Your Reliance Bill

PUGAZAENTHI E Relationship No. : 2391501092

NO 14 LAKSHMI NAGAR THIRUMULLAIVOYUR Bill Period : 25-09-2009 to 24-10-2009
CHENNAI - 600062 Bill Date : 25-10-2009
TAMILNADU Bill No. : 293342935542
CIOU Code : TNRI10179C Tariff Plan Name : HSD_DATA
Credit Limit : 3,000.00
Your Reliance No. : 9382926222

Previous Dues Adjustments Payments Current Charges Total Amount Due Due Date Total Amount Due
(Rs.)(A) (Rs.)(B) (Rs.)(C) (Rs.)(D) (Rs.)(A + B - C + D) After Due Date (Rs.)

1,211.34 0.00 1,250.00 1,212.20 1,174.00 12-11-2009 1,224.00

Summary of Current Charges Amount (Rs.)

1. Monthly Charges 1,099.00
Sub Total 1,099.00
2. Taxes 113.20

Total Current Charges 1,212.20

"This statement has been issued by Reliance Communications Services - a division of Reliance Communications Infrastructure Limited for its dues and for services provided to you
by Reliance Communications Ltd. & Reliance Communications Infrastructure Ltd." Please refer to the Customer Application Form for Terms & Conditions.
Service Tax Registration No: AACCR7832CST001, Address: Reliance Communications Ltd., Thane Belapur Road, Kopar Khairane, Navi Mumbai - 400 710
Service Tax Registration No: AACCS2157HST002. Address: Reliance Communications Infrastructure Ltd., Thane Belapur Road, Kopar Khairane, Navi Mumbai - 400 710
Service Tax Category -Telecommunication Service.

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Your Payment Slip (Please attach this payment slip along with your payment)

Name : PUGAZAENTHI E Your Reliance No. : 9382926222

Bill No. Relationship No. Bill Date Total Amount Due (Rs.) Due Date

293342935542 2391501092 25-10-2009 1,174.00 12-11-2009

Paid By: Cash/Cheque No./DD Dated Amount(Rs.) Drawn On

DD/MM/YY Bank Name/Branch

Crossed Cheque/DD should be drawn locally in favour of RCIL A/c RIS2391501092

Regd. Off. : Reliance Communications Limited, H Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai 400710, Maharashtra, India.

1. Relationship Number :Your unique Account Number.
2. Bill Period :Time period you have been billed for
3. Previous Dues- Your Previous Bill Amount.
4. Adjustments- Any debit/credit transaction made in your
Account during the bill period.
5. Payments- Amount paid during this bill period.
6. Current Charges- All the charges incurred during this
bill period. This includes:
a. One Time Charges– Any charges for administrative
requests.
b. Monthly Charges– All monthly charges billed to you
in this bill period, e.g. Monthly Rent, Value Added
Service Rent, Advance Rent and any Other
Recurring Charges.
c. Voice Usage Charges– Charges for all voice call
made during the bill period.
d. Value Added Services– Charges for all reliance
Mobile World,Net connect, Black Berry Usage
Services, Reliance Caller Tunes and any other Data
Usage made during the bill period.
e. SMS Charges– Charges for SMS sent from home
location.
f. Roaming Usage– Charges for Services used while
roaming on voice calls, SMS, MMS and VAS.
g. Discounts– Discounts applied in your account
during the bill period.
h. Taxes– Amount of taxes charged as per government
regulations.
7 Total Amount Due-Amount you need to pay before the
due date, i.e., Previous Balance +/- Adjustments -
Payments + Current Charges. Total Amount Due as
reflected in the bill is rounded up to the next rupee for
ease of making payment. The difference paise are
adjusted in the next bill.
8. Due Date- Date by which you need to pay your Total
Amount Due to avoid Late Payment Charges and/or
disconnection of services. Previous unpaid dues, if any,
are payable immediately.
9. Amount Due after Due Date- Total Amount Due + Late
Payment Charges. If for any reason, you are unable to
make your payment by the Due Date, you will have to
pay Late Payment Charges along with Total Amount
Due
Complaint Redressal :
In case of any clarification on this bill, you can contact our 24 hour customer care on *222 (Toll Free) or 3033 3333 from any other phone or
visit any Reliance Communications Outlet before the due date. A unique docket number will be given for the complaint you register with us.
For any escalation please write to our Service Assurance Cell at: A Block, 2nd floor, Reliance Communications Ltd., DAKC, Thane Belapur
Road, Koparkhairne, Navi Mumbai-400710 or email at: serviceassurancecell@relianceada.com or Fax at: 022-30388005.
If your complaint is not resolved or you are not happy with the resolution, you can contact the Nodal Officer with your docket number. If you
are still not happy with the resolution, you can appeal to our Appellate Authority with your docket number in the prescribed format. Appeal
form is available on our website www.rcom.co.in at Contact us--Service Assurance Cell--Appeal Form.
Things to remember
Bill Payment:You can pay by Cheque, Demand Draft or
Cash at any Reliance Communication Outlet or by signing
up for Electronic Clearance Service/Standing Instruction
facility or by dropping your cheque at any of our drop boxes.
You can also pay online through our website
www.rcom.co.in or by using your Mobile Phone through
R-World Bill Pay Service,through IVR at *222 using Credit
Cards authorized by VISA, Diners or Mastercard.
Late Payment Charges:Please pay on or before ‘Due Date’
to avoid Late Payment Charges and/or disconnection. If
payments are made after Due Date, Late Payment Charges
will be levied @ 2.5% per month or Rs 50, whichever is
higher.
Credit Limit:A Credit Limit is assigned to your account and
is revised from time to time based on Security Deposit paid,
monthly usage and timely and regular payment of your
monthly bills. You can increase your Credit Limit by paying
Additional Deposit or signing up for Electronic Clearance
Service/Standing Instruction at any Reliance
Communications Outlet. Instance of cheque bounce or
ECS/SI charge back will reduce your Credit Limit. You are
informed about your usage when nearing your Credit Limit
via SMS/IVR/Telecall, wherein you are requested to make
interim payment, which will reflect in your next month’s bill.
Your services may get restricted in case usage exceeds
your Credit Limit.
Call Charge calculation:For all voice calls (Local, STD,
ISD), as soon as a call matures, minimum charges of 1
pulse becomes applicable. Pulse is rounded up to generate
call units. These call units when multiplied with the pulse
rate form the call charges. SMS is charged on per message
basis. All monthly fixed charges such as rentals, CLIP, etc.,
are charged on per month basis.
Change of Billing AddressYou can get your billing address
changed by visiting your nearest Reliance Communications
Outlet. You will have to submit the proof of your new
address along with the address change request form. The
address change will be done subject to positive address
verification and the same will reflect from the next bill
onwards.
About Your Services:
a. No migration fee is chargeable for migration to any plan.
b. No increase in any item of your tariff plan for 6 months
from enrolment of a tariff plan.
c. No charge will be levied for any services without your
explicit consent.
d. To avoid unwanted telemarketing calls, register your
telephone number in NDNC Registry -Call 1909 or send
SMS "START DND" on 1909.
e. Refund of security deposit on your request for termination
will be done in 60 days of termination of your connection,
beyond which you will be entitled to receive interest @ 10%
per annum.
f. Model calculations of estimated financial implication of
tariff plans are available on our website www.rcom.co.in
For Mobile--Postpaid--Joy Plans--National Plans--Tariff in TRAI
format
For Hello--Tariff Plans Postpaid--To see the postpaid Tariffs in TRAI
format

Contact details of Nodal Officer:

Ms.Venkateswari Arumugham,Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai - 600006.Phone :
0422-3031008.Email : Rcomnodalofficer.Chennai@relianceada.com,Fax : 0422-3031060.

Contact details of Appellate Authority:

Mr. Boban C Mathew,Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai - 600006.Phone :
044-30353432.Email : Rcomappellateauthority.Chennai@relianceada.com,Fax : 044- 30353434.
 Page: : 3 of 4
Relationship No. : 2391501092
Bill Date : 25-10-2009
Bill No. : 293342935542

Payments Amount (Rs.)

Cheque Payment Received on 08-10-2009 1,250.00

Total Payments Received 1,250.00

Current Charges Amount (Rs.) Amount (Rs.)

Monthly Charges 1,099.00
Taxes
Service Tax 109.90
Education Cess On Service Tax 2.20
SHE Cess On Service Tax 1.10 113.20

Total Current Charges 1,212.20

 Page: : 4 of 4
Relationship No. : 2391501092
Bill Date : 25-10-2009
Bill No. : 293342935542

Your Reliance No.:9382926222 Plan Name: HSD_DATA

Reliance Mobile World Plan: L0 Reliance Netconnect Plan:
Brdband10GB_1099City

Current Charges (9382926222) Amount Amount

:

Monthly Charges Charges for the period

*Reliance Netconnect Subscription 25-09-2009 to 24-10-2009 1,099.00
-Brdband10GB_1099City

Total Monthly Charges 1,099.00

Taxes
Service Tax 109.90
Education Cess On Service Tax 2.20
SHE Cess On Service Tax 1.10

Total Taxes 113.20

Total Charges on Your Reliance No. 9382926222 1,212.20

The Charges marked with '*' are the Services provided by RCIL

*Reliance Netconnect Plan

Units Amount
Usage in MB 1,498.00
Less : Monthly Usage 1,498.00
Allowance in MB
Total Chargeable Usage in 0.00
MB
Total 0.00