Professional Documents
Culture Documents
ON
DEPARTMENT OF MANAGEMENT
BIRLA INSTITUTE OF TECHNOLOGY, MESRA,
(LALPUR EXTENSION CENTRE) RANCHI
EFFECTIVENESS OF TRAINING AND DEVELOPMENT
OF EMPLOYEES IN CCL
INTRODUCTION
Training and development refer to the imparting of specific skills, abilities and
by changing the employee’s attitude or increasing his or her skills and knowledge.
Successful candidates placed on this job need training and perform their duties
effectively. Workers must be trained to operate machines, reduce scrap and avoid
order to enable them to grow and acquire maturity of thought and action. Training
Whenever there is a gap between the actual performance and whatever is needed
i.e. the standard, productivity suffers. Training can reduce, if not eliminate this gap. It
specific items of knowledge, skill or attitude they need to perform up to that standard.
Emphasis has been laid on the training and development of employees with a view
Any training and development programme must contain inputs, which enable the
participants to gain skills, learn theoretical concepts and help acquire vision to look
into the distant future. In addition to these, there is a need to impart ethical
orientation emphasizes on attitudinal changes and stress upon decision making and
turnover can be reduced if employees are trained well. Future needs of employers
industry analysis and the like is useful for better management of a company.
profit orientation.
• Improves the job knowledge and skills at all levels of the organisation.
skills.
administration, etc.
and knowledgeable.
consultation.
solving.
operationalized.
• Provides the trainee an avenue for growth and a say in his / her own
future.
• Helps a person develop speaking and listening skills, also writing skills
Benefits in personnel and Human Relations, intra group and inter group
• Aids in orientation for new employees and those taking new jobs through
transfer or promotion.
policies.
India Limited (CIL) with 49 collieries CCL is continuously engaged in developing its
CCL with its headquarter at Ranchi, operates 74 mines and 6coal washeries. Each
mines and washeries is formed after planning preparation of the project by CMPDI
appraisal and approval. The company is the major source of coal in India. Its all
projects lay down certain basic objectives and target for growth and development,
Objectives of CCL
• Enable employees to keep up with the latest knowledge and skills and
effective manner.
• To know and understand how the employees shall make full use of the
environment, how far does CCL make efforts to upgrade the knowledge of
• To know how far has the initiative been taken by the employees, to avail
employees.
employees.
PROBLEM DEFINITION
and rise within the organisation and increases their market value earning power and
job security.
It moulds the employees attitudes and helps them to achieve a better co-
operation with the company and a greater loyalty to it. Considering the importance of
T&D, we tried to measure and verify the effectiveness of training and development in
C.C.L. To measure and verify the effectiveness of training and development in CCL.
LIST OF INFORMATION REQUIRED
• To find the level of satisfaction with the current training and development
programme.
system.
• To find how the employees view the training and development programme
among employees.
• To find out how far has the training and development been effective in
their work.
RESEARCH METHODOLOGY
Research is a careful investigation or inquiry specially through search for new facts
we not only talk of the research methods but also consider the logic behind the
methods we use in the context of our research study and explain why we are using a
particular method or technique and why we are not using other so that research
results are capable of being evaluated either by the researcher himself or by others.
Research Design
data in a manner that aims to combine relevance to the research purpose with
Exploratory Research
Exploratory research studies are also termed as formulative research studies. The
main purpose of such studies is that of formulating a problem for more precise
view. The major emphasis in such studies is or the discovery of ideas and insight.
Sampling Plan
After deciding on the research approach and instruments, we will design a sampling
plan.
Sampling Unit
In our survey, sampling unit is every member of the population that is all employees
of C.C.L. Ranchi
Sampling Size
This refers to the number of items to be selected from the universe to constitute a
sample.
Sampling Technique
Every member of the population has an equal chance of selection. We have used
Data Source:
• Primary Data
Our primary data are direct and personal interview with the employees and
Secondary Data
Secondary data means data that are already available i.e. they refer to the
data which have already been collected and analysed by some one else and
Ans. 1 Awareness
100% of Awareness
Findings
Our research unfolds the fact that there is 100% awareness and almost all the
The main objective however is to develop the newer capabilities in the employees
so, as to enable them to tackle both present and future problem realising
organisational goal.
100%
80%
60%
40%
20% 6%
0%
Yes No
Findings
The survey unfolded the facts that about 94% of the respondents have attended
its employees time to time on the basis of the requirement and ace to the them by
Ans. 3
Duration of Training Programme
44%
45%
40%
31%
35%
30% 25%
%age of 25%
Respondents 20%
15%
10%
5%
0%
More than 2
6 - 12 months
1 - 2 yrs.
yrs.
Periods
Findings:
The analysis unfolds the fact that about 44% of employees receive training with in 1
– 2 years, 31% of employees receive training in more than 2 years and about 25% of
It implies that CCL tries to provide training to its time to time on the basis of
requirement.
Ans. 4 & 5 EFFECTIVENESS & SATISFACTION LEVEL
50
50
45
40
35
30
25
19
20
12.5 12.5
15
10 6
0
Strongly Strongly
Satisfied Neutral Unsatisfied
Satisfied Unsatisfied
Findings:
The analysis shows that about 12.5% of respondent strongly satisfied and feel that
these training programme effective and it has also helped them in their daily work,
about 50% of respondent satisfied with the training system prevailing in CCL. 19% of
respondent are neutral about their views and 6% and 12.5% of respondent are
unsatisfied and strongly unsatisfied with the training system prevailing in CCL
respectively.
Ans. 6
When the respondent were asked that what measure should be taken to
Some respondents also said that after training programme the prospects
should be imparted.
Ans. 7
Application of Training Programme &
Achievement made by CCL
100
90
80
70
%age of Employees
62.5
60
50
40
30
20
18.75
12.5
10
0 6.25
Strongly agree
0
Agree
Neutral
Disagree
Strongly Disagree
Findings:
Our research unfolds the facts that about 62.5% of employees are agree that there
are neutral about their views and 12.5% of respondent are strongly agree on this and
90
80
70
%age of Employees
60
50
40
30
20
10
0
Always
Often
Not so often
Seldom
Never
Findings:
Analysis unfolds the facts that about 56.25 of employees often apply the knowledge /
skill gained by them during the training programme; 18.75% of employees not so
often apply their knowledge and 18.25% of respondent always apply their knowledge
It implies that most of them apply idea and concepts acquired during training which
aims at helping the employees to acquire knowledge required to perform all their
60
Percentage of Employees 50
40 37.5
30
20
10
0
Yes No
Findings:
Our research unfolds the facts that about 62.5% of respondent feel that they have
not receive sufficient training for doing your present job in a better way according to
their views training never ending process and one has always crave for and need
training and development to cope with modern technology and changing time.
37.5% of respondent feel that they have received sufficient training for performing
their work.
Ans. 10 MENTAL SATISFACTION PROVIDED BY TRAINING PROGRAMME
Strongly
Disagree
0%
Disagree Strongly Agree
6% 13%
Neutral
25%
Agree
56%
Findings
The above figure shows that this programmes are helpful in providing mental
satisfaction. The training programmes bring them satisfaction, they are able to learn
something new, something different that can be applied to their work life.
Ans. 11 CO-ORDINATION BETWEEN DIFFERENT DEPARTMENTS
Strongly Disagree
0%
Disagree
Neutral 0%
13% Strongly Agree
25%
Agree
62%
Findings
Our analysis unfolds the fact that more half of the sample size agree that the training
the organisation. About 25% of the respondent strongly agree and believe that when
people get training together the interaction amongst themselves improve the working
Strongly
Disagree
Disagree 0%
Neutral 6%
0% Strongly Agree
38%
Agree
56%
Findings
Our research unfolds the fact that about 56.25% of employees from the sample size
agree that the training and development system of CCL beneficial for the employees
towards their individual and organisational growth. Organisation are never perfectly
static. They keep on changing employees skills and abilities therefore require
continuous upgrading.
The employees fees that training has played a major role to improve productivity in
the better way whereas 6.2% of respondent are not agree on this question.
Ans. 13. INTRODUCTION TO NEW CONCEPTS & TOOLS
70
62.5
60
50
40
30
20 18.75
12.5
10
6.25
0
0
Strongly Agree Neutral Disagree Strongly
Agree Disagree
Findings
The research unfolds the fact that about 62.5% of the respondent of our sample size
agree that the training programme introduced them to new concept and tools that
have helped them to perform their job better and about 6.25% are strongly agree that
From this we imply that through a training programme, an employees can perform
better, they are useful for being introduced to new concept and tools.
Ans. 14.
When the respondent were asked that what barriers you have been experienced
Mostly employees said that generally they are not given a chance to
Since the existing training system is not such that any new knowledge is
Once training needs are assessed, training and development goals must be
established. Without clearly set goals, it is not possible to design a training and
development programme and after it has been implemented, there will be no way of
We have taken five parameters to give our project topic a finishing touch:
Efficiency of performance
In general most of respondents were satisfied with the training provided. They
believe training is the doorway to greater performance. It does ensure value addition
to the overall business process. The respondents who were not satisfied with the
their working condition / situation. Training can never be a success without a positive
mind frame. The trainees should be prepared to involve themselves wholly for the
training because this will not only set the organisation banner fly high but will also
makes the employee be a part of the success. Thus training is a learning experience.
Enhancement of knowledge and skill
Training does ensure enhancement of knowledge and skill. Our research unfolds the
fact that CCL provides training only to the executives and not to the subordinates,
which is very important to enhance their knowledge and skill. Those who have
received such training are thus satisfied leaving others at a loss. Thus each
employee should get adequate chance to explore his own ability. These training
course are a major platform to exhibit their dormant talents and skills. The
The training system helps each individual to carry out his task with dedication and
asked the respondents, whether they are getting any mental satisfaction through
these training programmes, about 75% of the sample size were agreeing to it and
thus it implies that. It is beneficial for the employees for their individual and
organisational growth. When an individual is able to take and make decisions in the
Efficiency in performance
Training is needed by any organisation that wants to grow continuously. In the fast
changing environment organisation can scale new heights only through the effective
The employees are encouraged to take risks, experiment, innovate and make things
Generally the do not get chance to implement their training skill in their work
life.
The rules and regulations framed by the company do not allow to grow ahead
with the knowledge and skill gained by the employees during the training
session.
Generally they have lack of equipment, knowledge & skill, thus effective
Most of the employees are unskilled and thus those in the upper level
thus lacking co-operation which leads to adverse effect on the work in the
organisation.
Thus training helps to perform task of higher degree and quality. For this there has to
Majority have agreed to this, they feel training is beneficial for the individual because
here his contribution alone can lead his organisation. The choice is in his hands.
Training helps to acquire or sharpen capabilities required to perform various
functions associated with their present or expected future roles. The training system
make them accomplish new functions leading to organisational and individual goals.
SUGGESTIONS & RECOMMENDATIONS
The training department should select the right person for the training and
especially when there is a need for it. Most of the employees feel that the
training given to them is not sufficient and satisfactory hence CCL should
There should be availability of good trainers. This is one area over which
the employees are once again dissatisfied. They hold the opinion that
inspite of them attending the training programmes, yet they are unable to
analysis system and accordingly training needs are to be set as per the
and training and retraining are done at all levels on a continuous and on
going basis.
There was insufficient interaction with the employees because of the time
limitation.
response.
BIBLIOGRAPHY & REFERENCE
Gupta S.P. and Gupta M.P., Business Statistics, Sultan Chand and Sons
Educational Publishers.
Employees of CCL.
CONTENTS
1. Introduction
3. Problem Definition
5. Research Methodology
7. Conclusion
9. Limitations
10. Annexure
11. Bibliography
ACKNOWLEDGEMENT
There are people who simply by being they are influence and inspire you
guide Mr. S.N. Shahdeo who was a source of continuous guidance and
We also thank who cooperated with us and took out sometime to provide
(Megha Anand)
CERTIFICATE OF APPROVAL
Rashi Gupta (BBA/1034/03) in partial fulfilment of the requirement for the award of
Examiner)
CERTIFICATE OF GUIDE
Technology, Ranchi.
Deptt. of Management
Date: