BODY OF KNOWLEDGE FOR LASSIB WHITE BELT CERTIFICATION

LEAN AND SIX SIGMA INTERNATIONAL BOARD

Version: 1.0 Release Date: December 29th 2010 Website: http://www.lassib.org/

Body of Knowledge for LASSIB White Belt Certification

COPYRIGHT LICENSE

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Body of Knowledge for LASSIB White Belt Certification

1) Overview of Lean Sigma Industry Snippets What is Lean Six Sigma Why is it so successful Lean vs. Six Sigma When to use Lean or Six Sigma and When not to use When do Individuals and Organizations Fail using Lean and Six Sigma 2) Perspectives of Lean Six Sigma Historical Perspective Mean vs. Variation Quantitative Perspective Statistical Perspective Customer Perspective Operational Perspective 3) Recognize Phase Strategic Priorities Core / Non-core Process Identification SWOT of Core Process Business Perceptions and Feedback Define Phase CTQ Drill Down Chart COPIS Value Stream Mapping

6) Analyze Phase Check sheets Cause Effect Diagrams / Fish Bone Diagrams; 4 types: - Dispersion Analysis - Cause enumeration - Production process classification - Cause Effect Matrix 7) Improve Phase Pilot Plan

8) Closure Phase Process Control Plan Project Sign-off

4)

5) Measure Phase Operational Definition of CTQ and Segmentation Factors Defining Data Collection Plan for CTQ and Segmentation Factors

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2010 - 2011 LASSIB http://www.lassib.org/ Confidential, All Rights Reserved

Body of Knowledge for LASSIB White Belt Certification

SOCIETY INFORMATION AND CONTACTS

Society Name: Lean and Six Sigma International Board (LASSIB) Society Type: LASSIB is a non-profit organization and cannot distribute profits to an individual or a for-profit company. Any "net earnings" gained in the pursuit of its goals are returned to the organization and used for these purposes. Address: Street Address: #5-70, V. V. Nagar, Street No. 8, Habsiguda City: Hyderabad State: Andhra Pradesh Country: India PIN: 500007 Website: http://www.lassib.org/ Email: coordinator@lassib.org Phone Numbers: India Landline: +91-40-40045614 India Fax: +91-40-40045615 India Toll-Free: 1-800-425-1388 Details of Contributors from the community: Mr. Pavan Kota, Author and Lean Six Sigma Master Black Belt Mr. Varun Khare, Technical Writer Mr. Ujwal Tripurari, Technical Review

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2010 - 2011 LASSIB http://www.lassib.org/ Confidential, All Rights Reserved