Duties and Qualities of a Butler Butler - a person who extend personalized services to a guest, commonly known as Personal Assistant.

They usually wear business attire designed by establishment as their uniform. Butler - is a servant in a wealthy, large household and servant in an older English term for Domestic worker. A Domestic worker is someone who works with in the employer s household and perform a variety household services for an individual or a family, from providing care for children and elderly dependents to cleaning and household maintenance known as housekeeping. Responsibilities may also include cooking, doing laundry and ironing, food shopping and other household errands. Butler - is usually in a five star hotel or in a big hotel as part of their high and quality service. Most likely to wear business attire or suit designed by establishment as their uniform. Butler Service -is a personalized service given to guests who request for special services to attend his needs. Valet is also used for people performing specific services: Parking Valet- a service employee who parks cars for guests. Car valet- an employee who is paid to clean peoples cars professionally Valet- a professional wrestling term for a person who accompanies a wrestler to the ring- originally a beefy man but now usually a busty woman.

The modern hotel Butler does not wait for the guests to make a request, but generates the guests request through suggestions, comments and a high capacity for implementation. The hotel Butler is the hotels best tool for providing personalized service, offering a unique experience and an unforgettable stay that will make the guests want to return. The basic services offered by a hotel butler are: Laundry and ironing Shoe shine Packing and unpacking of guests luggage In room breakfast and beverages Other personalized services.

When the Butler is taking the tray to the room, the hotel butler must not only offering breakfast or tea. He must also have an amount of information gathered beforehand that makes it possible for him to know the guests in greater depth thus being able to anticipate the guests needs. When the Butler enters the room to collect the laundry, he also carries away with him an interpretation of the guests immediate environment that contributes additional information to the guests profile, enabling possible strategies concerning services that guarantee the guests wellbeing and satisfaction. Butler must have received training on service quality, service strategy creation, preparation of a guests profile, stay satisfaction follow up, management of complaints and so on that allows him to offer a highly personalized service.

Objective of Butler Service Fix yourself, must be presentable (light make-up) 1. Provide most competent, excellent and personalized service. 2. Provide excellent facilities with distinct ambience of a second home. DUTIES OF A BUTLER 1. Maintain systematic personalized service to ensure guests satisfaction. 2. Maintain a high standard of cleanliness. 3. Inventory including mini bar items. 4. Ensure executive lounge. 5. Report any repair needed as promptly. 6. Constant research and adopt method on how to improve services. 7. Develop strong knowledge of the places. 8. Anticipate and intervene in all incidents of members on guests complaints, acts and resolve them efficiently and try to meet guests satisfaction. QUALITIES OF A BUTLER 1. Right attitudes and dedication. 2. Professionalism 3. Commitment 4. Pride of what he does 5. Reliable 6. Service mended 7. Attends to every detail 8. Understands priorities 9. Organized and systematic 10. Know ones place. GROOMING STANDARD OF A BUTLER HAIR - clean neatly combed; no dandruff; ladies hair should be clipped on both sides or breaded. -length of mens hair should go beyond collar and the side hair. -bangs should be avoided UNIFORMS must be comfortably fit; no sagging hemline, properly buttoned, sleeves should never be folded nor rolled. Clean and well pressed; free from neither stains nor wrinkles FACEmen free of beard and moustache, ladies must have light and appropriate make-up that should be retouched from time to time, free from pimples and blemishes.

MOUTH -

free from bad breath; mouth wash to be used to ensure fresh breath, no tooth decay EARS clean and free from visible dirt inside and outside. Ladies should never wear dangling earrings. BODY free from body odor, deodorant to be used daily. Daily showers is a must. FINGERNAILS - clean and free from dirt. Men nails should be short and properly trimmed. Ladies avoid very long fingernails and must always be clean and well-manicured.

SHOES AND SOCKS - should be clean and well-polished, heels in good condition. Lack socks for men and changed daily with fresh one Ladies should wear stockings but must ensure it has no run or damage. PERFUMES not allowed much as the smell contaminate the food. EXCESSIVE JEWELRIES NOT APPROPRIATE HOUSEKEEPING TERMINOLOGY VC- vacant clean VD-vacant dirty OD-occupied dirty OC-occupied clean CHL-chain locks DL-double lock DND-do not disturb PP-privacy please BLO-blocked Parts of vacuum cleaner 1. On and off button 2. Switch 3. Cord button 4. Vacuum hose 5. Vacuum tube 6. Nuzzle 7. Dust bag OOO-out of order ETA-estimated time of arrival VIP-very important person FIT-foreign individual traveller GRP-groups STD-standard DXL-deluxe room SO-slept out NS-no show Parts of floor polisher 1. handle 2. switch 3. tube 4.adjustment knob 5.bumper 6.scrubbing 7.polishing pad

SCRIPT IN ROOM MAKE-UP PROCEDURES Knock the door 3x (wait until 30 sec.). Then enter the room; if theres no response inside Good morning Maam, I am_____________ from housekeeping department. May I make up the room now? Empty the wastebasket/trashcan. -Get an old old newspaper and put/place it to the floor. -Dump the trash to old newspaper. Look for valuable items if theres, wrap it on tissue paper then report it to your supervisors. Fold the newspaper and put it to the canvas trash bag. Wipe and dry the trashcan and return to its proper place. Wash and wipe the drinking glasses. Refill the thermo jug. Replenish soiled linen/ strip the bed. 1. Remove the bedcover. Shake and check for stain, tears, burn marks and lost articles. Fold it properly. 2. Loosen all beddings, start at the foot of the bed. 3. Remove the 3rd sheet/topsheet. Shake and check for stain, tears and burn marks and lost articles. Fold it properly. 4. Remove the blanket. Shake and check for stain, tears and burn marks and lost articles. Fold it properly. 5. Remove the 2nd sheet. Shake and check for stain, tears and burn marks and lost articles. Fold it properly.

6. Remove the pillow and pillow cases. Shake and check for stain, tears and burn marks and lost articles. Fold it properly. 7.Remove the bed pad. Shake and check for stain, tears and burn marks and lost articles. Fold it properly. 8.Remove the 1st sheet. Shake and check for stain, tears and burn marks and lost articles. Fold it properly. 9. Air the bed. Make up the bed. 1. Turn the mattress once a week from side to side and end to end. 2. Put on the bed pad, fasten the garters to the four corners of the bed. 3. Put on the 1st sheet, right side up, allow 12-15 inches to the headboard. Miter both sides then tuck the overhang. 4. Put on the 2nd sheet, wrong side up align to the mattress. 5. Put on the blanket, allow 9-12 inches to the mattress. 6. Put on the 3rd sheet/top sheets right side up. 7. Make the top fold and overfold. The 3rd sheet under the blanket. The 2nd sheet over the blanket and the 3rd sheet. 8. Tuck the overhang both sides. Then make miter to the foot of the bed. 9. Put on the pillow to the pillowcase. Make an envelope fold 10. Put on the bed cover 11. Make a peacocktail. MAKING THE TOP FOLD OF OVERFOLD (TOP PORTION OF THE THIRD SHEET UNDER THE BLANKET STYLE) 1. Tuck the portion of the third sheet at the head of the bed under the blanket. 2. Grasp the third sheet together with the edge of the blanket under it. 3. Straighten the third sheet under the blanket. 4. Fold back the second sheet over the third sheet. Smooth sheet to remove creases. 5. Fold back one more time the third and second sheets and the blanket. The fold should be at least 6 to 10 inches in width. 6. Smooth folded portion of the sheet to remove creases. TYPES OF FABRICS Damask Palin woven Loosely-woven Sheeting Toweling KINDS OF PILLOWS Traditional Pillows Body Pillows Neck Pillows Lumbar pillows Donuts Husband pillows Decorative pillows KINDS OF LINENS Table Linens Bed linens Bath linens

1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 7. 1. 2. 3.

 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 1. 2. 3. 1. 2. 3. 4.

Uses of Fabric Conditioner Makes fabric smooth and soft Make ironing easier Reduce wrinkling Add a pleasant fragrance Improve the overall feel and appearance of fabric KINDS OF HANGERS Plastic hangers Wire hangers Wooden hangers Tubular hangers Padded hangers Specialty hangers Hangers accessories KINDS OF DETERGENT Bar detergent Powder detergent Liquid detergent Paste detergent METHODS FOR SANITIZING HEAT hot water, steam Chemicals chlorine, quarternary ammonia, iodine KINDS OD BEDSHEETS Cotton sheet- is considered one of the most popular kinds od bedding that is well liked by many. It is extremely soft, breathable and comfy. Polyester sheet are also commonly seen in places like budget hotels or hostels. Not suitable for all allergenic person as the material may trigger allergy causing discomfort. Silk sheet one of the most luxurious bed sheets among the varios types. It is extremely soft and smooth Flannel Sheet-usually used during the winter months. FITTED SHEETS SIZES 39 X 75 inches (99 x 190 cm) 39 x 80 inches (99 x 203 cm) 54 x 75 inches (137 x 190 cm) 60 x 80 inches (153 x 203 cm) 76 x 80 inches (198 x 203 cm) 72 x 84 inches (182 x 213 cm) FLAT SHEET SIZES 66 X 96 inches (67 x 243 cm) 66 x 102 inches (167 x 259 cm) 81 x 96 inches (205 x 243 cm) 90 x 102 inches (228 x 259 cm) 108 X 102 inches (274 x 259 cm) 108 X 102 inches (274 x 259 cm) Comforter Sizes 68 x 86 inches (173 x 218 cm) 86 x 86 inches (218 x 218 cm)

Twin x-long twin Full Queen King California King Twin x-long twin Full Queen King California King Twin Full-Queen

King/ California King

100 X 90 inches (254 x 229 cm)