FIRST-LINE SUPERVISORS OF OFFICE AND ADMINISTRATIVE SUPPORT WORKERS

Directly supervise and coordinate the activities of clerical and administrative support workers. Sample of reported job titles: Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor, Office Supervisor, Accounting Manager, Director, Office Coordinator, Accounts Payable Supervisor, Administrative Supervisor Tasks : Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Recruit, interview, and select employees. Interpret and communicate work procedures and company policies to staff. Tools used in this occupation: Laser printers Computer laser printers Liquid crystal display projector Liquid crystal display LCD projectors Notebook computers Laptop computers Photocopiers Photocopying equipment Scanners Computer data input scanners Technology used in this occupation: Accounting software Bookkeeping software; Intuit QuickBooks software; Intuit Quicken software Document management software Adobe Systems Adobe Acrobat software; Document management system software Electronic mail software Email software; IBM Lotus Notes; Microsoft Outlook Internet browser software Microsoft Internet Explorer *; Mozilla Firefox *; Web browser software Project management software Contract management software; HCSS HeavyBid; HCSS HeavyJob Knowledge : Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Skills : Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking Talking to others to convey information effectively. Coordination Adjusting actions in relation to others' actions. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Negotiation Bringing others together and trying to reconcile differences. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Abilities : Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Speech Clarity The ability to speak clearly so others can understand you. Speech Recognition The ability to identify and understand the speech of another person. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Near Vision The ability to see details at close range (within a few feet of the observer). Written Comprehension The ability to read and understand information and ideas presented in writing. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Written Expression The ability to communicate information and ideas in writing so others will understand. Work Activities : Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working

relationships with others, and maintaining them over time. Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks. Work Context : Telephone How often do you have telephone conversations in this job? Electronic Mail How often do you use electronic mail in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Work With Work Group or Team How important is it to work with others in a group or team in this job? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? Deal With External Customers How important is it to work with external customers or the public in this job? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Responsibility for Outcomes and Results How responsible is the worker for work outcomes and results of other workers? Importance of Being Exact or Accurate How important is being very exact or highly accurate in performing this job? Work Styles : Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Initiative Job requires a willingness to take on responsibilities and challenges. Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Work Values : Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

FIRST-LINE SUPERVISORS OF PRODUCTION AND OPERATING WORKERS

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Sample of reported job titles: Production Supervisor, Manufacturing Supervisor, Team Leader, Shift Supervisor, Production Manager, Supervisor, Assembly Supervisor, Plant Manager, Department Manager, Molding Supervisor Tasks:

Enforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Interpret specifications, blueprints, job orders, and company policies and procedures for workers. Keep records of employees' attendance and hours worked. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.

Tools used in this occupation: Hard hats Hazardous material protective apparel Personal protective clothing Notebook computers Scanners Laser scanners Touch screen monitors Operator terminals Technology used in this occupation: Electronic mail software Email software; IBM Lotus Notes; Microsoft Outlook Enterprise resource planning ERP software Bowen & Groves M1 ERP; Retain Resource Planning; SAP software; Technology Group International Enterprise 21 ERP Materials requirements planning logistics and supply chain software Integrated materials management systems; Materials management software; QA Software QMS Materials Management Project management software HCSS HeavyJob; Total quality management TQM software Time accounting software Kronos Workforce Timekeeper; Timekeeping software; Work Technology WorkTech Time Knowledge: Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Skills: Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking Talking to others to convey information effectively. Coordination Adjusting actions in relation to others' actions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Time Management Managing one's own time and the time of others. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Abilities: Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Speech Clarity The ability to speak clearly so others can understand you. Speech Recognition The ability to identify and understand the speech of another person. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Written Expression The ability to communicate information and ideas in writing so others will understand. Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways. Work Activities: Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.

Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others. Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Controlling Machines and Processes Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). Work Context: Sounds, Noise Levels Are Distracting or Uncomfortable How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Indoors, Not Environmentally Controlled How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)? Responsible for Others' Health and Safety How much responsibility is there for the health and safety of others in this job? Telephone How often do you have telephone conversations in this job? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Responsibility for Outcomes and Results How responsible is the worker for work outcomes and results of other workers? Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? Duration of Typical Work Week Number of hours typically worked in one week. Work Styles: Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Integrity Job requires being honest and ethical. Initiative Job requires a willingness to take on responsibilities and challenges. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Work Values: Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Achievement Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Industrial Engineers Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, quality control, inventory control, logistics and material flow, cost analysis, and production coordination. Sample of reported job titles: Industrial Engineer, Process Engineer, Engineer, Operations Engineer, Engineering Manager, Manufacturing Specialist, Plant Engineer, Supply Chain Engineer, Tool Engineer, Production Engineer Also see: Human Factors Engineers and Ergonomists View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization. Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities. Estimate production costs, cost saving methods, and the effects of product design changes on expenditures for management review, action, and control. Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer. Coordinate and implement quality control objectives, activities, or procedures to resolve production problems, maximize product reliability, or minimize costs. Communicate with management and user personnel to develop production and design standards. Recommend methods for improving utilization of personnel, material, and utilities. Develop manufacturing methods, labor utilization standards, and cost analysis systems to promote efficient staff and facility utilization. Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status. Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards. back to top Tools & Technology Tools used in this occupation: Audiometers or accessories Audiometers Laboratory benches Optical benches Laboratory mechanical convection ovens Environmental ovens Microphones Recording microphones Sound measuring apparatus or decibel meter Noise dosimeters; Octave band analyzers; Sound level calibrators; Sound level meters Technology used in this occupation: Analytical or scientific software Dataxiom StatMost; ETA Dynaform; Windward Technologies GRG2; Workcell simulation software Computer aided design CAD software Autodesk AutoCAD software; International TechneGroup IGESworks; Main Injector Neutrino Oscillation Search MINOS software *; SolidWorks CAD software Development environment software Microsoft Visual Basic; Microsoft Visual Basic Scripting Edition VBScript; Microsoft Visual Studio; National Instruments LabVIEW Industrial control software Allen Bradley PanelView; Computer numerical control CNC software; Human machine interface HMI software; Nupro CastView Program testing software Logic programming software; Rockwell RSLogix; User interface design software * Software developed by a government agency and/or distributed as freeware or shareware. back to top Knowledge Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. back to top Skills Reading Comprehension Understanding written sentences and paragraphs in work related documents. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing Communicating effectively in writing as appropriate for the needs of the audience. Speaking Talking to others to convey information effectively. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Coordination Adjusting actions in relation to others' actions. back to top Abilities Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension The ability to read and understand information and ideas presented in writing. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Expression The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Near Vision The ability to see details at close range (within a few feet of the observer). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Selective Attention The ability to concentrate on a task over a period of time without being distracted. back to top Work Activities Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time. Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. back to top Work Context Electronic Mail How often do you use electronic mail in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Telephone How often do you have telephone conversations in this job? Work With Work Group or Team How important is it to work with others in a group or team in this job? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Duration of Typical Work Week Number of hours typically worked in one week. Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? back to top Job Zone Title Education Related Experience Job Zone Four: Considerable Preparation Needed Most of these occupations require a four-year bachelor's degree, but some do not. A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Employees in these occupations usually need several years of work-related experience, onthe-job training, and/or vocational training.

Job Training

Job Zone Examples SVP Range

Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents. (7.0 to < 8.0)

There is 1 recognized apprenticeable specialty associated with this occupation: Logistics Engineer To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website. For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website. back to top Education Percentage of Respondents 62 14 13 Education Level Required Bachelor's degree Post-secondary certificate Associate's degree

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines: Engineering Industrial Engineering back to top Interests Interest code: ICE Investigative Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. back to top Work Styles Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Initiative Job requires a willingness to take on responsibilities and challenges. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Persistence Job requires persistence in the face of obstacles. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. back to top

Work Values Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Recognition Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. Achievement Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Industrial Engineers Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, quality control, inventory control, logistics and material flow, cost analysis, and production coordination. Sample of reported job titles: Industrial Engineer, Process Engineer, Engineer, Operations Engineer, Engineering Manager, Manufacturing Specialist, Plant Engineer, Supply Chain Engineer, Tool Engineer, Production Engineer Also see: Human Factors Engineers and Ergonomists View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization. Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities. Estimate production costs, cost saving methods, and the effects of product design changes on expenditures for management review, action, and control. Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer. Coordinate and implement quality control objectives, activities, or procedures to resolve production problems, maximize product reliability, or minimize costs. Communicate with management and user personnel to develop production and design standards. Recommend methods for improving utilization of personnel, material, and utilities. Develop manufacturing methods, labor utilization standards, and cost analysis systems to promote efficient staff and facility utilization. Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status. Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards. back to top Tools & Technology Tools used in this occupation: Audiometers or accessories Audiometers Laboratory benches Optical benches Laboratory mechanical convection ovens Environmental ovens Microphones Recording microphones Sound measuring apparatus or decibel meter Noise dosimeters; Octave band analyzers; Sound level calibrators; Sound level meters Technology used in this occupation: Analytical or scientific software Dataxiom StatMost; ETA Dynaform; Windward Technologies GRG2; Workcell simulation software Computer aided design CAD software Autodesk AutoCAD software; International TechneGroup IGESworks; Main Injector Neutrino Oscillation Search MINOS software *; SolidWorks CAD software Development environment software Microsoft Visual Basic; Microsoft Visual Basic Scripting Edition VBScript; Microsoft Visual Studio; National Instruments LabVIEW Industrial control software Allen Bradley PanelView; Computer numerical control CNC software; Human machine interface HMI software; Nupro CastView

Program testing software Logic programming software; Rockwell RSLogix; User interface design software * Software developed by a government agency and/or distributed as freeware or shareware. back to top Knowledge Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. back to top Skills Reading Comprehension Understanding written sentences and paragraphs in work related documents. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing Communicating effectively in writing as appropriate for the needs of the audience. Speaking Talking to others to convey information effectively. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Coordination Adjusting actions in relation to others' actions. back to top Abilities Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension The ability to read and understand information and ideas presented in writing. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving

the problem, only recognizing there is a problem. Written Expression The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Near Vision The ability to see details at close range (within a few feet of the observer). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Selective Attention The ability to concentrate on a task over a period of time without being distracted. back to top Work Activities Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time. Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. back to top Work Context Electronic Mail How often do you use electronic mail in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Telephone How often do you have telephone conversations in this job? Work With Work Group or Team How important is it to work with others in a group or team in this job? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Duration of Typical Work Week Number of hours typically worked in one week. Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? back to top

Job Zone Title Education Related Experience Job Zone Four: Considerable Preparation Needed Most of these occupations require a four-year bachelor's degree, but some do not. A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Employees in these occupations usually need several years of work-related experience, onthe-job training, and/or vocational training. Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents. (7.0 to < 8.0)

Job Training

Job Zone Examples SVP Range

There is 1 recognized apprenticeable specialty associated with this occupation: Logistics Engineer To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website. For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website. back to top Education Percentage of Respondents 62 14 13 Education Level Required Bachelor's degree Post-secondary certificate Associate's degree

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines: Engineering Industrial Engineering back to top Interests Interest code: ICE Investigative Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. back to top Work Styles Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Initiative Job requires a willingness to take on responsibilities and challenges. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative

attitude. Persistence Job requires persistence in the face of obstacles. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. back to top Work Values Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Recognition Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. Achievement Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Mechanical Engineering Technicians Apply theory and principles of mechanical engineering to modify, develop, test, or calibrate machinery and equipment under direction of engineering staff or physical scientists. Sample of reported job titles: Engineering Technician, Mechanical Designer, Research and Development Technician, Engineering Lab Technician, Equipment Engineer, Process Technician, Design Engineer, Designer, Engineering Technical Analyst, Lab Technician Also see: Automotive Engineering Technicians View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Read dials and meters to determine amperage, voltage, electrical output and input at specific operating temperature to analyze parts performance. Analyze test results in relation to design or rated specifications and test objectives, and modify or adjust equipment to meet specifications. Evaluate tool drawing designs by measuring drawing dimensions and comparing with original specifications for form and function using engineering skills. Devise, fabricate, and assemble new or modified mechanical components for products such as industrial machinery or equipment, and measuring instruments. Discuss changes in design, method of manufacture and assembly, and drafting techniques and procedures with staff and coordinate corrections. Operate drill press, grinders, engine lathe, or other machines to modify parts tested or to fabricate experimental parts for testing. Review project instructions and blueprints to ascertain test specifications, procedures, and objectives, and test nature of technical problems such as redesign. Set up and conduct tests of complete units and components under operational conditions to investigate proposals for improving equipment performance. Review project instructions and specifications to identify, modify and plan requirements fabrication, assembly and testing. Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods. back to top Tools & Technology Tools used in this occupation: Amplifiers High-voltage amplifiers; Linear amplifiers; Switched amplifiers Calipers Dial calipers; Vernier calipers Gas welding or brazing or cutting apparatus Dry rod ovens; Gas welding equipment; Oxyacetylene welding

equipment Power grinders Cylindrical grinders; Pedestal grinders; Surface grinders Screwdrivers Offset screwdrivers; Phillips head screwdrivers; Slotted screwdrivers; Straight screwdrivers Technology used in this occupation: Analytical or scientific software MSC Software Adams; Spectral Dynamics STARAcoustics; The MathWorks MATLAB; Wolfram Research Mathematica Computer aided design CAD software Autodesk AutoCAD Mechanical; Bentley MicroStation; IBM CATIA V5; SolidWorks CAD software Computer aided manufacturing CAM software CNC Mastercam; Three-dimensional 3D solid modeling software Development environment software Microsoft Visual Basic; National Instruments LabVIEW Industrial control software Computerized numerical control CNC programming software; Robotic control software; Soft Servo Systems LadderWorks PLC back to top Knowledge Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Physics Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes. back to top Skills Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly. Speaking Talking to others to convey information effectively. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Writing Communicating effectively in writing as appropriate for the needs of the audience. back to top

Abilities Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Near Vision The ability to see details at close range (within a few feet of the observer). Oral Expression The ability to communicate information and ideas in speaking so others will understand. Written Comprehension The ability to read and understand information and ideas presented in writing. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways. Control Precision The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. back to top Work Activities Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Controlling Machines and Processes Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. back to top Work Context Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Importance of Being Exact or Accurate How important is being very exact or highly accurate in performing this job? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the

worker to determine tasks, priorities, and goals? Electronic Mail How often do you use electronic mail in this job? Work With Work Group or Team How important is it to work with others in a group or team in this job? Duration of Typical Work Week Number of hours typically worked in one week. Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? back to top Job Zone Title Education Job Zone Three: Medium Preparation Needed Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Employees in these occupations usually need one or two years of training involving both onthe-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. (6.0 to < 7.0)

Related Experience

Job Training

Job Zone Examples

SVP Range

There are 4 recognized apprenticeable specialties associated with this occupation: Heat-Transfer Technician; Optomechanical Technician; Tool Design Checker; Mechanical-Engineering Technician To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website. For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website. back to top Education Percentage of Respondents 25 23 22 Education Level Required High school diploma or equivalent Some college, no degree Bachelor's degree

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines: Engineering Mechanical Engineering/Mechanical Technology/Technician back to top Interests Interest code: RI Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. Investigative Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. back to top Work Styles Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Initiative Job requires a willingness to take on responsibilities and challenges. Integrity Job requires being honest and ethical. Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Persistence Job requires persistence in the face of obstacles. back to top Work Values Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Working Conditions Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Industrial Engineering Technicians Apply engineering theory and principles to problems of industrial layout or manufacturing production, usually under the direction of engineering staff. May perform time and motion studies on worker operations in a variety of industries for purposes such as establishing standard production rates or improving efficiency. Sample of reported job titles: Project Engineer, Engineering Technician, Industrial Engineering Technician, Methods Engineer, Manufacturing Technician, Production Staff Worker, Industrial Engineering Analyst, Process Documentation and Methods Analyst, Process Engineer, Plant Engineer View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Interpret engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards. Read worker logs, product processing sheets, or specification sheets to verify that records adhere to quality assurance specifications. Observe worker using equipment to verify that equipment is being operated and maintained according to quality assurance standards. Compile and evaluate statistical data to determine and maintain quality and reliability of products. Prepare charts, graphs, or diagrams to illustrate workflow, routing, floor layouts, material handling, or machine utilization. Study time, motion, methods, or speed involved in maintenance, production, or other operations to establish standard production rate or improve efficiency. Design new equipment and materials or recommend revision to methods of operation, material handling, equipment layout, or other changes to increase production or improve standards. Aid in planning work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated delays. Recommend modifications to existing quality or production standards to achieve optimum quality within limits of equipment capability. Evaluate data and write reports to validate or indicate deviations from existing standards. back to top Tools & Technology Tools used in this occupation:

Calipers Vernier calipers Comparators Optical comparators Coordinate measuring machines CMM Direct computer-controlled coordinate measuring machines DCC-CMM Dial indicator or dial gauge Dial indicators Monocular microscopes Toolmaker's microscopes Technology used in this occupation: Analytical or scientific software ProModel software; Statistical software; Wilcox Associates PC-DMIS Computer aided design CAD software Autodesk AutoCAD software; PTC Pro/ENGINEER software; SolidWorks CAD software Data base user interface and query software Data entry software; Microsoft Access Spreadsheet software Microsoft Excel Word processing software Microsoft Word back to top Knowledge Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. back to top Skills Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Speaking Talking to others to convey information effectively. Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Writing Communicating effectively in writing as appropriate for the needs of the audience. back to top Abilities Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Near Vision The ability to see details at close range (within a few feet of the observer). Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Expression The ability to communicate information and ideas in speaking so others will understand. Written Comprehension The ability to read and understand information and ideas presented in writing. Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways. Selective Attention The ability to concentrate on a task over a period of time without being distracted. back to top Work Activities Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used. Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. back to top Work Context Electronic Mail How often do you use electronic mail in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this

job? Telephone How often do you have telephone conversations in this job? Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? Work With Work Group or Team How important is it to work with others in a group or team in this job? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Responsibility for Outcomes and Results How responsible is the worker for work outcomes and results of other workers? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? back to top Job Zone Title Education Job Zone Three: Medium Preparation Needed Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Employees in these occupations usually need one or two years of training involving both onthe-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. (6.0 to < 7.0)

Related Experience

Job Training

Job Zone Examples

SVP Range

There are 2 recognized apprenticeable specialties associated with this occupation: Industrial Engineering Technician; Quality Control Technician To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website. For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website. back to top Education Percentage of Respondents Not available Not available Not available Education Level Required Associate's degree Bachelor's degree Post-secondary certificate

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines: Engineering Engineering/Industrial Management back to top Interests Interest code: IRC

Investigative Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally. Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. back to top Work Styles Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Integrity Job requires being honest and ethical. Persistence Job requires persistence in the face of obstacles. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace. Initiative Job requires a willingness to take on responsibilities and challenges. Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. back to top Work Values Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Achievement Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

General and Operations Managers Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Sample of reported job titles: Operations Manager, General Manager (GM), Director of Operations, Plant Manager, Store Manager, Facilities Manager, Plant Superintendent, Vice President of Operations, Warehouse Manager, Chief Operating Officer (COO) View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. back to top Tools & Technology Tools used in this occupation: Magnetic stripe readers and encoders Magnetic card readers Mobile phones Cell phones Photocopiers Photocopying equipment Scanners Computer scanners Security cameras Surveillance cameras Technology used in this occupation: Accounting software Bookkeeping software; Intuit QuickBooks software Customer relationship management CRM software Sage ACT!; Salesforce.com Salesforce CRM; Sugar CRM software; vtiger CRM * Electronic mail software Email software; IBM Lotus Notes; Microsoft Outlook; Mozilla Thunderbird * Enterprise resource planning ERP software Deacom ERP software; SAP software Internet browser software Microsoft Internet Explorer *; Mozilla Firefox *; SeaMonkey *; Web browser software * Software developed by a government agency and/or distributed as freeware or shareware. back to top Knowledge Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. back to top Skills Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Speaking Talking to others to convey information effectively.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Coordination Adjusting actions in relation to others' actions. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. back to top Abilities Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Written Expression The ability to communicate information and ideas in writing so others will understand. Speech Clarity The ability to speak clearly so others can understand you. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Speech Recognition The ability to identify and understand the speech of another person. Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). back to top Work Activities Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks. Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money. Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions. Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. back to top Work Context

Telephone How often do you have telephone conversations in this job? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Frequency of Decision Making How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? Deal With External Customers How important is it to work with external customers or the public in this job? Duration of Typical Work Week Number of hours typically worked in one week. back to top Job Zone Title Education Job Zone Three: Medium Preparation Needed Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. Employees in these occupations usually need one or two years of training involving both onthe-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents. (6.0 to < 7.0)

Related Experience

Job Training

Job Zone Examples

SVP Range back to top Education Percentage of Respondents 32 27 11 back to top Interests Interest code: ECS

Education Level Required Associate's degree Bachelor's degree Some college, no degree

Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. back to top Work Styles Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Initiative Job requires a willingness to take on responsibilities and challenges. Integrity Job requires being honest and ethical. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Persistence Job requires persistence in the face of obstacles. back to top Work Values Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Working Conditions Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Industrial Production Managers Plan, direct, or coordinate the work activities and resources necessary for manufacturing products in accordance with cost, quality, and quantity specifications. Sample of reported job titles: Area Plant Manager, General Production Manager, Manufacturing Coordinator, Manufacturing Manager, Plant Manager, Plant Senior Manager, Product Line Manager, Production Control Manager, Production Manager, Sub Plant Manager Also see: Quality Control Systems Managers, Geothermal Production Managers, Biofuels Production Managers, Biomass Power Plant Managers, Methane/Landfill Gas Collection System Operators, Hydroelectric Production Managers View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information Tasks Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints. Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations. Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems. Review operations and confer with technical or administrative staff to resolve production or processing problems. Hire, train, evaluate, or discharge staff or resolve personnel grievances. Prepare and maintain production reports or personnel records. Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality. Develop budgets or approve expenditures for supplies, materials, or human resources, ensuring that materials, labor, or equipment are used efficiently to meet production targets. Initiate or coordinate inventory or cost control programs.

Coordinate or recommend procedures for facility or equipment maintenance or modification, including the replacement of machines. back to top Tools & Technology Tools used in this occupation: Calipers Vernier calipers Personal digital assistant PDAs or organizers Personal digital assistants PDA Scanners Tape measures Taper gauge Taper gauges Technology used in this occupation: Data base user interface and query software Database software; Exact Software JobBOSS; Scadex Technologies MAESTRO Facilities management software ABB Optimize software; Plant management software Human resources software Clockware software; Computer integrated manufacturing CIM time manager software; Employee performance management software Industrial control software Citect IIM; Marel production system MPS software; Statistical process control software; Wonderware DT Analyst Plant Productivity Improvement Software Word processing software CorVu software; Microsoft Word back to top Knowledge Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. back to top Skills Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Speaking Talking to others to convey information effectively. Coordination Adjusting actions in relation to others' actions.

Time Management Managing one's own time and the time of others. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension Understanding written sentences and paragraphs in work related documents. Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. back to top Abilities Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Expression The ability to communicate information and ideas in speaking so others will understand. Written Comprehension The ability to read and understand information and ideas presented in writing. Speech Clarity The ability to speak clearly so others can understand you. Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Speech Recognition The ability to identify and understand the speech of another person. back to top Work Activities Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time. Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work. Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks. Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. back to top Work Context

Electronic Mail How often do you use electronic mail in this job? Telephone How often do you have telephone conversations in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Responsibility for Outcomes and Results How responsible is the worker for work outcomes and results of other workers? Duration of Typical Work Week Number of hours typically worked in one week. Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? Work With Work Group or Team How important is it to work with others in a group or team in this job? Frequency of Decision Making How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer? Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? back to top Job Zone Title Education Related Experience Job Zone Four: Considerable Preparation Needed Most of these occupations require a four-year bachelor's degree, but some do not. A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Employees in these occupations usually need several years of work-related experience, onthe-job training, and/or vocational training. Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents. (7.0 to < 8.0)

Job Training

Job Zone Examples SVP Range

There is 1 recognized apprenticeable specialty associated with this occupation: Wine Maker To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website. For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website. back to top Education Percentage of Respondents 42 30 15 back to top Interests Interest code: EC Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Education Level Required Bachelor's degree Some college, no degree Associate's degree

back to top Work Styles Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity Job requires being honest and ethical. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Initiative Job requires a willingness to take on responsibilities and challenges. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. back to top Work Values Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Working Conditions Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Quality Control Systems Managers Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts. Sample of reported job titles: Associate Director, QA; Director of Quality; Lab Manager; Laboratory Manager; QA Manager; Quality Assurance Manager; Quality Control; Quality Control Manager; Quality Control Supervisor; Quality Manager View report: Summary Details Custom Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Wages & Employment | Job Openings | Additional Information Tasks Collect and analyze production samples to evaluate quality. Analyze quality control test results and provide feedback and interpretation to production management or staff. Stop production if serious product defects are present. Monitor performance of quality control systems to ensure effectiveness and efficiency. Communicate quality control information to all relevant organizational departments, outside vendors, or contractors. Instruct staff in quality control and analytical procedures. Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends. Participate in the development of product specifications. Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control. Identify critical points in the manufacturing process and specify sampling procedures to be used at these points. back to top Tools & Technology Tools used in this occupation: Laboratory diluters Automated diluters Notebook computers Laptop computers

pH meters pH analyzers Spectrometers Infrared spectroscopic equipment Titration equipment Titrators Technology used in this occupation: Analytical or scientific software Minitab software; StatGraphics software; Systat Software Lisa.lims; Thermo Fisher Scientific Laboratory Information Management Systems (LIMS) software Compliance software EtQ Reliance software; MasterControl software Data base user interface and query software Harrington Group caWeb software; Microsoft Access Industrial control software ASI DATAMYTE GageMetrics; ASI DATAMYTE QDA software; Sparta Systems TrackWise; Vivaldi Software Vivaldi Quality Management Software Spreadsheet software Microsoft Excel back to top Knowledge Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Chemistry Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Biology Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. back to top Skills Reading Comprehension Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking Talking to others to convey information effectively. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. back to top Abilities Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Written Comprehension The ability to read and understand information and ideas presented in writing. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Near Vision The ability to see details at close range (within a few feet of the observer). Written Expression The ability to communicate information and ideas in writing so others will understand. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Speech Clarity The ability to speak clearly so others can understand you. Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material. back to top Work Activities Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources. Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people. Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. back to top Work Context Electronic Mail How often do you use electronic mail in this job? Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job? Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions? Telephone How often do you have telephone conversations in this job? Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by

telephone, or otherwise) in order to perform it? Work With Work Group or Team How important is it to work with others in a group or team in this job? Importance of Being Exact or Accurate How important is being very exact or highly accurate in performing this job? Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? Duration of Typical Work Week Number of hours typically worked in one week. Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company? back to top Job Zone Title Education Related Experience Job Zone Four: Considerable Preparation Needed Most of these occupations require a four-year bachelor's degree, but some do not. A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Employees in these occupations usually need several years of work-related experience, onthe-job training, and/or vocational training. Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents. (7.0 to < 8.0)

Job Training

Job Zone Examples SVP Range back to top Education Percentage of Respondents 73 11 11 back to top Interests Interest code: ECR

Education Level Required Bachelor's degree Some college, no degree Master's degree

Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. back to top Work Styles Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Integrity Job requires being honest and ethical.

Initiative Job requires a willingness to take on responsibilities and challenges. Leadership Job requires a willingness to lead, take charge, and offer opinions and direction. Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Persistence Job requires persistence in the face of obstacles. back to top Work Values Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. Achievement Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.