1.

0 INTRODUCTION
STELAMARIS (STAR OF THE SEA)
HURUMA DISPENSARY NJORO
P.O. BOX111-20107
NJORO
STRATEGIC PLAN
FOR
JANUARY, 201 ! DECEMBER, 201"
BOARD OF MANAGEMENT
P.O. BOX 111- 20107
NJORO JANUARY, 201
This strategic plan involves putting in place ideas to achieve all planned activities with
the aim of providing efficient, cost effective, affordable and quality services to our clients
at Stelamaris ( Our Lady star of the Sea- Huruma healthcentre
The services offered includes!
Outpatient services
Laboratory services
"#H$%&# services
'eneral inpatient services
"aternity services and
(eferral services respectively
1.1 #ISION
#entre of #hristian love , where every human person is served with respect and
dignity
1.2. MISSION
To evangeli)e through providing quality health care services based on holistic approach
centered on #hrist our Lord*
1.$ CORE #ALUES
i* #lients satisfaction
ii* #hristian witness
iii* (espect and dignity
iv* +uality services
v* ,phold patient rights
vi* #hristian fraternity
1. STRATEGIC PLAN SCOPE
This is a five year (-yr plan
To include areas of management, services provision, administration, spirituality and
development
.dentity sta/eholders, partners and community support systems
(each out to all regardless of tribe, age, se0 and ethnicity*
"onitory and evaluation strategies
%dopt current "edical and Health inventions approved by the church*
1.% OBJECTI#ES
To provide quality acceptable services
To alleviate human suffering by prompt attendance of our clients
To reach all who access our services through available resources
%ssist ministry of health in their main mandated of providing health services
including %&# and "#H services
1articipate in community development of our community through supporting groups
and the church in her duty of evangeli)ation
&etwor/ with all sta/eholders with the same ideals
1.& STRATEGIES
The following will be important for our growth and achievements*
(a #lients satisfaction*
(b +ualified and motivated staffs*
(c 2nsuring there are equipments and supply of necessary drugs and commodities*
(d (eferral services where applicable and necessary
(e #onduct outreaches in areas which are far to reach*
(f "obili)e resources to maintain car, equipments and live more staffs*
(g %bide by all legal requirements 3 (egistration of health facility and observing
statutory requirements e*g* &H.4, &SS4 etc
(h Lin/ up with "*O*H for updates and short courses for purpose of capacity building*
(i Support services for our clients who are on palliative care e*g*those on %nti-retroviral
therapy and organi)e for prayers session once in a quarter*
(5 1artner with anybody or organi)ation that intends to help the community*
(/ (eady to share our hope and aspiration with any services provide who has acceptable
value and norms
(l Ta/e part in all national planned activities that are aimed at preventing diseases and
protecting 1eople of 'od*
2.0 SELF E#ALUATION.
The S6OT analysis has been documented as the easiest and quic/ way of assessing one7s
performance* The analysis of internal (strength and wea/ness and e0ternal environment
(opportunities and threats was carried out for the following reasons*
8* To assess the potentials$capacity and given opportunities and challenges for
implementing this strategic plan*
9* To identify the practical ways for strategic interventions
%nalysis of the above is critical, for success build on strengths, resolve wea/ness, e0ploit
opportunities and avoid threats
:elow find the analysis
2.1 STRENGTHS
+uality services*
4unctional board of management*
#lients confidence*
#ommitted staff*
Support from the church and community around*
Have a vehicle that double as an %mbulance*
2.2 'EA(NESS
&ot accredited by &H.4*
Lac/ of staff retention due payments*
Lac/ of sufficient funds to hire a doctor*
2.$ OPPORTUNITIES
Have a good number of clients*
%ccessible*
'ood relationship with &5oro Health centre (% county facility*
#an hire part time staffs (Locum*
Large catchment area*
9*; TH(2%TS
4ree medical services from government facilities*
Lac/ of <onor funding*
2ratic movement of staffs to greener pastures especially government facilities*
#ompetition from other services providers *
=*>ANALYSIS OF S'OT
F)*+ ,-. /0*1. /2/34565 6, 7/+. 89 ,-/,,S,).2:,- /). +*). ,-/2 ;./<2.55
.5 /2= ,-)./,5 ,S* :61.5 85 / :**= 0/5. *2 ;-.). ,* 0863= *2 *8) 5,)/,.:67
93/2 0/5.= *2 ,-. /0*1. /=1/2,/:..
$.0 BAC(GROUND INFORMATION
Huruma clinic started in 8?@9 under the management of 4r* "artin :arley and Sr*
%ugustine of the congregation of Sr* "ercy :oth from .reland
They had a board of management and "r*Aohnson Bihanya was the 8
st
chairman of the
board
The facility had only two small rooms*
R**+ I
This was use as a consultation room and in5ection room$dressing room*
R**+ II
6as medicine$<rug store and dispensing room* The year 8?@;, the county council of
&a/uru donated land to "ercy sisters to construct a health*
.n 8?@C the construction begun and was completed in 8?@? (where the &5oro health centre
is situated
.n early 8?D>7s before the #atholic <iocese of &a/uru through Srs* Of "ercy moved in
the facility was claimed by the former president of Benya His 20cellency 1resident
<aniel %rap "oi, to become a public facility, currently &5oro <istrict hospital*
The facility continued functioning in the two small rooms* They couldn7t do further
construction due to financial constraints and frustration as they had spent all their money
in putting up the facility that was ta/en away*
The Huruma dispensary was recently opened by (ev* :ishop "aurice "uhatia
"a/umba, the :ishop of the <iocese of &a/uru and acquired the new status by
being renamed Stelamaris (Our lady star of the sea Health centre* Offering
services that includes outpatient services, laboratory services, "#H$%&#
services, general inpatient service, maternity services and outreach services*
The inpatient has a capacity of 9> beds, currently! the facility is under the management of
sisters of St* Aoseph of Tarbes, for #atholic <iocese of &a/uru*
$.1 SITUATION AND LOCATION
The health faci8lity is at the diversion corner, 8>> meters off the "ain &5oro-
2lburgon road, behind St* Lwanga #atholic #hurch ne0t to &5oro country golf
#lub
.t is situated in &5oro Sub country, &a/uru #ounty
$.2 POPULATION AND SI>E
.t is estimated that &5oro division has C;,>>> people while the sub county has
DC,>>>but pro5ection male E 889,@D9, female 88;, C=C Total 99@, ;8? (Source
<istrict <evelopment Office 3&5oro
.0 PRIORITY PLAN
O:A2#T.F2 %#T.F.TG (2S1O&S.:L2 T."2 #OST
8* .mprove on
strategic records
9* Smart staff
=* 4urnishing
office
;* 4urnishing
wards
1urchase a
Laptop
1roviding
uniforms
1urchase of
office
furniture
,nit "anager Aane 9>8;
Aan 9>8;
4eb 3 %pril
9>8;
Fariable
.mprove on
8* <iagnostic
services
9* .ncrease water
capacity
=* :uilding Srs*
2nclosed
;* "aintenance
and service
vehicle
(enovation of
laboratory and
1urchase
2quipment
(ecruit a new
laboratory
tech
1urchase of
water tan/
and
installation of
stand
,nit manager "ay 3 Aune
9>8;
Aan 3 <ec
9>8;
Fariable
H".S system
4ence$gate
1atient uniform
.ntroduce
H".S System
in our facility
To reinforce
the fence and
erect decent
gate
,nit "anager$*:
oard*
Aan-
%ug*9>8-
Fariable
PRIORITY FOR 201%
1riority Ob5ective %ctivity (esponsible
person
Time
<ental
department
20pand services .ntroduce dental
service
,nit manager Aan-Auly9>8-
2ye #linic 20pand Services .ntroducing
services and
infrastructure
,nit "anager %ug-<ec9>8-
PRIORITY FOR 2017
1riority Ob5ective %ctivity (esponsible person
Theatre ,H-raydept 20pand Services (educe (eferrals ,nit
"anager$:oard$<onor
PRIORITY FOR 201"
1riority Ob5ective %ctivity (esponsible
person
#ost
Staff Houses
%dministration
and bloc/
%vail staffs at
reasonable
distance*
House staff
1ut up a
modern
administration
office
,nit manager
:oard $<onor
Fariable
-*> PUBLIC PARTICIPATION
This involved two important sessions where both /ey informant discussions and personal
questionnaires were used*
The #lient 20it questionnaire had three sections %, :and# respectively* The outcome was as
follows!

%.1 PERSONAL ?UESTIONNAIRE OUTCOME.
Out of the fifteen(8-+uestionnaires intended to be administered, thirteen(8=were used and
below are the out comes
%.1.1. RESPONSE ON CLIENTS RECEPTION AND EN#IRONMENT.
D>I said the Location was e0cellent while the remaining 9>I said it was good*
?9I ac/nowledged the warmth received from staffs, comfort and privacy of the e0amination
room was e0cellent while DI said it was good*
8>>I found the #linic to be #lean*
%.1.2. RESPONCE ON SER#ICE DELI#ERY
8>>I,6ere Satisfied with time Spent 6aiting for services, concern from staffs, Listening to
clients, confidentiality and privacy* 2mpathies with clients, has s/ill and /nowledge on
services offered*

%.1.$. SER#ICES COMMONLY ACCESSED.
"alaria******************************************************* 9?*9I
Stomach problems************************************* 8C*@I
Headache*************************************************** D*=I
#ommon cold******************************************** 9>*?I*
Typhoid************************************************** D*=I
.n5uries************************************************** ;*9I
#hec/ up**************************************************** ;*9I
4ever***************************************************** ;*9I
"aternity Services********************************** ;*9I
"#H Services**************************************** ;I
%.1.. CHALLENGES FACED 'HEN SEE(ING SER#ICES.
Those with challenges were 9=*9I while those without challenges were @C*DI*
Some of the ma5or challenges identified were!
The lab staffs to give results faster
The facility should have a pharmacist
The clinician to be welcoming
Some of the recommendation included pharmacy to have staffs to minimise delays
"obile services should be introduced
The direction within the facility should be indicated*
.ntroduce &H.4 bill payment
.ncrease number of laboratory staffs
1ut directions in the facility
%dd an ambulance
"aintain the services as they are now
6hy some people do not see/ services
- "a5ority tal/ed of #ost
- :illboard to show direction
- %ssumed on the #atholic stand on issues li/e family planning will affect them*
6hen services required are unavailable!
"a5ority ta/e doctors advice on referral
See/ services elsewhere
6hat the respondent would the management in the facility to /now*
"a5ority said the facility is clean and well managed
The staffs should continue being /ind to attract more clients
Should mar/et their services more
4acility team
,nit "anager 3 "anages day to day activities and a secretary to the board of
management*
8* #linical officer 3 8 consults clients
9* &urses 3 = assist the clinical officer
=* #ler/s$#ashier 3 8 #ollect funds and /eep records
;* 1atient attendant 3 assist the nurse
-* 1atient attendant 3 8 cleaner @*8 coo/D* 8#ounselor, ?8store /eeper$driver
"anagement plan
The facility is run by a :oard of management team that consist of !
8* #hairman
9* Secretary 3 unit manager
=* 1arish priest
;* #hairman of the parish
-* #hief of the %rea*
C* "edical co-ordinator #<&
@* 8 Treasurer
D* . community rep
(oles of the board "embers!
To improve e0penditure of the facility*
<iscipline cases*
:udgeting*
(esource mobili)ation*
Hiring and firing*
(epresent the facility in forums*
"eetings for day to day management*
C*>:udget
table
1lanned activities
@*>.mplementation schedule
1(.O(.TG
ST(%T2'G
O:A2#T.F2 %#T.F.T
G
9>8; 9>8- 9>8C 9>8@ 9>8D
8* 4acility
.mprovemen
t
(enovatio
n of
facility
9* 'eneral
"aintenance
of vehicle
and
equipment
(outine
maintenan
ce
=* .nstal H".S .ntroduce
H".S
system