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A Quick Guide on IBM Singapore IT Services For New Hires in IBM Singapore

Table of Contents Introduction..........................................................................................................................4 Your Laptop.........................................................................................................................5 Upgrading Your Software................................................................................................5 Internal Standard For Document Exchange.....................................................................6 Laptop Securit!................................................................................................................6 "or#$tation Securit! %ool &"S%'...................................................................................6 I() Standard *$$et management &IS*)' +egi$tration................................................., -iru$ .E+%....................................................................................................................., Your I() ID$......................................................................................................................, Your Lotu$ /ote$ %ool........................................................................................................0 1ow to get to the "or#$pace...........................................................................................0 .reating the Local +eplica.............................................................................................23 .hanging Your Lotu$ /ote$ ID 4a$$word.....................................................................25 )ail .apping.................................................................................................................25 *rchi6ing %ool...............................................................................................................25 )!*ttachment$ %ool.....................................................................................................27 Email Ethic$...................................................................................................................27 )a$$ )ailing 4olic!......................................................................................................24 -oice..................................................................................................................................25 %ieline............................................................................................................................25 I...................................................................................................................................25 D%)ail...........................................................................................................................26 +e$etting Your -oicemail 4a$$word.............................................................................26 U$er$ can re$et their own 6oicemail pa$$word through the automated pa$$word re$et utilit! 89...........................................................................................................................26 .all Forwarding.............................................................................................................26 Unified )e$$aging Software &-oice+ite'......................................................................2, 4rinting...............................................................................................................................2, )eeting %ool$....................................................................................................................2: *udio .onferencing.......................................................................................................2: 4remier .onferencing....................................................................................................2: "e; .onference.............................................................................................................20 In$tant )e$$aging..........................................................................................................20 %eamroom 4lu$..............................................................................................................20 /eed I% 1elp<....................................................................................................................20 I% 1elp .entral &formerl! #nown a$ I() Standard Solution Finder &ISSF''...............53 1elpde$#........................................................................................................................53 =e! I% 4roce$$e$................................................................................................................52 "or#$tation +efre$h Upgrade...................................................................................52 +e>ue$t for an *% % /etwor# .lient *ccount &)%S id'............................................55 +e>ue$t for a (lac#;err! *ccount.................................................................................55 +e>ue$t for a D%)ail account.......................................................................................57 +e>ue$t for an IDD 4I/ /um;er...................................................................................57

+e>ue$t for an I.. .ard &International .alling .ard'..................................................54 +e>ue$t to +ai$e the )ailfile Si?e .apping Limit.........................................................54 Important /ote$ ID$...........................................................................................................55 Important I() "e;$ite$....................................................................................................55 Important I() /ote$ Data;a$e$........................................................................................56 *ppendix............................................................................................................................56 .ommon I% *cron!m$ &in *lpha;etical @rder'............................................................56

Introduction
Welcome to IBM Singapore T!is guide contains some important in"ormation on IT resources and services #ou would need to know and use in t!e course o" conducting IBM $usinesses%

Your Laptop
&n da# ' in IBM( #ou s!ould !ave received an IBM T!inkpad or desktop assigned to #ou% )ollection o" mac!ines is at t!e )B* )ollection +esk at IBM*, -evel . /oom F.01( 2345'% T!is mac!ine is an IBM asset under #our custod#( and #ou are "ull# responsi$le "or it and t!e data contained wit!in it% At collection time( #ou would !ave $een directed $# t!e sta"" at t!e desk to register #our power6on and !arddisk password% T!is is mandator# "or protection o" #our data at all times% *lease take good care to protect t!is IBM asset and t!e in"ormation stored in t!e !arddisk% -oss o" laptop s!ould $e reported to IBM Securit# )ontrol )entre immediatel# via an email to Securit#7Singapore7IBM or call 8.'46 .'''( a"ter "iling a police report%

Upgrading Your Software

T!e laptop #ou received is precon"igured wit! IBM standard so"tware "or $usiness use% T!is set o" so"tware is called ).9B :)lient "or e6 Business;% Installation o" new so"tware or version upgrade can $e per"ormed $# accessing ISSI :IBM Standard So"tware Installer; World *age at !ttp<77w=6'%i$m%com7download7standardso"tware7inde2%!tml First6time use o" ISSI re>uires a one6time setup% *lease c!eck t!e section ?Setting up and using ISSI@ in t!e page a$ove% An# so"tware not listed in t!e ISSI "or downloading means t!at it is not covered under IBMAs corporate licensing and #ou will need to procure a license "or it "irst% Bou can contact procurement "or instructions on !ow to procure a license "or t!e so"tware #ou re>uire% Non6).9B so"tware procurement re>uires approval "rom #our immediate manager% Never install unlicensed so"tware or so"tware wit!out valid licenses on #our IBM mac!ine else #ou are violating t!e cop#rig!t laws

Internal Standard For Document Exchange

IBMCs internal standard "or document e2c!ange is t!e &+F :&pen +ocument Format; and t!e tool o" c!oice is -otus S#mp!on#( w!ic! is t!e tool t!at creates t!is "ile "ormat% All t!inkpads and desktops come preloaded wit! t!is so"tware( w!ic! replaces its predecessor( -otus Smartsuite%

Laptop & Security

Workstation Security Tool WST!
All IBM laptops !ave a securit# tool installed% T!e tool is called WST :Workstation Securit# Tool;% T!e tool allows #ou to c!eck w!et!er #ou laptop is ade>uatel# protected% In addition( #our laptop is regularl# c!ecked "or securit# compliance in t!e "ollowing areas< Screen saver installed S#mantec Antivirus so"tware installed S#mantec "irewall installed Not allowed unaut!enticated "ile s!aring No peer6to6peer so"tware installed Notes data$ases containing IBM con"idential in"ormation are encr#pted e%g% #our mail "ile Microso"t Windows Dser Accounts are password protected -atest Windows Service *acks are applied Securit# patc!es are installed

W!en a violation is detected( a report is sent to #our immediate manager automaticall# $# t!e securit# server% *lease re"er to Securit! and U$e Standard$ for I() Emplo!ee$ :IT)S =00;

I"# Standard $sset management IS$#! %egistration

Bour intranet id and password ma# not !ave $een read# on t!e da# #ou collected #our t!inkpad or desktop( so #our mac!ine ma# not !ave $een registered in ISAM #et% *lease ensure t!at #ou register it under #our own name w!en #our id and password are read#% Bou will $e prompted to do so ever#time #ou $oot up #our mac!ine( until #ou register% To invoke ISAM( t!e ISAM icon is "ound on t!e $ottom rig!t !and corner o" #our screen%

Virus CERT
I" #our mac!ine s!ould get in"ected $# a virus( #ou must immediatel# report t!is at t!e IBM Eirus )9/T we$site( http8AAw7937.i;m.comA6iru$A% Bou s!ould also call Helpdesk on 25,00 to register a report o" t!is incident immediatel# and to seek tec!nical assistance to cur$ t!e virus >uickl#%

Your IBM IDs

+epending on #our Fo$ role( #ou ma# $e issued several personal I+s and passwords to access various applications% T!e ke# ones are listed $elow% Lotus Notes ID 6 IBM worldwide use -otus Notes as t!e primar# means "or email communications% -otus Notes I+ !as t!e "ormat o" Lastname Initial Firstname/Singapore/IBM. Bour Notes I+ is stored in a "ile called shortname.ID in t!e su$director# called )<7Notes7+ata w!ere shortname is #our IBM Intranet I+% From time to time( #ou will $e prompted to c!ange #our -otus Notes password% IBM Intranet ID G IBM !as man# we$ applications installed "or IBMers to retrieve in"ormation% IBM we$sites containing sensitive

in"ormation re>uire user to enter !is7!er intranet I+ and password $e"ore t!e# are allowed access% Intranet I+ !as t!e "ormat o" shortnameHsg%i$m%com% T!is is also t!e t!e email I+ #ou can use to communicate wit! e2ternal parties% Mails "rom e2ternal parties will $e sent to #our -otus Notes I+% To c!ange or reset #our IBM Intranet I+( please access !ttp<77w=%i$m%com7password AT&T Network Client ID G ATIT Network )lient is a dialer w!ic! allows #ou to connect to IBM internal network w!en #ou are working awa# "rom t!e o""ice e%g% "rom !ome( customer site or overseas !otel using $road$and or narrow$and connection% To c!ange #our ATIT password <6
2. Dou;le clic# the AT&T Network Client glo;e icon on the de$#top. 5. Enter !our pa$$word in the appropriate $pace unle$$ !ou ha6e $elected Save password alread!. 7. From the main $creenB clic# the Globe in the upper left corner..lic# Change Password.

4. If the Save Password chec# ;ox wa$ $elected earlierB the current pa$$word will ;e gra!ed outB otherwi$e enter the current password followed ;! the new password in the appropriate $pace$. .onfirm the new pa$$word and clic# OK.

Your Lotus Notes Tool

&ow to get to the Workspace
At t!e point w!en #ou collect #our mac!ine at t!e )B* )ollecction +esk( t!e desk sta"" would most likel# !ave !elped to set #our -otus Notes to de"ault to t!e Workspace( w!ic! is w!ere #ou will "ind all #our data$ase icons% However( i" t!is was not done( !ereAs !ow #ou get to t!e Workspace <6 '% )lick on t!e CdatabaseC icon on t!e le"t panel o" #our Notes Window%

,% /ig!t click on t!e $a%eC%

orkspace ( select !Set Book"ark as #o"e

Note< In near "uture( Notes data$ase will $e called Application in Notes environment%

'reating the (ocal %eplica

We s!ould alwa#s use t!e local replica o" #our mail data$ase to access and process our emails( and not directl# on t!e server cop#%

T!e local replica will provide "aster response time "or t!e user( w!ile also !elping to prevent overload on our networks%
1. Highlight the server copy of your mailbox on your workspace. Right-click the mouse and select Replication, and click New Replica.

2.

lease double check information in database, server and file path entry correct before click Ok

!. "or replica settings, select #Encrypt the replica using - Medium Encryption #Create Immediately #Create full text indexing for searching

!.

ress OK.

$. %heck your replicator page to make sure your new local replica has finished replicating before you try to open it.

'hanging Your (otus )otes ID *assword

&1' &2' &!' &$' &0' &1' (n the "ile menu, select )ecurity, and click *ser )ecurity. +n the assword field, enter the current ,otus -otes password, and click (.. %lick the )ecurity /asics tab. %lick %hange assword. +n the assword field, enter the current ,otus -otes password again, and click (.. +n the 2nter -ew assword field, enter the new password, taking care to follow the guidelines for -otes passwords presented in the dialog box. &3' +n the Re-enter -ew assword field, re-enter the new password for verification. &4' %lick %ancel at any time to exit without changing the password. &5' %lick the (. button to change the -otes password. &16' +f the new password fails to meet the re7uired criteria &length for example' a failure warning will be displayed, defining the reason for failure &11' %lick (. to close the warning box &12' +f the new password is not accepted, you must enter another new password twice &1!' +f the password satisfies all rules a message is displayed confirming the change &1$' %lick (. to close the *ser )ecurity dialog box &10' "or full details on password rules go to http899w!.ibm.com9tools9main9notes:pwre7ts

#ail 'apping
T!e siJe o" #our mail "ile is constantl# monitored $# a server in Australia% T!e ma2imum siJe allowed is =00MB% W!en t!e siJe o" #our mail "ile reac!es ,10MB( a warning message will $e sent to #ou and #ou need to do some !ousekeeping or maintenace to prevent it "rom growing to =00MB% &nce t!e siJe reac!es =00MB( #ou will not $e a$le to send out an# mail( $ut new mails addressed to #ou will continue to $e delivered to #our mail$o2% I" #ou take no action and allow t!e siJe to grow $e#ond 'GB( no mail will $e delivered to #ou% A"ter doing maintenance( please c!eck t!at all deleted mails stored in t!e KTras!K "older are purged $e"ore doing compacting o" t!e data$ase%

$rchi+ing Tool
An arc!ive is a cop# o" a Notes data$ase #ou can create on #our la$topAs !arddisk to store mails no longer in use% Arc!iving "rees up space and improves t!e per"ormance o" #our mail"ile%An arc!ive contains documents and design elements "rom #our original mail"ile%

To use t!e arc!iving tool( click on t!e Action task $ar and select arc!ive%

#y$ttachments Tool
M#Attac!ments is a Notes application t!at will !elp #ou manage attac!ments in #our own mail data$ase( reducing t!e siJe o" t!e data$ase signi"icantl#% It anal#Jes #our mail "ile( and ot!er data$ases i" re>uired( and lists all attac!ed "iles% T!e attac!ed "iles can $e moved( eit!er manuall#( or automaticall# on a sc!edule o" #our c!oosing( to a local repositor# created $# t!e application% W!en attac!ments are moved to t!e repositor#( t!e# are removed "rom t!e original memo( replaced $# a document link pointing to t!e repositor# document w!ere t!e "ile is stored% &nl# one cop# o" duplicate attac!ments is stored( and t!e repositor# document is linked to t!e original memo( or memos( so t!at t!e "ile ma# $e restored i" re>uired% M#Attac!ments Tool can $e installed "rom ISSI here%

Email Ethics
#Leep t!e note s!ort and conciseM t!e siJe s!ould not e2ceed '00L #Avoid im$edding unnecessar# and "anci"ul grap!ics and sound "iles #+o not cop# ot!ers unnecessaril#( onl# cop# t!ose w!o need to know #+o not repl# to all $lindl#M alwa#s c!eck w!o are t!e recipients #W!en repl#ing to t!e recipients o" a mail onl#( use Nrepl# wit!out attac!mentsAM t!e# alread# !ave a cop# o" attac!ment "rom t!e originator% #)!eck t!e accurac# o" Su$Fect% &pen a new mail i" su$Fect matter is di""erent "rom t!e original mail% #+o not classi"# all #our mails as urgentM use KurgentK w!en #ou e2pect t!e recipient to act wit!in t!e ne2t ,. !ours% #Dse KIBM )on"identialK i" t!e mail contents are sensitive and s!ould not $e viewed $# general pu$lic and IBMers w!o do not !ave a need to know

#ass #ailing *olicy

1.All mass mails sent to more t!an 300 Notes I+s and7or Internet I+s wit&in a day re>uire prior approval "rom )ommunications Manager( Oulinda Mega7Singapore7IBM% +epending on t!e nature o" t!e mail( Oulinda ma# !elp to release t!e in"ormation over w= intranet% *lease note t!at sending a mass mail to users in $atc!es is considered sending a single mass mail to all t!e recipients% 2.All mass mailing s!ould $e done a"ter o""ice !ours "rom 8<00 p%m% onwards% W!en sending mass mail( please o$serve t!e "ollowing guidelines<
Do s

1.%heck that our mass mail policy is

adhered to i.e. mail to more tha 066 users must be sent after 1866 p.m. Mail to less than 500 may be sent at any time. 2.2nsure all mailings are on the same platform &i.e. ,otus -otes to ,otus -otes' !.,imit the si;e of your mailings to 16./ and limit the use of graphics. $.*se *R,s or hotlinks to provide additional information to avoid lengthy notes. 0.*se good 2nglish and be clear and concise to avoid further 7uestions &%omms <ept can help to proofread' 1.=est send a copy to yourself to ensure that all document links work 3.)ign your message

Don ts 1.<o not include attachments 2.<o not attach video, sound, image and executable files !.<o not imbed non->?@ &>lobal ?eb @rchitecture' link $.<o not include link to local database which recipient has no authority to access. 0.<o not use scanned images of signatures

http8AAw79 37.i;m.comAtran$formAcio.n$fAmainA;tcioC mmtool$ 9 calendarC

1.<o not mass mail farewell note

'oice
*lease re"er to t!e ta$le $elow "or t!e most cost e""ective wa# to make p!onecalls "or $usiness purposes% It is ever#oneAs dut# to !elp IBM save costs

T!e process to appl# "or an I++ *IN can $e "ound under t!e c!apter on ?Le# IT *rocesses@ $elow

Tieline
Tieline is a "acilit# availa$le on all IBMSG p!one e2tensions( "or calling ot!er IBM locations wit!out t!e need to use I++% T!is e""ectivel# cuts costs and s!ould $e used w!erever possi$le :onl# a small !and"ul o" countries do not #et !ave tieline( eg% India;% Tieline uses EoI* tec!nolog#( t!roug! our intranet( on t!e IBM *ower5 network( and t!e >ualit# is as good as an# I++% To access( "irst dial N8'A( "ollowed $# t!e =6digit tieline countr# code and t!en t!e e2tension% To "ind out w!at is t!e =6digit tieline countr# code o" t!e place #ou are tr#ing to call to( please go to !ttp<77w=6 0=%i$m%com7tools7it7ittools%ns"7main7itassistPEoicePServicesP&""iceP*! onePIntPNQPTielines

I''
I)) is t!e International )alling )ard and t!e process to appl# can $e "ound under t!e c!apter on ?Le# IT *rocesses@ $elow%

DT#ail
+irect Talk Mail is our uni"ied voicemail s#stem t!at is integrated wit! our telep!on# s#stem% Bou can access it via 8.'46=044 or 2=044% It can receive messages "rom callers w!en #ou are not around to answer #our calls or w!en #ou are $us# on t!e p!one% Bou can also use t!is "acilit# to access t!e tieline( to "orward #our p!onecalls "rom #our e2tension to #our mo$ile or !ome p!one num$ers( or to tailor #our telep!one greetings( among ot!ers% Bou can also make I++ calls via +TMail( $ut t!is re>uires a *IN num$er( w!ic! #ou need to appl# "or% :See ?Le# IT *rocesses@ $elow "or t!is%; T!e +TMail Quick Dser Guide <

%esetting Your ,oicemail *assword

Dsers can reset t!eir own voicemail password t!roug! t!e automated password reset utilit# <6 &2' &5'
9nsure #our Bluepages is updated wit! t!e correct ($&one)Tie Line:T7-< 5'562222; and 9mail AddressM w!ere K2222K $eing #our . 6digit e2tension num$er% &nce #ou !ave veri"ied #our Bluepages details( dial your e2tension num$er and press *+ w!en t!e p!one is picked up $# Message )entre and #ou !ear t!e recorded message( K*lease !old "or a "ew moments w!ile we connect #ouK% W!en prompted( enter #our , -di%it e.tension num$er "ollowed $# /0 Bou will $e asked to enter #our e"ployee serial nu"ber "ollowed $# /% Message )entre will t!en read #our Notes address and ask "or #our con"irmation% *ress ' 6 to con"irm #our Notes address *ress , 6 i" t!e Notes address read to #ou is not #ours *ress = 6 to !ave t!e Notes address read again Message )entre will unlock and reset t!e password a"ter #our con"irmation% Hang up t!e p!one and c!eck #our Notes in$o2 "or con"irmation and t!e new password "rom K'oice 1esponse user20

&7' &4'
:3; :8; :1; :4; :5;

&23'

'all Forwarding
:'; :,; :=; )all t!e voicemail e2tn =04478.'4 =044 and ke# in #our password Select option 3 "or )all Handling and &utgoing Mail Select option , "or )all Forwarding Select option , to set t!e call "orwarding num$er% Le# in C4C "irst "ollow $# H*7!ome num$er% :92ample < #$345678,9+:;#o"e34+::,69<8;% To delete t!e call "orwarding press =% T!en select option ' to con"irm t!e call "orwarding( t!en #ou ma# !angup t!e p!one%

&4'
:3;

Unified #essaging Software ,oice%ite!

/at!er t!an to use +TMail( i" #ou pre"er to "ind out w!at calls #ou !ave missed or to pick up an# p!onemail messages via t!e we$ instead( t!en Dni"ied Messaging so"tware is #our ke#% Wit! t!is( #ou Fust need a laptop and run t!e uni"ied messaging% A list o" callers( voice messages( etc% will $e presented on t!e screen% T!en #ou can take action on t!ese( as #ou would using t!e p!one% +ownload t!e Eoice/ite so"tware at http8AAw79 2.i;m.comAdownloadA$tandard$oftwareAwinA6rc542:aenA6rc542:aen.html< Deo/ameE*$iaF534acific DeoU+LEap.html @S/ameE"indow$ F53G4 @SU+LEapwxpall.html

$rintin%
To "ind out more a$out printing and t!e nearest printers on various "loors and locations at IBM premises in Singapore and around t!e world( visit t!e Glo$al *rint We$Site :G*WS; at http8AAw79 7.i;m.comAtool$AprintAindex.html

Meetin% Tools
$udio 'onferencing
We !ave a audio con"erencing server w!ic! #ou can use to attend or !ost telecon"erences wit! "ellow IBMers and customers wordwide% T!is con"erencing server !as no toll6"ree access% In IBM( telecon"erence is o"ten called meeting or telecon"% To attend a meeting( simpl# dial 8.'46.0.. and c!oose option '% To sc!edule a meeting( simpl# logon to t!is we$site wit! #our intranet id and password <6 http8AAmeetingplace.$g.i;m.comA Bou can also sc!edule a meeting via 8.'46.0.. :option ,;% However( t!is entails appl#ing "or a special Meeting*lace *ro"ile num$er wit! Tels#s% I" #ou re>uire t!is met!od o" sc!eduling( t!en su$mit t!e "orm $elow wit! #our managerAs written approval to Tels#s :Administration Telep!one7Singapore7IBM;
Mee ting Place Con er encing Servic e !e gistration
: ::: ::: ::: ::: ::: ::: :: ::: ::: ::: ::: ::: :::: ::: ::: ::: ::: ::: ::: ::: ::: :::: : ::: ::: ::: ::: :
Meeti n g! l a ce co n fer en ci ng wi l l " e ch ar g ed to y o ur d ep t at #$%& %'( mi nu te( sea t& + nit ait ed by Re 7uest ed / y Re 7uest <a t e = elephone - o + nt er n at 2-mai l <e part men t %o de Bus t if icat ion Re mark s8 )t at us eg8 xx xxxxxx xxxAsg. i bm. com

Re 7uest er

@pprover &R eport i ng Cgr'

A "ter completi n g t !e "orm ( ple ase "orward #o ur r e>u est to t!e 2Appr o = er > 1epo rt in% M%r2 user ID an d en sure t!e said m ana g e r will " ollow up wi t ! an app r ov al n o te t o ?tels# sHsg% i $m%com @

"or =e lsys to "ollow *p

Ceet ing l ace + nt ernet *se r + < C eet ing la ce rof il e Ceet ing l ace + nt ernet assw ord -o. C eet ing la ce a ssword

D DDDDD DDD DDD DDD DDD DDD DDD DDD DD DDD DDD DD

4l ea $e note tha t %el $!$ wi l l onl! fo llo w up onc e we rec ei6 e t he a ppro6al from ! ou r +e portin g )a na g e r. 4ro c e $$ t ime e $tima t ed i $ 7 wor#in g da !$.

&ur audio con"erencing "acilities do not provide toll6"ree lines "or customers to participate% I" #ou need toll6"ree lines "or inviting customers to #our meeting( please use t!e *remier )on"erencing as descri$ed $elow%

*remier 'onferencing
*remier )on"erencing is a =rd6part# service provider w!ic! provides audio con"erencing "acilities to IBM% *remier )on"erencing is onl# used w!en t!ere is a need to o""er toll6"ree lines to customers% Meetings

involving IBMers onl# s!ould use our internal audio con"erencing "acilities% To $ook a *remier )on"erence( please send a note to Administration Telep!one7Singapore7IBM%

We- 'onference
In addition to #our audio con"erence( i" #ou need to make a presentation or give a demonstration( #ou can use t!e we$ con"erencing tool at http8AAw7.i;m.comAe9meeting$Awe;conference$A% A we$ con"erence gives #ou a KvisualK c!annel t!roug! w!ic! to communicate to #our colleagues as #ou present over an audio con"erence call% We$ con"erences can also $e used to assist in sales presentations( education sessions( $rainstorming and t!e co6aut!oring o" documents%

Instant #essaging
T!e instant messaging tool we use in IBM is called IBM -otus Sametime )onnect% T!e tool can $e downloaded "rom ISSI we;$ite%

Teamroom *lus
Team/oom *lus is a "ull "unction Notes data$ase "or IBM teams% A power"ul colla$oration tool( T/ *lus is more t!an a data repositor#( users !ave t!e a$ilit# to !ave t!readed discussions( manage proFects( post and track action items( and keep a team calendar% Because Team/oom *lus is as#nc!ronous( teams can work an#time( an#place% To create a teamroom plus( please log in to t!is data$ase /ote$8AAd57d;l02Ad;omatic.n$f.

Need IT #elp?
T!ere are several resources #ou can turn to w!en #ou need to get some !elp to resolve IT pro$lem%

IT &elp 'entral formerly known as I"# Standard Solution Finder ISSF!!

Dsing t!e IT Help )entral application at http8AAd35ntcl35.i;m.comAhome.a$p( #ou can >uickl# "ind answers to #our tec!nical >uestions :including advice on use o" -otus Notes( etc%; and resolve pro$lems wit!out !aving to call Help +esk% However( i" #ou need to contact t!e Help +esk( #ou can also do so t!roug! t!is site% Dsing IT Help )entral( #ou can< Find a solution to #our IT pro$lem &pen a pro$lem ticket Eiew t!e pro$lem ticket status )!eck s#stem status *rovide "eed$ack

&elpdesk
I" #ou need IT !elp or would like to report a IT6related pro$lem( please call our )S) :)ustomer Service )entre or !elpdesk; at e2tension 5,00 :or 8.'465,00;% I" deskside support is needed( a deskside agent will $e dispatc!ed to assist #ou% &ur )S) is located in Mala#sia( providing !elpdesk support to IBM users in all AS9AN countries% For non6urgent pro$lem( #ou ma# c!oose to send a note to AS9AN )S)7Mala#sia7IBM%
Operation In)country Malaysia Days *ime *ime )ingapore Conday - "riday 4am - 1pm 4am - 1pm Extended Hours: Conday - "riday 1pm - 16pm 1pm - 16pm )aturday 4am - 1pm 4am - 1pm D -ote8 1. @ll %ountries not operating on )aturday, )unday and ublic Holidays. 2. @ll after hour calls get routed to E%lose for the <ayE announcement. !. <eskside support hours are only from Condays to "riday, 4am to 0pm. Country

@ey IT $rocesses
Workstation %efresh . Upgrade
6 )orporate guidelines state t!at all mac!ines !ave a li"espan o" . #ears( so #our mac!ine is onl# eligi$le "or a re"res! a"ter t!e .t! #ear% Bou can c!eck on t!e age o" #our mac!ine $# going to e6 AMT :http$8AAw7937.i;m.comAtool$Aa$$et$AeamtAprotectAindex.H$p; to retrieve t!e capitaliJation date o" #our mac!ine% However( i" #our mac!ine $reaks down o"ten even a"ter several attempts to repair it :$# calling !elpdesk on 25,00 "or servicing assistance;( or i" its speci"ications can no longer support #our work re>uirements7needs( t!en #ou can send a re>uest to t!e workstations asset manager( )arol Fung Fung So!7Singapore7IBM( via email wit! cop# to #our immediate manager and e2plain t!e reasons w!# #ou need a re"res! sooner% I" t!e workstations asset manager approves #our re>uest to re"res!( t!en s!e will send #ou an invitation wit! detailed instructions via email to su$mit to an online s#stem called ?/e>uestNow @% T!e re>uest will $e automaticall# c!annelled $# t!e s#stem to #our immediate manager "or approval( "ollowed $# #our "unctional planner :i" applica$le; and "inall# t!e workstations asset manager% +epending on t!e circumstances( #ou can also opt to Fust upgrade parts o" #our mac!ine( rat!er t!an a total mac!ine re"res!( suc! as c!anging or adding t!e /AM or !arddisk% For options like t!ese( please procure via a department Bond :!ttps<77w=%i$m%com7procurement7$u#ondemand7common7enDS 7inde2%!tml;% Bou can contact t!e -enovo &ptions Brand Manager( Len )H Luan7Singapore7-enovo7I+( "or in"ormation on compati$le part num$ers and prices%

%e/uest for an $T.T )etwork 'lient $ccount #TS id!

Normall#( t!is will automaticall# $e applied "or #ou $# #our manager w!en !e "ills in t!e IBM H/ on$oarding "orm( w!ic! is sent to AS9AN )S) to process% T!e MTS id and password will $e sent to t!e manager( as #our Notes id mig!t not $e read# on +a# '% I" #our manager !as omitted to do t!is( t!en #ou can appl# "or t!e MTS id as "ollows <6
:R; &pen data$ase $elow to register a new MTS I+ <6 +B Name < Asean I+7I* Management Tool :Server < +,=LLB0, S Filename < IGATIGAPI*Address%ns" ; :';

&5' &7' &4' &5' &6'

A"ter opening t!e data$ase kindl# "ollow $elow steps <6 )lick on Singapore :on le"t !and side; )lick on MTS I+ :*ersonal7*roFect; :on le"t !and side; )lick on New /e>uest $utton :on top; A new windows will appear t!en #ou need to "ill up t!e "orm "or /e>uestorAs +etails and /e>uest +etails% )lick on Su$mit /e>uest a"ter completing t!e "orm%

T!is re>uest will $e automaticall# routed to #our manager "or approval and upon approval it will take appro2imatel# ,6= working da#s "or t!is re>uest to $e "ull# completed%

%e/uest for a "lack-erry $ccount

Black$err# is a service "or users w!o alread# own a Black$err# device% To re>uest "or a Black$err# account( please send a note to *eter Boon *in Qua!7Singapore7IBM wit! t!e "ollowing in"ormation <
Group Serial U Internet I+ Notes I+ Black$err # +evice Model Black$err # VVVV Service *rovider SingTel or Star!u$ or M'

92ecutive nnnnnn or /e"erenc e or Sel"6 "unded

xxxxxxxxI$g.i;m.com 222222222227Singapore7IB
M

92ecutive group are emplo#ees wit! Band '0 I a$ove% All Black$err# e2penses are reim$ursa$le e2cept t!e Black$err# device% )ost to procure a Black$err# device is not reim$ursa$le% /e"erence group are emplo#ees w!o need to use Black$err# service to demonstrate wireless tec!nolog#% Black$err# e2penses are partiall# reim$ursa$le% )ost to procure a Black$err# device is not reim$ursa$le% Sel"6"unded group% All Black$err# e2penses are not reim$ursa$le% Dsers in /e"erence Group and Sel"6"unded group re>uire approval "rom t!eir immediate managers% In addition( users in /e"erence Group also re>uire approval "rom #our $usiness unit A-G :AS9AN -eader Group; mem$er% *lease c!eck wit! #our immediate manager w!o is #our A-G mem$er%

%e/uest for a DT#ail account

Normall#( t!e issuance o" p!one e2tension and voicemail will automaticall# $e applied "or #ou $# #our manager w!en !e "ills in t!e IBM H/ on$oarding "orm( w!ic! is sent to Tels#s to process% I" not( send t!e "ollowing in"ormation wit! #our managerAs approval to Tels#s at Administration Telep!one7Singapore7IBM <6
Dser name< /eporting IBM Manager< /eporting IBM Manager Approval :Eia 9mail;< +epartment c!arge code< -ocation7Workstation:i" an#;< +uration :ddmm## to ddmm##;<

%e/uest for an IDD *I) )um-er

Fill up t!e "orm attac!ed and get approval( "irst "rom #our reporting manager( t!en "rom t!e )!ie" Financial &""icer :)F&;( T!iam Huat )!ew7Singapore7IBM( $e"ore emailing it to Tels#s :Administration Telep!one7Singapore7IBM; "or action% *lease allow = 6 3 working da#s "or Tels#s to process and repl# accordingl#%
)i nga pore te , td

!hon e IDD !assword +pplication ,orm

A ut horis ati on Form for Pass word t o Make Overs eas C al ls
R e/uest o r N ame 8 R e/uest or0 s Emplo y ee #erial N o & Ma nager N ame R e/uest D at eD ept C harge C ode. it hdraw al D at eD epart me n t N ame, OR O,,IC I+ 1 2# E O N 13 !a sswo rd N oIssu e d D at eN ot es ID Ex t N o-

7ust if i ca ti o nx x x + unde r st an d that the pass w or d is s tr ic tly for m y us e o nly and t h at all calls m a de b y m e wi ll be c ap tur ed a nd c ha r ged to my de par tm e nt . + am als o aw ar e that all calls mad e by me a re s t r ic tly m e ant for +/ C b us ine ss re l ated p ur p oses only. + w ill infor m the +< < pas sw o r d adminis tr ator o f any c han g e in de par tm e nt cha r ge c od e w he n ne c ess ar y.

::::: :::: ::::: :::::: :::::: :: R e7 ues tor Fs )i g na t ur e G < ate + c onfir m ed that the r e 7uest or n amed a bove is au t hor is ed to us e t h e p ass w or d to make over se a s calls , an d th at th es e c alls w i ll be ve r ified b y m e t hr ough t h e monthly +< < * s age R ep or t. @ll s uch c a lls w ill be char ged ou t t o m y de p a r tment. + ppro6ed " y-

::::: :::: ::::: :::::: :::::: ::: Can ager Fs )ign at ur e G < ate C oncurred "y C oun t ry C hi e f , i na nc ia l O f f icer-

44444 4444 44444 444444 444444 4444 444444 444444 44 #i ngapore C ,O s N ame5 #i gna t ure an d Da te

Plea se fi ll- i n the f o r m and o bt a i n th e a ppr o v al s i g nator y f r om y our mana ger a nd Spo r e C FO and s u bmit it t o L y dia W o ng @I ! C P " I ! P la #e $ " Le v el % &' tn ( $)*+ ,

%e/uest for an I'' 'ard International 'alling 'ard!

*lease "ill up t!e "orm $elow and "a2 to Singtel at 8,== 5'4' or 81== 33=1( along wit! a cop# o" #our N/I) or 9mplo#ment *ass :$ot! sides;%
)ing=el +%% @pplication for +/C &+ndividual'.pdf

%e/uest to %aise the #ailfile Si0e 'apping (imit

All users are given a mail$o2 wit! a siJe o" =00MB% To re>uest "or !ig!er mail "ile capping limit( please compose a note wit! t!e "ollowing in"ormation and su$mit #our re>uest to #our immediatel# manager "or approval and "orward t!e approval to Mail"ile 92emption7Australia7)ontr7IBM "or processing% 1.)ompose an email( addressing t!e memo to KMailfile
A.e"ption;Australia;Contr;IBMBIBMACK 2.Su$Fect "ield s!ould $e KIncrease DYour Notes IDE to DNew cappin% le=elEK !.Bod# o" email to contain t!e "ollowing in"ormation< #)urrent capping level< '00 MB #)apping level re>uired< ,00 MB #Are #ou a managerV Bes7No #Name o" manager PPPPPPPPPPPPP #Have #ou $een arc!iving #our mailsV Bes7No #How o"ten !ave #ou $een arc!ivingV PPPPPPPPPPPPP #SiJe o" #our arc!ive mailV 222 MB #Are #ou using t!e )!*ttachment$ toolV Bes7No #Business Ousti"ication<

As we !ave limited server disk space capacit#( re>uests to raise mail "ile capping ma# not alwa#s $e processed% IT +epartment will evaluate eac! case( c!eck server disk space availa$ilit# and approve accordingl# on a "ortnig!tl# $asis% For urgent cases( please contact IBM )ustomer Service )entre :Helpdesk at 8.'465,00;%

I"portant Notes IDs

Helpdesk< AS9AN )S)7Mala#sia7IBM Securit# )ontrol )entre< Securit#7Singapore7IBM )loning )entre< )ustomer Solution )enter WAM7Singapore7)ontr7IBM )B* )ollection +esk< *) )oordinator7Singapore7)ontr7IBM

I"portant IBM

ebsites

*lease $ookmark t!e "ollowing IBM we$sites< Bluepa%es3 !ttp<77w=%i$m%com7Fct0=00,wt7$luepages7inde2%wss Bond3 !ttps<77w=%i$m%com7procurement7$u#ondemand7common7enDS7inde2%!tml e-AMT3 http$8AAw7937.i;m.comAtool$Aa$$et$AeamtAprotectAindex.H$p Collaboration Central3 !ttp<77w=%i$m%com7colla$oration7advisor7 IBM $ortal< http8AAw7.i;m.comAw7odwA$pgAindexCdefault.html ISSI (IBM Standard Software Installer)3 !ttp<77w=6
'%i$m%com7download7standardso"tware7inde2%!tml

IT #elp Central (for"erly ISSF)3 http8AAd35ntcl35.i;m.comAhome.a$p IT Tools3 http8AAw7937.i;m.comAtool$AitAittool$.n$fAmainA$iteCmap $assword 1eset3&ttps3 !ttp<77w=%i$m%com7password Sin%apore #u"an 1esource *ortal< http8AAw79 3,.i;m.comAhrAapA$gAtoppage$Aen9u$Atoppage.html 'irus Cert 3 !ttp<77w=60=%i$m%com7virus7 'oice Conferencin%< http8AAmeetingplace.$g.i;m.comA 'oice1ite3 http8AAw79 2.i;m.comAdownloadA$tandard$oftwareAwinA6rc542:aenA6rc542:aen.html< Deo/ameE*$iaF534acific DeoU+LEap.html @S/ameE"indow$ F53G4 @SU+LEapwxpall.html eb Conferencin%< http8AAw7.i;m.comAe9meeting$Awe;conference$A Some use"ul e6learning we$sites< w8 Learnin%BIBM A.plorer3 http$8AAw7.i;m.comAlearningAlatiAhome.w$$

w8 Learnin% Tec&nolo%ies3 http8AAlt.;e.i;m.comA$er6ice$Awe;lecture$Adl6ADate.w$$< handlerELogin actionEindex cu$tomerEi;mintra offeringE$!$ fla$hE!e$ w8 Media Library3 !ttps<77w=%we$a!ead%i$m%com7mediali$rar#7inde2%Fsp w8 Learnin% Tec&nolo%ies3 http8AAlt.;e.i;m.comA$er6ice$Awe;lecture$Adl6ADate.w$$< handlerELogin actionEindex cu$tomerEi;mintra offeringE$!$ fla$hE!e$ w 8 IBM Gfferin% Infor"ation3 http8AAw7932.i;m.comA$ale$A$$iAindex.w$$

I"portant IBM Notes Databases

'acation Syste" < ServerW+,=+B-5'( FilenameWsPdirTsgleave%ns" 1oo" 1eser=ation< ServerW+,=LLB0,( FilenameWiPdirTsgrmresrv%ns" IBM Sin%apore For"s< SHTel3 ServerW+,=+B-5'( FilenameWsPdirTsgsetrk%ns" Create DB-G&-Matic Database< ServerW+,=+B-5'( FilenameWd$omatic%ns"

Appendi.
'ommon IT $cronyms in $lpha-etical 1rder!
Bluepa%es3 IBMAs worldwide director# o" emplo#eeAs contact and ot!er details Bond3 Bu# &n +emand CSC3 )ustomer Service )entre :Helpdesk; C,AB3 )lient "or e6Business D78M<67<;6763 T!e names o" t!e -otus Notes mail servers( #our mail$o2 will reside in one o" t!em% Database-G-"atic3 A Notes data$ase t!at is used "or appl#ing "or new teamrooms or data$ases

DTMail3 IBMAs voicemail s#stem :8.'46=044 or 2=044; e-AMT3 e6Asset Management Tool AD3 9nterprise +irector# HNA3 Glo$al Notes Arc!itecture H'I3 Glo$al Eoice In"rastructure H A3 Glo$al We$ Arc!itecture ICA3 Inter6)ompan# Agreement ICC3 International )alling )ard IHA3 IBM Glo$al Account :currentl# known as GTS G Glo$al Tec!nolog# Services; ISAM3 IBM Standard Asset Manager ISSF3 IBM Standard Solutions Finder :now called NIT Help )entralA; ISSI3 IBM Standard So"tware Installer ITCS3 In"ormation Tec!nolog# )orporate Standards Meetin%$lace3 IBMAs audio con"erencing s#stem MTS3 Managed Tunnel Service NAB3 Name and Address Book GD 3 &n +emand Workplace GDF3 &pen +ocument Format Sa"eti"e3 &nline Instant Messaging7)!at S#stem SHTAL3 Singapore Telep!one :telep!one director# "or IBM Singapore; S&ortna"e3 Bour IBM intranet7internet I+( w!ic! is also t!e s!ort "orm o" #our -otus Notes I+% 9g% )arol Fung Fung So!7Singapore7IBM is t!e longname( w!ile $ohffcI$g.i;m.com is t!e s!ortname% TA$3 Tec!nolog# Adoption *rogram Telsys3 Telep!one Administrator :Administration Telep!one7Singapore7IBM; Tieline3 Facilit# to call ot!er IBM locations wit!out use o" I++( using EoI* tec!nolog# :N8'AX=6digit countr# codeXe2tension; 'oI$ 3 Eoice over Internet *rotocol AM3 Workstation Asset Management DC 3 Workstations +istri$ution )entre :cloning centre( at Tec!view; ACM3 We$sp!ere 9ver#place )onnection Manager :anot!er dialer similar to ATIT Network )lient( e2cept t!at it supports $road$and connection onl# i%e% #ou must alread# !ave a connection to t!e Internet provided $# a service provider suc! as Star!u$( Singtel( M'( etc% However, please note that this service will be discontinued in ! "F !##$%; ST3 Workstation Securit# Tool 83 IBMAs intranet