Republic of the Philippines Department of Education

PUBLIC TECHNICAL !"CATI"NAL HI#H $CH""L$

Competenc% Based Learnin& 'aterial

Third (ear

Module #5

Dia&nosin& and Troubleshootin& Computer $%stems

Unit of Competency:

Dia&nose and Troubleshoot Computer $%stems

Qualification

Computer Hard)are $er*icin& II

TABLE "+ C"NTENT$

Page How to Use this Module.....................................................................................i ............................................................................................................................. ............................................................................................................................. ............................................................................................................................. ............................................................................................................................. ............................................................................................. 1 Int oduction.......................................................................................................ii !echnical !e ms...............................................................................................iii "ea ning #utcome 1........................................................................................1 Info mation $heet 1.1........................................................................................% #pe ation $heet 1.1 ..........................................................................................& Info mation $heet 1.'............................................................................( $elf Chec) 1.1.................................................................................................1* "ea ning #utcome '........................................................................................11 Info mation $heet '.1......................................................................................1' Info mation $heet '.'.........................................................................15 #pe ation $heet '.1.........................................................................................1( "ea ning #utcome %........................................................................................1+ Info mation $heet %.1..................................................................................... 1, $elf Chec) %.1.....................................................................................'% Info mation $heet %.'......................................................................................'#pe ational $heet %.1......................................................................................%' "ea ning #utcome -........................................................................................%% Info mation $heet -.1......................................................................................%-

#pe ational $heet -.1......................................................................................%, Info mation $heet -.'......................................................................................-1 #pe ational $heet -.'......................................................................................-$elf Chec) -.1.................................................................................................-5 .nswe /eys...................................................................................................-& .c)nowledgement

AC,N"-LED#E'ENT
Copy ight Department of Education .//0 0i st Pu1lished 2U34 '**+ !his module was 1ased on the Competency56ased Cu iculum7Conte8tual "ea ning Mat i8 9C6C5C"M: and finali;ed on the Inst uctional Modules 0inali;ation <e=elopment >o )shop conducted at the <e=elopment .cademy of the Philippines? !agaytay City? on May &5 1*? '**+. !his lea ning inst ument was de=eloped 1y the following pe sonnel: Technolo&% Teachers1 'r2 3emuel 3a% E2 (bane4 <on .le@and o Aoces $ . $cience !echnology 'r2 3oselito H2 5apanta Bene al Ma iano .l=a e; !echnical High $chool 'rs2 'irasol +2 Dasi& $an Ped o Aelocation Cente 3ational High $chool 's2 E*el%n U2 Escario <on .le@and o Aoces $ . $cience !echnology 's2 Cherl%n +2 de Luna .ssem1lywoman 0elicita B. 6e na dino Memo ial ! ade $chool Conte6tual Teacher1 'rs2 'a2 3osefina Bueno Luna 4. Aod iue; Cocational High $chool Encoder1 'rs2 'arites L2 Tele)i7 'ila&ros P2 A&uihap <eped Nelson L2 Cleri&o !his wo ) was p oduced with funding p o=ided 1y the <epa tment of 4ducation.

H"- T" U$E THI$ '"DULE

>elcome to the Module Computer Hardware Servicing NC II2 !his module contains t aining mate ials and acti=ities fo you to complete. !he unit of competency Diagnose and Troubleshoot Computer Systems contains )nowledge? s)ills and attitudes eDui ed fo a Computer Hardware Servicing NC II cou se. Eou a e eDui ed to go th ough a se ies of lea ning acti=ities in o de to complete each of the lea ning outcomes of the module. In each lea ning outcome the e a e Info mation $heets? 2o1 $heets? #pe ation $heets? and .cti=ity $heets. 0ollow these acti=ities on you own and answe the $elf5Chec) at the end of each lea ning acti=ity. If you ha=e Duestions? donFt hesitate to as) you teache fo assistance. Reco&nition of Prior Learnin& 8RPL9 Eou may al eady ha=e some of the )nowledge and s)ills co=e ed in this module 1ecause you ha=e: o 1een wo )ing fo some time o .l eady ha=e completed t aining in this a ea. If you can demonst ate to you teache that you a e competent in a pa ticula s)ill o s)ills? tal) to himGhe a1out ha=ing them fo mally ecogni;ed so you donFt ha=e to do he same t aining again. If you ha=e a Dualification o Ce tificate of Competency f om p e=ious t ainings show it to you t aine . If the s)ills you acDui ed a e still cu ent and ele=ant to this module? they may 1ecome pa t of the e=idence you can p esent fo AP". If you a e not su e a1out the cu ency of you s)ills? discuss it with you t aine . .fte completing this module as) you teache to assess you competency. Aesult of you assessment will 1e eco ded in you competency p ofile. .ll the lea ning acti=ities a e designed fo you to complete at you own pace. Inside this module you will find the acti=ities fo you to complete followed 1y ele=ant info mation sheets fo each lea ning outcome. 4ach lea ning outcome may ha=e mo e than one lea ning acti=ity. !his module is p epa ed to help you achie=e the eDui ed competency? in diagnosing and t ou1leshooting compute systems. !his will 1e the sou ce of info mation that will ena1le you to acDui e the )nowledge and s)ills independently at you own pace o with minimum supe =ision o help f om you teache .

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Module 5. <iagnosing and ! ou1leshooting of compute systems

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P og amG Cou se: Computer Hard)are $er*icin& NC II Unit of Competency: Dia&nose and Troubleshoot Computer $%stem Module: Dia&nosin& and Troubleshootin& of Computer $%stem
INTR"DUCTI"N1 !his module contains info mation and suggested lea ning acti=ities on Compute Ha dwa e $e =icing 3CII. Completion of this module will help you 1ette unde stand the succeeding module on configu ing and maintaining compute systems. !his module consists of : lea ning outcomes. 4ach lea ning outcome contains lea ning acti=ities suppo ted 1y inst uction sheets. 6efo e you pe fo m the inst uctions ead the info mation sheets and answe the self5chec) and acti=ities p o=ided to as ce tain to you self and you teache that you ha=e acDui ed the )nowledge necessa y to pe fo m the s)ill po tion of the pa ticula lea ning outcome. Upon completion of this module? epo t to you teache fo assessment to chec) you achie=ement of )nowledge and s)ills eDui ement of this module. If you pass the assessment? you will 1e gi=en a ce tificate of completion.

$U''AR( "+ LEARNIN# "UTC"'E$1

Upon completion of the module you should 1e a1le to: "#1. 0o mulate plans and p epa e fo diagnostic p ocedu e fo compute "#'. <iagnose faults and othe defects of compute systems "#%. Aeplace and p o=ide emedies fo defecti=e compute pa ts "#-. !est un system and netwo )s A$$E$'ENT CRITERIA Aefe to assessment c ite ia o lea ning outcomes # of this module. 1. Plans and p oceedings confo m to the @o1 eDui ements a e fo mulated. '. #H$ policies a e ca ied out along with the @o1 eDui ements %. Coo dination with the teache conce n and client is ta)en into conside ation 1efo e any implementation is ca ied out. -. AeDui ed mate ials fo the @o1 a e o1tained and =alidated against the eDui ements of the tas). 5. .pp op iate tools eDuipment and testing de=ices a e eDuested 1efo e the p ope ope ation and safety. &. Compute system netwo ) defects a e confi med against @o1 eDui ements. (. $tanda d p ocedu es fo fault and p o1lems5diagnosing a e done acco ding to eDui ements.
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systems

+. 4me gency p ocedu es a e put unde cont ol acco dance with the esta1lished p ocedu es. ,. .ccidental e=ents o conditions a e esponded acco ding to the esta1lished standa d ope ating p ocedu es. 1*. .pp op iate pe sonal p otecti=e eDuipment is used. 11. 3ecessa y co ections and imp o=ements o ad@ustments a e e8ecuted with the app o=al of the client and the teache in cha ge. 1'. <isca ding o eplacement of defecti=e components Gpa ts a1iding with en=i onmental laws and egulations is ca ied out. 1%. .ccidental e=ents o conditions a e esponded to acco ding to the esta1lished standa ds and p ocedu es. 1-. #H$ standa ds a e conside ed in the choice of eDuipment. 15. !est un the compute system is e8ecuted fo ensu ing safe ope ation. 1&. .ccidental e=ents o conditions a e esponded to acco ding to esta1lished standa ds and p ocedu es. 1(. .n accomplishment epo t is su1mitted to teache s conce ned in compliance with the su1@ect eDui ements.

TECHNICAL TER'$
0use 7 P otecti=e de=ice against powe su ges 0i mwa e5 is a com1ination of ha dwa e and softwa e? it is a p og am integ ated on a chip. <ef ag5 p ocess of eo gani;ing and ew iting files. 0o m facto 5 a standa d si;e and shape of compute su1system
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People wa e 5 the pe sons using the compute in the goal of finding solutions to a 1ette and imp o=ed daily life. !hese can ange f om the 1asic wo d5p ocessing to the mo e ad=anced system p og amming. Ha dwa e 5 the physical and tangi1le component of elect onic data p ocessing. !hese a e the monito s? )ey1oa d? mouse? all inputGoutput de=ices? as well as inte nal memo y system. $oftwa e 5 the intangi1le element composed of p og ams that inst uct compute s what to do. 4lect icity 5 a fo m of ene gy comp ising ce tain cha ge pa ticles? such as elect ons and p otons. Powe 5 is the ate in which elect ic ene gy is fed o ta)en f om a de=ice measu ed in watts.

Coltage 5 is the te m used to designate elect ic p essu e that e8ists 1etween two points. PP4 5 Pe sonal P otecti=e 4Duipment 6##! 5 is the p ocess of tu ning on the compute unit. CM#$ 5 Complementa y Metal #8ide $emi5conducto 6I#$ 5 6asic InputG#utput $ystem <#$ 5 <is) #pe ating $ystem A#M 5 Aead #nly Memo y P#$! 5 Powe #n $elf !est <$" 7 <igital $u1sc i1e "ine U!P ca1le 7 Unshielded !wisted Pai ca1le UP$ 7 Uninte upti1le Powe $upply CB. 7 Cideo B aphic .dapte U$6 7 Uni=e sal $e ial 6us CPU 7 Cent al P ocessing Unit #H$ 7 #ccupational Health and $afety "C< 7 "iDuid C ystal <isplay CA! 7 Cathode Aay !u1e A.M 7 Aandom .ccess Memo y <IMM 7 <ou1le In5line Memo y Module IG# 7 InputG#utput

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P og am cou se Unit of Competency Module L"2; Title

: Computer Hard)are $er*icin& NCII : Dia&nose and Troubleshoot Computer $%stem : Dia&nosin& and Troubleshootin& of Computer $%stem 1 +ormulate Plans and Prepare for Dia&nostic Procedure for Computer Troubleshootin&

Assessment Criteria1 1. Plans and p oceedings that confo m to the @o1 eDui ements a e fo mulated. '. #H$ policies a e ca ied out along with the @o1 eDui ements %. Coo dination with the teache conce ned and client is ta)en into conside ation 1efo e any implementation is ca ied out. -. AeDui ed mate ials fo the @o1 a e o1tained and =alidated against the eDui ements of the tas). 5. .pp op iate tools eDuipment and testing de=ices a e eDuested 1efo e the p ope ope ation and safety. &. Compute system netwo ) defects a e confi med against @o1 eDui ements. Resources1 E<uipment=+acilities $e =e Compute pe iphe als <es)top compute s Blasses Mas) Blo=es .nti5static w ist st ap U$6 0lash d i=e
Tools > Instruments $upplies > 'aterials

Multi5teste <iagnostic softwa e .pp op iate softwa e .sso ted plie s .sso ted sc ew d i=e s $olde ing gun .llen )ey

Connecto s? A2-5 .dapto s 6us wi es and ca1les .pp op iate softwa e Compute sto age media

References1 1. Mc"aughlin? Ao1e t? $asse ?$usan? Aalston?Ma y.0i8 Eou #wn PC.Philippine B aphic . ts? Inc !andang $o a $t.Caloocan City '. Me alco 0aoundation. Mic ocompute $e =icing Plus. Pasig City? Philippines. %. "egaspi? Ca los? CaiHa? Ma ) .nthony. #pe ate . Pe sonal Compute . <asma iHas Compute "ea ning Cente .<asma iHas?Ca=ite? Philippines -. 6igelow? $tephen 2. PC !echnicianFs ! ou1leshooting ?McBaw Hill 5. www.helpwithpcs.com &. http:GGen.wi)ipedia.o g (. www.techsoup.o g +. www.howstuffwo )s.com ,. www.mic osoft.comGtechnetGnetwo )

I30#AM.!I#3 $H44! 1.1

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Plan and Preparin& Dia&nostic Procedure

PC Dia&nosin& P o1a1ly the most f ust ating p o1lem compute use s un into a e sta tup p o1lems? whe e you compute wonFt 1oot. 4Dually annoying a e e o messages you constantly un into du ing you compute Fs sta tup p ocess. In this module you will 1e gi=en a few tips on how you can a=oid some of the most common p o1lems that happen ight afte you compute tu ns on.

Troubleshootin& Plan for Personal Computers Ho) to Troubleshoot the Computer? He e you will lea n the 1asic t ou1leshooting methods of you compute . Trial and error1 >hen you find a faulty component in you compute ? chec) it with the othe compute s so that you can ma)e su e whethe the fault is in the component o not. Chec7 cables1 In case of any de=ice failu e? chec) all the ca1les of you compute such as data ca1les? powe ca1le? inte nal ci cuit y ca1les and ma)e su e that all these a e plugged in and wo )ing fine. Hard)are settin&s1 Chec) the ha dwa e settings in the CM#$ and in the de=ice manage of the system and ma)e all the de=ice d i=e s a e up to date and all the ca ds a e plugged in p ope ly. Notice chan&es1 >hen you notice a softwa e o ha dwa e e o in you compute ? dete mine what was changed 1efo e the p o1lem occu ed E*ent *ie)er1 In the e=ent =iewe ? you will find the e o o wa ning messages associated with any faulty ha dwa e o softwa e. 'a7e notes1 ! ou1leshooting is a 1ig lea ning option and we can lea n a lot when we face any )ind of t ou1leshooting in ou compute . Ma)e notes including the e o messages and thei solutions? so that you ha=e a eco d on how a ce tain p o1lem occu ed and how did you sol=e it.

$ample Dia&nostic Plan "ist down all possi1le components to 1e chec)ed 1ased on the symptoms. $%mptoms1 Dead Computer 'onitor
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#ood

Defecti*e

Remed%
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"#1. 0o mulate Plans and P epa e fo <iagnostic P ocedu es of compute systems Module 5. <iagnosing and ! ou1leshooting of compute systems

AC outlet A!R A!R fuse 'onitor Po)er Cable 'onitor $)itch Po)er $uppl%

Common Trouble for Computer Units 1. '. %. -. 5. <ou1le chec) the powe connections. Coltage Aegulato and powe supply could cause powe failu e in the compute unit. Chec) the powe co ds and ca1le connecto s in you compute unit. Unseated ca d. "oose ca ds could cause it to malfunction. <o you ha=e in) o tone s in you p inte I Chec) the in) tone sGca t idges in you p inte s. &. Chec) the 1oot seDuence configu ation in the ad=ance 6I#$ 96asic InputG#utput Unit: setup.

Dia&nosin& Net)or7 Connection !hese a e the things to loo) fo if a PC will not connect to the inte net o netwo ). 0i st chec) the ca1le connecting to the netwo ) ca d into the netwo ) hu1.

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Chec) the 1ac) of the compute to see if the netwo ) ca d light is on Chec) the netwo ) ca1le Chec) the netwo ) HU6

Net)or 7 HUB

Net)o r7 cable

Net)or7 card

"PERATI"N $HEET ;2; Dia&nostic Plan

E<uipment@ Tool@ 'aterials1
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E<uipment Compute unit Tools Multi5teste Philip $c ew d i=e 'aterials 6ond pape Aule PencilG4 ase Dia&nose a Computer Po)er $uppl% C eate a diagnostic plan fo t ou1leshooting a powe supply with the use of the following tools? mate ials and eDuipment. Eou will 1e assessed using the following c ite ia E*aluation1 CRITERIA 1. $eDuence of steps in diagnosing is followed. '. #1se =ance of safety p ecautions. %. .pp op iate tools a e used in diagnosing. -. C eating a diagnostic plan fo t ou1leshooting.

Ratin& '*J '*J %*J %*J 1**J

IN+"R'ATI"N $HEET ;2.

Tools for Testin& Computer $%stem !ools and eDuipment play a =ital ole in t ou1leshootingK it helps the use to dete mine the e o s found in you compute ha dwa e and netwo ). Tools used to test hard)are problems1
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1. $c ew d i=e s5is used to install and emo=e sc ews in you compute unit.

'. Plie s and twee;e s5 is used fo pic)ing small pa ts in you compute unit.

%. $olde ing i on5 is p ima ily used fo connecting te minals in you powe supply and ci cuit 1oa d with the use of a solde ing lead.

-. .nti5static w ist st ap? mat and sp ay5 a e used to eliminate elect ostatic discha ge in you wo ) a ea.

5. "ens cleane 5is used fo cleaning optical media? such as <C<5A#M$ and C<5w ite s.

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&. !he mal paste5is a paste used fo heat dissipation fo you p ocesso .

Net)or7 Troubleshootin& Tools 1. ".3 !este 7 is a de=ice used to test the netwo ) connection..

'. C imping tool5 is a de=ice used to c imp the A2-5 connecto to the U!P ca1le.

$elf Chec7 ;2;

Place %our ans)ers on %our noteboo7: 1. 4nume ate the si8 tools used fo t ou1leshooting.
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a. 1. c. d. e. f. '. 4nume ate the two netwo ) t ou1leshooting tools. a. 1.

P og am cou se Unit of Competency Module L"A.

: Computer Hard)are $er*icin& NCII : Dia&nose and Troubleshoot Computer $%stem : Dia&nosin& and Troubleshoot of Computer $%stem 1 Dia&nose Computer and "ther Defects +aults of Computer $%stems

Assessment Criteria1 1+. $tanda d p ocedu es fo fault and p o1lems5diagnosing a e done acco ding to eDui ements. 1,. 4me gency p ocedu es a e put unde cont ol acco dance with the esta1lished p ocedu es. '*. .ccidental e=ents o conditions a e esponded acco ding to the esta1lished standa d ope ating p ocedu es. '1. .pp op iate pe sonal p otecti=e eDuipment is used. Resources1
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E<uipment=+acilities $e =e Compute pe iphe als <es)top compute s Blasses Mas) Blo=es .nti5static w ist st ap U$6 0lash d i=e References1

Tools > Instruments Multi5teste <iagnostic softwa e .pp op iate softwa e .sso ted plie s .sso ted sc ew d i=e s $olde ing gun .llen )ey

$upplies > 'aterials Connecto s? A2-5 .dapto s 6us wi es and ca1les .pp op iate softwa e Compute sto age media

1. Mc"aughlin?Ao1e t? $asse ?$usan? Aalston?Ma y.0i8 Eou #wn PC.Philippine B aphic . ts? Inc !andang $o a $t.Caloocan City '. Me alco 0aoundation. Mic ocompute $e =icing Plus. Pasig City? Philippines. %. "egaspi?Ca los? CaiHa? Ma ) .nthony. #pe ate . Pe sonal Compute . <asma iHas Compute "ea ning Cente .<asma iHas?Ca=ite? Philippines -. 6igelow?$tephen 2. PC !echnicianFs ! ou1leshooting ?McBaw Hill 5. www.helpwithpcs.com &. http:GGen.wi)ipedia.o g (. www.techsoup.o g +. www.howstuffwo )s.com ,. www.mic osoft.comGtechnetGnetwo )

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IN+"R'ATI"N $HEET .2;

Personal Protecti*e E<uipment Personal Protecti*e E<uipment includes1 1. '. %. -. $afety P ecautions P e=enti=e Maintenance P otecti=e <e=ices .ccident Aepo ts

$afet% precautions P ope p epa ation is the )ey to a successful 1uilt. 6efo e you 1egin? ma)e su e that you ha=e the tool you will need? and secu e a clea well5lit wo )place. Bathe all the components youFll 1e using and unpac) them at the same time. 0ind a d y? well5=entilated place to do you wo )? you should choose an a ea without ca pets? 1ecause it tends to c eate static elect icity. .lways )eep in mind that pe sonal p otection is one of the t aits of a good technician. Pre*enti*e 'aintenance Maintenance is )eeping something in wo )ing o de . It includes epai ? testing? ad@usting? and eplacing pa ts of a compute o a pe iphe al. T%pes of Pre*enti*e 'aintenance Acti*e Passi*e

Acti*e 7 this is ca ied out 1efo e p o1lems de=elop in a compute unit. Passi*e 7 this is ca ied afte p o1lems ha=e de=eloped in the compute unit. Personal Protecti*e De*ices 1. .nti5$tatic <e=ices '. Powe $u ge P otecto <e=ices

Anti $tatic de*ices !hese a e the de=ices used to p otect compute units f om elect o static discha ge.

.nti5static > ist $t ap

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.nti5static Mat

.nti5static 6ag

Po)er $ur&e Protector De*ices .n appliance designed to p otect elect ical de=ices f om =oltage spi)es. . su ge p otecto attempts to egulate the =oltage supplied to an elect ic de=ice 1y eithe 1loc)ing o 1y sho ting to g ound =oltages a1o=e a safe th eshold.

.utomatic Coltage Aegulato s 9.CA:

Uninte upti1le Powe $upply 9UP$:

Accident reports 0o ms used to gi=e specific details with ega ds to the accidents happed in the la1o ato y du ing e8pe iments.
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.ccident epo ts contain the following details: 3ame of the pe son in@u ed <ate and time of the accident !ype of in@u y 0i st aid gi=en .ction ta)en to p e=ent fu the accidents

Accident report sample form 0o m 3o: Accident Report +orm Am. 3o: 3ame: !ype of In@u y Cause of In@u y E G$ec: Aemedy <ate:

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Techni<ues for Dia&nosin& Computer $%stem Techni<ues for dia&nosin& computer s%stem 1. Compute <iagnosis '. Aules In <iagnosing Compute $ystem %. 0acto s Causing Compute 0ailu es and <efects -. P o1lem Isolation 5. Component Isolation Computer Dia&nosis $ometimes when the p o1lem with a system is not totally appa ent and the p o1lem may 1e inte mittent? using a 1asic common diagnostic p ocedu e may help dete mine what is w ong. !his p ocedu e has a num1e of steps that? if followed each time? can 1e of help. Rules in Dia&nosin& Computer $%stem ;2 ,no) the facts 4ducate oneself on all aspects and ope ation of compute pa ts. Continuous lea ning on compute technology. .2 Use %our common sense B2 +ocus on +ield Replaceable Units Identify the diffe ent types of 0AU that can 1e used fo eplacement o su1assem1ly. :2 Proper assembl% and disassembl% Factors Causing Computer Failures and Defects ;2 .2 B2 :2 C2 D2 People)are +irm)are $oft)are Hard)are $tatic8E$D9 Electricit%

People)are Unt ained pe sonnel would p o1a1ly damage p og ams in PC. +irm)are P og ams o softwa e 1u nt in chips may 1e co upted. $oft)are Co upted ope ating systems would cause the system to fail. Hard)are <efecti=e ha dwa e components would lead to compute malfunction.
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Ha dwa e conflicts and =i uses can hinde you compute s pe fo mance.

E$D 8Electro $tatic Dischar&e: 4lect o static discha ge can easily damage sensiti=e components in you compute . Electricit% Incoming supply f om .C outlet must 1e egulated? powe su ges can damage compute units. Problem Isolation P o1lem isolation is a detecti=e wo ) in which you need to dete mine what is out of the o dina y 1y ma)ing detailed o1se =ation of what is not wo )ing no mally and eco d any info mation as you p oceed. !he info mation you will 1e a1le to gathe will help diagnose you compute . Eou need to o1se =e wisely. "oo) fo any a1no malities in the unit? any change in smell o fo eign smell? listen to all the sounds? and e o codes. Component Isolation !his section will aid in dete mining components in you system which a e failing. 0i st? most systems ha=e % ma@o componentsK monito ? system unit? and p inte s. $ome ha=e multiple e8te nal de=ices. !o t ou1leshoot? you need to isolate ma@o components which a e failing to ope ate. +i&ure ;2 Computer s%stem connections

"PERATI"N $HEET .2;

+ault% Connection of Computer Peripherals E<uipment@ Tools@ and 'aterials1 $ystem unit?
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Monito ? /ey1oa d Mouse P inte Powe plugs .CA . Common Connection Errors Bi=en with the diffe ent eDuipments? diagnose and identify common connection e o s messages and symptoms in compute system.

Eou will 1e assessed using the following c ite ia E*aluation1 CRITERIA 1. $eDuence of steps in diagnosing is followed. '. #1se =ance of safety p ecautions. %. $tanda d p ocedu es in diagnosing a e pe fo med.

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P og am cou se Unit of Competency Module L"2B Title Assessment Criteria1

: Computer Hard)are $er*icin& NCII : Dia&nose and Troubleshoot Computer $%stem : Dia&nosin& and Troubleshoot of Computer $%stem 1 Replace and pro*ide remedies for defecti*e computer parts

1. 3ecessa y co ections and imp o=ements o ad@ustments a e e8ecuted with the app o=al of the client and the teache in5cha ge. '. <isca ding o eplacement of defecti=e componentsGpats a1iding with en=i onmental laws and egulations is ca ied out. %. .ccidental e=ents o conditions a e esponded to acco ding to the esta1lished standa ds and p ocedu es. -. #H$ standa ds a e conside ed in the choice of the eDuipment. Resources1 E<uipment=+acilities $e =e Compute pe iphe als <es)top compute s Blasses Mas) Blo=es .nti5static w ist st ap U$6 0lash d i=e

Tools > Instruments Multi5teste <iagnostic softwa e .pp op iate softwa e .sso ted plie s .sso ted sc ew d i=e s $olde ing gun .llen )ey

$upplies > 'aterials Connecto s? A2-5 .dapto s 6us wi es and ca1les .pp op iate softwa e Compute sto age media

Reference1 1. Mc"aughlin?Ao1e t? $asse ?$usan? Aalston?Ma y.0i8 Eou #wn PC.Philippine B aphic . ts? Inc !andang $o a $t.Caloocan City '. Me alco 0aoundation. Mic ocompute $e =icing Plus. Pasig City? Philippines. %. "egaspi?Ca los? CaiHa? Ma ) .nthony. #pe ate . Pe sonal Compute . <asma iHas Compute "ea ning Cente .<asma iHas?Ca=ite? Philippines -. 6igelow?$tephen 2. PC !echnicianFs ! ou1leshooting ?McBaw Hill 5. www.helpwithpcs.com &. http:GGen.wi)ipedia.o g (. www.techsoup.o g +. www.howstuffwo )s.com ,. www.mic osoft.comGtechnetGnetwo )

IN+"R'ATI"N $HEET B2;

Proper Replacement of Components or Parts
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Computer Parts Replacement Aeplacing compute pa ts and pe iphe als you need to conside the following facto s: 1. Compati1ility of the component o pa t '. Conside the component specification %. Components fo m facto Compatibilit% of the Component >hen eplacing compute pa ts you should chec) if it is compati1le with you unit. <ou1le chec) on you compute manual if the component you a e eplacing is compati1le o not with the unit 1ecause this may lead to system c ash. Component $pecification !his focuses on the specification of the component. Chec) if the =oltage ating? cu ent ating? memo y si;e and f eDuency matches you compute unit. +orm factor !he componentsF manufactu e should 1e conside ed. Chec) if the unit you a e t ying to epai o upg ade is gene ic o 1 anded units. 6 anded units ha=e thei own set of components compati1le only to thei units? while genetic types can 1e used only to gene ic type of units. List of Components Commonl% Replaced in a Computer $%stem 'emor%5 is technically any fo m of elect onic sto ageK it is used most often to identify fast? tempo a y fo ms of sto age. It is commonly called A.M 9Aandom .ccess Memo y:.

!ideo Cards5 is also efe ed to as a &raphics accelerator? is an item of pe sonal compute ha dwa e whose function is to gene ate and output images to a display.

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Net)or7 Interface Card 7 is also )nown as ".3 ca d. . PC inte face to netwo ) ca1ling. It is a piece of compute ha dwa e designed to allow compute s to communicate o=e a compute netwo )

Hard dis7 dri*e 7 is a fi8ed compute sto age medium

'otherboard 7 is also )nown as the main1oa d. It contains ci cuits that pe fo m =a ious functions.

Processor 7 is also )nown as CPU o the Cent al P ocessing unit

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#eneral $afet% Tips and Reminders #1se =e good house)eeping in the a ea of the machines du ing and afte maintenance. Place emo=ed co=e s and othe pa ts in a safe place? away f om all pe sonnel? while you a e se =icing the machine. Dress for the 3ob /eep you tool case away f om wal) a eas so that othe people will not t ip o=e it. <o not wea loose clothing that can 1e t apped in the mo=ing pa ts of a machine. 4nsu e that you slee=es a e fastened o olled up a1o=e you el1ows. If you hai is long? use hai net o hai cap. Inse t the ends of you nec)tie o sca f inside clothing o fasten it with a nonconducti=e clip? app o8imately % inches f om the end. <o not wea @ewel y? chains? metal5f ame eyeglasses? o metal fastene s fo you clothing. Remember1 Metal o1@ects a e good conducto s .fte se =ice? einstall all safety shields? gua ds? la1els? and g ound wi es. Aeplace any safety de=ice that is wo n out o defecti=e. 0inally? einstall all co=e s co ectly 1efo e etu ning the unit to the custome s. Electrical safet% 4lect ic cu ent f om powe ? telephone? and communication ca1les can 1e ha;a dous. !o a=oid pe sonal in@u y o eDuipment damage? disconnect the attached powe co ds? telecommunications systems? netwo )s and modems 1efo e you open the se =e Gwo )station co=e s? unless inst ucted othe wise in the installation and configu ation p ocedu e. Precautions <isconnect all powe 1efo e: Pe fo ming a mechanical inspection >o )ing nea powe supplies Aemo=ing o installing main units 6efo e sta ting wo ) on the machine? unplug the powe co d.
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 Never assume that powe has 1een disconnected f om a ci cuit. 0i st? check that it has 1een powe ed5off. .lways loo) ca efully fo possi1le ha;a ds in you wo ) Moist floo s 3on5g ounded powe e8tension ca1les Powe su ges. If an elect ical accident occu s: Use caution $witch off powe $end anothe pe son to get medical aid $afet% Inspection #uide 1. !hese steps will help you to identify potentially unsafe conditions on these p oducts: Chec) e8te io co=e s fo damage 9loose? 1 o)en? o sha p edges: Powe 5off compute . <isconnect the powe co d. !he powe co d should 1e the app op iate type. Insulation on the powe co d must not 1e f ayed o wo n out. Aemo=e the co=e . Chec) fo any o1=ious alte ation. Use good @udgment as to the safety of any alte ations. Chec) fo wo n out? f ayed o pinched ca1les. Chec) that the powe 5supply co=e fastene s 9sc ews o i=ets: ha=e not 1een emo=ed o tampe ed with.

$elf Chec7 B2;

Place %our ans)er on %our noteboo7 1 .Bi=e the functions of each component. 1. '. %. -. 5. Memo y Cideo ca d 3IC Mothe 1oa d H<<

'. 0acto s to conside when eplacing a component. 1. '. %.

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IN+"R'ATI"N $HEET B2.

AdEustments@ 'odifications and Up&radin&

Up&radin& (our Computer Components !o upg ade means to change some pa ts with faste and 1ette pe fo ming ones. !hese pa ts may e=en cost less and mo e powe ful. Commonl% Up&raded Computer Parts: 'onitors5 monito s. eplaced old CA! monito s to new "C<

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"ptical dri*es5 old cd5 om d i=es a e commonly eplaced with <C<5A#M and <C< w ite s.

Hard Dri*es5 small capacity ha d d i=es a e eplaced with faste and high capacity ha d d i=es.

,e%boards and mouse5 )ey1oa ds and mouse a e commonly eplaced with optical mouse and wi eless )ey1oa ds.

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RA' 9Aandom .ccess Memo y:5 upg ading the compute Fs memo y o A.M the pe fo mance of the compute

speeds up

!ideo cards5 upg ade compute Fs g aphics ca d to imp o=e the compute s pe fo mance in te ms of g aphics and games.

Processors5 eplacing the possesso s inc eases the data p ocessing speed.

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'odem5 installing a modem ena1les you compute to connect to the inte net.

Ho) to $peed up the Computer 1. <ef agmente utility: .utomatically analy;es the empty dis) space on the ha d dis) and def ag all scatte ed files.

'. $hutdown Unnecessa y p og ams: Close all unwanted p og ams at the >indows sta tup and this will automatically inc ease the windows loading time and speed of the compute will also 1e inc eased.

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Close the unnecessar% pro&rams

%.Inc eased memo y: inc easing the memo y in the system will esult to e8ceptional speed of you compute .

-. <is) Cleanup: Eou can delete unwanted p og ams and files f om you compute and this will 1e helpful in inc easing the speed.

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5. 4mpty Aecycle 6in: <elete all the files and folde s f om the ecycle 1in and you will get the space of C d i=e fo eusa1ility.

'emor% Up&rade
!o ma)e you compute faste you can upg ade its memo y? he e a e the steps in upg ading you compute s memo y 1. Aemo=e the memo y modules f om the slot.

'. In +i& ;2. the notches we ha=e ma )ed as A a e used fo the e@ecto clip on the <IMM slot. !he notches we ha=e ma )ed as B a e used to align the memo y module with the <IMM slot )ey C as shown in +i& ;2B2 In +i& ;2B you can see the e@ecto clips 9D:? using you finge ? push these into the down position as shown in +i& ;2B this allows the memo y to 1e inse ted.

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%. 3ow you a e eady to install the module? ensu ing the notches line up with the )eys gently 1ut fi mly push the memo y into the slot until it is seated fully9see +i& ;2:9? the e@ecto clips should ise to the =e tical position as shown in +i& ;2C. -. 3ow you memo y is installed. 6e su e you ha=enLt loosened any ca1les while wo )ing and also ensu e that the memo y module is full% seated and the e@ecto clips a e in the =e tical position.

!ideo card Up&rade Installin& the *ideo card 3e8t ta)e the =ideo ca d 9hold it 1y the edges: and line it up with the slot paying ca eful attention to the alignment notch? when it is aligned co ectly p ess gently 1ut fi mly until the ca d is seated fully and e=enly into the slot 9see fi& ;2B:.

>hen you a e happy that the ca d is fi mly in place? inse t the fi8ing sc ew fi& ;2: and chec) to ma)e su e you ha=enLt loosened anything du ing installation. Aeplace the case co=e and econnect the mains powe .

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>hen you e1oot you machine >indows 9o othe #$: should find the ca d automatically? it may then as) you to inse t the dis)GC< that came with you =ideo ca d? inse t the C< and follow the on5sc een inst uctions to install the =ideo ca d d i=e . Hard Dri*e Up&rade !he fi st thing to do 9afte emo=ing the case co=e s: is to locate the d i=e 1ay whe e the ha d d i=e will go 9see fi& ;2B 1elow:. In ou e8ample in fi& ;2B a1o=e we ha=e a d i=e al eady in the 1ay so you can see mo e clea ly whe e it should 1e situated.

!he ne8t step is to attach the I<4 and powe ca1les. In fig 1.- 1elow you can see a standa d I<4 Ca1le? note the e a e % connections 9notice the diffe ence in distance 1etween the connecto s:? connection . plugs into the mothe 1oa d and then the sla=e and maste connections a e used fo I<4 de=ices such as ha d d i=es? if you a e only installing one d i=e o the new d i=e is to 1e the maste then use the maste connecto ? if the d i=e is to 1e the sla=e then use the sla=e connecto . !he I<4 ca1le will 1e ma )ed down one side with a ed o 1lac) st ip? this denotes Pin 1? match this with the Pin 1 indicato on the 1ac) of the ha d d i=e. !he powe ca1le you will find in you case attached to you powe supply? you can see an e8ample 1elow in fig 1.5

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"PERATI"N $HEET B2;

Hard)are Up&rade Tool@ 'aterials@ and E<uipment Tools Philip $c ew <e i=e .nti5static w ist st ap .nti5static mat E<uipment 3etwo ) Ca d Net)or7 Card Up&rade Bi=en the tools and mate ials? upg ade you compute 1y installing a netwo ) ca d. Eou will 1e assessed using the following c ite ia E*aluation1 CRITERIA 1. #1se =ance of safety p ecautions '. .pp op iate tools a e used in upg ading %. 3ecessa y imp o=ement and ad@ustment a e done in te ms up upg ading. .

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P og am cou se Unit of Competency Module L"2: Title Assessment Criteria1

: Computer Hard)are $er*icin& NCII : Dia&nose and Troubleshoot Computer $%stem : Dia&nosin& and Troubleshootin& of Computer $%stem 1 Test run the computer s%stem

1. !est5 un of the compute system is e8ecuted fo ensu ing safe ope ation. '. .ccidental e=ents o conditions a e esponded to esta1lishe standa ds and p ocedu es. %. .n accomplishment epo t is su1mitted to teache s conce ned in compliance with the su1@ect eDui ements. Resources1 E<uipment=+acilities $e =e Compute pe iphe als <es)top compute s Blasses Mas) Blo=es .nti5static w ist st ap U$6 0lash d i=e
Tools > Instruments $upplies > 'aterials

Multi5teste <iagnostic softwa e .pp op iate softwa e .sso ted plie s .sso ted sc ew d i=e s $olde ing gun

Connecto s? A2-5 .dapto s 6us wi es and ca1les .pp op iate softwa e Compute sto age media Ca1le tie

Reference1 1. Mc"aughlin?Ao1e t? $asse ?$usan? Aalston?Ma y.0i8 Eou #wn PC.Philippine B aphic . ts? Inc !andang $o a $t.Caloocan City '. Me alco 0aoundation. Mic ocompute $e =icing Plus. Pasig City? Philippines. %. "egaspi?Ca los? CaiHa? Ma ) .nthony. #pe ate . Pe sonal Compute . <asma iHas Compute "ea ning Cente .<asma iHas?Ca=ite? Philippines -. 6igelow?$tephen 2. PC !echnicianFs ! ou1leshooting ?McBaw Hill 5. www.helpwithpcs.com &. http:GGen.wi)ipedia.o g (. www.techsoup.o g +. www.howstuffwo )s.com ,. www.mic osoft.comGtechnetGnetwo )

IN+"R'ATI"N $HEET :2;

Testin& Computer $%stem Three 'aEor Components of Computer $%stem1 Ha dwa e $oftwa e
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0i mwa e

Test (our Hard)are Chec)ing you compute ha dwa e and its pe iphe als 1. Computer 'onitor and its peripherals Monito and inte face ca1les Cideo ca d Monito powe ca1le

Interface cables

!ideo cards

'onitor po)er cable

'. ,e%board and 'ouse /ey1oa d connecto Mouse Connecto

,e%board connecter

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'ouse connector

%. I=" port and de*ices Connection 1etween the IG# po t and the pe iphe al de=ice . faulty ca1le 1etween the IG# po t and the pe iphe al de=ice . faulty pe iphe al de=ice Inco ect settings in the $ystem $etup p og am Inco ect settings in the systemLs configu ation files 0aulty IG# po t logic on the system 1oa d

$erial ports I=" circuit board

Parallell ports

-. Po)er suppl% Powe co d 0use

Po)er cord

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+use Po)er suppl%

Po)er plu&

Testin& (our $oft)are Chec) the diffe ent softwa e installed in the compute . 1. #pe ating system Aun li=e updates fo you ope ating systems to get the latest patches and p otection fo you #$. Aun egist y scanne s to chec) the #$ egist y configu ation

'. .pplication $oftwa e Chec) fo li=e updates

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%. .nti5=i us softwa e Aun anti5=i us p og am Chec) fo =i us signatu e updates Chec) fo spywa e updates

Test (our +irm)are 0i mwa e5 a com1ination of ha dwa e and softwa e integ ated on a chip. How do you test you fi mwa eI 48ample: Chec) fo the co ect configu ation on you fi mwa e? you can accomplish this 1y configu ing the 6I#$ in the compute
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$ample Accomplishment Report +orm !as) to 1e accomplished Ha dwa e component testing $tatus >o )ing p ope ly 3ot wo )ing p ope ly

$oftwa e testing >o )ing p ope ly

$tatus 3ot wo )ing p ope ly

"PERATI"N $HEET :2;

Testin& a Computer Unit E<uipment@ Tools@ and 'aterials1 Tools Multi5teste $c ew d i=e
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E<uipment Compute unit Monito /ey1oa d and mouse Powe ca1les 'aterials 6ond pape Aule and Pencil Hard)are Testin& and Documentation !est the following compute pe iphe als and eDuipment with the use of the tools p o=ide . <ocument you testing with the use of an accomplishment fo m.

.ssigned !as) Ha dwa e component testing Compute monito

Condition >o )ing p ope ly 3ot wo )ing p ope ly

Powe supply /ey1oa d Mouse

Eou will 1e assessed using the following c ite ia E*aluation1 CRITERIA 1. $eDuence of steps in testing is followed. '. #1se =ance of safety p ecautions. %. .pp op iate tools a e used in testing. -. C eating a accomplishment epo t.

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IN+"R'ATI"N $HEET :2.

Enumeratin& unpredicted e*ents Error Beep codes >hen a PC is fi st switched on o eset it pe fo ms a special diagnostic test called a P#$! 9Powe 5#n $elf !est:? to chec) all of the components in the PC the P#$! p og am sends out a signal to each de=ice initiali;ing each de=iceLs 1uilt5in self test p ocedu e. The P"$T test is a t)o sta&e process1

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1. 0i st it will chec) all of the 1asic components including among othe things the system cloc)? the p ocesso ? A.M? the )ey1oa d cont olle and the Cideo '. .fte the =ideo has 1een tested the 6I#$ will then indicate any e o s encounte ed 1y displaying eithe a nume ic code o a te8t message on the sc een. >hen a de=ice fails the fi st pa t of the P#$!? the 6I#$ will send a se ies of 1eeps f om the PCLs spea)e 9inte nal: to info m the PC use that the e is a p o1lem? these 1eeps a e coded allowing the use to diagnose the t ou1lesome component. >hen the P#$! has 1een completed successfully the PC will ma)e a sho t 1eep to let the use )now e=e ything is as it should 1e. Three maEor brands of BI"$ chip 1. .>.A< 6I#$ '. Phoeni8 6I#$ %. .MI 6I#$ 4ach type of 6I#$ chip has it own e o code A'I BI"$ ERR"R BEEP C"DE$ Indicato 4 o message 1 6eep Memo y ef esh failu e Memo y pa ity e o ' 6eeps Memo y eadGw ite e o % 6eeps Mothe 1oa d time not functioning -6eeps P ocesso e o 56eeps & 6eeps P ocesso e8ception inte upt ( 6eeps <isplay memo y eadGw ite failu e + 6eeps A#M chec)sum e o , 6eeps 1* 6eeps 11 6eeps
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$olutions Chec) memo y Chec) memo y Chec) memo y Aeplace mothe 1oa d Aeplace p ocesso Aeplace mothe 1oa d Aeplace p ocesso Aeplace =ideo ca d Aeplace 6I#$ chipGMothe 1oa d Aeplace 6I#$ chipGMothe 1oa d Aeplace cache memo y

Bate .'*G)ey1oa d cont olle failu e

CM#$ shutdown eadGw ite e o 6ad cache memo y

Phoeni6 BI"$ ERR"R BEEP C"DE$ Phoeni8 6I#$ 1eep codes a e a se ies of 1eeps sepa ated 1y a pause? fo e8ample: beep 555 beep beep 555 beep 555 beep beep would 1e ; . ; . Indicato 1515-51 15'5'5% 15%5151 15%515% 15%5-51 15%5-5% A.M failu e data 1its of high memo y 1us Chec) memo y 15-5151 A#M copy ight notice !est fo une8pected inte upt '515'5% '5'5%51 Chec) A#M /ey1oa d cont olle test A.M failu e A.M failu e data 1its of low memo y 1us Chec) )ey1oa d cont olle Chec) memo y Chec) memo y 4 o message Cache e o 6I#$ A#M Chec)sum <A.M test ate Chec) <A.M $olutions Chec) cache memo y Chec) 6I#$ A#M

A-ARD BI"$ ERR"R BEEP C"DE$ Indicato #ne long 1eep and two sho t 1eeps !wo sho t 1eeps 4 o message Cideo e o 3on5fatal e o $olutions Aeplace =ideo ca d Aeset A.M? Chec) othe components.

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"PERATI"N $HEET :2. Error codes

E<uipment@ Tools@ and 'aterials1 Tools $c ew d i=e s .nti5static w ist st ap E<uipment Compute unit

'emor% Error Codes

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Bi=en the tools and eDuipment? identify the memo y e o code 1y emo=ing the module in the compute unit Eou will 1e assessed using the following c ite ia E*aluation1 CRITERIA 1. #1se =ance of safety p ecautions. '. .pp op iate tools a e used in testing. %. Identifying the e o code.

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$elf Chec7 :2;

Place %our ans)ers on %our noteboo7: .nswe the following Duestions 1. >hat does the ac onym P#$! stand fo I '. !h ee types of 6I#$ chipI 4nume ate the th ee common 1 ands of 6ios ChipI %. Identify the following e o codes: 15'5'5% 15%5-51 '515'5% 1515-51 15%5151

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"#-.!est5 un compute system Module 5. <iagnosing and ! ou1leshooting of compute systems

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<ate: Ce sions

"#-.!est5 un compute system Module 5. <iagnosing and ! ou1leshooting of compute systems

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Ans)er ,e% ;2;

1. !ools fo t ou1le shooting. $c ew d i=e s Plie s and twee;e s $olde ing i on .nti5static w ist st ap "ens cleane !he mal paste '. !ools fo netwo ) t ou1leshooting: ".3 teste C imping tool

Ans)er 7e% B2;

1. 4nume ate the commonly upg aded compute pa ts Monito #ptical d i=es Ha d d i=e /ey1oa d and Mouse '. 4nume ate the & steps to speed up you compute . <ef agmente utility $hutdown Unnecessa y p og ams Inc ease Memo y <is) Cleanup 4mpty Aecycle 6in

Ans)er 7e% :2;

1. P#$!5 Powe #n $elf !est
'. 6I#$ 1 a. 1. c. ands .MI .>.A< Phoeni8

%. Identify the e o code: 15'5'5%M 6I#$ A#M chec)sum 15%5-51MA.M 0ailu e '515'5%MA#M copy ight notice 1515-51MCache e o 15%5151M<A.M f esh ate
<ate: Ce sions Module 5. <iagnosing and ! ou1leshooting of compute systems Page -&

<ate: Ce sions

Module 5. <iagnosing and ! ou1leshooting of compute systems

Page -(