Professional Documents
Culture Documents
Jim is a student who cannot work at writing a paper for more than 30 minutes, yet he can
spend many hours writing comments on blogs. What accounts for the change in
motivation in this case?
A) his ability
B) the situation
C) his personality
D) the congruence
2.
A) theories X and Y
C) two-factor theory
D) motivator-hygiene theory
3.
Danielle wants to become a surgeon, not only because achieving this goal will give her
self-respect and autonomy, but also because she wants a job with high status and
recognition from others. Which of Maslow’s needs is Danielle trying to fill?
A) self-actualization
B) social
C) esteem
D) psychological
E) safety
4.
You are supervising a team leader in charge of training employees to use a new phone
system. According to McClelland, which of the following courses of action will best ensure
this employee stays motivated in his task?
A) Trust him to do the job independently, and do not give feedback until the
project is completed.
B) Trust him to do the job independently, and do not give any feedback unless it is
asked for.
C) Trust him to do the job independently, but do not fail to provide plenty of
feedback.
5.
A) work enrichment
B) job sharing
C) work enlargement
D) job enhancement
E) job rotation
6.
A trucking company routinely makes all of its office staff work for a week in the
warehouse area: loading trucks, cleaning trucks, and doing other work which they are
capable of. This program is an example of which of the following?
A) job rotation
B) job enlargement
C) job enrichment
D) job sharing
E) flextime
7.
A firm introduces job enrichment in order to motivate its employees. Evidence would
suggest that which of the following is the most likely result of this change?
C) a drop in quality
D) a decrease in productivity
E) an increase in productivity
8.
After completing cooking school with very similar grades, Joe and Gary both looked
forward to working in restaurants. Joe found work as a short-order cook in a cramped
diner. On many shifts he worked alone, and had to cook a large number of meals on
outdated equipment. Gary found work in a modern hotel kitchen. He had a small staff
helping him prepare a small number of elaborate meals to order. Gary became a highly
regarded chef, while Joe left the restaurant industry. This example illustrates that an
individual needs what in order to perform well?
A) ability
B) motivation
C) opportunity to perform
D) adequate compensation
E) feedback
9.
Erin works on a software help desk. After being yelled at by a customer about the state of
her company’s software, she becomes angry, and has to take a short break to calm down.
What makes her anger an emotion, rather than a mood?
10.
A researcher finds that people who work in a fish processing plant, doing work that most
people find extremely unpleasant, still have a positive mood about 60 percent of the time.
Such a finding could most likely be explained by which of the following?
B) self-elation
D) self-serving bias
E) positivity offset
11.
Which of the following is the term used for the strength with which individuals experience
emotion?
A) emotionality
B) affect intensity
C) crank response
D) adaptability
E) reflexivity
12.
A) Monday
B) Tuesday
C) Wednesday
D) Friday
E) Sunday
13.
Julia, Bree, and David work in different departments but often eat lunch together. They
are an example of what type of group?
A) formal
B) informal
C) command
D) task
E) reactant
14.
Employees who band together to seek improved working conditions form a(n) _____
group.
A) union
B) support
C) interest
D) work
E) emancipated
15.
16.
A) forming, then storming, then norming, then performing, and finally adjourning
C) develop plans, assign roles, determine and allocate resources, resolve conflicts,
and set norms
D) group energy will move rapidly from getting to know and understand each
other to performing the task at hand
E) a period of activity where tasks are set and the bulk of the project is completed,
followed by a period of inertia where what little work remains is performed
17.
Which of the following helps explain the current popularity of teams? Teams _____.
D) promote socialization
E) are very efficient
18.
To provide teams with adequate resources, a company must supply which of the
following?
A) proper equipment
B) adequate staffing
C) encouragement
19.
A) personalized incentives
E) profit sharing
20.
A) problem-solving skills
B) technical expertise
C) interpersonal skills
D) all of the above
21.
On her work team, Michelle develops detailed tasks lists and work flow charts to help her
team members understand the steps involved in each project. She also maintains the
project calendar and receives periodic updates from each team member to ensure that
projects are progressing on schedule. Which role does Michelle most likely fill on her
team?
A) assessor
B) organizer
C) maintainer
D) creator
E) promoter
22.
Sharon has an assertive personality and naturally tends to stand up for her team in
conflicts with other teams or departments. She is a strong defender and is fiercely loyal to
the other members on her team. Sharon is most likely suited for which of the following
team roles?
A) controller
B) producer
C) maintainer
D) assessor
E) advocate
23.
What is a team called when its members consider and adjust their master plan when
necessary?
A) social facilitating
B) goal congruent
C) social loafing
D) mental models
E) reflexive
24.
25.
A) task conflict
B) efficacy conflict
C) relationship conflict
D) resource conflict
E) social conflict