Kate Van Nortwick Page 1 of 2

Vancouver, WA 98686 | (503) 314-9115 |www.linkedin.com/in/katevannortwick/ | kate.vannortwick@gmail.com

__Kate Van Nortwick______________________________________________
_____________PERSONAL SUMMARY_____________
Highly accomplished and results-driven General Manager with over 19 years of successful business development
operations, market expansion, and sales leadership experience. Leverages strong interpersonal and time management
skills to successfully manage a team and increase profitability corporate goals and objectives. Progressive, decisive, and
innovative, highly valued for expertise interpreting corporate vision and strategy, translating objectives into actionable
plans and providing decisive leadership to multifunctional staff. Respected by superiors, peers, and clientele for being
collaborative, transparent, and interpersonal. Available for travel 50%.

_____________AREAS of EXPERTISE_____________








_____________SKILLS and TRAINING_____________





_____________PROFESSIONAL PROFILE_____________
Task Force Manager
Responsible for Vesta Hospitalities portfolio of hotels and filling the General Manager or any other managerial role deemed
necessary to support and improve the hotel operational and sales activities.
As Interim General Manger exceeded the budgeted revenue goals and filled 3 management positions in less than two
months for a struggling Comfort Suites.
Currently assisting a new General Manager for a poor performing hotel in Shreveport, LA and helping the hotel successfully
meet all deadlines to be a Holiday Inn.
General Manager 2009-2013
Overseeing the financial, sales, and operational aspects of a successful, high functioning 106 studio suite hotel.
Responsible for an annual revenue budget of $4.5 million. Exceeded revenue goals by 500K+ in 2013, with an NOI of 48.4%.
Operations Management
Revenue Generation and Sales
Staff Training/Leadership
P&L Accountability
Budgeting/Forecasting
Performance Improvements
Change Management
Customer Service
Account Relationship Management
Managing Crisis Situations
Relationship Building
Recruitment and Retention
Vesta Hospitality Group, Vancouver WA 2014 - Present
PresentPPresent
Business Leadership|Sales Excellence
Account Development, Team Management

SpringHill Suites by Marriott, Hillsboro, OR 2004 - 2013
Marriott Fundamentals, Business
Management, Brand Immersion, Big Catch.
Word, Excel, PowerPoint
ADP Payroll Services
MARSHA, Marriott PMS, RICHIE, OPERA, Choice
Advantage property management systems.
CRM software Goldmine and SalesForce.com

Kate Van Nortwick Page 2 of 2

In 3.5 years, increased hotel value 50%. Hotel garnered a price of $226K per key in a $24 million hotel sale.
Grew gross operating profit $1,001,424 year over year (2010/2011), with a NOI of 43.3% and $436,905 year over year
(2011/2012), with a NOI of 46.1%.
Reduced staff by 25% and labor by over $40,000 year over year in 2012.
Received Gold hotel (2010) and Silver hotel (2011 & 2012) recognition for being in the top 10 to 20% for the brand in
market share, guest service and quality assurance inspections.
Hotel achieved the highest overall guest satisfaction of 96.4% ever in 2009 and received the SpringHill Suites Chairmans
Award for this outstanding achievement.
Captured 124% to 134% of the market share in revenue per available room and maintained first place RevPAR STR ranking
for 3+ years.
Overall guest satisfaction in the top 5% for the brand in 2013.
Successfully oversaw a 1.5+ million renovation of the hotel.
Director of Sales 2004-2009
Responsible for identifying new business opportunities, further penetrating existing accounts resulting in impressive revenue and
market share growth.
Responsible for generating over $19 million in room revenue in 6 years for a 106 room hotel.
Grew revenue per available room, since the hotel opened in 2004, an average of 21.7% per year.
Recognized as the 2007 National Sales Leader of the Year for Marriott SpringHill Suites brand.
InnSight HMG Manager of the Quarter for 2Q2007 and 4Q2008.
Developed and implemented highly effective and creative sales blitzs with associate involvement.
Public speaking at community events and corporate presentations.
Account Manager
Uncovered revenue opportunities within the medical market, making it one of the top five revenue generators for a 258 suite hotel.
In one year generated over $500K in room revenue from the medical market.
Exceeding consistently weekly appointment and telemarketing call goals.
Leading tours of the hotel and banquet facilities; entertaining qualified potential clients in accordance of hotel policies and
procedures.
Assisting the Director of Sales with the implementation and achievement of the Sales Marketing plan.
Front Office Manager
Handled the day-to-day functions of the front office and breakfast bar for a 136 studio suite hotel.

Chief of Maintenance
Maintenance department coverage and leadership.

Acting General Manager
Seized the opportunity to take on the General Manager duties while the General Manager was on maternity leave.
Sales Coordinator
Worked closely with the General Manager and entire sales team to promote and sell guest rooms and meeting facilities.

_____________EDUCATION_____________
University of Phoenix | Hillsboro, OR Campus
Bachelors Degree | Business Management
Residence Inn by Marriott, Portland, OR 2003 - 2004
Residence Inn by Marriott, Hillsboro, OR 1999 - 2000
TownePlace Suites by Marriott, Hillsboro, OR 2000 - 2003