Prepared by: Date: Document:

Ascom Network Testing 5/31/2013 NT13-21203, v1.0

Ascom (2013)
TEMS is a trademark of Ascom. All other trademarks are the property of their respective holders.
No part of this document may be reproduced in any form without the written permission of the copyright holder.
The contents of this document are subject to revision without notice due to continued progress in methodology, design and
manufacturing. Ascom shall have no liability for any error or damage of any kind resulting from the use of this document.




Global License Server Users Guide
































Ascom (2013) Document:
NT13-21203, v1.0


Contents
1 Introduction ................................................................ 1
2 System Overview ....................................................... 1
3 Users Portal ............................................................... 1
3.1 Login..........................................................................................1
3.2 Entitlements ..............................................................................2
3.3 Device Management .................................................................3
3.4 Administration ..........................................................................4
4 Getting Help................................................................ 6






Ascom (2013) Document:
NT13-21203, v1.0 1(6)


1 Introduction
The Global License Server is the new licensing system being used with
TEMS Products. It is an entirely web based entitlement system with
licenses and software being immediately available for download and use
once a purchase has been processed. The Global License Server provides
greater flexibility in the use and sharing of licenses within a company as
licenses can be taken from and returned to a central pool as needed. The
Global License Server also provides greater tracking possibilities as to
where and by whom licenses are being used.
2 System Overview

3 Users Portal
Go to https://ascom.flexnetoperations.com.
3.1 Login
Your account is automatically created when you purchase products.
1. To set/reset your password, go to the Ascom Global License Server
login page and click Password Finder.
2. Enter your email address and press Submit.
3. Click this link in the email you receive from the Ascom Download
Center.





Ascom (2013) Document:
NT13-21203, v1.0 2(6)


4. Enter your email address and password as instructed on the page.
3.2 Entitlements
The entitlements are what you have purchased. This would usually consist
of the TEMS software and licenses as well as any user manuals or release
notes.
3.2.1 Product List
The Product List page displays all the product lines to which your account
is entitled. Clicking on a product takes you to that products Product
Information page.
3.2.1.1 Product Information
The Product Information page is a second level page that gives you more
information about what you have purchased. If the product you select is a
suite made up of a number of individual products, those products will be
listed and you can click on them to get to the individual components
Product Information pages.
3.2.1.2 Product Download
The New Versions tab on the Product Information page shows the current
version(s) of the software. Click on the item you want to download or view
online, and you will be taken to the Product Download page. In addition to
downloading software, release notes, documentation etc., the Product
Download page also gives you access to extra functionality and information
about your software.
3.2.1.3 Release Archive
The Release Archive tab allows you to access previous versions of your
software. It will show you all the prior versions to which you are entitled,
dating back to the effective date of your order. As above, clicking on the
name of the product will take you to the Product Download page.
3.2.1.4 Download and Installation
Follow your TEMS product specific users guide.
3.2.1.5 Getting Help
Please visit the Getting Help section of the Ascom Download Center:
https://ascom.flexnetoperations.com/control/ascm/manualoutline
if you want information regarding how to:
Access your license keys.





Ascom (2013) Document:
NT13-21203, v1.0 3(6)


Access your account download log.
Use account notes.
Access the product notification log.
Choose a download method other than the default browser FTP.
3.2.2 Entitlement History
The Entitlement History page displays a summary listing of your software
orders including the order number, order date, and purchase order number.
Clicking on the order number takes you to the Order Detail page for that
order.
3.3 Device Management
A device is a unit of hardware, for example a laptop, PC, server, or a phone
in the case of TEMS Pocket etc. An add-on is a part of a license. Once you
have registered your device on the Global License Server, you will be able
to add the licenses required to use your TEMS software.
3.3.1 Mapping Your Add-ons
1. In the navigation column under Device Management, click Search
Devices.
2. In the list of devices, find the device ID that represents your PC by
using the Device ID search field. It is usually sufficient to enter the last
few digits of the string, preceded by a wild card, like this: *1234. Click
the device ID link once you have located it.
3. Click the Map Add-Ons link.
4. Find the license part you are looking for and specify how many units
you want to configure.
5. Click the Map Add-Ons button.
6. Status will be Waiting to add to device until you are online and the
mapping is complete. Status will then change to In sync, meaning that
your device is now ready to use.
3.3.2 Removing Add-ons
1. Find your device on the Search Devices page using the search filters
provided, just as in section 3.3.1, and click the device ID.
2. Click the Remove Add-Ons link.
3. Find the license part you are looking for and specify the quantity you
want to remove.
4. Click the Remove Add-Ons button.





Ascom (2013) Document:
NT13-21203, v1.0 4(6)


5. Status will be Waiting on removal confirmation until you are online,
and the removal will then be completed.
3.3.3 Creating a Device Alias
As part of the registration process it is recommended that you create a
plain-language alias for your device (preferably, your email address) so that
you can identify it more easily in the FlexNet user interface.
1. Find your device on the Search Devices page using the search filters
provided, just as in section 3.3.1, and click the device ID.
2. On the View Device page, type the alias you want into the Alias field.
3. Click the Update Alias button.
This alias will now appear on the Search Devices page.
3.3.4 View History
You can inspect the history of interactions between your device and
FlexNet as follows.
1. Find your device on the Search Devices page using the search filters
provided, just as in section 3.3.1, and click the device ID.
2. Click on View History.
3.4 Administration
The download service provides you, or your designated Account
Administrator, with administrative functionality that allows you to easily add,
delete or update user information, assign user privileges, and set different
levels of account authorization.
3.4.1 Account Administrator Role
The Account Administrator plays a key role in managing your account,
including supporting and facilitating requests from other members of your
organization. The Account Administrator role can be fulfilled by one central
administrator or can be distributed across multiple administrators in an
organization.





Ascom (2013) Document:
NT13-21203, v1.0 5(6)



Ideal candidates for this role are individuals responsible for overseeing
software purchases and updates across the enterprise. By default, this role
is given to the IT contact listed on the order at the time your account is set
up.
To find out who in your organization are the designated Account
Administrator(s), go to the Account Members page under the
Administration section of the site; administrators are indicated with a
yellow flag.
3.4.2 Managing Groups
To create a new group, press New Allocation Account and follow the
instructions provided.
To manage a group, click the group name. You will then have the
choice of updating member privileges, listing inactive members, or
adding new members.
Changing member privileges: As an Account Administrator, you can
also assign members different levels of access to the service by
modifying their privileges on the Account Members page. To change a
members privileges, simply check or uncheck the corresponding boxes
next to the members name, and press Update Member Privileges.
You can also change the members privileges at the bottom of the
member's profile page.
Split or transfer of entitlements: If you have set up groups within your
organization it is possible to move entitlements between them. This
could be useful if you would like to reserve a pool of licenses for a
particular project group. For example, Country X might want to allocate
a number of TEMS Investigation licenses for the exclusive use of





Ascom (2013) Document:
NT13-21203, v1.0 6(6)


Project A. This can be done by transferring entitlements from one group
to another, or if not all entitlements are needed you can split an order
and allocate just a part of it.
4 Getting Help
https://ascom.flexnetoperations.com/control/ascm/manualoutline