Professional Documents
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Process Scoring
Process refers to the methods your organization uses and improves to address the Item requirements in Categories 16. The four factors used to evaluate process are Approach, Deployment, Learning, and Integration (ADLI). Approach refers to: - the methods used to accomplish the process - the appropriateness of the methods to the Item requirements and the organizations operating environment - the effectiveness of your use of the methods - the degree to which the approach is repeatable and based on reliable data and information (i.e., systematic) Deployment refers to the extent to which - your approach is applied in addressing Item requirements relevant and important to your organization - your approach is applied consistently - your approach is used (executed) by all appropriate work units Learning refers to - refining your approach through cycles of evaluation and improvement - encouraging breakthrough change to your approach through innovation - sharing refinements and innovations with other relevant work units and processes in your organization Integration refers to the extent to which - your approach is aligned with your organizational needs identified in the Organizational Profile and other Process Items - your measures, information, and improvement systems are complementary across processes and work units - your plans, processes, results, analyses, learning, and actions are harmonized across processes and work units to support organization-wide goals
Results Scoring
Results refers to your organizations outputs and outcomes in achieving the requirements in Items 7.17.6 (Category 7). The four factors used to evaluate results are Levels, Trends, Comparisons, and Integration (LeTCI). Levels refers to: - your current level of performance Trends refers to - the rate of your performance improvements or the sustainability of good performance (i.e., the slope of trend data) - the breadth (i.e., the extent of deployment) of your performance results Comparisons refers to - your performance relative to appropriate comparisons, such as competitors or organizations similar to yours - your performance relative to benchmarks or industry leaders Integration refers to the extent to which - your results measures (often through segmentation) address important customer, product, market, process, and action plan performance requirements identified in your Organizational Profile and in Process Items - your results include valid indicators of future performance - your results are harmonized across processes and work units to support organization-wide goals
Health Care
Process
2009 - 2010 2008 2007 2006 2005
Education
Process
2009 - 2010 2008 2007 2006 2005
Results
2009 - 2010 2008 2007 2006 2005
Results
2009 - 2010 2008 2007 2006 2005
Results
2009 - 2010 2008 2007 2006 2005
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To put this in perspective, not one of the 20 million for-profit businesses in the United States applied for the Baldrige Award this year. Even worse, the number of applicants has declined 73% for Health Care and 80% for Education since 2010
Source: NIST Baldrige Website
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Q: Results are quantitative by nature. However qualitative and/or judgmental guideline terms are used to assess them in all scoring bands. Is this: TRUE? or FALSE? A: TRUE. The judgmental terms "poor", "good", "good relative", "very good", "good to excellent", "excellent", and my personal favorite "early good" are used to assess the quantitative results. For 2011, the terms "good for nothing", "good enough", and "too good to be true" will be added . . . not true. Also not true is that because some people do not understand what "early good" means, "on-time good", and "late good" will also be added. Q: "World class" was once part of the Results Scoring Guidelines: TRUE? or FALSE? A: TRUE. The early guidelines required winners to demonstrate 'world class' results to score in the highest scoring range. Q: Which of the following terms are not used to assess the quantity of results? "no", "any", "few", "little", "little or no", "limited", "limited or no", "some", "some to many", "mainly", "many", "many to most", "majority", "most to fully", or "fully" A: Believe it or not, "some to many" and "most to fully" are not in the scoring guidelines. "Mainly"??? Q: Not one Examiner knows how to interpret the relative meaning of these results assessment terms: "important", "high priority", and "key". TRUE? or FALSE? A: I don't know how many but I do know that there is at least one who has never been able to figure it out (LOL).
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