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CRM

- Amazing customer experiences

?

Dynamics CRM

Dynamics CRM
Dynamics CRM

Microsoft Dynamics CRM Roadmap

Over 65%
of new

CRM
customer

Forrester CRM Wave Report

adds are
Online
Gartner SFA Magic Quadrant

In a resource- constrained environment, a user-friendly,


collaborative and comprehensive CRM system with strong
data analysis and reporting capabilities is essential.
Ishbel Sterrick, Chief Financial Officer, The Smith Family

Non-Profit Template on Dynamics CRM


Constituent Dashboard

Constituent Management

Non-Profit Programs

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

Cross Browser

Microsoft Outlook

Email Tracking

Email

Email Tracking

E-mail
,Email,
,

Email Tracking

E-mail,

Email Tracking

E-mail,Outlook
CRM

Excel (1.2.3.)

Word

EX:

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EX:

Microsoft CRM 2013 APP for Tablet


Sales Dashboard

IPad https://itunes.apple.com/us/app/microsoft-dynamics-crm/id678800460?mt=8
Windows8,8.1 Tablet http://apps.microsoft.com/windows/en-us/app/microsoft-dynamics-crm/93772212-7b724aee-bc4e-b1adb7712ebe

Microsoft CRM 2013 APP for Mobile

CRM 2013 mobile solution for phones is now available for download on Windows Phone store, iTunes and Google Play.
Windows Phone Store - http://www.windowsphone.com/s?appid=bdf6ad14-8ff3-4db1-a9d5-336c50ef13ee
iTunes - https://itunes.apple.com/us/app/microsoft-dynamics-crm-for/id723891307?mt=8
Google Play Store - https://play.google.com/store/apps/details?id=com.microsoft.crm.crmhost&hl=en

--Lync or Skype
Microsoft CRM

()
Outlook

CRM

()
Outlook

CRM

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

KPI

K
P
I

CRM

KPI

CRM

CRM

CRM

KPI 4

CRM

(eDM)

Rich-Html

(eDM)

(eDM)

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

pipeline

Pipeline

CRM

CRM

CRM

Tablet

CRM

CRM

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

,!!

KPI

KPI

(,),

,,,
,

Skype
,

KPI 4

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Mobility

Lync
Skype

,,,,,

,,
Microsoft CRM

CRM

Social

Microsoft CRM 2013 Framework


Cross
Brower

Word
Excel

Outlook

Lync
Skype

Mobility

,,,,,

,,

!!!!!!!
Microsoft CRM

CRM

Social

Microsoft Dynamics CRM


YOUR Amazing Customer Experience Platform

:
:

Dynamics CRM Server


Dynamics CRM Users (Client Access License)
SQL Server
Windows Server

Built for customer experience