10th 08 - 09 February 2010

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SMX Convention Center
Pasay City, Philippines
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CAll FORPAPERS
You are invited to be among the brightest minds and best players
in the world of ICTand BPO!
On its 10thedition, the Center for International Trade Expositions and Missions (CITEM) is inviting all local and
foreign individuals and organizations in the ICT/SPO industry and its allied sectors to be a part of e-Services
Global Sourcing Conference & Exhibition to be held on 8-9 February 2010 at the SMX Convention
Center, Philippines, by submitting original Conference paper proposals and the chance to speak before a
crowd of C-Ievel executives, IT practitioners and industry analysts.

e-Services is the Philippines' premier annual Exhibition and Conference event which is geared towards the
promotion of the country as the preferred outsourcing destination worldwide. It is positioned to be the largest
IT-Enabled Services (ITES) sourcing event in Southeast Asia, creating a platform for ITES players to meet,
network, and build partnerships with investors and organizations contemplating an outsourcing relationship -
all in one venue. The Exhibition showcases the region's ITES providers, while the Conference features industry
champions and consultants in the ITES industry as speakers to share their experiences and expertise.

On 8-9 February 2010, the e-Services Conference will again serve as a meeting place where global thought
leaders, decision makers, and centers of excellence in global Information and Communications Technology
(ICT) and business process outsourcing (SPa) converge and collaborate with one another to discuss trends,
issues, and emerging business models in the IT business.

At the e-Services 2010 Conference, industry authorities worldwide will come together to address the
challenges of making ICT work for you and your business: how to develop sustainable and responsible IT
strategies, the latest IT programs and software that can make your enterprise more efficient and save costs, as
well as, transformational opportunities for well-connected networking and management - are just some of the
topics that will be taken up in this event.

e-Services 2010 Conference Theme:

BrightSkiesAhead:Collaboratingfor
SmanerBusinessSolutions
Conference paper proposals are now accepted!
Now that we're moving past the crisis, companies need to recognize that the way to get and stay ahead is to
take advantage of resources and capabilities that the rest of the world offers. e-Services 2010 Conference will
delve deep on the relationships of various IT and ITES which share the same vision -- to prosper and maintain
the company's competitive advantage during these troubled times.

Conference paper proposals shall revolve around the Conference theme - "Bright Skies Ahead:
Collaborating for Smarter Business Solutions."

The e-Services 2010 Conference is a two-day event with the following format:

Day 1 (8-Feb): CEO Plenary Session

World-renowned industry experts and analysts discuss the latest trends, forecasts and
challenges facing the global ICT and SP~ industry. Through keynote speeches and panel
discussions, speakers present how their organizations' smart business solutions help them
manage to keep afloat and remain competitive in the business.

e-Services 2010 Call for Papers Guidelines

 08 - 09 February 2010
SMX Convention Center
1~" Pasay City, Philippines
'~- - !'o§o~.~oY1~~b§ www.e-servicesDhils.com

The Conference seeks original contributions on, but not limited to, the following topics:
. Global Sourcing Trends
. Cloud Computing
. Green IT
. Virtualization
. Social Networking and Services
. Data Privacy and Security
. Intellectual Property Management
. Technology Management
. Business Continuity and Risk Management
. Industry-Govemment-Academe Collaboration
Day 2 (9-Feb): Sectoral Tracks
Sectoral Track topics are designed to identify enterprise opportunities, emerging technologies,
best practices and new business models for specific sectors of the ICT and BPO industry.
International and local speakers are industry practitioners with vast experience in their
respective fields. The tracks will provide the conference delegates a closer look at business
opportunities and future trends in various sectors through in-depth lectures, hands-on trainings
and live video conferences.

The Conference seeks original contributions on, but not limited to, the following
sectors:
. Software Development
. Game Development
. Animation
. Supply Chain & Logistics Management
. Knowledge Process Outsourcing (Finance & Accounting, Engineering Design Services,
Legal Transcription, Medical Transcription)
. Contact Center
. Next Wave Cities

Mechanics

1. The Call for Papers is open to all local and foreign individualsand organizationsin the ICT and BPO
industryand other allied sectors.
2. Interested parties may send their entries by emailingatraevoralCi>.citem.com.ch and copy
itserviceslCi>.citem.com.ch
with the followinginfo and format:
. Paper Title
. Abstract
. Brief CV of the Author
. Brief companybackground

Conference Paper format:

. Not more than 15 pages (in A4 paper), excluding the above Cover pages
. Single-spaced
. Font size: 12
. Font type: Arial or Times New Roman
3. Conference paper proposals must be original and should be accompanied with corresponding
references.
4. All entries must be in English.
5. Authors will be notified through email by the e-Services team upon receipt of the entry.
6. Interested parties may send as many entries as they can in both the CEO Plenary Session and
Sectoral Tracks.

e-Servlces 2010 Call for Papers Guidelines 2

lOt~,> 08 - 09 February 2010
SMX Convention Center
Pasay City, Philippines
I~) ~-- !O§o~IYJ£~b~ www.e-servicesDhils.com

7. Allentries willbe judged by the e-Services Technical Screening Committee according to the following
criteria:
.. Relevance to the Conference theme

.. Originality
Innovativeness
Practical Application
8. Authors of the winning entries willbe notified on or before 18 December 2009.
9. Authors of the winning entrieswill receivethe followingprivileges:
. Opportunityto presenttheir paperat the e-Services2010 Conferenceand be amongthe
distinguished Conference Speakers
. All-accesspassto the Exhibition,Conferenceand SpecialEventsactivities(Networking
Reception,e-ServicesAwards)
. Regularroundtripeconomyairfare
. 4 days/3nights(foreign speakers)or 3 days/2nights (local speakers)hotel
accommodationduring the event properat a designatedluxuryresort-typehotel

Deadline of submission: 30 November 2009

CITEM recognizes that intellectual property right of the Conference paper proposals belong to the author.
CITEM willnot use or distribute the proposals without the written permission of the author.

For more information, please contact:

Ms. Alpha Evora

Project Manager - Conference
Phone: (632) 8325044/831-220110c. 212 and 251
Fax: (632) 832-3965; (632) 834-0177
Email: raevora@citem.com.Dh.itservicestO>.citem.com.ph.citem.itservicesdivisiontO>.amail.com
Website: http://www.e-servicesphils.com

e-Services 2010 Call for Papers Guidelines 3