Professional Documents
Culture Documents
2011 2012
I did not need a loan - company had sufcient capital 73.48% 45.83% 56.16
Application procedures was very complex 2.74% 0.93% 0.57
High interest rates 14.35% 31.48% 23.21
Collateral requirement too high 3.87% 2.31% 16.62
Repayment period was not sufcient 2.87% 2.62% 1.15
I did not know how to apply 0.76% 0.68% 0.86
I was not confdent that my loan application would be
approved
1.93% 0.93% -
Other 0.00% 15.22% 1.43
Total 100.00% 100.00% 100.00
Source: BSCK SME Survey
Discouraged borrowers
The slight decrease on the loan interest rates
(CBK), refected on the number increase of
the frms that applied for a loan in 2012 (30.9
percent in 2012, 29.70% in 2011 and 36.7% in
2010). Yet, this reserach shows that 9.34 percent
of the frms applying for bank loans were
rejected and the data illustrate that main factor
for loan rejection is the absence of collateral.
Statistics conducted by BSCK declare that
the number of banks discouraged borrowers
hasdecreased in 2013 comapred to 2012.
According to our interview with entrepreneurs,
in 2012 31.5 percent of them stated that high
interest rate discourage them to apply for a
loan while in 2013 this is 23.21 percent. The
competetion in the banking sector has induced
banks to lwoer intrets rates. According to
respondent, 56.16 (in 2012 45.8 percent) of
SMEs did not apply for loans since they had
enough capital from their own activities to invest.
To conclude, the overall situation in terms
of SME fnancing acorss three years almost
remained the same during the 2011-2013.
22 Entrepreneurship and Small Business Development in Kosovo in 2013
Developing countries even today are facing
problems such as high informality and tax
evasions. Kosovo is no exception either, where
it is estimated that about 50% of turnover is
not declared from businesses to authorities
(TAK, 2012). Since 2011, tax collection has
improved due to more strict control from
Tax Administration offcials. The reports
published from TAK show an increase in tax
collection compared to the same period of
previous years.
According to BSCK SME Survey in 2013
63.2 percent of businesses consider that the
tax rates in Kosovo are high or very high
whcih is similar to 2012, 64.3 percent. This
represents a very tiny decrease ompared to
2012. In 2013 only 0.3 % and in 2012 about
0.2 percent of respondents considered taxes
to be low, while in 2011 around 21 percent of
respondents shared that opinion. This huge
percenatge decrease, without excluding other
possibilities, can be a result of a new more
strict approach from TAK inspectors towards
the tax evasion, which can be translated to
businesses providing more accurate data on
their turnover, therefore paying more taxes.
Also this may be infuenced by the lack of
demand and business performance from
businesses as indicated in section 3.
5. Taxes
Low Average High Very high
-
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
28.6
35.6 35.6
0.3
Figure 5.1: Perceptions of entrepreneurs about tax rates in Kosovo
Source: BSCK 2013
23 Research report
About 35.5 of businesses in 2013 are not
informed about the use of taxes collected
from tax administration and customs, while
38% have partial information and 28% are not
at all informed. This indicates that the Ministry
of Finance and the Government of Kosovo
should be more transparent about spending
and use of resources through information
campaigns and other transperancy methods.
On the other hand, respondents think that
companies in Kosovo declare around 42 percent
of their turnover to the Tax Administration.
The reasons why they do not declare the real
obligations start with high taxes (50.5 percent),
the habit of not paying taxes (14.4 percent),
insuffcient inspection from TAK (7.7
percent), and because other companies do not
pay taxes (6 percent). According to the BSCK
survey in 2013 the average percnetage of sales
whcih is not reported to the tax authorities by
competitiors is more than 26 percent.
Figure 5.2: Are businesses informed about the use of taxes collected by tax administration and customs
(BSCK, 2013)
Fully informed Partially informed Not at all informed
26.9
37.7
35.5
40
35
30
25
20
25
10
5
0
Source: BSCK SME Survey 2013
24 Entrepreneurship and Small Business Development in Kosovo in 2013
Internationalization is a tool that expands the
scope and potential of the frm; it affects the
number of entrepreneurial and strategic opera-
tions used throughout the company. SMEs can
use various forms to internationalize their op-
erations in effort to create wealth (e.g., exports,
licensing, acquisitions, strategic alliances, and
foreign direct investment). One way for frms
to create wealth can be international diversifca-
tion, organizational learning and improvements
of innovative skills, new skills improvementsfor
higher return. However, international diversi-
fcation can be counterproductive if the frm
lacks the infrastructure and entrepreneurial and
strategic capabilities required to cope with the
complexities of operating in diverse markets
(Hitt, Hoskisson, & Kim, 1997).
Data on the trade balance provided by the
Central Bank of Kosovo (Source: Central Bank
of Kosovo CBK Quarterly Assessment of
the Economy) show that Kosovo continues to
have a negative balance. Imports to Kosovo
in 2012, according to the CBK were in the
amount of 2,489 million, while exports were
269.3 million. The percentage of coverage
of imports by exports was only 10.82 %.
6. Internationalization of SMEs:
Exporting and importing
Table 6.1: Trade Balance of Kosovo (in million euro)
* Uncomplete data; Source CBK, KAS and IMF (2013)
2008 2009 2010 2011 2012
3.000.00
3.000.00
1.000.00
(1.000.00)
(2.000.00)
(3.000.00)
-
1.928.20 1.935.50
2.144.90
2.479.00 2.489.00*
Exports
Imports
Trade balance
269.30*
312.50
294.00
165.30
198.50
(1.729.70) (1.770.20)
(1.850.90)
(2.166.50)
(2.219.70)*
25 Research report
According to this survey, the percentage of
exporting enterprises in our sample in 2013
is 6.4 % compared to 2012 whcih was 5.91%.
The small number of exporting companies
refects the random smapling procedure
applied in this research. Most of the companies
started to export their goods and services in
2002, 2008 and 2011. Comparing with 2011,
the number of companies who are exporting
goods and services increased with 0.74% in
2012 and 0.5 in 2013.
Enterprises face different obstacles during
their exporting and importing activities. BSCK
research of 2013 present survey respondents
consider that main export barriers are: tariff
barriers (tariff amount), the culture of doing
business in the country of destination, personal
documentation (ex. Visa), lack of Banks
effciency, lack of information on market.
On the other side, the import barriers that
businesses in Kosovo face in blended years of
2013 remain customs, Inadequate legislation,
Transportation and Customs procedures.
Table 6.2: Export barriers (only barriers ranked as a number 1 by respondents)
1 Tarif barriers (tarif amount) 50.0
2 The culture of doing business in the country of destination 3.8
3 Personal documentation (ex. Visa) 7.7
4 Lack of Banks efciency 7.7
5 Lack of information on market 30.8
12 Total 100.0
Source: BSCK SME Survey 2013
26 Entrepreneurship and Small Business Development in Kosovo in 2013
SME research indicates that enterprises have
started their businesses with a small number of
employees. An average number of employees
at the time of startup were approximitaly 6
employees suggesting a relatively small size
when frms enter the market. According to
the BSCK SME survey the average size of
employment has increased continuously since
startup. In 2007 the average employment
went up to 13.4 employees while the same
enterprises declared an average of around
15.5 employees in 2010. This indicates that the
number of workers on average from the start-
up phase has increased by 33 percent, while
comparing 2007 and 2010 it has increased by
1.5 percent. Whereas, , comparing 2012 with
the prior year 2011 the number of workers has
increased by 1.7 percent. In 2013 comapred
to start-up year of companies on average the
employment grow about 47 % cumulative.
Table 7.1 presents the employment status of
SMEs. The majority of SMEs employees
work on a full time bases (71.29%) while
remaining share belongs to other part time
types of employment such as permanent
part time employees, seasonal work and
other specifc arrangements with or without
contracts. This fnding indicates that SMEs did
not take full advantage of other fexible forms
of employment. However, as we can see from
the data there is an increase by around of
10 percent of part time employees in 2013
coampring to 2012. It seems that SMEs started
to think for more fexible type of employment
arrangement such as part time contracts to
reduce their cost. There is an obvious increase
regarding the seasonal employees with or
without contract.
7. Human Resources
Table 7.1: SME employment status in percentage
Description
% share of
number
of employees
2010
% share of
number
of employees
2011
% share of
number
of employees
2012
% share of
number
of employees
2013
Full time employees 92.2 93.3 72.3 71.29
Permanent part time employees 1.1 4.0 8.6 18.41
Seasonal employees with
contract
5.1 1.9 18.2 8.89
Seasonal employees without
contract
1.7 0.8 0.9 1.41
Total 100.0 100.0 100.0 100.00
Source: BSCK SME Surveys
27 Research report
Regarding employees qualifcations, fndings
indicate that the largest number of employees
is more likely to be qualifed from gymnasium
and other professional secondary school
education level which for 2013 is around 62
percent (around 68.6 percent in 2012). The
share of employees with university level
education is around 27 percent, unqualifed
employees around 62 percent. Going
down from the highest educational level to
lowest, survey fndings show that males are
less educated than women almost in each
employment category exept for the category
of unqualifed workers. Average salary in the
private sector is 287 euros and is psotivly
linked with educational attainment.
Table 7.2: Education of employees by gender and average salary (2013)
Educational Level M F
Share in total
employement
Share of male versus female
in educational category
Average
salary
University 27.02 27.28 27.08 74 438
High school 0.44 0.93 0.93 58 278
Secondary school 9.90 9.21 9.21 76 222
Unqualifed 62.63 62.58 62.58 75 210
Total/average 100.00 100.00 100.00 287
Source: BSCK SME Surveys
SME management
The SME literature pointed out the importance
of human capital on entrepreneurial success.
2
BSCK questioner contained questions regarding
the managerial structure and their educational
level. The survey fndings demonstrate that SME
managers with university level education compose
36 percent, with secondary level education 28
percent and with primary education the rest.
Comparing different managerial positions and
their educational level, several differences are
observed. As the majority of owners of small
businesses are usually general managers, they
have a major share of managerial positions with
secondary school. In other areas of management
practice where certain types of specialized
management tasks are required to be performed
such as operations, fnance and marketing
(that usually go beyond owners managerial
capabilities) more people with university degree
education are found. Going back to the earlier
section in the report in which we discussed about
the ownership this fnding again reconfrms the
conservatism approach in delegating tasks and
suggesting reluctance of SME owners to divorce
ownership and management which is supposed
to increase managerial capabilities of frms and
hence support SME growth.
2
For more details see Krasniqi, B (2012).
28 Entrepreneurship and Small Business Development in Kosovo in 2013
Current and future growth plans
In 2013 only 19.65 percent of surveyed enterprises
have employed additional employees compared
to 23.95 in 2012. We asked entrepreneurs about
their precpetion regarding the quality of newly
hired staff. The results are presented in the Table
7.3 show that the employees educated abroad
show are rated as the best employes by their
employers in terms of thei qualities. Intresting,
the graduates from Public University of
Prishtina are rated better than those from foreign
universities in Kosovo.
Educational institution Percentage rated as very satisfed with employees
Foreign university (abroad) 33.9
Foreign university (in Kosovo) 19.2
Public University in Kosovo 35.0
Private University in Kosovo 8.5
Training and consultancy
Training of employees is an integral part of
human capital development at managerial and
non - managerial levels. From survey fndings we
observe that only 33.06 percent of SME managers
have completed some type of training for
management and business practice in 2011 (Table
7.4). In addition we observe that even a smaller
proportion of them have managers with previous
managerial experience in other organizations.
Table 7.3: Training, experience and consultancy services
2011
2012 2013
Responses
Have you or your
mangers attended
any training in the
area management and
business? (%)
Have you used
any type of
consultancy from
other institutions/
organizations? (%)
Have you used
any type of
consultancy from
other institutions/
organizations? (%)
Have you used
any type of
consultancy from
other institutions/
organizations? (%)
Yes 23.09% 14.59% 33.06% 35.5
No 76.91% 85.41% 66.94% 64.5
Total 100.0 100.0 100.0 100
Source: BSCK SME Surveys
Regarding the consultancy services that SMEs in
Kosovo make use of, we observe unsatisfactory
results as only 33.06 percent in 2012 and 35.5
percent in 2013 of enterprises declared that
receive some type of consultancy services from
other organizations. SMEs seem to enjoy only
limited benefts from consultancy although this
trend is increasing. However, from companies
that received consultancy only 42.2 percent were
satisfed with the quality of consultancy services
raising question about the quality of consulting
frms in Kosovo.
29 Research report
8. Business Environment
Business is one of the most important tools
for economic development and stability.
Strengthening the business environment in
Kosovo is a mechanism that would support
an increase of foreign direct investments
and would accelerate the institutionalization
of competitive conditions for both domestic
business growth and external businesses
investments in Kosovo (Business Environment
in Kosovo, 2012).
The extant fndings explain that dynamic
growth of the new private sector, particularly
of Small and Medium Enterprises has been
one of the key driving forces behind the
economic recovery in transition economies.
Furthermore, the existent research on the
experience of other TEs asserts that the
promotion of entrepreneurship and small
frms remains the single solution to promote
economic development.
Unlike majority of the TEs, Kosovo has
not been very conductive for SMEs, and it
continues to face an unfriendly environment.
Kosovo continues to face issues in creating
new institutions and a favorable business
environment coming primarily as of the war
consequences, diffculties of transition process
along with privatization, quality of institutions,
etc. Yet, as presented on table 8.1, market of
Kosovo possesses several other obstacles to
the development of SMEs. Table: 8.1 shows
the obstacles to the development of SMEs
as perceived by the entrepreneurs, and the
comparing of the results among 2010, 2011,
2012 and 2013 BSCK surveys. The results are
presented in average where 1- is not an obstacle
and 5- is the major obstacle the higher the
score the more obstacle is posing for SMEs.
30 Entrepreneurship and Small Business Development in Kosovo in 2013
Table 8.1: Obstacles to business
Obstacles to business 2013 2012 2011 2010
Strong competition 2.57 3.02 3.95 3.84
Informal economy/black economy 2.68 2.64 3.81 3.92
Corruption 3.04 2.54 3.55 3.79
Taxes too high 2.57 2.53 3.58 3.64
Lack of market demand 2.96 2.40 2.63 2.94
Crime ,robbery and anarchy 2.29 2.26 3.21 3.05
Law enforcement 2.31 2.25 3.22 3.3
Sufcient and adequate Laws 2.26 2.23 2.93 3.15
Fiscal evasion 2.27 2.22 3.34 3.41
Administrative burdens 2.23 2.18 3.18 3.07
Supply with electricity 1.68 2.10 3.57 3.33
Delayed collection of debts 2.09 2.05 2.68 2.79
Access to fnance 2.98 1.99 2.58 2.43
Insufcient capacities 2.04 1.97 2.22 2.17
Supply of materials, machinery and
equipment
1.92 1.84 1.98 1.98
Political instability 2.3 1.81 2.88 3.13
Transport 1.53 1.70 1.64 1.8
Lack of information concerning business 1.62 1.54 1.87 1.85
Employee skills 1.55 1.42 1.59 1.53
Business licensing 1.49 1.40 1.65 1.65
Managerial skills 1.13 1.04 1.35 1.22
Source: BSCK SME Surveys
31 Research report
Across all years the results showed that
entrepreneurs were more concerned with
constrains related to the external environment
rather than with internal factors such as managerial
or employees skills, which were ranked at the
very bottom of the lists of constrains. In 2012
entrepreneurs showed their concerns much
more with constrains related to the corruption
and other fair business related barriers.
In BSCK 2013 survey entrepreneur perceive
the managerial skills, business licensing and
employee skills as lest obstacles for operation
and growth of their businesses.
Other obstacles ranked at the top of the
obstacles list include political instability,
access to fnance, delayed collection of debts,
supply with electricity, administrative borders,
fscal evasion, lack of law enforcement. These
obstacles are external factors and they illustrate
the very poor institutional environment for
doing business in Kosovo.
All these external obstacles that are ranked
higher in the table create an uncompetitive
business environment where the performance
of the frms in the market does not refect
the real performance achieved through
building competitive advantage based on
effcient use of resource, rather than these
circumstances indicate the ability of frms to
engage in informal economy, tax avoidance,
and corruption. Furthermore, these obstacles
lead to the increased cost of doing business
for frms that operate offcially compared to
their counterparts that operate informally or
partially informally.
Regarding the change in ranking of the
business obstacles, in 2013 the obstacles that
have the highest increase . Based on the results
we can say that external obstacles compared
to the internal obstacles are considered much
more important by the entrepreneurs. But
many obstacles with an average more than 3
are external and directly related with the quality
of the state institutions, removing or reducing
these barriers is an essential step and must be
the main objective for all Kosovos institutions.
The most notable imporvment has been
achieved in infrastructure and transportation.
This is lindked with huge investemnt of
goverment and hence imporvments of roads
and their benefts to businesses. To conclude
with, the current SMEs situation in Kosovo is a
result of the state institution, thus, institutions
have the main responsibility toward the
enhancement of SMEs current position.
32 Entrepreneurship and Small Business Development in Kosovo in 2013
Social capital that takes the form of norms,
trust, and networks is one of the main
factors that affect SME development and
competitiveness enabling individuals and
organizations to bond together and bridge
gaps. In particular some researchers such as
Aidis et al. (2008) argue that in an environment
of weak formal institutional, enforcement
and high corruption, business interactions
based on trust are especially important. This
is because the frms need to develop informal
institutions in order to compensate for the
lack and/or inadequacy of formal institutions.
The BSCK surveys proclaim that entrepreneurs
ranked very high the importance of social
capital for the development of their business
although this importance is declining (Table
9.1). In 2010 and 2011 more than 71 percent
respectively 74 percent, whereas in 2012 more
than 65 percent and in 2013 more than 69.3%
think that contacts with family, friends and
business associations are very important for
the development of their business.
In addition, the BSCK SME survey included
other questions regarding trust in business
and its importance for businesses. On these
questions, entrepreneurs were asked to rank
the level of trust with their collaborators.
Results reported in Table 9.2 show that in
the surveys of 2010 and 2011, 41.6 percent,
respectively 40.2 percent of respondents
declared that they have maximum trust in their
partners. Yet, the survey of 2013 declares a
slight desreasein the trust level (from 5.8 in
2012 to 4.1. in 2013). However, the maximum
9. Social Capital
Table 9.1: Importance of social capital (How important are contacts with friends, family and business
associations)
Importance of social capital
(How important are contacts
with friends, family and
business associations)
% 2010 % 2011 % 2012 % 2013
Not important 2.6 5.7 7.4 5.9
Neutral 25.9 20.0 27.0 24.8
Very important 71.5 74.3 65.6 69.3
Total 100.00 100.0 100.0 100.0
Source: BSCK SME Surveys
33 Research report
trust level has increased from 43.4 to 47.5 in
2013 from 2012. Linking to the other studies
of transition economies mentioned above,
this might suggest that because of the poor
institutional environment, businesses in
Kosovo use business trust in trying to mitigate
the negative effect of weak institutions.
Table 9.2: Level of trust in business collaboration
Level of trust in
partners
% share (2010 % share (2011) % share (2012) % 2013
Does not trust all 11.4 14.0 5.8 4.1
Neutral trust 47.0 45.8 50.8 48.4
Maximum trust 41.6 40.2 43.4 47.5
Total 100.0 100.0 100.0 100
Source: BSCK SME Surveys
Table 9.3: Importance of high trust for the compensation of lack of assets by other companies
Level of trust in
partners
% share (2010 % share (2011) % share (2012) % 2013
Does not trust all 12.7 13.7 5.4 12.0
Neutral trust 46.1 46.1 40.2 43.3
Maximum trust 41.2 40.2 54.4 44.7
Total 100.0 100.0 100.0 100
Source: BSCK SME Surveys
With the purpose of investigating the role of
business trust we included the question is a
high level of trust with other companies an
important factor for compensating the lack
of assets in your company. Even though, in
comparison to the fndings across 2010-2013
the statistics regarding the question above has
decreased signifcantly in 2013. This suggests
that the trust in cooperation with other
businesses may act as a complimentary resource
but with an deacresing trend (Table 9.3).
34 Entrepreneurship and Small Business Development in Kosovo in 2013
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Katalogimi n botim (CIP)
Biblioteka Kombtare dhe Universitare e Kosovs
65(047)
Entrepreneurship and Small Business Development in Kosovo in 2013:
research report / Besnik A. Krasniqi... [et al.]. - Prishtin:
Business Support Centre Kosovo, 2014. - 34 f.: ilustr.; 26 cm.
Foreword: f. 3. References: f. 47
1. Krasniqi, Besnik A.
ISBN 978-9951-8872-0-5