CATHERINE MUTHONI WANGECHI

Add.: 18150-00200 NAIROBI Tel.: +254 728 389 642 Skype: catemw34 E-mail: Catemw34@yahoo.com Catemw34@gmail.com

CARREER OBJECTIVE
To have a successful and respectable career in a modern customer focused organization, able to appreciate versatility that results in a good career, accumulate knowledge and be a key player in the organization by applying skills and experience gained.

ACCADEMIC BACKGROUND
Diploma in Business and ICT Oct. 2009 Institute of Advanced technology-DISTINCTION Certificate in Retail Management 2010 Unique opportunities: Introduction to retailing Retail marketing management Customer behavior Customer care and management Public relations Retail merchandizing management Relationship marketing in retailing Retail planning and strategy Promotion and distribution Management in Retailing Strategic retail marketing. Certificate in International Computer Driving License 2009 Institute of Advanced Technology Basic concepts of IT Using the computer and managing files Word processing Spreadsheets Databases Presentation Information and communication Kenya Certificate of Secondary Education 2005 2008 Kamahuha Girls High School BKenya Certificate of Primary Education 2002 2004 Gitweku Primary School muranga

WORK EXPERIENCE
MSAMARIA MWEMA CHIDRENS HOME PERSONAL ADMINISTRATIVE ASSISTANT DUTIES: Making and receiving calls receiving guest and introducing them to the organization filling and printing documents pulling out reports for the expenses incurred creating schedules for the organization coaching the children part time CHRINIDAH AGENCIES 2009 2011 JUNIOR ADMINISTRATION ASSISTANT DUTIES: Making and receiving calls Keeping stocks for the agency Making purchases for the goods Filling the invoices Making sure that the customers are happy with our services Banking Assigning duties to my juniors EQUITY BANK August 2010 August 2011 RELATIONSHIP OFFICER (Marketing, customer care, cashiering & account opening department) DUTIES: Recruiting new customers Selling banks products to new customers and existing ones Assisting customers in the banking hall Opening account for example easy 24/7 Depositing and withdrawing cash for customers Processing bankers cherubs Filling Manning of the ATMs HORIZON CONTACT CENTRE 1/11/2011 2/1/2012 CUSTOMER SERVICE AGENT AT YU CALL CENTRE DUTIES: Receiving calls Solving client queries GOLDEN CERAMICS 5/1/2012 6/5/2012 CUSTOMER SERVICE DUTIES: welcoming clients serving clients receiving and making calls to clients initiating sales procedure

SUNDA INTERNATIONAL LTD 8/5/2012 9/20/2013 CUSTOMER SERVICE DUTIES: Welcoming clients Serving and handling clients Keeping daily clients records Initiating sales procedure In charge of the showroom Clients follow up COMIX HOLDINGS LTD. 11/3/2013 up to date MARKETING MANAGER DUTIES: Managing the sales team Follow up on clients Inducting new employees Sales approval and price control Marketing and handling VIP clients

PERSONAL ATTRIBUTES
Honest Polite Industrious Trustworthy Humble Kind and patient

HOBBIES
Traveling to new places for adventure Making friends and socializing Dancing

REFEREES
TRACY NYAMBURA KARIUKI MSAMARIA MWEMA CHILDRENS HOME MANAGING DIRECTOR TEL: 0736 675 714 MARY MUGWANJU EQUITY BANK BRANCH MANAGER TEL: 0718 185 950 WESTLANDS PATRIC KARIUKI MWAURA EQUITY BANK OPERATIONS MANAGER TEL: 0722 932 802 KAREN CHRINIDAH AGENCIES MANAGING DIRECTOR TEL: 0722 868 858 NAIROBI GEOFFRY MURIITHI HORIZON CONTACT CENTRE TEAM LEADER TEL: 0752 900 900 NAIROBI PETRONILLA MBEVI GOLDEN CERAMICS MARKETING MANAGER TEL: 0720 725 300 MOHAMMED HASSAN COMIX HOLDINGS LTD. OPERATIONAL MANAGER TEL: 0722 168 078