You have submitted the following product model - [ 1. Please mention your unique redemption code as mentioned above on the invoice copy. 2. We will send you an Order Confirmation Email within 72 hours. Please wait for this email before sending your documents and cheque/DD (if applicable). 3. Your ordered products along with net payable amount will be mentioned in the Order Confirmation Email. 4.Please ensure that you send the cheque or DD of the Net Payable amount as mentioned in the order confirmation email along with claim documents mentioned in the 5th point below. 5. Customers need to send the following documents:
a)A copy of the Purchase invoice b)The original cut out of the bar code sticker from the Notebook/Desktop box,(How to find the bar code sticker on the BOX) c)A copy of ID proof (any one of - driving license, PAN card, Election Card, Passport) d)A Demand Draft Or Payable at par cheque (if applicable) of complete amount drawn in favour of Solutions Integrated Marketing Services Pvt Ltd.
The above documents need to be sent to the following address: HP Redemption Cell Solutions Integrated Marketing Services Pvt Ltd. C/O Jeena & Company Pvt Ltd., E-5/B1 Mohan Co -operative Extn. Industrial Area, Mathura Road, Badarpur New Delhi 110020 6. The customer has to register on www.hp.com/in/diwaliutsav by 20th November, 2013 and all documents have to reach Solutions by 30th November, 2013. Claim will be Rejected if these timelines are not followed. 7. If the customer registers by 20th November, but does not submit the documents as per the terms and conditions i.e. by 30th November, 2013, the customer will be ineligible for the offer. 8. Within 7 days of receiving the complete documents, an acknowledgement and approval mail will be sent to your registered email id/mobile number. 9. The following schedule will be followed for sending your gift : Solutions will process the claim and send an approval email and sms to the customer within 7 days of receiving the documents, subject to cheque realization. For Notebooks, 2 years warranty certificate will be issued to the customer within 30 days of the approval of claim. For Desktops, the 3 year warranty is already registered, customers can visit the link (http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=in&lc=en) The HP Products will be shipped to the customer within 30 days of approval of claim. The additional 1 year Norton Internet Security coupon will be emailed/couriered to the customer along with HP products within 30 days of approval of claim. 10. Please note that the claim will be processed ONLY if: Name on the invoice, identity proof and the name registered on the registration site is same. Cheque/DD amount matches with the Net Payable amount as per the order confirmation mail. HP reserves the right to Reject the claim if either of the above 2 points are not adhered to. 11. This offer is ONLY valid for end customer purchases made between 5th October, 2013 to 10th November, 2013. Check Status of Your Claim
Online Visit www.redemptionsupport.com/claimstatus.aspx enter your redemption code to check status of your claim.
Via SMS : Send the following SMS to 53030 : hpdiwaliutsav
Via Callback : : If you want to talk to our representative, send the following SMS to 53030 : REDHELP and we will give you a callback within 4 hours
Via email : Send all queries to diwaliutsav@redemptionsupport.com