2012: Resolving installation issues with a

clean install of AutoCAD Civil 3D

Issue
There are instances when you may experience problems or issues with the original
installation of AutoCAD Civil 3D 2012. In these cases, it is strongly recommended that
you completely remove AutoCAD Civil 3D 2012 from the system and then perform a new
installation on the system.
Solution
To uninstall AutoCAD Civil 3D 2012 and remove any remnants of this product from
the system, follow these steps:
Important! Back up any existing custom Civil 3D 2012 files before you implement the
following procedures. Also, be sure to uninstall all other applications or extensions that
work on top of Civil 3D 2012 prior to uninstalling Civil 3D.
To uninstall AutoCAD Civil 3D 2012
NOTE: These programs will need to be removed in this specific order. In the Add or
Remove Programs (Programs and Features) dialog box, first find and select:
Windows XP Windows Vista & Windows 7
1. Click Start menu (Windows) > Settings
> Control Panel
2. In the Add or Remove Programs select
1. Click Start menu (Windows) > Settings
> Control Panel
2. In the Programs and Features select
Autodesk Material Library Base
Resolution Image Library 2012
then click Remove/Uninstall.
Autodesk Material Library
2012 and click Remove/Uninstall
AutoCAD Civil 3D 2012 and click
Remove
Autodesk Storm and Sanitary
Analysis 2012 and click Uninstall
Autodesk Material Library Base
Resolution Image Library 2012
then click Remove/Uninstall
Autodesk Material Library
2012 and click Remove/Uninstall
AutoCAD Civil 3D 2012 and click
Uninstall/Change
Autodesk Storm and Sanitary
Analysis 2012 and click Uninstall
4. Click Yes when prompted to
confirm that you want to completely
remove the application and all of its
4. Click Yes when prompted to
confirm that you want to completely
remove the application and all of its
components. components.
5. If you are prompted to remove
shared files, click No to All, and then
click Yes when prompted for
confirmation to proceed.
5. If you are prompted to remove
shared files, click No to All, and then
click Yes when prompted for
confirmation to proceed.
6. After the uninstall procedure has
completed, click OK and restart the
computer.
6. After the uninstall procedure has
completed, click OK and restart the
computer.
To remove any remaining AutoCAD Civil 3D 2012 files
1. Using Windows Explorer, delete the following Civil 3D 2012 installation folder:
Windows XP: C:\Program Files\Autodesk\AutoCAD Civil 3D 2012
Windows Vista, and Windows 7 (32-bit): C:\Program
Files(x86)\Autodesk\AutoCAD Civil 3D 2012
Windows XP, Windows Vista, and Windows 7 (64-bit): C:\Program
Files\Autodesk\AutoCAD Civil 3D 2012
Note: If your operating system is configured to store the Program Files folder on a drive
other than the C drive, adjust the file path accordingly.
2. Delete the following folders:
Windows XP Windows Vista & Windows 7
C:\Documents and
Settings\All
Users\Application
Data\Autodesk\C3D
2012
C:\Users\<user>\AppData\Roaming\Autodesk\C3D
2012
C:\Documents and
Settings\<user>\Appli
cation
Data\Autodesk\C3D
2012
C:\Users\<user>\AppData\Local\Autodesk\C3D
2012
C:\Documents and
Settings\<user>\Local
Settings\Application
Data\Autodesk\C3D
2012
C:\ProgramData\Autodesk\C3D 2012
Warning! Problems caused by improperly editing the Windows registry could render
your computer operating system unusable. Microsoft provides a wealth of critical
information that you need to know about the registry in the Microsoft Knowledge
Base at http://support.microsoft.com/support.
Use the Microsoft Registry Editor only at your own risk and only after backing up
the registry as well as the system.dat and user.dat files as outlined for your operating
system in the Microsoft Knowledge Base and in the related solution, TS66513.
Additional information about the registry is also contained in the Help topics in the
Microsoft Registry Editor.
Note: You need to delete these folders for each Windows user account.
To remove any Civil 3D 2012 entries that remain in the Windows registry
1. Log on to the computer as a member of the Local Administrators group.
2. Click Start menu (Windows) > Run.
3. In the Run dialog box, enter regedit and click OK.
4. In the Registry Editor, locate the following subkeys and delete them:
5. HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.2\ACAD-A000:409
6. HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R18.2\ACAD-
A000:409
7. Close the Registry Editor.
8. Restart the computer.
AutoCAD Civil 3D 2012 has now been completely removed from your computer.
Before reinstalling AutoCAD Civil 3D 2012
1. In Windows Explorer, delete the contents of your Windows Temp folder. You can
locate the Temp folder by entering %TEMP% in the Address bar of Windows Explorer.
2. Use the End Task feature to end any anti-virus programs.
Note: Disabling anti-virus programs from the system tray may not be sufficient. Virus
checking programs may block certain activities that are seen as suspicious (for example,
accessing the registry, adding, removing, and updating DLL files, and so on), even though
these activities are common when installing or removing programs.
Several anti-virus programs can be disabled by right-clicking the taskbar icon and selecting
Disable from the shortcut menu. For more information about disabling your anti-virus
software, refer to the vendor of that software.
Important! It is important that you not only disable the anti-virus software but also use the
End Task feature to end the anti-virus software.
To verify that an anti-virus program is not running in the background as a TSR (Terminate
and Stay Resident Program)
Press CTRL+ALT+DELETE.
Click Task Manager.
In Task Manager, click the Processes tab.
Select the process for the anti-virus program, and then click End Process.
Now, you can reinstall AutoCAD Civil 3D 2012 on the computer.
Resolving user specific issues by resetting
AutoCAD Civil 3D 2012
Issue:
You have a situation where a single user is experiencing an issue with a particular
command or setting. When another user logs onto the same machine, they do not
experience the same issue.
Solution:
One of the easiest and quickest ways to resolve the issue for this particular user is to reset
the AutoCAD Civil 3D 2012 settings for that user. To do this, follow these steps:
Important: Make sure you back up any customized Civil 3D 2012 files before you
implement the following procedure and you will need admin privileges to do this.
1. Log on to the computer as that user.
2. On the Start menu (Windows), click Run.
3. In the Run dialog box, enter regedit.
4. In the Registry Editor, browse to the following key and delete it:

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.2\ACAD-A000:409

5. Close the Registry Editor.
6. Using Windows Explorer, browse to and delete the following user's application folders:

For Windows Vista and Windows 7

C:\Users\<user>\AppData\Roaming\Autodesk\C3D 2012
C:\Users\<user>\AppData\Local\Autodesk\C3D 2012

For Windows XP

C:\Documents and Settings\<user name>\Application Data\Autodesk\C3D 2012
C:\Documents and Settings\<user name>\Local Settings\Application
Data\Autodesk\C3D 2012
7. Start AutoCAD Civil 3D. This will initiate the secondary installer, re-creating the
deleted files and folders.
Warning!
Problems caused by improperly editing the Windows registry could render your computer
operating system unusable. Microsoft provides a wealth of critical information that you
need to know about the registry in the Microsoft Knowledge Base at
http://support.microsoft.com/support.
Use the Microsoft Registry Editor only at your own risk and only after backing up the
registry as well as the system.dat and user.dat files as outlined for your operating system in
the Microsoft Knowledge Base and in the related solution, TS66513. Additional
information about the registry is also contained in the Help topics in the Microsoft Registry
Editor.


Resolving user specific issues by resetting
AutoCAD Civil 3D 2014
Issue:
You have a situation where a single user is experiencing an issue with a particular
command or setting. When another user logs onto the same machine, they do not
experience the same issue.
Solution:
One of the easiest and quickest ways to resolve the issue for this particular user is to reset
the AutoCAD Civil 3D 2014 settings for that user. To do this, follow these steps:
Important: Make sure you back up any customized AutoCAD Civil 3D 2014 files before
you implement the following procedure and you will need admin privileges to do this.
1. Log on to the computer as that user.
2. On the Start menu (Windows), click Run.
3. In the Run dialog box, enter regedit.
4. In the Registry Editor, browse to the following key and delete it:

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R19.1\ACAD-D000:409
5. Close the Registry Editor.
6. Using Windows Explorer, browse to and delete the following user's application folders:

For Windows Vista and Windows 7

C:\Users\<user>\AppData\Roaming\Autodesk\C3D 2014
C:\Users\<user>\AppData\Local\Autodesk\C3D 2014

7. Start AutoCAD Civil 3D 2014. This will initiate the secondary installer, re-creating the
deleted files and folders.
Warning!
Problems caused by improperly editing the Windows registry could render your computer
operating system unusable. Microsoft provides a wealth of critical information that you
need to know about the registry in the Microsoft Knowledge Base at
http://support.microsoft.com/support.
Use the Microsoft Registry Editor only at your own risk and only after backing up the
registry as well as the system.dat and user.dat files as outlined for your operating system in
the Microsoft Knowledge Base and in the related solution, TS66513. Additional
information about the registry is also contained in the Help topics in the Microsoft Registry
Editor.