Ministry of Health King Saud Medical Complex Total Quality Management Riyadh, Kingdom of Saudi Arabia A*M+#STRAT+6" &$0+C+"S

A#* &R$C"*'R"S ,A&&*"&ARTM"#T( King Saud Medical Complex ,KSMC-/*rug and &oisoning +nformation center &$0+C2 T+T0"/*"SCR+&T+$#( *rug &$0+C2 #'M7"R A#* 6"RS+$#( +nformation Center A&&8KSMC8 13 ,6 -! "%%"CT+6" *AT"( R"6+S+$# *'"( 3 9anuary, ): :! R"&0AC"S #'M7"R A#* 6"RS+$#( #'M7"R $% &A;"S( 1

3 9anuary, ): )!

A&&0+"S T$( All *epartments and "mployees of King Saud Medical Complex

! STAT"M"#T $% &'R&$S"(
1.1 To reduce mortality and morbidity. 1.2 To decrease drug related mortality and morbidly. 1.3 To improve patient s quality of life. 1.4 To save unnecessary cost.

)! *"%+#+T+$#,S-(
Drug Information Center it is t e department t at provides information about t e drugs and ans!ers t e question t at comes from ospital staff" or from t e public or t e one related to t erapeutic dose.

.! "Q'+&M"#T/MAT"R+A0/%$RM,S-( Drug information request form. 1! &$0+C2 STAT"M"#T,S-(

It is t e policy of t e Drug and #oisoning Information Center t at all question from all ealt care professionals and fro ot ers !it in $iyad region and !it in t e %ingdom s all be ans!ered appropriately for patient s quality of life.

3! &R$C"*'R"(
&.1 Recei4ing a 5uestion by phone also through email and fax &.1.1 'l!ays state your name so t e caller (no!s ! om t ey are tal(ing to. #age 1 of &

Ministry of Health King Saud Medical Complex Total Quality Management Riyadh, Kingdom of Saudi Arabia A*M+#STRAT+6" &$0+C+"S A#* &R$C"*'R"S ,A&&*"&ARTM"#T( King Saud Medical Complex ,KSMC-/*rug and &oisoning +nformation center &$0+C2 T+T0"/*"SCR+&T+$#( *rug &$0+C2 #'M7"R A#* 6"RS+$#( +nformation Center A&&8KSMC8 13 ,6 -! "%%"CT+6" *AT"( R"6+S+$# *'"( 3 9anuary, ): :! R"&0AC"S #'M7"R A#* 6"RS+$#( #'M7"R $% &A;"S( 1

3 9anuary, ): )!

A&&0+"S T$( All *epartments and "mployees of King Saud Medical Complex

&.2

)et adequate bac(ground information of t e question as laboratory test monitoring" disease management" manufacture information. &.1.3 *ill out t e information request form in medical information data ban(. &.1.4 +ou mig t ave to call t e requester bac( to clarify missing information. <ritten Question ( &.2.1 ,nter all !ritten question to t e question form.

&.1.2

&.3 Response to a 5uestion 4.1.3 Determine t e classification of t e question. &.4 Search strategy &.4.1 -elect t e most appropriate evidence base and update reference. &.4.2 .-tart !it tertiary" secondary t an primary resources. &.4.3 If you ave more questions" give t e priority to t e most important question. &.4.4 *ill out t e resource request form in medical information databan( &.& Ans=ering &.&.1 $eply by .p one" email" and fa/0. &.&.2 ,nter your ans!er in t e medical information data ban( system. > R"S&$#S+7+0+T2( It is t e responsibility of t e drug and poisoning Information Center to revie! and modify t is policy 1 procedure. ?! R"%"R"#C"S( 'merican -ociety of 2ospital # armacy .'-2#0 )uidelines. #age 2 of &

Ministry of Health King Saud Medical Complex Total Quality Management Riyadh, Kingdom of Saudi Arabia A*M+#STRAT+6" &$0+C+"S A#* &R$C"*'R"S ,A&&*"&ARTM"#T( King Saud Medical Complex ,KSMC-/*rug and &oisoning +nformation center &$0+C2 T+T0"/*"SCR+&T+$#( *rug &$0+C2 #'M7"R A#* 6"RS+$#( +nformation Center A&&8KSMC8 13 ,6 -! "%%"CT+6" *AT"( R"6+S+$# *'"( 3 9anuary, ): :! R"&0AC"S #'M7"R A#* 6"RS+$#( #'M7"R $% &A;"S( 1

3 9anuary, ): )!

A&&0+"S T$( All *epartments and "mployees of King Saud Medical Complex

@! A&&R$6A0S( #ame Title Signature *ate

#age 3 of &

Ministry of Health King Saud Medical Complex Total Quality Management Riyadh, Kingdom of Saudi Arabia A*M+#STRAT+6" &$0+C+"S A#* &R$C"*'R"S ,A&&*"&ARTM"#T( King Saud Medical Complex ,KSMC-/*rug and &oisoning +nformation center &$0+C2 T+T0"/*"SCR+&T+$#( *rug &$0+C2 #'M7"R A#* 6"RS+$#( +nformation Center A&&8KSMC8 13 ,6 -! "%%"CT+6" *AT"( R"6+S+$# *'"( 3 9anuary, ): :! R"&0AC"S #'M7"R A#* 6"RS+$#( #'M7"R $% &A;"S( 1

3 9anuary, ): )!

A&&0+"S T$( All *epartments and "mployees of King Saud Medical Complex &repared 7y Sis!9ulica '! Kurais *r! 2ousef Ahamad Alomi
*&+ #urse Coordinator

)/ /): :

Head, *rug A &oisoning +nformation Center

)/ /): :

*r! #aeema Taha Al Shlaan *r! Saif +brahim

+npatient &harmacy Super4isor TQM *irector

)/ /): :

Re4ie=ed 7y

. /): :

Sis! Muneera Al Ha=sa=i *r! +brahim Al Baggi Appro4ed 7y *r!#asser Al *osary *r! #abil Al8 ;osaibi

./ /): : *irector of #ursing ./ /): : 3/ /): :

Head, &harmacy Chairman pharmacy and therapeutics Committee Asst! Chief "xecuti4e $fficer for Medical Affairs

3/ /): :

#age 4 of &

Ministry of Health King Saud Medical Complex Total Quality Management Riyadh, Kingdom of Saudi Arabia A*M+#STRAT+6" &$0+C+"S A#* &R$C"*'R"S ,A&&*"&ARTM"#T( King Saud Medical Complex ,KSMC-/*rug and &oisoning +nformation center &$0+C2 T+T0"/*"SCR+&T+$#( *rug &$0+C2 #'M7"R A#* 6"RS+$#( +nformation Center A&&8KSMC8 13 ,6 -! "%%"CT+6" *AT"( R"6+S+$# *'"( 3 9anuary, ): :! R"&0AC"S #'M7"R A#* 6"RS+$#( #'M7"R $% &A;"S( 1

3 9anuary, ): )!

A&&0+"S T$( All *epartments and "mployees of King Saud Medical Complex *r! Adnan Al AbdulCareem Chief "xecuti4e $fficer 3/ /): :

D! &$0+C2 A#* &R$C"*'R" H+ST$R2( Initial ##3 4ersion 1 5 A&&8KSMC8 13 ,6 $eplaced by3 4ersion55555555555555555555 Deleted Date3 555555555555555555555555555555 $eplaced by 6e! ##3 ## 6o. 4ersion 5555555555555 Dated555555555555555555 Dated3 55 3 9anuary, ): :5 Dated3 555555555555555555

#age & of &