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VISUAL PERFORMANCE

CHECK IMPROVES
BUSINESS AGILITY
Danish Tax and Customs Administration SKAT benefits
from at-a-glance management information provided by
SAP BusinessObjects Xcelsius Enterprise from Affecto
If you do not know how your business is
performing, it is extremely difficult - if
not impossible - to improve perfor-
mance. This is a commonly known
challenge for many businesses regard-
less of size and structure.
At SKAT, Danish Tax and Customs Ad-
ministration, management have a fairly
precise picture of how the organisation
performs. Quite literally since perfor-
mance data from SKATs six regions
are presented in a beautifully designed
dashboard that offers at-a-glance per-
formance data, complete with bench-
marking against pre-defined targets.
All thanks to SAP BusinessObjects
Xcelsius Enterprise, a visualisation tool
for SAP BusinessObjects Enterprise,
delivered by Affecto.
AFFECTO THE NATURAL CHOICE
SKAT has used SAP BusinessObjects
Enterprise from Affecto for many years
so choosing Xcelsius as the tool and
Affecto as the partner was more or
less obvious: Affecto are really strong
on SAP BusinessObjects and we have
worked with them for several years.
Xcelsius is a part of the SAP Busines-
sObjects portfolio. It was the natural
choice for us, says Eskild Linde
Nielsen, chief consultant at SKATs
Business Intelligence Competence
Centre (BICC)
BICC is part of SKATs central ad-
ministration. Pulling data from some
60-plus legacy systems via the data
warehouse and SAP Business Ob-
jects Enterprise, Xcelsius aggregates
information such as tax and duties
collection performance, service levels,
number of pending cases, time spent
on advising companies and individuals
and a wide range of other KPIs. Once a
month Xcelsius generates an updated
performance dashboard that is pub-
lished on SKATs intranet.
With the Xcelsius dashboard our
directors and controllers have quick
and easy access to management infor-
mation that facilitate decision making
at an earlier stage.
Eskild Linde Nielsen
Chief consultant at SKATs Business
Intelligence Competence Centre
Affecto customer reference
SKAT is the Danish government body responsible for collecting taxes and duties.
The organisation is divided into six regions and one central administration.
The total number of employees is 8,000 .
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The information provided is mainly
relevant for directors and controllers
in charge of delegating resources, a
total of 200 people or so. But every-
one in our organisation, around 8,000
employees, can access the dashboard
if they want to see how their region
performs compared to other regions,
explains Eskild Linde Nielsen.
CUSTOMISED DESIGN
One of the key features of Xcelsius is
the ability to customise the dashboard
design to create exactly the desired
visualisation. SKAT has chosen to work
with three basic colours: Green, yellow
and red to clearly indicate if a specific
figure is on target.
SKAT also chose to divide performance
data into several pages on the dash-
board, the front page offering data on
the 20 most important targets and sub
pages offering deeper insights on even
more parameters, a total of 50.
With the Xcelsius dashboard our di-
rectors and controllers have quick and
easy access to management informa-
tion that facilitate decision making at
an earlier stage.
Eskild Linde Nielsen, chief consultant
at SKATs Business Intelligence Com-
petence Centre
EASY TO MAINTAIN
We are very satisfied with the solu-
tion. It fully lives up to our expecta-
tions. With the Xcelsius dashboard
our directors and controllers have
quick and easy access to management
information that facilitate decision
making at an earlier stage. Redirect-
ing resources and following up can be
done much faster, says Eskild Linde
Nielsen.
He also points out that, once installed
and configured correctly, Xcelsius is
easy to maintain and develop: The
system is maintained by one full-time
employee here at BICC. That is quite
cost-effective.
UP FOR THE TASK
As of end 2010, SKATs Xcelsius solu-
tion mainly provides performance data
from the six regions with each region
represented as one single business
unit. However, following user requests
and management requirements, Eskild
Linde Nielsen and his team will initiate
further development in 2011. The goal?
To pull and visualise data on a deeper
level, offering even more localised
management information.
The thing about having a system that
works and that users are happy with
is that they always want more. Its an
ongoing process that never ends, and
I am convinced that Xcelsius is up for
the task.
Eskild Linde Nielsen
Chief consultant at SKATs Business
Intelligence Competence Centre
Affecto customer reference
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SOLUTION
SAP BusinessObjects
Xcelsius Enterprise
BENEFITS
Easy to read visualisation of
key performance data
Customisable design
Quick access to data enables
fast decision
With more than 900 highly skilled employees, Affecto is Scandinavias leading competence centre for
consulting, planning and implementation of Business Intelligence systems to support management,
decision making, integration and processes. Working closely with our strategic partners, we provide
leading, innovative solutions in the fields of Business Intelligence (BI), Financial Intelligence, Business
Analytics, Performance Management, Risk Management, Balanced Scorecard, Data Warehousing, Data
Integration, Data Migration and Data Quality. Within each of these solutions, we aim to provide a market
leading competence when it comes to business advisory, consulting, support, training and service
management. All of our solutions are based on best-of-breed BI technologies such as Informatica, SAP
BusinessObjects, Oracle and Microsoft.
AFFECTO DENMARK
Lyngbyvej 28, 2100 Kbenhavn
Voldbjergvej 16B, 8240 Risskov
Tel.: +45 39 25 00 00
Fax: +45 39 25 00 01
info.dk@affecto.com
www.affecto.dk