Pre-Audit Questionnaire / QMS Knowledge Exam for Top Management

PROCESS APPROAC
1. How does your management system define process interactions (e.g. inputs / outputs)?

2. Do you ever use these process definitions other than during audits (e.g. training, probem soving, metric
deveopment, etc.)? !f so, pease e"pain.

#. How do you ensure that you have a permanent and effective $D%& / $D'& cyce wor(ing in each management
system process?

Q!A"#T$ PO"#C$ A%& '!S#%ESS O'(ECT#)E &EP"O$ME%T
)ne of the main goas of an !') *++1 based management system is to effectivey and efficienty depoy the ,uaity
$oicy and -uaity ob.ectives. /hough not a re-uirement, this management system can and shoud aso be used to
depoy the business ob.ectives as we. /he foowing -uestions are reated to this concept and are based on the
re-uirements of !') *++1.
0. Do you use your !') *++1 based management system to run your business or do you see it as something that
is re-uired by your customers and is the responsibiity of the -uaity manager / -uaity department?

1. &re measurements and -uaity ob.ectives estabished for a of the topics / statements in the company ,uaity
$oicy?

2. Do you see your -uaity ob.ectives as a arge subset of your business ob.ectives?

3. &re your -uaity ob.ectives consistent with and/or ogicay aigned with your business ob.ectives?
4. &re your process eve ob.ectives consistent with and/or ogicay aigned with your -uaity ob.ectives?

5evised *67arch62++3

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%ustomer
5e-uirements /
,uaity $oicy
%ustomer 'atisfaction /
)rgani8ationa 'trategic
7etrics 9 )b.ectives
$rocess / Departmenta 7etrics and
)b.ectives
$roduct / $ro.ect :eve 7etrics 9 )b.ectives
!ndividua 7etrics 9 )b.ectives
;actua 9 :ogica &pproach to Decision 7a(ing
!dentification, %oection 9 &naysis of 5ecords / Data
Pre-Audit Questionnaire / QMS Knowledge Exam for Top Management
*. &re a your ob.ectives (business / -uaity / process / individua) deveoped based on the '.7.&.5./.
phiosophy?

1+. How do you communicate the business ob.ectives to a empoyees?

11. How do you deveop and estabish pans to achieve the business ob.ectives?

12. <hat is your process to ensure that ade-uate resources are provided for these pans to be successfuy
impemented? %oud you show sections and/or ine items within your budget that support these pans?

1#. How do you communicate the pans to achieve the business ob.ectives to a empoyees?

10. <hat is your process to ensure that a empoyees are activey invoved in these pans / improvement activities?

11. <i a empoyees be abe to show e"ampes of recent or panned process improvements and be abe to
discuss how these improvements are reated to their process measures and/or company ob.ectives?

12. <hen as(ing empoyees about their process measures and improvement goas what shoud we e"pect to see
as evidence of your communication?

13. <i a empoyees be abe to discuss the pans to achieve the improvement goas that their .obs affect?

C!STOMER .OC!S
14. <i a empoyees be abe to discuss customer feedbac( reevant to their .ob?

1*. <i a empoyees be abe to show us evidence of customer feedbac( (as communicated by management)?

EMP"O$EE COMPETE%CE
2+. %an you show at east one e"ampe where evauations of )=/ effectiveness ead to an improvement in your
training methods?

21. Have you provided your empoyees with any forma training on probem soving techni-ues?

Additional automoti+e re/uirements
22. <hat is your process to motivate your empoyees to achieve the business ob.ectives and ma(e continua
improvements?

2#. <hat is your process to create an environment that promotes innovation, incuding -uaity and technoogica
awareness throughout the entire organi8ation?
5evised *67arch62++3
Pre-Audit Questionnaire / QMS Knowledge Exam for Top Management

20. <hat evidence might be avaiabe to demonstrate that these processes for motivating empoyees and creating
a proper environment for innovation are wor(ing?

21. <hat is your process to measure the e"tent of empoyee awareness of the -uaity ob.ectives and their
invovement in achieving them?

Mature QMS
22. How do you use your interna audit resuts to ma(e management decisions?

23. Have you seen overa improvement in your suppier performance since impementing !') *++1?

24. Have you seen overa improvement in your customer satisfaction since impementing !') *++1?

2*. Have you seen overa improvement in process variation since impementing !') *++1?

#+. Have you seen overa improvement in your empoyee competence since impementing !') *++1?

#1. Have you seen overa improvement in your cost of -uaity since impementing !') *++1?

#2. Have you integrated your si" sigma and ean activities with your !') *++1 based management system?

##. Have you seen overa improvement in your financia performance since impementing !') *++1?

5evised *67arch62++3