SM001-

Solution
Manager
Volume 5
ANJAN
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SOLUTION MANAGER
Solution manager has three life cycle phases-
1. Implementation - SAP Solutions, Upgrade SAP solutions
2. Operations - Monitor SAP solutions and Manage the support desk
3. Optimization - Manage change request and Link to SAP services
6 common scenarios
1. SAP Solutions
2. Upgrade SAP solutions
3. Monitor SAP solutions
4. Manage the support desk
5. Manage change request
6. Link to SAP services
ASAP as a PC based tool called value SAP
5 roadmaps
1. Implementation roadmap- test procedure, training and organization
2. Solution management roadmap- Technical infrastructure /operations
3. Global template roadmap- Corporate template/follow up project
4. Upgrade roadmap- Business application components
5. Other roadmaps- variation of implementation roadmap
3 elements of the implementation roadmap
1. Roadmap structure
2. Viewing or text area
3. Attachments area
Business blueprint
1. Business structure
2. Business scenarios
3. Business process groups
4. Associated items
5. Blueprint document
Not features of configuration
1. Generate blueprint
2. Configure IMG objects

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Configuration transaction components
1. Project documentation
2. Transaction assignments
3. Configuration of IMG objects
4. Development items
5. Test cases
6. Graphics
7. Training materials
3 monitoring sections within SAP solution manager
1. Business process monitoring [CCMS]
2. System monitoring : central systems
3. Service legal management
Service desk features
1. Message handling process
2. Customer solution handling
3. Managing SAP Notes
4. Solution manager diagnosis
Advanced features of solution manager
1. Change request management (landscape)
2. Solution manager diagnosis
Monitoring
1. Proactive Monitoring
2. Reactive Monitoring
3. Automatic Monitoring
4. Expert / Manual Monitoring
Business process monitoring
1. Cross application objects
2. Application specific objects
3. Interface objects
4. Customer specific objects
Configuring testing features
Benefits of Sol Man:
1. Faster return on investment (ROI)
2. Accelerates implementation and continuous improvement
3. Availability of implementation road maps, best-practice documents, and SAPsolution management
services speed learning and accelerate project
4. Provides central point of control for multi-component environments.
5. Facilitates technical and application integration.
6. Integrates with IT landscapes that include both SAP and non-SAP applications
7. Reduce their total cost of ownership without making major changes
8. Reduce the cost of operation
9. More leverage from their IT investments
10. SAP Netweaver Overview
11. A fully integrated suite of technology products that can run either the mySAP Business Suite applications or a
bespoke development using Java. We simplify the marketing descriptions and translate them into the everyday
SAP technical environment.
12.
13. SAP NetWeaver Application Server
14. SAP say "Supports platform-independent Web services, business applications, and standards-based
development, enabling you to leverage existing technology assets for Web-services-oriented solutions" Find
out more at http://service.sap.com/webas
15.
16. We say "Previously called the SAP Web Application Server, the ABAP stack is SAP BASIS with the capability of
serving html and jsp pages and sending and receiving emails, the J2EE stack is a radically different technology
when run as a standalone component but well integrated when run as a double stack ABAP and J2EE server"
17.
18. SAP NetWeaver Business Intelligence
19. SAP say "Enables you to integrate data from across the enterprise and transform it into practical, timely
business information to drive sound decision-making" Find out more athttp://service.sap.com/bi
20.
21. We say "The latest version of SAP Business Warehouse, providing data warehousing tools for SAP and non-SAP
based applications" more are
22.
23. SAP NetWeaver Portal
24. SAP say "Unifies critical information and applications to give users role-based views that span the enterprise,
enabling you to take full advantage of your information resources" Find out more
at http://service.sap.com/nw-ep
25.
26. We say "Previously called SAP Enterprise Portal and sits in front of SAP applications, replacing SAPGUI for normal
users and gives a true, role based view of the business across SAP and non-SAP applications"
27.
28. SAP NetWeaver Exchange Infrastructure
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29. SAP say "Delivers open integration technologies that support process-centric collaboration across the extended
value chain" Find out more at http://service.sap.com/xi
30.
31. We say "Also known as SAP XI, it sits behind SAP and non SAP applications and acts as a central interface hub,
reducing the need for point to point interfaces"
32.
33. SAP NetWeaver Master Data Management
34. SAP says "Ensures cross-system data consistency and helps integrate business processes across the extended
value chain" Find out more at http://service.sap.com/mdm
35.
36. We say "Ensures you have consistent information in all systems one customer record, one material record etc
by providing a central repository for Masterdata from where it is distributed out to other applications"
37.
38. SAP NetWeaver Mobile
39. SAP say "Provides a "future-proof" mobile run-time environment based on open and flexible technology
standards and a powerful development environment for building integrated mobile solutions with native or
browser-based user interfaces" Find out more athttp://service.sap.com/mobile
40.
41. We say "Allows you to see applications on PDAs , phones and other mobile devices"
42.
43. Netweaver Releases
44. SAP naming has always been complicated and SAP Netweaver is no exception. There are 2 main releases of SAP
Netweaver;
45.
46. SAP Netweaver 04
47.
48. This was the first major release of SAP Netweaver, providing a consistent set of the technical applications,
receiving support packages in Stacks, tested across all components
49.
50. SAP Netweaver 7 (Previously called Netweaver 04S)
51.
52. This was originally planned as a minor release of Netweaver components to deliver all the functionality
necessary to support the mySAP Business Suite for that runs on Netweaver 04. Subsequently this version of
Netweaver has been confirmed as a full release and is now called SAP Netweaver 7.
53.
54. Support Packages Stacks
55. Traditional Support Packages
56.
57. In the old component days of SAP, applying support packages was relatively easy. You picked your product, you
downloaded the latest patches and applied them. Now with the increasing interconnectedness of SAP
Applications, this is no longer feasible in practise.
58.
59. Support Package Stacks
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60.
61. To ensure consistent patching across a landscape, Support Packages are now released in Stacks. These ensure
that the component applications you use (eg mySAP ERP 2004, Enterprise Portal and MDM) are all brought up to
a compatible level of support package. SAP supply tools for determine the packages necessary across the
components in the application landscape, more information can be found at http://service.sap.com/sp-stacks.
These stacks are particularly relevant to landscapes based upon SAP Netweaver 04 and