JOB DESCRIPTION

Role title: Principal Designer (IN) Version No: 0.1

Reports to: Head of Service Development Function:
Security , Risk ,
Integration and
Enterprise Architecture
GGS: 14 Location: Hatfield
Organisation
structure &
department profile:
This role is within the Security , Risk , Integration and EA Architecture Directorate.
The Service Development group is responsible for creation, design, delivery and support of
IN services and Erlang/OTP based software platforms; the group is also responsible for
proposing innovative new architectures or designs that facilitate Agile service creation or
bring substantial cost reduction to EE.
Role purpose:
The role is accountable for the technical and functional leadership of the design of EEs
Intelligent Network value added service applications/infrastructure.
The role will also be responsible for ensuring that applications created on the EE Intelligent
Network Service Creation Environment are created, delivered, documented and supported
according to commercial or technical requirements. These applications provide numerous
business critical functions that support major EE revenue lines.
The role will have a significant influence on the EE services delivery strategy and the
project deliveries of EE Marketing propositions, EE Wholesale and EE Products.
Key Responsibilities
& Accountabilities:
(In priority order)
Provide technical leadership across the IN services domain with appropriate
reference to EE parent organisations or 3rd parties.
Oversee design activities across the domain to ensure component designs
integrate and interoperate cohesively and that current activities align with
strategic network evolution goals.
Analyse and inform technical projects, ensuring planned deliveries are
achievable, that they call on the most appropriate technical options available
and are effectively managing risks and issues.
Design and Develop IN services using the IN Service Creation Environment
Conceptually link internal service and product roadmaps, EEs strategic
network goals, technical roadmaps provided by vendors and market trends to
maintain the domain portfolio of 12-24 month focused improvement activities
that will inform the budgetary and workstack management cycles.
Noted as the technical lead for systems within the domain; lead related
activities such as cost to serve modelling and act as the point of escalation to
resolve technical/design issues.
Using a mixture of deep domain specific technical knowledge, substantial
experience of successful delivery and generic analytical/logical skills, coach
more junior members of the team and play a formative role in their
development.
Advise the functional head/line manager on all technical aspects of project
resourcing, individual team member development and feedback on staff and
team.
Coordinate the portfolio of activities across the technical domain to optimise
overall delivery plans.
Represent EE at appropriate industry seminars, solicit input from vendors
(including those with no current relationship with EE) and undertake market
searches to ensure EE is choosing from the best possible solutions.
Support the solutions, governance and planning functions across Network
Services in interpreting strategic direction, turning it into actionable tasks
within the domain of responsibility.
Key Challenges:
(in priority order)
To deliver the required customer experience on behalf of EE, Orange, T-
Mobile and the other brands using our network, while managing the strategic
need to consolidate the networks.
Use deep technical expertise to influence the strategy, ensuring the
capabilities and risks present in the network are appropriately considered by
the strategy team and committed to the agreed evolution plan.
To keep abreast of, and influence, industry developments to ensure EE is
adopting best practice and well placed to adopt emerging technologies.
Identifying and promoting design/evolution activities that balance the need to
maintain and improve network quality with the financial/investment targets set
by the business.
Manages people? No, but provides
technical leadership
If yes, direct or virtual (project)?
Responsible for:
allocation of work (task based)
setting direction (objective based)
performance management
recruitment
absence management
no
no
no
no
no
No of direct reports:
People
Management:
Overall team size (headcount):
People Management
comments:
Cost centre manager No
OPEX responsibility > 1M indirect
CAPEX responsibility 1-10M indirect
Financial:
P&L responsibility n/a
Financial Impact
comments:
Key Relationships:
(level, nature &
purpose)
level refers to organisational level (e.g. VP/Director)
nature refers to type of communication e.g. strategic, influencing, negotiating,
providing technical information to non-technical audience etc.
purpose refers to the required outcome of the interaction why is the relationship
and interaction necessary?
within own directorate:
Level: Heads of and director.
Nature: Providing technical information to semi-technical audience.
Purpose: To inform on current actvities, especially with reference to budget
planning, workstack planning and technical inputs to the directorates people
strategy. Impact: 12 24 months.
Level: Project managers, technical experts in other domains and end-to-end
solutions designers.
Nature: Providing technical information; driving technical direction in project
investment decisions.
Purpose: To ensure technical scope is agreed between all stakeholders and
that the most appropriate solution is delivered, taking into account the
constraints or options presented across all impacted areas.
across other directorates:
Level: Operations and Service Management technical leadership roles.
Nature: Negotiating network changes, influencing plans.
Purpose: To ensure that network evolution plans meet operational fit for
purpose requirements and are aligned to service quality measures.
Level: NSAD Strategy and Architecture functions.
Nature: Negotiate and influence the network architecture strategy.
Purpose: To create a medium network evolution plan that aligns immediately
realisable evolution steps (12 24 months) to network architecture,
consolidation and investment targets.
Level: Planning and Delivery (Access and Core) technical leadership roles.
Nature: Negotiating on network roll-out and expansion plans
Purpose: To ensure that roll-out plans are aligned with design changes,
conversely that designs cater for roll-out requirements (such as scalability and
performance measures). Also, that deployment methods are appropriately
documented and followed.
external suppliers:
Level: Account managers & subject matter experts.
Nature: Defining and negotiating EEs technical requirements to meet
business needs and to influence the vendors roadmap to ensure it meets our
future needs.
Purpose: To sweep the vendor environment, from existing to potential
suppliers, to ensure EE is aware of best in class offerings in the market. Also,
to assist in creating synergies in vendor engagements across the portfolio to
optimise the delivery of individual projects.
external customers:
Level: Telecoms buyers or experts in corporate or wholesale customers.
Nature: To provide technical consultancy to them, as required to support the
leading business unit, in the application of EEs products to their business.
Purpose: To support the leading business unit in selling products; to rectify
service faults (and provide reassurance to the customer if necessary); to
provide a technical point of contact for service migrations.
Other key relationship comments:
As specified in the role description above, Principal Designers will maintain a
strong relationship with the parent organisations (DT & FT), primarily to ensure
their effective use as external suppliers. In some domains, EE may also provide a
technical consultancy service to the parent organisation; this will also be led by the
Principal Designer.
Also, as indicated above, Principal Designers will provide technical representation
on appropriate external standards or regulatory bodies.
EE values
Be Bold
Be Clear
Be Brilliant
professional / technical
Critical Knowledge
& Experience (non
time related): must have:
In depth technical expertise in mobile
telecommunications industry in the role of a lead
designer or architect for IN services
Extensive experience in the development, deployment
and in-life evolution of leading edge end-user services
in the Intelligent Network arena
In depth knowledge of CAMEL, INAP and a good
understanding of other SS7/SIGTRAN protocols such
as MAP, TCAP, and SCCP
Substantial evidence of delivering and developing
market-leading solutions as required by the business.
Evidence of strong mentoring and coaching skills.
Track record of driving the technical development of a
team in a rapidly changing market place.
Ability to manage relationship with vendors to
understand and influence their platform roadmap
Good communication skills with internal and external
teams/customers, including the ability to articulate
ideas in basic financial terms
nice to have:
Knowledge of industry best practice methodologies for
analysing, defining and documenting the link between
input business requirements and output technical
solutions.
Understanding of project management techniques and
tools.
Financial or budget setting experience.
business / context
internal company knowledge (policies; procedures; strategies); industry background;
knowledge of external market
must have:
Track record of on-time, on-budget and to-
specification delivery based on internal policies and
procedures, with the ability to manage the end-to-end
delivery of solutions.
Knowledge of evolving industry trends, best practice
and customer requirements in the telecoms arena.
nice to have:
Front line functional management experience in a
similar environment, or be able to demonstrate the
potential to step into such a role.
Demonstrated enthusiasm for understanding the
evolution of customer devices and the ability to
articulate to both technical and non-technical
audiences how these will change the service level
requirements placed on our network.
Skills and
knowledge:
Skills and knowledge required for recruitment purposes should be recorded here. Please
select from the list below (also available on the Resourcing intranet site)
Knowing the Commercials
Planning & Organising
Creating the Strategy
Working Collaboratively
Coaching & Developing
Influencing & Persuading
Delivery of Results
Focusing on the Customer
Any other
comments: