The new and improved e-reciept offers an effortless and dependable way to store and manage all your reciepts electronically. Connecting all your credit transactions to a cloud storage via a web service.
The new and improved e-reciept offers an effortless and dependable way to store and manage all your reciepts electronically. Connecting all your credit transactions to a cloud storage via a web service.
The new and improved e-reciept offers an effortless and dependable way to store and manage all your reciepts electronically. Connecting all your credit transactions to a cloud storage via a web service.
Name Dorisha Kimi NetID dkim613 Group Number: 283 Website Link: http://infosys110groupxxx.blogspot.co.nz/???? Tutorial Details Tutor: Day: Time: Yvonne Hong Thursday 11am Time Spent on Assignment: 16 hours Word Count: 1421
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2 THE E-RECIEPT INTRODUCTION Advancement in technology has come up with so many ways to automate tedious tasks, for example online banking and the eftpos system; however not yet so for the old fashioned paper reciept. The new and improved e-reciept offers an effortless and dependable way to store and manage all your reciepts electronically. Connecting all your credit transactions to a cloud storage via a web service. That way youll never have to bother with paper reciepts ever again. 3. BUSINESS SECTION 3.1 Vision To create an efficient, effortless, and eco-firendly way to store and manage all your recipets in order to satisfy all your transactional needs. 3.2 Industry Analysis: Electronic payment Industry Industry: The industry that the e-reciept falls under is the electronic pament industry. The e-recipet involves electronically recording recipets for customer purchases or sales. So that customers can view, store and manage their reciepts more efficiently on our online cloud based web service. Force: High/Low: Justification: Buyer power: Low Buyer power is this industry is quite low, because there are not many services in the industry which offer to electronically record reciepts. (Global inc. 2012) Supplier power: High There are not many suppliers in this industry, a
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3 few include Visa Inc. and Banks. (Visa, 2014) Threat of new entrants: Low Threat of new entrance is low because barriers to entry is quite high due to the immense amount of funds and well established networks needed to establish such businesses. (OECD, 2012) Threat of substitutes: High The threat of substitutes, are quite high, because there are alternative ways to manage your invoices. For examle, receiving the old paper reciept, filing it, taking notes of your transaction, or simply not caring about reciepts. Rivalry among existing competitors: Low Rivaly is quite low mainly because there are very few existing competitors, thus compittion is not as vigorous. (Global inc. 2012) Overall attractiveness of the industry: The porters five models analysis indicates that the electronic payment industry is a fairly attractive industry. There are few competitors, and also little to no rivalry. The threat of new entrants is quite high, so competitors shouldnt be a problem. Buyer power being low, also due to the lack of existing competitors, indicates that this industry is very attractive and has a high demand for the electronic reciept. 3.3 Customers and Thei r Needs Cusumers of today want a more efficient and easier way to store and manage their reciepts. It should be of instant access anywhere, anytime and also reliable and secure. The customers for the e-reciept, should include all consumers who own a debit or credit card,and retaile to diminish the expense cost of paper recipets. The e-recipet web service records credit transactions only, as the information is transferred from the customers bank card details to the e-recipet cloud which stores all the credit transactions of customers.
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4 3.4 The Product and Service The e-reciept is a service which offers an efficient way for customers manage their reciepts; which is recorded and stored on an online cloud made accessible through a web service which we provide. This is made possible through the connection between the customers bank card account, EFTPOS systems within stores, and their e-reciept account on our web server. So when a transaction is made via their bank card, the transactional information will automatically transfer to the customers e-reciept account as a detailed reciept. The cloud will only record credit transactions. A search bar will also be available to track specific purchases; as there may be a vast amount of information stored. Other special features of our web service include, sorting these transactions into specific categories relating to the types of purchases; this makes the recording of receipts smarter and more efficient. 3.5 Suppliers and Partners Since the e-reciept only records credit transactions, we will be looking credit card companies or financial provider companies as our suppliers and partners for example, Visa inc. Master card and Banks. Partnering with our suppliers will allow, transfactions via bank card to automatically transfer to their e-reciept account. Partnering with credit card companies, will allow us to potentially gain customers on large scale instantly. Potentially their customers could also sign up for the e-recipet to
3.6 Strategy: We want the e-reciept to become a part of the normal every-day transactional process, so we would want this service to available to as much customers possible. The Broad market scope best fits the market scope we are aiming at. And also, in order for our service to appeal to the broad market the servcice would be low cost based. The overall strategy is therefore Cost leadership. 3.7 Value Chain Activity: The most important value chain activity for this business is Service after sale.
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5 Since the e-reciept is described as a service that is basicaly very customer focused, it is important to maintain contact with customers to establish, good customer relationships and in turn grow customer loyalty. Also a web server would require constant maintanence, to avoid any complications that may arise with the web server. Constantly tending to the needs of customers would not increase customer satisfaction, but also improve our services as a company. 3.8 Business Processes 3.8.1. CUSTOMER COMPLAINT MANAGEMENT PROCESS The customer complaint process is used to identify any problems that customers might have with the service. As our key value chain activity is service after sale, this process important in servicing our current customers and to build customer loyalty and satisfaction.
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Customer complaint management process
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7 3.8.2. PROMOTIONS AND ADVERTI SING PROCESS: THIS PROCESS, ANALYSI S OUR CUSTOMERS TRANSACTIONAL DATA, SO THAT WE CAN OFFER THEM PROMOTIONS THAT MAY BE OF VALUE. THI S I S AN IMPORTANT PROCESS AS I T MEETS THE GOALS OF SERVI CE AFTER SALE FOR OUR CUSTOMERS.
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8 3.8.3. CUSTOMER FEEDBACK PROCESS: THI S PROCESS I S I MPORTANT IN I DENTI FYI NG ANY IMPROVEMENTS THAT WE COULD MAKE TO OUR PRODUCT SERFVI CE. THI S I S IMPORTANT IN MAINTAING GOOD CUSTOMER RELATI ONS SHI PS AND CUSTOMER SATI SFACTION.
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9 3.9 Functionalities 3.9.1. CUSTOMER COMPLAINT PROCESS Identify customer complaints Offer solutions Analyse customer satisfaction 3.9.2. TRANSACTI ONAL DATA ANALYSIS PROCESS Identify customers purchasing habits Communicate promotions and advertisements with suppliers and partners Analyse customer satisfaction 3.9.3. CUSTOMER FEEDBACK PROCESS Identify any improvements company could make Implement these improvements
3.10 Systems
3.10. 1. CUSTOMER COMPLAINT MANAGEMENT SYSTEM- This system is important in meeting the major functionalities of resolving problems with our product service. Transactional systems help us identify the categories that the customer complaints fall under to make the decision process easier. And decision support systems help us to determine what we can do to improve our product service and how we should go about it. The value that this system provides is increased customer satisfaction and built relationships. 3.10. 2. TRANSACTI ONAL DATA ANALYSIS SYSTEM- This system is important for translating data into promotional opportunites. Transactional systems help us indentify customer purchase habits, and what promotions would match these habits. And decisional systems help determine how we, or our suppliers and partners, could improve promotion reccomendations to customers. 3.10. 3. CUSTOMER FEEDBACK MANAGEMENT SYSTEM - This system is useful for analysing customer feedback to identify improvements we could make to our product service. Decisional systems help us make the appropriate improvements to improve our product services, increase customer satisfaction and build customer loyalty.
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10 3.11. Summary Table: Value Chain to Systems
Value Chain Activity Processes Functionalities Specific Information System(s) Broad Information System(s)
Service after sale 1. Customer complaint process 1. Identify customer complaints with product service
Customer complaints sytem Customer relationship management systems
Decisional support systems 2. Customer feedback process 1. Identify improvements
2. Implement these improvements
3. Analyse customer satisfaction Product Service maintanence system
Product Service maintanece system Transaction processing cheese system
Customer relationship management cheese system 3. Transactional data analysis process
1. Identify customers purchasing habits
2. Offer promotions to customers
3. Analyse customer satisfaction
Transactional data analysis system TPS
DSS
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11 CONCLUSION
The e-recipet, online cloud-based webservice offers a much easier and more convenient way to organize, store and track all your reciepts. This product service, has a loads to offer, and would the first in its industry to electronically record reciepts. Consumer response for this product service is expected to be high due to the technological changes in other purchasing tasks already taken place. With technology changing the normal way of reciepting, it will certainly make the world a better place. REFERENCES
1. Global inc 2012 all rights reserved. (2012). Industry initiatives.https://www.globalpaymentsinc.com/USA/customerSupport/industryInit. html
2. Visa. (1996-2014). About Visa. Retrived from: http://usa.visa.com/about- visa/index.jsp 3. OECD. (2012) Competition and payment systems. Retrieved from: http://www.oecd.org/competition/PaymentSystems2012.pdf