HANNA GUSTRIN

CUSTOMER SERVICE PROFESSIONAL

1221 West Oak Street, TX 76201 Email: HannaGustrin@my.unt.edu Phone: (214) 300-9382

OBJECTIVE Im an international student seeking a part time job. I am currently attending my sophomore year of college at UNT. Im a very hard worker and I always do my best, both at work and in school. Being that tuition is more expensive for international students, and I am working to put myself through school, I would really appreciate your consideration. Im willing to work very hard to prove that I deserve this position. SUMMARY OF QUALIFICATIONS Extensive experience interacting with people of different backgrounds In-depth knowledge of food and beverage industry Highly skilled in greeting and fulfilling orders of guests Sound knowledge of the point of sales systems and menu abbreviations Excellent communication skills and attention to detail Able to tactfully foster relationships with employees and guests Demonstrated ability to learn new tasks quickly Strong command with speaking, reading and writing English

EDUCATION and CERTIFICATIONS Bachelor of Science, Mechanical Engineering Minor: Business University of North Texas Technical Program, Design and Construction Krrtorps Gymnasium (High School) Pedagogic Sailing Instructor and Camp Leader Course S/Y Ellen Open Water Diver Certificate Alpin Dyk & Sport AB HONORS Member of the Honors College of University of North Texas - since spring 2013 Deans list fall 2012, spring 2013 Presidents list fall 2013 PROFESSIONAL EXPERIENCE Barista Biz Cafe October 2012 May 2013 Denton, Texas Currently Pursuing GPA: 3.64 Denton, TX August 2009 June 2012 Stockholm, Sweden October 2009 April 2010 Stockholm, Sweden March 2011 May 2011 Stockholm, Sweden

Prepared all drink orders, including Starbucks orders as the Biz Cafe proudly brews Starbucks coffee. Operated a cash register and received payment from customers, accurately counted and provided change to customers as required, and followed all customer service and cash handling policies and procedures. Educated and informed customers about the differences among coffee beans, coffee preparation and home brewing methods. Cleaned and stocked customer area. Followed operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift. Closed the coffee shop at the end of shifts.

Waitress Waynes Coffee

May 2013 August 2013 Stockholm, Sweden

Greeted customers and took food orders, provided information about products and looks for opportunity to [upsell] products. Prepared all drink orders. Operated a cash register and received payment from customers, accurately counted and provided change to customers as required, and followed all customer service and cash handling policies and procedures. Educated and informed customers about the differences among coffee beans, coffee preparation and home brewing methods. Cleaned and stocked customer area. Followed operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Closed the coffee shop at the end of shifts Performed inventory Prepared food and drink orders

Camp Leader / Sailing Instructor (Seasonal) Summer 2009 Present S/Y Ellen Stockholm, Sweden Led summer sessions as camp leader Gave instruction to members of camp sessions on sailing techniques and procedures Receptionist Central Gym Handled register and cashbox responsibilities Opened and closed the office Answered and directed all incoming calls Greeted all guests and clients Provided excellent customer service at all times Secretary Medical Clinic Handled register and cashbox responsibilities Answered and directed all incoming calls Greeted all guests and clients Provided excellent customer service at all times Performed various data entry INTERNSHIPS Intern April 2009 Sallys Restaurant Stockholm, Sweden Greeted customers and took food orders, provided information about products and looks for opportunity to [upsell] products. Prepared all drink orders. Operated a cash register and received payment from customers, accurately counted and provided change to customers as required, and followed all customer service and cash handling policies and procedures. Cleaned and stocked customer area. Followed operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. TECHNICAL PROFICIENCIES Microsoft Office Suite Auto-Cad September 2008 July 2012 Stockholm, Sweden

September 2006- June 2009 Stockholm, Sweden

Google Sketchup Adobe Photoshop POS systems

ADDITIONAL INFORMATION Bilingual, Fluent in Swedish (native) and English Swedish Drivers License International Driving Permit

July 2012 Present Valid until August 2013

References Furnished Upon Request