S.

KAMRAN ABIDI Cell: +92-345-894-7896, +92-321-279-5769

HR/Recruitment Specialist E-mail: S.KAMRANABIDI@yahoo.com
_____________________________________________________________________________________________
REFERENCES WILL BE FURNISHED UPON REQUEST

Dear Recruitment Manager,
With understanding of the role quality of hire plays for organizations today, and previous recruiting, staffing
and human resources experience, I submit my resume for consideration for the position of
Recruitment/HR Manager. In addition to my resume, I provide below a brief overview of my ability to
match your specific needs based on the position competencies.
Manage recruitment process from consultant through senior manager levels In my previous role in
corporate human resources, I garnered significant experience in all aspects of the recruiting life cycle,
from definition of applicant to alumni management (creating ties with alumni to ensure brand in the
marketplace and enable re-employment strategies). In addition to recruiting and development
responsibilities, I worked closely with a team to manage the firm internship program from inception to
offer.
Restructured entire recruitment process in my current job including central recruiting system based on
SharePoint and IBM Rational.
Training and Re-organization of Recruitment Department. Implement resume database and tracking
systems.
Communication for HRMS implementation.
Designed & implemented appraisal policy also worked for organizational development.

My professional experience and my educational background encapsulates a number of the position
competencies. I have a history of strong staff management, working closely with my current team on
individual development plans, and understand my role to assist and promote staff member success. I
actively seek upward and peer feedback and recognize its importance in organization success.
Most importantly, I am eager to stay in the professional environment. I would welcome the privilege of
speaking with you further and look forward to hearing from you.
Respectfully submitted,
S. Kamran Abidi
+92-345-894-7896
s.kamranabidi@yahoo.com

S. KAMRAN ABIDI Cell: +92-345-894-7896, +92-321-279-5769
HR/Recruitment Specialist E-mail: S.KAMRANABIDI@yahoo.com
_____________________________________________________________________________________________
REFERENCES WILL BE FURNISHED UPON REQUEST
Summary
Dynamic and result-oriented individual with extensive
HR/technical recruitment experience, focused in the
placement of Software Engineers/Architects (Distributed
and Mainframe), Database Architects/ Developers/
Administrators, Network/ System/ Security Engineers, Web
Developers, Quality Assurance/ Test Engineers, Technical
Program/ Product /Project Managers, Development
Managers, and Business Analysts.
Possess strong technical/business acumen and understanding of technical
requirements, deep sourcing skills and experience sourcing passive candidates,
excellent candidate assessment skills.
Possess excellent knowledge of HR, recruitment and hiring processes including
Organizational Development, Compensation & Benefits, Strategic Planning, Sourcing,
interviewing, reference checking, tracking, salary negotiations, and closing.
A resourceful, solution-focused professional with excellent interpersonal and rapport-
building skills.

PROFESSIONAL EXPERIENCES
Manager Recruitment April 12 - Present
Royal Cyber Inc.
Royal Cyber is an IBM Advanced Level Business Partner / IBM Authorized Independent
Training Provider and Microsoft Gold Certified Partner. A Premier e-Business solution
provider/Value Added Reseller company based in Chicago, Illinois -- USA since 1997.

Responsibilities
Currently working as a Head of Recruitment Division and Handling an Onsite and
Offsite Team of Recruiter for Pakistan, USA, UK & India.
Reduced TTF ( Time to Fill) and CPH ( Cost Per Hire) to the highest possible level
Managed an onsite and offsite team of around 8+ Executives. Made daily, weekly,
monthly reports for effective tracking.
Involved with Leadership Hiring and high level/confidential positions for the
company.
Successfully organized Walk-in Drives.
Translating business directions into actionable hiring needs, advising on risk and
working closely with leadership team on the design and development of recruiting
focus areas to deliver

Skills
Recruitment & Selection
Training & Development
Talent Development
HR Policies
Organizational Development
Relationship Management
Workforce Management
Corporate Communication
Customer Services
Team Building
Call Center

Specialties
Talent Acquisition
Technical Recruiting
Executive Search
Diversity Recruitment
Professional Networking
E-recruitment
Employer Branding
International Search

Technical Skills
Diploma of Computer Science
MS office
MS Outlook
IBM Lotus Notes
Urdu Inpage
Internet Operations

Awards/Achievements
Surprise Award
PMCL Mobilink Aug04
Call Of Fame
PMCL Mobilink Aug05

Professional Trainings
Team Building (2004)
Navitus
Calling In Life (2004)
Navitus
360 Degree Feedback (2005)
Navitus

Education
MBA (Finance) 2003

S. KAMRAN ABIDI Cell: +92-345-894-7896, +92-321-279-5769
HR/Recruitment Specialist E-mail: S.KAMRANABIDI@yahoo.com
_____________________________________________________________________________________________
REFERENCES WILL BE FURNISHED UPON REQUEST
Senior Recruitment Executive (ERP) Aug 10 April 12
Arthur Lawrence Pakistan - Karachi
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business
transformation and applications implementation services.

Responsibilities
Outstanding recruitment skills were recognized with a promotion to senior (Team Lead) after 7
months of employment. Recruited, Interviewed and ultimately hired over 20 employees (US
staffing).
Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned
requisitions.
Responsible for headhunting, identifying and approaching suitable candidates required for Oracle,
SAP or PeopleSoft positions.
Partnered with all levels of management to develop and implement staffing plans, conduct
interviews, assist managers with candidate selection and source candidates at open houses and
career fairs.
Developed, drove and executed comprehensive search strategies to recruit senior and niche
candidates in limited candidate spaces.
Responsible for placing job advertisement in online services.
Revised job descriptions across all level.
Maintaining up to date case notes in customer database systems (CV+, Bullhorn).
Transformed a young recruitment staff into a dynamic team through various training methods
incorporating industry knowledge, time management, interviewing skills.
Responsible for mentoring and providing on-going training and support for new recruiters and
serve as a resource for learning and navigating senior technical policies and procedures.

National Recruitment Executive May 10 Jul 10
The Resource Group (T-R-G) - Karachi
The Resource Group (TRG) Pakistan is the countrys largest provider of BPO services with 4 locations in
Karachi and Lahore Pakistans largest cities and financial centers.

Responsibilities
Assigned the tasks of identifying potential candidates by using various sources like database,
advertisements, head hunting, job portals and references
Handled the tasks of finding and screening resumes in accordance with the requirement
Responsible for identifying and matching qualified applicants to specific job orders
Worked with reporting managers of the organization to understand the specific requirements of
candidates according to the job profile
Handled the tasks of maintaining statistical data related with the recruitment of open positions
Responsible for processing information in a timely and accurate way
Handled the tasks of checking the background and reference of all applicants
Responsible for identifying qualified candidates and made recommendations to the hiring manager
Recruited and hired candidates in United States of America for contract and contract-to-hire
placements for all sales positions for multiple client companies i.e AT&T, Charter Communication,
Reliant Energy & Verizon.
Involved in Knowledge transition plan and application hand-over process from the clients.
S. KAMRAN ABIDI Cell: +92-345-894-7896, +92-321-279-5769
HR/Recruitment Specialist E-mail: S.KAMRANABIDI@yahoo.com
_____________________________________________________________________________________________
REFERENCES WILL BE FURNISHED UPON REQUEST
Financial Recovery Officer (Call Center) April 08 April 10
Outsource R Us, Pvt Ltd Karachi
OutSource R Us (ORU) is an American based Offshore Call Center with its headquarters in Oakbrook, Illinois,
USA. Specialize in consumer debt collection, including medical, retail and commercial sectors. ORU was
organized in collaboration with Malcolm S. Gerald & Associates (MSG) an Illinois based collection agency,
operating since 1974.

Responsibilities
Make at least 250 calls per day to clients/debtors.
Confer with clients/debtors by telephone or e-mail to determine reasons for overdue payments and
to review the terms of, service, or credit contracts and determine appropriate strategy.
Generate payments from clients/debtors (Following USAs federal laws e.g. FDCPA, HIPPA, GLBA)
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify clients/debtors of delinquent accounts by mail, telephone.
Negotiate credit extensions when necessary.
Perform various administrative functions for assigned accounts, such as recording address changes
and purging the records of deceased clients/debtors.
Record information about financial status of clients/debtors and status of collection efforts.
Advise clients/debtors of necessary actions and strategies for debt repayment.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering
correspondence and writing reports.

Customer Services Representative Mar 04 Feb 07
P-M-C-L (Mobilink GSM) - Karachi
Mobilink, a subsidiary of the Orascom Telecom Holding, is Pakistans leading cellular and Blackberry service
provider with more than 31.6 million subscribers.

Responsibilities
Managed a high-volume workload within a deadline-driven environment. Resolved an average of
270 inquiries in any day and consistently met performance benchmarks in all areas (Quality,
Quantity, and Productivity).
Deliver world class customer service and build customer satisfaction and loyalty.
Handled a high influx of inbound calls within a dynamic call center environment.
Helped company attain the highest customer service ratings (as determined by external auditors) --
earned 100% marks in all categories including communication skills, listening skills, problem
resolution, Product Information and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus
and dependability in performance evaluations.
Provide effective and timely resolution of a range of customer inquiries. Strive for First-call resolution
of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive
and cooperative tone with both customers and coworkers.
Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
S. KAMRAN ABIDI Cell: +92-345-894-7896, +92-321-279-5769
HR/Recruitment Specialist E-mail: S.KAMRANABIDI@yahoo.com
_____________________________________________________________________________________________
REFERENCES WILL BE FURNISHED UPON REQUEST
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
Deliver ongoing training, cross training and coaching initiatives
Maintain training manuals and keep up to date on all Program Requirements and Initiatives
Mentor new CSRs inbound/on-shore and provides feedback through scorecard and quality feedback
Provides immediate coaching on errors and escalations and help resolve issues
Communicate with call center operation staff on quality issues, and to verify required information

Coordinator Call Coordination Desk (South Region) Sep 05 Mar 06
P-M-C-L (Mobilink GSM) - Karachi
To deal with internal customers (employee helpline of south region)
Complete or re-route the activities/requests created by CSRs.
Activation of new connections and dealing on pre active helpline.
Activation of value added services, numbers, change of access level etc.