Professional Documents
Culture Documents
Principles of Auditing
Ethical Conduct
1
Trust, integrity,
the foundation of professionalism confidentiality, discretion
Fair Presentation
2
the obligation to report truthfully and accurately
Accurate and complete
Independence
4 Free from bias and
impartiality and objectivity of the audit conclusion
conflict of interest
Evidence
5 Proper sampling
the rational basis for reaching audit conclusions
verifiable
6
IQA TO ISO 9000:2000
Competence of Auditors
Work
Personal
Experience
Attributes
Auditor
Training
Audit
Education Experience
• There should be an evaluation process that should
first be used for initial evaluation of a person who
wishes to become an auditor
• Even in case where he/she doesn’t, the
development process of an auditor should be
clearly defined to ensure a sound and professional
function in the organization
• Providing competent auditors is only the first step
towards ensuring the reliability of the audit process
General Guidelines
• Mature
• unbiased and fair
• ethical
• open minded
• diplomatic
• observant
• decisive
• self-reliant
7
IQA TO ISO 9000:2000
Managing An Audit
Program
What is being Audited ?
Product Processes
Machinery
? People
Facilities Procedures
Why an organization is being
audited?
•
•
it is an ISO 9000’s requirement
no trust on employees
?
• check and balance is a human nature
• people tend to forget and/or neglect
• managers are not competent
• a sort of an external and internal
pressures to run systems
• or anything else
How the extent of an audit
vary?
•Number of Auditor(s)?
•Competence of Auditor(s)?
•Technical Expertise?
•Duration?
•Administration?
•Documentation?
•Stationary?
Can you identify company’s
Product ?
• Shoe company
• Pharmacy
• Hospital
• Airline
• University
• Primary School
• Insurance Company
What does it mean to Audit a
Process Model ?
1
• Definition of scope, objective and
Initiating the Audit criteria
• Establish audit team and contacts
2
• Review the documents of the QMS and
Document Review establish their completeness and correct
ness (relevance to their processes)
3 Site Audit
Preparation
• Planning
• Team assignments
. • Preparing working documents
Audit Process (cont.)
4 Site Audit
• Opening Meeting
• Verification Process (collecting and
verifying information), audit findings,
. communicating findings, closing meeting.
5
• audit report preparation
Audit Reporting • report review, approval and distribution
• retention of documents
6
• confirmation of completion as per the
Audit Completion
audit plan
7
• Verification of Corrective, Preventive
Audit Follow-up
and/or Improvement Action
Key Points of the Audit Process
• GENERAL
– independence, process familiarity, mature personality,
good communicator and analyzer, motivated, physically fit,
socially disciplined, free from conflict of interest, honest,
capable to write objective audit findings/reports, not
submissive, and interactive
• APPROPRIATE COMPETENCE
– relevant technical expertise or take assistance of technical
experts with appropriate technical knowledge, skills and
experience.
Auditee’s Right on acceptability
of Auditors
• Audit procedure
• audit checklist(s)
• sampling plan
• forms / papers for recording information and
supporting evidence
• NCR forms
On-Site Activities
• Opening Meeting
• Investigation
– Observation
– Interviews
– confirmations
– Communication
• Audit Findings
• Closing Meeting
Opening Meeting
• Main objectives:
– what are the contractual and legal requirements
– Does the company products meets the contractual and
legal requirements
– Is consistency ensured in the standards
– Are company policies and procedures followed as a
routine activity
– Is the company following the standards and procedures
genuinely
– Is there any serious discrepancy between what is
produced and the test results
(cont.)
• Interviews:
– relevant people must be interviewed directly at all levels
– auditor should go to the relevant people to interview; they
should not be called to answer the auditor
– tone must be respectful and genuine
– objective of interview must be clarified to the interviewee
– Types of questions: Open-ended, Closed-ended, Leading-
questions, Personal -questions, Interrogative-questions,
taunting-questions. Certain types must be avoided.
– The results from the interview should be summarized and
reviewed with the interviewed person
– End must be with thanks
(cont.)
Examples
Can you identify why the above statements are not good?
(cont.)
Identify
Rootcause & Take
C/A Improve-
Suggest
ment
C/A
Audit Report