OrganizationalChangeManagement

WorkshopIntroduction
ICGFMMay1923,2014
RichardHudson EvansIncorporated
JimWright EvansIncorporated
DougHadden FreeBalance
1
WhatisChangeManagement?
Theprocessofhelpingpeople
understandtheneedforchange
andtomotivatethemtotake
actionswhichresultinsustained
changesinbehavior.
2
Successfulchangemanagementhelpsorganizationsand
theirpeopleperformbetter.
TheRealityofChange
Performance
P

E
TIME
REALISTIC
EXPECTED
ACTUAL
CHANGE
INTRODUCED
CHANGE
INTRODUCED
ACTUAL
NoChange
Management
REALIZED
WithChange
Management
Lessdisruption
Fasterchangeadoption
Optimizeresults
3
TheRealityofChange
People
Resistance
Exploration
Commitment
Denial
Preparation
Acceptance
4
ChangeManagement
CommonPitfalls
Planning Execution
Start late Only focus on the rational
Program design fails to include change Not dealing proactively with resistance
Create too much fanfare Fail to understand information network
No sense of urgency
Over rely on structure and systems to
change behavior
Not involving all stakeholders
Fail to target communications and provide
feedback mechanisms
Not creating a coalition of leaders Over rely on consultants
Ignoring culture Fail to consider organizational capacity
Forcing through too much change Declare victory too soon
5
SuccessfulChangeManagement
Requires
1. ActiveLeadership
2. DealwithResistance managingstakeholders
3. BuildingTrust
4. AddressingCulture
5. EnsuringReadiness
6. ManagingtheChangeProcess
7. EffectiveCommunications
6
Resistance
Channelresistanceconstructively
Think
Feel
Do
Awareness of
need for change
Understand and
commitment to change
Translate thoughts and
feelings into actions
7
Resistance
Taketargetedactions
Manager Manager
Supervisor Supervisor
Technical
Administrator
Manager Manager
Supervisor Supervisor
Technical
Administrator
Changemustbeledandmanagedbystaffwithin theimpactedorganizations
Leaders
Middle
Management
FrontLine
Staff
Mustbecome
advocates
CivilServiceExecutive
POLITICALAPPOINTEE
8
Resistance
ReinforceChange NotResistance
9
Communicatethevision
Managethechangethrougha
formalprogram
Alignrewardssystems
Providetrainingandsupport
Buildchangecapability&resiliency
Organization
Groups
Selltheproblem
Provideinformation
Encourageparticipation
Buildtrust,keepcommitments
Anticipate,acknowledgeandrespect
feelings
Allowfornegotiation
Buildchangecapability&resiliency
Individual
SuccessfulChangeManagement
Requires
1. ActiveLeadership
2. DealingwithResistance managingstakeholders
3. BuildingTrust
4. AddressingCulture
5. EnsuringReadiness assessingchangerisk
6. ManagingtheChangeProcess
7. EffectiveCommunications
10
MediumRisk
LowRisk
ChangeRisk
Innovationsinreadinessassessment
11
PortfolioView
ChangeRisk
ReadinessAssessment
ChangeAnalytics
1Risk5
P
r
o
g
r
a
m

C
o
m
p
l
e
x
i
t
y
Capacity for Change
MediumRisk
HighRisk
LOW HIGH
LOW
HIGH
SuccessfulChangeManagement
Requires
1. ActiveLeadership
2. DealingwithResistance managingstakeholders
3. BuildingTrust
4. AddressingCulture
5. EnsuringReadiness assessingchangerisk
6. ManagingtheChangeprocess
7. EffectiveCommunications
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I.Contact
II.Awareness
III.Understanding
V.Adoption
VI.Institutionalization
IV.Installation
Unaware
Confusion
Negative
Perception
Lackof
Support
Change
Abandoned
Preparation
Acceptance
Commitment
Changecommunications
Checkinorcheckingout?
D
e
g
r
e
e

o
f

S
u
p
p
o
r
t

f
o
r

t
h
e

C
h
a
n
g
e
Time
13
Regularity MessageType Deliverer
Senior
Leadership
Supervisors
Impacted
Stakeholder
Vision Benefits Plan Expectations Confidence
Updates Milestones Successes Empathy Problems
Consistent
Cyclical
Ongoing
Knowledge Experience Issues Emotions Solutions
Discoveries Actions Resolutions
All
Situational
Changecommunications
Targetedandongoing
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WorkshopDirections
GroupTableExercises
60minutes
15
WorkshopDirections
Scenarios
Threeuniquechangescenarios onepertable
1. Assessthechangeriskofprocurementreform
2. Planstakeholderengagementforaperformance
budgetingreform
3. Managethecommunicationsassociatedwiththe
introductionofaccrualaccounting
TableWorksheets
Descriptionofthescenario
Directionsfortheteam
Templatetohelpanalysis
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WorkshopDirections
Expectations
Teamquestions
Whatisyouranalysisofthesituationdescribedinthescenario
Whatdoestheteamrecommendasspecificchangemanagement
activities?
Compareandcontrastthecasestudyexamplewiththesituationsof
thecountryparticipantsaroundthetable
ReportOut
Prepareathreeminutesummaryoffindings
Nominateaspokespersontopresentfortheteam
Support
Moderatorstoroamtables
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