follow standard procedures bathroom. for bathroom make up. 15. Fix the curtains. Close the light curtains To prevent the sunrays completely. from penetrating the room, thereby For the heavy ones, leave a maintaining the room distance of about one foot. temperature. 16. Check the overall See if the room is properly The room will be condition of the cleaned and made up and answerable if there is any room, including nothing is left un attended. de4fect that is installed fixtures unattended due to his and appliances. Also check the working negligence in making a condition of the TV, shower, thorough inspection etc. 17. Closing the door Check for safety hazards. Report any deficiency to your supervisor for her to make service request.

Job sheet #5 Executing a turn Down or Night Service This procedure is done late in the afternoon by the night service room boys. Materials Needed: Room Boys cart complete with stock of supplies and amenities. Steps Procedures Purpose 1. Roll the room boys Place the cart in front of Room make up becomes cart complete with the door. faster and more efficient

when a cart is used for transporting supplies and amenities to the guest rooms. 2. Active the door bell Give few second between Loud, repeated sound can or knock gently.; knocks or in activating the be irritating to house guest. door bell.

supplies toward the guest room.

Hang it on the door knob. To warn all concern that the room is being serviced. 4. Turn down the bed. Remove the bed cover and To make it convenient for place it onside the closet. the guest inside the bed Open the blanket and fold without the hassle of the right corner in unfolding the bed cover. triangular position. 5. Draw the heavy Pull the curtains pulley if curtains back. any. 6. Refill the jug Refill the jug with water and iced 7. Remove room service Un-cleaned left- overs can breed bacteria and foul odor tray (if any) inside the room. 8. Replenish the towels Use fresh ones. 9. Check the garbage See if there is trash and Trash especially left over can empty it into the trash foods cause foul odor and /bag of the cart (if the cart breeds bacteria. is being used). If there is no cart dispose them directly to the designated disposal area 10. Empty and wash the Wipe with dry cloth. To make it clean and presentable. astray. 11. Wash soiled drinking Wash them with soap and water and wipe dry clean glasses. cloths. 12. Cheek the bathroom Change soiled towels with fresh ones. 13. Turn off the light but At least pone lamp makes One lamp is enough to leave one lamp on the room visible. conserve energy. Night service-night service starts by late afternoon up to 6:00 a.m. the following day. Task of midnight service crew usually include: 1. Follow up or completion of unfinished task by earlier shift. 2. Preparation of report. 3. Make up of late checkout rooms.

3. Hang the makeup sign.

HOW MUCH DO YOU KNOW (check yourself) A. Multiple choice What to do: Select the best answer. Use answer sheet. 1. These are diagonal linen fold made at the corners of the bed when making the bed. a. Tri fold b. Miter or envelopes fold c. bed fold 2. The bed linen which is also known as the wrong side. a. First linen b. Second linen c. third linen 3. This linen is placed on the top of the second bed sheet 6 inches away from the edge of the mattress (head portion). a. Bed cover b. Blanket c. comfortable 4. Rooms make up procedure executed late in the afternoon by the night service room boys. a. Turn down or night service b. Make up for check out rooms c. Making the bed 5. Which jod should be executed immediately by the floor supervisor and the assigned room boy once is vacated by guest? a. Make up of the check out rooms b. Turn down or night seervice c. Make up of rooms with DND sign 6. Which should be the first step in doing the bed make up? a. Push the bed back towards the headboard ensuring that it is aligned. b. Pull the bed away from the headboard by tugging the bed from the foot of the bed c. Cover the completed bed with a bed spread (comforter) ensuring that it is right side up and falling evenly a;ll around the bed to look appealing. 7. When do you replenish soiled lines? a. Every hour b. Daily c. As needed 8. The back of the hands is used in removing wrinkles on the linen when making the bed in order a.protect your palm from dirt b. protect the linen from bacteria c. remove dirt 9. Which of the following is increase with slip and place the head of the bed? a. pillow case

b. pillow c. bath towel bed pad 10. Should there be any valuable items left/ throw into the basket inside the guestroom, a. Pick and put it inside your pocket b. Surrender it to your housekeeping supervisor c. Just leave it inside the guestroom d. Tell other room attendants about the matter B. Written below are the step for room make up, bathroom make up, and bed make up which are not arrange in sequence of the stated procedures. 1. Room make up ___a. empty all trash cans and baskets. ___b. make up the bathroom ___c. place the cart in front of the room and knock. ___d. check the overall condition of the room ___e. Replenish other guestroom supplies. ___f. clean/ vacuum the floor. ___g. Dust furniture. Polish the mirror. ___h. wash and wipe and dry drinking glasses. Refill thermos jug. ___i. flush the toilet bowl then apply toilet bowl cleaner. ___j. replenish soiled linen. ___k. make up the bed ___l. open the curtains

2. Bathroom make up ___a. Start cleaning the tiles, shower down to the bath tub ___b. polish all chrome fixtures. ___c. clean the shelves and cabinets. ___d. remove all the soiled bath towels and hand towels ___e. rinse the lavatory sink. ___f. install the faucet knobs ___g. clean and sanitize the toilet bowl. ___h. clean the bathroom wall ___j. clean the mirror ___j. scrub the faucet, lavatory sink, stopper, floor tiles, and shower curtains. ___k. wash the drinking glasses (if this is installed in the bathroom. ___l. dry and polish the faucet and lavatory sink. ___m. clean the lavatory stopper then rinse it with water.

3. Making up the bed ___a. lay down the blanket ___b. lay down the bed pad ___c. lay down the bed cover ___d. lay down the first bed sheet ___e. lay down the wrong side.

LESSON 5

CLEAN AND CLEAR ROOMS

Time allotment: 6 hours After completing the lesson, you will be able to: 1.Follow the general rules in the use of cleaning equipment 2. Identify cleaning task and describe expected results. 3.Clean rooms and surface like a. Bedroom b. Bathroom, wall and toilet bowl c. Furniture cleaning and dusting d. Windows and glass cleaning e. Window and glass cleaning squeegee f. Brass cleaning and polishing g. Floor polishing in correct order with the minimum disruptions of guest following the step by step procedure h. Reset all items in accordance with establishment standards. i. Check and replenish all room supplies j. Promptly identify pests and take appropriate action k. Check rooms and report any defects l. Collect and store guests belongings left in vacated rooms

Learning step/ instructions Refer to information shet #10 on page 36 Refer to information sheet #11 on page 37 Refer to information sheet # 12 on page 38 Refer to job sheet #13 & 14, page 42 Refer to job sheet #7 on page 45 Refer to information sheet # 15, page 46 Refer to job sheet # 8 on page 46 Refer to job sheet #9 on page 48

Refer to information sheet # 16, page 49

Refer to information sheet #17, page 49

Refer to information sheet # 9 page 36

in accordance with the lost and found establishment procedures

INFORMATION SHEETS Information Sheet # 10 General Rules in the Use of Cleaning Equipment 1. Check electrical appliance and equipment before use. Check if there are frayed wires, loose plugs and connection. Never use any appliance is defective. 2. Handle equipment with care and make sure it does not bump on hard surfaces. 3. Clean and clear equipment in their custodial room immediately after each use. 4. Empty dust bags of dry vacuum cleaners before they overload after each use. 5. Follow the manufacturers operating instruction. 6. Schedule a regular check up of equipment to prevent serious breakdown. 7. To avoid electric shock or circuit, do not expose equipment to rain or water. Store them indoors to protect them from getting wet. Electrical equipment should never be used in wet surface. INFORMATION SHEET # 11 Cleaning standards Task and Expected Results 2. Sweeping 5. All swept floor do not have dust streaks nor does show mark where dirt was picked up. No dirty left on corners, behind door, under carpets or furniture. 3. Mopping 6. Water is used sparingly. Cleaning solution is quickly and the floor is dried at once. 4. Floor cleaning 7. Swept or vacuumed, carpet is shampooed as necessary. Cemented or vinyl floor is scrubbed or polish. Floor is free of obstructions. All floors after through stripping/ scrubbing are applied with a thin, smooth, even finish. 5. Floor finishing 8. Stripping and removal of old floor finish is done whenever necessary to avoid yellowing and build0up corners, baseboards or under furniture. 6. Vacuuming 9. all carpet areas/ upholsteries are kept clean, free of dust. All spots are removed upon discovery. 7. Dusting 10. All surface are dust free. All customer are vacuumed. 8. window cleaning 11. window glasses do not have smuggest or watermarks. Window frames and channel are free of dust. 9. Cleaning glass panels, mirrors 12. thoroughly cleaned, no visible streaks, scratches of spots.

10. waste disposal garbage containers 13. Emptied of trash, garbage or dirt disposed daily. Cleaned as often as necessary. Containers are underlined with plastic. 11. Cleaning of ashtray 14. Emptied of soil and cigarettes butts, washed and wiped dry. 12Cleaning of drinking fountain 15 kept clean and sanity. Fixtures are wiped dry to avoid retention of water that causes watermarks. 13. Bathroom and washroom cleaning 16. Floor ie mopped, sanitized, and dried. There is no sign of streaks or marks on walls, fixtures, doors, door handles and other surfaces. All metal fixtures and hard wares are cleaned and polished with metal polis. Bathroom mirror is well polished and wiped dry, no remarks. Sinks are cleaned and sanitize with sanitizing chemicals, free of foul odor. Bathroom supplies are replenished. 14. Dusting and cleaning of furniture and fixture 17. Thoroughly dusted, all surface are free of dirt and spots. Appliances are properly arranged and installed in their appropriate location. Upholstered chairs are shampooed or vacuumed. Furnitures has no damage or defects. 15. Ceiling cleaning 18. Ceiling is free of cobwebs and dirt. Ceiling fan and fluorescent are thoroughly dusted. 16. Grounds maintenance 19. all walkways, parking spaces, are clean, free of littered objects. Cemented/ concrete pavement is free spots, scrubbed regularly and dust free. Plants are watered regularly, pruned, trimmed, and periodically as necessary. Soil is regularly cultivated, fertilized periodically, planted to prevent eroding. Plant pets are eradicated; fumigation is conducted on regular schedule or up[on detection of pets. Pool flooring cleaned scrubbers as schedule and whenever necessary to prevent growth of algae. Plants (in boxes) are maintained and replaced as needed. Information Sheet # 12 Cleaning a Room Room Cleaning Procedures Prior to reporting on a floor, the room attendant already knows the status of the room assigned to him/ her on the floor. It is given to him/her at the emit of briefing by the floor supervisor. The room attendant can prioritize the rooms according to occupancy. She would attend to departure rooms first to prepare them for sale. She would attend next to those rooms with Clean my Room left by resident guest when they leave the room for the day. She would attend to occupied rooms in the last. She would avoid rooms with do not disturb sign displayed. Given below is the step by step- step procedure for cleaning a room. 1. Follow procedure in Entering the room (information sheet # 5) 2. Guest Belonging Check

3.

a.

b. c. d. e. f.

a. Check department rooms for lost and found items and report it immediately to the control desk. b. Pick guest clothes and hang them in the ward robe in occupied rooms. c. Empty all trash. into a waste paper basket in the room. Collect other loose trash on tables and floors and throw them in the waste paper basket checking for guests belongings. d. Check waste paper baskets for guest belonging before emptying them into the trash bag maids cart/room boys trolley. e. Collects all loose papers and magazines and stack them neatly on the desk. Maintenance Check. Check the room maintenance requirements report the same to the control desk. She will enter such maintenance requirements in the room checklist. The checks include the following: Electrical work- Faulty air-conditioning or heating; Fused bulbs; nonworking lights and lamps; defective plug points, short circuiting of any kind; faulty geysers, mini bars, micro-wave ovens, kittles, and hairdryers. Boiler work- The supply of hot water in guests bathroom. Mechanical work- Safety boxes, doors and window locks. Plumbing_ Faulty taps, shower, blocked drains and water closets; WC flushing system; wall leakage. Civil Works- any masonry work; seepage, chipped painting. Carpentry Works- Broken or shaky furniture glass panes and mirrors, wardrobe doors;

Job Sheet #6 Bathroom Cleaning How to make Up the Bath Room Materials Needed: Beckets all-purpose cleaner Cleaning cloth scouring pads Toilet bowl cleaner rubber gloves Tasks Procedure 1. Remove all the soiled Take them out from the racks towels and hand or bath tub and place them in towels the linen canvass of the room boys cart (in used.) 2. Start cleaning the tiles, Scrub them with all-purpose shower down to the cleaner, water and scouring bath tub. pad. Wipe dry with absorbent cloth after cleaning. 3. Clean and sanitize the Follow procedure in toilet

hand brush warm water Purpose/other information These shall be replaced with fresh ones

Scrub to remove dirt ad stains and wipe dry to prevent the formation of water marks.

toilet bowl 4. Scrub the faucet, lavatory sink, stopper, floor tiles, and shower curtains.

bowl cleaning Use scouring pad in scrubbing the inner and outer portion of the lavatory, sink, faucet knobs, rubber ball stopper floor tiles and shower then wipe it dry with absorbent cloth 5. Clean the bathroom Follow procedures in wall bathroom wall cleaning. 6. Clean the mirror. Spray them glass cleaner then wipe it with clean dry cloth

This must be done to remove stubborn stain, eliminate foul odor and kill germs and bacteria.

The guest can view himself better from a shiny and wellpolished mirror. 7. Wash the drinking Wash them with soap and To protect the glass from glasses (if this is water and water then dry contamination, cover it with installed in the room) with clean dry cloth. plastic cover or coaster 8. Clean the shelves and Use dry cloth. cabinets 9. Polish all chrome Use metal polish and clean This will remove the tarnish fixtures rug. and will make the metal fixture more presentable. 10. Clean the lavatory Brush the stopper with an all- This helps to remove all stopper then rinse it purpose cleaner. Then wash it hidden dirt around the with water. under the rim up to the stopper. bottom. 11. Rinse the lavatory sink Pour water around the sink No dirt should be left behind from under the rim up to the the hidden areas. bottom. 12. Dry and polish the Using dry cloth, wipe all This will prevent water marks faucet and lavatory surfaces of the lavatory sink and will make the sink look sink. and stopper then polish the shiny. faucet. 13. Install the faucet Screw the knobs using screw To tighten the knob and keep knobs. driver it in its original shape.

Cleaning of bathroom wall 1. Wet the surface Splash it with warm water. 2. Apply all-purpose Scrub the cleaner unto all cleaner. surfaces starting from upper portion. Brush in between marbles.

This will soften the dirt. The use of cleaner makes cleaning more through and likewise deodorizes the surface of the walls

3 rinse the surface.

3. Dry and polish the surfaces 1. Flush the toilet bowl 2. Pour the toilet bowl cleaner

3. Leave toelit bowl cleaner to soak (at least 2-3 minutes). 4. Clean the toilet bowl. Use brush, move around the bowl from under the rim up to the bottom. 5. Flush again. Pull the valve downward. 6. Clean the toilet saet Brush and clean with all and cover. purpose cleaner then wipe them with a damp cloth . 7. Clean the outside part Wipe from the top to bottom of the bowl. with a cleaning solution.

Splash it with warm water from top to downward portion. Wipe the whole surface with dry cloth. Cleaning of toilet bowl Pull the flush downwards. Squeeze the cleaner unto the surface and inner side of the toilet bowl. Close the cover after applying the bowl cleaner.

To wash away dirt.

This is necessary to wash away softened dirt. To wet the surface. To disinfect and deodorize all portions including the hidden surface of the bowl. To soften the soil and make it easier to remove. To remove all hidden dirt under the rom.

To rinse the bowl. To remove dirt and watermarks, urine and waste sediments. Use a solution to soften the soil, thus making it easier to clean. 8. Dry and polish the Wipe all surface with a cloth To prevent water marks to bowl coer. starting from top to bottom. form into the surface. 9. Close the toilet bowl Put the seat cover gently to cover. the toilet bowl

Recommended materials for cleaning the toilet 1. Acid- based bowl cleaner depending on the hardness of water and/ or frequency of cleaning- Citric Acid- safest to use but slowest to remove mineral deposits.

Phosphoric Acid safer that hydrochloric acid, wont smoke chrome. Hydrochloric acid is harsh; use only porcelain with extreme care and only on the words mineral build-ups.

Note: hydrochloric bowl cleaner will melt nylon carpet and nylon hose, so be careful. Pumice sticks (an alternative to harsh bowl cleaners for removing mineral stains and deposits. 2. Rubber gloves or vinyl work gloves type worn to wash dishes. 3. Eye protection (usually required in cleaning the toilets outside the home.) 4. Bowl swab (12 inches Oplastic handle with a bunny tail material at end approximately 4 inches in diameter.) 5. Disinfect/detergent/cleaner (any chemical that calls itself a disinfectant and has a number on the label to back up the claim of being a disinfectant. 6. Disposable towel or launder table cloth. Additional Tips in Cleaning the toilet 1. Using a disinfectant/ detergent/ cleaner, Mix either in a spray bottle or in a bucket (according to label instructions) spray or wipe down all hard surface outside of the bowlpaying close attention to high touch areas like the toilet seat and flush handle. In order to disinfect the surfaces, the surface must remain wet for ten minutes unless the label instruction state otherwise. 2. After the outside surfaces are wet lower the water line in the toilet bowl. This can be done in one of the several ways. a. Taking your bowl swab, push the swab in and out of the trap quickly unlit the water level drops into the trap. b. Pour approximately 1.5 gallons of water into the toilet bowl quickly using a bucket. c. Turn the water to the toilet off and flush the toilet. d. Using a toilet plunger, force the water down and out of the trap. 3. After the water level has been dropped, spray the inside surface of the toilet bowl. Again to totally disinfect the toilet, the surface must remain wet for ten minutes unless stated otherwise on the level. Using your bowl swab, begin swabbing under the rim and working down into trap. After the appropriate time, flush the toilet and then go back and wipe down the outside surface including the toilet seat and handle.

Information Sheet # 13 Furniture Cleaning, Care and Maintenance

1. For the furniture to look better and shinier, apply/ spray furniture cleaner using a clean polish. 2. Wipe and dust away all dirt in the inner and outer parts of the furniture using a clean and dry dusting cloth. Using the high dusting cloth like old diapers, terry towels, cotton knit-wear or flannel. Do not use cheese cloth since it usually contains starch sizing material. Also avoid using coarse fabric which are linty, old clothing that may have buttons, snaps or trimming with scratches and the synthetic fabrics which will not absorb moisture. 3. Oiled or treated dust cloths should never be used on a waxed surface because oil soften the wax and the surface can become sticky or smeary. 4. Apply cleaner solution to all corners and walls. 5. When cleaning glasses cleaner like Glance to make it look shinier. Other Cleaning tips 1. Never leave a damp cloth on a wood surface. A cloth that is damped in water, dry cleaning solvent or any liquid ( including furniture wax ) could damage the finish because the moisture will be trapped under the cloth and will not be able to evaporate. 2. Do not dry dust. If dust and dirt accumulate on furniture, dusting them with dry cloth may cause tiny scratches which dull the finish. The recommended procedure is to pick up the accumulated dust without scratching the furnitures surface. 3. Yellow spot on bleached and bold furniture also require proper attention. Aging cause these spot. However aging will be delayed when furniture is maintained with the proper furniture polish. The chemicals used to bleach the natural wood begin to lose their effect with the passenger of time. When light furniture is exposed to direct sunlight the change may occur in just a few days, resulting in ugly yellow spots. Nothing can be done to remove yellow spots or change of color. It is therefore important that the furniture is protected from sun exposure so that these damages can be avoided. 4. Laminated plastic tops such as Formica can become dull and shabby from excessive wear hen harsh abrasive cleaners are used to clean them. It is advisable to use furniture wax to avoid such damage. Badly worn spotted areas spotted by rust, fruit juices, permanent ink, and dyes should not be cleaned with abrasive cleaners as this may damage the plastic top. The satins may be removed with a single step auto cleaner polish. 5. Pour a little car polish on thick pad of clean, soft cloth and rub it on the area using long, even strokes. Then wipe the surface with clean cloth. Apply y furniture wax for protection and polish. The wax will protect the furniture against wear and make daily maintenance easier.

Information sheet # 14 Dusting of Furniture and Fixtures in Guestrooms

Needed supplies: 1. Clean rugs or cloth 2. Furniture wood polish 3. Sprayer Instructions: 1. Collect dusting materials and supplies and place them in the bucket. Make sure all supplies are available to avoid delay in dusting. 2. Begin dusting by starting from the main entrance door until all fixtures are dusted. 3. Using rugs and sprayer of wood polish, start dusting from the main door (front and back portion) including the jams, hangers and door knobs. Move from one corner to another (not random) to ensure that all fixtures are properly dusted. 4. Continue dusting and proceed to wooden panels. Dust closet shelves, walls, hangers, closet, bar and the outer and inner parts of the closet door. 5. Dust TV set and stand, study desk, chairs and sofa. Remove all items on top of the desk and return the items properly after dusting the surface. Wipe the drawers. Dust legs of chair, and under the tables. 6. Dust glass windows, window sills, valance board, wall lamps (including the bulbs), wall frames, and full length mirror. Wipe the head board and legs beds 7. Wipe nite table, telephone, beside switches. 8. For suit rooms, wipe coffee table, side table with nite lamp, vanity mirror and console table. Dust mini bar, refrigerator and TV, cabinet,. Wipe all minis bar items and check whether the refrigetor needs defrosting. Spot Removal on Furniture 1. Any food containing milk that spills on furniture surfaces should be wiped immediately. The effect of lactic acid on wood finishes is like a mild paint or varnish remover. If spots show, touch up. To do this, dip your finger in liquid or paste wax, or coconut oil or even misted cigar ash and rod the solution over the damage area. Then re-wax. 2. Be careful not to spill perfumes. Medicines, beverages, or other liquids containing alcohol on the furniture. These items leave rings spots that can cause irreparable damage. Their alcohol content can dissolve the finish. However, if the finish has been protected with wax, a spot can be prevented. Should spot occur, treat them with the same method used for milk or cream stains. 3. 3. Spots caused by water marks or rings on furniture surface can be treated with a non-linty cloth moisted with coconut cloth oil. After the treatment, wipe the affected area immediately with a clean cloth. This type of mark can also at times, be remedied by placing a clean, thick blotter over the ring and pressing it with a warm (not hot) until the ring disappears. 4. To remove candle drippings and marks left on furniture, harden and dripped candle wax by holding an ice cube on it a few seconds. Crumble off as much wax as possible

with your fingers, and then gently scrape, with a dull plastic spatula. Rub briskly with cloth saturated with liquid, wax then wipe dry with a clean cloth. Repeat the process until the mark disappears. 5. To remove all stains caused by butter, salad dressing, cream, etc; place a white blotter soaked in lighter fluid over the spot and let it dry. Repeat the process several times if the stains are stubborn. If this procedure fails to remove all stains, bleach it with the application of hydrogen peroxide (not the antiseptic but the commercial solution, hair bleach strength) to which a drop of two of ammonia has been added. 6. If acid marks appear due to spilled fruit juices or spots from alcohol, it is advisable to sand the area gently with fine sand paper. Then rub with the shine putty (tin oxide) using a dump, soft cloth. 7. After the stains have been removed, protect the furniture, especially marble by applying furniture wax. The wax will also bring back the shine to the furniture. Job Sheet # 7 Window Cleaning 5. 2 mops 6. 1 hand brush 7. 1 broom 8. 4-8 cleaning towels 9. 2 squeegees 10. 4 plastic bags 11. All-purpose

Equipment and Materials Needed 1. 2 buckets 2. 3 scrubbing white pads 3. 1 bottle mythelated spirit cleaner 4. 4-8 polishing cloths Steps 1. Prepare the cleaning solution. 2. Prepare all needed supply materials. 3. Wash frames and windows.

Procedures Mix bucket of water with cup of all-purpose cleaner. Place them near the working area. Use scrubbing pads with plenty of water. Do not squeeze the p-ads. Lean from the top to bottom, inside and outside. 4. Clean the outside part Stand on the ledge or sill and of the window. hold on the window frame. Begin from top and move towards the bottom.

Purpose To prevent the formation of foam and suds. To make the cleaning job faster to accomplished. This will loosen the dirt and will produce better results.

Hold firmly to prevent any accident. This procedure allows the loosened dusts and dirt to move downwards thus protecting the clean part from being spattered with dirty water. 5. Wipe dry the window Wipe dry the frames, moving Wipe to remove left over dirt frame using a from the inside to the and to dry and polish the cleaning towel. outside if the frames are frame. horizontal. If they are vertical, move from top to

6. Dry clean.

7. Polish the glass.

bottom. Make sure that the rubber strip of the squeegee is clean. Move squeegee downwards from one side to the other Fold polishing cloths into a pad then spray mythelated spirit unto the pad. Wipe windows moving sideways until the whole area is polished.

This will remove water from the cleaned surface and will protect the dried party of glass from getting wet. Always wipe dry the rubber strips after every downward stroke. Give special attention to corners and edges of glass windows.

Information Sheet # 15 Window and Glass cleaning Using Squeegee and Window Cleaner 1. Spray Squeegee Off Miracle Window Cleaner unto glass. Apply liberally. 2. For high-reach areas, apply solution directly to the scrubber. 3. Do clean up stroke. 4. For hard to reach jobs, use the R-E-AC-H EXTENSION POLE. Place the scrubber on the pole and wash the window. Replace the scrubber with squeegee and pull the squeegee down vertically. Wipe blade after each pole. SCRUB OUT (illustration) Squeegee Off Clean up stroke

Cleaning Tips Machine- wash scrubber before first use. Do Overlap squeegee strokes about 1-1/2 not wash windows in direct sunlight. inches. Use a dry, lint-free cloth to wipe squeegee To wash window screens, saturate scrubber blade between strokes and to wipe edges of Squeegee-Off solution. Wash both sides of window. the screen. Let air dry.

Job Sheet # 7

Equipment and Materials Needed 5. 2 buckets 6. 3 scrubbing white pads 7. 1 bottle mythelated spirit cleaner 8. 4-8 polishing cloths Steps 8. Prepare the cleaning solution. 9. Prepare all needed supply materials. 10. Wash frames and windows.

Window Cleaning 5. 2 mops 6. 1 hand brush 7. 1 broom 8. 4-8 cleaning towels 9. 2 squeegees 10. 4 plastic bags 11. All-purpose

Procedures Mix bucket of water with cup of all-purpose cleaner. Place them near the working area. Use scrubbing pads with plenty of water. Do not squeeze the p-ads. Lean from the top to bottom, inside and outside. 11. Clean the outside part Stand on the ledge or sill and of the window. hold on the window frame. Begin from top and move towards the bottom.

Purpose To prevent the formation of foam and suds. To make the cleaning job faster to accomplished. This will loosen the dirt and will produce better results.

Hold firmly to prevent any accident. This procedure allows the loosened dusts and dirt to move downwards thus protecting the clean part from being spattered with dirty water. 12. Wipe dry the window Wipe dry the frames, moving Wipe to remove left over dirt frame using a from the inside to the and to dry and polish the cleaning towel. outside if the frames are frame. horizontal. If they are vertical, move from top to bottom. 13. Dry clean. Make sure that the rubber This will remove water from strip of the squeegee is the cleaned surface and will clean. Move squeegee protect the dried party of downwards from one side to glass from getting wet. the other 14. Polish the glass. Fold polishing cloths into a Always wipe dry the rubber pad then spray mythelated strips after every downward spirit unto the pad. Wipe stroke. Give special attention windows moving sideways to corners and edges of glass until the whole area is windows. polished.

Job Sheet # 8 Brass Cleaning and Polishing Equipment and Materials Needed: 1. Metal polish 2. Polishing cloths 3. All-purpose cleaner 4. Hot water Steps Procedures 1. Prepare all needed Gather them to the container materials. 2. Apply metal polish to Shake the polish container the metal fixtures. with a polishing cloth pressed against the mouth of the metal polish.

Purpose For a convenient and faster job. This is meant to avoid excessive polish on getting poured on the cloth/

The polish is designed to Place a little amount of the remove dirt and tarnish. polishing chemical on the cloth. 3. Rub the polish into Distribute the metal polish Make sure that all parts are the metal surface. evenly over the metaled evenly polished, leaving no fixture. spot or tarnish behind. Rub thoroughly until all applied polish on the metal surface has dried up. Repeat the rubbing the rubbing process with a different cloth until the surface being polished is shiny and cleared of tarnish. 4. Prepare the cleaning Mix the all-purpose cleaner solution. with hot water. 5. Rinse the surface. Dip the brush in the cleaning solution, then, lightly brush and rinse the surface.

To remove left-over solution from the surface. To wash away all remaining dirt and polish on surfaces that is polished.

Make sure that there are no sediments left on the surfaces that were polished, most especially in uneven or grooved surfaces. 6. Dry the rinsed metal Wipe dry the surface with a If the area is not wiped-dry, surface. cleaning cloth. the moisture can cause rusting of the surface. Job Sheet # 9 Floor Polishing Procedures Cleaning Equipment and Materials needed: Floor Polisher Polishing pad Wax Soft broom and dust pan. Mop Hand gloves Polishing or scrubbing Steps Procedures Purpose/additional information This is a warning signal designed to prevent slips and accidents arising from wet and slippery floors. To remove scratches and dirt that has penetrated the floors. Start from the corner to make sure that no portion is missed out. Mop when wet so that dirt, dust and loose soil can be easily absorbed. There should be sufficient time for the wax to dry up before polishing to get better results. To polish the floor evenly and to make it more shiny and presentable.

1. Install a caution sign, Place in such a way that it labeled Caution, wet can be easily seen. floor 2. Dip or dry-clean the Roll steel wool on the floor. polishing pod. Insert it or attach it to the brush. 3. Damp mop Start at the corner and mop when the floor is a little bit wet.

4. Apply wax to the Pour wax directly to the mop floor. and start applying evenly to the floor. Let the wax stand for 10-15 minutes. 5. Polish the area. Preferably use polishing pods. If the wax on the floor surface is too thick the floor should be wet-scrubbed. 6. Sweep the area. Use the soft broom and To pick up the remaining dustpan moving from one dirt and dust that has

corner to the other.

loosened the surface.

Note: if the floor has been previously waxed, retouch the shine by plain polishing that is directly polishing the floor with a polishing pad or floor polisher. Then collect the dust using a soft broom and a dust pan.

Information Sheet # 17 Pest Control PETS AND INSECTS CARRYR DISEASE-Causing organisms. Rodent for instance usually carry bacteria that can cause food spoilage and food poising. It is therefore important for any housekeeper to understand how pest breed and multiply so that approriatepreventive and control measures can be undertaken. Kinds of pests. 1. Rats, rodent or mice 2. Cockroaches 3. Files 4. Mosquitoes General control measures 1. Maintain proper sanitation, follow proper cleaning procedures and promptly remove wates from the areas. 2. Keep nall garbages can cavered. 3. Utilized the knockdoor spraying of non-toxic chemicals. 4. Keep the premises in a condition that prevents the hiding of feeding of insects or rodent. 5. Opening to the outside must be protected against the entrance of rodents and files by; using tight-fiting, self-closing windows, isnjtallping screens, contolling air current, other means. HOW MUCH DO YOU KWOW? (check yourself) 1. True or False What to do: Write the word true if the statement is correct. Write false if it is incorrect. Write your answer in a separate sheet. ______1. Expose of equipment to rain or water doesnt cause electric shock or circuit. ______2. Water should be used sparingly when mopping floors. ______3. The room attendant would attend to departure rooms first than the room with clean my room left by resident guests. ______4. Mechanical works which concerns about safety boxes, doors and window locks is part of the maintenance check of hotel rooms.

______5. To prevent the formation of watermarks, bathroom walls should be wiped dry with scouring pads. ______6. Eye protector is usually required in cleaning the toilet outside the homes. _______7. Outside surfaces including the toilet seat and handle should be cleaned first. ______8. When cleaning glasses,APPLY Gaince glass clearner to make glasses look shinier. 8. when cleaning glasses