FINAL EXAMINATIONS Emmanuel L.

Nolasco MPA 624 Human Resource Management in PA Masters in Public Administration March 30, 2014

1. Having the course outline as reference, identify and discuss the competencies that human resource development staff should develop. Human resource development plays an important role in any formal organization; it is the practical aspect of administration. In public administration, commitment to public service must be at the forefront of any HRM office and its staff. Based on the knowledge I gain on our discussion on HRM in public administration, these are the competencies that should be develop: a. Knowledge on the organizations dynamics and its direct relationship to personnel. The government exist primarily to serve the Filipino citizens, different offices are created to meet the needs of the Filipinos, any employee such as a HRM officer and staff should put in mind that the governments existence lays on the reality in providing quality and efficient delivery of services. My knowledge on HRM is narrow and simplistic, actually I viewed them as a recruitment machinery but after this semester fully understand the dynamic functions of human resource management office, and the primary competency on my opinion is knowledge on the functionality, importance and dynamics of the office. Many offices/departments in the government exist but the services and importance of their existence is not fully realized.

b. Change Management Skills A change agent may be a leader of a division, a full time organisational development professional or a middle manager charged with the responsibility of bringing about a change in his/her area. A change agent may perform many roles, depending on the type of change he/she is tasked with. These include the desired future ideal state, dreams, goals and values of the key stakeholders within the organisation, organisation's future strategy or the organisation's values. The role of a change agent is to bring about change in his/her area. Change agents are involved in helping a team implement new organizational systems to achieve a higher degree of output. The result expected of a change agent is to enable people to do more and find a better perspective on life. Change in any organization is vital and permanent; everything changes, so a HRM staff should be adaptive to the changing environment of governance and its relationship to its personnel which plays a significant role in delivering service to the people.

c. Good Communicator and Leadership by Example Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to othersand what others try to communicate to usgets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, you can better connect with your spouse, kids, friends, and coworkers. In the information age, we have to send, receive, and process huge numbers of messages every day. But effective communication is about more than just exchanging information; it's also about understanding the emotion behind the information. Effective communication can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person youre communicating with. While effective communication is a learned skill, it is more effective when its spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech thats delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become. Communications, and countless others where the individual was also placed before the good of others and the good of the organization. When employees and the organization come second, there is nothing good on the horizon. The real lesson is that veterans can make a decisive, immediate, and lasting impact on their workplaces when they use Leadership by Example. This can be done whether a person is an executive, manager, or a fellow worker. Leadership by Example is a key component that makes individuals and organizations into teams. Additionally, Leadership by Example is a great way to lead both up and lead down because it sets a great example for other business executives and other employees that may never have had a military experience. We all remember a time when we were standing watch or pulling security when a senior leader came by to take a part of our shift so we could get some coffee, a dry pair of socks, or just get out of the rain for a few minutes. Just a small example of how a person should act, can inspire everyone in an organization to greater efforts. employee engagement, and employee morale: Leadership by Example is not an e-mail. Leadership by Example involves getting up, going to, seeing, doing, talking, and improving. Leadership by Example sets a positive standard of behaviour and sets an example for others to follow how to improve the organization. The purpose of the business organization is to solve an underlying customer need in way that customers value and in a manner that is superior to the

competition. Apple produces, displays, and designs superior consumer electronic items focused on a rich & connected multimedia experience. Apple knows that quality, customer service, design, and rich content are their marketplace keys to success. As you Lead by Example, ensure that your actions reinforce, support, and develop the reasons that customers use your companys products and services. The time that you arrive and depart sets the example for everyone else. How do you consistently treat employees that have sick kids, doctors appointments, or have to leave for a school event? These daily interruptions seem like small items, but employers that are flexible, understanding, and have very high expectations for business quality and standards are the reasons that employees stay or leave organizations. What you do and when you do, it is watched as a positive or negative sign for all. Walking around and briefly talking to employees and fellow employees about what they are working on, any problems encountered, and what they need to have to be successful is a great, quick way to learn and demonstrate that you care. Taking too much of peoples time and failing to follow up on responses will peg you as a possible micromanager and insincere. When you are walking around, spot coaching in 10-15 minute segments is a great way to develop employees, train a skill set, and identify training needs of both individuals and your group. Again, follow up training resources and plans are essential to establish yourself as a sincere leader. Another great way to lead is to identify specific business projects, reports, or customer interactions that one employee has done that sets a positive example for the entire group. A specific compliment helps other employees and management see a creative and new way to solve a problem. Leadership by Example is also being open to others ideas how to improve and change the organization. Leading means an open, positive attitude to change and helping guide others how to make, implement, and enforce positive change that makes the organization better. Open, frequent, and honest communication is vital to success. Open communication is telling employees the Who, What, When, Why, Where, and How of the organizations plans, operations, and problems. This communication is vital to ensure that everyone understands the importance of what they are doing as well as their vital importance to the organizations success. Maintaining a professional appearance, ongoing professional development, a healthy lifestyle, and exercise are vital to show that you are prepared for present and future challenges. Leaders and Employees seek to understand and learn from mistakes. The After Action Review and Debrief process used across all services is a simple and vital quality tool to make sure an organization understands what happened, captures lessons, and implements changes to ensure a subsequent business event is a success. Failure and learning is not a problem. 2. Articulate on the basic principle that public office is a public trust. It looks like most of our elected and/or appointed public officials/government employees are unmindful of, or completely ignore the underlying principle of public service enshrined in our Constitution which says that a public office is a public trust. Even the present P-Noy administration which started out with a very promising slogan recognizing the people as his boss (kayo ang boss ko), seems to be complying with this principle more in words than in deeds. It is really sad to note that our President has been reporting to his boss, something different from what is actually happening or being done by his administration especially in connection with the terrible disasters hitting the central Visayan provinces. The people are indeed quite disappointed with his stance and have started to lose trust and confidence in him. This fact is

confirmed by the recent poll surveys showing that his trust ratings have significantly gone down. In other countries, such developments are enough to trigger some resignations. Resignations likewise immediately follow when government officials have been implicated in irregularities eroding the peoples trust and confidence in them even if they believe that such loss of trust and confidence are groundless. They do not stubbornly cling to their positions like leeches and wait until the charges against them are proven in a very tedious court process which may become moot and academic because of long delay or where they may even be cleared because of technicalities. On the other hand, most of our locally or nationally elected public officials also consider the public positions they occupy as personal possessions and major sources of wealth and power that should be kept within the family and handed down from generation to generation. Undoubtedly, we are the only democratic country where political dynasties exist and continue to grow despite the constitutional provision banning them. Apparently the ban does not work because our Congress that is called upon to enact the enabling law to make it effective is likewise under the control of political dynasties. While a bill has already been submitted by the Lower House committee for approval of the entire body, its leaders still doubt that it will be passed precisely because the political dynasties therein will block its enactment into law. Indeed, being in the government service under our present system is one way of making a lot of money and getting rich quick. Hence so many people are aspiring and spending lots of money just to be elected or gain appointments to public offices. Our present political system has really enabled the culture of corruption to thrive especially because of the wide latitude of discretionary powers given to our officials from the President down to the Barangay Captain particularly in the disbursements of huge public funds and in granting favours or closing deals, not to mention the multi-layered bureaucratic red tape now in places.

3. Based on your experience, identify and discuss your recommendation as intervention on the following: a. recruitment and selection As a young instructor in PUP, I find the selection and recruitment process of the university stressful, comparing it with my experience in Adamson University, the long process of application up to the final interview interrupts my classes. Redundancy in some process, since academic positions requires proper interview with the immediate director, then to the VP for Academic Affairs and then to the Executive Vice President, it takes a whole semester before I finally finished the process. I find this process quite bureaucratic, all the way to PUPMaragondon I need to travel three hours just for a interview and I waited for 3 hours straight for a five minute interview. In AdU, after my interview with the HR officer and with the chairperson the process ends there and I started to teach but in PUP, my first semester goes with accomplishing requirements and waiting for interview after interview. Well, comparing PUP from a private university might be wrong but I really find the recruitment and selection process redundant and time consuming, the

PUP administration must create a mechanism in which faculty member are selected in based on a simple process and mechanism to avoid interference in class. I also believed that PUPs branches and extension should be given autonomy on recruitment and selection process to save time, resources and lead to a more effective pool of faculty.

b. performance appraisal As faculty member, our performance is measured through student evaluation after the semester. In PUP-Sta. Mesa, evaluation is online through the Student Information System, students are required to rate us in different areas of teaching. I find this appraisal/evaluation important because as educators, we need to assess whether students are learning or not in our teaching method. But there are gray areas in the process, since evaluation happens after the semester and the ratee are students; there are cases when students evaluate teachers irresponsibly. Also, different subject areas requires different teaching approach and methodology, the evaluation survey form contain general areas that do not pay attention on the dynamics of different courses, subjects and approaches of faculty member. I think the evaluation process in the academic circle should be checked by a process by classroom observation. By this, a faculty member will be evaluated not by the students only but with their immediate chairpersons. Through this process, biases of the students can be rated and the differences in courses, subjects and method can be evaluated too. Lastly, since I am a part time instructor, I think the PUP administration should provide cash incentive for this faculty member who performs excellently and the evaluation must also be used to provide reinforcement such as seminars and workshops in improving teaching strategy and method of faculty member. c. compensation and benefits Since I am working in PUP as a part time and contractual instructor, my compensation is based only on the hours I rendered per unit. On that note, my income per month is based on the number of units I am assigned to teach. Well, PUPs rate in lower compare to other university, given the different teaching environment such as lack of proper facilities and resources. As part time instructor all I can say is that we also need allowances on books, markers and other materials for teaching since we are not considered as employee because of our contract, I wish that we can also received benefits from the administration, benefits that can alleviate or compensate to our daily expenses in teaching. d. personnel discipline As for this matter, I am aware of the code of conduct for teachers especially in PUP but I am not familiar with the process how discipline among faculty members is imposed. As we enjoy academic freedom, I think we should be aware of the limitations of our freedom. Since, faculty members in PUP can also be classified as government employee, the dictum public office is a

public trust must be practiced. The HR office of PUP should put emphasis on the importance of how they check the attendance of regular and part time faculty members, the academic affairs should create a mechanism wherein faculty members should be objective in giving grades to their students. I proposed that class record should be required and clearances after semester to ensure that grades and records are properly recorded. e. wellness program As faculty member who spends a lot of time in the classroom and in offices to read and check papers, wellness in the physical fitness is necessary, As for the PUP administration efforts, the annual and semestral sports activities is a great help but I think facilities are needed to cater the needs of its workforce. Improvement in the medical and dental services is also necessary since PUP;s environment is prone to different health problems.