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CITY OF CARMEL-BY-THE-SEA
Council Report
June 3, 2014
Honorable Mayor and Members of the City Council
Jason Stilwell, City Administrator
Sharon Fri edrichsen, Public Services Director
Consideration of a Resolution Authorizing the City Administrator to
Execute a Franchise Agreement between the City of Carmel-by-the-Sea
and Green Waste Recovery for Solid Waste, Recycl ing and Organics
Collection Services for the term of July 1, 2015- June 30, 2030
Recommendation(s): Adopt the resolution to execute a franchise agreement with Green Waste
Recovery for Solid Waste, Recycling and Organics Collection Services.
Executive Summary: The City of Carmel-by-the-Sea has been collaborating regionally with
other Peninsula entities to secure new solid waste, recycling and green
waste collection services. A request for proposals process solicit ed
proposal s from companies interested in providing these services and
resulted in the City of Carmel-by-the-Sea negotiating a new franchise
agreement with Green Waste Recovery. After negotiating with Green
Waste Recovery on service level s and costs, a franchi se agreement and
initial rates for collection services is attached for Council' s adoption. This
agreement would become effective on July 1, 2015. However, the
approval of the agreement will allow Green Waste Recovery to begin
implementation of its transition plan to begi n service delivery in 2015.
Under the new franchise agreement, service highlights include:
Resi dential service will include the collection of household
batteries; li st of items that may be included in the recycle cart are
significantly enhanced to include such items as CDs/DVDs,
electronic waste, candles, cooki ng oil, small kitchen appliances,
textiles and tires; organics ("food scraps") collection services
available for multi -family and commercial customers
New containers and cart size options- sol id waste carts will be
black or grey; recyclable carts will be blue and organics carts will
be green and label ed with a li st of accept able materials
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130
Customer service call center located at the Monterey Regional
Waste Management District facility in Marina operating from 7
am to 6 pm Monday- Friday; 24 hour access to contractor
management by agency's contract manager; accessible website
Carmel Beach and Village Superintendent dedicated to cleaning
and maintaining the beach eight hours a day three days a week
Continuation of the collection of public litter containers two t imes
a day seven days a week and cleaning of containers quarterly
Bulky reuse program upon request three times per customer per
year
Extensive public education/outreach (Exhibit C of Agreement)
Enhanced special events services (Section 4.6 of Agreement)
In addition, the franchise agreement also includes significant
improvements in the contract language, including:
Submittal of quarterly reports that identify tonnage, customer
collection data and service issues, diversion rates, public
education and outreach, and revenue (Exhibit D of Agreement)
Submittal of annual reports that also includes assessment of
programs, vehicle inventory, recyclable markets, cost-based rate
adjustment data as applicable, financial information, operational
information, (Exhibit D of Agreement)
Detailed rate adjustment methodology that includes inflation
based upon operating components of the rate (labor and fuel) and
the disposal, processing and fee components of the rate, such as
the landfill tipping fees (Exhibit El of Agreement) and periodic
cost-based rate adjustment methodology that involves the review
of the actual cost of operations and operational statistics to
determine the contractor's compensation for the current rate
period and to forecast the contractor's compensation for the
coming rate period (Exhibit E2 of Agreement)
Performance Standards for service quality and reliabi lity,
customer service, diversion, facilities and reporting and liquidated
damages for failing to meet the performance standards (Exhibit F
of Agreement)
Analysis/Discussion: The highlights of residential and commercial service is listed below and
included as Exhibit B of the Agreement.
Residential service- Single family:
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131
Two-directional backyard service included in the rates
Solid waste collection one time a week using carts of 20, 32, 64 or
96 gallons; up to ten bags of additional solid waste a year included
Recycle collection, including household batteries, one time a week
with solid waste service; standard 64 gallon cart, 96 gallon upon
request; "overage" allowed at no additional charge
"Contamination fee" allowed for customers that repeatedly place
more than ten percent by volume of prohibited materials in
container after receiving targeted education by hauler
Yard trimming collection one time a week with solid waste;
standard 96 gallon cart with 64 gallon upon request; up to ten
additional cans or bundles a year included; "contamination fee"
Up to two cubic yards of Reusable Materials, up to five E-Waste
items and up to two Appliances or Bulky Items picked up three
times a year curbside upon customer request within five days of
request included in rate
Seasonal programs and pickup (e.g. holiday tree) included in rate
Proposed rate in year one range from $24.83 for a 20 gallon to
$55.28 for a 96-gallon cart.
Residential service-Multi-family:
Up to six times per week but not less than one time per week (as
requested by Customer) for solid waste and recyclable collection
services; 64 and 96 gallon or comparable size carts, 1, 2, and 3
cubic yard bins; and 10, 20, 30, and 40 cubic yard drop boxes or
compactors (as requested by Customer)
Up to three times per week but not less than one time per week,
(as requested by Customer) for organics collections; 64 and 96
gallon or comparable size Carts (as requested by Customer).
"Contamination fee" for recyclables and upcharge of "organics
contamination" rate and possible cancellation of service if
contamination continues frequently after education
Bulky item pickup included in rates
Proposed rates in year one range from $28.48 to $55.28.
Commercial service:
Up to six times per week but not less than one time per week (as
requested by Customer) for solid waste and recyclable collection
services; 64 and 96 gallon or comparable size carts, 1, 2, and 3
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132
Fiscal Impact:
cubic yard bins; and 10, 20, 30, and 40 cubic yard drop boxes or
compactors (as requested by Customer)
Up to six times per week but not less than one time per week (as
requested by Customer) for organics collection services; 64 and 96
gallon or comparable size carts, 1 and 2 cubic yard bins; and 10,
20, 30, and 40 cubic yard drop boxes or compactors
"Contamination fee" for recyclables and upcharge of "organics
contamination" rate and possible cancellation of service if
contamination continues frequently after education
Proposed rates in year one start at $28.48 for solid waste, $8.23
for recyclables and $41.14 for organics ($77.85 total) for 32-gallon
collection service.
Construction and Demolition Debris Services:
Source-separated and mixed C&D up to six times per week but
not less than one time per week (as requested by Customer); 10,
20, 30, and 40 cubic yard drop boxes (as requested by Customer)
The new revenue requirement for the proposed service for the first year
is $1,982.270. If the City's General Fund absorbs the cost of some
services, the revenue requirement decreases by $70,210 for a total of
$1,911,358, as reflected in the attached Carmel rate summary. This
reflects a rate adjustment of 6.8 percent over the current rates. The
revenue requirement was reduced through a combination of options,
with the largest cost saving accruing from Green Waste Recovery
assuming more of the risk and costs associated with maintaining
backyard service; reducing the hours associated with the Beach
Superintendent position and extending the term of the franchise
agreement from ten to fifteen years. A fifteen-year term allows for
extending depreciation of capital assets and significantly reducing the
revenue requirement. In exchange for a longer-term, Green Waste
Recovery has agreed to provide the City a $40 a ton credit for the sale of
recyclable materials. The agreement includes the proposed rates for
services (Exhibit G3). In addition, Green Waste Recovery has developed a
list of other allowable charges (already contemplated by the agreement)
for additional collection services, cart replacement and contamination
fees and this list of charges would be brought forward to Council for
consideration and adoption prior to the start of services under the new
agreement.
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133
Budgeted (yes/no)
No- service does not commence until July 1,
2015; City would budget for franchise fees
Previous Council
Funding Source (general fund, grant, state)
Action/Decision History: Council has taken the following actions related to this item:
Authorized the City to engage in the RFP process (October 12, 2012);
Reviewed the draft RFP (May 7, 2013); Authorized the City Administrator
to enter into negotiations with Green Waste Recovery (February 4 and
13, 2014); Held a community workshop on the proposed franchise
agreement, services and costs (March 31, 2014) and Confirmed direction
given to staff during the workshop (March 4, 2014).
Attachment: Resolution
Carmel Cost Reduction Summary
Carmel Franchise Agreement
Reviewed by:
City
Asst. City Admin. 0
Public Safety Dir 0
City Engineer 0
City Attorney
Dir of CPB
Library Dir
D
D
0
5
Administrative Services D
Dir of Publ ic Svcs g)
Other ______ D
134
CITY OF CARMEL-BY-THE-SEA
CITY COUNCIL
RESOLUTION NO. 2014-
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CARMEL-BY-
THE-SEA AUTHORIZING THE CITY ADMINISTRATOR TO EXECUTE AN
AGREEMENT BETWEEN THE CITY OF CARMEL-BY-THE-SEA AND GREEN
WASTE RECOVERY FOR SOLID WASTE, RECYCLING AND ORGANICS
COLLECTION SERVICES FOR THE TERM OF JULY 1, 2015- JUNE 20, 2030
WHEREAS, the City of Carmel-by-the Sea Council adopted a resolution on
October 2, 2012 approving the City's participation in the Monterey Regional Waste
Management District s regional procurement process for solid waste, recycling and
organics collection and processing services;
WHEREAS, on September 13,2013 the Monterey Regional Waste Management
District received four proposals as part of the procurement process, including a proposal
from Green Waste Recovery;
WHEREAS, the Monterey Regional Waste Management District Participating
Agencies serving on the Technical Advisory Corrunittee, including a representative from
the City of Carmel-by-the-Sea, recommended corrunencing negotiations with Green
Waste Recovery for these services because the company provided the greatest overall
value and met or exceed the stated objectives of the procurement proposal;
WHEREAS, on February 14,2014, the City of Carmel-by-the Sea Council
authorized the City Administrator to enter into negotiations with Green Waste Recovery
for franchised services pertaining to the collection and processing of solid waste,
recycling and organics;
WHEREAS, the negotiations have resulted in the development of new services
and the corresponding rate structure for residential and corrunercial customers for these
services and the services, rates and terms of the agreement are incorporated in a franchise
agreement between the City of Carmel-by-the-Sea and Green Waste Recovery.
NOW, THEREFORE, BE IT RESOLVED THAT THE CITY COUNCIL OF THE CITY
OF CARMEL-BY-THE-SEA DOES:
Authorize the City Administrator to Execute a Franchise Agreement between the City of
Carmel-by-the-Sea and Green Waste Recovery for Solid Waste, Recycling and Organics
Collection Services for the term of July 1, 2015- June 20, 2030.
1
135
PASSED AND ADOPTED BY THE CITY COUNCIL OF THE CITY OF
CARMEL-BY-THE-SEA this 3rd day of June 2014 by the following roll call vote:
AYES: COUNCILMEMBERS:
NOES: COUNCIL MEMBERS:
ABSENT: COUNCIL MEMBERS:
ABSTAIN: COUNCIL MEMBERS:
ATTEST:
Deanna Allen
Deputy City Clerk
2
SIGNED:
Jason Burnett
MAYOR
136
Revised May 8, 2014
GreenWaste Recovery, Inc.
Revenue Requirement Reduction Opportunities
Reducti on Potenti al Summary - Cumulative Savings
Original Revenue Requirements
Savings with No Change in Current Services
Savings Through Reductions in New & Expanded Services
Savings for Extending Franchise Agreement Term
1% Savings if all Agencies Execute FAs w/ Green Waste
Revised Revenue Requi rement (A)
Percentage Change from Proposal I
Revised Revenue Requirement (A)
Removal of Costs - Possible Shift to General Fund
1% Savings if all Agencies Execute FAs w/ Green Waste
Revised Revenue Requirement (B)
Percentage Change from Proposal I
Reduction Potenti al By Category
Savings with No Change in Current Services
Maintain Current 2-Way Service Levels
Replace Front-Load Service with Rear- Load
No Expansion of Big Belly Service**
Remove CNG Fuel Station Costs - MRWMD Expense
Savings Through Reductions in New & Expanded Services
Reduce New Beach/Village Clean-up Position to 0.6 FTE*
Expanded Residential Bulky-item Reuse Program
Savi ngs for Extending Franchise Agreement Term
15-Year Term (Extend Schedule+ $40/ Ton RY Credit)
Savings if Program Cost s are Shifted City General Fund
Re-allocate Hardscape Services Costs
Re-allocate Beach Litter Clean-up ATV Costs
Re-allocate Youth Service Organization Grant Costs
Re-allocate Portabl e Toilet Facilit ies Costs
Re-allocat e Pet Waste Clean-up Program Costs
Revenue Requirement Summary by Company
GreenWaste Recovery, Inc. (A)
Waste Management, Inc.
$ 2,444,151
$ (225,001)
$ {87,398)
$ (129,459)
$ (20,023}
$ 1,982,270
-18.90%1
$ 1, 982, 270
$ {70,210}
(702)
$ 1,911,358
-21.80%1
$ (115,578)
$ {49,340)
$ (26,573)
$ {33,510)
$ {225,001}
$ {87,350)
$ {48)
$ {87,398)
$ (129,459)
$ (129,459)
$ {13,986}
$ {5,874)
$ {25,175)
$ (11,189}
$ (13,986}
$ {70,210)
s 1,982,270
s 1,989,942
Revenue Requirement Variance
GreenWaste Recovery, Inc. (B)
Waste Management, Inc.
s 1,911,358
s 1,989, 942
Revenue Requirement
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Background: Review of Process
Services
Key Terms of Franchise
Response to Council Input
Proposed Rates & Comparison
Managing Tomorrow's Resources Today 2
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Back round: Review of Process
Task/Milestone
MRWMD Board Approves Development of Model Franchise
MRWMD Board Approves Model Franchise
MRWMD Board Approves Draft RFP
Member Agency City Councils Consider RFP
MRWMD Board Approves Issuance of RFP
RFP Issued
Proposals Received
Proposer Interviews
Public Presentation of Proposals
MRWMD Board Receives Evaluation Report
City Council Considers Evaluation Report & Authorizes Negotiation
Negotiation of Rates & Agreement
Council Workshop on Rates
Council Considers Authorization to Execute Agreement
Franchise Service Commencement
Managing Tomorrow's Resources Today
Date
January 2011
April2012
March 2013
March-April 2013
May 17, 2013
May 24,2013
September 13, 2013
October 30, 2013
November 19, 2013
January 8, 2013
February 4, 2014
February- May 2014
March 31, 2014
June 3, 2014
July 1, 2015
3
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New Agreement
Services v rvi w
Single Multi-
Family Famil Commercial
Solid Waste Collection
./ ./ ./
Additional Solid Waste Containers $ $ $
--- --- ---
Recyclable Materials Collection
./
$ $
1------- --
-- ---------------
Additional Recycling Containers $ $ $
- ----
Green Waste Collection ./
Additional Green Waste Containers
Green Waste Overages
'----- -- - -- --
Standard Back/Side-Yard Service
I Food Scrap Co-1/e-ctt-.o-n _ __ ---------
Curbside Motor Oil & Filter Collection
r-- ---------
Curbside Holiday Tree Collection
-
Re-use & -Waste Events per Customer per Year
Curbside Household Battery Collection
--- - - --- ------
Extensive Public Education & Outreach
Managing Tomorrow's Resources Today
$
./
./
./
./
3
./
./
./
$
./
$
3
./
$
--- ---
./
4
New programs
designed to
provide greater
service and
achieve
increasing state
recycling goals
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1
15 Year Term
Key to reduced rate impact
Allows longer depreciation schedule
Additional concession equivalent to "'10% reduction in annual profit
Rates
Initial rate impact @ 6.8% increase
Annual Index-Based Adjustments
Up to three cost-based adjustments at either party's request
GWR took no exceptions to proposed contract
Standard default, indemnification, insurance provisions
Comprehensive reporting, performance standards, and liquidated
damages allow better contract management
Modernized change in law, change in scope, default, and termination
language
65% recycling requirement
Managing Tomorrow's Resources Today 5
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2
../ Maintain standard 2-way back/side-yard service
../ Avoid subsidies of smaller residential (20 GAL)
../ "Best" estimate of subscription levels, not
"conservative" estimate
../ Limit commercial to 3-yard bins or less
../ Charge for commercial recycling
../ Self-funded commercial organics
../ Beach/Village superintendent 3 days/week
../ "Extra" City Services to General Fund
Managing Tomorrow's Resources Today 6
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Service
20 Gallon
32 Gallon
64 Gallon
96 Gallon
32 Gallon 1X/Wk
64 Gallon 1X/Wk
96 Gallon 1X/Wk
96 Gallon 2X/Wk
1 Cubic Yard 1X/Wk
3 Cubic Yards 1X/Wk
Est.# of
Customers
290
1,693
432
96
198
30
69
24
17
10
Current
$20.72
$25.84
$40.85
$51.78
$26.67
$51.37
$63.36
$119.17
$146.31
$304.41
Managing Tomorrow's Resources Today
Proposed
$
Change
$24.83 $4.11
$27.59 $1.75
$43.61 $2.76
$55.28 $3.50
$28.48 $1.80
$54.85 $3.48
$67.65 $4.29
$127.23 $8.06
$156.21 $9.90
$325.00 $20.59
%
Change
19.8%
6.8%
6.8%
6.8%
6.8%
6.8%
6.8%
6.8%
6.8%
6.8%
7
20-Gallon
Subsidy
Eliminated
All Other
Customers
Experience
Same% Rate
Impact
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Jurisdiction
Carmel Current
Carmel Proposed @ 2015
Capitola
Gilroy
City of Monterey
Monterey County
Salinas
City of Santa Cruz
Santa Cruz County
Scotts Va II ey
Watsonville
Residential
32-GALLON
$25.84
$27.59
$14.99
$29.20
$18.07
$27.08
$47.46*
$26.05
$19.00
$18.75
$25.61
*Includes $24.25 surcharge for backyard service
Managing Tomorrow's Resources Today
Commercial
lCY lX/Wk
$146.31
$156.21
$152.31
N/A
N/A
$106.77
$296.56
$160.42
$139.56
$123.01
$119.33
8
Carmel Rates
remain within
regional range,
despite
standard
back/side-yard
serv1ce
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FRANCHISE AGREEMENT
BETWEEN
CITY OF CARMEL-BY-THE-SEA
AND
GREENWASTE RECOVERY, INC.
FOR
SOLID WASTE, RECYCLING, AND
ORGANICS COLLECTION SERVICES
JUNE 3, 2014
{This page intentionally left blank}
Table of Contents
RECITALS ...........................................................................................................................................1
ARTICLE 1. GRANT AND ACCEPTANCE OF FRANCHISE ..........................................................................2
1.1 GRANT AND ACCEPTANCE OF FRANCHISE .................................................................................. 2
1.2 LIMITATIONS TO THE FRANCHISE ................................................................................................ 2
1.3 OBLIGATIONS OF PARTIES ........................................................................................................... 3
ARTICLE 2. TERM OF AGREEMENT .......................................................................................................4
2.1 TERM AND OPTION TO EXTEND .................................................................................................. 4
2.2 CONDITIONS TO EFFECTIVENESS OF AGREEMENT ...................................................................... 4
ARTICLE 3. SCOPE OF AGREEMENT......................................................................................................4
3.1 SUMMARY SCOPE OF SERVICES................................................................................................... 4
3.2 USE OF APPROVED FACILITIES ..................................................................................................... 5
3.3 SUBCONTRACTING ....................................................................................................................... 5
3.4 RESPONSIBILITY FOR MATERIALS ................................................................................................ 5
3.5 AGENCY-DIRECTED CHANGES TO SCOPE ..................................................................................... 6
ARTICLE 4. SCOPE OF SERVICES ...........................................................................................................6
4.1 SOLID WASTE ............................................................................................................................... 6
4.2 RECYCLABLE MATERIALS ............................................................................................................. 7
4.3 ORGANIC MATERIALS .................................................................................................................. 8
4.4 CONSTRUCTION AND DEMOLITION DEBRIS (C&D) ..................................................................... 8
4.5 BULKY ITEMS AND REUSABLE MATERIALS .................................................................................. 9
4.6 SPECIAL EVENTS ........................................................................................................................... 9
4.7 PUBLIC EDUCATION AND OUTREACH ........................................................................................ 10
4.8 BILLING ...................................................................................................................................... 11
4.9 CUSTOMER SERVICE PROGRAM ................................................................................................ 12
ARTICLE 5. STANDARD OF PERFORMANCE ........................................................................................ 13
5.1 GENERAL .................................................................................................................................... 13
5.2 OPERATING HOURS AND SCHEDULES ....................................................................................... 13
5.3 COLLECTION STANDARDS .......................................................................................................... 13
5.4 VEHICLE REQUIREMENTS........................................................................................................... 15
5.5 CONTAINER REQUIREMENTS ..................................................................................................... 15
5.6 PERSONNEL ................................................................................................................................ 16
5.7 HAZARDOUS WASTE INSPECTION AND HANDLING ................................................................... 16
5.8 AGENCY CONTRACT MANAGER ................................................................................................. 17
5.09 ENVIRONMENTALLY-PREFERRABLE PURCHASING .................................................................... 18
5.10 LOCAL PURCHASING PREFERENCE............................................................................................. 18
ARTICLE 6. RECORD KEEPING AND REPORTING ................................................................................. 18
6.1 RECORD KEEPING....................................................................................................................... 18
6.2 REPORT SUBMITTAL REQUIREMENTS ....................................................................................... 19
ARTICLE 7. FRANCHISE FEES AND OTHER FEES ................................................................................... 19
-i- Carmel-by-the-Sea/GreenWaste Recovery
Franchise Agreement
7.1 FRANCHISE FEE .......................................................................................................................... 19
7.2 ADMINISTRATIVE FEE ................................................................................................................ 19
7.3 AB 939 FEE ................................................................................................................................. 20
7.4 HHW FEE .................................................................................................................................... 20
7.5 VEHICLE IMPACT FEE ................................................................................................................. 20
7.6 LITTER ABATEMENT FEE ............................................................................................................ 20
7.7 ADJUSTMENT TO FEES ............................................................................................................... 20
7.8 PAYMENT SCHEDULE AND LATE FEES ....................................................................................... 21
ARTICLE 8. CONTRACTOR'S COMPENSATION AND RATE SETTING ...................................................... 21
8.1 GENERAL .................................................................................................................................... 21
8.2 RATES AND ANNUAL ADJUSTMENTS ......................................................................................... 22
8.3 EXTRAORDINARY RATE ADJUSTMENTS ..................................................................................... 23
ARTICLE 9. INDEMNITY, INSURANCE, AND PERFORMANCE BOND ...................................................... 23
9.1 INDEMNIFICATION ..................................................................................................................... 23
9.2 INSURANCE ................................................................................................................................ 25
9.3 PERFORMANCE BOND ............................................................................................................... 27
ARTICLE 10. DEFAULT AND REMEDIES ............................................................................................... 27
10.1 EVENTS OF DEFAULT .................................................................................................................. 27
10.2 RIGHT TO TERMINATE UPON EVENT OF DEFAULT .................................................................... 29
10.3 AGENCYS REMEDIES IN THE EVENT OF DEFAULT ..................................................................... 29
10.4 POSSESSION OF RECORDS UPON TERMINATION ...................................................................... 30
10.5 AGENCY'S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE ................................................. 30
10.6 PERFORMANCE STANDARDS AND LIQUIDATED DAMAGES ...................................................... 30
10.7 EXCUSE FROM PERFORMANCE .................................................................................................. 32
10.8 RIGHT TO DEMAND ASSURANCES OF PERFORMANCE .............................................................. 32
ARTICLE 11. REPRESENTATIONS AND WARRANTIES OF THE PARTIES ................................................. 33
11.1 CONTRACTORS CORPORATE STATUS ....................................................................................... 33
11.2 CONTRACTORS CORPORATE AUTHORIZATION ........................................................................ 33
11.3 AGREEMENT WILL NOT CAUSE BREACH .................................................................................... 33
11.4 NO LITIGATION .......................................................................................................................... 33
11.5 NO ADVERSE JUDICIAL DECISIONS ............................................................................................ 34
11.6 NO LEGAL PROHIBITION ............................................................................................................ 34
11.7 CONTRACTORS ABILITY TO PERFORM ...................................................................................... 34
ARTICLE 12. OTHER AGREEMENTS OF THE PARTIES ........................................................................... 34
12.1 RELATIONSHIP OF PARTIES ........................................................................................................ 34
12.2 COMPLIANCE WITH LAW ........................................................................................................... 34
12.3 GOVERNING LAW ...................................................................................................................... 35
12.4 JURISDICTION ............................................................................................................................ 35
12.5 BINDING ON SUCCESSORS ......................................................................................................... 35
12.6 ASSIGNMENT ............................................................................................................................. 35
12.7 NO THIRD PARTY BENEFICIARIES ............................................................................................... 37
12.8 WAIVER ...................................................................................................................................... 37
12.9 NOTICE PROCEDURES ................................................................................................................ 37
-ii- Carmel-by-the-Sea/GreenWaste Recovery
Franchise Agreement
12.10 REPRESENTATIVES OF THE PARTIES ...................................................................................... 37
ARTICLE 13. MISCELLANEOUS AGREEMENTS ..................................................................................... 38
13.1 ENTIRE AGREEMENT .................................................................................................................. 38
13.2 SECTION HEADINGS ................................................................................................................... 38
13.3 REFERENCES TO LAWS ............................................................................................................... 38
13.4 AMENDMENTS ........................................................................................................................... 38
13.5 SEVERABILITY ............................................................................................................................. 38
13.6 COUNTERPARTS ......................................................................................................................... 38
13.7 EXHIBITS ..................................................................................................................................... 38
List of Exhibits
A. Definitions
B. Direct Services
B1. Single-Family Residential Services
B2. Multi-Family Residential Services
B3. Commercial Services
B4. Construction and Demolition Debris Services
B5. Agency Services
B6. Agency Service Levels and Locations
B7. Agency Special Events Schedule
C. Public Education and Outreach Requirements
D. Reporting Requirements
E. Rate Adjustment Methodology
E1. Multi-Index Rate Adjustment Methodology
E2. Cost-Based Rate Adjustment Methodology
F. Performance Standards and Liquidated Damages
G. Contractors Proposal
G1. Technical Proposal
G2. Cost Basis for Proposal
G3. Initial Rates for Collection Services
G4. Implementation Plan and Schedule
G5. Approved Subcontractors
H. Anticipated Required Positions
I. GreenWaste Recovery Environmentally Preferable Purchasing Policy
-iii- Carmel-by-the-Sea/GreenWaste Recovery
Franchise Agreement
Franchise Agreement 1
between 2
City of Carmel-by-the-Sea 3
and 4
GreenWaste Recovery, Inc. 5
for Solid Waste, Recycling, 6
Organics Collection Services 7
THIS FRANCHISE AGREEMENT is made and entered into as of June __, 2014, between the City of Carmel- 8
by-the-Sea, California, a political subdivision of the State of California (hereinafter "Agency"), and 9
GreenWaste Recovery, Inc., (hereinafter referred to as the "Contractor"). 10
RECITALS 11
This Agreement is entered into with reference to the following facts and circumstances: 12
WHEREAS; the Legislature of the State of California, by enactment of the California Integrated Waste 13
Management Act of 1989 (Act) (California Public Resources Code Section 40000 et seq.), has declared 14
that it is in the public interest to authorize and require local agencies to make adequate provisions for 15
Solid Waste Collection within their jurisdiction; 16
WHEREAS; the State of California has found and declared that the amount of refuse generated in 17
California, coupled with diminishing Disposal capacity and potential adverse environmental impacts 18
from landfilling and the need to conserve natural resources, have created an urgent need for State and 19
local agencies to enact and implement an aggressive integrated waste management program. The State 20
has, through enactment of the Act and subsequent related legislation including, but not limited to the 21
Jobs and Recycling Act of 2011 (AB 341), the Event and Venue Recycling Act of 2004 (AB 2176), and SB 22
1016 (Chapter 343, Statutes of 2008 [Wiggins, SB 1016]), directed the responsible State agency, and all 23
local agencies, to promote Diversion and to maximize the use of feasible waste reduction, re-use, 24
Recycling, and Composting options in order to reduce the amount of refuse that must be Disposed; 25
WHEREAS; pursuant to California Public Resources Code Section 40059(a)(2), the Agency has 26
determined that the public health, safety, and well-being require that an Exclusive Right be awarded to 27
a qualified Contractor to provide for the Collection of Solid Waste, Recyclable Materials, and Organic 28
Materials, and other services related to meeting the Agencys integrated waste management goals; 29
WHEREAS; the Agency further declares its intent to approve and maintain reasonable rates for the 30
Collection, Recycling, Processing, Composting, and/or Disposal of Solid Waste, Recyclable Materials, and 31
Organic Materials; and, 32
WHEREAS; the Agency desires, having determined that Contractor, by demonstrated experience, 33
reputation and capacity is qualified to provide for both the Collection of Solid Waste, Recyclables 34
Materials, and Organic Materials within the corporate limits of the Agency and the Transportation of 35
such material to appropriate places of Processing, Recycling, Composting, and/or Disposal, that 36
Contractor be engaged to perform such services on the basis set forth in this Agreement. 37
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WHEREAS; the Agency and Contractor have attempted to address conditions affecting their 38
performance of services under this agreement but recognize that reasonably unanticipated conditions 39
may occur during the term of this agreement that will require the parties to meet and confer to 40
reasonably respond to such changed conditions; 41
NOW, THEREFORE, in consideration of the mutual promises, covenants, and conditions contained in this 42
Agreement and for other good and valuable consideration, the Parties agree as follows: 43
ARTICLE 1. 44
GRANT AND ACCEPTANCE OF FRANCHISE 45
1.1 GRANT AND ACCEPTANCE OF FRANCHISE 46
By the signing of this Agreement, Agency grants to Contractor and Contractor accepts an exclusive 47
franchise within the corporate limits of the Agency. The franchise granted to Contractor shall be for the 48
scope of services described in Section 3.1 and Exhibit B of this Agreement, subject to the limitations 49
described in Section 1.2 and except where otherwise precluded by Federal, State, and local laws and 50
regulations. 51
1.2 LIMITATIONS TO THE FRANCHISE 52
The award of this Agreement shall not preclude the categories of Solid Waste, Recyclable Materials, and 53
Organic Materials listed below from being delivered to and Collected and Transported by others 54
provided that nothing in this Agreement is intended to or shall be construed to excuse any Person from 55
obtaining any authorization from Agency which is otherwise required by law: 56
A. Recyclable and Organic Materials. Other Persons shall maintain the right to pay the service 57
recipient for Source Separated Recyclable Materials and Source Separated Organic Materials 58
without payment of compensation of any type by the generator of such materials to such 59
Persons; 60
B. Self-Hauled Materials. A Commercial business Owner or Resident may Dispose of Solid Waste, 61
Recyclable Materials, and Compostable Materials generated in or on their own Premises with 62
their own vehicle; 63
C. Donated Materials. Any items which are Source Separated at any Premises by the Generator 64
and donated to youth, civic, or charitable organizations; 65
D. Beverage Containers. Containers delivered for Recycling under the California Beverage 66
Container Recycling and Litter Reduction Act, Section 14500, et seq. California Public Resources 67
Code; 68
E. Materials Removed by Customers Contractor as Incidental Part of Services. Solid Waste, 69
Recyclable Materials, Compostable Materials, and/or C&D removed from a Premises by a 70
contractor (e.g., gardener, landscaper, tree-trimming service, construction contractor, 71
Residential clean-out service) as an incidental part of the service being performed and such 72
contractor is providing a service which is not included in the scope of this Agreement; 73
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G. Animal, Grease Waste, and Used Cooking Oil. Animal waste and remains from slaughterhouse 74
or butcher shops, grease, or used cooking oil; 75
H. Sewage Treatment By-Product. By-products of sewage treatment, including sludge, sludge ash, 76
grit, and screenings; 77
I. Excluded Waste. Excluded Waste regardless of its source; and, 78
J. Materials Generated by State, County, and Federal Facilities. Materials generated by State, 79
County, and Federal facilities located in the Agency provided that the Generator has arranged 80
services with other Persons or has arranged services with the Contractor through a separate 81
agreement. 82
Contractor acknowledges and agrees that the Agency may permit other Persons besides the Contractor 83
to Collect any and all types of materials excluded from the scope of this Franchise, as set forth above, 84
without seeking or obtaining approval of Contractor. If Contractor can produce evidence that other 85
Persons are servicing Collection Containers or are Collecting and Transporting Solid Waste, Recyclable 86
Materials, Organic Materials, and/or C&D (collectively Franchised Materials) in a manner that is not 87
consistent with this Agreement or the Agencys Municipal Code, it shall report the location, the name 88
and phone number of the Person or company to the Agencys Contract Manager along with Contractors 89
evidence. In such case, Agency may notify the Generator and Person providing service of Contractors 90
rights under this Agreement. 91
This Agreement and scope of this franchise shall be interpreted to be consistent with Applicable Law, 92
now and during the Term of the Agreement. If future judicial interpretations of current law or new laws, 93
regulations, or judicial interpretations limit the ability of the Agency to lawfully contract for the scope of 94
services in the manner and consistent with all provisions as specifically set forth herein, Contractor 95
agrees that the scope of the Agreement will be limited to those services and materials which may be 96
lawfully included herein and that the Agency shall not be responsible for any lost profits or losses 97
claimed by Contractor to arise out of limitations to the scope or provisions of the Agreement set forth 98
herein. In such an event, it shall be the responsibility of Contractor to minimize the financial impact of 99
such future judicial interpretations or new laws and the Contractor may meet and confer with Agency 100
and may petition for a Rate adjustment pursuant to Section 8.3. 101
1.3 OBLIGATIONS OF PARTIES 102
In addition to the specific performance required under the Agreement, Agency and Contractor shall: 103
1. Use their reasonable commercial efforts to enforce the exclusiveness of the franchise by the 104
Contractors identification and documentation of violations of the franchise agreement and the 105
Agencys notification of generators and collection companies reasonably believed to be violating 106
the franchise regarding the terms of this Agreement. 107
2. Provide timely notice to one another of a perceived failure to perform any obligations under this 108
Agreement and access to information demonstrating the Partys failure to perform. 109
3. Provide timely access to the Agency Contract Manager and the Contractors designated 110
representative and complete and timely responses to requests of the other Party. 111
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4. Provide timely notice of matters which may affect either Partys ability to perform under the 112
Agreement. 113
ARTICLE 2. 114
TERM OF AGREEMENT 115
2.1 TERM AND OPTION TO EXTEND 116
The Term of this Agreement shall commence July 1, 2015 (Commencement Date) and continue in full 117
force for a period of fifteen (15) years, through and including June 30, 2030, unless the Agreement is 118
extended in accordance with this Section or terminated in pursuant to Section 10.2. 119
At Agencys sole discretion, this Agreement may be extended without amendment for a period of no 120
less than one (1) and no more than five (5) additional years for a total Term that does not exceed twenty 121
(20) years. If Agency desires to extend the Agreement, Agency shall provide the Contractor with written 122
notice of its decision to extend the Agreement at least one (1) year before the expiration of the Term. 123
Such notice by Agency shall specify the duration of the extension. 124
Between the Effective Date and Commencement Date, Contractor shall perform all activities necessary 125
to prepare itself to start providing services required by this Agreement on the Commencement Date. 126
2.2 CONDITIONS TO EFFECTIVENESS OF AGREEMENT 127
The obligation of Agency to permit this Agreement to become effective and to perform its undertakings 128
provided for in this Agreement is subject to the satisfaction of all the conditions below, each of which 129
may be waived, in written form, in whole or in part by Agency. 130
A. Accuracy of Representations. The Contractors representations and warranties made in 131
Contractors Proposal and Article 11 of this Agreement are true and correct on and as of the 132
Effective Date. 133
B. Furnishings of Insurance and Performance Bond. Contractor has furnished evidence of the 134
insurance and performance bond required by Article 9 that is satisfactory to the Agency. 135
ARTICLE 3. 136
SCOPE OF AGREEMENT 137
3.1 SUMMARY SCOPE OF SERVICES 138
The Contractor or its Subcontractor(s) shall be responsible for the following: 139
A. Collecting Solid Waste, Recyclable Materials, Organic Materials, and C&D generated by and 140
placed for Collection by Customers that are subscribers of Contractors services pursuant to 141
requirements of Article 4 and Exhibit B; 142
B. Transporting Collected materials to the appropriate Approved Facilities pursuant to 143
requirements of Article 4 and Exhibit B; 144
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C. Performing all other services required by this Agreement including, but not limited to, Customer 145
billing, public education, Customer service, record keeping, and reporting pursuant to Articles 4 146
and 6 and Exhibits C (Public Education & Outreach) and D (Reporting); 147
D. Furnishing all labor, supervision, vehicles, Containers, other equipment, materials, supplies, and 148
all other items and services necessary to perform its obligations under this Agreement; 149
E. Paying all expenses related to provision of services required by this Agreement including, but 150
not limited to, taxes, regulatory fees (including Agency fees), and utilities; 151
F. Performing or providing all services necessary to fulfill its obligations in full accordance with this 152
Agreement at all times using best industry practice for comparable operations; and, 153
G. Complying with all Applicable Laws. 154
The enumeration and specification of particular aspects of service, labor, or equipment requirements 155
shall not relieve Contractor of the duty to perform all other tasks and activities necessary to fulfill its 156
obligations under this Agreement, regardless of whether such requirements are enumerated elsewhere 157
in the Agreement, unless excused in accordance with Section 10.7. 158
3.2 USE OF APPROVED FACILITIES 159
The Contractor, without constraint and as a free-market business decision in accepting this Agreement, 160
agrees to use the Approved Facilities for the purposes of Processing and/or Disposing of all Solid Waste, 161
Recyclable Materials, Organic Materials, C&D, and other materials Collected in the Agency. Such 162
decision by Contractor in no way constitutes a restraint of trade notwithstanding any Change in Law 163
regarding flow control limitations or any definition thereof. 164
3.3 SUBCONTRACTING 165
Contractor shall not engage any Subcontractors for Collection, Transportation, or Processing of Solid 166
Waste, Recyclable Materials, Organic Materials, or C&D services without the prior written consent of 167
Agency Contract Manager. As of the Effective Date of this Agreement, Agency has approved Contractors 168
use of those subcontractors identified in Contractors Proposal, included herein as Exhibit G5. If the 169
Contractor plans to engage other affiliated or related party entities in the provision of services, 170
Contractor shall provide Agency Contract Manager with thirty (30) days written notification of its plans 171
and provide an explanation of any potential impacts related to the quality, timeliness, or cost of 172
providing services under this Agreement. 173
3.4 RESPONSIBILITY FOR MATERIALS 174
Once Solid Waste, Recyclable Materials, Organic Materials, and C&D are placed in the Contractors 175
Containers and at the Collection location, the responsibility for their proper handling shall transfer 176
directly from the Generator to Contractor, with the exception of Excluded Waste if the Contractor can 177
identify the Generator pursuant to Section 5.7.B. Once Solid Waste, Recyclable Materials, Organic 178
Materials, or C&D are deposited by Contractor at the appropriate Approved Facility, such materials shall 179
become the responsibility of the Owner or operator of the Approved Facility with the exception of 180
Excluded Waste pursuant to Section 5.7.C. 181
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Responsibility for Excluded Waste that has been inadvertently Collected by the Contractor shall remain 182
with the Contractor if it cannot identify the Generator, and Contractor shall assume all responsibility for 183
its proper Disposal. 184
3.5 AGENCY-DIRECTED CHANGES TO SCOPE 185
Agency may meet and confer with Contractor to establish the scope of any additional services or 186
modification to existing services (which may include use of Approved Facilities) to be provided under 187
this Agreement. In such case, Contractor shall present, within thirty (30) calendar days of Agencys 188
request, a written proposal to provide such modified or additional services. 189
Agency shall review the Contractors proposal for the change in scope of services. Agency and 190
Contractor may meet and confer to negotiate Contractors proposed revisions and costs and shall 191
amend this Agreement, as appropriate, to reflect the mutually agreed-upon changes in scope. 192
ARTICLE 4. 193
SCOPE OF SERVICES 194
Contractor shall perform the Solid Waste, Recyclable Materials, Organic Materials, Reusable Materials, 195
and C&D services described in this Article 4. This Article 4 describes the general requirements for the 196
services to be provided. More specific requirements for how each service shall be provided to each 197
Customer Type are described in Exhibit B. Failure to specifically require an act necessary to perform the 198
service does not relieve Contractor of its obligation to perform such act. 199
4.1 SOLID WASTE 200
Contractor shall offer and provide Solid Waste Collection services as described in Exhibit B. 201
Contractor acknowledges that Agency is committed to Diverting materials from Disposal through the 202
implementation of source reduction, reuse, Recycling, Composting, and other programs, and that 203
Agency may implement new programs in accordance with Section 3.5 that may impact the overall 204
quantity or composition of Solid Waste to be Collected by Contractor, subject to Contractors right to 205
petition for a Rate change pursuant to Section 8.3. 206
Contractor shall Transport all Solid Waste Collected in Agency to the Approved Disposal Facility. 207
Contractor shall pay all costs associated with Transporting and Disposal of Solid Waste including 208
payment of any gate fees charged at the Approved Disposal Facility. Contractor shall observe and 209
comply with all regulations and posted rules in effect at the Approved Disposal Facility and cooperate 210
with and take direction from the operator thereof with respect to delivery of Solid Waste. 211
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4.2 RECYCLABLE MATERIALS 212
A. Collection and Delivery. Contractor shall provide Recyclable Materials Collection services as 213
described in Exhibit B. Contractor agrees to Transport and deliver all Source Separated 214
Recyclable Materials placed by Customers in Recyclable Material Containers in Agency to the 215
Approved Recyclable Materials Processing Facility. All tipping fees and other costs associated 216
with Transporting to and Processing such Recyclable Materials at the Approved Recyclable 217
Materials Processing Facility and Disposing of the residue as required in Section 4.2.D below 218
shall be paid by Contractor. 219
Contractor shall observe and comply with all regulations in effect at the Approved Recyclable 220
Materials Processing Facility and cooperate with and take direction from the operator thereof 221
with respect to delivery of Recyclable Materials. Contractor shall actively work with the 222
Approved Recyclable Materials Processing Facility operator throughout the Term of this 223
Agreement to minimize contamination of the Recyclable Materials Collected under this 224
Agreement and delivered to the Processing Facility. 225
B. Processing. Contractor has guaranteed sufficient capacity at its Approved Recyclable Materials 226
Processing Facility to Process all Source Separated Recyclable Materials Collected by Contractor 227
under this Agreement throughout the Term of the Agreement. Contractor shall have no 228
obligation to maintain a guarantee of capacity following an Agency-directed change in the 229
Approved Recyclable Materials Processing Facility, pursuant to Section 4.2.E. 230
Contractor shall keep all existing permits and approvals necessary for use of the Approved 231
Recyclable Materials Processing Facility in full regulatory compliance. Upon request, Contractor 232
shall provide copies of facility permits and/or notices of violations (obtained from its Processing 233
Facility Subcontractor if necessary) to Agency Contract Manager. 234
If Contractor is unable to use the Approved Recyclable Materials Processing Facility due to an 235
emergency or sudden unforeseen closure of the Processing Facility, Contractor may use an 236
alternative Processing Facility provided that the Contractor provides written notice to Agency 237
Contract Manager. Within forty-eight (48) hours of emergency or sudden and unforeseen 238
closure, the Contractor shall provide a written description of the reasons the use of the 239
Approved Recyclable Materials Processing Facility is not feasible and the period of time 240
Contractor proposes to use the alternative Processing Facility. 241
If the need to use the alternative Processing Facility is discretionary or for reasons within 242
Contractors, or its Processing Facility Subcontractors, reasonable control, Contractors 243
Compensation shall not be adjusted for any change in Transportation and Processing costs 244
associated with use of the alternative Processing Facility. If the need to use the alternative 245
Processing Site results from reasons beyond Contractors, or its Subcontractors, reasonable 246
control, Agency shall adjust, either up or down, Contractors Compensation for changes in 247
Transportation and Processing costs associated with use of the alternative Processing Facility. In 248
the event that a change in the Processing Facility results in increased costs, Agency may identify 249
and direct Contractor to an alternative Processing Facility that results in less cost than the 250
Contractor-identified alternative. 251
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Contractor may permanently change its selection of the Approved Recyclable Materials 252
Processing Facility following Agencys written approval. If Contractor elects to use a Recyclable 253
Materials Processing Facility that is different than the Approved Recyclable Materials Processing 254
Facility, it shall request written approval from the Agency Contract Manager sixty (60) calendar 255
days prior to use of the site and obtain Agencys written approval no later than ten (10) calendar 256
days prior to use of the site. 257
C. Marketing. The Contractor shall be responsible for marketing Source Separated Recyclable 258
Materials Collected in Agency that are delivered for Processing at Contractors Approved 259
Recyclable Materials Processing Facility. Contractors marketing strategy shall promote the 260
highest and best use of materials presented in the waste management hierarchy established by 261
the Act. Where practical, the marketing strategy should include use of local, regional, and 262
domestic markets for Recyclable Materials. Contractor shall have no obligation to market 263
Recyclable Materials that have been redirected pursuant to to Section 4.2.E. 264
D. Residue Disposal. Residue from the Processing of Source Separated Recyclable Materials 265
Collected under this Agreement at Contractors Approved Recyclable Materials Processing 266
Facility, which cannot be marketed, shall be Disposed of by Contractor, or the Processing Facility 267
Subcontractor, at the Approved Disposal Facility. Residue delivered to the Approved Disposal 268
Facility shall not include any Excluded Waste. 269
E. Agency Right to Redirect Recyclable Materials. The Agency may, at any time during the term of 270
this Agreement, require Contractor to deliver Recyclable Materials Collected under this 271
Agreement to a Processing Facility owned by the MRWMD. In the event that Agency makes such 272
a requirement, Sections 4.2.B through 4.2.D of this Agreement shall be suspended and the 273
Tipping Fee used to calculate the Processing Component of the Rate (Step 4, Exhibit E1) shall be 274
adjusted to the amount charged or paid by the MRWMD to Contractor for the delivery of 275
Recyclable Materials. Contractor shall comply with such direction within ten (10) Business Days 276
of the Agencys notice or the date specified in such notice, if more than ten (10) Business Days 277
from the date of notice. 278
4.3 ORGANIC MATERIALS 279
Contractor shall provide Organic Materials Collections services as described in Exhibit B. 280
Contractor shall Transport all Organic Materials Collected under this Agreement to the Approved 281
Organic Materials Processing Facility. Contractor shall pay all tipping fees and other costs associated 282
with Transporting and Processing Organic Materials. 283
Contractor shall observe and comply with all regulations in effect at the Approved Organic Materials 284
Processing Facility and cooperate with and take direction from the operator thereof with respect to 285
delivery of Organic Materials. Contractor shall actively work with the Approved Organic Materials 286
Processing Facility operator throughout the Term of this Agreement to minimize contamination of the 287
Organic Materials Collected under this Agreement and delivered to the Processing Facility. 288
4.4 CONSTRUCTION AND DEMOLITION DEBRIS (C&D) 289
Contractor shall offer Source Separated and Mixed C&D Collection services as described in Exhibit B. 290
C&D Collection service shall be a temporary service, provided only at sites where construction, 291
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alteration, remodeling, repair, or demolition operations are being performed. C&D Collection services 292
shall be provided to any Customer upon request. 293
Contractor shall Transport all C&D Collected under this Agreement to the Approved C&D Processing 294
Facility. Contractor shall pay all tipping fees and other costs associated with Transporting and Processing 295
C&D. 296
Contractor shall observe and comply with all regulations in effect at the Approved C&D Processing 297
Facility and cooperate with and take direction from the operator thereof with respect to delivery of 298
C&D. 299
4.5 BULKY ITEMS AND REUSABLE MATERIALS 300
Contractor shall offer Bulky Item and Reusable Materials Collection services as described in Exhibit B. 301
Bulky Item and Reusable Materials Collection services shall be offered to Single-Family and Multi-Family 302
Customers pursuant to Exhibit B either free of charge or for an additional charge, and Commercial 303
Customers on an on-call basis within five (5) Business Days after the Customer-requested service date 304
for an additional charge. Contractor shall make reasonable efforts to schedule on-call Bulky Item and 305
Reusable Materials Collections on a day that is convenient to the Customer. 306
Contractor may, at its sole discretion and expense, identify those Bulky Items and Reusable Materials 307
that can be Collected by local youth, community, or other charitable organizations and arrange with 308
such organizations to provide the Collection. Regardless of Contractors use of such an organization, 309
Contractor shall be responsible for ensuring that service is provided to the Customer in a professional 310
and timely manner. 311
Contractor shall Transport all Bulky Items or Reusable Materials Collected under this Agreement to the 312
Approved Reusable Materials Processing Facility. Contractor shall pay all costs associated with 313
Transporting and Processing Bulky Items and Reusable Materials. Contractor shall be relieved of this 314
obligation for any items Collected by a local youth, community, or other charitable organization. 315
Contractor shall observe and comply with all regulations in effect at the Approved Reusable Materials 316
Processing Facility and cooperate with and take direction from the operator thereof with respect to 317
delivery of Bulky Items and/or Reusable Materials. 318
4.6 SPECIAL EVENTS 319
Contractor shall provide Solid Waste, Recyclable Materials, and Organic Materials services to the special 320
events identified in Exhibit B7 at no cost to the event or Agency. In addition, Contractor shall provide the 321
special event services to other Agency-hosted or sponsored events upon thirty (30) days advance 322
request by the Agency Contract Manager. Special event services include: 323
1. Event Collection Stations. Each event collection station shall include a separate receptacle for 324
each of Solid Waste, Recyclable Materials, and Organic Materials, as appropriate. Contractor 325
shall provide a sufficient number of event collection stations of sufficient capacity to meet the 326
needs of the event as determined by Contractor in cooperation with the event organizer. 327
Contractor may utilize the inventory of event receptacles owned and maintained by the 328
MRWMD. 329
2. Collection Station Monitors. Collection station monitors should service event collection 330
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stations and educate event attendees about what materials are acceptable in each event 331
collection station receptacle. Contractor shall staff the event with a sufficient number of 332
employees or volunteers to ensure that event collection stations are serviced frequently enough 333
to prevent overflow and litter. 334
3. Containers. Contractor shall provide Containers for the aggregation of material removed from 335
event collection stations during the course of the event. Contractor shall provide Containers in 336
sufficient number of appropriate type(s) for the needs of the event as determined by Contractor 337
in cooperation with the event organizer. Contractor shall service Containers, as agreed-upon 338
with the event organizer, and deliver Collected materials to the appropriate Approved Facility 339
for Processing and/or Disposal. 340
4. Public Education Booth. Upon request of either the Agency Contract Manager or the event 341
organizer, Contractor shall staff a booth or exhibit at the event for the purpose of educating the 342
public about the services and programs provided by Contractor under this Agreement and the 343
benefits of source reduction, reuse, Recycling, and Composting. 344
5. Reporting. Within fourteen (14) calendar days of the end of the event, Contractor shall submit a 345
report to the Agency Contract Manager and event organizer. The report should include, at a 346
minimum: the number of event collection stations deployed at the event, the number of 347
collection station monitors, the tonnage of each material type (i.e., solid waste, recyclable 348
materials, and organic materials) collected, and a description of the public education provided at 349
the event. 350
Contractor may, at its sole discretion and expense, coordinate with local youth, community, or 351
charitable organizations to provide some or all of the required services. Regardless of Contractors use 352
of such an organization, Contractor shall be responsible for ensuring that service is provided to the 353
Customer in a professional and timely manner. 354
For special events which are not identified in Exhibit B7 or otherwise hosted or sponsored by the 355
Agency, Contractor shall provide the above-described special event services at the request of the event 356
organizer and may negotiate the charges for such services with the event organizer based on the specific 357
needs of the event. 358
4.7 PUBLIC EDUCATION AND OUTREACH 359
The public education and outreach activities included in the scope of services provided by Contractor 360
under this Agreement are described in Exhibit C. 361
4.7.1 Program Objectives 362
Contractors public education and outreach strategy shall focus on improving Customer understanding 363
of the benefits of and opportunities for source reduction, reuse, Recycling, and Composting. In general, 364
Contractor-provided public education and outreach should: (i) inform Customers about the services that 365
are provided under this Agreement with specific focus on describing the methods and benefits of source 366
reduction, reuse, Recycling, and Composting; (ii) instruct Customers on the proper method for placing 367
materials in Containers for Collection and setting Containers out for Collection with specific focus on 368
minimizing contamination of Recyclable and Organic Materials; and, (iii) clearly define the Excluded 369
Waste and educate Customers about the hazards of such materials and their opportunities for proper 370
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handling. 371
4.7.2 Coordination with Agency and MRWMD Educational Efforts 372
Contractor acknowledges that they are part of a multi-party effort to operate and educate the public 373
about the regional integrated waste management system. Contractor shall cooperate and coordinate 374
with the Agency Contract Manager and the MRWMD staff on public education activities to minimize 375
duplicative, inconsistent, or inappropriately timed education campaigns. Contractor is aware that the 376
MRWMD is responsible for regional public education and outreach for schools, self-hauled waste, and 377
home Composting. Contractor shall not engage in public education and outreach around these subjects 378
without coordination with and approval of the Agency Contract Manager or the MRWMD. 379
Contractor shall allow the Agency Contract Manager a reasonable opportunity to review, request 380
modifications to, and approve all public education materials including, but not limited to: print, radio, 381
television, or internet media before publication, distribution, and/or release. Contractor shall also offer 382
MRWMD the opportunity to review and provide input on public education materials that include 383
messaging for regional public education and outreach for schools, self-hauled waste, and home 384
Composting. Agency shall have the right to request that Contractor include Agency and/or MRWMD 385
identification and contact information on public education materials and approval of such requests shall 386
not be unreasonably withheld. 387
4.8 BILLING 388
Contractor shall bill all Customers and be solely responsible for collecting billings at Rates set in 389
accordance with Article 8. Billing shall be performed on the basis of services rendered and this 390
Agreement shall create no obligation on the part of any Person on the sole basis of the ownership of 391
property. 392
Contractors web site shall provide Customers with the ability to pay their bills through an electronic 393
check or credit card and include the ability for Customer billings to be automatically charged on a 394
recurring basis. Contractor shall prepare, mail, and collect bills from Customers who decline to use such 395
internet-based billing system. Contractor shall make arrangements to allow Customers to pay bills by 396
cash, check, electronic check, money order, and credit card. 397
Contractor shall maintain copies of all billings and receipts, each in chronological order, for the Term of 398
this Agreement, for inspection and verification by the Agency Contract Manager at any reasonable time 399
but in no case more than thirty (30) calendar days after receiving a request to do so. 400
Contractor shall be responsible for collection of payment from Customers with past due accounts (bad 401
debt). Contractor shall make reasonable efforts to obtain payment from delinquent accounts through 402
issuance of late payment notices, telephone requests for payments, and assistance from collection 403
agencies. 404
In the event that any account becomes more than forty-five (45) calendar days past due, Contractor 405
shall notify such Customer of the delinquency via written correspondence and telephone contact. 406
Should any account become more than ninety (90) calendar days past due, Contractor shall provide 407
notice to the Customer via written correspondence, with a copy to the Agency Contract Manager, that 408
service may be discontinued if the account becomes more than one hundred twenty (120) calendar days 409
past due. Should any account become more than one hundred twenty (120) calendar days past due, 410
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Contractor may discontinue providing service to the Customer. No less than seven (7) calendar days 411
prior to discontinuing service to a Customer, Contractor shall notify the Agency Contract Manager of the 412
address, Service Level, service frequency, and delinquent billing amount. Contractor may withhold 413
service from a delinquent account until past delinquencies are paid in full. Upon restoring service to a 414
previously delinquent account, Contractor may require a deposit from the Customer not to exceed one 415
(1) months billings at the Customers Service Level. 416
4.9 CUSTOMER SERVICE PROGRAM 417
4.9.1 Program Requirements 418
A. Availability of Representatives. A representative of the Contractor who is knowledgeable of 419
the service area, services, and rates shall be available from 7 a.m. to 6 p.m. Monday through 420
Friday to communicate with the public in person and by telephone. Contractor shall maintain a 421
local or toll-free telephone number which it shall publicize. Contractor shall also maintain an 422
after-hours telephone number allowing twenty-four (24) hour per day access to Contractor 423
management by Agency Contract Manager in the event of an emergency involving Contractors 424
equipment or services including, but not necessarily limited to, fires, blocked access, or property 425
damage. 426
B. Telephone. Contractor shall maintain a telephone system in operation from 7 a.m. to 6 p.m. 427
and shall have sufficient equipment in place and staff available to handle the volume of calls 428
experienced on the busiest days and such telephone equipment shall be capable of recording 429
the responsiveness to calls. Recording of Contractors responsiveness to calls shall include, at a 430
minimum, all items included in the Service Quality and Reliability and Customer Service 431
performance standards listed in Exhibit F. An answering machine or voicemail service shall 432
record Customer calls and voice messages between 6:00 p.m. and 7:00 a.m. 433
C. Web Site. Contractor shall develop and maintain a web site that is accessible by the public. 434
Contractors web site shall include all public education and outreach materials described in 435
Exhibit C and provide the public the ability to e-mail Contractor questions, service requests, or 436
Complaints. 437
D. Local Office. Throughout the Term of this Agreement Contractor shall maintain a local office 438
within Monterey County where, at a minimum, the representatives identified in 4.9.1.A above 439
are located. 440
4.9.2 Service Requests, Compliments, Complaints 441
Contractor shall be responsible for the prompt and courteous attention to, and prompt and reasonable 442
resolution of, all Customer service requests and complaints. Contractor shall record in a separate log, 443
approved as to form by Agency Contract Manager, all complaints, noting the name and address of 444
complainant, date and time of complaint, nature of complaint, and nature and date of resolution. The 445
Contractor shall retain this complaint log for the Term. Upon request by the Agency Contract Manager, 446
Contractor shall compile and submit a summary statistical table of the complaint log. 447
Contractor shall respond to all complaints received within twenty-four (24) hours, weekends and 448
Holidays excluded. In particular, if a complaint involves a failure to Collect Solid Waste, Recyclable 449
Materials or Organic Materials from a Premises in the Agency, Contractor shall Collect the material in 450
question within twenty-four (24) hours of receipt of the Complaint, provided that Generator has 451
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properly placed materials for Collection. 452
ARTICLE 5. 453
STANDARD OF PERFORMANCE 454
5.1 GENERAL 455
Contractor shall at all times comply with Applicable Laws and provide services in a manner that is safe to 456
the public and the Contractors employees. Except to the extent that a higher performance standard is 457
specified in this Agreement, Contractor shall perform services in accordance with Solid Waste, 458
Recyclable Materials, Organic Materials, and C&D management practices common to Northern 459
California. 460
5.2 OPERATING HOURS AND SCHEDULES 461
A. Hours of Collection. Unless otherwise authorized by the Agency Contract Manager, 462
Contractors days and hours for Collection operations shall be as follows: 463
1. Residential Premises. Collection from Residential Premises shall only occur between 464
the hours of 6:00 a.m. and 6:00 p.m., Monday through Friday. 465
2. Commercial Premises. Collection from Commercial Premises that are two hundred 466
(200) feet or less from Residential Premises shall only occur between the hours of 6:00 467
a.m. and 6:00 p.m., Monday through Friday. Collection from Commercial Premises more 468
than two hundred (200) feet from Residential Premises shall only occur between the 469
hours of 4:00 a.m. and 6:00 p.m., Monday through Saturday. 470
B. Holiday Collection Schedule. Contractor, at its sole discretion, may choose not to provide 471
Collection services on a Holiday. In such event, Contractor shall provide Collection services on 472
the day following the Holiday thereby adjusting subsequent work that week; however, 473
Customer service days shall be returned to the normal schedule within one (1) week of the 474
Holiday. The Contractor shall provide Customers notice of Holiday-related changes in Collection 475
schedules at least two weeks prior to the change. 476
5.3 COLLECTION STANDARDS 477
A. Servicing Containers. Contractor shall pick up and return each Container to the location where 478
the Occupant properly placed the Container for Collection. Contractor shall place the Containers 479
upright with lids properly secured. 480
Contractor, at the request of Customers, may provide special services including: (i) unlocking 481
Containers; (ii) accessing Container enclosures with a key; or, (iii) pulling or pushing Containers 482
to the Collection vehicle. Contractor may charge Customers for extra services at the Rates 483
approved by Agency for such services. 484
B. Litter Abatement. Contractor shall use due care to prevent spills or leaks of material placed for 485
Collection, Used Motor Oil, fuel, and fluids while providing services under this Agreement. If any 486
materials are spilled or leaked during Collection and Transportation, the Contractor shall clean 487
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up all spills or leaks before leaving the site of the spill. 488
Contractor shall not transfer loads from one vehicle to another on any public street, unless it is 489
necessary to do so because of mechanical failure, hot load (combustion of material in the truck), 490
or accidental damage to a vehicle. 491
Contractor shall cover all open Drop Boxes at the pickup location before Transporting materials 492
to the Approved Facility. 493
Contractor shall conduct public outreach and staff training to Customers on best management 494
practices for litter abatement at no extra charge to the Agency when no additional direct 495
expenses are incurred by Contractor that are outside the scope of the Public Education and 496
Outreach Program as described in Exhibit C. If requested outreach and staff training would 497
result in additional direct expenses to Contractor, Agency shall be notified. If Agency decides to 498
pay direct expenses, Contractor shall conduct activities for no additional charge. If Agency does 499
not agree to pay direct expenses, Contractor shall be under no obligation to provide the 500
requested services. Such best management practices include, without limitation: 501
Closing Container lids and right sizing service: Contractor staff will tag overfull 502
containers with reminder stickers, which will serve as outreach and education to the 503
Customer. Photos of the container will be taken by drivers, attached to the Customers 504
account, and will be available to outreach and Customer service staff in order to 505
demonstrate to the Customer where a problem exists. 506
Outreach to Customer on importance of bagging lightweight materials such as plastic 507
bags, film plastics, foam peanuts, and other materials that can easily become litter due 508
to their lightweight nature. 509
Driver training on litter reduction techniques and litter removal best management 510
practices. 511
Affixing signage to the back of Contractor trucks which reads Help us keep our 512
roadways and waterways clean. If you see litter falling out of this truck please contact 513
800-XXX-XXXX. 514
Collaboration with Agencys street sweeping operators, as appropriate, in order to align 515
schedules with Collection schedules to have sweeping following the standard Collection 516
day. 517
C. Development and Review of Collection Specifications. Contractor shall work with the Agency to 518
develop standard specifications for Collection Container enclosures at Commercial and Multi- 519
Family Premises. These specifications shall be developed to ensure that the Collection Container 520
enclosures are built to provide adequate space for and suitable configuration to allow the 521
Contractor to safely and efficiently service Solid Waste, Recyclable Materials, and Organic 522
Materials Containers. Contractors Operations Manager or other appropriately qualified staff 523
shall, upon request by the Agency Contract Manager, provide a review of plans for new Multi- 524
family and Commercial development or project design drawings. Contractor shall provide 525
comments and recommendations resulting from the review in writing within ten (10) days of 526
receipt of the documents for review. In each review report, Contractor shall comment on the 527
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acceptability of the proposed enclosure arrangements in terms of: i) the adequacy of space for 528
Solid Waste, Recyclable Materials, and Organic Materials Containers; ii) the accessibility of the 529
Containers for Collection including whether additional charges (e.g., push/pull, etc.) would 530
apply; and iii) ease of use by tenants. 531
5.4 VEHICLE REQUIREMENTS 532
Contractor shall provide a fleet of Collection vehicles sufficient in number and capacity to efficiently 533
perform the work required by the Agreement in strict accordance with its terms. Contractor shall have 534
available sufficient back-up vehicles for each type of Collection vehicle used to respond to scheduled 535
and unscheduled maintenance, service requests, complaints, and emergencies. All such vehicles shall 536
have watertight bodies designed to prevent leakage, spillage, or overflow. All such vehicles shall meet 537
On-Road Heavy Duty Vehicle emissions requirements for model year 2011, regardless of the actual 538
model year of Contractors vehicles, and generally comply with all Federal, State, and local laws and 539
regulations. 540
Collection vehicles shall present a clean appearance while providing service under this Agreement. 541
Contractor's name and local telephone number shall be displayed on all vehicles in at least four (4) inch 542
characters. Vehicles shall be equipped with sign board holders or other hardware to allow public 543
education signage of no less than thirty-six (36) by forty-eight (48) inches to be displayed on both sides 544
of the vehicle. 545
Contractor shall inspect each vehicle daily to ensure that all equipment is operating properly. Vehicles 546
that are not operating properly shall be taken out of service until they are repaired and operate 547
properly. Contractor shall repair, or arrange for the repair of, all of its vehicles and equipment for which 548
repairs are needed because of accident, breakdown or any other cause so as to maintain all equipment 549
in a safe and operable condition. Agency Contract Manager may inspect vehicles at any reasonable time, 550
and within three (3) calendar days of such a request, to determine compliance with sanitation 551
requirements. 552
5.5 CONTAINER REQUIREMENTS 553
Contractor shall provide all Carts, Bins, and Drop Boxes to all Customers as part of its services. 554
Contractor-provided Containers shall be designed and constructed to be watertight and prevent the 555
leakage of liquids. All Containers shall display the Contractors name, local telephone number, and some 556
identifying inventory or serial number. 557
In the interest of creating effective and consistent public education and outreach, Contractor will utilize 558
its Containers to reinforce public education messages. All Solid Waste Containers shall be black or grey 559
in color. All Recyclable Materials Containers shall be blue in color. All Organic Materials Containers shall 560
be green in color. Contractors Containers shall also be labeled with a list of acceptable materials and a 561
list of prohibited materials and such labels shall be in both English and Spanish. Specific color selections 562
and labels shall be approved by the Agency Contract Manager prior to placing the order for any new 563
Containers. 564
All Containers shall be maintained in a safe, serviceable, and functional condition and present a clean 565
appearance. Customers using Carts shall be responsible for cleaning such Carts. Contractor shall steam 566
clean and repaint all Containers, except Carts, as requested by Customer or as deemed necessary by 567
Contractor to present a clean appearance. If Customer requests steam cleaning more frequently than 568
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one (1) time per year, Contractor may charge the Customer at approved Rates for such service. If any 569
Container is impacted by graffiti, Contractor shall remedy the situation within fourteen (14) calendar 570
days of notification at no additional charge. 571
5.6 PERSONNEL 572
A. General. Contractor shall furnish such qualified personnel as may be necessary to provide the 573
services required by this Agreement in a safe and efficient manner. Contractor shall designate at 574
least one (1) qualified employee as Agencys primary point of contact with Contractor who is 575
principally responsibility for Collection operations and resolution of service requests and 576
complaints. 577
Contractor shall use its best efforts to assure that all employees present a neat appearance and 578
conduct themselves in a courteous manner. Contractor shall not permit its employees to accept, 579
demand, or solicit, directly or indirectly, any additional compensation, or gratuity from members 580
of the public. 581
B. Hiring of Displaced Employees. Immediately following award of this Agreement, Contractor 582
shall work with the current hauler to obtain a complete list of full-time non-management 583
employees in good standing working exclusively to provide direct collection services to the 584
Agency and collection support services on January 8, 2014 to one of the seven (7) communities 585
on the Monterey Peninsula involved in the consolidated Request for Proposals (RFP) process. 586
Contractor shall conduct outreach, complete interviews and offer employment to eligible 587
employees and Contractor will not be required to hire positions in excess of the maximum 588
anticipated positions or hire employees for positions if those employees have not been 589
successfully executing duties similar to those desired by Contractor. The maximum anticipated 590
positions needed to provide the services described herein to the six (6) Monterey Peninsula 591
Cities and the Pebble Beach Community Services District are identified in Exhibit H. 592
C. Driver Qualifications. All drivers must have in effect a valid license, of the appropriate class, 593
issued by the California Department of Motor Vehicles. Contractor shall use the Class II 594
California Department of Motor Vehicles employer Pull Notice Program to monitor its drivers 595
for safety. 596
D. Safety Training. Contractor shall provide suitable operational and safety training for all of its 597
employees who operate Collection vehicles or equipment. Contractor shall train its employees 598
involved in Collection to identify, and not to collect, Excluded Waste. Upon the Agency Contract 599
Managers request, Contractor shall provide a copy of its safety policy and safety training 600
program, the name of its safety officer, and the frequency of its trainings. 601
5.7 HAZARDOUS WASTE INSPECTION AND HANDLING 602
A. Inspection Program and Training. Contractor shall develop a load inspection program that 603
includes the following components: (i) personnel and training; (ii) load checking activities; (iii) 604
management of wastes; and, (iv) record keeping and emergency procedures. 605
Contractors load checking personnel, including its Collection vehicle drivers, shall be trained in: 606
(i) the effects of Hazardous Substances on human health and the environment; (ii) identification 607
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of prohibited materials; and, (iii) emergency notification and response procedures. Collection 608
vehicle drivers shall inspect Containers before Collection when practical. 609
B. Response to Excluded Waste Identified During Collection. If Contractor determines that 610
material placed in any Container for Collection is Excluded Waste or presents a hazard to 611
Contractor's employees, the Contractor shall have the right to refuse to accept such material. 612
The Generator shall be contacted by the Contractor and requested to arrange proper Disposal. If 613
the Generator cannot be reached immediately, the Contractor shall, before leaving the 614
Premises, leave a tag at least two (2) inches by six (6) inches in size, which indicates the reason 615
for refusing to Collect the material and lists the phone number of a facility that accepts the 616
Excluded Waste or a phone number of an entity that can provide information on proper Disposal 617
of the Excluded Waste. Under no circumstances shall Contractors employees knowingly Collect 618
Excluded Waste or remove unsafe or poorly containerized Excluded Waste from a Collection 619
Container. Prior to Commencement of this Agreement, the tag that will be used to notice 620
Customers of reason for non-Collection shall be reviewed and approved by the Agency Contract 621
Manager. 622
If Excluded Waste is found in a Collection Container or Collection area that could possibly result 623
in imminent danger to people or property, the Contractor shall immediately notify the Fire 624
Department. 625
C. Response to Excluded Waste Identified At Disposal or Processing Facility. Materials Collected 626
by Contractor will be delivered to the Approved Facilities for purposes of Processing or Disposal. 627
In the event that load checkers and/or equipment operators at such facility identify Excluded 628
Waste in the loads delivered by Contractor, such personnel shall remove these materials for 629
storage in approved, on-site, Excluded Waste storage Container(s). Contractor shall arrange for 630
removal of the Excluded Wastes at its cost by permitted haulers in accordance with Applicable 631
Laws and regulatory requirements. The Contractor may at its sole expense attempt to identify 632
and recover the cost of Disposal from the Generator. If the Generator can be successfully 633
identified, the cost of this effort, as well as the cost of Disposal shall be chargeable to the 634
Generator. 635
5.8 AGENCY CONTRACT MANAGER 636
Agency has designated staff, the Agency Contract Manager, to be responsible for the monitoring and 637
administration of this Agreement. Contractor shall meet and confer with the Agency Contract Manager 638
to resolve differences of interpretation and implement and execute the requirements of this Agreement 639
in an efficient, effective, manner that is consistent with the stated objectives of this Agreement. 640
From time to time the Agency Contract Manager may designate other agents of Agency or MRWMD to 641
work with Contractor on specific matters. In such cases, those individuals should be considered 642
designates of the Agency Contract Manager for those matters to which they have been engaged. Such 643
designates shall be afforded all of the rights and access granted thereto. In the event of a dispute 644
between the Agency Contract Managers designate and Contractor, the Agency Contract Managers 645
determination shall be conclusive. 646
In the event of dispute between the Agency Contract Manager and the Contractor regarding the 647
interpretation of or the performance of services under this Agreement, the Agency Contract Managers 648
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determination shall be conclusive except where such determination results in a material impact to the 649
Contractors revenue and/or cost of operations. In the event of a dispute between the Agency Contract 650
Manager and the Contractor results in such material impact to the Contractor, Contractor may appeal 651
the determination of the Agency Contract Manager to the Agencys City Council, whose determination 652
shall be conclusive. For the purposes of this section, material impact is an amount equal to or greater 653
than one-quarter (1/4) of one (1) percent of Contractors annual Gross Receipts under this Agreement. 654
Agency Contract Manager or their designate shall have the right to observe and review Contractor 655
operations and Processing Facilities and enter Premises for the purposes of such observation and 656
review, including review of Contractors records, during reasonable hours with reasonable notice. In no 657
event shall Contractor prevent access to such Premises for a period of more than three (3) calendar days 658
after receiving such a request. Agency Contract Manager shall have Read-Only access to sections of 659
Contractors Customer service database which facilitates Agency retrieval and reporting of Customer 660
service data. 661
5.9 ENVIRONMENTALLY-PREFERRABLE PURCHASING 662
Contractor shall abide by their Environmentally Preferable Purchasing Policy adopted in January 2011 663
and included as Exhibit I. Contractor shall include a summary of their environmentally-preferable 664
purchasing activities in their Annual Report to Agency (e.g., volume of recycled content paper 665
purchased, source reduction strategies implemented during the year and the quantified results of that 666
strategy, etc.). 667
5.10 LOCAL PURCHASING PREFERENCE 668
Contractor shall, throughout the Term of this Agreement, give preference to purchasing materials and 669
supplies used in connection with Agreement from local vendors within the County or State; and in that 670
order of preference. At a minimum, Contractor shall purchase the following items from vendors within 671
the County: vehicle supplies (e.g., fuel, fluids, tires, parts, etc.); printing and publishing services for any 672
and all public education and outreach materials; uniforms, safety clothing/equipment, and work boots; 673
and office supplies. 674
ARTICLE 6. 675
RECORD KEEPING AND REPORTING 676
6.1 RECORD KEEPING 677
Contractor shall maintain accounting, statistical, operational, and other records related to its 678
performance as shall be necessary to provide reporting under the Act and demonstrate compliance with 679
this Agreement. Unless otherwise required in this Article, Contractor shall retain all records and data 680
required to be maintained by this Agreement for the Term of this Agreement plus three (3) years after 681
its expiration or earlier termination. Records and data shall be in chronological and organized form and 682
readily and easily interpreted. Upon request, any such records shall be retrieved in a timely manner by 683
Contractor and made available to the Agency Contract Manager. Contractor shall maintain adequate 684
record security to preserve records from events that can be reasonably anticipated such as a fire, theft, 685
and an earthquake. Electronically-maintained data and records shall be protected and backed-up. 686
Agency views its ability to defend itself against Comprehensive Environmental Response, Compensation 687
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and Liability Act (CERCLA), and related litigation as a matter of great importance. For this reason, Agency 688
regards its ability to prove where Collected Solid Waste is taken for transfer or Disposal. Contractor shall 689
maintain records which can establish where Solid Waste Collected was Disposed. This provision shall 690
survive the expiration or earlier termination of this Agreement. Contractor shall maintain these records 691
for a minimum of ten (10) years beyond expiration or earlier termination of the Agreement. Contractor 692
shall provide these records to Agency (upon request or at the end of the record retention period) in an 693
organized and indexed manner rather than destroying or Disposing of them. 694
Solid Waste, Recyclable Materials, Organic Materials, and C&D Collected pursuant to this Agreement, 695
which are combined with materials collected from other jurisdictions, shall be allocated by Contractor to 696
Agency. The allocation shall be based on volume or Tonnage using a method approved by the Agency 697
Contract Manager and such approval shall not be unreasonably withheld. On a quarterly basis, 698
Contractor shall provide detailed calculations documenting the allocation of materials to Agency for 699
materials Collected in vehicles serving multiple jurisdictions. 700
6.2 REPORT SUBMITTAL REQUIREMENTS 701
Contractor shall submit quarterly reports within thirty (30) calendar days after the end of the calendar 702
quarter. Contractor shall submit annual reports no later than forty-five (45) calendar days after the end 703
of each calendar year. Quarterly and annual reports shall, at a minimum, include all data and 704
information as described in Exhibit D. 705
Contractor may propose report formats that are responsive to the objectives and audiences for each 706
report. The format of each report shall be approved by the Agency Contract Manager and such approval 707
shall not be unreasonably withheld. Agency Contract Manager may, from time to time during the Term, 708
review and request changes to Contractors report formats and content and Contractor shall not 709
unreasonably deny such requests. 710
Contractor shall submit (via mail and e-mail) all reports to the Agency Contract Manager with a copy to 711
the General Manager (or their designated representative) of the MRMWD. 712
Agency reserves the right to require Contractor to provide additional reports or documents as Agency 713
Contract Manager reasonably determines to be required for the administration of this Agreement or 714
compliance with Applicable Law. 715
ARTICLE 7. 716
FRANCHISE FEES AND OTHER FEES 717
7.1 FRANCHISE FEE 718
In consideration of the rights provided Contractor herein, Contractor shall pay Franchise Fees to Agency 719
each quarter equal to ten percent (10%) of Gross Receipts for all services performed under this 720
Agreement. This fee may be adjusted by City Council resolution. 721
7.2 ADMINISTRATIVE FEE 722
The Contractor shall pay an Administrative Fee to Agency each quarter. The amount of the 723
Administrative Fee shall be zero dollars ($0) in Rate Period One and shall be paid in equal quarterly 724
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installments. Agency shall use the Administrative Fee to offset expenses including staffing costs related 725
to contract management, compliance, and monitoring, and to enforce the franchise with respect to any 726
violations by third parties, including initiating and/or assisting in prosecuting enforcement actions. The 727
Agency shall retain the sole right to set priorities for its contract monitoring and enforcement among 728
Agency personnel. This fee shall be a pass-through cost. 729
7.3 AB 939 FEE 730
The Contractor shall pay an AB 939 Fee to Agency each quarter. The amount of the AB 939 Fee shall be 731
zero dollars ($0) in Rate Period One and shall be paid in equal quarterly installments. Agency shall use 732
the AB 939 Fee to offset expenses for Agency and/or the MRWMD programs, pilot studies, education 733
and outreach campaigns, reporting, compliance, or other activities involved in compliance with the Act. 734
The Agency shall retain the sole right to set priorities for the use of its AB 939 Fee. This fee shall be a 735
pass-through cost. 736
7.4 HHW FEE 737
The Contractor shall pay an HHW Fee to Agency each quarter in the amount of zero dollars ($0) per 738
month per Residential dwelling unit served under this Agreement. This fee shall only be included in the 739
calculation of Single-Family and Multi-Family Residential Rates. Agency shall use the HHW Fee to offset 740
expenses for Household Hazardous Waste programs and facilities which benefit all Residents of Agency. 741
7.5 VEHICLE IMPACT FEE 742
Contractor shall pay a Vehicle Impact Fee to Agency each quarter. The amount of the Vehicle Impact Fee 743
shall be zero dollars ($0) in Rate Period One and shall be paid in equal quarterly installments This fee is 744
to reimburse the Agency for street maintenance costs incurred because of Collection vehicles traveling 745
on Agency streets. 746
7.6 LITTER ABATEMENT FEE 747
Contractor shall pay a Litter Abatement Fee to Agency each quarter. The amount of the Litter 748
Abatement Fee shall be zero dollars ($0) in Rate Period One and shall be paid in equal quarterly 749
installments This fee is to reimburse the Agency for the cost of street sweeping, servicing public litter 750
and Recycling Containers, and other activities related to minimizing or abating litter within Agency or 751
complying with Agencys National Pollutant Discharge Elimination System permit requirements 752
regarding eliminating Solid Waste from storm water run-off. 753
7.7 ADJUSTMENT TO FEES 754
Agency may set other fees or adjust the fees established in this Article from time-to-time during the 755
Term of this Agreement and such adjustments shall be included in the adjustment of Rates as described 756
in Exhibit E. 757
The amounts of the Administrative Fee, AB 939 Fee, Vehicle Impact Fee, and Litter Abatement Fee for 758
subsequent Rate Periods shall be adjusted annually in accordance with the adjustment method 759
described in Exhibit E, or shall be the amount specified by the Agency. 760
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7.8 PAYMENT SCHEDULE AND LATE FEES 761
Within thirty (30) calendar days of the end of each calendar quarter, during the Term of this Agreement, 762
Contractor shall remit to Agency all fees as described in this Article. Such fees shall be remitted to 763
Agency and sent or delivered to the Agency Contract Manager. If such remittance is not paid to Agency 764
on or before the thirtieth (30
th
) calendar day following the end of a calendar quarter, all fees dues shall 765
be subject to a delinquency penalty of one and one half percent (1.5%), which attaches on the first day 766
of delinquency. The delinquency penalty shall be increased an additional one and one half percent 767
(1.5%) for each additional month the payment remains delinquent. 768
Each quarterly remittance to Agency shall be accompanied by a statement listing the amount of each fee 769
paid; calculation of each fee; and, statement of Gross Receipts, by Customer Type for the period 770
collected from all operations conducted or permitted by this Agreement. Agency Contract Manager 771
may, at any time during the Term, request a detailed calculation of Gross Receipts which may include, 772
but is not necessarily limited to, the number of Customers charged at each Service Level and Rate for 773
each billing period. 774
Agency Contract Manager may, at any time during the Term, perform an audit of Contractors billings 775
and payment of fees. Contractor shall cooperate with the Agency Contract Manager in any such audit. 776
Should Agency or its agent perform this review and identify billing errors or other errors in payment of 777
fees valued at one (1) percent or more of Gross Receipts, Contractor shall, in addition to compensating 778
Agency for lost fees, reimburse the Agencys cost of the review. 779
ARTICLE 8. 780
CONTRACTOR'S COMPENSATION AND RATE 781
SETTING 782
8.1 GENERAL 783
The Contractors compensation for performance of all its obligations under this Agreement shall be 784
Gross Receipts. Contractor's compensation provided for in this Article shall be the full, entire and 785
complete compensation due to Contractor pursuant to this Agreement for all labor, equipment, 786
materials and supplies, Processing and Disposal fees, fees due to Agency, taxes, insurance, bonds, 787
overhead, operations, profit, and all other things necessary to perform all the services required by this 788
Agreement in the manner and at the times prescribed. Nothing herein shall obligate Agency to provide 789
any compensation to Contractor beyond Gross Receipts. 790
If Contractors actual costs, including fees due to Agency, are more than Gross Receipts, Contractor shall 791
not be compensated for the difference in actual costs and actual Gross Receipts. If Contractors actual 792
costs are less than the actual Gross Receipts, Contractor shall retain the difference provided that 793
Contractor has paid Agency fees pursuant to Article 7. 794
Under this Agreement, Contractor shall have the right and obligation to charge and collect from 795
Customers, Rates in Exhibit G3 that are approved by the Agency for provision of services to Customers. 796
The Rates for Rate Period One are based on the Contractors Proposal. Contractors proposed costs and 797
operating assumptions for Rate Period One are presented in Exhibit G2. 798
The Approved Recyclable Materials Processing Facility shall retain revenues received for the sale of 799
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Recyclable Materials including California Redemption Value revenues. Such revenues have been 800
considered in the establishment of Rates for services provided under this Agreement. Neither 801
Contractor nor the Approved Recyclable Materials Processing Facility are entitled to grant funds 802
available through the Department of Resources Recycling and Recovery (CalRecycle) through its 803
Curbside Supplemental Payments for registered Curbside Recycling programs or City/County 804
Payment Program pursuant to Section 14581(a)(5)(A) of the California Beverage Container Recycling 805
and Litter Reduction Act. 806
8.2 RATES AND ANNUAL ADJUSTMENTS 807
A. General. The Agency shall be responsible for approving Rates as described in this Article. If at 808
any time during the Term of the Agreement, the Contractor determines the need for a Rate that 809
does not appear on the Agency-approved Rate schedule in Exhibit G3, Contractor shall 810
immediately notify the Agency and request establishment of such Rate. For example, if a 811
Customer requires Collection of Organic Materials in a fifteen (15) cubic yard Compactor five (5) 812
times per week and the Agency-approved Rate schedule does not include this level of service, 813
the Contractor must request that the Agency approve a Rate for this level of service. 814
B. Rates for Rate Period One. Rates for Rate Period One, which are presented in Exhibit G3, were 815
determined by Contractor and Agency and were approved by Agency resolution on or before 816
the execution of the Agreement. The Rates for Rate Period One shall be effective from the 817
Commencement Date of this Agreement through June 30, 2016. 818
C. Rates for Subsequent Rate Periods. Rates for subsequent Rate Periods shall be adjusted 819
annually in accordance with this Section 8.2 and Exhibit E. 820
The index-based adjustment, which is described in Exhibit E1, involves use of various cost 821
adjustment factors (such as the percentage change in the consumer price index and percentage 822
change in the Approved Facility tipping fees) to calculate adjusted Rates. Such Rate adjustment 823
calculations shall be performed in strict conformance to the procedures described in Exhibit E1. 824
Up to three times during the initial term of the Agreement and up to once per extension period, 825
either Party may request that Rates be adjusted using the cost-based methodology described in 826
Exhibit E2 that involves a review of Contractors actual costs and projection of cost for the 827
coming Rate Period. This cost-based Rate adjustment, if requested by either Party, will be 828
performed instead of the index-based rate adjustment for that Rate Period. The option to 829
request a cost-based adjustment process during the Term of the Agreement is intended to 830
provide the Parties an opportunity to adjust Rates to more accurately reflect actual costs of 831
operations if the cost indices are not tracking with actual changes in costs. Such Rate adjustment 832
calculations shall be performed in strict conformance to the procedures described in Exhibit E2. 833
D. Rate Structure. The Agency and Contractor shall meet and confer to change the relationship of 834
individual Rates in comparison with other Rates. Any such changes would occur in conjunction 835
with the annual Rate adjustment process described in Section 8.2.C or in conjunction with a Rate 836
adjustment resulting from an extraordinary Rate adjustment in accordance with Section 8.3. 837
Changes to the rates charged under the new structure shall be calculated in such a way that the 838
revised Rate structure generates at least the same amount of total revenue when the number of 839
accounts at each Service Level are multiplied by the Rates charged for each Service Level and 840
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the total for all Service Levels are summed. 841
8.3 EXTRAORDINARY RATE ADJUSTMENTS 842
It is understood that the Contractor accepts the risk for changes in cost of providing services and the 843
service levels requested by Customers and therefore the extraordinary adjustments to Rates shall be 844
limited to a Change in Law or an Agency-directed change in scope. If a Change in Law or Agency- 845
directed change in scope (pursuant to Section 3.5) occurs, the Contractor may petition Agency for an 846
adjustment to the Rates in excess of the annual adjustment described in Section 8.2. 847
Contractor shall prepare an application for the extraordinary Rate increase. Such submittal shall be 848
prepared in compliance with the procedures described in Exhibit E2 and shall provide all information 849
requested by Agency Contract Manager specific to the nature of the request being made. Contractor 850
shall pay all reasonable costs incurred by Agency, including the costs of outside accountants, attorneys, 851
and/or consultants, in order to make a determination of the reasonableness of the requested Rate 852
adjustment. The application shall clearly document the reason for the proposed adjustment, include 853
calculation of the proposed Rate adjustments, and provide supporting documentation. 854
In the event of such an application for extraordinary Rate increase, it is understood that the Contractor 855
shall have the burden of demonstrating to the reasonable satisfaction of the Agency Contract Manager 856
that the failure of Agency to adjust the Rates will result in the Contractors financial loss or failure to 857
achieve reasonable profitability due to the Change in Law or Agency-directed change in scope. The 858
Contractor will have to demonstrate financial loss or a failure to achieve reasonable profitability by 859
allowing for Agency Contract Manager review of financial statements and supporting documentation. 860
The Agency Contract Manager shall have the right to request any other information that they, in their 861
sole judgment, determine is necessary to establish the reasonableness or accuracy of Contractors 862
request for an extraordinary Rate increase. Contractors failure to fully cooperate in a timely manner 863
with any reasonable request for information by the Agency Contract Manager may result in either the 864
denial of or a delay in the approval of the request for an extraordinary Rate increase 865
ARTICLE 9. 866
INDEMNITY, INSURANCE, AND PERFORMANCE 867
BOND 868
9.1 INDEMNIFICATION 869
A. General. Contractor shall indemnify, defend with counsel acceptable to Agency, and hold 870
harmless (to the full extent permitted by law) Agency and its officers, officials, employees, 871
volunteers, and agents from and against any and all claims, liability, loss, injuries, damage, 872
expense, and costs (including without limitation costs and fees of litigation, including attorneys 873
and expert witness fees) (collectively, Damages) of every nature arising out of or in connection 874
with Contractors performance under this Agreement, or its failure to comply with any of its 875
obligations contained in the Agreement, except to the extent such loss or damage was caused 876
by the negligence or willful misconduct of Agency. 877
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B. Excluded Waste. Contractor acknowledges that it is responsible for compliance during the 878
entire Term of this Agreement with all Applicable Laws. Contractor shall not store, transport, 879
use, or Dispose of any Excluded Waste except in strict compliance with all Applicable Laws. 880
In the event that Contractor negligently or willfully mishandles Excluded Waste in the course of 881
carrying out its activities under this Agreement, Contractor shall at its sole expense promptly 882
take all investigatory and/or remedial action reasonably required for the remediation of such 883
environmental contamination. Prior to undertaking any investigatory or remedial action, 884
however, Contractor shall first obtain Agencys approval of any proposed investigatory or 885
remedial action. Should Contractor fail at any time to promptly take such action, Agency may 886
undertake such action at Contractors sole cost and expense, and Contractor shall reimburse 887
Agency for all such expenses within thirty (30) calendar days of being billed for those expenses, 888
and any amount not paid within that thirty (30) calendar day period shall thereafter be deemed 889
delinquent and subject to the delinquent fee payment provision of Section 7.8. These 890
obligations are in addition to any defense and indemnity obligations that Contractor may have 891
under this Agreement. The provisions of this Section shall survive the termination or expiration 892
of this Agreement. 893
Notwithstanding the foregoing, Contractors duties under this subsection shall not extend to any 894
claims arising from the Disposal of Solid Waste at the Approved Disposal Facility, including, but 895
not limited to, claims arising under Comprehensive Environmental Response, Compensation and 896
Liability Act (CERCLA) unless such claim is a direct result of Contractors negligence or willful 897
misconduct. 898
C. Environmental Indemnity. Contractor shall defend, indemnify, and hold Agency harmless 899
against and from any and all claims, suits, losses, penalties, damages, and liability for damages 900
of every name, kind and description, including attorneys fees and costs incurred, attributable to 901
the negligence or willful misconduct of Contractor in handling Excluded Waste. 902
D. Related to the Act. Contractors duty to defend and indemnify herein includes all fines and/or 903
penalties imposed by CalRecycle, subject to the restrictions set forth in Public Resources Code 904
Section 40059.1, if the requirements of the Act are not met by the Contractor with respect to 905
the waste stream Collected under this Agreement, and such failure is: (i) due to the failure of 906
Contractor to meet its obligations under this Agreement; or, (ii) due to Contractor delays in 907
providing information that prevents Contractor or Agency from submitting reports required by 908
the Act in a timely manner. 909
E. Related to Proposition 218. Should there be a Change in Law or a new judicial interpretation of 910
Applicable Law, including, but not limited to, Article XIII C and D of the California Constitution 911
(Commonly Proposition 218), which impacts the Rates for the Collection services established in 912
accordance with this Agreement, Contractor agrees to meet and confer with Agency to discuss 913
the impact of such Change in Law on either Partys ability to perform under this Agreement. 914
If, at any time, a Rate adjustment determined to be appropriate by both Agency (which 915
determination shall not be unreasonably withheld) and Contractor to compensate Contractor 916
for increases in costs as described in this Agreement cannot be implemented for any reason, 917
Contractor shall be granted the option to negotiate with Agency, in good faith, a reduction of 918
services equal to the value of the Rate adjustment that cannot be implemented. If Agency and 919
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Contractor are unable to reach agreement about such a reduction in services, then Contractor 920
may terminate this Agreement upon one hundred eighty (180) calendar days prior written 921
notice to Agency, in which case the Contractor and Agency shall each be entitled to payment of 922
amounts due for contract performance through the date of termination but otherwise will have 923
no further obligation to one another pursuant to this Agreement after the date of such 924
termination. Should a court of competent jurisdiction determine that the Contractor cannot 925
charge and/or increase its Rates for charges related to Franchise Fees and governmental fees 926
and charges, Contractor shall reduce the Rates it charges Customers a corresponding amount, 927
providing said fees, Rates and/or charges disallowed by the court are not related to the cost of 928
providing service hereunder and had been incorporated in the Rates charged by Contractor to 929
its Customers. 930
Nothing herein is intended to imply that California Constitution, Articles XIIIC or XIIID, apply to 931
the Rates established for services provided under this Agreement; rather this Section is provided 932
merely to allocate risk of an adverse judicial interpretation between the Parties. 933
This provision (i.e., Section 9.1) will survive the expiration or earlier termination of this 934
Agreement and shall not be construed as a waiver of rights by Agency to contribution or 935
indemnity from third parties. 936
9.2 INSURANCE 937
A. General Requirements. Contractor shall, at its sole cost and expense, maintain in effect at all 938
times during the Term of this Agreement not less than the following coverage and limits of insurance: 939
B. Coverages and Requirements. During the Term of this Agreement, Contractor shall at all times 940
maintain, at its expense, the following coverages and requirements. The comprehensive general 941
liability insurance shall include broad form property damage insurance. 942
1. Minimum Coverages. Insurance coverage shall be with limits not less than the 943
following: 944
Comprehensive General Liability $10,000,000 combined single limit per occurrence 945
for bodily injury, personal injury, and property damage. 946
Automobile Liability $10,000,000 combined single limit per accident for bodily injury 947
and property damage (include coverage for Hired and Non-owned vehicles). 948
Workers Compensation Statutory Limits/Employers Liability - $1,000,000/accident 949
for bodily injury or disease. 950
Employee Blanket Fidelity Bond $500,000 per employee loss covering dishonesty, 951
forgery, alteration, theft, disappearance, and destruction (inside or outside). 952
2. Additional Insured. Agency, its officers, agents, employees, and volunteers shall be 953
named as additional insured on all but the workers compensation and professional 954
liability coverages. 955
3. Said policies shall remain in force through the life of this Agreement and, with the 956
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exception of professional liability coverage, shall be payable on a per occurrence basis 957
unless Agencys Risk Manager specifically consents in writing to a claims made basis. 958
For all claims made coverage, in the event that the Contractor changes insurance 959
carriers Contractor shall purchase tail coverage or otherwise provide for continuous 960
coverage covering the Term of this Agreement and not less than three (3) years 961
thereafter. Proof of such tail or other continuous coverage shall be required at any 962
time that the Contractor changes to a new carrier prior to receipt of any payments due. 963
4. The Contractor shall declare all aggregate limits on the coverage before commencing 964
performance of this Agreement, and Agencys Risk Manager reserves the right to 965
require higher aggregate limits to ensure that the coverage limits required for this 966
Agreement as set forth above are available throughout the performance of this 967
Agreement. 968
5. The deductibles or self-insured retentions are for the account of Contractor and shall be 969
the sole responsibility of the Contractor. 970
6. Each insurance policy shall provide or be endorsed to state that coverage shall not be 971
suspended, voided, canceled by either Party, reduced in coverage or in limits except 972
after thirty (30) calendar days prior written notice by certified mail, return receipt 973
requested, has been given to Agency Contract Manager ten (10) Business Days for 974
delinquent insurance premium payments). 975
7. Insurance is to be placed with insurers with a current A.M. Bests rating of no less than 976
A-VII, unless otherwise approved by Agency Risk Manager. 977
8. The policies shall cover all activities of Contractor, its officers, employees, agents and 978
volunteers arising out of or in connection with this Agreement. 979
9. For any claims relating to this Agreement, the Contractors insurance coverage shall be 980
primary, including as respects Agency, its officers, agents, employees, and volunteers. 981
Any insurance maintained by Agency shall apply in excess of, and not contribute with, 982
insurance provided by Contractors liability insurance policy. 983
10. The Contractor shall waive all rights of subrogation against Agency, its officers, 984
employees, agents, and volunteers. 985
B. Endorsements. Prior to the Effective Date pursuant to this Agreement, Contractor shall furnish 986
Agency Contract Manager with certificates or original endorsements reflecting coverage 987
required by this Agreement. The certificates or endorsements are to be signed by a Person 988
authorized by that insurer to bind coverage on its behalf. All certificates or endorsements are to 989
be received by, and are subject to the approval of, Agency Risk Manager before work 990
commences. 991
C. Renewals. During the Term of this Agreement, Contractor shall furnish Agency Contract 992
Manager with certificates or original endorsements reflecting renewals, changes in insurance 993
companies, and any other documents reflecting the maintenance of the required coverage 994
throughout the entire Term of this Agreement. The certificates or endorsements are to be 995
signed by a Person authorized by that insurer to bind coverage on its behalf. 996
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Workers' Compensation. Contractor shall provide workers compensation coverage as required by State 997
law, and prior to the Effective Date pursuant to this Agreement, Contractor shall file the following 998
statement with Agency. 999
I am aware of the provisions of Paragraph 3700 of the Labor Code that require every employer 1000
to be insured against liability for workers' compensation or to undertake self-insurance in 1001
accordance with the provisions of that code, and I will comply with such provisions before 1002
commencing any services required by this Agreement. 1003
The Person executing this Certificate on behalf of Contractor affirmatively represents that 1004
she/he has the requisite legal authority to do so on behalf of Contractor, and both the Person 1005
executing this Agreement on behalf of Contractor and Contractor understand that Agency is 1006
relying on this representation in entering into this Agreement. 1007
9.3 PERFORMANCE BOND 1008
Within seven (7) calendar days of the Agencys notification to Contractor that the Agency has executed 1009
this Agreement, Contractor shall file with the Agency a bond, payable to the Agency, securing the 1010
Contractor's performance of its obligations under this Agreement and such bond shall be renewed 1011
annually if necessary so that the performance bond is maintained at all times during the Term. The 1012
principal sum of the bond shall be Four Hundred Eighty Nine Thousand Dollars ($489,000) and shall be 1013
adjusted every three (3) years, commencing with Rate Period Three, to equal three (3) months of the 1014
prior Rate Periods annual Gross Receipts. The bond shall be executed as surety by a corporation 1015
authorized to issue surety bonds in the State of California that has a rating of A or better in the most 1016
recent edition of Bests Key Rating Guide, and that has a record of service and financial condition 1017
satisfactory to the Agency. The bond shall be in the form attached as Exhibit H. 1018
ARTICLE 10. 1019
DEFAULT AND REMEDIES 1020
10.1 EVENTS OF DEFAULT 1021
All provisions of the Agreement are considered material. Each of the following shall constitute an event 1022
of default. 1023
A. Fraud or Deceit. Contractor practices, or attempts to practice, any fraud or deceit upon the 1024
Agency. 1025
B. Insolvency or Bankruptcy. Contractor becomes insolvent, unable, or unwilling to pay its debts, 1026
or upon listing of an order for relief in favor of Contractor in a bankruptcy proceeding. 1027
C. Failure to Maintain Coverage. Contractor fails to provide or maintain in full force and affect the 1028
Workers' Compensation, liability, or indemnification coverage as required by this Agreement. 1029
D. Violations of Regulation. Contractor violates any orders or filings of any regulatory body having 1030
authority over Contractor relative to this Agreement, provided that Contractor may contest any 1031
such orders or filings by appropriate proceedings conducted in good faith, in which case no 1032
breach or default of this Agreement shall be deemed to have occurred. 1033
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E. Violations of Applicable Law. Contractor violates Applicable Law relative to this Agreement. 1034
F. Failure to Perform Direct Services. Contractor ceases to provide Collection, Transportation, or 1035
Processing services as required under this Agreement for a period of two (2) consecutive 1036
calendar days or more, for any reason within the control of Contractor. 1037
G. Failure to Pay or Report. Contractor fails to make any payments to Agency required under this 1038
Agreement including payment of Agency fees or Liquidated Damages and/or refuses to provide 1039
Agency with required information, reports, and/or records in a timely manner as provided for in 1040
the Agreement. 1041
H. Acts or Omissions. Any other act or omission by Contractor which violates the terms, 1042
conditions, or requirements of this Agreement, the Act, as it may be amended from time to 1043
time, or any law, statute, ordinance, order, directive, rule, or regulation issued there under and 1044
which is not corrected or remedied within the time set in the written notice of the violation or, if 1045
Contractor cannot reasonably correct or remedy the breach within the time set forth in such 1046
notice, if Contractor should fail to commence to correct or remedy such violation within the 1047
time set forth in such notice and diligently effect such correction or remedy thereafter. 1048
I. False, Misleading, or Inaccurate Statements. Any representation or disclosure made to the 1049
Agency by Contractor in connection with or as an inducement to entering into this Agreement, 1050
or any future amendment to this Agreement, which proves to be false or misleading in any 1051
material respect as of the time such representation or disclosure is made, whether or not any 1052
such representation or disclosure appears as part of this Agreement; and, any Contractor- 1053
provided report containing a misstatement, misrepresentation, data manipulation, or an 1054
omission of fact or content explicitly defined by the Agreement, excepting non-numerical 1055
typographical and grammatical errors. 1056
J. Seizure or Attachment. There is a seizure of, attachment of, or levy on, some or all of 1057
Contractors operating equipment, including without limits its equipment, maintenance or office 1058
facilities, Approved Facility(ies), or any part thereof. 1059
K. Suspension or Termination of Service. There is any termination or suspension of the 1060
transaction of business by Contractor related to this Agreement, including without limit, due to 1061
labor unrest including strike, work stoppage or slowdown, sick-out, picketing, or other 1062
concerted job action lasting more than two (2) calendar days. 1063
L. Criminal Activity. Contractor, its officers, managers, or employees are found guilty of criminal 1064
activity related directly or indirectly to performance of this Agreement or any other agreement 1065
held with the Agency. 1066
M. Assignment without Approval. Contractor transfers or assigns this Agreement without the 1067
expressed written approval of the Agency unless the assignment is permitted without Agency 1068
approval pursuant to Section 12.6. 1069
N. Failure to Provide Proposal or Implement Change in Service. Contractor fails to provide a 1070
proposal for new services or changes to services or fails to implement a change in service as 1071
requested by the Agency as specified in Section 3.5. 1072
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O. Failure to Perform Any Obligation. Contractor fails to perform any obligation established under 1073
this Agreement. 1074
Agency shall provide Contractor written notice of default within seven (7) calendar days of the Agencys 1075
first knowledge of the Contractors default. 1076
10.2 RIGHT TO TERMINATE UPON EVENT OF DEFAULT 1077
Contractor shall be given ten (10) Business Days from written notification by Agency to cure any default 1078
which, in the Agency Contract Managers sole opinion, creates a potential public health and safety 1079
threat. 1080
Contractor shall be given ten (10) Business Days from written notification by Agency to cure any default 1081
arising under subsections C, E, F, I, J, and K in Section 10.1 provided, however, that the Agency shall not 1082
be obligated to provide Contractor with a notice and cure opportunity if the Contractor has committed 1083
the same or similar breach/default within a twenty-four (24) month period. 1084
Contractor shall be given thirty (30) calendar days from written notification by Agency to cure any other 1085
default (which is not required to be cured within ten (10) Business Days); however, that the Agency shall 1086
not be obligated to provide Contractor with a notice and cure opportunity if the Contractor has 1087
committed the same or similar breach/default within a twenty-four (24) month period. 1088
10.3 AGENCYS REMEDIES IN THE EVENT OF DEFAULT 1089
Upon Contractors default, Agency has the following remedies in the event of Contractor default: 1090
A. Waiver of Default. Agency may waive any event of default or may waive Contractors 1091
requirement to cure a default event if Agency determines that such waiver would be in the best 1092
interest of the Agency. Agencys waiver of an event of default is not a waiver of future events of 1093
default that may have the same or similar conditions. 1094
B. Suspension of Contractors Obligation. Agency may suspend Contractors performance of its 1095
obligations if Contractor fails to cure default in the time frame specified in Section 10.2 until 1096
such time the Contractor can provide assurance of performance in accordance with Section 1097
10.8. 1098
C. Liquidated Damages. Agency may assess Liquidated Damages for Contractors failure to meet 1099
specific performance standards pursuant to Section 10.6 and Exhibit F. 1100
D. Termination. In the event that Contractor should default and subject to the right of the 1101
Contractor to cure, in the performance of any provisions of this contract, and the default is not 1102
cured for any default within in ten (10) calendar days if the default creates a potential public 1103
health and safety threat or arises under Section 10.1.C., E, F, I, J, or K, or otherwise thirty (30) 1104
calendar days after receipt of written notice of default from the Agency, then the Agency may, 1105
at its option, terminate this Agreement and/or hold a hearing at its City Council meeting to 1106
determine whether this Agreement should be terminated. In the event Agency decides to 1107
terminate this Agreement, the Agency shall serve twenty (20) calendar days written notice of its 1108
intention to terminate upon Contractor. In the event Agency exercises its right to terminate this 1109
Agreement, the Agency may, at its option, upon such termination, either directly undertake 1110
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performance of the services or arrange with other Persons to perform the services with or 1111
without a written agreement. This right of termination is in addition to any other rights of 1112
Agency upon a failure of Contractor to perform its obligations under this Agreement. 1113
Contractor shall not be entitled to any further revenues from Collection operations authorized 1114
hereunder from and after the date of termination. 1115
E. Other Available Remedies. Agencys election of one (1) or remedies described herein shall not 1116
limit the Agency from any and all other remedies at law and in equity including injunctive relief, 1117
etc. 1118
10.4 POSSESSION OF RECORDS UPON TERMINATION 1119
In the event of termination for an event of default, the Contractor shall furnish Agency Contract 1120
Manager with immediate access to all of its business records, including without limitation, proprietary 1121
Contractor computer systems, related to its Customers, Collection routes, and billing of accounts for 1122
Collection services. 1123
10.5 AGENCY'S REMEDIES CUMULATIVE; SPECIFIC PERFORMANCE 1124
Agency's rights to terminate the Agreement under Section 10.2 and to take possession of the 1125
Contractor's records under Section 10.4 are not exclusive, and Agency's termination of the Agreement 1126
and/or the imposition of Liquidated Damages shall not constitute an election of remedies. Instead, these 1127
rights shall be in addition to any and all other legal and equitable rights and remedies which Agency may 1128
have. 1129
By virtue of the nature of this Agreement, the urgency of timely, continuous, and high quality service; 1130
the lead time required to effect alternative service; and, the rights granted by Agency to the Contractor, 1131
the remedy of damages for a breach hereof by Contractor is inadequate and Agency shall be entitled to 1132
injunctive relief (including but not limited to specific performance). 1133
10.6 PERFORMANCE STANDARDS AND LIQUIDATED DAMAGES 1134
A. General. The Parties find that as of the time of the execution of this Agreement, it is 1135
impractical, if not impossible, to reasonably ascertain the extent of damages which shall be 1136
incurred by Agency as a result of a breach by Contractor of its obligations under this Agreement. 1137
The factors relating to the impracticability of ascertaining damages include, but are not limited 1138
to, the fact that: (i) substantial damage results to members of the public who are denied 1139
services or denied quality or reliable service; (ii) such breaches cause inconvenience, anxiety, 1140
frustration, and deprivation of the benefits of the Agreement to individual members of the 1141
general public for whose benefit this Agreement exists, in subjective ways and in varying 1142
degrees of intensity which are incapable of measurement in precise monetary terms; (iii) that 1143
exclusive services might be available at substantially lower costs than alternative services and 1144
the monetary loss resulting from denial of services or denial of quality or reliable services is 1145
impossible to calculate in precise monetary terms; and, (iv) the termination of this Agreement 1146
for such breaches, and other remedies are, at best, a means of future correction and not 1147
remedies which make the public whole for past breaches. 1148
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B. Service Performance Standards; Liquidated Damages for Failure to Meet Standards. The 1149
Parties further acknowledge that consistent, reliable Collection services are of utmost 1150
importance to Agency and that Agency has considered and relied on Contractor's 1151
representations as to its quality of service commitment in awarding the Agreement to it. The 1152
Parties recognize that some quantified standards of performance are necessary and appropriate 1153
to ensure consistent and reliable service and performance. The Parties further recognize that if 1154
Contractor fails to achieve the performance standards, or fails to submit required documents in 1155
a timely manner, Agency and its residents and businesses will suffer damages, and that it is, and 1156
will be, impractical and extremely difficult to ascertain and determine the exact amount of 1157
damages which Agency will suffer. Therefore, without prejudice to Agencys right to treat such 1158
non-performance as an event of default under this Section, the Parties agree that the Liquidated 1159
Damages amounts established in Exhibit F of this Agreement and the Liquidated Damage 1160
amounts therein represent a reasonable estimate of the amount of such damages considering 1161
all of the circumstances existing on the Effective Date of this Agreement, including the 1162
relationship of the sums to the range of harm to Agency that reasonably could be anticipated 1163
and the anticipation that proof of actual damages would be costly or impractical. 1164
Contractor agrees to pay (as Liquidated Damages and not as a penalty) the amounts set forth in 1165
the Performance Standards and Liquidated Damages, Exhibit F. 1166
Before assessing Liquidated Damages, Agency shall give Contractor notice of its intention to do 1167
so. The notice will include a brief description of the incident(s) and non-performance. Agency 1168
may review (and make copies at its own expense) all information in the possession of Contractor 1169
relating to incident(s) and/or non-performance. Agency may, within ten (10) Business Days after 1170
issuing the notice, request a meeting with Contractor. Agency may present evidence of non- 1171
performance in writing and through testimony of its employees and others relevant to the 1172
incident(s) and non-performance. Agency Contract Manager will provide Contractor with a 1173
written explanation of their determination on each incident(s) and non-performance prior to 1174
authorizing the assessment of Liquidated Damages under this Section 10.6. The decision of 1175
Agency Contract Manager shall be final and Contractor shall not be subject to, or required to 1176
exhaust, any further administrative remedies. 1177
C. Two-Phase Performance Management. The Parties desire to minimize the time and cost 1178
involved in monitoring Contractors performance under this Agreement, particularly with regard 1179
to the assessment of Liquidated Damages. Exhibit F to this Agreement identifies each 1180
Performance Area for which the Agency desires to establish performance standards for this 1181
Agreement. Contractors performance within each Performance Area shall be primarily 1182
monitored using the Performance Indicator described for each. The Agency shall not assess 1183
Liquidated Damages for the Specific Performance Measures identified in Exhibit F unless 1184
Contractor fails to meet the minimum standard for the Performance Indicator within the same 1185
Performance Area. 1186
D. Amount. Agency may assess Liquidated Damages for each calendar day or event, as 1187
appropriate, that Contractor is determined to be liable in accordance with this Agreement in the 1188
amounts specified in Exhibit F subject to annual adjustment described below. 1189
E. Timing of Payment. Contractor shall pay any Liquidated Damages assessed by Agency within 1190
ten (10) Business Days of the date the Liquidated Damages are assessed. If they are not paid 1191
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within the ten (10) Business Day period, Agency may proceed against the performance bond 1192
required by the Agreement, order the termination of the rights or franchise granted by this 1193
Agreement, or all of the above. 1194
10.7 EXCUSE FROM PERFORMANCE 1195
The Parties shall be excused from performing their respective obligations hereunder and from any 1196
obligation to pay Liquidated Damages if they are prevented from so performing by reason of floods, 1197
earthquakes, other acts of nature, war, civil insurrection, riots, acts of any government (including judicial 1198
action), and other similar catastrophic events which are beyond the control of and not the fault of the 1199
Party claiming excuse from performance hereunder. In the case of labor unrest or job action directed at 1200
a third party over whom Contractor has no control, the inability of Contractor to provide services in 1201
accordance with this Agreement due to the unwillingness or failure of the third party to: (i) provide 1202
reasonable assurance of the safety of Contractor's employees while providing such services; or, (ii) make 1203
reasonable accommodations with respect to Container placement and point of Delivery, time of 1204
Collection, or other operating circumstances to minimize any confrontation with pickets or the number 1205
of Persons necessary to make Collections shall, to that limited extent, excuse performance. The 1206
foregoing excuse shall be conditioned on Contractor's cooperation in performing Collection services at 1207
different times and in different locations. Further, in the event of labor unrest, including but not limited 1208
to strike, work stoppage or slowdown, sickout, picketing, or other concerted job action conducted by 1209
the Contractors employees or directed at the Contractor, or a subsidiary, the Contractor shall not be 1210
excused from performance. In such case, Contractor shall continue to provide a reasonably satisfactory 1211
level of performance during the pendency thereof, but the Contractor shall not be required to adhere 1212
strictly to the specific requirements of this Agreement regarding routes, Collection times or similar 1213
matters; provided, however, that in no event shall more than seven (7) calendar days elapse between 1214
pickups for Residential and Commercial Customers. 1215
The Party claiming excuse from performance shall, within two (2) calendar days after such Party has 1216
notice of such cause, give the other Party notice of the facts constituting such cause and asserting its 1217
claim to excuse under this Section. 1218
If either Party validly exercises its rights under this Section, the Parties hereby waive any claim against 1219
each other for any damages sustained thereby. 1220
The partial or complete interruption or discontinuance of Contractor's services caused by one (1) or 1221
more of the events described in this Article shall not constitute a default by Contractor under this 1222
Agreement. Notwithstanding the foregoing, however, if Contractor is excused from performing its 1223
obligations hereunder for any of the causes listed in this Section for a period of thirty (30) calendar days 1224
or more, Agency shall nevertheless have the right, in its sole discretion, to terminate this Agreement by 1225
giving ten (10) Business Days notice to Contractor, in which case the provisions of Section 10.4 shall 1226
apply. 1227
10.8 RIGHT TO DEMAND ASSURANCES OF PERFORMANCE 1228
The Parties acknowledge that it is of the utmost importance to Agency and the health and safety of all 1229
those members of the public residing or doing business within Agency who will be adversely affected by 1230
interrupted waste management service, that there be no material interruption in services provided 1231
under this Agreement. 1232
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If Contractor: (i) is the subject of any labor unrest including work stoppage or slowdown, sick-out, 1233
picketing or other concerted job action; (ii) appears in the reasonable judgment of Agency to be unable 1234
to regularly pay its bills as they become due; or, (iii) is the subject of a civil or criminal judgment or order 1235
entered by a Federal, State, regional or local agency for violation of an Applicable Law, and Agency 1236
believes in good faith that Contractor's ability to perform under the Agreement has thereby been placed 1237
in substantial jeopardy, Agency may, at its sole option and in addition to all other remedies it may have, 1238
demand from Contractor reasonable assurances of timely and proper performance of this Agreement, in 1239
such form and substance as Agency believes in good faith is reasonably necessary in the circumstances 1240
to evidence continued ability to perform under the Agreement. If Contractor fails or refuses to provide 1241
satisfactory assurances of timely and proper performance in the form and by the date required by 1242
Agency, such failure or refusal shall be an event of default for purposes of Section 10.1. 1243
ARTICLE 11. 1244
REPRESENTATIONS AND WARRANTIES OF 1245
THE PARTIES 1246
The Parties, by acceptance of this Agreement, represents and warrants the conditions presented in this 1247
Article. 1248
11.1 CONTRACTORS CORPORATE STATUS 1249
Contractor is a corporation duly organized, validly existing and in good standing under the laws of the 1250
State. It is qualified to transact business in the State and has the power to own its properties and to 1251
carry on its business as now owned and operated and as required by this Agreement. 1252
11.2 CONTRACTORS CORPORATE AUTHORIZATION 1253
Contractor has the authority to enter this Agreement and perform its obligations under this Agreement. 1254
The Board of Directors of Contractor (or the shareholders, if necessary) has taken all actions required by 1255
law, its articles of incorporation, its bylaws, or otherwise, to authorize the execution of this Agreement. 1256
The Person signing this Agreement on behalf of Contractor represents and warrants that they have 1257
authority to do so. This Agreement constitutes the legal, valid, and binding obligation of the Contractor. 1258
11.3 AGREEMENT WILL NOT CAUSE BREACH 1259
To the best of Contractor's and Agencys knowledge after reasonable investigation, the execution or 1260
delivery of this Agreement or the performance by either Party of their obligations hereunder does not 1261
conflict with, violate, or result in a breach: (i) of any Applicable Law; or, (ii) any term or condition of any 1262
judgment, order, or decree of any court, administrative agency or other governmental authority, or any 1263
agreement or instrument to which Contractor or Agency is a party or by which Contractor or any of its 1264
properties or assets are bound, or constitutes a default hereunder. 1265
11.4 NO LITIGATION 1266
To the best of Contractor's and Agencys knowledge after reasonable investigation, there is no action, 1267
suit, proceeding or investigation, at law or in equity, before or by any court or governmental authority, 1268
commission, board, agency or instrumentality decided, pending or threatened against either Party 1269
wherein an unfavorable decision, ruling or finding, in any single case or in the aggregate, would: 1270
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A. Materially adversely affect the performance by Party of its obligations hereunder; 1271
B. Adversely affect the validity or enforceability of this Agreement; or, 1272
C. Have a material adverse effect on the financial condition of Contractor, or any surety or entity 1273
guaranteeing Contractor's performance under this Agreement. 1274
11.5 NO ADVERSE JUDICIAL DECISIONS 1275
To the best of Contractors and Agencys knowledge after reasonable investigation, there is no judicial 1276
decision that would prohibit this Agreement or subject this Agreement to legal challenge. 1277
11.6 NO LEGAL PROHIBITION 1278
To the best of each Partys knowledge, after reasonable investigation, there is no Applicable Law in 1279
effect on the date that Party signed this Agreement that would prohibit the performance of either their 1280
obligations under this Agreement and the transactions contemplated hereby. 1281
11.7 CONTRACTORS ABILITY TO PERFORM 1282
Contractor possesses the business, professional, and technical expertise to perform all services, 1283
obligations, and duties as described in and required by this Agreement including all Exhibits thereto. 1284
Contractor possesses the ability to secure equipment, facility, and employee resources required to 1285
perform its obligations under this Agreement. 1286
ARTICLE 12. 1287
OTHER AGREEMENTS OF THE PARTIES 1288
12.1 RELATIONSHIP OF PARTIES 1289
The Parties intend that Contractor shall perform the services required by this Agreement as an 1290
independent Contractor engaged by Agency and neither as an officer nor employee of Agency, nor as a 1291
partner or agent of, or joint venturer with, Agency. No employee or agent of Contractor shall be, or shall 1292
be deemed to be, an employee or agent of Agency. Contractor shall have the exclusive control over the 1293
manner and means of performing services under this Agreement, except as expressly provided herein. 1294
Contractor shall be solely responsible for the acts and omissions of its officers, employees, 1295
Subcontractors and agents. Neither Contractor nor its officers, employees, Subcontractors, and agents 1296
shall obtain any rights to retirement benefits, workers' compensation benefits, or any other benefits 1297
which accrue to Agency employees by virtue of their employment with Agency. 1298
12.2 COMPLIANCE WITH LAW 1299
Contractor shall at all times, at its sole cost, comply with all Applicable Laws, permits and licenses of the 1300
United States, the State, County of Monterey, and Agency and with all applicable regulations 1301
promulgated by Federal, State, regional or local administrative and regulatory agencies, now in force 1302
and as they may be enacted, issued or amended during the Term. 1303
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12.3 GOVERNING LAW 1304
This Agreement shall be governed by, and construed and enforced in accordance with, the laws of the 1305
State. 1306
12.4 JURISDICTION 1307
Any lawsuits between the Parties arising out of this Agreement shall be brought and concluded in the 1308
courts of Monterey County in the State of California, which shall have exclusive jurisdiction over such 1309
lawsuits. With respect to venue, the Parties agree that this Agreement is made in and will be performed 1310
in Monterey County. 1311
12.5 BINDING ON SUCCESSORS 1312
The provisions of this Agreement shall inure to the benefit to and be binding on the successors and 1313
permitted assigns of the Parties. 1314
12.6 ASSIGNMENT 1315
Neither Party shall assign its rights nor delegate or otherwise transfer its obligations under this 1316
Agreement to any other Person without the prior written consent of the other Party. Any such 1317
assignment made without the consent of the other Party shall be void and the attempted assignment 1318
shall constitute a material breach of this Agreement. 1319
For purposes of this Section, "assignment" shall include, but not be limited to: (i) a sale, exchange or 1320
other transfer of substantially all of Contractor's local, regional, and/or corporate assets dedicated to 1321
service under this Agreement to a third party; (ii) a sale, exchange or other transfer of ten (10) percent 1322
or more of the local, regional, and/or corporate assets, stock, or ownership of Contractor to a Person 1323
(other than a transfer of shares in Contractor by the owner of such shares to a revocable trust for the 1324
benefit of his family or to another owner of shares in Contractor) except that no cumulative sale, 1325
exchange, or transfer of shares may exceed twenty (20) percent during the Term of the Agreement 1326
(other than a transfer of shares in Contractor by the owner of such shares to a revocable trust for the 1327
benefit of his family or to another owner of shares in Contractor); (iii) any reorganization, consolidation, 1328
merger, recapitalization, stock issuance or re-issuance, voting trust, pooling agreement, escrow 1329
arrangement, liquidation or other transaction to which Contractor or any of its shareholders is a party 1330
which results in a change of ownership or control of ten (10) percent or more of the value or voting 1331
rights in the local, regional, and/or corporate stock of Contractor; (iv) divestiture of an Affiliate (e.g., 1332
trucking company, materials recovery facility, transfer station, etc.) used by Contractor to fulfill its 1333
obligations under this Agreement; and, (v) any combination of the foregoing (whether or not in related 1334
or contemporaneous transactions) which has the effect of any such transfer or change of local, regional, 1335
and/or corporate ownership and/or control of Contractor. For purposes of this Section, the term 1336
"proposed assignee" shall refer to the proposed transferee(s) or other successor(s) in interest pursuant 1337
to the assignment. 1338
Contractor acknowledges that this Agreement involves rendering a vital service to Agency's residents 1339
and businesses, and that Agency has selected Contractor to perform the services specified herein based 1340
on: (i) Contractor's experience, skill, and reputation for conducting its Solid Waste, Recyclables, and 1341
Compostables management operations in a safe, effective, and responsible fashion, at all times in 1342
keeping with applicable waste management laws, regulations, and good waste management practices; 1343
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and, (ii) Contractor's financial resources on a local, regional, and/or corporate level to maintain the 1344
required equipment and to support its indemnity obligations to Agency under this Agreement. Agency 1345
has relied on each of these factors, among others, in choosing Contractor to perform the services to be 1346
rendered by Contractor under this Agreement. 1347
If Contractor requests Agency's consideration of and consent to an assignment, Agency may deny or 1348
approve such request in its complete discretion. No request by Contractor for consent to an assignment 1349
need be considered by Agency unless and until Contractor has met the following requirements. The 1350
Agency may, in its sole discretion, waive one (1) or more of these requirements. 1351
A. On the date the Contractor submits a written request for the Agencys written consent of an 1352
assignment, Contractor shall pay the Agency a transfer fee in the amount of one (1) percent of 1353
the Gross Receipts for the most-recently completed Rate Period. 1354
B. Contractor shall undertake to pay Agency its reasonable expenses for attorneys, consultants, 1355
accountants fees, staff time, and investigation costs necessary to investigate the suitability of 1356
any proposed assignee, and to review and finalize any documentation required as a condition 1357
for approving any such assignment. 1358
C. Contractor shall furnish Agency with audited financial statements of the proposed assignee's 1359
operations for the immediately preceding three (3) operating years. 1360
D. Contractor shall furnish Agency with satisfactory proof: (i) that the proposed assignee has at 1361
least ten (10) years of Solid Waste, Recyclable Materials, and Organic Materials management 1362
experience on a scale equal to or exceeding the scale of operations conducted by Contractor 1363
under this Agreement; (ii) that in the last five (5) years, the proposed assignee has not suffered 1364
any citations or other censure from any Federal, State or local contractor having jurisdiction 1365
over its waste management operations due to any significant failure to comply with State, 1366
Federal or local waste management laws and that the assignee has provided the Agency with a 1367
complete list of such citations and censures; (iii) that the proposed assignee has at all times 1368
conducted its operations in an environmentally safe and conscientious fashion; (iv) that the 1369
proposed assignee conducts its operations and management practices in accordance with sound 1370
waste management practices in full compliance with all Federal, State, and local laws regulating 1371
the Collection, Transportation, Processing and Disposal of Solid Waste, Recyclable Materials, and 1372
Organic Materials, including Hazardous Waste; and, (v) that any other information required by 1373
Agency demonstrates that the proposed assignee can fulfill the terms of this Agreement in a 1374
timely, safe and effective manner. 1375
E. Contractor shall provide the Agency with any and all additional records or documentation which, 1376
in the Agency Contract Managers sole determination, would facilitate the review of the 1377
proposed assignment. 1378
Under no circumstances shall any proposed assignment be considered by Agency if Contractor is in 1379
default at any time during the period of consideration. If, in the Agencys sole determination, there is 1380
any doubt regarding the compliance of the Contractor with the Agreement, Agency may require an audit 1381
of the Contractors compliance and the costs of such audit shall be paid by Contractor in advance of the 1382
performance of said audit. 1383
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12.7 NO THIRD PARTY BENEFICIARIES 1384
This Agreement is not intended to, and will not be construed to, create any right on the part of any third 1385
party to bring an action to enforce any of its terms. 1386
12.8 WAIVER 1387
The waiver by either Party of any breach or violation of any provisions of this Agreement shall not be 1388
deemed to be a waiver of any breach or violation of any other provision nor of any subsequent breach 1389
of violation of the same or any other provision. The subsequent acceptance by either Party of any 1390
monies which become due hereunder shall not be deemed to be a waiver of any pre-existing or 1391
concurrent breach or violation by the other Party of any provision of this Agreement. 1392
12.9 NOTICE PROCEDURES 1393
All notices, demands, requests, proposals, approvals, consents, and other communications, which this 1394
Agreement requires, authorizes or contemplates, shall be in writing and shall either be personally 1395
delivered to a representative of the Parties at the address below or deposited in the United States mail, 1396
first class postage prepaid, addressed as follows: 1397
If to Agency: 1398
____________________ 1399
____________________ 1400
____________________ 1401
____________________ 1402
If to Contractor: 1403
____________________ 1404
____________________ 1405
____________________ 1406
____________________ 1407
The address to which communications may be delivered may be changed from time to time by a notice 1408
given in accordance with this Section. Notice shall be deemed given on the day it is personally delivered 1409
or, if mailed, three (3) calendar days from the date it is deposited in the mail. 1410
12.10 REPRESENTATIVES OF THE PARTIES 1411
References in this Agreement to the Agency shall mean the Agencys elected body and all actions to 1412
be taken by Agency except as provided below. The Agency may delegate, in writing, authority to the 1413
Agency Contract Manager and/or to other Agency officials and may permit such officials, in turn, to 1414
delegate in writing some or all of such authority to subordinate officers. The Contractor may rely upon 1415
actions taken by such delegates if they are within the scope of the authority properly delegated to them. 1416
The Contractor shall, by the Effective Date, designate in writing a responsible officer who shall serve as 1417
the representative of the Contractor in all matters related to the Agreement and shall inform Agency in 1418
writing of such designation and of any limitations upon his or her authority to bind the Contractor. 1419
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Agency may rely upon action taken by such designated representative as actions of the Contractor 1420
unless they are outside the scope of the authority delegated to him/her by the Contractor as 1421
communicated to Agency. 1422
ARTICLE 13. 1423
MISCELLANEOUS AGREEMENTS 1424
13.1 ENTIRE AGREEMENT 1425
This Agreement is the entire agreement between the Parties with respect to the subject matter hereof 1426
and supersedes all prior and contemporaneous oral and written agreements and discussions. Each Party 1427
has cooperated in the drafting and preparation of this Agreement and this Agreement shall not be 1428
construed against any Party on the basis of drafting. This Agreement may be amended only by an 1429
agreement in writing, signed by each of the Parties hereto. 1430
13.2 SECTION HEADINGS 1431
The article headings and section headings in this Agreement are for convenience of reference only and 1432
are not intended to be used in the construction of this Agreement nor to alter or affect any of its 1433
provisions. 1434
13.3 REFERENCES TO LAWS 1435
All references in this Agreement to laws and regulations shall be understood to include such laws as 1436
they may be subsequently amended or recodified, unless otherwise specifically provided herein. 1437
13.4 AMENDMENTS 1438
This Agreement may not be modified or amended in any respect except in writing signed by the Parties. 1439
13.5 SEVERABILITY 1440
If any non-material provision of this Agreement is for any reason deemed to be invalid and 1441
unenforceable, the invalidity or unenforceability of such provision shall not affect any of the remaining 1442
provisions of this Agreement, which shall be enforced as if such invalid or unenforceable provision had 1443
not been contained herein. 1444
13.6 COUNTERPARTS 1445
This Agreement may be executed in counterparts, each of which shall be considered an original. 1446
13.7 EXHIBITS 1447
Each of the Exhibits identified as Exhibit A through I is attached hereto and incorporated herein and 1448
made a part hereof by this reference. In the event of a conflict between the terms of this Agreement 1449
and the terms of an Exhibit, the terms of this Agreement shall control. 1450
1451
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IN WITNESS WHEREOF, this Agreement is entered into by the parties hereto in Carmel, California on the 1452
day and year first above written. 1453
CITY OF CARMEL-BY-THE-SEA GREENWASTE RECOVERY, INC. 1454
BY:__________________________ BY:__________________________ 1455
ITS:__________________________ ITS:__________________________ 1456
1457
APPROVED AS TO FORM 1458
BY:__________________________ 1459
City Attorney 1460
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EXHIBIT A:
DEFINITIONS
EXHI BIT A
DEFI NITI ONS
For purposes of this Agreement, unless a different meaning is clearly required, the following words and
phrases shall have the following meanings respectively ascribed to them by this Exhibit and shall be
capitalized throughout this Agreement:
Abandoned Solid Waste means Solid Waste, Recyclable Materials, Organic Materials, C&D, Excluded
Waste, Bulky Items, or other materials which have been abandoned, littered, or illegally dumped in the
public right of way or on public or Agency property.
AB 341 Eligible Customer means Commercial Customers and/or Multi-Family Customers who are
required by AB 341 to participate in a recycling program.
Act means the California Integrated Waste Management Act of 1989 (Division 30 of the California
Public Resources Code), as amended, supplemented, superseded, and replaced from time to time.
Agency means the City of Carmel, a municipal corporation, and all the territory lying within the
municipal boundaries of the Agency as presently existing or as such boundaries may be modified during
the Term.
Agency Contract Manager means Agencys Public Services Director who is responsible for the
administrative management of this Agreement.
Agreement means this Agreement between Agency and Contractor, including all exhibits, and any
future amendments hereto.
Applicable Law means all Federal, State, County, and local laws, regulations, rules, orders, judgments,
degrees, permits, approvals, or other requirement of any governmental agency having jurisdiction over
the Collection, Transportation, and Processing of Solid Waste, Recyclable Materials, Organic Materials,
and C&D that are in force on the Effective Date and as may be enacted, issued or amended during the
Term of this Agreement.
Approved C&D Processing Facility means the Monterey Regional Waste Management District MRF at
14201 Del Monte Blvd, Marina, CA 93933, which is owned and operated by the MRWMD.
Approved Disposal Facility means the Monterey Regional Waste Management District Landfill at
14201 Del Monte Blvd, Marina, CA 93933, which is owned and operated by the MRWMD. The Approved
Disposal Facility shall serve as the Disposal site for all Solid Waste Collected by Contractor.
Approved Facility(ies) means any one of or any combination of the: Approved C&D Processing Facility;
Approved Disposal Facility; Approved Organic Materials Processing Facility; Approved Recyclable
Materials Processing Facility; and/or, Approved Reusable Materials Processing Facility.
Approved Mixed Waste Processing Facility means the Monterey Regional Waste Management
District Material Recovery Facility at 14201 Del Monte Blvd, Marina, CA 93933, which is owned and
Franchise Agreement, Exhibit A
Page A-1
EXHI BIT A
DEFI NITI ONS
operated by the MRWMD. The Approved Mixed Waste Processing Facility shall serve as the Mixed
Waste Processing site for all Solid Waste Collected by Contractor.
Approved Organic Materials Processing Facility means the Monterey Regional Waste Management
District Compost Facility at 14201 Del Monte Blvd, Marina, CA 93933, which is owned by the MRWMD.
Approved Recyclable Materials Processing Facility means the GreenWaste Recovery Materials
Recovery Facility located at 625 Charles Street, San Jose, CA, which is owned and operated by
Contractor.
Approved Reusable Materials Processing Facility means the Monterey Regional Waste Management
District Last Chance Mercantile, at 14201 Del Monte Blvd, Marina, CA 93933, which is owned and
operated by the MRWMD.
Bin means a Container with capacity of approximately one (1) to eight (8) cubic yards, with a hinged
lid, and with wheels (where appropriate), that is serviced by a front end-loading Collection vehicle.
"Bulky Item" means discarded Appliances, furniture, tires, carpets, mattresses, and similar large items
that require special Collection due to their size or nature, but can be Collected without the assistance of
special loading equipment (such as forklifts or cranes) and without violating vehicle load limits. It does
not include abandoned automobiles, large auto parts, or trees.
Business Days mean days during which the Agency offices are open to do business with the public.
C&D means Construction and Demolition Debris.
Cart means a plastic Container with a hinged lid and wheels that is serviced by an automated or semi-
automated Collection vehicle. A Cart has capacity of 20, 32, 64 or 96 gallons (or similar volumes).
Change in Law means any of the following events or conditions that has a material and adverse effect
on the performance by the Parties of their respective obligations under this Agreement (except for
payment obligations):
a. The enactment, adoption, promulgation, issuance, modification, or written change in
administrative or judicial interpretation of any Applicable Law on or after the Effective Date;
or,
b. The order or judgment of any governmental body, on or after the Effective Date, to the
extent such order or judgment is not the result of willful or negligent action, error or
omission or lack of reasonable diligence of Agency or of the Contractor, whichever is
asserting the occurrence of a Change in Law; provided, however, that the contesting in good
faith or the failure in good faith to contest any such order or judgment shall not constitute
Franchise Agreement, Exhibit A
Page A-2
EXHI BIT A
DEFI NITI ONS
or be construed as such a willful or negligent action, error or omission or lack of reasonable
diligence.
Collect or Collection (or any variation thereof) means the act of collecting Solid Waste, Recyclable
Materials, Organic Materials, C&D, Bulky Items, and other material at the place of generation in Agency.
Commencement Date means the date specified in Section 2.1 when Collection, Transportation,
Processing, and Composting services required by this Agreement shall be provided.
Commercial shall mean of, from or pertaining to non-Residential Premises where business activity is
conducted, including, but not limited to, retail sales, services, wholesale operations, manufacturing, and
industrial operations, but excluding businesses conducted upon Residential property which are
permitted under applicable zoning regulations and are not the primary use of the property.
Compactor means a mechanical apparatus that compresses materials together with the Container
that holds the compressed materials or the Container that holds the compressed materials if it is
detached from the mechanical compaction apparatus. Compactors include two (2) to eight (8) cubic
yard Bin Compactors serviced by front-end loader Collection vehicles and ten (10) to fifty (50) cubic yard
Drop Box Compactors serviced by roll-off Collection vehicles.
Composting or Compost (or any variation thereof) includes a controlled biological decomposition of
Organic Materials yielding a safe and nuisance free compost product.
Construction and Demolition Debris (C&D) includes discarded building materials, packaging, debris,
and rubble resulting from construction, alteration, remodeling, repair or demolition operations on any
pavements, excavation projects, houses, Commercial buildings, or other structures, excluding Excluded
Waste.
Container(s) mean Bins, Carts, Compactors, and Drop Boxes.
Contractor means Contractor organized and operating under the laws of the State and its officers,
directors, employees, agents, companies, related-parties, affiliates, subsidiaries, and Subcontractors.
Contractors Compensation means the monetary compensation received by Contractor in return for
providing services in accordance with this Agreement as described in Article 8.
Contractors Proposal means the proposal submitted to Agency by Contractor on September 13, 2013
for provision of Solid Waste, Recyclables, and Compostable Materials services and certain supplemental
written materials, which are included as Exhibit G to this Agreement and are incorporated by reference.
Curb or Curbside (or any variation thereof) means the location of a Collection Container for pick-up,
where such Container is placed on the street or alley against the face of the Curb, or where no Curb
Franchise Agreement, Exhibit A
Page A-3
EXHI BIT A
DEFI NITI ONS
exists, the Container is placed not more than five (5) feet from the outside edge of the street or alley
nearest the propertys entrance.
Customer means the Person whom Contractor submits its billing invoice to and collects payment from
for Collection services provided to a Premises. The Customer may be either the Occupant or Owner of
the Premises.
Customer Type means the Customers sector category including, but not limited to, Single-Family,
Multi-Family, Commercial, C&D, Drop Box, and Agency.
Designated Waste means non-Hazardous Waste which may pose special Disposal problems because
of its potential to contaminate the environment and which may be Disposed of only in Class II Disposal
sites or Class III Disposal sites pursuant to a variance issued by the California Department of Health
Services. Designated Waste consists of those substances classified as Designated Waste by the State, in
California Code of Regulations Title 23, Section 2522 as may be amended from time to time.
Discarded Materials means Solid Waste, Recyclable Materials, Organic Materials, and C&D placed by a
Generator in a receptacle and/or at a location for the purposes of Collection by Contractor, excluding
Excluded Waste.
Disposal or Dispose (or any variation thereof) means the final disposition of Solid Waste at a Disposal
site. Disposal does not include the use of Organic Materials as ADC so long as County and State
regulations consider ADC use of Organic Materials as Diversion under the Act.
Disposal Facility means a facility for ultimate Disposal of Solid Waste.
Diversion (or any variation thereof) means activities which reduce or eliminate the amount of Solid
Waste to be Disposed including, but not limited to, Recycling, and Composting.
Drop Box means an open-top Container with a capacity of ten (10) to forty (40) cubic yards that is
serviced by a roll-off Collection vehicle.
Effective Date means the date on which the latter of the two Parties signs this Agreement.
Excluded Waste means Hazardous Substance, Hazardous Waste, Infectious Waste, Designated Waste,
volatile, corrosive, biomedical, infectious, biohazardous, and toxic substances or material, waste that
Contractor reasonably believes would, as a result of or upon Disposal, be a violation of local, State or
Federal law, regulation or ordinance, including land use restrictions or conditions, waste that cannot be
Disposed of in Class III landfills, waste that in Contractors reasonable opinion would present a
significant risk to human health or the environment, cause a nuisance or otherwise create or expose
Contractor or Agency to potential liability; but not including de minimis volumes or concentrations of
waste of a type and amount normally found in Residential Solid Waste after implementation of
Franchise Agreement, Exhibit A
Page A-4
EXHI BIT A
DEFI NITI ONS
programs for the safe Collection, Recycling, treatment, and Disposal of batteries and paint in compliance
with Sections 41500 and 41802 of the California Public Resources Code.
Exclusive Right is the right and privilege granted by Agency to Contractor to be the only Franchisee
that Collects, Transports, and Processes Solid Waste, Recyclable Materials, Organic Materials, and
Construction & Demolition Debris (C&D) in a specified geographic area.
E-Waste" means discarded electronic equipment including, but not limited to, televisions, computer
monitors, central processing units (CPUs), laptop computers, computer peripherals (including external
hard drives, keyboards, scanners, and mice), printers, copiers, facsimile machines, radios, stereos, stereo
speakers, VCRs, DVDs, camcorders, microwaves, telephones, cellular telephones, and other electronic
devices. Some E-Waste or components thereof may be Hazardous Waste or include Hazardous
Substances and thus require special handling, Processing, or Disposal.
Federal means belonging to or pertaining to the Federal government of the United States.
Food Scraps" means those Discarded Materials that will decompose and/or putrefy including: (i) all
kitchen and table food waste; (ii) animal or vegetable waste that is generated during or results from the
storage, preparation, cooking or handling of food stuffs; (iii) discarded paper that is contaminated with
Food Scraps; (iv) fruit waste, grain waste, dairy waste, meat, and fish waste; and, (v) non-Recyclable
paper or contaminated paper. Food Scraps are a subset of Organic Materials.
Franchise Fee means the fee paid by Contractor to Agency for the privilege to hold the rights granted
by this Agreement.
Generator means any Person whose act or process produces Solid Waste, Recyclable Materials,
Organic Materials, or C&D as defined in the Public Resources Code, or whose act first causes Solid Waste
to become subject to regulation.
Gross Receipts shall mean total cash receipts collected from Customers by the Contractor for the
provision of services pursuant to this Agreement, without any deductions. Gross Receipts do not include
revenues from the sale of Recyclable Materials.
Hazardous Substance means any of the following: (a) any substances defined, regulated or listed
(directly or by reference) as "Hazardous Substances", "hazardous materials", "Hazardous Wastes", "toxic
waste", "pollutant" or "toxic substances" or similarly identified as hazardous to human health or the
environment, in or pursuant to: (i) the Comprehensive Environmental Response, Compensation and
Liability Act (CERCLA) of 1980, 42 USC 9601 et seq. (CERCLA); (ii) the Hazardous Materials
Transportation Act, 49 USC 1802, et seq.; (iii) the Resource Conservation and Recovery Act, 42 USC
6901 et seq.; (iv) the Clean Water Act, 33 USC 1251 et seq.; (v) California Health and Safety Code
25115-25117, 25249.8, 25281, and 25316; (vi) the Clean Air Act, 42 USC 7901 et seq.; and, (vii)
California Water Code 13050; (b) any amendments, rules or regulations promulgated there under to
such enumerated statutes or acts currently existing or hereafter enacted; and, (c) any other hazardous
Franchise Agreement, Exhibit A
Page A-5
EXHI BIT A
DEFI NITI ONS
or toxic substance, material, chemical, waste or pollutant identified as hazardous or toxic or regulated
under any other Applicable Law currently existing or hereinafter enacted, including, without limitation,
friable asbestos, polychlorinated biphenyls (PCBs), petroleum, natural gas, and synthetic fuel products,
and by-products.
Hazardous Waste means all substances defined as Hazardous Waste, acutely Hazardous Waste, or
extremely Hazardous Waste by the State in Health and Safety Code 25110.02, 25115, and 25117 or
in the future amendments to or recodifications of such statutes or identified and listed as Hazardous
Waste by the U.S. Environmental Protection Agency (EPA), pursuant to the Federal Resource
Conservation and Recovery Act (42 USC 6901 et seq.), all future amendments thereto, and all rules and
regulations promulgated thereunder.
Holidays are defined as New Years Day, Independence Day, Thanksgiving Day, and Christmas Day.
Household Hazardous Waste or HHW means Hazardous Waste generated at Residential Premises
within the Agency. HHW includes: paint, stain, varnish, thinner, adhesives, auto products such as old
fuel, Used Motor Oil, Used Oil Filter, batteries, household batteries, fluorescent bulbs , tubes, cleaners
and sprays, pesticides, fertilizers and other garden products, needles, syringes, and lancets.
Infectious Waste means biomedical waste generated at hospitals, public or private medical clinics,
dental offices, research laboratories, pharmaceutical industries, blood banks, mortuaries, veterinary
facilities and other similar establishments that are identified in Health and Safety Code Section 25117.5
as may be amended from time to time.
Liquidated Damages means the amounts due by Contractor for failure to meet specific quantifiable
standards of performance as described in Section 10.6 and Exhibit F.
Mixed C&D means C&D materials which have not been Source Separated into homogeneous material
streams of like materials and which require sorting and Processing prior to Recycling.
Mixed Waste Processing means the Processing of Solid Waste Collected by Contractor and delivered
to the Approved Mixed Waste Processing Facility for the purpose of recovering Recyclable Materials,
Reusable Materials, and/or Organic Materials prior to Disposal.
MRWMD shall mean the Monterey Regional Waste Management District, its Board of Directors, staff,
and/or agents.
Multi-Family means any Residential Premises, other than a Single-Family Premises, with five (5) or
more dwelling units used for Residential purposes (regardless of whether residence therein is temporary
or permanent) that receive centralized Collection service for all units on the Premises which are billed to
one (1) Customer at one (1) address.
Occupant means the Person who occupies a Premises.
Franchise Agreement, Exhibit A
Page A-6
EXHI BIT A
DEFI NITI ONS
Organic Materials means those Yard Trimmings and Food Scraps which are specifically accepted at the
Approved Organic Materials Processing Facility. No Discarded Material shall be considered to be
Organic Materials, however, unless it is separated from Solid Waste and Recyclable Material.
Owner means the Person(s) holding legal title to real property and/or any improvements thereon, and
shall include the Person(s) listed on the latest equalized assessment roll of the County Assessor.
Party or Parties refers to the Agency and Contractor, individually or together.
Person(s) means any individual, firm, association, organization, partnership, corporation, trust, joint
venture, or public entity.
Personal Recycling Bin or PRB refers to a small easily portable Container with a capacity of at least
three (3) gallons to be included by Contractor in the Multi-Family Move-in kit to facilitate convenient
accumulation of Recyclable Materials within a Multi-Family dwelling unit.
Premises means any land or building in the Agency where Solid Waste, Recyclable Materials, Organic
Materials, or C&D are generated or accumulated.
Processing means to prepare, treat, or convert through some special method.
Processing Facility means any plant or site used for the purpose of sorting, cleansing, treating or
reconstituting Recyclable Materials, Reusable Materials, or C&D for the purpose of making such material
available for Recycling or reuse or the facility for the Processing and/or Composting of Organic
Materials.
Rate means the maximum amount, expressed as a dollar unit, approved by the Agency that the
Contractor may bill a Customer for providing services under this Agreement. A Rate has been
established for each individual Service Level and the initial Rates for Rate Period One are presented in
Exhibit G3. The Rates approved by Agency are the maximum Rate that Contractor may charge a
Customer and Contractor may, in its sole discretion, charge any amount up to and including the
maximum Rate approved by the Agency.
Rate Period means a twelve (12) month period, commencing July 1 and concluding June 30.
Recyclable Materials means those Discarded Materials that: the Generators set out in Recyclables
Containers for Collection for the purpose of Recycling by the Contractor that are at least ninety percent
(90%) Recyclable and that exclude Excluded Waste. No Discarded Materials shall be considered
Recyclable Materials unless such material is separated from Solid Waste, Organic Materials, and C&D.
Recyclable Materials shall include, but not be limited to: newspaper (including inserts, coupons, and
store advertisements); mixed paper (including office paper, computer paper, magazines, junk mail,
catalogs, brown paper bags, brown paper, paperboard, paper egg cartons, telephone books, grocery
bags, colored paper, construction paper, envelopes, legal pad backings, shoe boxes, cereal, and other
Franchise Agreement, Exhibit A
Page A-7
EXHI BIT A
DEFI NITI ONS
similar food boxes yet excluding paper tissues, paper towels, paper with plastic coating, paper
contaminated with food, wax paper, foil-line paper, Tyvex non-tearing paper envelopes); chipboard;
corrugated cardboard; glass containers of any color (including brown, clear, and green glass bottles and
jars); aluminum (including beverage containers and small pieces of scrap metal); steel, tin or bi-metal
cans; mixed plastics such as plastic containers (no. 1 to 7); and, bottles including containers made of
HDPE, LDPE, or PET.
Recycle or Recycling means the process of sorting, cleansing, treating, and reconstituting at a
Recyclable Materials Processing Facility materials that would otherwise be Disposed of at a landfill for
the purpose of returning such materials to the economy in the form of raw materials for new, reused, or
reconstituted products.
Residential shall mean of, from, or pertaining to a Single-Family Premises or Multi-Family Premises
including Single-Family homes, apartments, condominiums, townhouse complexes, mobile home parks,
cooperative apartments, and yacht harbors and marinas where residents live aboard boats.
Residue means those materials which, after Processing, are Disposed rather than Recycled due to
either the lack of markets for materials or the inability of the Processing Facility to capture and recover
the materials.
Reusable Materials means items that are capable of being used again after minimal Processing.
Reusable Materials may be Collected Source Separated or recovered through a Processing Facility.
Service Level refers to the size of a Customers Container and the frequency of Collection service.
Single-Family means, notwithstanding any contrary definition in Agency Code, any detached or
attached house or residence designed or used for occupancy by one (1) family, provided that Collection
service feasibly can be provided to such Premises as an independent unit, and the Owner or Occupant of
such independent unit is billed directly for the Collection service. Single-Family includes Residential units
of a duplex, tri-plex, or four-plex Residential structure provided that each unit is separately billed for
their specific service level.
Solid Waste means solid waste as defined in California Public Resources Code, Division 30, Part 1,
Chapter 2, 40191 and regulations promulgated hereunder. Excluded from the definition of Solid Waste
are Excluded Waste, C&D, Source Separated Recyclable Materials, Source Separated Organic Materials,
and radioactive waste. Notwithstanding any provision to the contrary, Solid Waste may include de
minimis volumes or concentrations of waste of a type and amount normally found in Residential Solid
Waste after implementation of programs for the safe Collection, Recycling, treatment, and Disposal of
Household Hazardous Waste in compliance with Section 41500 and 41802 of the California Public
Resources Code as may be amended from time to time. Solid Waste includes salvageable materials only
when such materials are included for Collection in a Solid Waste Container.
Franchise Agreement, Exhibit A
Page A-8
EXHI BIT A
DEFI NITI ONS
Source Separated means the segregation, by the Generator, of materials designated for separate
Collection for some form of Recycling, Composting, recovery, or reuse.
Specialty Recyclable Material means material not specified in this Agreement that can be or will be
Collected for purposes of Recycling. Such Specialty Recyclable Material may include, but is not limited
to, scrap metal, high-grade paper (including office mixed paper), pallets, and plastic film.
State means the State of California.
Subcontractor means a Party who has entered into a contract, express or implied, with the Contractor
for the performance of an act that is necessary for the Contractors fulfillment of its obligations for
providing service under this Agreement. Vendors providing materials and supplies to Contractor shall
not be considered Subcontractors.
Term means the Term of this Agreement, including extension periods if granted, as provided for in
Article 2.
Ton or Tonnage means a unit of measure for weight equivalent to two thousand (2,000) standard
pounds where each pound contains sixteen (16) ounces.
Transportation means the act of transporting or state of being transported.
Used Motor Oil and Filter means motor oil and the subsequent oil filter that has been used in a
vehicle and cannot be reused.
Used Oil Recovery Kit means a kit containing: one (1) reusable plastic jug of at least one (1) gallon
capacity with a watertight screw-on top to contain Used Motor Oil; one (1) plastic disposable resealable
bag of sufficient capacity to accommodate one (1) Used Motor Oil Filter; and, a flyer, brochure, or other
informational media approved by the Agency intended to educate Customers about the Used Motor Oil
and Filter Collection program and the benefits resulting from the proper handling of Used Motor Oil and
Filters. The Used Oil Recovery Kit is to be provided to Customers by Contractor to recover Used Motor
Oil and Filters from Single-Family residents.
Universal Waste (U-Waste) means all wastes as defined by Title 22, Subsections 66273.1 through
66273.9 of the California Code of Regulations. These include, but are not limited to, batteries,
fluorescent light bulbs, mercury switches, and E-Waste.
Yard Trimmings means those Discarded Materials that will decompose and/or putrefy, including, but
not limited to, green trimmings, grass, weeds, leaves, prunings, branches, dead plants, brush, tree
trimmings, dead trees, small pieces of unpainted and untreated wood, and other types of organic waste.
Yard Trimmings are a subset of Organic Materials. Yard Trimmings placed for Collection may not exceed
six (6) inches in diameter and three (3) feet in length and must fit within the Contractor-provided
Container.
Franchise Agreement, Exhibit A
Page A-9
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EXHIBIT B:
DIRECT SERVICES
EXHI BIT B
DIRECT SERVI CES
The following Exhibits (B1 through B5) describe the programs which, in aggregate, represent the direct
services to be performed under this Agreement by the Contractor.
Each of the following Exhibits (B1 through B5) present the programs to be provided to each Customer
Type by Contractor. Within each program description are specific requirements for the:
Type and size of Containers or Service Level to be offered by Contractor under each program;
Frequency of service to be offered by Contractor to Customers;
Location of service, including an indication of whether or not additional charges may apply if a
Customer selects a location that is more costly to serve (e.g. back-yard service);
Materials that are acceptable or prohibited within the program;
Provision of additional services to the Customer if the standard Service Levels are inadequate, either
on a regular or periodic basis, and an indication of whether or not additional charges may apply;
and/or,
Other requirements and considerations of the program.
Contractor shall provide the services for each program described in accordance with the specific
program requirements detailed in Exhibits B1 through B5 and Contractor shall promote such programs
using the public education and outreach methods described in Exhibit C.
Franchise Agreement, Exhibit B
Page B-1
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EXHIBIT B1:
DIRECT SERVICES
SINGLE-FAMILY RESIDENTIAL SERVICES
EXHI BIT B1
SI NGLE-FAMI LY RESIDENTI AL SERVI CES
1. Solid Waste Collection
Contractor shall Collect Solid Waste in Contractor-provided Carts one (1) time per week from Single-
Family Customers and Transport all Solid Waste to the Approved Disposal Facility for Disposal.
Containers: Carts
Container Sizes: 20-, 32-, 64-, and 96-gallons or comparable sizes (as requested by Customer)
Service Frequency: One (1) time per week
Service Location: Contractor shall provide two (2) direction side/back-yard Solid Waste Collection
service to Single-Family Customers at no additional charge.
Acceptable Materials: Solid Waste
Prohibited Materials: Recyclable Materials, Yard Trimmings, Excluded Waste
Additional Service: Contractor shall provide additional Solid Waste Carts to Single-Family Customers
upon request and may charge the Additional Solid Waste Cart Monthly Service
Rate approved by the Agency.
Contractor shall provide for Collection of up to ten (10) additional bags of Solid
Waste from each Customer annually at no additional charge. Solid Waste must
be placed in black or grey bags and placed next to their Solid Waste container
for Collection. Single-family Customers will not be required to contact Customer
Service for pick-up. During the first year and on an annual basis thereafter,
Contractor shall distribute to each Single-Family Customer ten (10) Solid Waste
Collection stickers. Single-Family Customers may purchase additional Solid
Waste Collection stickers in multiples of 10 by contacting Customer Service.
Each additional Solid Waste Collection sticker will be charged at a rate equal to
the weekly collection rate of a single 32-gallon container (monthly rate divided
by four). Customers may also place a standing order on their account for
collection of additional Solid Waste each bag collected will charged at a rate
equal to the weekly collection rate of a single 32-gallon container (monthly rate
divided by four).
Other Requirements: None
2. Recyclable Materials Collection
Contractor shall Collect Recyclable Materials in Contractor-provided Containers one (1) time per week
from Single-Family Customers and Transport all Recyclable Materials to the Approved Recyclable
Materials Processing Facility for Processing.
Containers: Carts
Container Sizes: 64- and 96-gallons or comparable sizes. Standard container size is 64-gallon
Carts. 96-gallon carts will be made available, upon request by Customer.
Service Frequency: One (1) time per week on the same day Solid Waste is collected.
Franchise Agreement, Exhibit B1
Page B1-1
EXHI BIT B1
SI NGLE-FAMI LY RESIDENTI AL SERVI CES
Service Location: Contractor shall provide two (2) direction side/back-yard Recyclable Material
service to Single-Family Customers at no additional charge.
Acceptable Materials: Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste
Additional Service: Single-Family Customers shall receive one (1) Recyclable Materials Cart as
standard. Contractor shall provide additional Recyclable Materials Carts to
Single-Family Customers upon request and may charge the Additional
Recycling Cart Monthly Rental Rate approved by the Agency.
Contractor shall establish an overages program that allows Single-Family
Customers to place additional mixed Recyclable Materials Curbside (in
Customer-provided clear plastic bags) or cardboard (tied and bundled no larger
than 3 x 3) adjacent to the Recyclable Materials Cart on their regularly-
scheduled Collection day at no additional charge to the Customer.
Other Requirements: Contractor shall accept household batteries in the Recyclable Materials
program, provided that those batteries have been separately packaged in a
sealed, clear plastic bag.
Contractor may assess a contamination fee per event for Customers who have
repeatedly (no less than three times in a calendar year) placed more than ten
percent (10%) by volume of prohibited materials in their Recyclable Materials
Container. Prior to assessing such contamination fee, Contractor must provide
targeted education (e.g. through the use of a tag on the Container) no less than
three times to that specific Customer. Such education shall, at a minimum,
notify the Customer of the specific materials that have been incorrectly placed
and inform the Customer as to which Container the materials should be placed.
Upon assessment of the contamination fee, Contractor shall document the
presence of prohibited items through photographic record and make such
documentation available to the Customer and/or Agency Contract Manager,
upon request.
3. Yard Trimming Materials Collection
Contractor shall Collect Yard Trimming Materials in Contractor-provided Carts one (1) time per week
from Single-Family Customers and Transport all Organic Materials to the Approved Organic Materials
Processing Facility for Processing.
Containers: Carts
Container Sizes: 64-, and 96-gallons or comparable sizes. Standard container size is 96-gallon
Carts. 64-gallon carts will be made available, upon request by Customer.
Service Frequency: One (1) time per week on the same day Solid Waste is collected.
Service Location: Contractor shall provide two (2) direction side/back-yard Yard Trimming
Material service to Single-Family Customers at no additional charge.
Acceptable Materials: Yard Trimmings
Prohibited Materials: Solid Waste, Recyclable Materials, Food Waste, Excluded Waste
Franchise Agreement, Exhibit B1
Page B1-2
EXHI BIT B1
SI NGLE-FAMI LY RESIDENTI AL SERVI CES
Additional Service: Single-Family Customers shall receive one (1) Yard Trimmings Cart standard.
Contractor shall provide additional Yard Trimmings Carts to Single-Family
Customers upon request and may charge the Additional Yard Trimming Cart
Monthly Service Rate equivalent to fifty (50%) of the Solid Waste monthly
Service Rate gallon equivalent.
Contractor shall provide for Collection of up to ten (10) additional Customer-
provided cans or tied and secured bundles of Yard Trimmings from each
Customer annually at no additional charge. Single-family Customers will not be
required to contact Customer Service for pick-up. During the first year of this
Agreement and on an annual basis thereafter, Contractor shall distribute to
each Single-Family Customer 10 Yard Trimming Collection stickers. Single-Family
Customers may purchase additional Yard Trimming stickers in multiples of 10 by
contacting Customer Service. Each additional Yard Trimming Collection sticker
will be charged at a rate equal to fifty percent (50%) of the weekly collection
rate of a single 32-gallon Solid Waste Collection container (monthly rate times
50% divided by 4).
Customers may also place a standing order on their account for collection of
additional Yard Trimmings and each additional Customer-provided can or
bundle collected will charged at a rate equal to the weekly collection rate of a
single 32-gallon container (monthly rate divided by four).
Other Requirements: Contractor may assess a contamination fee per event for Customers who have
repeatedly (no less than three times in a calendar year) placed more than ten
percent (10%) by volume of prohibited materials in their Yard Trimmings
Container. Prior to assessing such contamination fee, Contractor must provide
targeted education (e.g. through the use of a tag on the Container) no less than
three times to that specific Customer. Such education shall, at a minimum,
notify the Customer of the specific materials that have been incorrectly placed
and inform the Customer as to which Container the materials should be placed.
Upon assessment of the contamination fee, Contractor shall document the
presence of prohibited items through photographic record and make such
documentation available to the Customer and/or Agency Contract Manager,
upon request.
4. Used Motor Oil and Filter Collection
Contractor shall Collect Used Motor Oil and Filters in a Contractor-provided Used Oil Recovery Kit from
Single-Family Customers and properly Dispose of the Used Motor Oil and Filter.
Containers: Used Oil Recovery Kit
Container Sizes: One 1-gallon Filter Bag; and,
Up to two 1-gallon used oil jugs or one 2.5-gallon used oil jug
Service Frequency: Up to one (1) time per week on the same day as Solid Waste Collection Service.
Service Location: Curbside (adjacent to Recyclable Materials Cart)
Franchise Agreement, Exhibit B1
Page B1-3
EXHI BIT B1
SI NGLE-FAMI LY RESIDENTI AL SERVI CES
Acceptable Materials: Used Motor Oil and Filter
Prohibited Materials: Solid Waste, Recyclable Materials, Organic Materials, Excluded Waste
Additional Service: Not applicable
Other Requirements: Contractor shall provide a Used Oil Recovery Kit to a Customer on the next
scheduled service day after such request is made by Customer at no additional
cost to Customer. Upon Collection of Used Motor Oil and Filter from a
Customer, Contractor shall leave a Used Oil Recovery Kit adjacent to the
Recyclables Cart. Contractor shall not be required to Collect more than one (1)
Used Oil Recovery Kit per individual dwelling unit per week from Single-Family
Customers who request it.
5. Curbside Bulky Item/ Reusable Materials Collection
Contractor shall Collect Bulky Items and Reusable Materials from Single-Family Customers and Transport
the Bulky Items to the Approved Reusable Materials Processing Facility for Processing.
Containers: Not applicable
Service Level: Up to two (2) cubic yard of Reusable Materials, up to five (5) E-Waste items,
AND up to two (2) Appliances or Bulky Items. Appliances with Freon count as
two (2) Bulky Items.
Service Frequency: Up to three (3) times per year (as requested by Customer)
Service Location: Curbside
Acceptable Materials: Reusable Materials, Appliances, Bulky Items, E-Waste, and U-Waste
Prohibited Materials: Solid Waste, Organic Materials, Hazardous Materials, Recyclable Materials,
abandoned automobiles, trees, Excluded Waste or any single item (e.g. large
auto parts, etc.) that exceeds two hundred (200) lbs. in weight
Additional Service: Contractor shall Collect additional eligible items that exceed the required
Service Level and may charge the Additional Bulky Item Rate approved by the
Agency (as requested by Customer) for each item Collected.
Contractor shall provide additional Bulky Item/Reusable Materials Collection
Events to Single-Family Customers, beyond three (3) per year, and may charge
the Additional Bulky Item Collection Event Rate approved by the Agency. Each
Bulky Item/Reusable Materials Collection Event shall be subject to the same
Service Level as identified above.
Other Requirements: Contractor shall provide the service to the Customer within five (5) Business
Days of the Customers requested service date, as mutually agreed upon by the
Customer and Contractor.
6. Seasonal Programs
Contractor shall develop and educate Single-Family Customers about the availability of and participation
requirements for programs dealing with seasonal or periodic waste management demands that exceed
Franchise Agreement, Exhibit B1
Page B1-4
EXHI BIT B1
SI NGLE-FAMI LY RESIDENTI AL SERVI CES
regularly scheduled Collection via outreach through the Customer newsletter and the Contractor
website. Contractor shall provide the following seasonal program services to Single-Family Customers at
no additional charge:
i) Holiday Tree Collection. Contractor shall Collect from Single-Family Customers whole, un-
flocked, and undecorated holiday trees that are placed curbside during the first two (2)
weeks of each year. Holiday trees must be cut into sections no greater than 6.
ii) Halloween Pumpkins. Contractor shall Collect undecorated raw Holiday Pumpkins from
Single-Family Customers that have removed all non-biodegradable debris (candle wax, glue,
and paint) and placed the pumpkins in their Yard Trimming Material Carts.
iii) Spring Cleaning. Contractor shall provide Single-Family Customers with Spring Cleaning
Collection opportunities through the Bulky Item and Reusable Materials Collection Events.
iv) Leaf Season. Contractor Collect from Single-Family Customers up to 10 additional bags of
Yard Trimming Materials throughout the year as described in the Yard Trimmings Additional
Services section above.
7. Alternative Service Location for Disabled Single-Family Customers
Contractor shall allow for Persons that have a disability as defined by the Americans with Disabilities Act
(which means Public Law 101-336, 104 Stat. 327, 42 U.S.C. 12101-12213 and 27 U.S.C. 225 and 611, and
all Federal rules and regulations relating thereto) that are Occupants of Single-Family Premises to
receive Collection services at a location other than Curbside at no extra charge to the Customer.
Contractor shall review all applications (which shall include statements from physicians) made by
Customers to determine conformance with this exemption provision and shall grant exemptions, if
applicable. Contractor shall make reasonable accommodations with regard to provision of and servicing
of Containers (e.g., Container size and type, placement of Containers for Collection, etc.) at no additional
cost to the Customer.
Franchise Agreement, Exhibit B1
Page B1-5
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EXHIBIT B2:
DIRECT SERVICES
MULTI-FAMILY RESIDENTIAL SERVICES
EXHI BIT B2
MULTI -FAMILY RESIDENTI AL SERVI CES
1. Solid Waste Collection
Contractor shall Collect Solid Waste in Contractor-provided Containers not less than one (1) time per
week from Multi-Family Customers and Transport all Solid Waste to the Approved Disposal Facility for
Disposal or, at the direction of the Agency Contract Manager (if an additional cost is involved), or the
MRWMD (if no additional cost is involved) to the Approved Mixed Waste Processing Facility for
Processing prior to Disposal.
Containers: Carts, Bins, Drop Boxes, Compactors
Container Sizes: 64-, and 96-gallon or comparable size Carts;
1-, 2-, and 3- cubic yard Bins; and,
10-, 20-, 30-, and 40- cubic yard Drop Boxes or Compactors
(as requested by Customer)
Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as
requested by Customer
Service Location: Curbside or other Customer-selected service location at the Multi-Family
Premises (difficult to service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Solid Waste
Prohibited Materials: Recyclable Materials, Yard Trimmings, Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service.
Other Requirements: Contractor shall make contact with Multi-Family Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
Contractor shall open and close gates, push and/or pull Containers, lock and
unlock Containers, or perform other services as reasonably necessary to access
and empty Containers (additional charge may apply).
2. Recyclable Materials Collection
Contractor shall Collect Recyclable Materials in Contractor-provided Containers not less than one (1)
time per week from Multi-Family Customers and Transport all Recyclable Materials to the Approved
Recyclable Materials Processing Facility for Processing.
Containers: Carts, Bins, Drop Boxes, Compactors
Container Sizes: 64-, and 96-gallon or comparable size Carts;
1-, 2-, and 3-cubic yard Bins; and,
10-, 20-, 30-, and 40- cubic yard Drop Boxes or Compactors
(as requested by Customer)
Franchise Agreement, Exhibit B2
Page B2-1
EXHI BIT B2
MULTI -FAMILY RESIDENTI AL SERVI CES
Service Frequency: Up to six (6) times per week but not less than one (1) time per week (as
requested by Customer)
Service Location: Curbside or other Customer-selected service location at the Multi-Family
Premises (difficult to service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service
Other Requirements: Contractor shall make contact with Multi-Family Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
Contractor shall open and close gates, push and/or pull Containers, lock and
unlock Containers, or perform other services as reasonably necessary to access
and empty Containers (additional charge may apply).
Multi-Family Customers with no greater than once per week individual cart
service will receive one (1) Recyclable Materials cart free of additional charge.
Contractor may assess a contamination fee per event for Customers who have
repeatedly (no less than three times in a calendar year) placed more than ten
percent (10%) by volume of prohibited materials in their Recyclable Materials
Container. Prior to assessing such contamination fee, Contractor must provide
targeted education (e.g. through the use of a tag on the Container) no less than
three times to that specific Customer. Such education shall, at a minimum,
notify the Customer of the specific materials that have been incorrectly placed
and inform the Customer as to which Container the materials should be placed.
Upon assessment of the contamination fee, Contractor shall document the
presence of prohibited items through photographic record and make such
documentation available to the Customer and/or Agency Contract Manager,
upon request.
3. Organic Materials Collection
Contractor shall Collect Organic Materials in Contractor-provided Carts no less than one (1) time per
week from Multi-Family Customers and Transport all Organic Materials to the Approved Organic
Materials Processing Facility for Processing.
Container Sizes: Carts
Container Sizes: 64-, and 96-gallon or comparable size Carts (as requested by Customer).
Service Frequency: Up to three (3) times per week but not less than one (1) time per week, as
requested by the Multi-Family Customer.
Franchise Agreement, Exhibit B2
Page B2-2
EXHI BIT B2
MULTI -FAMILY RESIDENTI AL SERVI CES
Service Location: Curbside or other Customer-selected service location at the Multi-Family
Premises. (difficult to service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Organic Materials
Prohibited Materials: Solid Waste, Recyclable Materials, Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service
Other Requirements: Contractor shall make contact with Multi-Family Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
If a Customer places Organic Materials Container(s) for Collection and the
materials placed in such Container(s) include a sufficient volume or particular
type of Prohibited Materials that could reasonably result in the Approved
Organic Materials Processing Facility either rejecting the material from
Processing or charging Contractor a greater amount for Processing, Contractor
may classify that set-out as Contaminated. Contractor shall document any set-
outs classified as Contaminated with photographic evidence of the presence of
the Prohibited Material(s) and shall provide such evidence to the Agency
Contract Manager or Customer upon request. In the event of a Contaminated
set-out, Contractor shall provide Customer with a written warning of the
Contamination and instruct the Customer about how to properly separate and
place Organic Materials for Collection and Contractor may, at their sole
discretion, refuse to Collect the Container until it is no longer Contaminated. In
the event that Contractor classifies more than two (2) set-outs in a consecutive
three (3) month period as Contaminated, whether Collected or not, Contractor
may assess the Organics Contamination Rate approved by the Agency under
this Agreement if Collected. In the event that Contractor has assessed the
Organics Contamination Rate more than two (2) times in a consecutive six (6)
month period, Contractor may cancel the Customers subscription to the
Organic Materials program and may prohibit such Customer from subscribing to
the program until they demonstrate to the satisfaction of the Contractor or
Agency Contract Manager that adequate measures have been implemented to
prevent future contamination.
4. Bulky Item/ Reusable Materials Collection
Contractor shall Collect Bulky Items and Reusable Materials from Multi-Family Customers and Transport
the Collected materials to the Approved Reusable Materials Processing Facility for Processing.
Containers: Not applicable
Service Level: Up to two (2) cubic yards of Reusable Materials, up to five (5) E-Waste items,
AND up to two (2) Appliance or Bulky Item
Franchise Agreement, Exhibit B2
Page B2-3
EXHI BIT B2
MULTI -FAMILY RESIDENTI AL SERVI CES
Service Frequency: Up to three (3) times per year (as requested by Multi-Family Customer)
Service Location: Curbside or other location approved by Contractor
Acceptable Materials: Reusable Materials, Appliances, Bulky Items, E-Waste, and U-Waste
Prohibited Materials: Solid Waste, Organic Materials, Recyclable Materials, Excluded Waste or any
single item that exceeds two hundred (200) lbs. in weight
Additional Service: Upon Multi-Family Customer request, Contractor shall Collect additional items
which exceed the required Service Level and may charge the Additional Bulky
Item Rate approved by the Agency.
Contractor shall provide additional Collection events for a Customer beyond
three (3) per year and may charge the Additional Bulky Item Collection Rate
approved by the Agency.
Other Requirements: The Contractor shall provide the service to the Customer within five (5) Business
Days of the Customers requested service date, as mutually agreed upon by the
Customer and Contractor.
Franchise Agreement, Exhibit B2
Page B2-4
EXHIBIT B3:
DIRECT SERVICES
COMMERCIAL SERVICES
EXHI BIT B3
COMMERCI AL SERVI CES
1. Solid Waste Collection
Contractor shall Collect Solid Waste in Contractor-provided Containers not less than one (1) time per
week from Commercial Customers and Transport all Solid Waste to the Approved Disposal Facility for
Disposal or, at the direction of the Agency Contract Manager (if an additional cost is involved), or the
MRWMD (if no additional cost is involved) to the Approved Mixed Waste Processing Facility for
Processing prior to Disposal.
Containers: Carts, Bins, Drop Boxes, Compactors.
Container Sizes: 64-, and 96-gallon or comparable size Carts;
1-, 2-, and 3- cubic yard Bins; and,
10-, 20-, 30-, and 40- cubic yard Drop Boxes or Compactors
(as requested by Customer).
Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as
requested by Customer.
Service Location: Curbside; or other Customer-selected service location at the Commercial
Premises (difficult to service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Solid Waste
Prohibited Materials: Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service
Other Requirements: Contractor shall make contact with Commercial Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
Contractor shall open and close gates, push and/or pull Containers, lock and
unlock Containers, or perform other services as reasonably necessary to access
and empty Containers (additional charge may apply).
2. Recyclable Materials Collection
Contractor shall Collect Recyclable Materials and/or Source Separated Recyclable Materials in
Contractor-provided Containers not less than one (1) time per week from Commercial Customers and
Transport all Recyclable Materials to the Approved Recyclable Materials Processing Facility for
Processing or, at Contractors discretion, to any Person who will make a net payment to Contractor for
the delivery of the Source-Separated Recyclable Materials.
Containers: Carts, Bins, Drop Boxes, Compactors
Container Sizes: 64-, and 96-gallon or comparable size Carts;
1-, 2-, and 3- cubic yard Bins; and,
Franchise Agreement, Exhibit B3
Page B3-1
EXHI BIT B3
COMMERCI AL SERVI CES
10-, 20-, 30-, and 40- cubic yard Drop Boxes or Compactors
(as requested by Customer)
Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as
requested by Customer
Service Location: Curbside or other Customer-selected service location at the Commercial
Premises (difficult to service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service
Other Requirements: Contractor shall make contact with Commercial Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
Contractor shall open and close gates, push and/or pull Containers, lock and
unlock Containers, or perform other services as reasonably necessary to access
and empty Containers (additional charge may apply).
Contractor may assess a contamination fee per event for Customers who have
repeatedly (no less than three times in a calendar year) placed more than ten
percent (10%) by volume of prohibited materials in their Recyclable Materials
Container. Prior to assessing such contamination fee, Contractor must provide
targeted education (e.g. through the use of a tag on the Container) no less than
three times to that specific Customer. Such education shall, at a minimum,
notify the Customer of the specific materials that have been incorrectly placed
and inform the Customer as to which Container the materials should be placed.
Upon assessment of the contamination fee, Contractor shall document the
presence of prohibited items through photographic record and make such
documentation available to the Customer and/or Agency Contract Manager,
upon request.
Contractor shall document and report to the Agency Contract Manager and the
MRWMD each instance where Contractor delivers Source Separated Recyclable
Materials to a Person other than the Approved Recyclable Materials Processing
Facility. Such report shall include the Person to whom the materials were
delivered, the specific type of materials delivered (e.g., cardboard, metal etc.),
the number of Tons, and the amount received in payment for the delivery.
3. Organic Materials Collection
Contractor shall Collect Organic Materials in Contractor-provided Containers one (1) time per week from
Commercial Customers and Transport all Organic Materials to the Approved Organic Materials
Processing Facility for Processing.
Franchise Agreement, Exhibit B3
Page B3-2
EXHI BIT B3
COMMERCI AL SERVI CES
Containers: Carts, Bins, Drop Boxes, Compactors
Container Sizes: 64-, and 96-gallon or comparable size Carts;
1- and 2- cubic yard Bins; and,
10-, 20-, 30-, and 40- cubic yard Drop Boxes or Compactors
(as requested by Customer)
Service Frequency: Up to six (6) times per week but not less than one (1) time per week, as
requested by Customer
Service Location: Curbside or other Customer-selected service location at the Commercial
Premises (difficult to Service charges may apply if service location is not
immediately accessible by the Collection vehicle)
Acceptable Materials: Organic Materials
Prohibited Materials: Solid Waste, Recyclable Materials, Excluded Waste
Additional Service: Special pickups requested by a Customer, on days other than their regularly
scheduled Collection day, will be available at an approved additional charge.
Extra picks ups can be scheduled equating to up to six days per week total
service
Other Requirements: Contractor shall make contact with Commercial Customers in advance of the
start of service to determine appropriate Container sizes and service frequency.
Contractor shall open and close gates, push and/or pull Containers, lock and
unlock Containers, or perform other services as reasonably necessary to access
and empty Containers (additional charge may apply).
If a Customer places Organic Materials Container(s) for Collection and the
materials placed in such Container(s) include a sufficient volume or particular
type of Prohibited Materials that could reasonably result in the Approved
Organic Materials Processing Facility either rejecting the material from
Processing or charging Contractor a greater amount for Processing, Contractor
may classify that set-out as Contaminated. Contractor shall document any set-
outs classified as Contaminated with photographic evidence of the presence of
the Prohibited Material(s) and shall provide such evidence to the Agency
Contract Manager or Customer upon request. In the event of a Contaminated
set-out, Contractor shall provide Customer with a written warning of the
Contamination and instruct the Customer about how to properly separate and
place Organic Materials for Collection and Contractor may, at their sole
discretion, refuse to Collect the Container until it is no longer Contaminated. In
the event that Contractor classifies more than two (2) set-outs in a consecutive
three (3) month period as Contaminated, whether Collected or not Contractor
may assess the Organics Contamination Rate approved by the Agency under
this Agreement if Collected. In the event that Contractor has assessed the
Organics Contamination Rate more than two (2) times in a consecutive six (6)
month period, Contractor may cancel the Customers subscription to the
Organic Materials program and may prohibit such Customer from subscribing to
the program until they demonstrate to the satisfaction of the Contractor or
Agency Contract Manager that adequate measures have been implemented to
prevent future contamination.
Franchise Agreement, Exhibit B3
Page B3-3
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EXHIBIT B4:
DIRECT SERVICES
CONSTRUCTION AND DEMOLITION DEBRIS SERVICES
EXHI BIT B4
CONSTRUCTION & DEMOLITION DEBRI S SERVI CES
1. Source-Separated C&D Collection
Contractor shall Collect Source-Separated C&D and/or Source Separated Recyclable Materials by
homogeneous material types (e.g., all metals, all inert materials, all wood waste, etc.) in Contractor-
provided Containers at the frequency requested by C&D Customers and Transport all Source-Separated
C&D to the Approved C&D Processing Facility for Processing or, at Contractors discretion, to any Person
who will make a net payment to Contractor for the delivery of the Source-Separated C&D.
Containers: Drop Boxes
Container Sizes: 10-, 20-, 30-, and 40- cubic yard Drop Boxes
(as requested by Customer)
Service Frequency: Up to six (6) times per week but not less than one (1) time per month, as
requested by Customer
Service Location: Curbside or other Customer-selected and Contractor approved service location
at the construction site or point of generation.
Acceptable Materials: Source-Separated C&D, Source-Separated Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste
Other Requirements: Contractor shall document and report to the Agency Contract Manager and the
MRWMD each instance where Contractor delivers C&D and/or Source
Separated Recyclable Materials to a Person other than the Approved C&D
Processing Facility. Such report shall include the Person to whom the materials
were delivered, the specific type of materials delivered (e.g., metals, wood,
etc.), the number of Tons, and the amount received in payment for the delivery.
2. Mixed C&D Collection
Contractor shall Collect Mixed C&D and/or Recyclable Materials in Contractor-provided Containers at
the frequency requested by C&D Customers and Transport all Mixed C&D to the Approved C&D
Processing Facility for Processing and all Recyclable Materials to the Approved Recyclable Materials
Processing Facility for Processing.
Containers: Drop Boxes
Container Sizes: 10-, 20-, 30-, and 40- cubic yard Drop Boxes
(as requested by Customer)
Service Frequency: Up to six (6) times per week but not less than one (1) time per month, as
requested by Customer
Service Location: Curbside or other Customer-selected and Contractor approved service location
at the construction site or point of generation.
Acceptable Materials: Mixed C&D, Recyclable Materials
Prohibited Materials: Solid Waste, Organic Materials, Excluded Waste
Franchise Agreement, Exhibit B4
Page B4-1
Thispageintentionallyleftblank
EXHIBIT B5:
DIRECT SERVICES
AGENCY SERVICES
EXHI BIT B5
AGENCY SERVI CES
1. Commercial Customer Services to Agency Facilities
Contractor shall Collect Solid Waste, Recyclable Materials, Source Separated Recyclable Materials,
Organic Materials, Bulky Items, and Reusable Materials from Agency facilities in the same manner as
those services are provided to Commercial Customers. Contractor shall provide service to all existing
Agency facilities identified in Exhibit B6 as well as any future Agency facilities established after the
commencement of services. Contractor shall provide these services at no cost to the Agency.
2. Public Litter Container Services
Contractor shall, at least two (2) times per day, seven (7) days per week, Collect Solid Waste and
Recyclable Materials from the public litter Containers within the Agency. When servicing public litter
Containers, Contractor shall clean up any litter that is immediately surrounding the Container.
Contractor shall deliver the Collected Solid Waste to the Approved Disposal Facility and shall deliver the
Collected Recyclable Materials to the Approved Recyclable Materials Processing Facility.
Contractor shall maintain public litter Containers including cleaning, repairing, and replacing such
Containers as needed. Contractor shall steam-clean or pressure-wash each public litter Container at
least four (4) times per year. Contractor shall identify and promptly perform any repairs needed to keep
public litter Containers in service and shall promptly replace any public litter Containers that cannot be
repaired to their original condition. Contractor shall seek approval from the Agency Contract Manager
on the design and specifications of any public litter Container prior to replacement. Contractor shall not
be required to replace more than fifteen (15) public litter Containers per year.
3. Carmel Beach and Village Cleanup Program
Contractor will employ one (1) Carmel Beach and Village Superintendent (Superintendent) position
dedicated to cleaning and maintaining Carmel Beach and Village eight (8) hours a day, three (3) days a
week (initially, Friday through Sunday). The Superintendent position will be responsible for the following
activities:
Maintaining an active presence along the beachfront and in the village area, and identifying
opportunities to connect with visitors and residents to offer assistance with the proper sorting and
containment of waste;
Picking up waste and debris that has been discarded to both improve the appearance and aesthetics
of the beach and village and protect marine life;
Conducting regular sweeps of the beach, village, and public walkways to monitor the capacity of
public litter Containers throughout the day and determine whether the contents need to be
transferred in advance of the next scheduled pick-up. In the event the capacity of the Containers is
Franchise Agreement, Exhibit B5
Page B5-1
EXHI BIT B5
AGENCY SERVI CES
reaching its limit, the Superintendent will transfer the contents of the Containers to a dumpster for
consolidation before pick-up;
Visually evaluating Container contents to determine locations that suffer from issues of chronic
contamination in order to more closely monitor those areas and/or assess the need for additional or
modified signage, and;
Evaluating Recycling opportunities for businesses and notifying the Outreach team, who will then
make contact and promote participation in Recycling programs.
The Superintendent will also have direct access to an Operations Supervisor to arrange for the prompt
Collection and removal of larger debris that may either be difficult to handle as an individual or are too
large or heavy for Collection in regular Containers.
Franchise Agreement, Exhibit B5
Page B5-2
EXHIBIT B6:
DIRECT SERVICES
AGENCY SERVICE LEVELS AND LOCATIONS
EXHI BIT B6
City Facilities and Parks
Contractor shall Collect Solid Waste, Recyclable Materials, Organic Materials, Bulky Items, and Reusable
Materials from Agency facilities in the same manner as those services are provided to Commercial
Customers. Contractor will provide service to all Agency facilities, present and future, at no cost to
Agency. Listed below are current facilities and parks receiving Collection services in Agency:
City Facility and Park Collection Service
Address Street Location Name Type Quantity Bin Size Frequency
Del Mar Parking
Lot
Both
8 trash/2
recycle
City Owned 2/day
Lincoln & 6th
First Murphy
Park
Both 8 City Owned 2/day
Dolores & 5
th
Ave
Carmelita Park Both 1 City Owned 2/day
5
th
Ave &
Dolores
Post Office Both 1 City Owned 2/day
Junipero,
between Ocean
& 6th
Devendorf Park Both 3 City Owned 2/day
3
rd
between
Torres &
Junipero
Vista Lobos Both
9 trash/ 3
recycle
City owned/
WM 64 & 96
gal
2/day
San Carlos & 9
th
Ave
Sunset Center Both 6
3- 64 gal/ 3-
96 gal
1/day
Dolores
between Ocean
Ave & 7th
Piccadilly Park Both 6 City Owned 2/day
Monte Verde
Street between
Ocean & 7th
City Hall Both 2
64 gal trash/
64 gal rec
1/day
Tennis Courts Both 2 City Owned 1/day
Camino Del
Monte &
Junipero
Forrest Hill Park Both 8 City Owned 2/day
Mary Austin
Park
Both
TBD
Cardboard
Recycling
Recycling 4 2yd 3/wk
6
th
Ave &
Mission St.
Fire and Police
Departments
1 each 1yd 2/wk
Thispageintentionallyleftblank
EXHIBIT B7:
DIRECT SERVICES
AGENCY SPECIAL EVENTS SCHEDULE
EXHI BIT B7
Events and Venues
Contractor will provide Collection services for the following Agency events and venues, and for
additional events and venues at a mutually-agreed upon cost:
Carmel-by-the-Sea Event and Venue Collection Services
Event/Venue Month of the Event Service Level/Estimated Attendance
July 4th July 10 Dumpster Maximum
Sand Castle Contest October 6 Dumpster Maximum
Surfabout Contest May 6 Dumpster Maximum
Memorial Day Weekend May 6 Dumpster Maximum
Labor Day Weekend September 6 Dumpster Maximum
Thispageintentionallyleftblank
EXHIBIT C:
PUBLIC EDUCATION AND OUTREACH REQUIREMENTS
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
1. General Administration
The Agency places the utmost importance on effective public outreach and education in helping
residents and businesses fully understand options for and benefits of source reduction, reuse, Recycling,
and Composting. General provisions are as follows:
1. Prior to the Commencement Date and by December 1 of each following year during the Term of this
Agreement, Contractor shall develop and submit an annual public education plan to promote the
programs performed by Contractor under this Agreement. Each public education plan shall specify
the target audience for services provided, include upcoming promotions for ongoing and known
special events, identify program objectives, individual tasks, public education materials to be
developed or updated, opportunities for expanded partnerships, and a timelines for
implementation. Input shall be solicited from the Agency and each plan implementation success
shall be measured by deadlines and products developed. Contractor shall meet with the Agency
Contract Manager to present and discuss the plan, review the prior years activities (including direct
and in-kind donations made, sponsorships and services provided to Agency-sponsored events) and
determine whether community activities and the provision of services to the Agency reflect the
needs of Agency staff and their City Council. Agency Contract Manager shall be allowed up to thirty
(30) calendar days after receipt to review, request modifications, and approve the plan.
2. The Agency Contract Manager and Contractor shall meet a minimum of one (1) time per calendar
quarter to discuss services, outreach, and educational campaigns and request changes or
adaptations to the annual public education plan.
3. Contractor shall distribute instructional information, public education, and promotion materials in
advance of, and following, commencement of services. This shall entail, at a minimum, distributing
program literature with delivery of Containers. Contractor shall use multiple media sources including
print, radio television, electronic/ social media, and events to notify Customers of the change in
their service provider and to highlight new program offerings. Transition and ongoing sector-specific
collateral materials shall be developed and distributed.
4. When developing outreach, educational and promotional materials, Contractor shall work with the
Agency to understand goals and objectives, ensure coordinated messaging, then begin drafting the
content and developing a graphic mock-up. All outreach and educational materials shall be
thematically branded with consistent color, font, look and feel; produced in English and Spanish; and
photo-oriented to appeal to varied language and literacy levels. Materials shall also be made
available in digital form, and shall be printed double-sided by a Monterey County business on 100%
recycled and recyclable paper. Prior to finalizing any collateral materials, and no fewer than four (4)
weeks prior to the deadline for distribution, the draft shall be provided to the Agency for a final
review. The draft shall then be sent for printing and distribution.
5. All Agency facilities shall receive any and all public education and outreach materials and services
provided to the Commercial sector. Contractor shall provide all printed public education materials to
Franchise Agreement, Exhibit C
Page C-1
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Agency offices and facilities to have available for the public that visits those facilities and shall
replenish the materials as requested by the Agency Contract Manager.
6. Contractor shall participate in and provide annual funding of at least twenty five thousand dollars
($25,000) to the Central Coast Recycling Media Coalition as the service provider for the Cities of
Carmel-by-the-Sea, Del Rey Oaks, Marina, Pacific Grove, Sand City, and Seaside and the Pebble
Beach CSD.
7. Contractor shall develop and utilize corrective action notices that will also function as non-Collection
and courtesy notices in clear instances of Customer non-compliance. Contractor shall develop and
maintain a system of keeping records of and following up with Customers who receive non-
Collection notices during Collection of materials.
8. Contractor shall develop a website specific to its operations in Monterey County, with a section
specific to Agency programs and Customers, that will be used to post educational materials for
download, highlight program successes and provide Diversion statistics. Contractor shall prepare
multi-lingual public education materials in English and Spanish and post the multi-lingual outreach
materials on its website.
2. Public Education and Outreach Team
To best achieve the highest possible level of public education and awareness, Contractor has proposed
to employ one full-time Environmental Outreach Manager (EOM) an two (2) full-time Environmental
Outreach Coordinators (EOC) to develop and implement all public education and outreach activities
required by this Agreement for all sectors in the Cities of Carmel-by-the-Sea, Del Rey Oaks, Marina,
Pacific Grove, Sand City, and Seaside and the Pebble Beach CSD. and shall serve the MRWMD service
area exclusively. The public education and outreach staff shall work with Agency to conduct outreach,
promote waste reduction, recycling, diversion programs, and provide technical assistance to qualifying
Multi-family and Commercial Customers.
As described in Contractors Proposal, the EOM shall have the following duties and responsibilities:
1. Serve as liaison with the Agency and MRWMD. In this capacity, EOM shall participate in strategy
development meetings related to source reduction, reuse, recycling, and composting;
2. Participate in community activities and offer support to local service organizations;
3. Develop and maintain relationships with the media, draft press releases; and,
4. Ensure compliance with Agreement(s).
The Contractors EOCs shall have the following duties and responsibilities:
1. Attend events and meetings in the community to promote recycling and diversion programs;
Franchise Agreement, Exhibit C
Page C-2
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
2. Assist with the development and distribution of educational and outreach materials;
3. Develop a thorough understanding of the history and challenges in managing solid waste and
increasing recycling and diversion efforts;
4. Identify recurring contamination issues and proposing solutions;
5. Participate in educational and Participating Agency-sponsored activities as well as workshops, civic
and business group meetings, and other community events;
6. Provide tours of processing facilities, as appropriate;
7. Create environmental awareness and promoting recycling throughout the community; and,
8. Provide technical assistance to qualifying Multi-family and Commercial Service Recipients to comply
with AB 341 by conducting site surveys to right-size containers and collection frequency and making
recommendations to increase participation and reduce contamination.
Contractors EOM and EOCs shall, at a minimum, perform the following additional tasks:
1. Work to develop partnerships with and incorporate Agency and MRWMD program and educational
activities into Contractor activities, and vice versa;
2. Prepare proposals and presentations to municipal contract entities;
3. Participate and represent Contractor in community activities;
4. Oversee Customer satisfaction of all program services, as described in Exhibit B to the Agreement;
5. Ensure compliance with the Agreement and regulatory agencies having jurisdiction over
Contractors activities;
6. Coordinate, produce, and implement the annual education and outreach plan required by Section 1
of this Exhibit C to the Agreement;
7. ;
8. Offer annual visits to identify the service needs of each eligible Customer, other than Single-Family
Customers, by conducting Recycling opportunity assessments of Customer locations and facilities;
9. Manage follow up Recycling opportunity assessments for businesses to conduct a more
comprehensive investigation and educational process after the initial review;
10. Provide all Customers with appropriate educational information necessary to make informed,
environmentally-forward decisions relative to waste reduction, reuse, and Recycling activities.
11. Maximize the opportunity for initial and sustained program success by seeking to identify a
champion (ideally a senior manager) at each eligible Commercial and Multi-Family Customer who
Franchise Agreement, Exhibit C
Page C-3
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
will serve as a primary contact and advocate for Recycling and Composting programs within the
Customers organization;
12. Help plan service needs for special events and large venues with a focus on reducing the Disposal of
materials resulting from such events or venues; and,
13. Create and distribute reports as required under this Agreement and/or requested by Agency
Contract Manager.
3. Sector-Specific Activities
The following tables present the public education and outreach activities to be performed by Contractor
as minimum requirements under this Agreement. Each Customer Type faces unique waste management
opportunities and challenges; therefore, Contractor shall develop targeted, sector-specific educational
materials and perform outreach activities as described for each Customer Type.
Franchise Agreement, Exhibit C
Page C-4
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | All Sectors
All printed materials also to be posted to the Companys website.
The following general public education and outreach materials shall each be produced for the benefit of all Customer types that receive Collection
service from the Contractor.
Activity Description Distribution/Frequency
Newspaper Advertisement Prepare and distribute a newspaper advertisement that explains all programs
that will be offered under the new Agreement.
One (1) time at beginning of
the Agreement (20-30 days
prior to contract start date).
Seasonal Program Notification
Postcards
Contractor shall prepare Season Notification Postcards which will be developed
and mailed directly to Customers as needed, and timed between quarterly
newsletters. Postcards will inform Customers of Halloween Pumpkin Collection,
Holiday Tree Collection, Spring Cleaning, Fall Leaves Collection, and other
seasonal program offerings.
Quarterly
Public Service Announcement
(PSA)
Prepare and distribute a PSA for local radio and cable television broadcast
describing the new programs under the Agreement.
One (1) time at beginning of
the Agreement (20-30 days
prior to contract start date).
Press Release Contractor shall produce a press release to advertise and promote all programs,
with particular focus on any new programs that will be offered to each sector
(Single-Family, Multi-Family, Commercial, schools, Agency facilities).
One (1) time at beginning of
the Agreement (20-30 days
prior to contract start date).
Truck-Side Advertising Contractor shall, on a quarterly basis, develop and implement a MRWMD-wide
truck-side advertising campaign to educate the public about Contractors
programs under this Agreement. Each campaign should be coordinated, in
terms of both message and timing, with the theme of the quarterly newsletters
distributed by Contractor. Contractor shall produce and install truck-side
signage for each side of each vehicle it operates in performing services under
this Agreement.
Quarterly.
Franchise Agreement, Exhibit C
Page C-5
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | Single-Family Education and Outreach Activities
All printed materials also to be posted to the Companys website.
Activity Description Distribution/Frequency
New Programs Mailing Prepare and distribute an initial mailing to Single-Family Customers explaining
the program changes in the new Agreement; changes from the existing
Collection programs to new programs; and, the effective date of the change.
Additionally, a holiday schedule, and a residential recycling and expanded
services guide shall be included.
One (1) time at beginning of
the Agreement (45-60 days
prior to Commencement Date)
via direct mail.
Recycling Guide Contractor shall produce a Recycling guide specific to Single-Family
Customers and update the guide as needed. This guide shall include
information on Collection methodologies, set out instructions, set out schedule,
contact information, and acceptability and necessary preparation of materials
for all Single-Family programs described in Exhibit B-1. A section of the guide
will specifically address proper methods of handling and Disposal of Hazardous
Wastes.
One (1) time at beginning of
the Agreement (20-30 days
prior to Commencement Date)
and as needed via direct mail.
To each new Single-Family
Customer throughout Term of
Agreement.
Neighborhood Group & HOA Visits Visit homeowner associations and other neighborhood groups and associations
to promote and explain the Recycling programs included in this Agreement.
At Agency Contract Manager
or Customer request.
Quarterly Newsletter Prepare and distribute quarterly newsletters that creatively inform Residential
Customers about such topics as availability of Bulky Item pick-ups, home
Composting, proper handling of Household Hazardous Waste, E-Waste, and U-
Waste, other environmental conservation topics statistics, trends, and facts
about programs performed under this Agreement (i.e. material Collected,
Tonnage, year over year increase/decrease, markets for material Collected,
what each material is Recycled into, and the importance of buying Recycled).
Contractor shall include an educational section in each newsletter geared
towards children. Contractors annual public education plan shall define a
theme for each Quarterly Newsletter.
One (1) time per quarter
included in each mailed
Customer bill and
downloadable from electronic
Customer bills.
Franchise Agreement, Exhibit C
Page C-6
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Activity Description Distribution/Frequency
Corrective Action Notices Produce a Single-Family Customer oriented corrective action notice for use in
instances where the Customer includes prohibited materials in a Container or
fails to properly prepare or set-out Containers.
As needed.
Seasonal Program Notifications Provide written notification to all Single-Family Customers advertising each
seasonal or periodic program (e.g. holiday tree Collections). The notification
shall inform Customers of the schedule, acceptable and prohibited materials,
and set-out requirements for the program.
At least fourteen (14) days
prior to event via direct mail.
Website Contractor shall prepare a Single-Family Customer section of its website
where it will present Customers with how-to information for participating in
Contractor-provided programs including proper Container set-outs, and provide
Single-Family Customers with links to click on for additional resources. All other
Single-Family educational materials shall be posted on this section of
Contractors website in PDF and/or video format. The website shall also publish
the current Rates charged to Single-Family Customers within the Agency.
At least thirty (30) days prior
to Commencement Date.
Updated no less than
quarterly.
Advertise Composting and Worm
Bins
Promote the availability of Composting and worm Bins offered through the
MRWMD. Additionally, Contractor shall promote home Composting through
the release of the MRWMD-provided technical information to Single-Family
Customers via brochures and newsletters and the Contractors website.
As requested by Agency
and/or MRWMD within other
education materials.
Franchise Agreement, Exhibit C
Page C-7
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | Multi-Family Education and Outreach Activities
All printed materials also to be posted to the Companys website.
Description Purpose Distribution/Frequency
New Programs Mailing Prepare and distribute an initial mailing to all Multi-Family households within
Agency explaining the program changes in the new Agreement; changes from
the existing Collection programs to new programs; and, the effective date of
the change.
One (1) time at beginning of
the Agreement (45-60 days
prior to Commencement Date)
via direct mail to each Multi-
Family household in Agency.
Recycling Guide Contractor shall produce a Recycling guide specific to Multi-Family Customers
and update the guide as needed. This guide shall include information on
Collection methodologies, set out instructions, contact information, and
acceptability and necessary preparation of materials for all Multi-Family
programs described in Exhibit B2. A section of the guide will specifically address
proper methods of handling and Disposal of Hazardous Wastes.
One (1) time at beginning of
the Agreement (20-30 days
prior to Commencement Date)
and as needed via direct mail
to each Multi-Family
household in Agency.
Quarterly Newsletter Prepare and distribute quarterly newsletters that creatively inform Multi-Family
Customers about such topics as availability of Bulky Item pick-ups, home
Composting, proper handling of Household Hazardous Waste, E-Waste, and U-
Waste, environmental conservation statistics, trends, and facts about programs
performed under this Agreement (i.e., material Collected, Tonnage, year over
year increase/decrease, markets for material Collected, what each material is
Recycled into, and the importance of buying Recycled). Contractor shall include
an educational section in each newsletter geared towards children. Contractors
annual public education plan shall define a theme for each Quarterly
Newsletter.
One (1) time per quarter via
direct mail to each Multi-
Family household in Agency.
Franchise Agreement, Exhibit C
Page C-8
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Description Purpose Distribution/Frequency
Technical Assistance: Recycling
Opportunity Waste Assessments
Offer Recycling opportunity assessments at least one (1) time annually for
AB341 Eligible Multi-Family Customers to meet with the property manager or
owner of Multi-Family Premises to promote Recyclable and Organic Materials
Collection and replenish move-in kits as needed by each Multi-Family
Premises.
Additionally, Contractor shall perform complete walk-throughs of each
facility/complex and discuss the internal and external layout with Manager;
identify areas of generation, collection, noting areas for improved
infrastructure, placement, or educational materials. Contractor shall also
identify major component of the waste stream by location and identify special
wastes or sourced separated materials potentials. Contractor shall then make
recommendation for waste reduction, contamination prevention, and service
level or frequency modification. Finally, Contractor shall coordinate with
customer service and operations to implement service level changes, as
needed.
Further, Contractor shall prepare and submit reports to Agency that documents
Customers targeted quarterly, the existing service levels, recommendations
made, and the outcome of technical assistance provided.
Offer in-person meetings to
AB341 Eligible Multi-Family
Customers conducted one (1)
time per year, plus follow-up
meetings with individual
Customers, as needed.
Move-In Kits Prepare and distribute move-in kits for property managers and owners of
Multi-Family Premises to provide new tenants. Move-in kits shall include, at a
minimum, a Multi-Family Recycling guide, a Personal Recycling Bin, and stickers
or refrigerator-magnets that clearly define the acceptable and prohibited
materials in the Recycling program.
Distributed during Recycling
opportunity assessments.
Franchise Agreement, Exhibit C
Page C-9
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Description Purpose Distribution/Frequency
Workshops Offer and respond to requests for on-site meetings and workshops. Contractor
shall conduct workshops for AB341 Eligible Customers (when requested) that
will show property managers and residents, in a hands-on interactive format,
how to use the Recycling and Organics program and will provide resources for
additional information and support.
At AB341 Eligible Customers
request.
How-to Guide:
Electronic, Universal and Excluded
Waste
Prepare a how-to guide on proper Recycling, handling and Disposal of
Household Hazardous Waste, E-Waste, and U-Waste and distribute materials
directly to tenants of Multi-Family Premises and update the guide as needed.
Contractor may arrange for distribution to each tenant unit a flyer, door
hanger, or other public education piece by coordinating with the Owner or
property manager of the Premises.
One (1) time per year via
direct mail or door-to-door.
Seasonal Program Notifications Provide written notification to each Multi-Family Customer and property
manager advertising each seasonal or periodic program (e.g. holiday tree
Collections). The notification shall inform Customers of the schedule,
acceptable and prohibited materials, and set-out requirements for the program.
At least fourteen (14) days
prior to event via direct mail.
Website Contractor shall prepare a Multi-Family Customer section of its website
where it will present how-to information for participating in Contractor-
provided programs including proper Container set-outs, and provide Multi-
Family Customers with links to click on for additional resources. All other Multi-
Family educational materials shall be posted on this section of Contractors
website in PDF and/or video format. The website shall also publish the current
Rates charged to Multi-Family Customers within the Agency. The website shall
also provide Multi-Family property managers with an opportunity to request
Recycling opportunity assessments or additional move-in kits.
At least thirty (30) days prior
to Commencement Date.
Updated no less than
quarterly.
AB341 Outreach Activities Contractor shall disseminate outreach materials containing AB341 information
to assist Agency with AB341 outreach compliance.
One (1) time annually
Franchise Agreement, Exhibit C
Page C-10
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | Commercial Education and Outreach Activities
All printed materials also to be posted to the Companys website.
Description Purpose Distribution/Frequency
New Programs Mailing Prepare and distribute an initial mailing to all Commercial Customers within the
Agency explaining the program changes in the new Agreement; changes from
the existing Collection programs to new programs; and, the effective date of
the change.
One (1) time at beginning of the
Agreement (45-60 days prior to
Commencement Date) via direct
mail.
Recycling Guide Contractor shall produce a Recycling guide specific to Commercial Customers
and update the guide as needed. This guide shall include information on
Collection methodologies, set out instructions, contact information, and
acceptability and necessary preparation of materials for all Commercial
programs described in Exhibit B3. A section of the guide will specifically address
proper methods of handling and Disposal of Hazardous Wastes.
One (1) time at beginning of the
Agreement (20-30 days prior to
Commencement Date) and as
needed via direct mail.
Distributed during Recycling
opportunity assessments.
How-to Flyer: Recyclable
Materials
Prepare and distribute a how-to brochure explaining the Recycling Materials
Collection programs for each general business type (restaurants,
office/Commercial buildings, strip malls, and large Commercial businesses).
One (1) time at beginning of the
Agreement (20-30 days prior to
contract start date) via direct
mail.
Distributed during Recycling
opportunity assessments.
How-to Flyer: Organic
Materials
Prepare and distribute a flyer describing the Organic Materials Collection
services available and how to prepare Organic Materials for Collection for each
general business type (restaurants, office/Commercial buildings, strip malls, and
large Commercial businesses).
One (1) time at beginning of the
Agreement (20-30 days prior to
contract start date) via direct
mail.
Distributed during Recycling
opportunity assessments.
Franchise Agreement, Exhibit C
Page C-11
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Description Purpose Distribution/Frequency
Technical Assistance: Recycling
Opportunity Waste
Assessments
Offer Recycling opportunity assessments at least one (1) time annually to
AB341 Eligible Commercial Customers to promote Recyclable and Organic
Materials Collection and replenish Recycling guides and Recycling and Organics
posters as needed by each Customer.
Additionally, Contractor shall perform complete walk-throughs of each
facility/complex and discuss the internal and external layout with Manager;
identify areas of generation, collection, noting areas for improved
infrastructure, placement, or educational materials. Contractor shall also
identify major component of the waste stream by location and identify special
wastes or sourced separated materials potentials. Contractor shall then make
recommendation for waste reduction, contamination prevention, and service
level or frequency modification. Finally, Contractor shall coordinate with
customer service and operations to implement service level changes, as
needed.
Further, Contractor shall prepare and submit reports to Agency documenting
Customers targeted quarterly, the existing service levels, recommendations
made, and the outcome of technical assistance provided.
Offer one (1) time annually
during in-person meetings with
AB431 Eligible Commercial
Customers, plus follow-up
meetings with individual
Customers, as required.
Recycling and Organics Posters Produce and distribute (during Recycling opportunity assessments) laminated
Recycling and Organics posters that provide graphic illustrations of acceptable
and prohibited materials within each program.
Distributed during Recycling
opportunity assessments.
Franchise Agreement, Exhibit C
Page C-12
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Description Purpose Distribution/Frequency
Quarterly Newsletter Prepare and distribute quarterly newsletters that creatively inform Commercial
Customers about such topics as: cost savings available from source reduction,
reuse, and Recycling; tips for overcoming common operational challenges
businesses have with Recycling and Organics programs; athe environmental
benefits of buying Recycled-content products and statistics, trends, and facts
about programs performed under this Agreement (i.e. material Collected,
Tonnage, year over year increase/decrease, markets for material Collected,
what each material is Recycled into) as appropriate. Contractors annual public
education plan shall define a theme for each quarterly newsletter.
One (1) time per quarter via
direct mail to each Commercial
Customer in Agency.
Program Announcements On each bill, Contractor shall include a brief statement to Commercial
Customers providing service-related announcements such as messages about
new services, the on-call clean-up and Bulky Item pick-up services, proper
handling of Household Hazardous Waste , etc.
Included in Customer bill.
Corrective Action Notices Produce a Commercial and Multi-Family Customer oriented corrective action
notice for use in instances where the Customer includes prohibited materials in
a Container or fails to properly prepare or set-out Containers.
As needed.
AB341 Outreach Activities Contractor shall disseminate outreach materials containing AB341 information
to assist Agency with AB341 outreach compliance.
One (1) time annually
Franchise Agreement, Exhibit C
Page C-13
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | Schools
All printed materials also to be posted to the Companys website as well as links to teacher resources.
The MRWMD shall be primarily responsible for providing outreach to schools. Contractor shall not be required to perform the following activities
unless requested to do so by the Agency Contract Manager and/or MRWMD staff responsible for education and outreach.
Description Purpose Distribution/Frequency
Educational Materials Contractor shall develop and distribute educational materials geared towards
younger audiences including an educational video, an activity book, and
recycling posters. Contractor shall provide schools with copies of the video
upon request for classroom use. The video shall be made accessible through
Agency portions of the Contractor website.
Upon request
Technical Assistance: Recycling
Opportunity Assessment
Offer on-going technical assistance to AB341 Eligible schools subscribing
exclusively to Contractors services, including performing annual waste
assessments, calculating Diversion rates, communicating the results to the
MRWMD and the Agency to improve existing school Recycling and Organics
programs.
Offered to AB341 Eligible schools
at Agency/MRWMD Request.
Presentation Develop and implement a curriculum to teach children how to Recycle and
Compost at school and at home.
At Agency/MRWMD Request.
Facility Tours Promote, coordinate, and conduct educational field trips to the Recycling MRF
and to the MRWMD MRF.
At Agency/MRWMD Request.
Franchise Agreement, Exhibit C
Page C-14
EXHI BIT C
PUBLI C EDUCATION & OUTREACH PLAN
Public Education and Outreach | Special Events
All printed materials also to be posted to the Companys website as well as links to teacher resources.
Description Purpose Distribution/Frequency
Event Exhibit Contractor shall staff an exhibit booth and distribute promotional
and educational materials at special events. Contractor shall
provide visual displays, educational materials (including all
guides, flyers, and brochures produced for this Agreement), and
Recycling education activities appropriate to a variety of age
groups. Display components will be professionally designed and
created and shall be scalable to be appropriate for a variety of
booth or display configurations. Materials will include those
pertaining to the programs provided under this Agreement as
well as general information on green and/or sustainable
behaviors.
All special events listed in Exhibit B7
of this Agreement.
Other events at Customer request.
Franchise Agreement, Exhibit C
Page C-15
Thispageintentionallyleftblank
EXHIBIT D:
REPORTING REQUIREMENTS
EXHI BIT D
REPORTING REQUI REMENTS
Records shall be maintained in forms and by methods that facilitate flexible use of data contained in
them to structure reports, as needed. Reports are intended to compile recorded data into useful forms
of information that can be used to, among other things:
1. Determine and set Rates and evaluate the financial efficacy of operations.
2. Evaluate past and expected progress towards achieving the Contractors Diversion goals and
objectives.
3. Provide concise and comprehensive program information and metrics for use in fulfilling
reporting requirements under the Act.
4. Determine needs for adjustment to programs.
5. Evaluate Customer service and complaints.
Quarterly Report Content
Quarterly reports shall be presented by Contractor to show the following information for each month in
the reported quarter and include a quarterly average. In addition, each quarterly report shall show the
past four (4) quarters average for data comparison (the first three (3) quarters of the Agreement shall
only include the available quarterly information).
1. Tonnage Report
Tonnage delivered to each Approved Facility by Customer Type, subtotaling and clearly
identifying those Tons that are Disposed and those that are Diverted.
Units of Used Oil, E-Waste, U-Waste, and Bulky Items Collected by Customer Type.
Recyclable Materials Tonnage Marketed (by commodity and including average commodity value
for each) and Processing Residue Tonnage Disposed.
Organic Materials Tonnage Marketed and Processing Residue Tonnage Disposed.
2. Customer Report
Number of Customers by Customer Type.
Number of Containers at each Service Level by Customer Type and program. Summarizing the
total gallons of Cart service, cubic yards of Bin service, and pulls and cubic yards or Tons of Drop
Box and Compactor service by Customer Type. Report should calculate the average volume of
service received per: Single-Family Customer; Multi-Family dwelling unit; Commercial Customer;
and, C&D Customer.
Number of Bulky Item/Reusable Materials Collection events by Customer Type.
Participation percentage by program and Customer Type where the participation percentage is
calculated as the number of Customers who have subscribed to or requested service under the
Franchise Agreement, Exhibit D
Page D-1
EXHI BIT D
REPORTING REQUI REMENTS
program relative to the number of Customers of that Customer Type subscribing to Solid Waste
service. Contractor shall not be required to submit participant Customer names and addresses
as part of the regular reporting; however, such information shall be provided to the Agency
Contract Manager upon request.
3. Agency Services Report
Agency facility Diversion rate report (i.e. volume of service by Service Type received by each
Agency Facility and the percentage of the total Service Levels that are for Diversion services
relative to the total).
Summary report on the programs offered to Agency as described in Exhibit B6 focused on when
each service was provided and any issues/concerns identified.
4. Customer Service Report
Number of Customer calls listed separately by complaints and inquiries (where inquiries include
requests for Recycling information, Rate information, etc.). For complaints, list the number of
calls separately by category (e.g., missed pickups, scheduled cleanups, billing concerns, damage
claims, etc.).
Number of new service requests for each Customer Type and program.
Number of events of Discarded Materials being tagged for non-Collection summarized by the
reason for tagging (e.g., inclusion of non-Recyclable or non-Compostable materials, improper
setout, Hazardous Waste, etc.).
Number of hits and unique visitors to the Contractors website.
5. Education and Outreach Report
Provide a status report of Contractors actual activities completed compared to the annual
public education plan. For each completed item, document the results including what date the
activity was performed, how many Customers were targeted or participated, and what methods
were used to accomplish the task, if different from the plan.
Summarize the Recycling opportunity assessments provided to Customers (reporting Multi-
Family separate from Commercial) by identifying the number of Recycling opportunity
assessments conducted each month in the most-recently completed quarter, and contact
information including address, contact names, telephone number of Persons contacted, number
of units (for Multi-Family), and the Solid Waste and Recyclable Materials Service Level for each
complex. Include any Service Level changes resulting from such visits.
Dates, times, and group names of meetings and events attended.
Franchise Agreement, Exhibit D
Page D-2
EXHI BIT D
REPORTING REQUI REMENTS
6. Pilot and New Programs Report
For each pilot and/or new program, provide activity related and narrative reports on goals, milestones,
and accomplishments. Describe problems encountered, actions taken and any recommendations to
facilitate progress. Describe vehicles, personnel, and equipment utilized for each program.
7. Revenue Report
Provide a statement detailing Gross Receipts from all operations conducted or permitted pursuant to
this Agreement as required by Section 7.8.
Maintain a list of Customers that are forty five (45) or more calendar days past due and include the
following information for each delinquent account: name; service address; contact information; number
of days the account is delinquent; method(s) the Contractor has used to attempt collection of the bad
debt including date of such attempt(s); and, identification, if, and when the Contractor plans to or did
stop service to a delinquent account.
Annual Report Content
The annual report shall be the fourth quarterly report plus the following additional information.
1. Summary Assessment.
Provide a summary assessment of the programs performed under this Agreement from Contractor's
perspective relative to the financial and physical status of the program. The physical status assessment
shall reflect how well the program is operating in terms of efficiency, economy, and effectiveness in
meeting all the goals and objectives of this Agreement, particularly the Contractors Diversion goals.
Provide recommendations and plans to improve. Highlight significant accomplishments and problems.
Results shall be compared to other similar size communities served by the Contactor in the State.
2. Vehicle Inventory
Provide a listing of all vehicles used in performing services under this Agreement including the license
plate number, VIN, make, model, model year, purchase date, engine overhaul/rebuild date (if
applicable), and mileage at December 31.
3. Recyclables Markets.
Contractor shall include a listing of markets for Recyclable Materials and the end use of these materials.
This type of information is intended to help the Agency gauge the sustainability of Recycling markets
and the ultimate Disposal of all types of materials Collected.
4. Cost-Based Rate Adjustment Data
Provide the following information only if Rates are to be determined for the upcoming Rate Period
using a cost-based adjustment pursuant to Exhibit E3. With the exception of the Financial
Franchise Agreement, Exhibit D
Page D-3
EXHI BIT D
REPORTING REQUI REMENTS
Information listed below, all other items listed may be requested by the Agency Contract Manager at
any time during the Term of the Agreement and Contractor shall comply with that request in a timely
fashion.
Contractor understands that although all materials received by the Agency in connection with this
Agreement are intended for the use of the Agency, they are potentially subject to disclosure under the
provisions of the Public Records Act. The Agency agrees to hold financial information delivered pursuant
to the requirements of this Agreement and marked CONFIDENTIAL as confidential and shall not
disclose the same unless and to the extent disclosure is required pursuant to Applicable Law. In the
event such financial information is requested by any party, Agency shall notify Contractor of the request
and shall thereafter disclose the requested information unless Contractor, within five (5) Business Days
of receiving notice of the disclosure request: a) requests nondisclosure; b) provides Agency a legally
sound basis for the nondisclosure; and, c) agrees to indemnify, defend, and hold Agency harmless in
any/all actions brought to require disclosure. This provision shall not be construed to create any legal
right or claim that does not exist under the operation of Applicable Law.
a) Financial Information. Within one hundred twenty (120) calendar days after the close of the
Contractors Fiscal Year (ending September 31), Contractor shall deliver to the Agency one (1) hard
copy of the audited consolidated financial statements of Contractor for the preceding Fiscal Year.
Financial statements shall include a supplemental combining schedule showing Contractor's results
of operations, including the specific revenues and expenses in connection with the operations
provided for in this Agreement from others included in such financial statements. The financial
statements and footnotes shall be prepared in accordance with Generally Accepted Accounting
Principles (GAAP) consistently applied and fairly reflecting the results of operation and Contractors
financial condition. Annual financial statements shall be audited, in accordance with Generally
Accepted Auditing Standards (GAAS) by a Certified Public Accountant (CPA) licensed (in good
standing) to practice public accounting in the State as determined by the State Department of
Consumer Affairs Board of Accountancy, and that the CPAs opinion on Contractor's annual financial
statements shall be unqualified, and shall contain the CPAs conclusions regarding the Contractors
accounting policies and procedures, internal controls, and operating policies. The CPA shall perform
an evaluation and, if necessary, shall cite recommendations for improvement.
b) Related Party Entities. As part of the annual reporting requirement, Contractor shall provide the
Agency with a copy of each related party entity's (whose cost of services are not pre-determined in
this Agreement on a unit price basis or by a governmental contractor) audited annual financial
statements and management letter for that fiscal year, or within ninety (90) calendar days of each
related party entity's fiscal year-end, if timing does not coincide with the annual report date.
Financial statements shall be prepared in accordance with GAAP and audited, in accordance with
GAAS, by a CPA licensed in the State, and that the CPA's opinion on each related party entity's
annual financial statements shall be unqualified, and that the CPA make available to the Agency (or
the Agency's designated representative) such CPA's working papers related to the audit.
Franchise Agreement, Exhibit D
Page D-4
EXHI BIT D
REPORTING REQUI REMENTS
Contractor agrees that all financial transactions with all related party entities shall be approved in
advance in writing and disclosed in a separate disclosure letter to the Agency, upon request. This
letter shall include, but not be limited to, the following information:
A general description of the nature of each related party entity transaction, or type of
transaction (if many similar transactions exist) shall be provided, as applicable. Such description
shall include for each (or similar) transaction, amounts, specific related party entity, basis of
amount (how amount was determined), description of the allocation methodology used to
allocate any common costs, and profit amount. Amounts shall be reconciled to the related party
entity disclosures made in Contractor's annual audited financial statements referred to in this
Exhibit.
At the Agency's request, Contractor shall provide the Agency with copies of working papers or
other documentation deemed relevant by the Contractor relating to information shown in the
annual disclosure letter.
Operational Information:
A. Routes by Customer Type:
1. Number of routes per day.
2. Types of vehicles.
3. Crew size per route.
4. Number of full time equivalent (FTE) routes.
5. Number of accounts and cubic yards scheduled per route.
6. Total route hours per Customer Type per year.
7. Average cost per route.
B. Personnel:
1. Organizational chart.
2. Job classifications and number of employees (e.g., administrative, Customer service
representatives, drivers, supervisors, educational staff).
3. Wages by job classification.
4. Number of FTE positions for each job classification.
5. Number of hours per job classification per year.
C. Productivity Statistics:
1. Average Number of accounts per route per day by Customer Type.
2. Average number of setouts per route per day by Customer Type.
3. Average Tons per route per day by vehicle type (i.e. side-loader, front-loader, roll-off).
4. Average cubic yards of Collection scheduled per route.
D. Vehicles:
1. List of collection vehicles including year purchased and mileage.
2. Average age of mobile equipment with oldest and newest.
E. Operational Changes:
Franchise Agreement, Exhibit D
Page D-5
EXHI BIT D
REPORTING REQUI REMENTS
1. Number of routes.
2. Staffing.
3. Supervision.
4. Collection services.
Variance Analysis. Provide the following variance analysis for each Customer Type. For any variances
greater than five (5) percent annually, Contractor shall provide sufficient rationale to support variance:
1. Variance analysis comparing current Rate Period to each of the prior Rate Periods of
Agreement
2. Variance analysis comparing current Rate Period to each of the future projected Rate Periods.
Allocations. Provide the following allocation data:
1. Provide a concise general explanation of the various allocation methodologies used for each
Rate application line item.
2. Provide specific examples of each type of allocation used showing how an entry is reported in
the general ledger and ties to the Rate application
3. Provide a statement indicating whether there have been any changes in allocation methods
used since the last Rate application. If any allocation methods have changed clearly identify
those changes.
Projections. Provide the following projection data:
1. Provide support for the basis for projected Gross Receipts and line item expenses, clearly
indicate the supporting calculations and assumptions
2. Provide support for the most-recent twelve (12) months of Tonnage data for Rate Period
ending October. Clearly indicate the supporting calculations and assumptions.
Franchise Agreement, Exhibit D
Page D-6
EXHIBIT E:
DIRECT SERVICES
EXHI BIT E
RATE ADJ USTMENT METHODOLOGY
General
Subject to the terms herein, the Contractor shall be entitled to an annual adjustment of all Rates. Each
Rate, excluding special charges, includes an Operating Component, Disposal Component,
Processing Component, and Fee Component, which are annually adjusted.
Contractor shall submit its application for a Rate adjustment to the Agency Contract Manager on or
before April 1 of each Rate Period where Rates will be adjusted using the index-based methodology.
Contractor shall submit its application on or before February 1 for any Rate Period where Rates will be
adjusted using the cost-based methodology. Contractors Rate application shall document all
calculations and include all supporting schedules, documentation of Disposal or Processing Facility
tipping fee changes, documentation of changes in Governmental Fees, and any other documentation or
evidence determined by the Agency Contract Manager to be reasonably necessary to ensure that the
calculation of Rate adjustments has been performed in strict conformance to the requirements of this
Exhibit E.
The Agencys City Council shall make a good faith effort to approve Rates by June 1 of each year, and
such Rates shall be effective on each subsequent July 1. If Rates are not effective by July 1 due to a delay
caused solely by Agency, Agency shall allow Contractor to retroactively bill Customers for the amount of
the Rate increase for any period of said delay that is solely caused by Agency. If Rates are not effective
by July 1 as a result of Contractors delay in submitting the Rate application in a complete and accurate
form, then prior Rates remain in effect until such adjustment is made. In the case of a delayed Rate
adjustment, the Contractor may bill the Customer during the next billing cycle to recoup the deferred
Rate increase.
Definitions
Certain terms which are specific to this Exhibit (including Exhibits E1, E2, and E3) are defined below:
1. Agency Fees shall mean those fees described in Article 7 of this Agreement.
2. Annual Percentage Change means the average value of an index for the 12-month period ending
December of the then-current Rate Period minus the average index value for the 12-month period
ending December of the most-recently completed Rate Period, divided by the average index value
for the 12-month period ending December of the most-recently completed Rate Period. The Annual
Percentage Change shall be rounded to the nearest thousandth (1,000th).
For example, if the Contractor is preparing its Rate application for Rates to be effective for Rate
Period 2, the Annual Percentage Change in CPI shall be calculated as follows: [(Average CPI for
January 2015 through December 2015) (Average CPI for January 2014 through December 2014)] /
(Average CPI for January 2014 through December 2014)].
3. Bureau of Labor Statistics (BLS) shall mean the U.S. Department of Labor, Bureau of Labor Statistics
Franchise Agreement, Exhibit E
Page E-1
EXHI BIT E
RATE ADJ USTMENT METHODOLOGY
or its successor agency.
4. Consumer Price Index (CPI) shall mean the All Urban Consumers Index (CPI-U) compiled and
published by the BLS, using the following parameters:
Area San Francisco-Oakland-San Jose Metropolitan Area
Item All Items
Base Period Current 1982-84=100
Not seasonally adjusted
Periodicity Bi-Monthly
Series Identification Number CUURA422SA0
5. Employment Cost Index (ECI) shall mean the index, compiled and published by the BLS with the
following parameters:
Compensation Total Compensation
Ownership Private Industry
Periodicity Index Number
Group 210 - Service-Providing Industries
Seasonally Adjusted
Series Identification Number CIS2010000000000Q
6. Fuel Index shall mean the Producer Price Index-Commodities for #2 Diesel Fuel compiled and
published by the BLS, using the following parameters:
Not Seasonally Adjusted
Group Fuels and Related Products and Power
Item #2 Diesel Fuel
Base Date 8200
Series Identification Number WPU057303
7. Governmental Fee shall mean any fee or surcharge imposed by a governmental entity other than
the Agency or MRWMD including without limitation the State, County, or Local Enforcement
Agency. Governmental Fees are a component of the Tipping Fee.
8. Pass-Through Cost shall mean those Agency Fees, Tipping Fees, Governmental Fees, and other
costs, as specifically identified below, that Contractor may include in the determination of
Contractors Compensation but which are not included in the calculation of Contractors allowable
profit.
9. Rate Adjustment Factor shall mean the amount, expressed as a percentage, by which each of the
operating, disposal, processing, and fee components of each Rate are adjusted. The Rate
Adjustment Factor for each component shall be calculated separately.
10. Tipping Fee shall mean the Rate or tipping fee charged or paid for each ton or unit of material
delivered to an Approved Facility. The Parties acknowledge that the timing of changes to the
Tipping Fees at Approved Facilities that are not owned or operated by Contractor or their
Franchise Agreement, Exhibit E
Page E-2
EXHI BIT E
RATE ADJ USTMENT METHODOLOGY
subcontractor may not align with the review and adjustment of Rates under this Agreement. In the
event that the Contractor begins to pay a new Tipping Fee at an Approved Facility or is directed to
an alternative Approved Facility, other than one owned and operated by Contractor or their
Subcontractor, prior to the adjustment of Rates under this Agreement, the adjustment to the Rate
Adjustment Factor shall consider that period. Alternatively, the Agency reserves the right to adjust
Rates at any time during the year in order to address changes in Tipping Fees alone without
adjusting any other component of Rates. The Current Approved Tipping Fee for any Approved
Facility shall be the Tipping Fee in place on January 1 immediately preceding the submission of the
Rate Application. The Interim Tipping Fee Increment for any Approved Facility shall be the
difference between the prior Tipping Fee and the Current Approved Tipping Fee.
11. Total Contractors Compensation shall mean the total amount to be used as a basis for determining
the Rate Adjustment Factor. The Total Contractors Compensation does not reflect or in any way
guarantee the Gross Receipts that are to be generated by Rates or retained by the Contractor.
Franchise Agreement, Exhibit E
Page E-3
Thispageintentionallyleftblank
EXHIBIT E1:
RATE ADJUSTMENT METHODOLOGY
MULTI-INDEX RATE ADJUSTMENT METHODOLOGY
EXHI BIT E1
MULTI -I NDEX RATE ADJ USTMENT METHODOLOGY
General
The multi-index Rate adjustment methodology involves inflating: (1) the operating component of Rates
for the current Rate Period by the CPI, ECI, and Fuel Index; and, (2) the disposal, processing, and fee
components of the Rates by the actual changes to those components, to determine the Rates for the
coming Rate Period. The intent of performing the multi-index-based adjustment is to allow Contractors
Compensation to be adjusted throughout the Term of this Agreement (giving consideration to those
specific cost categories of fuel and labor that may be more volatile than the CPI) using simple,
readily available indicators of changes in Contractors costs for providing service.
If the ECI, CPI, or Fuel Index is discontinued or revised during the Term by the BLS, such other
government index or computation with which it is replaced shall be used in order to obtain substantially
the same result as would be obtained if said index had not been discontinued or revised.
Calculation
Contractor shall calculate the adjustment to their Rates using the following methodology:
Step 1: Calculate the Operating Component Factor or OCF.
Step 1a: Calculate the Labor-Related Factor of the OCF by calculating the Annual Percentage
Change in the ECI. The factor shall be rounded to the nearest tenth (10th) percent.
Step 1b: Calculate the Fuel Factor of the OCF by calculating the Annual Percentage Change in
the Fuel Index. The factor shall be rounded to the nearest tenth (10th) percent. If Contractor
purchases CNG from the MRWMD, either Agency or Contractor may require that the percentage
change in the Fuel Index be replaced by the percentage change in the annual average per unit
price of fuel. The annual average per unit price of fuel shall be calculated based on the total fuel
expense in the most recently completed calendar year divided by the number of units purchased
in that same period. The percentage change shall consider the average unit price in the most
recently completed calendar year compared to the calendar year immediately preceding. For
the purposes of the first such adjustment, Contractors Proposal assumed a Diesel Gallon
Equivalent price of $1.696.
Step 1c: Calculate the Other Factor of the OCF by calculating the Annual Percentage Change in
the CPI. The factor shall be rounded to the nearest tenth (10th) percent.
Step 1d: Calculate the OCF, rounded to the nearest tenth (10th) percent, as follows:
OCF = (17.4% x Labor-Related Factor calculated in Step 1a above) + (3.2% x Fuel Factor
calculated in Step 1b above) + (79.4% x Other Factor calculated in Step 1c above)
For example, assuming:
1. Proposed labor-related costs are 17.4% of proposed total annual operating costs.
Franchise Agreement, Exhibit E1
Page E1-1
EXHI BIT E1
MULTI -I NDEX RATE ADJ USTMENT METHODOLOGY
2. Proposed fuel costs are 3.2% of proposed total annual operating costs.
3. Proposed other costs are 79.4% of proposed total annual operating costs.
4. Labor-Related Factor = 3% (calculated in Step 1a)
5. Fuel Factor = 17% (calculated in Step 1b)
6. Other Factor = 1% (calculated in Step 1c)
7. OCF = (17.4% x 3%) + (3.2% x 17%) + (79.4% x 1%) = 0.0186 = 1.9%
Step 2: Calculate the adjusted Operating Component, rounded to the nearest cent, for each Rate as
follows:
Adjusted Operating Component = Then-current Operating Component x (1 + OCF)
For example, assuming:
1. Then-current Operating Component = $50.00
2. OCF = 1.9%
Adjusted Operating Component = $50.00 x (1 + 0.019) = $50.95
Step 3: Calculate the adjusted Disposal Component, rounded to the nearest cent, for each Rate to
reflect any percentage change in the total cost of Disposal at the Approved Disposal Facility. This step
3 shall only be applied to Solid Waste Rates. The adjustment shall be calculated as follows:
Adjusted Disposal Component = Then-current Disposal Component x [(Current Approved
Disposal Facility Tipping Fee x Most Recent 12-month Tonnage + Interim Tipping Fee Increment
x Actual Tonnage at Interim Tipping Fee) / (Prior Approved Disposal Facility Tipping Fee x Prior
12-month Tonnage)]
For example, assuming:
1. Then-current Disposal Component = $20.00
2. Current Approved Disposal Facility Tipping Fee = $50.00 per Ton
3. Most Recent 12-month Tonnage = 1,050
4. Interim Tipping Fee Increment = $3.75
5. Actual Tonnage at Interim Tipping Fee = 525
6. Prior Approved Disposal Facility Tipping Fee = $46.25 per Ton
7. Prior 12-month Tonnage = 1,000
Adjusted Disposal Component = $20.00 x [($50.00 x 1,050 + $3.75 x 525) / ($46.25 x 1,000)] =
$23.55
Step 4: Calculate the adjusted Processing Component, rounded to the nearest cent, for each Rate to
reflect any percentage change in the total cost of or rebate from Processing at an Approved Processing
Facility. This step 4 shall not be applied to Solid Waste Rates, unless the Solid Waste Rates includes
the cost and/or revenue associated with processing Recyclable and/or Organic Materials. The processing
component Rate Adjustment Factor shall not exceed the Annual Percentage Change in CPI for any
facility owned and operated by Contractor or their Subcontractor. The adjustment shall be calculated as
follows:
Franchise Agreement, Exhibit E1
Page E1-2
EXHI BIT E1
MULTI -I NDEX RATE ADJ USTMENT METHODOLOGY
Adjusted Processing Component = Then-current Processing Component x [(Current Approved
Processing Facility Tipping Fee x Most Recent 12-month Tonnage + Interim Tipping Fee
Increment x Actual Tonnage at Interim Tipping Fee) / (Prior Approved Processing Facility Tipping
Fee x Prior 12-month Tonnage)]
For example, assuming:
1. Then-current Processing Component = $2.00
2. Current Approved Processing Facility Tipping Fee = $16.00 per Ton
3. Most Recent 12-month Tonnage = 900
4. Interim Tipping Fee Increment = $1.00
5. Actual Tonnage at Interim Tipping Fee = 500
6. Prior Approved Processing Facility Tipping Fee = $15.00 per Ton
7. Prior 12-month Tonnage = 1,000
Adjusted Processing Component = $2.00 x [($16.00 x 900 + $1.00 x 500) / ($15.00 x 1,000)] =
$1.99
Step 5: Calculate the adjusted Fee Component, rounded to the nearest cent, for each Rate. The adjusted
Fee Component of each Rate shall be calculated as follows:
Adjusted Fee Component = Then-current Fee Component x (1+OCF)
For example, assuming:
1. Then-current Fee Component = $5.00
2. OCF = 1.9%
Adjusted Fee Component = $5.00 x (1 + 0.019) = $5.10
Step 6: Calculate the adjusted value for each Rate charged under this Agreement. Adjusted Rates shall
be calculated as follows:
Adjusted Rate = Adjusted Operating Component + (Adjusted Disposal Component OR Adjusted
Processing Component) + Adjusted Fee Component
For example, assuming:
1. The Rate being adjusted is a Solid Waste Collection Rate
2. Adjusted Operating Component = $50.95 (as calculated in Step 2)
3. Adjusted Disposal Component = $22.70 (as calculated in Step 3)
4. Adjusted Fee Component = $5.20 (as calculated in Step 5)
Adjusted Rate = $50.95 + $23.55 + $5.10 = $79.60
Franchise Agreement, Exhibit E1
Page E1-3
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
General
The cost-based adjustment involves review of the Contractors actual cost of operations and operational
statistics (staffing levels, routes, route hours, Customers and their service levels, etc.) to determine the
Total Contractors Compensation for the current Rate Period and to forecast the Total Contractors
Compensation for the coming Rate Period. The difference (measured as a percentage) between the
Total Contractors Compensation for the coming Rate Period and the Gross Receipts most-recently
reported calendar year is the Rate Adjustment Factor. The Rate Adjustment Factor is applied to the
then-current Rates to determine the Rates for the coming Rate Period.
The intent of performing the cost-based adjustment is to examine the actual impact of changes in
inflation, the number of Customers, and the Service Level of Customers.
The Agency may incur costs, including consulting and legal fees, when determining adjustments to the
Rates in accordance with this Exhibit and may require the Contractor to pay for such costs within sixty
(60) calendar days of receipt of the Agencys invoice for such costs. The Contractor may recover such
costs through the Rates by treating the costs as an allowable Pass-Through Cost. Regardless of
Contractors payment of costs associated with said review, Agency shall retain full and unimpeded
discretion in selection of its agents to ensure, at a minimum, that no conflict of interest arises in the
review of Contractors request. Agency retains the right to select its agents on the basis of their
qualifications and experience and without regard to cost.
Forecasting Total Contractors Compensation
The Total Contractors Compensation for the coming Rate Period shall be forecasted in the manner
described in this Section.
A. Forecasting Total Annual Cost of Operations
1. Determine Actual Total Annual Cost of Operations. Contractor's financial statement, books,
and records shall be reviewed to determine Contractor's Actual Total Annual Cost of
Operations for the most-recently completed Rate Period to perform all the services in the
manner required by this Agreement for each of the following cost categories:
a. Labor-related costs
b. Vehicle-related costs (excluding fuel)
c. Fuel costs
d. Other costs
e. Depreciation costs
2. Calculate Allowable Costs. Contractor shall calculate Allowable Total Annual Cost of
Operations for the most-recently completed Rate Period by adjusting Actual Total Annual Cost
Franchise Agreement, Exhibit E1
Page E1-1
EXHIBIT E2:
RATE ADJUSTMENT METHODOLOGY
COST-BASED RATE ADJUSTMENT METHODOLOGY
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
of Operations for the most-recently completed Rate Period (determined in accordance with A.1
above) to deduct non-allowable costs. The Allowable Total Annual Cost of Operations shall be
reported in the cost categories identified in A.1 above. Non-allowable costs that shall be
deducted from actual costs include the following:
a. Labor and equipment costs for personnel and vehicles that are not specified in
the proposal forms contained in Exhibit G.
b. Payments to directors and/or owners of Contractor unless the amount paid is
reasonable compensation for services actually rendered. Reasonableness shall
be determined based on available market pricing for similar services and shall
be in the sole discretion of the Agency.
c. Travel expenses and entertainment (above five thousand dollars ($5,000)
annually in total) expenses, unless authorized in advance by the City.
d. Payments to repair damage to public or private property for which Contractor is
legally liable.
e. Fines or penalties of any nature.
f. Liquidated Damages assessed under this Agreement.
g. Federal or State income taxes.
h. Charitable or political donations unless such donation is to a youth, civic, or
charitable organization and has been previously approved in writing as an
allowable expense by the Agency Contract Manager.
i. Depreciation or interest expense for Collection vehicles, Containers, other
equipment, offices and other facilities if such items are leased as specified in
Exhibit G.
j. Attorney's fees and other expenses incurred by Contractor in any court
proceeding in which the Agency and Contractor are adverse Parties.
k. Attorney's fees and other expenses incurred by Contractor arising from any act
or omission in violation of this Agreement.
l. Attorneys' fees and other expenses incurred by Contractor in any court
proceeding in which Contractor's own negligence, violation of law or regulation,
or wrong doing are in issue and occasion, in whole or in part, the attorneys' fees
and expenses claimed; and attorneys' fees and expenses incurred by Contractor
in a court proceeding in which the legal theory or statute providing a basis of
liability against Contractor also provides for separate potential liability for the
Agency derived from the action of its citizens or Rate payers (such as in a
CERCLA lawsuit) unless the Contractor is found not liable in such claims and such
Franchise Agreement, Exhibit E2
Page E2-2
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
claims arise from acts or occurrences within the Term of the Agreement.
m. Payments to Related-Party Entities for products or services, in excess of the cost
to the Related-Party Entities for those products or services.
n. Goodwill.
o. Unreasonable profit sharing distributions.
p. Replacement costs for Containers that need to be replaced because the useful
life of such Container was less than the Term.
q. Administrative costs greater than the administrative costs presented in
Contractors Proposal (Exhibit G) adjusted annually by the Annual Percentage
Change in the CPI.
r. Bad debt write-offs in excess of two percent (2%) of annual Rate revenues.
3. Forecast Total Annual Cost of Operations. Forecasted Total Annual Cost of Operations
for the coming Rate Period shall be calculated based on Allowed Total Cost of Operations for the
most-recently completed Rate Period determined in accordance with A.2 above. The forecasts
shall be performed in the following manner:
a. Forecasted labor-related costs shall be calculated for the coming Rate Period by
multiplying the allowed labor-related costs, both direct and allocated, for the
most-recently completed Rate Period by one (1) plus the Annual Percentage
Change in the ECI. The result of this calculation shall be multiplied once more
by one (1) plus the Annual Percentage Change in the ECI.
b. Forecasted vehicle-related costs (excluding fuel and depreciation costs) shall be
calculated for the coming Rate Period by multiplying the allowed vehicle-related
costs, both direct and allocated, for the most-recently completed Rate Period by
one (1) plus the Annual Percentage Change in the CPI. The result of this
calculation shall be multiplied once more by one (1) plus the Annual Percentage
Change in the CPI.
c. Forecasted fuel costs shall be calculated for the coming Rate Period by
multiplying the allowed fuel costs, both direct and allocated, for the most-
recently completed Rate Period by one (1) plus the Annual Percentage Change
in the Fuel Index. The result of this calculation shall be multiplied once more by
one (1) plus the Annual Percentage Change in the Fuel Index.
d. Forecasted other costs shall be calculated for the coming Rate Period by
multiplying the allowed other-related costs, both direct and allocated, for most-
recently completed Rate Period by one (1) plus the Annual Percentage Change
in CPI. The result of this calculation shall be multiplied once more by one (1) plus
the Annual Percentage Change in the CPI.
Franchise Agreement, Exhibit E2
Page E2-3
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
e. Forecasted direct depreciation expense shall be the amount specified in Exhibit
G2 for vehicles, Containers, and facilities. Direct depreciation expense is a fixed
cost and is not subject to inflation.
f. Forecasted allocated depreciation expense shall be the amount specified in
Exhibit G2 for vehicles, Containers, and facilities. Allocated depreciation expense
is a fixed cost and not subject to inflation.
g. Forecasted Total Annual Cost of Operations for the coming Rate Period shall
equal the sum of the following costs, which shall have been calculated in
accordance with the procedures in this Exhibit E3:
(1) Forecasted labor-related costs
(2) Forecasted vehicle-related costs (excluding fuel costs)
(3) Forecasted fuel costs
(4) Forecasted other costs
(5) Forecasted direct depreciation expense
(6) Forecasted allocated costs (depreciation)
B. Forecast Profit
Contractor shall be entitled to Profit on Forecasted Total Annual Cost of Operations. Profit shall be
calculated using an operating ratio of eighty five and seventy six hundredths percent (85.76%) as
proposed by Contractor and described in Exhibit G-2. Profit shall be calculated using the following
formula:
Profit = (Forecasted Total Annual Cost of Operations/Operating Ratio)-Forecasted Total Annual
Cost of Operations
For Example:
1. Assuming an operating ratio of 92%
2. Assuming a Forecasted Total Annual Cost of Operations of $1,000,000
3. Profit = (1,000,000/.92)-1,000,000=86,956.52
C. Forecast Pass-Through Costs.
Pass-Through Costs for the coming Rate Period shall be forecasted in the following manner:
1. Forecasted Disposal Cost. Annual Forecasted Disposal Cost = (Tipping Fee at Approved
Disposal Facility) x (total Tons of Solid Waste Collected for the most-recently completed
calendar year).
2. Forecasted Recyclable Materials Processing Cost. Annual Forecasted Recyclable
Materials Processing Cost = (Tipping Fee at Approved Recyclable Materials Processing
Facility) x (total Tons of Recyclable Materials Collected for the most-recently completed
calendar year)
Franchise Agreement, Exhibit E2
Page E2-4
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
3. Forecasted Organic Materials Processing Cost. Annual Forecasted Organic Materials
Processing Cost = (Tipping Fee at Approved Organic Materials Processing Facility) x (total
Tons of Organic Materials Collected for the most-recently completed calendar year)
4. Forecasted Interest Expense. Interest Expense is forty thousand eight hundred fifteen
dollars ($40,815) per year and shall not be adjusted over the Term of the Agreement.
5. Forecasted Direct Lease Costs. Direct Lease Costs are zero dollars ($0) per year and
shall not be adjusted over the Term of the Agreement.
6. Forecasted Allocated Lease Costs. Allocated Lease Costs are thirty eight thousand nine
hundred ninety three dollars ($38,993) per year and shall not be adjusted over the Term
of the Agreement.
D. Forecast Agency Fees
1. Forecasted Franchise Fee. Forecasted Franchise Fees, which shall equal ten percent
(10%) of the Forecasted Total Contractors Compensation.
2. Forecasted Administrative Fee. The Forecasted Administrative Fee shall be in an
amount prescribed by the Agency. If no revised Administrative Fee is provided by the
Agency, the Administrative Fee paid to the Agency during the prior Rate Period shall
remain in effect.
3. Forecasted AB939 Fee. The Forecasted AB939 Fee shall be in an amount prescribed by
the Agency. If no revised AB939 Fee is provided by the Agency, the AB939 Fee paid to
the Agency during the prior Rate Period shall remain in effect.
4. Forecasted HHW Fee. The Forecasted HHW Fee shall be in an amount prescribed by the
Agency. If no revised HHW Fee is provided by the Agency, the HHW Fee paid to the
Agency during the prior Rate Period shall remain in effect.
5. Forecasted Vehicle Impact Fee. The Forecasted Vehicle Impact Fee shall be in an
amount prescribed by the Agency. If no revised Vehicle Impact Fee is provided by the
Agency, the Vehicle Impact Fee paid to the Agency during the prior Rate Period shall
remain in effect.
6. Forecasted Litter Abatement Fee. The Forecasted Litter Abatement Fee shall be in an
amount prescribed by the Agency. If no revised Litter Abatement Fee is provided by the
Agency, the Litter Abatement Fee paid to the Agency during the prior Rate Period shall
remain in effect.
7. Rate Application Review Costs. An amount determined by the Agency to reimburse the
Contractor for payment of the Citys costs, including consulting and legal fees associated
with determination of Rates under this Exhibit.
8. Forecasted Total Agency Fees. Forecasted Total Agency Fees shall equal the sum of the
Franchise Agreement, Exhibit E2
Page E2-5
EXHI BIT E2
COST-BASED RATE ADJ USTMENT METHODOLOGY
Forecasted Franchise Fee, Forecasted Administrative Fee, Forecasted AB939 Fee,
Forecasted HHW Fee, Forecasted Vehicle Impact Fee, Forecasted Litter Abatement Fee,
and Rate Application Review Costs.
RATE ADJ USTMENT FACTORS
A. Operating Component Rate Adjustment Factor. The Operating Component Rate Adjustment
Factor shall be determined by dividing the sum of the Forecasted Total Annual Cost of Operations,
Forecasted Profit, Forecasted Interest Expense, Forecasted Direct Lease Costs, and Forecasted Allocated
Lease Costs by the sum of the Actual Total Annual Cost of Operations, Profit, Interest Expense, Direct
Lease Costs, and Allocated Lease Costs, rounded to the nearest thousandth.
B. Disposal Component Rate Adjustment Factor. The Disposal Component Rate Adjustment
Factor shall be determined by dividing the Forecasted Disposal Cost by the Disposal Component portion
of Rate Revenues received over the most recent twelve (12) months, rounded to the nearest thousandth
(1000th). The Disposal Component shall only be applied to Solid Waste Collection Rates and shall not be
included in the calculation of Recyclable Materials Collection Rates, Organic Materials Collection Rates,
or Special Charges.
C. Processing Component Rate Adjustment Factor. The Processing Component Rate Adjustment
Factor shall be determined by dividing the Forecasted Processing Cost by the Processing Component
portion of Rate Revenues received over the most recent twelve (12) months, rounded to the nearest
thousandth (1000th). This calculation shall be performed for the Forecasted Recyclable Materials
Processing Cost for determination of Recyclable Materials Collection Rates. The calculation shall be
performed separately for the Forecasted Organic Materials Processing Cost for determination of Organic
Materials Collection Rates. The Processing Component Rate Adjustment Factor shall not be applied to
Solid Waste Collection Rates or Special Charges.
D. Fee Component Rate Adjustment Factor. The Fee Component Rate Adjustment Factor shall
be determined by dividing the Forecasted Total City Fees by the sum of all Agency Fees, as described in
Article 7 of the Agreement, paid to the City by Contractor over the most recent twelve (12) months,
rounded to the nearest thousandth (1000th).
ADJ USTMENT OF RATES
Each then-current Rate component shall be multiplied by the associated component Rate Adjustment
Factor to calculate the effective Rate for the coming Rate Period. All Special Charges shall be adjusted
using the Operating Component Rate Adjustment Factor.
Franchise Agreement, Exhibit E2
Page E2-6
Thispageintentionallyleftblank
EXHIBIT F:
PERFORMANCE STANDARDS AND LIQUIDATED DAMAGES
EXHI BIT F
PERFORMANCE STANDARDS & LIQUI DATED DAMAGES
Agency wishes to establish standards of performance under the Agreement in each of the five (5)
Performance Areas listed below. The Agency Contract Manager may monitor Contractors
performance in each of those areas based on the Performance Indicator listed below for each area. In
the event that Contractor fails to meet the performance standard established for any Performance
Indicator, Agency Contract Manager may review Contractors performance relative to the Specific
Performance Measures within that performance area. In the event that the Agency Contract Manager
determines that Contractor has failed to meet the performance standard established for any Specific
Performance Measure, the Agency may assess Liquidated Damages pursuant to Section 11.5 of the
Agreement. Liquidated Damages, if assessed, shall only be assessed for the number of events, days, or
other measure in excess of the acceptable performance level.
Defined Terms
Certain terms that are specific to this Exhibit are defined below:
Complaint shall mean each written or orally communicated statement made by any Person, whether
to Agency or Contractor, alleging: (1) non-performance, or deficiencies in Contractors performance, of
its duties under this Agreement; or, (2) a violation by Contractor of this Agreement.
Service Opportunity shall mean each individual scheduled opportunity the Contractor has to Collect
from a Container at a Customers location. For example, a Multi-Family or Commercial Customer
receiving Solid Waste Collection service three (3) times per week from two (2) Containers and Recyclable
Materials Collection service two (2) times per week from two (2) Containers would have a total of ten
(10) Service Opportunities each week. Service Opportunities shall be calculated based on the
subscription levels presented in Contractors most recent Quarterly Report to Agency.
Total Service Opportunities shall mean the sum of all Service Opportunities in a given time period.
Performance Area: Service Quality and Reliability
Performance Indicator: Contractors service quality and reliability shall be considered acceptable by the
Agency if the total number of calls and emails (including, without limitation: Complaints, inquiries billing
questions, service requests, and compliments) received by Contractor from Customers served under this
Agreement does not exceed five (5) per one thousand (1,000) Total Service Opportunities in any
calendar quarter. If the number exceeds this level, Agency may assess liquidated damages for the
specific performance measures identified in the following table.
Franchise Agreement, Exhibit F
Page F-1
EXHI BIT F
PERFORMANCE STANDARDS & LIQUI DATED DAMAGES
Specific
Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount
Missed Collections Each Service Opportunity where Contractor
fails to Collect a Container from a Customer
who properly placed said Container for
Collection.
Less than ten
(10) per one
thousand
(1,000) Service
Opportunities
$50/Event
Failure to Correct
Missed Collections
Each Missed Collection as defined above
which is not Collected by the end of the
Business Day following the receipt of the
Customer complaint about the Missed
Collection.
Less than one
(1) per one
hundred (100)
Missed
Collections
$50/Event
Failure to Clean-Up
Spillage
Each failure by Contractor to clean up: (1) any
items or materials spilled during the Collection
of a Container; or, (2) any fluids spilled or
leaked from a Container or Collection vehicle
prior to leaving the Collection location.
Less than five
(5) per one
thousand
(1,000) Service
Opportunities
$100/Event
Damage to Property Each event of damage to either public or
private property as a result of Collection
activity, including without limitation curbs,
sidewalks, landscapes, Container enclosures
and gates, signs, light fixtures, and overhead
wires and cables.
Less than two
(2) per one
thousand
(1,000) Service
Opportunities
$250/Event
Excessive Noise or
Discourteous
Behavior
Each Complaint received that is related to
either noise during Collection activity or the
behavior of Contractors employees.
Less than five
(5) per one
thousand
(1,000) Service
Opportunities
$250/Event
Inaccurate Billing Each Complaint received where the Contractor
billed a Customer in error. Inaccurate billing
may include either over- or under-charging of
the Customer relative to the approved Rates
for services.
Less than five
(5) per one
thousand
(1,000) bills
issued.
$100/Event
Failure to Perform
Other Requirement
Each failure to perform any obligation of the
Agreement not specifically stated above.
No acceptable
failure level
$100/Event
Performance Area: Customer Service
Performance Indicator: The level of Customer service provided by Contractor shall be considered
acceptable if the total number of Complaints received by Agency regarding Contractor does not exceed
one (1) per one thousand (1,000) Total Service Opportunities in any calendar quarter. If the number
exceeds this level, Agency may assess liquidated damages for the specific performance measures
identified in the following table.
Franchise Agreement, Exhibit F
Page F-2
EXHI BIT F
PERFORMANCE STANDARDS & LIQUI DATED DAMAGES
Specific
Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount
Failure to
Commence Service
Any failure by Contractor to deliver a Container
and begin providing Collection to a Customer,
at the level of service requested by said
Customer, within seven (7) calendar days of
receiving such request. This may include a new
Customer receiving new service or an existing
Customer requesting a change in or addition to
existing service levels. This may also include
delivering Used Oil Recovery Kits and PRBs to
Customers upon request.
Less than one
(1) per 100
Service
Requests
$50/Event
Failure to Replace
Container
Any failure by Contractor to replace a damaged
or defaced Container within seven (7) calendar
days of receiving such a request from a
Customer.
No acceptable
failure level
$50/Event
Failure to Resolve
Complaint
Any failure by Contractor to resolve or remedy
a Complaint within seven (7) calendar days of
receiving such Complaint.
Less than one
(1) per 100
Complaints
$100/Event
Failure to Answer
Phones
Any failure by Contractor to answer a
telephone call from a Customer during normal
business hours. A call is not considered to be
answered if the Customer does not speak with
a live operator. A call is considered to be
answered if the Customer hangs-up or
abandons the call following a hold time of less
than three (3) minutes.
Less than five
(5) per 1,000
Calls Received
Under this
Agreement
$50/Event
Excessive Call Center
Hold Time
Each occurrence of a call being placed on
hold for more than two (2) minutes.
Less than two
(2) per 1,000
Calls Received
Under this
Agreement
$50/Event
Unauthorized Hours
of Operation
Each occurrence of Contractor Collecting from
Customers during unauthorized hours.
Less than two
(2) per 1,000
Service
Opportunities
$50/Event
Performance Area: Diversion
Performance Indicator: Contractors Diversion performance shall be considered acceptable if the
percentage resulting from dividing: the sum of tons of Recyclable Materials, Organic Materials, C&D, and
Reusable Materials which are Collected under this Agreement and delivered for Processing; by the total
tons Collected by Contractor is 65% or greater in any calendar quarter. If the calculated percentage is
Franchise Agreement, Exhibit F
Page F-3
EXHI BIT F
PERFORMANCE STANDARDS & LIQUI DATED DAMAGES
less, Agency may assess liquidated damages for the specific performance measures identified in the
following table.
Specific
Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount
Failure to Perform
Education and
Outreach Activities
Each individual failure by Contractor to
develop, produce, and distribute public
education material or perform community
outreach activities in the form and manner
required under Exhibit C to this Agreement.
No acceptable
failure level
$500/Activity
Failure to Provide
Targeted Technical
Assistance
Each individual failure to provide targeted
technical assistance to a Commercial or Multi-
Family Customer in the manner required
under Exhibit C to this Agreement.
No acceptable
failure level
$50/Customer
Performance Area: Facilities
Performance Indicator: Contractors performance relative to facilities shall be considered acceptable
when one hundred percent (100%) of all material types Collected by Contractor shall be delivered to the
appropriate Approved Facility as required under Section 4 of this Agreement. If Contractor fails to meet
this level of performance, Agency may assess liquidated damages for the specific performance measures
identified in the following table.
Specific
Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount
Delivery to Non-
Approved Facility
Each individual occurrence of delivering
materials to a facility other than the
Approved Facility designated for each
material type under Section 4 of this
Agreement.
No acceptable
failure level
$100/Ton
Disposal of
Targeted Diversion
Each individual occurrence of delivering
Recyclable Materials, Organic Materials,
C&D, or Reusable Materials set out for
Collection by the Customer for Disposal
rather than Processing.
No acceptable
failure level
$500/Ton
Mixing Materials
During Collection
Each individual Container that is Collected by
Contractor in a vehicle intended or
designated for the purpose of Collecting a
different material type (e.g. Recyclable
Materials Collected in Solid Waste vehicle,
Solid Waste Collected in Organic Materials
vehicle, etc.)
No acceptable
failure level
$100/Container
Franchise Agreement, Exhibit F
Page F-4
EXHI BIT F
PERFORMANCE STANDARDS & LIQUI DATED DAMAGES
Performance Area: Reporting
Performance Indicator: Contractors reporting shall be considered acceptable if Reports required under
Exhibit D and record requests allowed under Article 6 to this Agreement are received, complete, and
accurate within seven (7) calendar days after the date due or requested. If Contractor fails to meet this
level of performance, Agency may assess liquidated damages for the specific performance measures
identified in the following table.
Specific
Performance
Measure Definition
Acceptable
Performance
Level
Liquidated
Damage
Amount
Late Report Each occurrence of a Report, as required
under Exhibit D to this Agreement, being
submitted after the due date. Reports shall
be considered late until they are submitted in
a complete and accurate format.
Less than
seven (7)
calendar days
after report
due date
$250/Day
Failure to Maintain
or Provide Access to
Records
Each occurrence of Agency Contract Manager
requesting information required to be
maintained by Contractor where Contractor
fails to provide such information.
Less than
seven (7)
calendar days
after report
due date
$500/Event
Misleading/
Inaccurate
Reporting
Each occurrence of Contractor providing
misleading or otherwise inaccurate
information or reporting to Agency under or
in regard to this Agreement. Typographical,
cell reference, mathematical, and/or logic
errors shall not be considered legitimate
excuses from this requirement, nor shall
ignorance.
No acceptable
failure level
$500/Event
By placing Designees initials at the places provided, each Party specifically confirms the accuracy of the
statements made above and the fact that each Party has had ample opportunity to consult with legal
counsel and obtain an explanation of Liquidated Damage provisions of the time that the Agreement was
made.
Contractor Agency
Initial Here:_________ Initial Here: _________
Franchise Agreement, Exhibit F
Page F-5
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EXHIBIT G1:
CONTRACTORS PROPOSAL
TECHNICAL PROPOSAL
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2 Page 1
RFP for Collection Services
2 Technical Proposal for Base Proposal
The Monterey Peninsula communities have expressed a desire to enlist the expertise of an experienced and
innovative provider of collection services for solid waste, recyclable materials, organic materials, and C&D
debris. GreenWaste is an environmental leader that places a high priority on the diversion of waste from
landfill disposal. Included in this section is the comprehensive technical proposal documenting
GreenWastes approach to providing the services currently received by each Participating Agency, as well
as a few enhancements to these current services. It is anticipated that this proposal will demonstrate
GreenWastes significant innovation, successes of program development, approach to providing topnotch
customer service, thorough and documented experience in implementation, effective public education and
outreach, and efficient and comprehensive collection and processing operations. These proficiencies will
assist the Participating Agencies in meeting, and even exceeding, the waste management goals set forth in
the RFP and Agreement.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2 Page 2
RFP for Collection Services
This page left blank intentionally
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 1
RFP for Collection Services
2.A Solid Waste, Recyclable Materials, Organic Materials, and C&D Collection
GreenWaste has developed the following Collection and processing/disposal operations proposal for the
Participating Agencies that focuses on maintaining a high level of service while increasing participation in
Recycling programs, achieving the States 75% Recycling goal by January 1, 2020. These operations will
result in increased diversion, more environmentally sustainable operations, competitive pricing, and will
achieve the Participating Agencies goals for Collection services. GreenWaste has thoroughly designed and
precisely developed the following Collection and processing/disposal operations plan to:
Provide cohesive, high quality, and universal Solid Waste, Recyclable Materials, Organic
Materials, and C&D debris Collection services for Customers;
Increase Recycling participation and innovative Organics diversion programs;
Reduce vehicle emissions and carbon footprint of Collection operations; and,
Produce excellent Customer satisfaction and superior service.
The following section details the standard and expanded services GreenWaste will offer to Single-Family,
Multi-Family and Commercial Customers, and the Collection methodology, staffing plans, vehicles and
equipment to be used for complete provision of Solid Waste, Recyclable Materials, Organic Materials and
C&D debris Collection services by sector and material type. GreenWaste will furnish all personnel, labor,
and equipment required to collect, remove, and deliver to the Approved Processing or Disposal Facilities, as
agreed upon, all Solid Waste, Recyclable Materials, Organic Materials, and C&D debris produced,
generated, or accumulated in the Participating Agencies during the period this Agreement is in effect.
The following outlines what is to come within this section:
2.A.i Services Provided
2.A.i.a Single-Family Customer Collection Services;
2.A.i.b Multi-Family Customer Collection Services;
2.A.i.c Commercial Customer Collection Services;
2.A.i.d Permanent and Temporary Roll-Off Services;
2.A.i.e Litter Abatement;
2.A.i.f Participating Agency-Specific Services; and,
2.A.i.g Disaster Relief Services.
2.A.ii Collection Methodology
2.A.ii.a Collection Containers;
2.A.ii.b Vehicles;
2.A.ii.c Route Planning; and,
2.A.ii.d Personnel.
2.A.iii Processing and Disposal
2.A.iii.a Solid Waste Disposal;
2.A.iii.b Recyclable Materials Processing and Marketing;
2.A.iii.c Organics Delivery; and,
2.A.iii.d C&D Debris Delivery.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 2
RFP for Collection Services
The detailed Operational Plan for all communications with Customers regarding opportunities for decreasing
contamination, increasing Recycling, and ultimately increasing diversion is covered in the following sections:
Section 2.C | Public Education & Outreach
Section 2.D | Customer Service
Section 2.E | Billing
2.A.i Services Provided
2.A.i.a Single-Family Customer Collection Services
GreenWaste will offer to the Participating Agencies standard Collection services that match the current
services Customers are receiving, as detailed in the Current Single-Family Collection Services table below,
as well as some enhancements to the current services as required per the RFP, Agreement, and Exhibits:
Current Single-Family Collection Services
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Additional Solid Waste Containers $**
Recyclable Materials Collection
Additional Recycling Containers $**
Yard Trimmings Collection $ $
Additional Yard Trimmings Containers $** $
Back-/Side-Yard Collection Service $ /$*
Curbside Motor Oil & Filter Collection
Curbside Holiday Tree Collection
Curbside Household Battery Collection
E-Waste Events 1***
*Note: Pebble Beach offers one-direction back-/side-yard Collection services at no additional charge to Residential customers and
charges an additional fee to customers for two-direction back-/side-yard Collection service.
**Note: Pebble Beach charges for extra bins per Exhibit B.
*** Note: Pebble Beach has a four hour e-waste event once a year that is held at the Districts main fire station parking lot. Containers
and staff provided by the Franchise provider.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 3
RFP for Collection Services
Proposed Base Single-Family Collection Services
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Solid Waste Collection
Additional Solid Waste Containers $ $ $ $ $ $ $
Recyclable Materials Collection
Additional Recycling Containers $ $ $ $ $ $
Yard Trimmings Collection
Additional Yard Trimmings Containers $ $ $ $ $ $
Back-/Side-Yard Collection Service $ /$*
Curbside Motor Oil & Filter Collection
Curbside Holiday Tree Collection
Curbside Household Battery Collection
E-Waste Events 1***
*Note: Pebble Beach offers one-direction back-/side-yard Collection services at no additional charge to Residential customers and
charges an additional fee to customers for two-direction back-/side-yard Collection service.
*** Note: Pebble Beach has a four hour e-waste event once a year that is held at the Districts main fire station parking lot. Containers
and staff provided by the Franchise provider.
GreenWaste will provide all Single-Family Customers with weekly Collection service for Solid Waste, single-
stream Recyclable Materials, and Yard Trimmings and will offer additional services tailored to each
Participating Agency as described below. Collection containers may be offered in the default sizes, with
options for additional containers and/or container sizes available, as detailed in the table below.
Single-Family Containers
Solid Waste Recyclable Materials Yard Trimmings
20-Gallon n/a n/a
35-Gallon
65-Gallon D
95-Gallon D
Additional Container(s) $ ~ All Participating Agencies
A ~ Sand City
$ ~ All Participating Agencies
A ~ Pacific Grove
$ ~ All Participating Agencies
~ Offered
A ~ Available (No Additional Charge)
$ ~ Available (Additional Charge)
D ~ Default Size
n/a ~ Not Available
Side/Back-Yard Service While the default cart sizes for specific materials outlined above will be offered to
all Single-Family Customers, GreenWaste will make additional sizes available upon request due to space
constraints or physical disability for all material types. GreenWaste will allow for persons that have a
disability as defined by the Americans with Disabilities Act that are occupants of Single-Family Premises to
receive Collection services at a location other than curbside at no extra charge to the Customer.
GreenWaste will make reasonable accommodations with regard to provision of and servicing of containers
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 4
RFP for Collection Services
at no additional cost to the Customer. The following Participating Agencies currently receive additional
side/back-yard accommodations and will continue to receive such services from GreenWaste:
Carmel Single-Family Customers will receive two (2) direction side/back-yard service for all
material types at no additional charge;
Pebble Beach CSD Single-Family Customers will receive one (1) direction side/back-yard
service (i.e., containers are either collected from or returned to a designated location on the
property within 100 feet of the curb) for all material types at no charge upon Customer request.
Single-Family Customers will receive two (2) direction side/back-yard service upon Customer
request for an additional fee;
Pacific Grove Single-Family Customers will receive two (2) direction side/back-yard service
for all material types upon Customer request for an additional fee.
Single-Family Solid Waste Collection GreenWaste will provide all Single-Family Customers with weekly
curbside (or side/back-yard service for eligible Customers) Solid Waste Collection service and transport all
Solid Waste collected to the Approved Disposal Facility. Single compartment fully- and semi-automated
rear-, front- and side-loader Collection vehicles will be utilized. For a complete list of vehicles to be used for
residential Solid Waste Collection, please refer to the Proposed Collection Vehicle Chart in Section 2.A.ii.b |
Proposed Collection Vehicles. GreenWaste will offer all Single-Family Customers new Solid Waste carts in
20-, 35-, 65-, and 95-gallon sizes. Additional carts will be available upon Customer request and
GreenWaste will charge an Additional Solid Waste Cart Rate approved by the Participating Agencies.
Special pickups requested by a Customer, on days other than their regularly-scheduled Collection day, will
also be available at an additional charge.
One Time Solid Waste Overages GreenWaste will collect up to ten (10) additional bags of
Solid Waste from each Single-Family Customer on their regularly-scheduled Collection day at
no additional charge. On a yearly basis GreenWaste will mail all Single-Family Customers 10
stickers that are to be placed on each extra bag of Solid Waste a Customer wishes to be
collected. These stickers will have an expiration date of the end of that year. The driver will
log if a bag or bags are collected that have these stickers adhered to them. GreenWaste will
track the use of the stickers as well as program participation for the Participating Agencies.
Recurring Solid Waste Overages GreenWaste will also offer Single-Family Customers the
option of placing a Standing Order for Extras on their account. This allows a Customer to
agree ahead of time to pay an approved rate for Collection of extra bags of garbage that they
place out alongside their Solid Waste cart. Customers will not be required to call Customer
Service to schedule these extra Collections ahead of time. GreenWaste currently offers these
programs in Santa Cruz County. If there is a bag (or bags) of Solid Waste placed curbside
without stickers and without a Standing Order for Extra set up on the Customers account, the
driver will take the bag(s), leave an Extra Bag Tag either on the cart or on the Customers
doorknob indicating directions to call Customer Service to inquire about why they received this
tag and what GreenWaste will bill the Customer for the extra bag(s) collected. The driver will
log when this occurs and report to Operations who will then add the notice and charge to the
Customers account.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 5
RFP for Collection Services
Single-Family Recyclable Materials Collection GreenWaste will provide all Single-Family Customers with
weekly curbside (or side/back-yard service for eligible Customers) Recyclable Materials Collection service.
Single compartment fully- and semi-automated rear-, front- and side-loader Collection vehicles will be
utilized. For a complete list of vehicles to be used for residential Solid Waste Collection, please refer to the
Proposed Collection Vehicle Chart in Section 2.A.ii.b | Proposed Collection Vehicles. GreenWaste will offer
all Single-Family Customers new Recyclable Materials carts in 65- and 95-gallon sizes, with the default cart
size being 65-gallons. Smaller sizes will be available for side/back-yard services. Additional carts will be
available upon Customer request and GreenWaste will charge an Additional Recycling Cart Rate approved
by the Participating Agencies, except for Single-Family Customers in Sand City, who may receive an
additional Recycling cart upon request at no additional charge (per the current services in this Participating
Agency).
Recyclable Materials Overages GreenWaste will collect additional Recyclable Materials from
Single-Family Customers in Customer-provided bags placed adjacent to the Recyclable
Materials Cart on their regularly-scheduled Collection day at no additional charge to the
Customer.
Contamination of Recyclable MaterialsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase in the
implementation of this program by first notifying Customers that have continuously
contaminated Recyclable Materials containers, targeting outreach activities toward these
Customers. If the contamination continues, contamination fees would be imposed. Please
refer to Section 2.I | Performance Measures and Diversion Incentives for a detailed description
of how contamination fees will incentivize minimized contamination and result in higher
diversion.
Special pickups requested by a Customer on days other than their regularly-scheduled Collection day will be
available at an approved additional charge. GreenWaste proposes to utilize the MRWMD MRF as a
Transfer Station for Recyclable Materials, which will then be transported to the GreenWaste Material
Recovery Facility (MRF) located at 625 Charles Street in San Jose, California. The GreenWaste MRF is
fully licensed and permitted to process Recyclable Materials into usable and/or marketable materials. For a
complete list of materials accepted under the Single-Stream Recycling Program, please refer to Section
2.A.iii.b | Recyclable Materials Accepted.
Additional materials that will be accepted under the GreenWaste Recyclable Materials program are detailed
below:
Used Motor Oil and Filter Collection GreenWaste will collect used motor oil and filters from
Single-Family Customers in GreenWaste-provided Used Oil Recovery Kits, up to once per
week (as requested by Customer) at no additional cost. The Customer will be required to call
GreenWaste Customer Service and request such a kit from a Customer Service
Representative (CSR). Used Oil Recovery Kits will be provided to the Customer on the next
scheduled service day after such a request is made. The GreenWaste CSR will instruct the
Customer to place Used Oil Recovery Kits adjacent to their Recyclable Materials cart for
Collection on their regularly-scheduled Collection day. GreenWaste will not be required to
collect more than one (1) Used Oil Recovery Kit per individual dwelling unit per week. For
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 6
RFP for Collection Services
additional information on how GreenWaste will conduct outreach to Customers to notify them
of the used motor oil and filter Collection and Recycling service, please refer to Section 2.C |
Public Education and Outreach for a description and Section 9 | Attachments for examples.
Household Battery Collection GreenWaste will provide weekly curbside (or side/back-yard
service for eligible Customers) Collection of used household batteries to all Single-Family
Customers that are set out in a sealed, reusable clear zipper type bag (to be provided by the
Customer) on top of the Recycling cart, and at no additional charge to the Customer.
Customers will not be required to contact Customer Service in advance. For additional
information on how GreenWaste will conduct outreach to Customers to notify them of this free
service, please refer to Section 2.C | Public Education and Outreach for a description and
Section 9 | Attachments for examples.
Single-Family Yard Trimmings Collection GreenWaste will provide all Single-Family Customers with
weekly curbside (or side/back-yard service for eligible Customers) Yard Trimmings Collection service.
While the Yard Trimmings Collection programs in Marina and Seaside are currently voluntary, GreenWaste
is pleased to offer a universal program to these Agencies. Single compartment fully- and semi-automated
rear-, front- and side-loader Collection vehicles will be utilized. For a complete list of vehicles to be used for
residential Solid Waste Collection, please refer to the Proposed Collection Vehicle Chart in Section 2.A.ii.b |
Proposed Collection Vehicles. GreenWaste will offer all Single-Family Customers new Yard Trimmings
carts in 65- and 95-gallon sizes, with the default cart size being 95-gallons. Smaller sizes will be available
for side/back-yard services. Additional carts will be available upon Customer request and GreenWaste will
charge an Additional Yard Trimmings Cart Rate approved by the Participating Agencies, except for Single-
Family Customers in Pacific Grove, who may receive an additional Yard Trimmings cart upon request at no
additional charge (per the current services in this Participating Agency).
Yard Trimmings Overages GreenWaste will collect additional Yard Trimmings from Single-
Family Customers in Customer-provided bags adjacent to the Yard Trimmings Cart on their
regularly-scheduled Collection day at no additional charge to the Customer.
Contamination of Yard TrimmingsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase the
implementation of this program by first notifying Customers that have continuously
contaminated Yard Trimmings containers, targeting outreach activities toward these
Customers, and if the contamination continues, contamination fees would be imposed. Please
refer to Section 2.I | Performance Measures and Diversion Incentives for a detailed description
of how contamination fees will incentivize minimized contamination and result in higher
diversion.
Special pickups requested by a Customer on days other than their regularly-scheduled Collection day will be
available at an approved additional charge. GreenWaste will deliver Yard Trimmings to the Approved
Organic Materials Processing Facility. For a complete list of materials accepted under the Residential Yard
Trimmings Program, please refer to Section 2.A.iii.c | Organics Disposal.
Additional programs that will be offered by GreenWaste are detailed below:
Seasonal Programs GreenWaste will develop and educate all Customers about the
availability of, and participation requirements for, programs dealing with seasonal or periodic
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 7
RFP for Collection Services
waste management demands that exceed regularly scheduled Collection including: holiday
trees, Halloween pumpkins, spring cleaning, and fall leaves.
Holiday Tree Collection Single-Family Customers will be able to place their whole,
un-flocked, and undecorated holiday trees curbside during the first two (2) weeks of
each year in all Participating Agencies. Customers will be notified of their options for
holiday tree disposal via outreach through the Customer newsletter and the
GreenWaste website.
Halloween Pumpkin Collection Single-Family Customers will be able to place their
raw pumpkins in their Yard Trimmings carts for Collection. All non-biodegradable
debris such as candle wax, glue, and paint must be removed.
Spring Cleaning Single-Family Customers may utilize a Bulky Item and Reusable
Materials Collection Event in order to conveniently dispose of excess items during
spring cleaning. Please refer to Section 2.B | Bulky Item Reuse Collections for a
description of GreenWastes proposed Bulky Item and Reusable Materials Collection
Program, the parameters and Collection methodology.
Leaf Season Single-Family Customers may bag their extra fallen leaves and place
them next to their Yard Trimmings cart on their regularly-scheduled Collection day for
Collection. This program will be subject to reasonable limitations on the volume of
additional service provided.
For more extensive information on how GreenWaste will conduct outreach to Customers
to notify them of these services, please refer to Section 2.C | Public Education and
Outreach for a description and Section 9 | Attachments for examples.
Collection Containers Single-Family Customers GreenWaste will provide new wheeled carts for Solid
Waste, Recyclable Materials, and Yard Trimmings to Single-Family Customers in all of the Participating
Agencies. GreenWaste will pick up and return each cart to the location where the Customer properly placed
it for Collection (except in the case of one (1) direction side/back-yard service), upright with lids property
secured. For a description of wheeled carts used for Single-Family Customers please refer to the upcoming
sub-section Section 2.A.ii.a | Collection Containers. Included in Section 9 | Attachments are manufacturer
brochures of proposed containers.
2.A.i.b Multi-Family Customer Collection Services
GreenWaste will offer to the Participating Agencies standard Collection services that match the current
services Customers are receiving, as detailed in the Current Multi-Family Collection Services table below:
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 8
RFP for Collection Services
Current / Proposed Multi-Family Collection Services
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Recyclable Materials Collection
Yard Trimmings Collection
GreenWaste will provide all Multi-Family Customers with at least weekly Collection service for Solid Waste,
single-stream Recyclable Materials, and Yard Trimmings as described below. Collection containers may be
offered in the default sizes, with options for additional containers and/or container sizes available, as
detailed in the table below.
Multi-Family Containers
Solid Waste Recyclable Materials Yard Trimmings
35-Gallon D n/a
65-Gallon D
95-Gallon D
1-8 cubic yard bins n/a
Drop Boxes or Compactors Available upon request Available upon request Available upon request
Additional Container(s)
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
~ Offered
$ ~ Available (Additional Charge)
D ~ Default Size
n/a ~ Not Available
Container Access GreenWaste will work with Participating Agencies to develop standard specifications for
Collection container enclosures at Multi-Family Premises. This will be done in order to ensure that the
enclosures are built to provide adequate space and suitable configuration to allow GreenWaste to safely
and efficiently service containers. When servicing Multi-Family Customers, GreenWaste will open and close
gates, push and/or pull containers, lock and unlock containers, or perform other services as reasonably
necessary to access and empty containers. These services may have an additional charge. GreenWaste
will pick up and return each container to the location where the Customer properly placed the container for
Collection, upright with lids property secured.
Multi-Family Solid Waste Collection GreenWaste will provide all Multi-Family Customers with Solid Waste
Collection service at least weekly, and up to 6x/week. GreenWaste will transport all Solid Waste collected
to:
The Approved Disposal Facility for Disposal or,
The Approved Mixed Waste Processing Facility for Processing prior to Disposal (at the
direction of the Agency Contract Manager or the MRWMD).
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 9
RFP for Collection Services
GreenWaste will make contact with Multi-Family Premises managers by mail in advance of the start of
service to determine appropriate Solid Waste bin or cart sizes and service frequency. In the event that
GreenWaste is unable to make contact with managers, a 35-gallon default cart size will be provided and
assigned to each unit for Solid Waste (may be provided as bin service as appropriate). GreenWaste will
operate rear-, front- and side-loader Collection vehicles, depending on the type of containers being utilized
by multi-family premises. The various types of vehicles allow GreenWaste to be more versatile in
addressing potentially restrictive Collection circumstances. For a complete list of vehicles to be used for
Solid Waste Collection, please refer to the Proposed Collection Vehicle Chart in Section 2.A.ii.b | Proposed
Collection Vehicles. GreenWaste will offer all Multi-Family Customers new Solid Waste carts in 35-, 65-,
and 95-gallon sizes, 1-8 cubic yard bins, and 10-, 20-, 30-, and 40- cubic yard drop boxes or compactors (as
requested by Customer). Special pickups requested by a Customer, on days other than their regularly-
scheduled Collection day, will be available at an approved additional charge. Extra picks ups can be
scheduled equating to up to six days per week total service.
Multi-Family Recyclable Materials Collection GreenWaste will provide all Multi-Family Customers with
single-stream Recyclable Materials Collection service at least weekly, up to 6x/week. GreenWaste will
make contact with Multi-Family Premises managers by mail in advance of the start of service to determine
appropriate single-stream Recyclable Materials bin or cart sizes and service frequency. In the event that
GreenWaste is unable to make contact with managers, a 65-gallon default cart size will be provided and
assigned to each unit for Recyclable Materials (may be provided as bin service as appropriate).
GreenWaste will operate rear-, front- and side-loader Collection vehicles, depending on the type of
containers being utilized by multi-family premises. The various types of vehicles allow GreenWaste to be
more versatile in addressing potentially restrictive Collection circumstances. For a complete list of vehicles
to be used for Recyclable Materials Collection, please refer to the Proposed Collection Vehicle Chart in
Section 2.A.ii.b | Proposed Collection Vehicles. GreenWaste will offer all Multi-Family Customers new
single-stream Recyclable Materials carts in 65- and 95-gallon sizes, 1-8 cubic yard bins, and 10-, 20-, 30-,
and 40- cubic yard drop boxes or compactors (as requested by Customer). Special pickups requested by a
Customer, on days other than their regularly-scheduled Collection day, will be available at an approved
additional charge.
Contamination of Recyclable MaterialsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase in the
implementation of this program by first notifying Customers that have continuously
contaminated Recyclable Materials containers and targeting outreach activities toward these
Customers. If the contamination continues, contamination fees would be imposed. Please
refer to Section 2.I | Performance Measures and Diversion Incentives for a detailed description
of how contamination fees will incentivize minimized contamination and result in higher
diversion.
GreenWaste proposes to utilize the MRWMD MRF as a Transfer Station for Recyclable Materials, which will
then be transported to the GreenWaste Material Recovery Facility (MRF) located at 625 Charles Street in
San Jose, California. The GreenWaste MRF is fully licensed and permitted to process Recyclable Materials
into usable and/or marketable materials. For a complete list of materials accepted under the Single-Stream
Recycling Program, please refer to the upcoming sub-section Section 2.A.iii.b | Recyclable Materials
Accepted.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 10
RFP for Collection Services
For additional information on how GreenWaste will conduct outreach to Multi-Family Customers to notify
them of Recycling services offered, please refer to Section 2.C | Public Education and Outreach for a
description and Section 9 | Attachments for examples.
Multi-Family Yard Trimmings Collection GreenWaste will offer all Multi-Family Customers Yard Trimmings
Collection services at least weekly, with the option of servicing up to six (6) times per week, with the
exception of Marina and Seaside who will continue their voluntary, subscription-based Multi-Family Yard
Trimmings programs. Yard Trimmings carts are to be placed curbside (or at another Customer-selected
service location at the Multi-Family Premises where push/pull charges may apply). GreenWaste will make
contact with Multi-Family Premises managers by mail in advance of the start of service to determine
appropriate Yard Trimmings cart sizes and service frequency. In the event that GreenWaste is unable to
make contact with managers, a 95-gallon default cart size will be provided and assigned to each unit for
Yard Trimming materials (may be provided as bin service as applicable). GreenWaste will operate rear-,
front- and side-loader Collection vehicles. The various types of vehicles allow GreenWaste to be more
versatile in addressing potentially restrictive Collection circumstances. For a complete list of vehicles to be
used for Yard Trimmings Collection, please refer to the Proposed Collection Vehicle Chart in the upcoming
sub-section Section 2.A.ii.b | Proposed Collection Vehicles. GreenWaste will offer all Multi-Family
Customers new Yard Trimmings carts in 65- and 95-gallon sizes. (35-gallon carts will be available upon
Participating Agency request). Additional carts will be available upon Customer request and GreenWaste
will charge an Additional Yard Trimmings Cart Rate approved by the Participating Agencies. Special
pickups requested by a Customer, on days other than their regularly-scheduled Collection day, will be
available at an approved additional charge. GreenWaste will deliver Yard Trimmings to the Approved
Organic Materials Processing Facility. For a complete list of materials accepted under the Multi-Family Yard
Trimmings Program, please refer to the upcoming sub-section Section 2.A.iii.c | Organics Disposal.
Contamination of Yard TrimmingsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase in the
implementation of this program by first notifying Customers that have continuously
contaminated Yard Trimmings containers, targeting outreach activities toward these
Customers. If the contamination continues, contamination fees would be imposed. Please
refer to Section 2.I | Performance Measures and Diversion Incentives for a detailed description
of how contamination fees will incentivize minimized contamination and result in higher
diversion.
GreenWaste understands and will comply with Agency Contract Manager(s) who may require an expansion
during the Term of this Agreement in the Multi-Family Yard Trimmings Collection program to include all
Organic Materials. GreenWaste will, within thirty (30) calendar days of such request, begin providing
Organic Materials services, including public education and outreach, to Multi-Family Customers, at the
approved Mixed Organics rates set forth in the required Alternative Proposals.
For additional information on how GreenWaste will conduct outreach to Multi-Family Customers to notify
them of Yard Trimmings and/or Organics services offered, please refer to Section 2.C | Public Education
and Outreach for a description and Section 9 | Attachments for examples.
Collection Containers Multi-Family Customers GreenWaste will provide new wheeled carts, bins, and/or
drop boxes or compactors for Solid Waste, Recyclable Materials, and Yard Trimmings to Multi-Family
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 11
RFP for Collection Services
Customers in all of the Participating Agencies. For a description of wheeled carts, bins, drop boxes, and
compactors used for Multi-Family Customers please refer to Section 2.A.ii.a | Collection Containers.
Included in Section 9 | Attachments are manufacturer brochures of proposed containers.
2.A.i.c Commercial Customer Collection Services
GreenWaste will offer to the Participating Agencies standard Collection services that match the current
services Customers are receiving, as detailed in the Current Commercial Collection Services table below:
Current / Proposed Commercial Collection Services
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Solid Waste Collection
Recyclable Materials Collection
Food Scrap Collection $ $ $ $ $ $ $
GreenWaste will provide all Commercial Customers with at least weekly Collection service for Solid Waste
and single-stream Recyclable Materials. Current pilot program commercial Organic Materials Collection
participants will receive Organic Materials Collection services at least weekly as described below.
Collection containers may be offered in the default sizes, with options for additional containers and/or
container sizes available, as detailed in the table below.
Commercial Containers
Solid Waste Recyclable Materials Organic Materials
65-Gallon
95-Gallon
1-8 cubic yard bins
(Only offered in 1-2 cubic
yard bin sizes)
Drop Boxes or Compactors Available upon request Available upon request Available upon request
Additional Container(s)
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
May increase service
frequency up to 6x/wk
$ ~ All Participating Agencies
~ Offered
$ ~ Available (Additional Charge)
D ~ Default Size
n/a ~ Not Available
Container Access GreenWaste will work with Participating Agencies to develop standard specifications for
Collection container enclosures at Commercial Premises. This will be done to ensure that the enclosures
are built to provide adequate space and suitable configuration to allow GreenWaste to safely and efficiently
service containers. When servicing Commercial Customers, GreenWaste will open and close gates, push
and/or pull containers, lock and unlock containers, or perform other services as reasonably necessary to
access and empty containers, (some services may have an additional charge). GreenWaste will pick up
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 12
RFP for Collection Services
and return each container to the location where the Customer properly placed the container for Collection,
upright with lids property secured.
Commercial Solid Waste Collection GreenWaste will provide all Commercial Customers with Solid Waste
Collection service at least weekly, up to 6x/week. GreenWaste will transport all Solid Waste collected to:
The Approved Disposal Facility for Disposal or,
The Approved Mixed Waste Processing Facility for Processing prior to Disposal (at the
direction of the Agency Contract Manager or the MRWMD).
GreenWaste will make contact with Commercial Customers by mail in advance of the start of service to
determine appropriate Solid Waste bin or cart sizes and service frequency. In the event that GreenWaste is
unable to make contact with Customers, their current Collection cart size will be provided and assigned for
Solid Waste GreenWaste will operate rear-, front- and side-loader Collection vehicles, depending on the
type of containers being utilized by commercial premises. The various types of vehicles allow GreenWaste
to be more versatile in addressing potentially restrictive Collection circumstances. For a complete list of
vehicles to be used for commercial Solid Waste Collection, please refer to the Proposed Collection Vehicle
Chart in the upcoming sub-section Section 2.A.ii.b | Proposed Collection Vehicles. GreenWaste will offer all
Commercial Customers new Solid Waste carts in 65- and 95-gallon sizes, 1-8 cubic yard bins, and 10-, 20-,
30-, and 40- cubic yard drop boxes or compactors (as requested by Customer). Upon Customer request
and to accommodate periodic additional service needs, GreenWaste will provide Collection service at a
greater frequency than the Customers regularly scheduled service, up to the maximum service level, and
GreenWaste will charge the appropriate rate for the higher service level.
Commercial Recyclable Materials Collection GreenWaste will provide all Commercial Customers with
single-stream Recyclable Materials Collection service at least weekly, up to 6x/week curbside. GreenWaste
will make contact with Commercial Customers by mail in advance of the start of service to determine
appropriate Recyclable Materials bin or cart sizes and service frequency. In the event that GreenWaste is
unable to make contact with Customers, their current Collection cart size will be provided and assigned for
Recyclable Materials. GreenWaste will operate rear-, front- and side-loader Collection vehicles, depending
on the type of containers being utilized by commercial premises. The various types of vehicles allow
GreenWaste to be more versatile in addressing potentially restrictive Collection circumstances. For a
complete list of vehicles to be used for commercial Recyclable Materials Collection, please refer to the
Proposed Collection Vehicle Chart in Section 2.A.ii.b | Proposed Collection Vehicles. GreenWaste will offer
all Commercial Customers new single-stream Recyclable Materials carts in 65- and 95-gallon sizes, 1-8
cubic yard bins, and 10-, 20-, 30-, and 40- cubic yard drop boxes or compactors (as requested by
Customer). Special pickups requested by a Customer, on days other than their regularly-scheduled
Collection day, will be available at an approved additional charge. GreenWaste proposes to utilize the
MRWMD MRF as a Transfer Station for Recyclable Materials, which will then be transported to the
GreenWaste Material Recovery Facility (MRF) located at 625 Charles Street in San Jose, California. The
GreenWaste MRF is fully licensed and permitted to process Recyclable Materials into usable and/or
marketable materials. For a complete list of materials accepted under the Single-Stream Recycling
Program, please refer to Section 2.A.iii.b | Recyclable Materials Accepted.
Contamination of Recyclable MaterialsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase the
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 13
RFP for Collection Services
implementation of this program by first notifying Customers that have continuously
contaminated Recyclable Materials containers, targeting outreach activities toward these
Customers, and if the contamination continues, contamination fees would be imposed. Please
refer to Section 2.I | Performance Measures and Diversion Incentives for a detailed description
of how contamination fees will incentivize minimized contamination and result in higher
diversion.
Pilot Commercial Organic Materials Collection GreenWaste is pleased to continue the Pilot Commercial
Organic Materials Collection program to Customers currently participating. GreenWaste will provide
subscribing Commercial Customers with Organic Materials Collection service at least weekly, up to
6x/week. GreenWaste will make contact with Commercial Customers by mail in advance of the start of
service to determine appropriate Organic Materials bin or cart sizes and service frequency. In the event that
GreenWaste is unable to make contact with Customers, their current Collection container size will be
provided and assigned for Organic Materials. GreenWaste will operate rear-loader Collection vehicles to
service Organics containers. For a complete list of vehicles to be used for Commercial Collection, please
refer to the Proposed Collection Vehicle Chart in Section 2.A.ii.b | Proposed Collection Vehicles.
GreenWaste will offer subscribing Commercial Customers new Organic Materials containers in 65- and 95-
gallon sizes or 1- 2 cubic yard bins. Special pickups requested by a Customer, on days other than their
regularly-scheduled Collection day, will be available at an approved additional charge. GreenWaste will
deliver Organic Materials to the Approved Organic Materials Processing Facility for processing. For a
complete list of materials accepted under the Pilot Commercial Organic Materials Collection Program,
please refer to Section 2.A.iii.c | Organics Disposal.
Contamination of Organic MaterialsGreenWaste proposes the implementation of
contamination fees for Customers with chronic contamination. GreenWaste will phase in the
implementation of this program by first notifying Customers that have continuously
contaminated Organic Materials containers, targeting outreach activities toward these
Customers, and if the contamination continues, imposing contamination fees. Please refer to
Section 2.I | Performance Measures and Diversion Incentives for a detailed description of how
contamination fees will incentivize minimized contamination and result in higher diversion.
Collection Containers Commercial Customers GreenWaste will provide new wheeled carts, bins, and/or
drop boxes or compactors for Solid Waste, Recyclable Materials, and Organic Materials to Commercial
Customers in all of the Participating Agencies. For a description of wheeled carts, bins, drop boxes, and
compactors used for Commercial Customers please refer to the upcoming sub-section Section 2.A.ii.a |
Collection Containers. Included in Section 9 | Attachments are manufacturer brochures of proposed
containers.
2.A.i.d Permanent and Temporary Roll-Off Services
GreenWaste will offer to the Participating Agencies standard Collection services that match the current
services Permanent and Temporary Roll-Off Customers are receiving.
GreenWaste will provide all Permanent and Temporary Roll-Off service to large volume regular Customers
for Solid Waste, Recyclable Materials, Organic Materials, and Source-Separated or Mixed Construction and
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 14
RFP for Collection Services
Demolition (C&D) materials. GreenWaste will deliver container type and size as requested by the Customer.
Non- use and contamination fees may apply.
Roll-Off Solid Waste Collection Please refer to the previous Commercial Solid Waste Collection section for
a description of permanent roll-off Solid Waste Collection services. GreenWaste will also provide containers
for all Participating Agencies in 10-, 20-, 30-, and 40-cubic yard sizes for drop boxes or compactors for
temporary Collection services (e.g., construction or clean-out projects). Services will be provided at least
weekly and up 6x/week.
Roll-Off Recyclable Materials Collection Please refer to the previous Commercial Recyclable Materials
Collection section for a description of permanent roll-off Recyclable Materials Collection. GreenWaste will
also provide containers for all Participating Agencies in 10-, 20-, 30-, and 40-cubic yard sizes for drop boxes
or compactors for temporary Collection services (e.g., construction or clean-out projects). Services will be
provided at least weekly and up to 6x/week. Customers will have the option of choosing source-separated
Collection of homogeneous material types (e.g., all cardboard, all metals, all wood waste, etc.) or Mixed
Recycling with all Recyclable Materials commingled.
Roll-Off Organic Materials Collection Please refer to the previous Pilot Commercial Organic Materials
Collection section for a description of permanent roll-off Organic Materials (Yard Trimmings and/or Food
Scraps) Collection. GreenWaste will also provide containers for all Participating Agencies in sizes 10-, 20-,
30-, and 40-cubic yard drop boxes or compactors for temporary Collection services (e.g., construction or
clean-out projects, contamination fees may apply). Services will be provided at least weekly, up to six (6)
times per week.
Roll-Off Source-Separated C&D Materials Collection GreenWaste will provide containers for all
Participating Agencies in 10-, 20-, 30-, and 40-cubic yard sized drop boxes scheduled or on-call source-
separated C&D materials Collection. Source-separated Collection of homogeneous material types may
include all metals, all inert materials, all wood waste, etc.. Service must occur at least monthly, up to
6x/week. GreenWaste will determine whether to deliver C&D materials to the Approved C&D Processing
Facility, or to any Person who will make a net payment to GreenWaste for delivery of the source-separated
C&D materials. GreenWaste will document and report to the Agency Contract Manager and the MRWMD
each instance where GreenWaste delivers C&D to a Person other than the Approved C&D Processing
Facility. Such report will include the Person to whom the materials were delivered, the specific type of
materials delivered (e.g., metals, wood, etc.), the number of tons, and the amount received in payment for
the delivery.
Roll-Off Mixed C&D Materials Collection GreenWaste will provide containers for all Participating Agencies
in 10-, 20-, 30-, and 40-cubic yard sized drop boxes for scheduled or on-call mixed C&D materials Collection
(all materials commingled). Service must occur at least monthly, up to 6x/week. GreenWaste will transport
all mixed C&D materials to the Approved C&D Processing Facility for processing.
2.A.i.e Litter Abatement
GreenWaste will use due care to prevent spills or leaks of material placed for Collection, used motor oil,
fuel, and fluids while providing services under this Agreement. If any materials are spilled or leaked during
Collection and transportation, GreenWaste will clean up all spills or leaks before leaving the site of the spill.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 15
RFP for Collection Services
In the event a spill it too large for the Collection driver to handle himself, a supervisor will be called to the
site to handle the clean-up and ensure the satisfaction of the Participating Agencies.
GreenWaste will not transfer loads from one vehicle to another on any public street, unless it is necessary to
do so because of mechanical failure, hot load (combustion of material in the truck), or accidental damage to
a vehicle.
GreenWaste will utilize automatic covers to cover all open drop boxes at the pickup location before
transporting materials to the Approved Facility.
Storm Water Pollution Prevention Best Management Practices In an effort to maintain clean waterways
and to promote the health and safety of the communities it serves and the ecosystem it is a part of,
GreenWaste is pleased to offer some new ideas and Best Management Practices (BMPs) regarding litter
reduction to comply with each Participating Agencys new Storm Water Permit requirements. These BMPs
will be enacted at no additional charge to the Participating Agencies and will be an instrumental component
to GreenWastes commitment to reducing the impacts of litter in the communities it serves. Employees
(drivers, managers and outreach staff) will receive comprehensive training on these BMPs and the effects of
litter on communities.
These practices will be incorporated into all GreenWaste general outreach materials and included in
employee training meetings. These BMPs are listed below:
Through educating residents &businesses about the need for closing lids and right sizingtheir
service, GreenWaste will prevent container overflowwhich can be an ongoing problem. This shall
be accomplished by tagging the containers that are overfull with reminder stickers,which will
serve as outreach and education to the Customer. Photos of the containers will be taken by
drivers, attached to the Customers account, and will be available to outreach and Customer
service staff in order to help demonstrate to the Customer where a problemexists.
Provide outreach to Customers about bagging lightweight materials such as plastic bags, film
plastics, foampeanuts and other materials that can easily become litter due to their lightweight
nature and ability to be carried away by wind. Informresidents and businesses about the
importance of reducing litter and trash through better management of their wastes.
Train drivers about the importance of reducing litter in Collection operations including the impact of
litter on neighborhoods and local creeks and the ocean. Ask drivers for solutions, get their buy-in,
provide information on why litter is a problem, and make thempart of the solution (incentivize good
behavior).
Make sure drivers clear truck hopper before driving to facilities. Have drivers actively look for and
pick up litter around containers during Collection. Have route supervisors look for litter that is left
behind after containers have been serviced. Penalize drivers if they do not pick up litter they
create.
Signs will be located on the back of GreenWaste hauling vehicles that state, Help us keep our
roadways and waterways clean. If you see litter falling out of this truck please contact 800-XXX-
XXXX
GreenWaste also proposes to work with a Participating Agencys street sweeping operators in
order to align schedules with Collection schedules to have sweeping following the standard
Collection day.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 16
RFP for Collection Services
2.A.i.f Participating Agency-Specific Services
GreenWaste is pleased to offer to the Participating Agencies all the services they are currently receiving in
addition to the Solid Waste, Recyclable Materials, Organic Materials, and C&D materials Collection
services. GreenWaste understands this list is not an exhaustive list of possible programs and services and
that it only represents those programs that are currently in place in the listed Participating Agencies.
Carmel-by-the-Sea GreenWaste will provide the following services to the City of Carmel-by-the-Sea
(Carmel):
Public Litter Container Services GreenWaste will, at least twice daily, seven days per week,
collect Solid Waste and Recyclable Materials from the public litter containers, as well as any litter
that is immediately surrounding the containers, and deliver the collected Solid Waste to the
Approved Disposal Facility and the collected Recyclable Materials to the MRWMD MRF, which will
be utilized as a Transfer Station. Recyclable Materials will then be transported to the GreenWaste
Material Recovery Facility (MRF), located at 625 Charles Street in San Jose, California.
Additionally, GreenWaste will maintain public litter containers including cleaning, repairing, and
replacing as needed. GreenWaste will steamclean or pressurewash each public litter container
at least four times per year. GreenWaste will not be required to replace more than 15 public litter
containers per year.
Hardscape Services GreenWaste will, at least four times a year, upon request, hot water
pressure-wash hardscape areas within Carmel. GreenWaste will keep free of accumulated
garbage and debris all sidewalks, public litter containers, and enclosures within the requested
areas, and GreenWaste will capture wash off materials larger than for proper disposal.
Pet Waste Clean-Up Program GreenWaste will reimburse Carmel up to ten thousand dollars
($10,000) per year for Carmels actual costs incurred for operating a pet waste clean-up program at
all parks, beaches, walking or biking trails, as well as other requested locations citywide. The pet
waste cleanup program will include, at a minimum, installation of 33 plastic bag/glove dispensers,
conveniently distributed throughout the public locations.
Beach Litter Clean-Up EquipmentGreenWaste will reimburse Carmel for the cost of an All Terrain
Vehicle (ATV) upon execution of a Collection Services Agreement and every two (2) years
thereafter during the term for beach litter and Recyclable Material Collection. Carmel will select the
vehicle and warranty package, not to exceed eight thousand four hundred dollars ($8,400), and
invoice GreenWaste for reimbursement. Carmel will not be restricted in its use of these funds to
purchasing an ATV and may choose to purchase, and be reimbursed for, any equipment or labor
related to public and/or beach litter and Recyclable Materials clean-up.
Youth Service Organization Recycling GrantGreenWaste understands the importance of
sustaining and encouraging non-profit youth serving organizations and will donate eighteen
thousand dollars ($18,000) annually to the grant programs in Carmel. GreenWaste will work
together with Carmel and the youth serving organizations to coordinate an annual Recycling-
related event for each organization. The annual grant donation will be paid to Carmel on or before
the last date of January each year.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 17
RFP for Collection Services
Portable Toilet ServiceGreenWaste will subcontract a local company to provide up to ten (10)
portable chemical toilets to Carmel on each of the following occasions: Memorial Day weekend, 4th
of July, Surfabout, Labor Day and the Sand Castle Contest. If Carmel does not use all ten (10)
portable toilets at one (1) event, an equivalent number of units will be available for use at any other
time(s) and for any other purpose(s) as requested by Carmels Contract Manager. If Carmel
exceeds the total number of units specified in the Agreement in any year, GreenWaste will bill
Carmel at its normal rates for similar service.
Green/Sustainable Community Committee GreenWaste will participate in and/or facilitate a
community committee in Carmel that shall serve an advisory role to the City Council with regard to
environmental issues.
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Carmel facilities in the same manner as those
services are provided to Commercial Customers. GreenWaste will provide service to all Carmel
facilities, present and future, at no cost to Carmel. Listed below are current facilities and parks
receiving Collection services in Carmel:
Carmel-by-the-Sea City Facility and Park Collection Service
Street Location Name Type Quantity Bin Size Frequency
Lincoln & 6
th
Del Mar Parking Lot Both
8 trash
2 recycle
City Owned 2/day
Dolores & 5
th
Ave. First Murphy Park Both 8 City Owned 2/day
5
th
Ave. & Dolores Carmelita Park Both 1 City Owned 2/day
Junipero, between
Ocean & 6
th
Post Office Both 1 City Owned 2/day
3
rd
, between Torres
& Junipero
Devendorf Park Both 3 City Owned 2/day
San Carlos & 9
th
Vista Lobos Both
9 trash
3 recycle
City Owned /
WM 64 & 96
gal
2/day
Dolores, between
Ocean Ave. & 7
th
Sunset Center Both 6
3-64 gal
3-96 gal
1/day
Monte Verde St.,
between Ocean &
7
th
Piccadilly Park Both 6 City Owned 2/day
Monte Verde St.,
between Ocean &
7
th
City Hall Both 2
64 gal trash
64 gal recycle
1/day
Tennis Courts Both 2 City Owned 1/day
Camino Del Monte
& Junipero
Forrest Hill Park Both 8 City Owned 2/day
Mary Austin Park Both
TBD
Cardboard
Recycling
Both 4 2yd 3/wk
6
th
Ave. & Mission
St.
Fire and Police Both 1 each 1yd 2/wk
Events and Venues GreenWaste will provide Collection services for the following Carmel events
and venues, and for additional events and venues at a mutually-agreed upon cost:
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 18
RFP for Collection Services
Carmel-by-the-Sea Event and Venue Collection Services
Event/Venue Month of Event Service Level/Estimated Attendance
July 4
th
July 10 Dumpster Maximum
Sand Castle Contest October 6 Dumpster Maximum
Surfabout Contest May 6 Dumpster Maximum
Memorial Day Weekend May 6 Dumpster Maximum
Labor Day Weekend September 6 Dumpster Maximum
Carmel Beach and Village Cleanup Program | As an advocate for environmental sustainability and as a
socially responsible company, GreenWaste believes the City of Carmel-by-the-Sea would greatly benefit
from the following proposal for a Carmel Beach and Village Cleanup Program, which is in addition to the
Carmel-specific services just described, and which is offered to Carmel at no additional cost.
GreenWaste proposes to employ one (1) full-time Carmel Beach and Village Superintendent
(Superintendent) position dedicated to cleaning and maintaining Carmel Beach and Village eight (8) hours a
day, seven (7) days a week. The Superintendent position will be responsible for the following activities:
Maintaining an active presence along the beachfront and in the village area, and identifying
opportunities to connect with visitors and residents to offer assistance with the proper disposal and
containment of waste;
Picking up waste and debris that has been discarded to both improve the appearance and
aesthetics of the beach and village and protect marine life;
Conducting regular sweeps of the beach, village, and public walkways to monitor the capacity of
public litter containers throughout the day and determine whether the contents need to be
transferred in advance of the next scheduled pick-up. In the event the capacity of the containers is
reaching its limit, the Superintendent will transfer the contents of the containers to a dumpster for
consolidation before pick-up;
Visually evaluating container contents to determine locations that suffer fromissues of chronic
contamination in order to more closely monitor those areas and/or assess the need for additional or
modified signage, and,
Evaluating Recycling opportunities for businesses and notifying the Outreach team, who will then
make contact and promote participation in Recycling programs.
The Superintendent will also have direct access to an Operations Supervisor to arrange for the prompt
Collection and removal of larger debris that may either be difficult to handle as an individual or are too large
or heavy for Collection in regular containers. The Superintendent will also be able to provide other services
by request if the described beach and village cleanup services do not occupy a full eight (8) hour day,
whether on a regular ongoing basis or seasonally, depending on need. GreenWaste hopes that beach
goers, residents, and visitors who see the daily effort of the Superintendent will be prompted to think twice
about their responsibly in managing their discards with the goal of leaving no trace and properly sorting
materials into the correct containers.
BigBelly and SmartBelly Container Systems | GreenWaste is pleased to offer the BigBelly and/or
SmartBelly container systems to Carmel for the beach and downtown village areas, upon request
and at no additional cost for up to 10 systems. The benefits of these container systems include a
reduction in litter, more efficient Collection operations, and a more sustainable community. These
container systems paired with the Superintendent will result in a cleaner, more enjoyable Carmel.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 19
RFP for Collection Services
GreenWaste understands Carmel prefers to maintain the character that this City is recognized for,
so these systems are offered only as an option.
Marine Debris | Californias coast and waterways are collecting spots for trash and debris. Save
Our Shores, a non-profit marine conservation organization in Santa Cruz, performed a study
determining the top ten items collected on beaches through a total of 1,083 cleanups from 2008 to
2012, and the findings include:
1. Cigarette Butts;
2. Plastic Pieces;
3. Plastic Food Wrappers;
4. StyrofoamPieces;
5. Paper Pieces;
6. Plastic Bottle Caps or Rings;
7. Glass Pieces;
8. Plastic Bags (grocery, shopping);
9. Fireworks; and,
10. Plastic Cups, Lids, Plates, Utensils.
During the months of March through November, the Carmel Residents Association hosts a monthly
volunteer beach cleanup program and Save Our Shores sponsors a statewide beach cleanup effort in
September. However, during the months of December through February, GreenWaste believes a more
frequent and consistent cleanup effort and presence is required in order to rid the beautiful Carmel coastline
of trash and debris that are harmful to the environment and marine wildlife, humans, and the local economy.
Benefits | The benefits to Carmel by adopting the Carmel Beach and Village Cleanup Program
affect the following:
Marine Wildlife | While some trash is left directly on the beach, much of it originates as street
litter, which washes down to the sea through storm water drains and waterways. Trash and
debris from both the village and beach that collects in waterways and along coasts becomes
harmful and oftentimes fatal to marine wildlife. GreenWastes motto a brighter shade of
green is not only preached by the company, but it is practiced. GreenWaste believes in social
and environmental responsibility, is an advocate for environmental sustainability, and for
protecting and preserving the environment. This includes the health, safety, and sustainability
of all wildlife.
State and Local Economy | As one of the major industries, or perhaps the main industry in
Carmel, tourism is of the utmost importance to Carmels economy. The beauty and history of
Carmel Beach and Village are ideal tourist attractions, so maintaining the highest standards
will ensure a continuous stream of tourism and revenue for the City.
Human Health Hazard | Coal and ash from bonfires, cigarette butts, and plastic pieces are
among the trash and debris left on Carmels picturesque beach throughout the year. Extra
trash, Recyclables such as cardboard or other large materials, and other debris left in the
village area and near public litter containers and Commercial Customers containers (because
they do not fit in the containers) are visually unappealing. Residents and tourists not only find
this debris aesthetically unpleasant, but this debris can contaminate the environment, spread
with the flow of wind, enter into the body through breathing and can cause dangerous health
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 20
RFP for Collection Services
effects. Sharp objects left on the beach or in village walkways is a hazard as well. Assigning a
Superintendent to monitor these areas would greatly improve the quality of life for residents,
tourists, beach goers, and those passing through.
Safety and Training | The Superintendent will be equipped with proper Personal Protective
Equipment (PPE) including work boots, gloves, a reflective vest, and eye protection. The
Superintendent will also be armed with a radio for direct contact with the Operations Supervisor if a
need arises for off-schedule Collection. The Superintendent will undergo training in the
GreenWaste Drug and Alcohol Policy, Sexual Harassment Policy, Injury and Illness Prevention
Program, Emergency Action Plan, Safety Rules, Discipline Program, and Accident and Injury
Reporting Program. The Superintendent will be required to complete an intensive training program
covering topics including, but not limited to driver safe work practices, PPE, and hazard
communication. The Superintendent will be required to report to the Operations Supervisor on a
daily basis the areas swept, extra debris collected, and areas of concern. The Superintendent will
also be equipped with the fuel-efficient Ford EcoBoost F150 pick-up truck, and if a CNG option
comes out before commencement of service, then the Superintendent will be provided with that
option of truck.
Del Rey Oaks GreenWaste will provide the following services to the City of Del Rey Oaks:
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Del Rey Oaks facilities in the same manner as
those services are provided to Commercial Customers. GreenWaste will provide service to all Del
Rey Oaks facilities, present and future, at no cost to Del Rey Oaks. Listed below are current
facilities and parks receiving Collection services in Del Rey Oaks:
Del Rey Oaks Facility and Park Collection Service
Address Street Location Name Type Quantity Bin Size Frequency
650 CDR Rd. City Yard Roll-off 1 6yd Bi-weekly
Events and Venues GreenWaste will provide Collection services to Del Rey Oaks for events and
venues at a mutually-agreed upon cost.
Marina GreenWaste will provide the following services to the City of Marina:
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Marina facilities in the same manner as those
services are provided to Commercial Customers. GreenWaste will provide service to all Marina
facilities, present and future, at no cost to Marina. Listed below are current facilities and parks
receiving Collection services in Marina:
Marina Facility and Park Collection Service
Address Street Location Name Type Quantity Bin Size Frequency
3200 Del Monte Blvd. DiMaggio Park Trash 1 4yd 2x/wk
3254 Abdy Way Tate Park Trash 1 4yd 1x/wk
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 21
RFP for Collection Services
Events and Venues GreenWaste will provide Collection services for the following Marina events
and venues, and for additional events and venues at a mutually-agreed upon cost :
Marina Event and Venue Collection Services
Event/Venue Month of Event Service Level/Estimated Attendance
Festival of the Winds May --
Pacific Grove GreenWaste will provide the following services to the City of Pacific Grove:
Green/Sustainable Community Committee GreenWaste will participate in and/or facilitate a
community committee in Pacific Grove that shall serve an advisory role to the City Council with
regard to environmental issues.
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Pacific Grove facilities in the same manner as
those services are provided to Commercial Customers. GreenWaste will provide service to all
Pacific Grove facilities, present and future, at no cost to Pacific Grove. Listed below are current
facilities and parks receiving Collection services in Pacific Grove:
Pacific Grove Facility and Park Collection Service
Street Location Name Quantity Bin Size Frequency
Lighthouse & Fountain 1 Daily Mon.-Sat.
Lighthouse & Grand 2 Daily Mon.-Sat.
Lighthouse & Forest 3 Daily Mon.-Sat.
Lighthouse & 17
th
2 Daily Mon.-Sat.
Forest Ave. @Grove
Market
1 Daily Mon.-Sat.
Police Station 1 2yd 3x/wk
Chautauqua 1 2yd 1x/wk
Lovers Point Park 1 2yd 2x/wk
Lovers Point Park 1 3yd 6x/wk
Golf Course Corp.
Yard
1 2yd 1x/wk
Golf Course Corp.
House
1 3yd 2x/wk
Cemetery 1 2yd 1x/wk
Softball Park 1 2yd 2x/wk
George Washington
Park
1 2yd 1x/wk
Community Center 1 2yd 2x/wk
Laurel Street Duplex 1 2yd 1x/wk
Corporation Yard 1 20yd min. 1x/wk
Museum & Library 1 As Needed As Needed
Sea Palm & Ocean View 1 2yd 3x/wk
Beach & Ocean View 1 2yd 3x/wk
Acropolis & Ocean View 2 2yd 3x/wk
Asilomar & Ocean View 1 2yd 3x/wk
Lighthouse Area 4 2yd 3x/wk
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 22
RFP for Collection Services
Events and Venues GreenWaste will provide Collection services to Pacific Grove for events and
venues at a mutually-agreed upon cost.
Pebble Beach CSD GreenWaste will provide the following services to the Pebble Beach CSD:
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Pebble Beach facilities in the same manner
as those services are provided to Commercial Customers. GreenWaste will provide service to all
Pebble Beach facilities, present and future, at no cost to Pebble Beach. Listed below are current
facilities and parks receiving Collection services in Pebble Beach:
Pebble Beach Facility and Park Collection Service
Address Street Location Name Type Quantity Bin Size Frequency
3101
Forest
Lake Rd.
PBCSD Main Fire
Station
trash
recycle
1 bin
4 carts
3yd trash
96-gal recycle
weekly
4180
17 Mile
Drive
Carmel Hill Fire
Station
trash
recycle
1 bin
3 carts
3yd trash
96-gal recycle
weekly
Indian Village
Picnic Grounds
trash
recycle
1 bin
2 carts
3yd trash
96-gal recycle
on demand, about once
a week, May Oct.
Events and Venues GreenWaste will provide Collection services for the following Pebble Beach
events and venues, and for additional events and venues at a mutually-agreed upon cost:
Pebble Beach Event and Venue Collection Services
Event/Venue Month of Event Service Level/Estimated Attendance
Annual PBCSD Open House
and Public Safety Day at
PBCSD Main Fire Station
June
1 extra 3yd bin for mixed recyclables
750 people
Annual E-Waste Collection at
PBCSD Main Fire Station
September
3-4yd bins for e-waste
350 cars
Sand City GreenWaste will provide the following services to the City of Sand City:
City Facilities and Parks GreenWaste will collect Solid Waste, Recyclable Materials, Organic
Materials, Bulky Items, and Reusable Materials from Sand City facilities in the same manner as
those services are provided to Commercial Customers. GreenWaste will provide service to all
Sand City facilities, present and future, at no cost to Sand City. Listed below are current facilities
and parks receiving Collection services in Sand City:
Sand City Facility and Park Collection Service
Location Name Frequency
City Hall As Needed
Fire Department As Needed
City Parks As Needed
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.A Page 23
RFP for Collection Services
Events and Venues GreenWaste will provide Collection services for the following Sand City
events and venues, and for additional events and venues at a mutually-agreed upon cost:
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Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 1
RFP for Collection Services
2.B Bulky Item Reuse Collections
Program Overview | The GreenWaste approach to the collection of bulky items and reusable materials is to
prioritize convenience to the Customer, reuse and diversion, and minimization of carbon footprint.
GreenWaste will model the Bulky Item and Reusable Materials Collection Program after other successful
bulky item collection programs offered in its service areas. Through thoughtful program design and strategic
implementation, GreenWaste has demonstrated successes in the diversion of large appliances, furniture,
and other hard to manage items and, by prioritizing convenience, GreenWaste has minimized unlawful
dumping in these communities.
GreenWaste is committed to making the Bulky Item and Reusable Materials Collection Program predictable
and convenient to Customers while simultaneously increasing operational efficiencies and reducing the
carbon footprint of the program. GreenWaste will divide the Participating Agency service areas into Bulky
Item and Reusable Material Collection Zones with each zone designated for a certain collection day on a
Monday through Friday schedule. By dividing the service areas into zones, GreenWaste can quickly inform
Customers which day the collection vehicles will next be in their area for collection, thereby making
streamlined scheduling. Dividing the service areas into zones ensure that services are provided to
Customers within five (5) business days of the Customers request and makes using the program more
convenient. Rather than the Customer needing to remember to call to request the service in advance of
their normal collection day, they can simply call Customer Service and the Customer Service
Representative (CSR) will inform the Customer of the day the bulky item collection vehicle(s) will be in their
area. By clustering pick-ups into zones based on routes, operational efficiencies are increased, vehicle
miles traveled are reduced and ultimately the carbon footprint of the program is minimized.
At no additional charge, GreenWaste will offer eligible Customers of each Participating Agency annual
collection opportunities for bulky items and reusable materials on the frequency specified in the table below.
Based on experience in designing and implementing convenient and adaptive bulky item collection
programs in all of the areas in which GreenWaste provides collection services, it is anticipated that between
20% and 22% of Customers will utilize at least one (1) collection event annually under this program.
Base Services: Bulky Itemand Reusable Materials Collection Program
Annual Bulky ItemCollection Events*
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Single-Family Residential Customers 1 2 1 2 ** 1 2
Commercial Customers 1
*Consistent with each Participating Agencys current service level.
**Pebble Beach does not currently offer bulky itemcollection service. Instead, Customers are allowed to set out an additional seven
bags of material one week per quarter during a predetermined collection week.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 2
RFP for Collection Services
Acceptable Items | GreenWaste will accept the following volumes and/or quantities of materials from each
eligible Customer during each Bulky Item and Reusable Material Collection Event:
Up to one (1) cubic yard of Reusable Materials; and
Up to three (3) E-Waste or U-Waste items; and
Up to one (1) Appliance or Bulky Item
Acceptable Material Types | GreenWaste will accept the following materials during Bulky Item and Reusable
Material Collection Events:
Appliances
1
Furniture
Tires
Carpets
Mattresses
Prohibited Materials | GreenWaste will not accept the following materials during Bulky Item and Reusable
Material Collection Events:
Solid Waste
Organic Materials
Hazardous Waste
Excluded Waste
Abandoned automobiles
Large auto parts
Trees
Any single itemthat exceeds two hundred (200) pounds in weight
Scheduling Collections Events | In order to schedule this service, Customers will be required to contact
GreenWaste at their convenience, during normal business hours. The Customer Service Representative
(CSR) will first ask for their account information in order to determine which collection zone they fall into and
verify whether the Customer has additional Bulky Item and Reusable Materials Collection Events remaining
for the year. If the Customer has remaining events for the year, the CSR will begin working with the
Customer on scheduling, material characterization and outlining program parameters. If the Customer has
already used their event(s) for the year, the CSR will notify the Customer of their collection options,
scheduling and additional charges that may be incurred. This person-to-person contact allows the CSR to
inquire about the type, quantity and quality of materials intended for collection, to provide any instructions to
the Customer regarding material preparation (bundling, covering, etc.), to offer suggestions on set-out
location and evaluate the composition of the load to ensure the appropriate vehicle(s) are dispatched with
the appropriate personnel.
It is the goal of GreenWaste to leave no material behind during these collection events. The contact with
the Customer during scheduling also allows GreenWaste to communicate the program restrictions and
inform the Customer that additional charges may be incurred if items are set-out for collection that fall
1
For safety reasons, refrigerators and/or freezers must have the doors secured closed with duct tape or a similar tape
or doors must be removed and placed beside the item.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 3
RFP for Collection Services
outside of the program parameters. GreenWaste will collect additional items during these scheduled events
that exceed the required service level at an approved Additional Bulky Item rate. GreenWaste will also
offer additional collection events to Customers at an approved Additional Bulky Item Collection rate.
Whether the Customer arranges for additional item collection or purchases an additional event, the list of
acceptable and prohibited items under this program remains the same.
Characterization of Materials | In order to ensure the materials being set out are eligible for pick-up under
this program and to maximize the programs reuse and recovery rate, CSRs will ask the Customer a series
of questions when the Customer calls to schedule service.
The first set of questions is designed to determine whether the type and quantity of materials
intended for set-out are eligible for collection under this program.
The second set of questions is intended to determine the quality of the materials and gauge
whether the items can likely be re-used and/or recycled (with disposal considered only as a last
resort).
The third set of questions allows the CRS to determine the appropriate type of vehicle and number
of drivers that may be required to collect the material.
The CSR will make the appropriate notations on the Customers account and will generate a work order that
specifies the collection day, the type and quantity of materials scheduled for set-out and a description of
items that should be eligible for re-use. The CSR will also remind the Customer that bulky items shall not be
placed at the curb more than twenty-four (24) hours in advance of the scheduled collection day in order to
maintain a neat neighborhood appearance.
Items Requiring Special or Alternative Collection | In addition to the list of acceptable items and materials
types listed above, similar large items that require special collection due to size or nature may be accepted if
they can be collected without the assistance of special loading equipment (such as forklifts or cranes).
When Customers contact Customer Service to schedule their Bulky Item and Reusable Material Collection
Event, the Customer Service Representative will complete the Material Characterization evaluation
described below. Depending on the item, the CSR may either inform the Customer the item(s) will be
accepted under the Program or inform the Customer that the item is not acceptable under the Program.
In the event that materials slated for pick-up are not acceptable under the Program, GreenWaste CSRs will
use the material characterization methodology described above to identify those bulky items and reusable
materials that may be more appropriately collected by local youth, community, or other charitable
organizations (such as Goodwill or the Salvation Army) and arrange with such organizations to provide the
collection. GreenWaste will be responsible for ensuring that service is provided to the Customer in a
professional and timely manner and at GreenWastes expense. For items that have been identified for
disposal, the CSR may also provide the Customer with alternative drop-off locations such as the Monterey
Regional Waste Management District.
Collection Methodology | Once the days work orders have been generated, the bulky item collection
vehicle(s) will begin their collection routes in the Bulky Item and Reusable Material Collection Zone
designated for that day. Depending on the type of materials arranged for collection on that route, either a
flat-bed truck or another appropriate vehicle will be dispatched and may include a single driver or a driver
and an assistant. When the vehicle arrives onsite, the driver will document the amount and type of bulky
items set out for collection, confirming whether or not the materials set out match the description on the
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 4
RFP for Collection Services
work order. The driver will evaluate the quality of the items and determine whether or not they are of
sufficient quality to warrant reuse, and will begin assessing how to best load the items based on their end-
destination. Like-items will be arranged together on the vehicle (reusable, E-waste, U-waste appliances,
bulky items, etc.). If the type, quantity, or quality of materials actually set out is different than the description
on the work order, the driver will take a photo and/or document the discrepancies in items if additional
charges are likely to be incurred by the Customer. Once the items are loaded on the vehicle and the load is
full, the vehicle will transport the materials to the Approved Reusable Materials Processing Facility for
sorting and processing (as appropriate). At the end of each day, the driver will turn in the days work orders
to the Dispatch Department, who will then enter the information into the computer system to track which
residents are using the on-call bulky item collection program and to track overall program participation.
Hard-to-Serve AreasGreenWaste has successfully designed and implemented bulky item
collection services in all of the hard-to-serve areas in each jurisdiction where collection services are
offered. GreenWaste will provide bulky item collection services in hard-to-serve areas to all
Participating Agencies and will work with each Customer to ensure these services are provided in
the most efficient and convenient manner.
Whether items are slated for re-use and re-purposing or they more appropriately processed to achieve
diversion, all items collected under this Program will be transported to the Approved Reusable Materials
Processing Facility. GreenWaste will observe and comply with all regulations in effect at the Approved
Reusable Materials Processing Facility and cooperate with and take direction from the operator thereof with
respect to delivery of bulky items and/or reusable materials.
Real-Time Data Exchange| GreenWaste is offering the Participating Agencies the innovative on-truck data
management system, FleetMind, that allows for real-time data tracking, connectivity with Tower (the
database system used by Customer Service & Accounting), geo-locating activities and attaching notes and
photos to accounts. FleetMind reduces the opportunity for inconsistencies between the Customer and
GreenWaste as it serves to document pick-up times, missed set-outs, additional material set-out and other
items that may include additional charges. Use of FleetMind ensures Customers are charged accurately for
services rendered and also ensures Participating Agencies receive the franchise fees to which they are
entitled. A detailed description of the FleetMind system, including visual aids, is included in Section 2.H |
Existing Management and Customer Service Systems.
Maximizing Reuse & Diversion | From the first point of contact with the Customer through the delivery of the
items collected under this program, GreenWaste will seek out every opportunity to maximize reuse and
recovery and minimize disposal. Further, GreenWaste is committed to utilizing the Monterey Regional
Waste Management Districts (MRWMD) Last Chance Mercantile and its Material Recovery Facility (MRF)
as the primary facilities for reuse and recovery of items collected under this program. With reuse as the top
priority and resource recovery as the secondary approach to diversion, the GreenWaste drivers evaluation
of the items is critical. GreenWaste drivers will be well versed in the types of materials accepted at the Last
Chance Mercantile through on-site tours and orientations with its employees. When drivers are collecting
materials under this program, they will organize materials on the vehicles according to reusability and then
items slated for recovery will be arranged on the vehicle together to allow for streamlined unloading once
the vehicle arrives at the MRWMD facility. Preservation of the quality of materials is also a top priority so
items intended for reuse will be carefully loaded to ensure furniture is not scratched, fabrics are not torn and
the overall appearance of the item remains intact. GreenWaste also recognizes the Participating Agencies
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 5
RFP for Collection Services
will realize inclement weather throughout the year and will ensure loads are protected from the weather from
the point of collection through delivery to the MRWMD facility.
GreenWaste is committed to designing and implementing a successful Bulky Item and Reusable Materials
Collection Program that integrates customer service, operations and the outreach and educational team.
Ultimately, GreenWaste is confident this combination of efforts from various departments will significantly
increase the diversion rate of materials collected under this program and GreenWaste is dedicated to
exceeding a 50% diversion rate in the first year of the program and achieving a 75% diversion rate by the
year 2020.
Public Education & Outreach | GreenWaste has experience in developing and operating effective outreach
and education programs that promote Bulky Item and Reusable Materials Collection events and programs
available to Customers. The detailed Operational Plan for all communications with Customers regarding
opportunities for decreasing contamination, increasing recycling opportunities and ultimately increasing
diversion is covered in the following sections:
Section 2.C | Public Education & Outreach;
Section 2.D | Customer Service; and,
Section 2.E | Billing.
In addition to the Public Education & Outreach Program outlined in the Base Services, an expanded Public
Education & Outreach Program is detailed in Section 3.D | Expanded Public Education & Outreach.
Expanded Services | The Expanded Bulky Item Reuse Collection Events as required in Alternative Proposal
#3 and as described in Exhibit B-1 and Exhibit B-2, call for a standardized program, offering eligible
Customers up to three (3) on-call collection events per calendar year at no additional charge, expanding the
Program to Multi-family Customers and refocusing this program on the recovery and proper handling of
bulky and reusable materials rather than for periodic extra material. In addition to accomplishing these
objectives, GreenWaste is offering to increase the volume and/or quantities of the items accepted at each
event and to make this expanded program even more convenient for Customers. As long as the Customer
contacts Customer Service 24-hours in advance of their requested date of service, GreenWaste will provide
this service on the Customers requested service date. This Alternative Proposal is described in the
upcoming Section 3.C | Expanded Residential Bulky Item Reuse Events.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.B Page 6
RFP for Collection Services
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Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 1
RFP for Collection Services
2.C Public Education & Outreach
GreenWaste is experienced in the design and implementation of adaptive and successful public education
and outreach programs and is committed to the communities it serves. GreenWaste strives to positively
affect behavioral change to increase customer participation in recycling and diversion programs and
believes people will do the right thing if provided the information and resources to be successful.
Accordingly, GreenWaste has designed its Public Education & Outreach Program for the Participating
Agencies by targeting sectors, understanding the most effective means of distributing information and
specifically tailoring programs based on the collection programs available and the culture and demographics
of each community. GreenWaste has gone above and beyond the minimum outreach requirements in the
Base Proposal for Public Education & Outreach by incorporating nearly all collateral requirements for
Alternative Proposal #4: Expanded Public Education and Outreach into this Base Proposal.
Public Education & Outreach Program
The GreenWaste Approach Regardless of whether the Participating Agencies select any or all of the
Alternative Proposals (#1-#4), the GreenWaste approach to develop and implement a successful Public
Education and Outreach Program throughout the term of the Agreement(s) hinges on the implementation of
the initial Public Education and Outreach Transition Plan and the development and ongoing implementation
of Annual Public Education & Outreach Plans. During the transition period, GreenWaste will develop and
distribute collateral materials and conduct outreach to inform Customers of service changes and new
program offerings. Many of the initial collateral materials developed will continue to be updated and provided
throughout the term of the Agreement(s). Following the commencement of services, ongoing collateral
materials will be developed and distributed to Customers through direct mail, bills, site visits and community
events. Ongoing collateral materials will include timely information including the promotion of upcoming
events, new and emerging issues and the ongoing promotion of recycling and diversion programs.
GreenWaste will also provide targeted technical assistance to Commercial and Multi-family Customers to
ensure compliance with AB341
1
(Californias Mandatory Commercial Recycling Regulation) and assist the
Participating Agencies with meeting the statewide goal to achieve no less than 75% diversion by the year
2020.
Public Education & Outreach Transition Plan The launch of GreenWastes Public Education and
Outreach Program will begin well in advance of the commencement of services and will ensure
adequate notification and provide accurate information to all Customers across all sectors.
GreenWaste will utilize multiple media sources including print, radio, television and electronic and
social media to notify Customers of the change in their service provider and to highlight new
program offerings. Transition and sector-specific collateral materials will be developed using both
direct mail pieces and dissemination during container distribution. GreenWaste will also conduct
direct outreach to community groups, business and industry groups, and homeowner associations
as an opportunity to make contact with the leaders in the community and develop communication
networks and make presentations on service changes, promote new collection program offerings
1
AB341 sets a statewide goal of not less than 75% diversion by the year 2020. This bill requires businesses and MFD units generating more than 4
cubic yards of commercial solid waste per week participate in recycling services.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 2
RFP for Collection Services
and be available to answer questions. For additional information on GreenWastes Public
Education & Outreach Transition Plan development, please refer to Section 2.F Implementation
Plan.
Annual Public Education & Outreach Plans Fundamental to the success of GreenWastes Public
Education & Outreach Program is the ongoing assessment of current conditions, evaluation of
program goals, identification of potential obstacles and anticipation of future needs. However, a
Plan is only as good as its implementation. Prior to the service commencement date and
throughout the term of the Agreement(s), GreenWaste will meet with the Participating Agencies
and develop an Annual Public Education and Outreach Plan (PEOP) that will be submitted to the
Participating Agencies on or before December 1
st
of each year, for the following fiscal year. The
PEOP will outline the approach and methodology to conduct outreach and identify the public
education materials that will be used. Each PEOP will identify the approach to be taken when
conducting outreach by sector, including the different methods to increase program participation of
Residential, Multi-family and Commercial Customers and the prioritization of Multi-family and
Commercial Customers for the provision of technical assistance. Successful methods GreenWaste
has used to achieve high participation in recycling and organics collection programs and increase
diversion will be incorporated and each years PEOP and will reflect on the previous years
successes and challenges as opportunities to tailor those tried-and-true methods to the specific
needs of each Participating Agency. Each PEOP will specify the target audience for services
provided, include upcoming promotions for ongoing and known special events, identify program
objectives, individual tasks, public educational materials to be developed, opportunities for
expanded partnerships and timelines for implementation. Input will be solicited from the
Participating Agencies and each PEOPs implementation success will be measured by deadlines
and products developed.
Public Education & Outreach Program Implementation GreenWaste is committed to assist the
Participating Agencies in achieving the States 75% recycling goal locally by 2020 and also meet
the aggressive goal of the Participating Agencies to divert 65% of materials handled under the
exclusive franchise. However, the only Participating Agency that is currently experiencing 65%
diversion based on the materials collected under the exclusive franchise is Pebble Beach CSD; all
other Participating Agencies must have diversion increased for materials collected under the
exclusive franchise by 16% - 147%. In order for any hauler to meet these aggressive diversion
goals, a comprehensive and coordinated Public Education & Outreach Campaign must be
launched will in advance of the commencement of services and be sustained throughout the term
of the Agreement(s). For additional information on the calculation of current diversion rates for
materials handled under the exclusive franchise, please refer to Section 2.I Performance
Measures & Diversion Incentives.
GreenWaste has worked diligently to develop the communication channels and data-sharing
infrastructure to ensure the outreach, customer service, and operations teams are working together
in the provision of services to Customers. Working with Residential, Multi-family and Commercial
Customers, the Participating Agencies and community groups throughout the Monterey Peninsula,
each department within GreenWaste has a separate and distinct opportunity to interact with
Customers. It is through the coordinated sharing of these interactions that the Outreach Team can
determine the extent to which programs and outreach methodologies are working and identify
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Monterey Regional Waste Management District Section 2.C Page 3
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opportunities for improvement. GreenWaste strives to continually improve the delivery of collection
services, the success of education and outreach programs and the level of customer satisfaction
when working with the GreenWaste customer service team. It is GreenWastes goal to keep its
Program alive and with enhanced communication and cross-pollination of customer feedback
within and among departments, opportunities are created to provide exceptional support to
increase participation and ensure success of recycling and diversion programs, thereby ultimately
reduce the amount of waste destined for landfill.
GreenWastes Public Education & Outreach Program (Program) is crucial to successfully
facilitating a smooth transition to new collections services and not only increasing, but also
sustaining participation of Residential, Multi-family and Commercial Customers in available source
reduction, reuse, recycling and composting programs. The Program description that follows
focuses on the following activities:
Collateral Development & Distribution
Transition Collateral Development;
Collateral Development for Alternative Programs (#1-#3);
Ongoing Public Education & Outreach;
Collateral Distribution;
Website Development; and,
AB341 Outreach Activities.
Public Education & Outreach Team
Technical Assistance
The GreenWaste Approach;
Recycling Opportunity Waste Assessments;
Ongoing & Follow-up Waste Assessments; and,
Service Changes & Coordination.
Outreach to Public Schools
Community Service
Collateral Development & Distribution Regardless of whether the Participating Agencies select the any or
all of the Alternative Proposals (#1-#4), the process of developing and distributing collateral materials
remains the same. During the transition and throughout the term of the Agreement(s), GreenWaste will
provide current and accurate information to all Customers and will update materials as appropriate.
GreenWaste has an extremely talented in-house Graphic Designer and will be responsible for the
development of all collateral materials to be distributed Residential, Multi-family, Commercial Service
Recipients and Agency Facilities. GreenWaste will utilize a phased approach for developing all collateral
materials, initially developing materials that will be used during the transition and then developing materials
that will be distributed initially, but designed for use throughout the term of the Agreement(s).
GreenWaste designs collateral materials specific to the service offerings of each sector, maintains thematic
branding in all collateral materials developed and will modify and include additional materials as appropriate.
For all collateral materials to be developed, GreenWaste will first identify the target audience(s), the
message(s) to be communicated and the purpose(s) of the collateral. GreenWaste will meet with the
Participating Agencies to ensure coordinated messaging, then begin drafting the content and developing a
graphic mock-up. GreenWaste will offer the Participating Agencies the opportunity to provide input on the
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Monterey Regional Waste Management District Section 2.C Page 4
RFP for Collection Services
content and format of the mock-up then GreenWaste will make appropriate revisions based on input and
recommendations. Prior to finalizing any collateral materials, and no fewer than four (4) weeks prior to the
deadline for distribution, the draft will be provided to the Participating Agencies for a final review prior
preparing the piece for printing and distribution.
All public education and outreach materials identified below will be customized for Single-family, Multi-family
and Commercial Service Recipients, as appropriate. The initial collateral pieces developed specifically for
the transition to GreenWaste as their new hauler and announcing the new program offerings will be
disseminated through direct mail, during container distribution and in person during outreach and
educational events. Ongoing collateral pieces designed during the transition period will also be provided to
each Residential, Multi-family and Commercial Customer during container distribution and/or using direct
mail; a similar packet will be provided to new Service Recipients throughout the course of the Agreement
GreenWaste has included a diverse and representative cross-section of the types of outreach materials
currently developed and customized for distribution to its customers based on sector and program offerings
in their particular service areas. Initial program start materials, ongoing outreach and education materials
and also those related to specific sectors and/or materials have been included in Section 9 Attachments.
All outreach and educational materials will be:
Thematically branded with consistent color, font, look and feel;
Produced in English and Spanish (as appropriate);
Photo-oriented to appeal to varied language and literacy levels;
Printed by Monterey County businesses;
Provided in digital form to avoid excessive printing and provide Customers easy access to
information; and,
Printed on recycled content and recyclable paper (double-sided as appropriate).
In addition to the collateral materials to be developed under this Base Services proposal, GreenWaste has
also designed an Expanded Public Education and Outreach Program for transitional as well as ongoing
activities. For a complete and detailed description of GreenWastes Expanded Public Education and
Outreach Program offerings, please refer to Section 3.D Expanded Public Education and Outreach.
Transition Collateral Development Well in advance of the service commencement date,
GreenWaste will have developed and finalized the initial collateral materials in preparation for
distribution to ensure a smooth transition. Informing Customers in advance of the service transition
and implementation of new and expanded programs is key in helping to assist the GreenWaste
outreach, customer service and operations teams in completing necessary tasks in preparation of
the transition. Understandably, the potential confusion generated by a change to GreenWaste as
their new hauler may be cause for some concern and it is important to GreenWaste that the
change does not have an effect on Customer willingness to adapt to the new programs offerings.
To properly and effectively address each of these potential areas for concern, the media campaign
outlined below, coupled with skillful and appropriate program design, will be vital tools for keeping
all Customers within the Participating Agencies well informed and at ease with the change to their
service. Once Customers learn of the increase services and assistance being provided under this
new Agreement(s), GreenWaste is confident that program approval and uptake with be
forthcoming. Below are the collateral pieces that will be developed specifically for the transition to
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Monterey Regional Waste Management District Section 2.C Page 5
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GreenWaste as the new hauler and promotion of the new and expanded program offerings.
Introductory Mailers Introductory mailers will be developed and tailored for Residential,
Multi-family and Commercial Customers. These -cut sheet postcards will introduce
GreenWaste as the new hauler, outline program changes and provide other related
information deemed appropriate and timely by the Participating Agencies. These mailers will
also indicate a Cart Verification & Selection or New & Expanded Services notice and
complimentary How-To Guides will be distributed closer to the date of transition. Introductory
Mailers will be distributed to all Customers approximately two (2) to three (3) months in
advance of the date services commence.
Cart Verification & Selection Cart Verification & Selection tri-fold brochures will be developed
to provide Residential Service Recipients with an overview of the new services available, detail
proper set-out instructions and include other related information deemed appropriate and
timely by the Participating Agencies. The third panel of this tri-fold brochure will be designed
as a tear-off pre-paid return mailer for Residential Customers to select a new service level and
return to GreenWaste prior to the commencement of services. If no return mailer is received,
the Customer will be provided service at a default level as specified in Section 2.A | Solid
Waste, Recyclable Materials, Organic Materials, and C&D Collection. Cart Verification &
Selection brochures will be mailed to all Residential Customers using direct mail approximately
one (1) to two (2) months in advance of the date services commence.
New & Expanded Services Notice This tri-fold self-mailer will inform Multi-family and
Commercial Customers of the new and expanded services available, provide an overview of
container size and collection frequency options and include other related information deemed
appropriate and timely by the Participating Agencies. These notices will be mailed to all Multi-
family and Commercial Customers approximately one (1) to two (2) months in advance of the
date services commence.
Inclusion of Expanded Service Programs Additionally, depending on whether the
Participating Agencies select the any or all of the Alternative Proposals (#1-#3), these direct
mail pieces may include relevant information on the following programs:
Single-Family Mixed Organics;
Commercial Organics Collection; and,
Expanded Residential Bulky Item Reuse Events.
In addition to these collateral pieces designed and distributed specifically for the transition to
GreenWaste as the new hauler, comprehensive Recycling Guides will also be delivered during
container distribution. These guides will also be provided to new Customers throughout the course
of the Agreement(s):
Residential Recycling Guide Detailed Residential How-to Recycling Guides will be
developed to inform Residential Customers of new and expanded services. These booklets
will include a comprehensive three (3) full page color-coded spreads identifying the list of
expanded acceptable materials organized by material type and will also include graphic
illustrations of proper set-out procedures, acceptability and necessary preparation of materials
for all each of their collection carts, details on how to utilize services available to Residential
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Monterey Regional Waste Management District Section 2.C Page 6
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Customers and will offer other related information deemed appropriate and timely by
Participating Agencies. These Residential Recycling Guides will be updated as necessary and
include topics such as:
Extra Material Collection;
Holiday Tree Collection;
Bulky Item Reuse Collection Events;
Household Hazardous Waste Disposal;
Household Batteries & Cell Phone Collection;
Used Motor Oil and Oil Filters Recycling;
Promotion of Compost/Worm Bins;
Instructions for Enrolling in Paperless Billing;
Drop-off and Pick-up Resources for Donations; and,
Useful Phone Numbers & Other Resources.
Additionally, depending on whether the Participating Agencies select the any of the
Alternative Proposals (#1-#3), the Residential Recycling Guide may also include information
on:
Single-Family Mixed Organics Collection Program; and,
Expanded Residential Bulky Item Reuse Collection Events.
Multi-Family Recycling Guide Detailed Multi-family How-to Recycling Guides will be
developed to inform Multi-family Customers of the new and expanded services available and
will be intended to notify owners and managers of multi-unit complexes of opportunities to
reduce costs through participation in waste reduction and recycling. These booklets will
include a comprehensive three (3) full page color-coded spreads identifying the list of
expanded acceptable materials organized by material type, graphic illustrations of proper set-
out procedures, and acceptability and necessary preparation of materials for all each of their
containers and container types, details on how to utilize services available multi-family
complexes and will offer other related information deemed appropriate and timely by
Participating Agencies. These Multi-family Recycling Guides will be updated as necessary and
include topics such as:
Extra Material Collection;
Holiday Tree Collection;
Household Hazardous Waste Disposal;
Household Batteries & Cell Phone Collection;
Used Motor Oil and Oil Filters Recycling;
Instructions for Enrolling in Paperless Billing (as appropriate);
Drop-off and Pick-up Resources for Donations;
AB341s Mandatory Recycling Program; and,
Useful Phone Numbers & Other Resources.
Commercial Recycling Guide Detailed Commercial How-to Recycling Guides will be
developed to inform Commercial Customers of the new and expanded services available and
will be intended to notify business owners and facility of opportunities to reduce costs through
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 7
RFP for Collection Services
participation in waste reduction, recycling and/or composting programs. These booklets will
include a comprehensive three (3) full page color-coded spreads identifying the list of
expanded acceptable materials organized by material type, graphic illustrations of proper set-
out procedures, and acceptability and necessary preparation of materials for all each of their
containers and container types, details on how to utilize services available to businesses and
will offer other related information deemed appropriate and timely by Participating Agencies.
These Commercial Recycling Guides will be updated as necessary and include topics such as:
Extra Material Collection & Debris Box Services;
Household Hazardous Waste Disposal;
Useful Phone Numbers & Other Resources;
Drop-off and Pick-up Resources for Donations;
AB341s Mandatory Recycling Program;
Waste Assessments & Technical Assistance;
Instructions for Enrolling in Paperless Billing; and,
Information on the Monterey Green Business Program.
Additionally, depending on whether the Participating Agencies select Alternative Proposal #2:
Commercial Organics Collection, the Recycling Guide may also include information on:
Commercial Organics Collection Program
Commercial Recycling & Solid Waste Poster Sets Commercial Recycling and Solid Waste
poster sets may be developed that detail the acceptable materials in each material stream. An
11x17 portrait orientation poster may be developed for each material stream that includes
representative photos of acceptable materials on the top half and details acceptable materials
by material type in the lower half. Another 8.5x11 poster may be developed for each material
stream that includes the only the representative photos and contact information for additional
information.
Collateral Development for Alternative Programs Depending on whether the Participating
Agencies select one or both of the Alternative Proposals (#1-#2), the following Program-specific
stand-alone collateral materials may be developed:
Residential Mixed Organics Program Flyer Residential Mixed Organics Program Flyers may
be developed to inform Residential Customers that Food Waste is acceptable in Yard
Trimmings cart(s) and provide graphic illustrations on the acceptable and unacceptable. The
flyer may also provide a description of how Food Waste is processed and products produced
and include other related information deemed appropriate and timely by the Participating
Agencies.
Commercial Food Waste Collection Program Brochure Commercial Organics Collection
brochures may be developed to introduce Commercial Customers to the expanded
Commercial Organics Collection program, highlight benefits of the program to both the
subscriber and the environment, offer how-to information and provide proper set-out
instructions, explain contamination, provide a description of how Organics are processed and
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 8
RFP for Collection Services
products produced and include other related information deemed appropriate and timely by the
Participating Agencies.
Commercial Recycling, Organics & Solid Waste Poster Sets Commercial Recycling,
Organics and Solid Waste poster sets may be developed that detail the acceptable materials
in each material stream. An 11x17 portrait orientation poster may be developed for each
material stream that includes representative photos of acceptable materials on the top half and
details acceptable materials by material type in the lower half. Another 8.5x11 poster may be
developed for each material stream that includes the only the representative photos and
contact information for additional information.
Ongoing Public Education & Outreach Following the service commencement date and throughout
the term of the Agreement(s), GreenWaste will maintain a strong presence and keep new and
expanded service at the forefront of the minds of Customers throughout the Participating Agencies.
Incorporating lessons learned during the pre- and post- transition phases, GreenWaste will
evaluate the most beneficial and effective make-up and content of the ongoing materials to be
distributed. As the program continues to develop, GreenWaste will continually seek ways to
improve program effectiveness, make adjustments to ensure Customer and Participating Agencies
needs met and diversion goals are attained. Messaging will be coordinated with the Participating
Agencies and focused on issues that need to be addressed in order to increase participation and
achieve diversion.
Collateral materials generated throughout the term of the Agreement(s) will exceed all Participating
Agency requirements. At a minimum, the following ongoing collateral materials will be developed
and distributed to Customers:
Residential Recycling Newsletter Quarterly Residential Recycling Newsletters will be
developed for Residential Customers and will be inserted with bills. Newsletters will include
information on recycling and diversion programs, collection services, special waste handling
tips, special event promotions, changes to collection services, timely and related
announcements, seasonal recommendations on recycling and waste reduction, a section
designed specifically for kids with fun-facts, activities and occasional contests, and other
related information deemed appropriate and timely by the Participating Agencies. These
newsletters will be printed on 11x17 paper, folded for a finish size of 8.5x11 and tri-folded to
be inserted into bills.
Multi-Family Complex Recycling Newsletter Quarterly Multi-Family Complex Recycling
Newsletters will be developed and distributed to Multi-family Customers and will include
information on available recycling and diversion programs, collection services, special waste
handling tips, special event promotions, changes to collection services, timely and related
announcements, seasonal recommendations on recycling and waste reduction, a section
designed specifically for kids with fun-facts, activities and occasional contests, and other
related information deemed appropriate and timely by the Participating Agencies. These
newsletters will be printed on 11x17 paper, folded for a finish size of 8.5x11 and tri-folded
either as self-mailers or bill inserts.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 9
RFP for Collection Services
Commercial Recycling Newsletter Quarterly Commercial Recycling Newsletters will be
developed and distributed to Commercial Customers and will include information on available
recycling and diversion programs, new program promotions, collection services, special waste
handling tips, changes to collection services, timely and related announcements, seasonal
recommendations on recycling and waste reduction and other related information deemed
appropriate and timely by the Participating Agencies. These newsletters will be printed on
11x17 paper, folded for a finish size of 8.5x11 and tri-folded either as self-mailers or bill
inserts.
Seasonal Program Notification Postcards Quarterly Seasonal Notification Postcards will be
developed and mailed directly to Residential, Multi-family and/or Commercial Service
Recipients as needed, and ideally timed between the quarterly newsletters. At a minimum,
these -cut sheet Seasonal Program Notification Postcards will inform Customers of
Halloween Pumpkin Collection, Holiday Tree Collection, Spring Cleaning and Fall Leaves and
other seasonal program offerings.
Services & Program Notifications On an as-needed basis, these -cut sheet bill inserts will
be developed and included in Customer invoices to provide notification to Customers of
upcoming and timely information including rate increases, service day changes, approved
service modifications, expanded materials accepted under the recycling and diversion program
and other related information deemed appropriate and timely by the Participating Agencies.
Non-Collection Notices Non-collection Notices (NCNs) will also be developed as cart and/or
door hangers for use by drivers when issues with contamination or improper set-out are
encountered. The top of these NCNs will include information on the container and the
reason(s) for non-collection and will provide information on contacting Customer Service. The
bottom half of these NCNs will include a perforated detachable portion for the driver to retain
that identifies the premise and the reason the container was not collected in order for the NCN
to be entered into the Customer database at the end of the route.
Collateral Distribution | Public education and outreach campaigns are most successful when
outreach is conducted regularly to Customers and multiple sources are used to distribute
information. GreenWaste will utilize different media outlets and direct outreach methods to
disseminate information to Residential, Multi-family and Commercial Customers. In addition to the
specific direct mailing and container distribution delivery mechanisms discussed above,
GreenWaste may also print limited information directly on invoices and will also distribute outreach
materials directly at community events, presentations and outreach events. GreenWaste may also
print limited information directly on invoices and will post all collateral materials in Adobe Acrobat
PDF format on the Participating Agencies sections of the GreenWaste website.
Participating Agency Material Distribution At the request of the Participating Agencies,
GreenWaste may print and distribute Participating Agency-generated information related to its
recycling and composting programs as bill inserts up to twice per year.
Paperless Billing Customers Customers that have enrolled in GreenWastes paperless
billing program will receive all outreach materials digitally. All paperless billing Customers will
receive the same outreach materials that have been previously reviewed and approved by the
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Monterey Regional Waste Management District Section 2.C Page 10
RFP for Collection Services
County, on the same distribution schedule as those receiving materials via bill inserts and/or
direct mailers. Customers enrolled in the paperless billing program will receive an email with
the outreach material either imbedded in the body of the email or provided as an attachment.
Any outreach materials developed by the Participating Agencies for distribution by
GreenWaste will also be provided to paperless billing customers digitally on the same
schedule as those receiving materials via bill inserts and/or direct mail.
Website Development | Regardless of whether the Participating Agencies select the any or all of
the Alternative Proposals (#1-#4), the process for designing, populating and launching the
section(s) of the GreenWaste website dedicated to each Participating Agency remains the same.
GreenWaste has developed and designed a website that maintains the same look and feel as
other collateral materials and is easy to navigate. GreenWaste has an in-house outreach team and
Graphic Designer that are responsible for the development and maintenance of the website.
Utilizing an in-house team allows GreenWaste the flexibility to make changes as necessary,
usually within forty-eight (48) hours of a request.
Prior to the commencement of services, GreenWaste will have developed and be prepared to
launch a section of the GreenWaste website dedicated to each Participating Agency. Separate
sections will be designated for the Residential, Multi-Family and Commercial sectors and each
section will include information on new programs, services and additional resources available
organized in the following format:
Area Home Describes the collection services provided to each sector by material type and
explains where each of the materials collected are processed or disposed.
Services Offered Provides a comprehensive overview of services offered by sector including
the sizes of containers available by material type, collection services available for extra
materials, bulky item pick-ups, holiday trees, e-waste, used motor oil and oil filters and
household batteries.
Online Bill Pay Offers a secure online portal where Customers can view and/or pay bills,
confirm collection day(s), review and add new services (additional pick-ups, bulky item
collection, etc.)
Service Rates Provides current rate schedules for all Residential, Multi-family and
Commercial Customers by material type, container size and collection frequency. The rate
schedule also includes rates for additional services.
Debris Box Rental Describes debris box services provided by size and material type and
allows Customers to request a quote, as appropriate.
Outreach & Education Includes downloadable files of all outreach and educational materials
produced and distributed and provides important links and contact information for GreenWaste
and the Participating Agencies.
Using the functionality of the eTower application (a subprogram to the Tower system), GreenWaste
is also offering Customers the ability to view and pay invoices online, request a change in service,
and view their personal service history. This system also allows all Customers to start, stop, or
modify service. GreenWaste also offers a Contact Us option which allows Customers to submit
questions, comments or concerns to GreenWaste via the website and sends an e-mail to Customer
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 11
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Service that is responded to within one (1) business day. The website will track and record visitor
logs and page visitation counts and the number of web-based bill payments per month, which will
be included in regular reports. For additional information and representative examples of the
information contained on the GreenWaste website, please refer to Section 9 Attachments.
AB341 Outreach Activities | Throughout GreenWastes Public Education & Outreach Program,
information will be disseminated to all Multi-family and Commercial Customers to assist the
Participating Agencies with AB341 outreach compliance. By ensuring all outreach materials
developed for Multi-family and Commercial Customers includes information on the requirements of
AB 341, GreenWaste will relieve the Participating Agencies of the burden of the cost in developing
and producing effective outreach materials to notify owners and managers of multi-family
complexes and businesses of the regulations and expanded recycling options with GreenWaste as
their new hauler.
Public Education & Outreach Team GreenWaste will employ one (1) full-time Environmental Outreach
Manager (EOM) and two (2) full-time Environmental Outreach Coordinators (EOCs) to develop and
implement GreenWastes Public Education and Outreach Program for Residential, Multi-family and
Commercial Customers under this Base Services proposal. The EOM and the EOC will work with the
Participating Agencies and to conduct outreach, promote waste reduction, recycling and diversion programs
and provide technical assistance to qualifying Multi-family and Commercial Customers throughout the
Monterey Peninsula Communities.
The GreenWaste EOM will have the following duties and responsibilities:
Serving as liaison with Participating Agencies and the Monterey Regional Waste Management
District and participating in strategy development meetings related to source reduction, reuse,
recycling and composting;
Participating in community activities and offering support to local service organizations;
Developing and maintaining relationships with the media, drafting press releases as appropriate;
and,
Ensuring customer satisfaction with services and compliance with the Agreement(s).
The GreenWaste EOCs will have the following duties and responsibilities:
Attending, events and meetings in the community to promote recycling and diversion programs;
Assisting with the development and distribution of educational and outreach materials;
Developing a thorough understanding of the history and challenges in managing solid waste and
increasing recycling and diversion efforts;
Identifying recurring contamination issues and proposing solutions;
Participating in educational and Participating Agency-sponsored activities as well as workshops,
civic and business group meetings, and other community events;
Providing tours of processing facilities, as appropriate;
Creating environmental awareness and promoting recycling throughout the community; and,
Providing technical assistance to Multi-family and Commercial Service Recipients to comply with
AB 341 by conducting site surveys to right-size containers and collection frequency and making
recommendations to increase participation and reduce contamination.
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Monterey Regional Waste Management District Section 2.C Page 12
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For additional information on the Environmental Outreach Manager and the Environmental Outreach
Coordinator job duties and responsibilities, please refer to Section 1.D | Key Personnel.
Technical Assistance GreenWaste has also envisioned and developed a comprehensive and innovative
approach to the provision of technical assistance to Commercial and Multi-Family Customers as part of its
Base Service Public Education & Outreach Program. Depending on whether the Participating Agencies
select the any or all of the Alternative Proposals (#1-#4), the level of technical assistance provided will differ
vastly; however, approach to the provision of technical assistance will remain the same. GreenWaste will
provide annual direct and targeted technical assistance to each Multi-family and Commercial Customer in
the Participating Agencies jurisdictions that meet the threshold requirements for AB 341 mandatory
commercial recycling guidelines. GreenWaste will also prepare and submit reports to the Participating
Agencies documenting the Customers targeted quarterly, the existing service levels, recommendations
made and the outcome of the technical assistance provided.
The GreenWaste Approach Leading up to the commencement of services, GreenWaste will
evaluate qualifying Customer subscription data and begin to identify the Customers with the
greatest opportunities for early adoption to the new recycling and diversion programs. While some
qualifying Multi-family and Commercial Customers may already have sufficient capacity for
Recyclable Materials relative to their Solid Waste capacity subscription, other Customers may not
even have collection services for Recyclable Materials. Acknowledging that every qualifying Multi-
family and Commercial Customer will be touched annually, GreenWaste will prioritize Customers
with significant recycling opportunities based on their garbage subscription volumes relative to
recyclable materials volumes. It is GreenWastes goal to have the total Solid Waste subscription
volume across Multi-family and Commercial sectors decreased significantly by the end of the first
year of services.
GreenWaste recognizes that each qualifying Multi-family Customer and Commercial Customer
presents a unique set of challenges, requiring both flexibility and uniformity in approach to ensure
for success. Further, the very nature of the Multi-family and Commercial sectors increases the
challenges with making contact with the decision-makers initially; the person with whom contact is
first made is not often the person who has the authority to make decisions and may not even have
information relative to the Customers subscription volumes and associated costs. In order to
overcome these obstacles, GreenWaste will then make initial contact with Customers, begin to
introduce GreenWastes new and expanded services and seek to make contact with the decision-
maker.
Recycling Opportunity Waste Assessments GreenWastes EOCs will offer initial recycling
opportunity waste assessments when Customer contact is first made. If the Customer is ready and
willing to combine this initial service with a waste assessment, the EOC will conduct the initial
waste assessment. If the Customer is not ready to have an initial waste assessment conducted,
the EOC will provide educational materials and encouragement to begin thinking about adopting
waste prevention techniques and identifying existing opportunities within current subscription levels
to improve recycling. Below are the activities to be conducted during initial contact and or initial
waste assessments:
Provide overview of the new and expanded service options;
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 13
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Provide educational information on new programs and AB341 compliance;
Identify major points of generation and waste stream components;
Promote internal and external diversion within existing system;
Discuss current level adequacy and suggest service level changes;
Offer suggestions for improved signage and labeling;
Coordinate customer service, billing, and operations to request service changes; and,
Provide follow-up technical assistance and troubleshooting as appropriate.
The goal of the initial Recycling Opportunity Waste Assessments is to properly identify the specific
needs, challenges and resources of each multi-family complex and business that will in turn drive
program design. Based on this evaluation, recommendations can then be made to increase
recycling and diversion program participation in a way that most effectively meets the needs of the
unique individual complex or business, by promoting the use of uniform recycling containers and
educational materials in support of program continuity. Ultimately, GreenWaste will seek to conduct
a complete assessment and evaluation of the Customer in order to make recommendations for the
size, placement and labeling of containers, and advise Customers on how to integrate program
goals into ongoing operations and infrastructure improvements, ultimately affecting behavioral
change.
Ongoing & Follow-up Waste Assessments GreenWaste is committed to proactively and
continually work with qualifying Multi-family and Commercial Customers to adjust the relative levels
of their Recyclable Material, Solid Waste and/or Organics services to achieve their highest
diversion potential. To this end, GreenWaste will enthusiastically offer different types of waste
assessments throughout the term of the Agreement(s), with each assessment building on the
former and striving to achieve deeper and more significant diversion results. These ongoing and
follow-up assessments include evaluation of the general composition of the waste stream and
providing customized diversion assistance for eligible Multi-family and Commercial Customers.
This level of individualized Customer attention is unique within the solid waste management
industry, yet essential to achieving the Participating Agencies ambitious and aggressive diversion
goals. GreenWastes ongoing and follow-up waste assessment strategy is in line with zero waste
industry best management practices and includes attention to both internal as well as external
waste management needs. In addition to the activities outlined in the Initial Recycling Opportunity
Waste Assessments described above, these Ongoing & Follow-up Recycling Opportunity Waste
Assessment Services also include:
Performing a complete walk-through of each facility/complex;
Identifying areas of generation and collection;
Noting areas for improved infrastructure, placement or educational materials;
View and discuss current site and/or facility layout (internal & external);
Identifying major components of the waste stream by location;
Identify special wastes or source separated material potentials;
Make waste reduction and contamination prevention recommendations ;
Making modification recommendations for service level or frequency; and,
Coordinating with customer service and operations to implement service level changes.
Service Changes & Coordination GreenWaste places great value on complete service
integration, from the moment materials are discarded to the final point of separation and
subsequent marketing of materials recovered at the MRF. The goal of this type and level of
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 14
RFP for Collection Services
collaboration is to form a strong and timely feedback loop so that successes in outreach,
collections and processing and any associated challenges or obstacles are identified and
communicated immediately. By providing timely communications, any and all successes and
solutions to unique or common challenges may be immediately implemented. For example, if there
is a recurring issue of contamination with a particular material at the Approved Processing or
Disposal Facility, that information can be tracked from the processing line staff back to the tipping
floor, by the drivers from the vehicles back to the routes and finally from the routes back to the
customer(s).
When the GreenWaste EOC makes a recommendation for a service level change that is approved
by the Customer, it is critical that the operations staff participate in the review and approval of the
service level change including sizing, frequency, collection day(s) and timing for the change. In
order to ensure the highest level of Customer service and satisfaction, the Customer, the EOC
recommending the change and operations must all be on the same page. If, for example, the
operations team does not receive the service change request, it may be that the bin/cart has been
delivered, but the driver is unaware of the new service stop, creating a missed pick-up, and forcing
operations to scramble to get commodity picked up.
To ensure there is no disruption to the Customer and service changes occur in a timely manner
(within five or fewer business days), GreenWaste has established a process to submit the
Customer-approved request. Once a Customer agrees to the new or modified service, the EOC will
submit a service change order to Customer Service and provide a copy to the GreenWaste
operations supervisor - with delivery date and new start date for services included. Operations then
makes sure new containers are delivered and routes and/or pick-ups modified and Customer
Service makes changes in the billing system to ensure the Commercial customer is accurately
billed for the service change beginning on the new date of service. Finally, once the work order has
been completed by operations, the EOC and Customer Service are notified. Coordination on the
delivery date for new containers is also a crucial step in the process, and another opportunity for
the EOC and operations to coordinate efforts. The most effective timing for the delivery of new
containers is on the same day of regular collection service. When these steps are well coordinated,
the success rate of the program increases significantly - the contamination levels are reduced,
diversion is increased and Customers are happy.
Just as the Outreach Team must be fully integrated with collection operations and the Approved
Processing or Disposal Facilities, the Team will also be fully integrated and coordinated with the
Customer Service and Billing Staff. Any and all service change recommendations that are made by
EOCs will ultimately be handled by Customer Service for input into Tower. Once the EOC
completes a service change request, it will be submitted to operations for review and approval.
Approved change orders will be input into Tower and a work order will be generated and provided
to operations to complete. Completed work orders are provided back to Dispatch to close the work
order. Once the work order is closed, the new service level and date of change will be attached to
the customer profile and included in the Commercial customer's next invoice. If for some reason a
Customer is billed for a service change that has not been initiated or a service change is initiated
but not billed, it is the responsibility of the EOC to work with Customer Service and Billing to make
necessary changes to ensure billing reflects accurate service levels. The EOC will be responsible
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 15
RFP for Collection Services
for contacting Customers in the event of billing adjustments made as a result of a service level
change request. Ensuring Customer satisfaction with GreenWaste services is of the utmost
importance - this is demonstrated by GreenWastes provision of this level of comprehensive and
coordinated service to each and every Customer serviced.
In addition to the technical assistance program activities under this Base Services proposal,
GreenWaste has also designed an Expanded Public Education and Outreach Program for
transitional as well as ongoing activities. For a complete and detailed description on GreenWastes
Expanded Public Education and Outreach Program offerings, please refer to Section 3.D
Expanded Public Education and Outreach.
Services to Public Schools | GreenWaste understands Public Education & Outreach to Public Schools is
not a requirement of the Base Services Proposal; however, GreenWaste is committed to educating and
investing in future generations in a focused and purposeful effort to instill in them the knowledge, tools, and
resources to make environmental sustainability and resource conservation an engrained and habitual part of
living on this earth. To inspire environmental stewardship in future generations, GreenWastes Public
Education and Outreach Program includes an environmental education piece that recognizes the powerful
role that schools play in promoting awareness and fostering an environmental agenda within local
communities. Waste reduction and recycling education can inspire students to become recycling
ambassadors who will carry home lessons learned, and eventually become environmentally minded adults
with great influence in their community.
GreenWaste has dedicated significant resources to the development of educational materials geared at
younger audiences. GreenWastes Residential and Multi-family newsletters include a green kids section
with different themes and seasonal activities relating to recycling and waste reduction. The stars of
GreenWastes green kids section of its newsletters, and the role-model characters in GreenWastes 20-
page full size coloring and activity book Color the Earth Green, are superhero Captain GreenWaste and
his sidekick bulldog Recovery. The Color the Earth Green activity book includes a two-page educational
comic strip and a range of different coloring and educational activities geared toward children of different
age ranges. GreenWaste includes tailored outreach, education, and equipment demonstrations to K-12
schools and has developed kid-friendly recycling posters using materials that are often found in classrooms
and cafeterias.
GreenWaste also participated in the filming of an episode for Curiosity Quest, a family-oriented,
environmentally conscious and upbeat educational program as part of their Curiosity Quest Goes Green
series, involving participation from the younger audience. The episode focused on the GreenWaste Material
Recovery Facility (MRF) in San Jose and explained the processes, operations, and importance of recycling
and diverting resources away from landfills. GreenWaste will provide schools and teachers with copies of
the Curiosity Quest video for use in classrooms upon request and intend to make the video accessible
through the Participating Agency portions of the GreenWaste website.
Community Service | GreenWaste also firmly believes in being a strong community citizen by becoming an
integral part and giving back to communities. In addition to focusing on educating and providing support to
the Customers and schools through education, outreach and technical assistance programs, GreenWaste
also strives to maintain active involvement in and offer support to community groups, youth groups,
business associations and non-profit charitable organizations. GreenWaste staff participate in numerous
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.C Page 16
RFP for Collection Services
community organizations and Chambers throughout its service areas in addition to supporting many
charitable causes. In the City of Palo Alto, for example, GreenWaste is an annual sponsor for large city
events including Earth Day, July 4
th
Chili Cook-off, Farmers Markets, Little League events, and Marathons.
While by no means an all-inclusive list, during the past few years, GreenWaste has sponsored the following
events and charities:
Santa Visits Alviso Annual Holiday Program;
San Joses Downtown Ice;
Applied Materials Silicon Valley Turkey Trot;
Pumpkins in the Park - San Jose Friends of Guadalupe River Park & Gardens;
Almaden Valley Art & Wine Festival in San Jose;
SJSU Blue & Gold Go Green Expo Day;
San Jose Bark in the Park;
Emma Prusch Harvest Fair and Exposition in San Jose;
San Martin Neighborhood Annual Custom & Classic Car Show;
San Jose Jazz Festival & San Jose Salsa Festival;
Scotts Valley Music in the Park;
San Jose Festival in the Park;
Los Altos Hills Annual Town Picnic;
Bay Area Schools Environmental Conference;
Spring in Guadalupe Gardens - San Jose Friends of Guadalupe River Parks & Gardens;
Willow Glen Senior Center Composting Workshops and Bin Sale & Compost Give-Away;
Los Altos Hills Earth Day Celebration;
Portola Valley Earth Day Fair;
Greenlight Organic Go Green St. Patrick's Day 5k/10k Run at Vasona Park in Los Gatos; and,
Willow Glen Middle and High School's Performing Arts Crab Feast Fundraiser.
GreenWaste is committed to provide the same level of support and community engagement throughout the
Monterey Peninsula Communities. GreenWaste will actively pursue opportunities to participate in
community and educational events including staffing booths and displays, participating in one-time, annual
and recurring events, making direct and/or in-kind sponsorships and ensuring special events throughout the
Participating Agencies are well poised to reduce the amount of waste sent to landfill. GreenWaste is also
committed to its existing partnership with the Central Coast Recycling Media Coalition and will provide
additional annual funding on behalf of the Participating Agencies in an amount of $25,000.
For a complete and detailed description on GreenWastes Expanded Public Education and Outreach
Program offerings, please refer to Section 3.D Expanded Public Education and Outreach.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.D Page 1
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2.D Customer Service
GreenWaste believes that the most critical interaction is that with customers. While drivers are the face of
an organization in the field, the Customer Service Representatives (CSRs) on the phone are the main point
of contact with the majority of customers. By investing in the technical infrastructure to provide CSRs with
the appropriate tools to do their job, GreenWaste consistently provides superior customer service.
Customer Service for the Participating Agencies will be handled at the facility being built at the Marina
Landfill and staffed with 1 supervisor and 4 agents in the event GreenWaste handles all accounts for the
Participating Agencies. Utilizing GreenWastes Mitel phone solution, the queue for the Participating
Agencies will also be linked to GreenWastes Corporate Offices, located at 1500 Berger Drive in San Jose.
Currently GreenWaste handles Customer Service for over 10 jurisdictions encompassing service for over
250,000 accounts at this facility and will train and utilize these CSRs as back up for overflow calls. In the
event GreenWaste is awarded fewer than 7,500 households, Customer Service for the Participating
Agencies will be combined with Customer Service for Santa Cruz County.
With over 20 years of experience in providing exemplary Customer Service, GreenWaste has identified a
core set of values relating to the Customer Experience:
Listen with empathy to all customer issues;
Ask relevant questions to understand the purpose of the customers call;
Do things right the first time;
Offer realistic solutions to all problems; and,
Confirmthe customer is satisfied with the solutions presented by the CSR and follow up with the
customer if necessary.
By following these core values, GreenWaste consistently maintains an environment where team members
are both empowered and encouraged to make decisions, creating a minimal need for call backs. By
ensuring that team members follow these values, GreenWaste consistently reports hold times well under 30
seconds.
Customer Service Staffing | By analyzing historical trends captured by the Automatic Call Distribution
Center, GreenWaste is able to accurately project how many calls will be received per hundred residents.
GreenWaste has determined that within current jurisdictions one CSR per 7,500 households is appropriate
to ensure adequate coverage and to retain wait times less than 30 seconds. CSRs will be available from
7:00 AM 6:00 PM, Monday through Friday, and there will always be staffing in the office when collection
vehicles are in the field on a weekend following a holiday. The GreenWaste call center will be reached
through both local telephones numbers and toll free numbers. Calls received between 6:00 PM and 7:00
AM or on weekend will be offered the opportunity to leave a message. All messages will be returned the
following business day. GreenWaste also has a 24 hour hotline that reaches the General Manager in case
of emergency. All employment offers for CSRs will be strictly based on GreenWastes employee selection
requirements and bilingual employees that can read/write and speak Spanish will be recruited and hired
whenever possible.
With this ratio of CSRs to customers, GreenWaste finds a targeted call volume ratio of approximately sixty
(60) calls per day per CSR is met. By allotting approximately seven and a half (7.5) minutes per call, CSRs
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.D Page 2
RFP for Collection Services
have enough time to appropriately listen to a customer, analyze the customers issue, and propose a
solution, all while fully documenting the details of the call and meeting GreenWastes core values.
Training | Training for the Customer Service Supervisor will be handled by the Customer Service
Management Team at GreenWastes Corporate Call Center. By the end of the initial training period, the
Supervisor will be able to demonstrate the ability to thoroughly use the software and telephone systems,
understand operational aspects of material collection and processing, and embrace and embody
GreenWastes core values and beliefs relating to both customer service and employee satisfaction. During
the initial training, a tailored cheat sheet will be developed for CSRs to solve the most commonly asked
questions. Once the Supervisor has finalized training, they will begin training the CSRs at the Marina
location.
The first stage of the training program is the same for all employees Orientation. During this period, all
new staff is taught the GreenWaste Policies, Procedures and Philosophies. This is completed in the first
few days of employment when all new hire paperwork is completed and the GreenWaste Employee
Handbook is distributed and discussed. GreenWaste believes all employees can excel at their positions
when they have a thorough understanding of all aspects of the company.
The second and more technical portion of CSR training is geared towards understanding the technical
aspects of the position. Initially, the CSRs will be trained in the use of GreenWastes data management
system, Tower. This training includes: navigation within the system; starting and stopping service; adding,
deleting and adjusting service levels; adding, deleting and adjusting routing; inputting comments to a
customers account; and verifying and adjusting any billing discrepancies. GreenWaste will set up a fully
functioning training version of the Participating Agencies database to allow the CSRs to train on data that is
as realistic as possible.
Next, the CSRs are trained on the appropriate use of GreenWastes Mitel phone system. GreenWaste is in
the process of installing this system to increase the stability of telecom operations while adding many new
features. GreenWastes goal in making this capital investment is to improve the Customer Experience
both overtly and covertly.
Exciting new features that will be introduced with the Mitel system include the ability to have an Instant
Messaging queue where Customers will be able to start a live chat with a CSR from the GreenWaste
website. Messages will be queued up similarly to phone calls so that multiple methods of communication
can be handled simultaneously. In addition, the Mitel call system will record all queue calls, allowing CSRs
and Management to review all calls connected through the phone system to help clarify any questions about
a conversation.
Finally, the CSRs are trained to work with the operations dispatch team. Dispatchers have live contact with
all drivers throughout the day. In the instance a driver has a question about service levels, issues with
contamination or improper set-outs, drivers will input the information directly into their FleetMind computer
system in their vehicle. This information, as well as all collection verifications, is sent to the Tower database
throughout the day, and is almost instantly visible to the CSRs. Please refer to upcoming Section 2.H |
Existing Management and Customer Service Systems for a detailed description of the FleetMind computer
system. In the event of a large instance, the driver may also contact the Dispatch Queue to speak with one
of the dispatchers about the issue and to get guidance. This ensures that information is available for the
CSRs as quickly as possible, allowing the CSRs to research and solve any issues quickly. In the event the
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.D Page 3
RFP for Collection Services
CSR has a question for a driver, all CSRs are equipped with radios to allow direct contact with drivers.
After the technical portion of training is complete, the third stage of CSR training begins. Learning the
logistics and nuances of collection and processing operations is critical. In this manner, CSRs can not only
answer customer questions, but also understand why certain services are offered and how decisions are
made. CSRs will participate in a comprehensive tour of GreenWastes facilities, as well as a ride-along with
drivers, allowing new employees to understand the issues that can arise in the field and the value of
communication between departments.
The Customer Service Supervisor will then review the CSRs comprehension of the cheat sheet created
specifically for the Participating Agencies. A complete understanding of this information allows the CSR to
prepare for and respond to frequently asked questions from customers. The Customer Service Supervisor
asks them common questions and gauges their responses using the basic service skills on which
GreenWastes customer service philosophy is based. Once they are confident in the CSRs ability to
answer common questions, the CSRs then begins to answer phone calls while the trainer listens in. By
actively listening to the phone calls, the trainer is able to constructively coach and critique the CSRs on best
practices in answering customers questions and ensuring proper responses.
Customer Service Operations | Upon receipt of a call, the CSR opens the conversation with a standardized
greeting that includes GreenWaste, their name and an offer to assist. CSRs are trained to fully listen to the
customers request, asking clarifying questions as appropriate, and then repeating the pertinent details back
to the customer. Once the CSR has verified that they completely understand the nature of the issue, they
propose a solution to the issue. Once the issue has been resolved to the customers satisfaction, the CSR
then inputs all pertinent details into Tower.
To assist CSRs in entering customer interaction data in a timely manner, GreenWaste sets default
comments in Tower for commonly used phrases and remarks, giving CSRs a starting place while also
allowing them to customize comments for an individual situation. By utilizing a standardized title for
comments, it allows reports to be produced for specific issues experienced upon request, filtered out by
specific type of service issue.
Tower is designed to:
Track and maintain all customer accounts, which includes customer complaints, missed pick-ups,
level of service and collection day;
Accurately verify corporate, service and billing addresses;
Prorate accounts, positively or negatively, based on the start or stop of an account;
Actively maintain and audit both permanent and on-call routes; and
Track all customer interactions.
Though all customer interactions will differ, most will generally involve the following steps:
Determine who is calling and what their issue is;
Ask clarifying questions to ensure that the problembeing solved is the customers real issue;
Contact the route driver if the issue is the result of a route based problem;
Determine if the issue can be solved in the remaining part of the collection day;
Offer additional solutions to ensure the customer is satisfied;
Agree on a solution and input the problemand solution into Tower;
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.D Page 4
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As necessary, issue a work order to send to the driver.
Online Access | By utilizing the Tower software system, GreenWaste has harnessed the power of the on-
line portal eTower. After initially setting up their personal account, eTower allows customers to handle
most tasks that traditionally took a telephone call. Customers with multiple locations (for example property
managers) will be able to create an account that handles all of their properties at once. The customer will
be able to request changes in service, schedule additional pick-ups and sign-up for paperless billing, as
shown in the eTower screenshot below.
Messages will be sent to the Customer Service Supervisor who will be responsible for contacting the
customer (as necessary) or simply approving work orders. In addition, customers will be able to set up
multiple payment options, including both one time and recurring payments, through the secured on-line
system. All of GreenWastes online options, including the eTower system, are accessed through
GreenWastes web site (www.greenwaste.com). Customers will also have the opportunity to send a request
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.D Page 5
RFP for Collection Services
to the Customer Service Manager using the Service Request tab or directly from the GreenWaste website.
Included in Section 9 | Attachments are examples of area-specific website sections.
Agency Access | GreenWastes Tower system has been designed to function in a multi-office environment.
This design allows access from both inside and outside GreenWastes corporate network. Utilizing a PPTP
VPN connection, authorized users are able to access an internal GreenWaste server and run the Tower
application. Security protocols within Tower allow for access to be allowed or denied to each separate area,
and also allow for a Read Only option. Utilizing this technology, the County of Santa Cruz is currently able
to view their data. By allowing access to only their specific area of concern, data from other jurisdictions is
not visible and remains secure.
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.E Page 1
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2.E Billing
While Billing is traditionally seen as an accounting feature, GreenWaste believes that billing really starts and
ends with the Customer Service team. CSRs start all accounts, retrieve customer, site and billing
information (if different), add in and quote pricing for all services, and assign the appropriate billing cycle.
Any changes to an account in the middle of a billing period are recorded and automatically prorated by the
Tower operating system.
As part of GreenWastes commitment to being green, we encourage both electronic billing and automatic
payments from customers. In order to accomplish this, during the setup of an account, CSRs explain the
invoicing options that GreenWaste offers:
Traditional paper invoicing;
Electronic invoicing via PDF of the invoice;
Electronic invoicing with a link to the Customers eTower account;
Both a PDF invoice and a paper invoice; or,
Both a paper invoice and a link to the Customers eTower account.
The first three options are also available for customers through the Customers eTower portal. The final two
options are internal only and are used in rare cases where a hard invoice may need to go to a site while the
invoice also needs to go to a corporate accounting department, and are traditionally not offered except in
rare instances.
As part of this green initiative, GreenWaste also collects as many email addresses from customers as
possible. These emails allow eTower to send the electronic invoices, as well as give the opportunity to
create a database of all customer accounts. GreenWaste does not sell, market or distribute any email
addresses that are collected.
All Participating Agencies will follow the same general billing protocol for Commercial and centrally invoiced
Multi-Family Dwellings that GreenWaste has successfully implemented in most service areas. All of these
accounts will be invoiced on a monthly basis in arrears for all services rendered. Invoices will be due at the
end of the month the billing is generated.
Residential customers will be billed quarterly in advance for all services. Invoicing will be completed not
earlier than the first date of the quarter and will be due in full at the end of the month the invoice is
generated. In the Pebble Beach CSD this quarterly invoicing will be completed for any services other than
basic services as is the current procedure. The Pebble Beach CSD will add the costs of the basic services
to the Tax Rolls of the homeowners in this service area. Payment to GreenWaste will be due on the first
day of each calendar quarter for the preceding quarters basic services. A sample invoice is included in
Section 9 | Attachments.
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.E Page 2
RFP for Collection Services
Currently GreenWaste invoices the following jurisdiction on the attached schedule:
ServiceArea
Residential
BillingCycle
Numberof
Invoiced
Residential
Accounts
Commerical
BillingCycle
Numberof
Invoiced
Commerical
Accounts ContactPerson ContactNumber
Woodside Quarterly 2,479
Monthly
Arrears 59 KevinBryant 6508516790
PortolaValley Quarterly 1,643
Monthly
Arrears 37 BrandideGarmeaux
6508511700x.
222
LosAltosHills Quarterly 2,843
Monthly
Arrears 15 RichardLee 6509472512
Burbank BiMonthly 934
Monthly
Arrears 74 SteveMachida 4082537863
SantaClaraCountyDist.3a BiMonthly 1,193
Monthly
Arrears 35 CliftonChew 4082823167
SantaClaraCountyDist.2 BiMonthly 4,364
Monthly
Arrears 245
Elizabeth
Constantino 4082823165
SantaCruzCounty Quarterly 34,470
Monthly
Arrears 1,204 TimGoncharoff 8314542160
Capitola Quarterly 2,214
Monthly
Arrears 320 LisaMurphy 8314757300
ScottsValley Quarterly 3,076
Monthly
Arrears 255 ScottHamby 8314405600
PaloAlto
City
Invoiced N/A CityInvoiced N/A PaulaBorges 6504965914
CSUMB Monthly CentralBill Monthly CentralBill AnyaSpear 8313320865
The flexibility of the Tower system allows for alterations in the billing cycles for different areas and allows
GreenWaste the ability to tailor fit billing to each jurisdiction it services. Since Tower is an integrated system
handling Customer Service, routing and billing, as customers start and stop services Tower is able to
immediately pro-rate accounts allowing CSRs and customers immediate access to remaining balances on
accounts.
While generating invoices is a critical piece of the billing system, collecting outstanding balances is also
important in maintaining a healthy relationship with the Participating Agencies. GreenWaste understands
that the collection of these outstanding balances affects not only the company but also the jurisdiction in the
form of franchise fees.
GreenWastes proven collection methodology helps with maintaining accounts in good standing. Utilizing
Towers flexibility in generating messages, GreenWaste is able to target accounts at different periods with
increasingly direct Dunning messages. In general, Dunning messages will follow this general pattern:
Past Due: Reminder, your account is past due. Past due charges not paid may lead to late
charges or disruption in your service.
30 Days Past Due: Your account is currently delinquent and payment in full is due immediately to
avoid a disruption in service.
60 Days Past Due: Your account is delinquent. To avoid a disruption in your service, please pay
your balance in full.
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.E Page 3
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90 Days Past Due: SHUT OFF NOTICE! Your account is in danger of being cancelled for lack of
payment. Accounts not paid in full by the end of this month will be cancelled, sent to an outside
collections agency and reported to {Participating Agency}.
GreenWaste will contact all accounts that are past due every 30 days to remind them of their obligation.
Prior to any discontinuation of service, GreenWaste will also make every effort to contact the customer via
phone and e-mail (if applicable.)
During start up, as well as during all peak call periods, GreenWaste has established procedures to allow for
additional staff to help with the Customer Service Queues. GreenWastes Mitel phone system allows for
flowing of calls between queues. During peak periods if any queue is full after an established waiting
period calls will move from one queue to the next to ensure GreenWaste is answering all calls as promptly
as possible. For example, during peak billing periods GreenWastes Customer Service queue may receive
more calls than agents. When the queue is full, the next calls will flow to the Collections queue where a
Collections agent will be able to assist the customer. All agents who may potentially answer calls from an
individual queue will undergo full training on how to respond to queries in that queue. Calls will always be
prioritized to their main queue with other agents filling a support role as necessary.
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Monterey Regional Waste Management District Section 2.G Page 1
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2.G Subcontractors
GreenWaste will enter into agreement with a trucking company, to be determined, to provide transportation
of recyclable materials from the MRWMD to the GreenWaste MRF in San Jose for processing and
marketing. Additionally, upon award of contract, GreenWaste will subcontract with a local pressure-
washing/steam-cleaning company and portable toilet service to fulfill the Carmel-specific service
requirements.
Below are the required approved facilities as specified in the RFP as well as subcontractors, which
GreenWaste will utilize for the listed services.
Approved Facility or Subcontractor Services
MRWMD
Solid Waste Disposal
C&D Processing / Recycling
Composting
Last Chance Mercantile
Material Recovery Facility (Transfer Station)
Household Hazardous Waste Disposal
Marina SmartFerm Anaerobic Digestion
Jim Friebel Trucking, Inc., HCA Management, Inc.,
Keith Day Company, or alternative
Transportation of Recyclable Materials from
MRWMD to GreenWaste MRF in San Jose
Monterey Bay Window Cleaning Company, or
alternative
Pressure-Washing / Steam-Cleaning
Services to Carmel
United Site Services, or alternative Portable Toilet Services to Carmel
The Offset Project
Section 3.D Expanded Public Education and
Outreach
Outreach, Education , Technical Assistance,
Training and Fee-for-Service Program
Upgrades (ongoing)
Fostering Successful Working Relationships
GreenWaste has sustained a successful working relationship with the MRWMD since June of 2007.
GreenWaste transports solid waste and residuals from its Material Recovery Facility (MRF) in San Jose as
well as from its collection operations out of its facility in Watsonville to the MRWMD for disposal.
Additionally, GreenWaste is 50% owner of ZWEDC, which is a member company of ZWE, the owner and
operator of the Marina SmartFerm Anaerobic Digestion Facility, built at the MRWMD in 2012. ZWE holds
the exclusive license to the technology behind the Marina SmartFerm.
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1
Yard Trimmings placed for collection may not exceed six (6) inches in diameter and three (3) feet
in length and must fit within the Organic Materials cart(s)/bin(s).
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Monterey Regional Waste Management District Section 8 Page 1
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5 Environmental Considerations
Included in this section are the environmental enhancements GreenWaste has implemented across its various
operations. Also included are environmental considerations planned for the collection operations for servicing the
Participating Agencies. The following sections include:
5.A | Vehicle Air Emission Impacts and Fueling Proposal
5.B | Facility Environmental Compliance
5.C | Environmental Enhancements
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Monterey Regional Waste Management District Section 5.A Page 1
RFP for Collection Services
5.A Vehicle Air Emissions Impacts and Fueling Proposal
GreenWaste demonstrates a commitment to environmental initiatives by selecting a brand new 100% CNG-
fueled collection vehicle fleet for servicing the Participating Agencies. As is described in Section 2.A | Solid
Waste, Recyclable Materials, Organic Materials, and C&D Collection within sub-section 2.A.ii.b | Vehicles,
GreenWaste recognizes the benefits of CNG, which include domestic production, noise reduction, and cost
efficiency in the long term. Below is the Proposal Collection Vehicle fleet:
Proposed Collection Vehicles
Air Emissions Collection vehicles will meet all State of California Air Resources Control Board regulations
and will comply with all Federal, State, and local laws, regulations, and proposed legislations not only at
commencement, but also throughout the term of the Agreement. GreenWastes Environmental Compliance
Officer, as referenced in Section 1.D | Key Personnel, will be responsible for ensuring that all vehicles
remain in compliance with all environmental regulations throughout the term of the Agreement. In fact,
GreenWaste has an excellent vehicle compliance record and proactively seeks opportunities to improve
upon its collection fleet. For instance, in 2012, GreenWaste retired 10 older (Tier 0) wheeled loaders used
to collect yardwaste in the City of San Jose and replaced them with 10 new (Tier 3) wheeled loaders utilizing
grant funding from the Bay Area Air Quality Management District (BAAQMD) and its Carl Moyer Grant
Participating
Agency
Service
Recipient
Type Chassis Manufacturer Fuel Type
Body
Manufacturer
Capacity Quantity Cost Age
Crew
Size
Single
Family
Residence
Semi Auto Sideloader Peterbilt 320 CNG Heil MultiTask 30yd 1 $345,000 New 1
Single
Family
Residence
Semi Auto Rear Loader Peterbilt 320 CNG Heil Dura Pack 25yd 3 $295,000 New 2
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 0.35 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.168 $288,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 0.098 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.22 $288,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 1.785 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.645 $288,000 New 1
Single
Family
Residence
Automated Sideloader Peterbilt 320 CNG Heil ASL 30yd 4.9 $345,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 1.0175 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.55 $288,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 0.15 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.566 $288,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 0.3 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.25 $288,000 New 1
Commercial Front Loader Peterbilt 320 CNG Heil Freedom 40yd 2.25 $340,000 New 1
Roll Off Roll Off Peterbilt 320 CNG Galbreath 0-40yd 0.6 $288,000 New 1
Carmel
Marina
Pacific Grove
Pebble Beach
Sand City
Seaside
Del Rey Oaks
Peterbilt 320 CNG Heil ASL
Single
Family
Residence
Automated Sideloader Peterbilt 320 CNG Heil ASL
Single
Family
Residence
Automated Sideloader
Single
Family
Residence
Automated Sideloader Peterbilt 320
CNG
30yd
1
New 1
New 1
New
1
30yd 3.1 $345,000 New 1
0.556 $345,000 New
$345,000
Single
Family
Residence
Automated Sideloader Peterbilt 320 CNG Heil ASL 30yd
Single
Family
Residence
Automated Sideloader Peterbilt 320 30yd
5
0.07 $345,000
CNG Heil ASL 30yd 3.375 $345,000
Heil ASL
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.A Page 2
RFP for Collection Services
Program. GreenWaste was not required to retire these machines; however, GreenWaste felt it was
important to be a proactive environmental leader and to reduce GHG emissions.
Emissions Reduction Plan | GreenWaste will significantly reduce fleet emissions by utilizing
Compressed Natural Gas (CNG) engines in collection vehicles utilized in the Participating
Agencies. CNG burning engines emit nearly eighty-percent (80%) fewer carbon monoxide
emissions and offer greater fuel efficiencies than traditional diesel powered engines. Manufacturer
specification brochures on the proposed vehicles are included in Section 9 | Attachments. Also,
vehicle sizes and types have been carefully chosen for the purpose of maximizing collection
efficiency and minimizing environmental impacts. By reducing vehicle passes on city streets,
emissions and noise concerns will also be greatly reduced. Supervisor and outreach staff vehicles
will be hybrid light duty trucks and passenger cars, which emit fewer GHG emissions and have
increased fuel economy. GreenWastes efforts to reduce GHG emissions and protect the health of
the communities it serves is also described in the upcoming Section 5.C | Environmental
Enhancements.
Age & Replacement Schedule All collection vehicles in service for the Participating Agencies will have an
average vehicle life of 10 or less years throughout the term of the contract. GreenWaste will replace
collection vehicles as necessary in order to maintain compliance with all State of California Air Resources
Control Board regulations and all Federal, State, and local laws, regulations, and proposed legislations.
Inspection and Maintenance GreenWaste will inspect each vehicle twice daily to ensure all equipment is
operating properly and safely. Under the supervision of the Operations Manager and Maintenance
Manager, a Driver Vehicle Inspection Report (DVIR) is completed both pre-trip and post-trip for each and
every collection vehicle. Preventative maintenance is performed on a regular basis and is based on hours
of vehicle use. GreenWaste understands that regular maintenance will result in minimized costs for
compliance. Participating Agency Contract Managers may inspect vehicles at any reasonable time, and
within three (3) calendar days of such a request, to determine compliance with sanitation requirements.
Alternative Fuel While the use of alternative fueled vehicles is not required, GreenWaste believes the use
of CNG engines is much more efficient in the long-term and will result in an estimated forty-five-percent
(45%) cost savings compared to diesel fuel. To this end, GreenWaste is supportive of and proposes to work
with Clean Energy and the MRWMD to design and construct a CNG fueling station at the MRWMD
site. The CNG fueling system GreenWaste proposes will be both a Fast-Fill and Time-Fill CNG fueling
system that fuels either right away or overnight. With the Time-Fill system, drivers park their vehicles in
their designated stall. The K-Rail in the center holds the fueling hose, which is inserted into the tank and the
CNG begins filling the tank overnight. When the driver returns the next day, the vehicle is fueled and ready
to operate. This fueling system is proving to be a much more efficient use of driver time, doesnt require
additional space, and is proving to be much more cost-effective than utilizing public fueling
stations. Included in Section 9Attachments is a Clean Energy brochure.
CNG Fueling Contingency PlanThe proposed CNG fueling station includes multiple compressors
for back-up, so an alternate CNG fueling station is not foreseen to be necessary. However, in the
event that the CNG fueling system at the MRWMD is unavailable, the PG&E Salinas Service
Center will be utilized.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.A Page 3
RFP for Collection Services
Benefits GreenWaste has selected the proposed collection vehicles due to the benefits they present to
both the environment and the well-being of the communities of the Participating Agencies.
Compressed Natural Gas (CNG) Collection Vehicles | CNG fuel reduces engine noise, lowers the
impact on air quality, and reduces the carbon footprint of collection operations. Use of CNG
eliminates potential spillage issues, protecting storm water quality. CNG is domestically produced
and readily available, which assists in local energy security and supports the local economy.
Vehicle Noise Minimization Plan | CNG vehicles are much quieter than standard diesel engines
and will significantly reduce the amount of vehicle noise generated during collection. GreenWaste
strictly maintains all vehicles to ensure that they operate at optimum efficiency and ensure that
engines are much quieter. Vehicles servicing commercial districts will be routed in a manner to
avoid producing noise impacts when driving through residential districts during early morning
hours.
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Monterey Regional Waste Management District Section 5.A Page 4
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Monterey Regional Waste Management District Section 5.B Page 1
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5.B Facility Environmental Compliance
Demonstrated Experience | GreenWaste, its sister company Zanker Road Resource Management (Zanker),
and their newest endeavor Zero Waste Energy Development Company (ZWEDC) have extensive and
demonstrated experience in the development of new facilities and adaptations and upgrades to existing
facilities. From the acquisition of land and negotiation of leases for facilities to the environmental clearance
and permitting of the first dry fermentation anaerobic digestion facility in the United States, the GreenWaste
Family of Companies have successfully developed the following types of facilities:
Administrative offices
Operations and maintenance yards
Fueling facilities
Truck wash
Paint booths
Transfer stations
Material recovery facilities
Outdoor resource recovery operations
Composting operations
Landfill operations
Anaerobic digestion facility
Public infrastructure improvements (sanitary sewer, potable water, reclaimed water, power, )
Facility Development for Participating Agencies | GreenWaste will execute a lease for the building and
space within the Districts property not committed to fill area for the build out of a Corporation Yard and
Maintenance Facility to be utilized for servicing the Participating Agencies. This development will
accommodate GreenWastes collection operations, CNG fueling station, maintenance activities, vehicle and
employee parking, container storage and repair, and administrative offices. Please refer to Section 2.J |
Corporation Yard and Maintenance Facilities for a detailed description of the proposed facility development
for servicing the Participating Agencies.
Ability to Respond to Issues | GreenWaste is well poised to develop and respond to any and all issues
identified during the environmental review, entitlement and permitting a new Corporation Yard and
Maintenance Facility, whether on the Monterey Regional Waste Management District property or a new site.
GreenWaste has experience working collaboratively with regulatory issues with Federal, State and Local
regulatory agencies (both elected bodies and staff), environmental organizations, community groups and
special districts. Specifically, GreenWaste has direct experience with the following regulatory permitting
processes and approvals:
Site Investigations
Phase I/II Investigations
Drilling Permits for Geotechnical Site Investigation &Groundwater Monitoring Wells
Biological Clearances: City of San J ose, USFWS, DFG, ACoE
Erosivity Waivers: Site Investigation and Construction
Statements of Exemption for Geotechnical Investigations
Environmental Clearances through California Environmental Quality Act (CEQA)
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.B Page 2
RFP for Collection Services
Initial Studies
Negative Declarations
Mitigated Negative Declarations
Environmental Impact Reports
Land Use Permits &Approvals
Special Use Permits
Planned Development Permits
Zoning Changes
Groundwater Monitoring Plan Approvals
Administrative Decision on Landfill Closure
Closure-Post Closure Land Use Development Approvals
Preliminary and J urisdictional Determinations
Section 7 Consultations
Construction Permits &Approvals
Grading &Drainage Permits
Building Construction Permits
Stormwater Approvals: SWPPPs &NPDES
Industrial Waste Discharge Permits
Waste Discharge Requirements
Fire Department Clearances &Approvals
Public Infrastructure Improvements
Electricity &Natural Gas Connections
Potable Water Connections
Reclaimed Water Permits and Approvals
Facility Operational Permits
Solid Waste Facilities Permits: RCSIs, TPRs, J TDs
California Air Resources Board: Authority to Construct
Hazardous Material Storage &Handling approvals
GreenWaste is also prepared to develop new and/or significantly adapt any existing facilities as needed or
in the event new technologies become available.
Dry Fermentation Anaerobic Digestion Facility | Most recently, Zero Waste Energy Development Company
(ZWEDC), comprised of GreenWaste and its sister company Zanker, secured more than 40 separate
permits and approvals to construct the first commercial scale dry fermentation anaerobic digestion facility in
the United States. The process of gaining clearances, approvals and permits was incredibly complicated
and perplexing to all those involved in the project, including regulatory agencies, engineers, geologists, and
other professional consultants as no regulatory path existed for this first of its kind facility. Below is a
description of the site and the process developed to navigate a regulatory path that would lay the foundation
for future projects to be permitted. The challenges that were encountered and overcome to construct this
project included, but were certainly not limited to:
Gaining environmental clearances for newtechnology;
Obtaining land use approvals to develop a former landfill;
Ensuring the protection of sensitive public resources;
Proposal to the Monterey Peninsula Communities
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Monterey Regional Waste Management District Section 5.B Page 3
RFP for Collection Services
Finding creative solutions to obtain landfill closure status on a site that was never issued WDRs;
Transferring the technology fromthe German technology to US engineering standards; and,
Securing permits to construct a facility designed to generate and capture methane in an enclosed
building.
The ZWEDC AD Facility project is located on a former landfill owned by the City of San Jose, leased by
ZWEDC. During the site investigation and lease negotiation process, it was discovered that the former
landfill had never been formally closed. The Regional Water Quality Control Board required a Phase I/II site
investigation be conducted on the site and determined that because Waste Discharge Requirements (WDR)
had never been issued for the site, they were unsure how to regulate the site and make a formal
determination on closure. ZWEDC then designed a comprehensive and extensive site investigation and pro-
actively engaged the regulatory agencies and interested environmental and community organizations. Once
the site investigation plan was approved and the work was complete, the RWQCB ultimately issued an
Administrative Decision on Landfill Closure in lieu of a formal Title 27 Landfill Closure. ZWEDC then began
the Closure / Post Closure Land Use Development Application through the Local Enforcement Agency
(LEA) and the California Department of Resources Recycling and Recovery (CalRecycle). During this time,
the conceptual design and construction document development for the site improvements, public
improvements and building plans were underway. ZWEDC undertook a Coordinated Permit Application
process through the City of San Jose that required collaborative and simultaneous review of all site
development infrastructure improvement and building construction documents. Once LEA and CalRecycle
approved the Closure / Post-Closure Land Use Application, the City of San Jose was able to issue the
permits to begin site development, infrastructure improvement and facility construction activities.
Construction is well underway and the first large-scale dry fermentation anaerobic digestion facility in the
United States is slated to be open for commercial operations in late 2013.
The procedure for permitting and beginning construction on this process took approximately four (4) years
as no regulatory path existed for closing the landfill, transferring the technology, permitting the construction
of and ongoing operations of the facility. As demonstrated by the tenacity and commitment to secure
approvals and permits to build the ZWEDC project, GreenWaste is confident in its abilities to develop and
respond to any and all issues identified during the environmental review, entitlement and permitting of any
project undertaken.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.B Page 4
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Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 1
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5.C Environmental Enhancements
Whether it is the use of alternative-fueled vehicles, state-of-the-art organics recovery and recycling
facilities, or progressive sustainability programs, GreenWaste continuously thinks outside the box and
pushes the envelope when dealing with solid waste management practices. GreenWaste integrates
sustainability into all aspects of business including the safety, engagement and happiness of employees. In
addition, GreenWaste strives to minimize environmental impacts and to maximize charitable contributions
and activities to local communities. As the company mantra suggests, GreenWaste is a brighter shade of
green and it is a goal that through GreenWastes programs, every one of its partners, including the
Participating Agencies, will exceed all mandated recycling goals, including AB 341. GreenWastes
comprehensive approach is detailed in the section below and its full program is published in the first
GreenWaste/Zanker Sustainability Report, included in Section 9 | Attachments.
GreenWaste/Zanker Sustainability Report
GreenWaste and its sister company, Zanker Road Resource Management, Ltd. (Zanker), have published
their first Sustainability Report outlining the initiatives that have been taken internally to reduce the
environmental impacts of operations, highlighting the companies focus on community programs and
displaying the companies efforts to create a safe and engaging work environment for employees. Through
this process, GreenWaste/Zanker has set benchmarks in specific categories to ensure responsible and
sustainable business growth. The GreenWaste/Zanker Sustainability Report focuses on leadership in
collection and processing technology, innovation in diversion programs amongst the industrys haulers and
processors, and addresses many headline issues in California, including Climate Change, Zero Waste, and
Sustainable Communities.
GreenWaste is making strides towards achieving the goals in its Sustainability Report through the following
programs and initiatives:
Commitment to Sustainability | The published Sustainability Goals of GreenWaste are outlined below.
Material Processing Operations
M.01 Achieve operational efficiency of 0.07 metric tons of CO
2
e emitted per ton processed by 2015.
M.02 Manage over 1,200,000 tons of materials annually by 2015.
M.03 Strive for zero waste at all facilities.
M.04 Receive zero Local Enforcement Agency violations at all facilities.
M.05 Implement a carpet collection and recycling program for the communities GreenWaste serves.
Green Building and Energy
G.01 Expand lighting retrofits throughout all facilities.
G.02 Conduct a feasibility study for a CNG fueling station at one (or more) GreenWaste facility.
G.03 Exceed air quality compliance standards for the GreenWaste fleet.
G.04 Certify all facilities as Green Businesses by 2015.
G.05 Implement a semi-annual auditing plan for GreenWastes green office program.
G.06 Track and maximize water efficiency at all processing facilities.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 2
RFP for Collection Services
G.07 Transition all non-collection company vehicles into hybrid/alternative fueled.
G.08 Replace 30% of diesel powered equipment with cleaner energy options.
G.09 Strive to decrease sub haulers' GHG emissions by 50%.
G.10 Reduce employee vehicle trips by 25% by encouraging carpooling, busing and biking to work.
G.11 Utilize electrical power from clean, renewable sources to the extent possible.
G.12 Achieve 100% compliance with GreenWastes Environmentally Preferable Purchasing Policy
(EPPP).
G.13 Obtain LEED Gold on all new qualified construction projects.
Employee Safety and Work Environment
E.01 Strive for zero lost time work place injuries.
E.02 Incorporate charitable activities into employee engagement and appreciation programs.
E.03 Incorporate environmentally sustainable activities into employee appreciation programs.
E.04 Maintain industry leading health and safety policies for on the job safety.
E.05 Expand employee equipment and vehicle training, cross-training and certification programs.
E.06 Encourage upward mobility for high potential employees.
E.07 Have 100% of the management team serve on community boards and/or commissions.
Climate Action Planning | GreenWaste publically reports all greenhouse gas (GHG) emissions in order to
reveal the climate impact of collection and processing operations, and to help develop strategies towards
becoming a more environmentally sustainable company. GreenWaste is committed to providing
environmentally sustainable collection and processing operations for the more than 250,000 residential and
commercial customers serviced. The breadth of operations puts GreenWaste in a unique position to
transform and integrate processes to help meet GHG reduction goals as well as the statewide goals
described in AB 32.
Carbon Footprint Measurement & Management | In order to further the transparency of its commitment to
the environment, GreenWaste voluntarily reports and verifies its GHG emissions inventories through The
Climate Registry (TCR). GreenWaste is a current member of TCR and has reported its entity-wide
emissions for calendar years 2008 through 2012
1
. TCRs program requires third-party verification of the
publically reported emissions, which ensures accurate and consistent measurement of GHGs. GreenWaste
believes managing its GHG emissions is one of its most important environmental goals, as reducing GHG
impacts also help to reduce other environmental impacts. In order to best manage its GHG emissions,
GreenWaste needed a baseline from which it now evaluates the companys impacts.
GreenWastes largest sources of emissions in 2012 were mobile emissions from vehicles (92%), followed by
indirect emissions from electricity usage (8%) as shown in the graph below. GreenWaste is continually
looking at ways to reduce emissions from both sources, and has already started to do so by using lower
carbon fuels, such as CNG and biodiesel, and by utilizing energy efficient equipment.
1
The CY2012 inventory is currently undergoing the third-party verification process.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 3
RFP for Collection Services
2012 Emissions Inventory by Category
GreenWaste will continue to report GHG emissions, allowing for accurate measures of how its Sustainability
Programs impact the Carbon Footprint of its numerous collections and processing operations. Additionally,
this reporting allows GreenWaste Management to understand the implications of AB 32 policy changes, City
requirements and other regulations on its carbon footprint and operations. This will enable GreenWaste to
continue to provide competitive services as energy costs rise, and demonstrate corporate accountability and
responsibility during a time when carbon, energy, recycling, and waste regulations are continuing to evolve.
Waste Diversion Goals & Avoided GHG Emissions | GreenWaste has demonstrated a commitment to
environmental initiatives by significantly exceeding the recycling and waste diversion expectations set by
many of the jurisdictions it serves. GreenWaste is currently diverting over eighty percent (80%) of all
material collected and processed from being landfilled, which facilitates GHG emission reductions.
GreenWaste further supports GHG emission reductions by:
Recycling and composting the waste managed;
Recovering valuable organic feedstock for biomass energy;
Reducing the demand for rawor virgin materials and decreasing overall energy use through re-
manufacturing with recycled materials;
Increasing carbon sequestration by forests by reducing the need for trees for wood and paper
DirectMobile
92%
Direct
Stationary
0%
Indirect
Electricity
8%
Fugitive
0%
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 4
RFP for Collection Services
products;
Creating high quality compost that reduces the demand for water, fertilizer, and other soil inputs;
Maximizing the compost created fromorganic discards that results in increased soil carbon
storage;
Calibrating existing and developing newprocessing systems to create high-caloric feedstock for
production of biomass energy; and,
Reducing the demand for fossil fuels through the development of the first dry fermentation
anaerobic digestion facility in the United States.
GreenWaste has quantified its avoided GHG Emissions using the EPAs WARM Model, which was
developed to help solid waste managers evaluate management options with respect to their GHG emissions
impact. WARM calculates the emissions impacts of several waste management options (landfill, recycling,
composting, and combustion with energy recovery) for 34 separate categories of waste materials. The
WARM emission factors are based on an EPA study entitled Solid Waste Management and Greenhouse
Gases: A Life-Cycle Assessment of Emissions and Sinks, originally published in 2002 and now in its 13th
edition released in February 2012. In 2011
2
alone, GreenWaste processed over 345,000 tons of incoming
material at the GreenWaste MRF in San Jose and of the materials diverted from landfill, the tonnages were
distributed among the categories, below:
Recycled material 59,952 tons
Biomass energy feedstock 40,033 tons
Composted material 177,413 tons
The GHG impacts are assessed by using the WARM model to estimate the following categories of
emissions:
Avoided emissions fromrecycling (i.e. reduced resource extraction and wood harvest, reduced
manufacturing energy, etc.);
Avoided fossil fuel emissions frombiomass energy production;
Soil carbon storage fromcompost application;
Avoided landfill emissions fromorganics diversion fromthe landfill; and,
Actual landfill emissions fromthe fraction landfilled minus fossil fuel offsets fromlandfill gas energy
generation.
When organics are landfilled, not all of the material decomposes. Therefore since some portion remains,
CalRecycles position is that it is technically correct to quantify and report that a portion of carbon stays in a
landfill. However, interpreting the carbon stored in a landfill as an offset to landfill methane emissions is
inconsistent with greenhouse gas reduction goals and targets in California. Additionally, encouraging
landfilling organic materials also runs counter to CalRecycles goals to remove organics from
landfills. Because of this, biogenic carbon storage is not considered an avoided emission in this analysis.
2
Calculations to measure the avoided indirect emissions from2012 operations are currently underway.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 5
RFP for Collection Services
WARM Results | GHG emissions for the categories listed above are shown below.
Note: avoided emissions are negative and are shown in parenthesis.
Avoided emissions from recycling (155,849)
Avoided fossil emissions from biomass energy (18,781)
Soil carbon storage from compost application (74,222)
Landfill emissions from the fraction landfilled = 12,478
Overall GHG impacts (sumof the emissions shown above) (236,375)
Pursuits to Zero Waste | In order to support GreenWastes highest and best use philosophy and to further
develop organics to energy projects and technology, GreenWaste and Zanker recently formed Zero Waste
Energy Development Company (ZWEDC) to maximize organics recovery and capture the energy value of
food waste and organics. ZWEDC is building the first-of-its-kind in the United States commercial scale dry
fermentation Anaerobic Digestion (AD) and In Vessel Composting (IVC) facility in the City of San Jose.
Once built, this facility will be the largest operational facility of its kind in the world.
The AD Facility will use a batch AD system that will take organic materials and, through a dry fermentation
process, produce a biogas containing 50-60% methane. The technology that will be used is proprietary and
has been commercially demonstrated in Germany and other locations for use on the organic fraction of the
Municipal Solid Waste (MSW) stream. The AD technology captures carbon dioxide and methane from the
controlled composting of organic materials in large airtight containers. The organic material feedstock will
be made up of food waste, green waste and the organic portion of the MSW stream from the GreenWaste
MRF.
The ZWEDC AD facility will be constructed in three nearly identical phases with each phase capable of
processing up to 90,000 tons per year of organic material. The first few stages of the AD process take place
in an enclosed building consisting of a receiving area for feedstock material delivery and storage; 16
digesters (i.e., large airtight containers); an engine room for electrical generation; 4 compost curing tunnels;
and biogas storage container area. The entire enclosed building is equipped with an air circulation and
control system that effectively contains all the air in the building and exhausts air as necessary through a
specially designed and constructed biofilter for controlling odors. The biogas generated during the digestion
process will be collected, properly stored and processed within the enclosed building. From there, the
biogas may be used to power onsite or off-site generators, or cleaned and compressed for use in CNG
powered vehicles.
Water Resource Conservation | GreenWaste installed a new, state-of-the-art biodigester at the GreenWaste
MRF to process all wash water prior to discharge to the sanitary sewer. GreenWastes older and outdated
wash pad did not require replacement; however, the decision was made to upgrade the system to ensure
the wash pad operations were not impacting the local water treatment plant and ultimately, the San
Francisco Bay. GreenWastes new wash pad and biodigester ensures there are zero pollutants discharged
from its washing operations. GreenWaste has also planted water efficient landscaping and vegetative
swales at its maintenance yard and Watsonville facility to conserve water and naturally treat storm water
prior to discharge.
Clean Air Vehicles | In 2012, GreenWaste retired 10 older (Tier 0) wheeled loaders used to collect
yardwaste in the City of San Jose and replaced them with 10 new (Tier 3) wheeled loaders utilizing grant
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 6
RFP for Collection Services
funding from the Bay Area Air Quality Management District (BAAQMD) and its Carl Moyer Grant Program.
GreenWaste was not required to retire these machines; however, GreenWaste felt it was important to be
proactive environmental leaders, to reduce GHG emissions and to protect the health of the communities it
serves.
Emissions Reduction Plan | GreenWaste will significantly reduce fleet emissions by utilizing Compressed
Natural Gas (CNG) engines in collection vehicles utilized in the Participating Agencies. CNG burning
engines emit nearly eighty-percent (80%) fewer carbon monoxide emissions and offer greater fuel
efficiencies than traditional diesel powered engines. Manufacturer specification brochures on the proposed
vehicles are included in Section 9 | Attachments. Also, vehicle sizes and types have been carefully chosen
for the purpose of maximizing collection efficiency and minimizing environmental impacts. By reducing
vehicle passes on city streets, emissions and noise concerns will also be greatly reduced. Supervisor and
outreach staff vehicles will be hybrid light duty trucks and passenger cars, which emit fewer GHG emissions
and have increased fuel economy.
GreenWaste Carpet Recycling | GreenWaste Carpet Recycling (GWCR) is owned and operated by
GreenWaste and collects, analyzes, sorts and processes post-consumer carpeting, padding, commercial
broadloom carpet and carpet tiles throughout Northern California. As a proud member of the Carpet
America Recovery Effort (C.A.R.E.), GWCR facilities meet and/or exceed the requirements as a C.A.R.E.
Certified Collector. GWCRs first-of-its kind processing facility is located in California and harvests
resources from carpet and currently boasts a 95% zero-to-waste ratio. The sheered fibers, polypropylene
backing strands and calcium carbonate harvested resources are used to manufacturer new carpet, carpet
padding, plastic automobile parts, erosion control products, building products, floor tile and other various
commodities all in California.
Supporting Sustainable Agriculture
Organics to Compost - A Foundation to Sustainable Food | Organics processed at the GreenWaste MRF
are transported to one of two facilities, the ZWEDC AD facility or Z-Best Composting Facility (Z-Best), where
they become a valuable soil amendment used in many agriculture applications and landscaping projects
throughout Northern and Central California. Not only does this organics to compost program reduce GHG
emissions through increased landfill diversion, but the compost also provides additional downstream
benefits such as increased carbon sequestration of soils, water usage reduction, soil erosion prevention,
and a reduction in synthetic fertilizer use. Using CARBs Technical Document
3
GreenWaste can estimate
the water, fertilizer and soil savings that are achieved by operations described below.
Reducing Water Usage in Agriculture | When compost is applied, the density of the soil decreases, which
allows more water to be stored in the spaces between particles. Compost acts as a sponge, reducing the
overall amount of watering needed. All efforts in water conservation are significant as water scarcity has
become a dominant concern in the State of California (as well as many other Western States).
Furthermore, pumping and transporting water requires enormous amounts of energy (resulting in GHG
emissions) and impacts surrounding ecosystems. Fortunately, these effects can be mitigated through the
use of compost. From 2009 to 2011, application of compost (generated from organics processed at the
GreenWaste MRF and composted at Z-Best) has assisted in a savings between 84 - 575 million gallons of
3
Method for Estimating Greenhouse Gas Emissions Reductions fromCompost fromCommercial Organic Waste, published November 14, 2011.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 7
RFP for Collection Services
water
4
. GreenWastes projections show that by 2015, GreenWaste may be able to assist in the cumulative
savings of 73,610 metric tons of carbon dioxide equivalents.
Reducing Fertilizer Usage & Keeping Soils Healthy | The application and use of compost plays an important
role in decreasing soil erosion and reducing the amount of chemical fertilizer needed to enhance the
productivity of soil. Preventing erosion by enhancing soil helps to conserve the naturally occurring nutrient-
rich top layer of soil. Additionally, stopping this loss protects local waterways and ecosystems that can be
severely damaged from the release of silt, fertilizer, pesticides and herbicides in the environment. Lastly,
compost helps maintain the healthy balance of organisms that soils need to remain fertile, reducing the
need for chemical fertilizers.
Compost also assists in the battle against climate change by reducing GHG emissions and environmental
impacts. By reducing the amount of synthetic fertilizers needed, the amount of virgin materials required for
those fertilizers is reduced, and energy is saved in the harvesting and processing of these virgin materials.
Healthy soil captures carbon that may otherwise escape into the environment as carbon dioxide. Again,
using CARBs Technical Document GreenWaste has been able to measure the decrease in soil erosion and
reduced fertilizer consumption resulting from the use of compost from Z-Best from 2009 to 2011, and the
projected potential future impacts of its operations. From 2009 to 2011 use of Z-Best compost has saved
over 67,000 tons of soil from being eroded and prevented almost 17,000 tons of fertilizers from being used.
Green Business Certification
GreenWaste has implemented many sustainable business practices that focus on environmental
stewardship and sustainability and have worked with the Santa Clara County Green Business Program to
certify a number of their offices throughout the Bay Area. The GreenWaste headquarters in San Jose and
the GreenWaste of Palo Alto office are both Green Business Certified, exemplifying environmentally sound
office practices that include use of recycled content supplies, increased energy efficiency, internal waste
reduction, water conservation, and use of non-toxic products. GreenWastes Watsonville Operations and
Transfer Facility is currently being reviewed under the Monterey Bay Green Business Program and
GreenWaste commits to applying for Green Business accreditation through the Monterey Bay Green
Business Program for any facilities developed or upgraded under this Agreement.
Zero Waste Policy | GreenWaste enforces zero waste office policies. All employees are encouraged to
participate and are provided with education and training to assist in understanding the importance of
recycling and composting. In order to most efficiently and effectively implement GreenWastes internal
recycling program, the Outreach team created signage, ensured that adequate and appropriate containers
were conveniently located in all GreenWaste buildings, and conducted multi-lingual training for each
department. In addition, the janitorial staff was trained to identify contamination and to maintain proper
separation of materials, allowing GreenWaste to control both the front and back end of the program.
Environmentally Preferable Purchasing Policy | To ensure the success and efficiency of GreenWastes zero
waste policy, a company-wide Environmentally Preferable Purchasing Policy (EPPP) is in place.
GreenWaste has developed a purchasing list for commonly used office, cleaning and break-room supplies,
encouraging the purchase of products that contain recycled content to conserve energy and water whenever
possible. By incorporating environmental considerations in purchasing, GreenWaste is actively reducing
4
The CARB Technical Document provides a range of water savings fromthe use of compost.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 5.C Page 8
RFP for Collection Services
the impact of its operations on the environment, avoiding unnecessary hazards, protecting public health,
reducing costs and liabilities, and helping develop and support markets for environmentally responsible
products. As a secondary benefit, GreenWastes goal is for the EPPP to also assist in energy, water and
material resources savings as well as a reduction in long-term operating and maintenance costs. The
following are key concepts of GreenWastes EPPP that have been implemented.
Recycled Content, Recyclable Materials, Waste Reduction & Reuse
All offices will utilize a minimumof 30%post-consumer recycled content paper products;
All offices will have recycling bins for easy access recycling;
Internal waste reduction and reuse protocol(s) will be in affect;
Paperless invoicing and bill payment are actively encouraged;
Enable duplex feature on printers and copiers;
Use of rechargeable batteries; and,
Encourage reusable and washable utensils and supplies.
Energy Efficient Operations
Electronic equipment (computers, copiers, printers, faxes, etc.) will be Energy Star
compliant and turned off at the end of each day;
Installation of newer, efficient equipment;
Use of occupancy sensors for office lighting;
Use of task lighting; and,
Enable power saving feature on all office equipment.
Water & Resource Conservation
Design, construction, and daily operations will be incorporated at GreenWaste facilities; and,
Whenever possible, non-toxic products will be used.
Additional Environmentally Sustainable Practices
Alternatively-fueled collection vehicles with reduced emissions;
Hybrid/Electric company vehicles; and,
Routing specifically designed and recalibrated to increase route efficiencies in order to
reduce vehicle miles traveled.
These environmentally friendly practices demonstrate that GreenWaste practices what it preaches and is a
true environmental leader. Prior to commencement of services in the Participating Agencies, GreenWaste
will develop and implement an EPPP at its new facility located at the MRWMD that meets the specifications
required by the Agency Contract Manager. A copy of the GreenWaste Environmentally Preferable
Purchasing Policy is included in Section 9 | Attachments.
Thispageintentionallyleftblank
EXHIBIT G2:
CONTRACTORS PROPOSAL
COST BASIS FOR PROPOSAL
Form 1
General Proposal Information Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
A. Method of Collection (e.g. manual, semi-automatic, fully automated, split body, etc.)
1. Solid Waste Carts
Semi-automated single compartment
2. Recyclable Material Carts
Semi-automated single compartment
3. Organic Material Carts
Semi-automated single compartment
4. Solid Waste Bins
Semi-automated single compartment
5. Recyclable Material Bins
Semi-automated single compartment
6. On-Call Bulky Item Reuse Collection
Semi-automated single compartment and flat bed truck with lift gate
B. Collection Vehicle Manufacturer , Model #, and Year (for each vehicle to be used)
1. Solid Waste Carts
2014/15 Peterbilt 320 CNG with Heil Dura Pack Rear Loader
2. Recyclable Material Carts
2014/15 Peterbilt 320 CNG with Heil Dura Pack Rear Loader
3. Organic Material Carts
2014/15 Peterbilt 320 CNG with Heil Multitask Side Loader
4. Solid Waste Bins
2014/15 Peterbilt 320 CNG with Heil Freedom Front Loader and
2014/15 Peterbilt 320 CNG with Heil Dura Pack Rear Loader
5. Recyclable Material Bins
2014/15 Peterbilt 320 CNG with Heil Freedom Front Loader 2014/15
Peterbilt 320 CNG with Heil Dura Pack Rear Loader
6. Solid Waste Drop Box
2014/15 Peterbilt 320 CNG with Galbreath Hook Lift
7. Recyclable Materials Drop Box
2014/15 Peterbilt 320 CNG with Galbreath Hook Lift
8. Organic Materials Drop Box
2014/15 Peterbilt 320 CNG with Galbreath Hook Lift
9. C&D Drop Box
2014/15 Peterbilt 320 CNG with Galbreath Hook Lift
10. On-Call Bulky Item Reuse Collection
2014/15 Peterbilt 320 CNG with Flat Bed Body
Page 1 of 22
Form 1
General Proposal Information Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
C. Container Manufacturer and Specifications
1. Carts
Rehrig Pacific in sizes 20g, 35g, 65g and 95g carts
2. Bins
Consolidated Fabricators in sizes 1yd, 2yd, 3yd, 4yd, 6yd and 8yd bins
3. Drop Box
Consolidated Fabricators in sizes 10yd, 20yd, 30yd, and 40yd bins
D. Support Facilities
1.
Address of collection vehicle parking,
maintenance, washing, and route staff parking
facilities
Marina Regional Waste Management District
14201 Del Monte Blvd
Marina, CA.
2. Address of administrative office
Marina Regional Waste Management District
14201 Del Monte Blvd. Marina CA.
3. Address of billing office
1500 Berger Dr. San Jose, CA 95112
4. Address of customer service office
Marina Regional Waste Management District
14201 Del Monte Blvd, Marina CA.
Page 2 of 22
Form 2
Operating Statistics City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
Other (Form 6D)
Solid Waste
Recyclable
Materials
Organic
Materials Solid Waste
Recyclable
Materials
Commercial
Organics Solid Waste
Recyclable
Materials
Organic
Materials C&D
On-Call Bulky
Program TOTAL
1 Account Information
# of weekly accounts/customers 3334 3148 2230 156 34 50 1 3.6 8,957
Labor Information
2 # of regular route personnel 2 2 1 0.25 0.10 0.10 0.033 0.131 0.126 6
3 Labor hours/day/person 9.00 9.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 74
4 Total labor hours/year 4,680 4,680 2,080 520 208 208 69 272 262 12,979
Route Information
# of routes per
5 Weekday 1.00 1.00 1.00 0.25 0.10 0.20 0.03 0.12 0.116 3.82
6 Saturday 0.12 0.05 0.17
7 Sunday
# of persons/route per
8 Weekday 2.00 2.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 11.00
9 Saturday 1.00 1.00 2.00
10 Sunday
# of route hours/day/route per
11 Weekday 8.00 8.00 7.00 7.00 7.00 8.00 7.00 7.00 7.00 66.00
12 Saturday 1.00 0.50 1.50
13 Sunday
# of route hours/year per
14 Weekday 2,080 2,080 1,820 455 182 416 60 218 211 7,522.58
15 Saturday 6 1 7.54
16 Sunday
17 Total 2,080 2,080 1,820 461 183 416 60 218 211 7,530.12
18 # of FTE routes 1.00 1.00 0.88 0.22 0.09 0.20 0.03 0.11 0.10 3.62
19 Total # of setouts/day for all routes 557.00 529.00 334.00 20.00 1.00
20 # of setouts/day/FTE route 557.00 529.00 381.71 100.00 9.85
21 # of setouts/week 2,785.00 2,645.00 1,670.00 100.00 5.00
22 # of drive-bys/week 2,933.00 3,148.00 2,230.00 100.00 5.00
23 Set out rate (%) 95% 84% 75% 100% 100%
24 # of lifts/week for all routes 156 34
25 # of lifts/year for all routes 8,112 1,768
26 # of lifts/route hour 17.59 9.65
27 # of pulls/week for all routes 1 3.60
28 # of pulls/year for all routes 52 187
29 # of pulls/route hour 0.87 0.86
Vehicle Information
30 # of regular collection vehicles (from Form 4) 1.00 1.00 1.00 0.25 0.10 0.10 0.03 0.12 0.12 3.72
31 # of spare collection vehicles (from Form 4) 1.34 1.33 1.33 0.25 0.10 0.03 0.14 0.12 4.63
32 Total # of collection vehicles 2.34 2.33 2.33 0.50 0.20 0.10 0.07 0.26 0.23 8.35
33 # of annual gallons used in collection vehicles
Tonnage Information (annual)
34 Solid waste collected 2,366.33 - - 661.25 - 202.14 - - - - 3,229.72
35 Recyclable materials collected - 1,610.14 - - 396.50 - - - 110.33 6.90 2,123.87
36 Organic materials collected - - 1,434.75 - - 260.00 - - - - - 1,694.75
37 C&D collected - - - - - - - - 970.78 2.99 973.77
38 Total Collected 2,366.33 1,610.14 1,434.75 661.25 396.50 260.00 202.14 - - 1,081.11 9.89 8,022.11
39 Processing residue disposed 93.00 14.00 23.00 2.60 244.00 1.00 377.60
40 Net Diverted (Line 35+36+37-39) - 1,517.14 1,420.75 - 373.50 257.40 - - - 837.11 8.89 4,414.79
Projected Diversion Rate 55.0%
REPORT FOR 12-MONTH PERIOD
From July 1, 2015 To June 30, 2016
Bins (Form 6B) Drop Box (Form 6C) Carts (Form 6A)
Page 3 of 22
Form 2
Operating Statistics City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
Notes for Form 2:
Pulls = pull and return etc.
Full Time Equivalent (FTE) = 40 hours per week, 2,080 hours per year
Line 2 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 3 - Identify number of hours per day each regular route employee will work each day (including breaks, pre- and post-route checks, etc., excludes casual/pool personnel).
Line 4 - Should equal Line 2 * Line 3 * 260 days
Line 1 - Should equal the number of customer serviced on a weekly basis
Line 22 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Lines 5, 6, and 7 - Information is to be reported for collection routes only and does not include any support (e.g., container delivery routes, cleanup routes, missed pickup routes etc.)
Line 8, 9, and 10 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Lines 11, 12, and 13 - Identify number of hours per day each route will take to complete (including collection time and hauling time to transfer station, landfill, or processing site).
Line 14 - Should equal Line 5 * Line 11* 260 days
Line 15 - Should equal Line 6 * Line 12 * 52 weeks
Line 16 - Should equal Line 7 * Line 13 * 52 weeks
Line 17 - Should equal Line 14 + Line 15 + Line 16
Line 18 - Should equal Line 17 / 2,080 hours
Line 19 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 20 - Should equal Line 19 / Line 18
Line 21 - Should equal Line 19 * 5 days
Line 28 - Data should equal Line 27 * 52 weeks. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 29 - Should equal Line 28 / Line 17
Line 30 - No input needed by proposer, data linked to Form 4 - Capital. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 23 - Should equal Line 21 / Line 22
Line 24 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 25 - Data to be input by proposer and should equal Line 24 * 52 weeks. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 26 - Should equal Line 25/ Line 17
Line 27 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 31 - No input needed by proposer, data linked to Form 4 - Capital. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 40 - Should equal Line 35 + Line 36+ Line 37 - Line 39
Line 32 - Should equal Line 30 + Line 31
Line 34 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 35 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 36 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 33 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 37 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Line 38 - Should equal Line 34 + Line 35 + Line 36+ Line 37 .
Line 39 - Data to be input by proposer. Data should reflect the assumptions used for the basis of the costs proposed in Forms 6A - 6D.
Page 4 of 22
Form 3
Proposed Labor Requirements City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
Route Personnel Headcount (include fraction of employee)
# of Regular Personnel # of Casual/Pool Total
Solid Waste Carts 2.000 0.280 2.280
Recyclable Materials Carts 2.000 0.125 2.125
Organic Materials Carts 1.000 0.125 1.125
Solid Waste Bins 0.250 0.030 0.280
Recyclable Materials Bins 0.100 0.100
Drop Box Solid Waste 0.033 0.033
Drop Box Recyclable Materials 0.000 0.000
Drop Box Organic Materials 0.000 0.000
Drop Box C&D Materials 0.131 0.131
On-Call Bulky Program 0.116 0.116
Subtotal Route Personnel 5.630 0.560 6.190
# of Employees
Chief Executive Officer/Chief Financial Officer
General Manager
Operations Manager 0.116
Route Supervisor Cart Service 0.039
Route Supervisor Bin Service 0.039
Route Supervisor Drop Box 0.039
Dispatcher 0.232
Operations Clerk
Container Distribution 0.116
Container Maintenance/Welder 0.400
Maintenance Supervisor
Shop Foreman 0.116
Maintenance Mechanic 0.116
Maintenance Personnel
Shop Clerk
Yard Personnel 0.116
Controller
Staff Accountant
Office Manager 0.116
Accounting Clerk
Customer Service Supervisor
Customer Service Representatives 0.464
Receptionist
Safety Manager
Recycling Manager
Recycling Center Personnel
Recycling/Public Education Coordinator 0.232
Public Education Manager/Community Relations Manager 0.116
Other (specify): Loader Operator 0.116
Other (specify): Carmel Village - Utility 0.600
Other (specify): __________________
Subtotal Other Personnel 2.973
9.163 Total ALL Personnel
Other Personnel Headcount (include fraction of employee
allocated to each Participating Agency)
Indicate below the Form # and Category
where employee wages and benefits are
included (e.g., # 6D - Container
Maintenance). Alternatively indicate if part
of Corporate Overhead charge.
6E Overhead
6E Overhead
6E Overhead
6E Overhead
6E Overhead
6E Overhead
6E Vehicle Maintenance
6E Overhead
6E Container Maintenance
6E Vehicle Maintenance
6E Overhead
6E Overhead
6E Overhead
6E Overhead
6E Overhead
6E Overhead
Page 5 of 22
Form 4 Capital Requirements City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
Actual Spare Total
Solid Waste Carts 1.000 0.340 1.340 395,300 $
Recyclable Materials Carts 1.000 0.330 1.330 395,300 $
Organic Materials Carts 1.000 0.330 1.330 395,300 $
Solid Waste Bins 0.250 0.250 85,000 $
Recyclable Materials Bins 0.100 0.100 34,000 $
Drop Box Solid Waste 0.033 0.033 7,920 $
Drop Box Recyclable Materials 0.000
Drop Box Organic Materials 0.000
Drop Box C&D Materials 0.120 0.015 0.135 32,400 $
On-Call Bulky Program 0.116 0.116 14,500 $
Subtotal 3.503 1.015 4.518 1,359,720 $
Other Vehicles
Pickup Trucks 0.232 0.232 9,280 $
Container Distribution 0.516 0.516 64,500 $
Mobile Service Truck 0.116 0.116 11,600 $
Other (specify): Outreach Vehicle 0.174 0.174 12,180 $
Other (specify): Cat 924 Loader 0.232 0.232 26,100 $
Other (specify): Beach Service Vehicle 1.000 1.000 50,000 $
Subtotal 2.270 0.000 2.270 173,660 $
Total Vehicle Cost 1,533,380 $
Containers
Cart service
Solid Waste 20-gallon 367 7 374 15,732 $
Solid Waste 32- or 35-gallon 1613 32 1645 60,814 $
Solid Waste 64-gallon 645 13 658 30,736 $
Solid Waste 96-gallon 308 6 314 16,102 $
Recyclable Material 64-gallon 2510 50 2560 119,571 $
Recyclable Material 96-gallon 279 6 285 14,577 $
Organic Material 64-gallon 233 4 237 10,622 $
Organic Material 96-gallon 2007 40 2047 104,936 $
Subtotal 7962 158 8120 373,092 $
Bin service
1 cubic yard 27 1 28 12,096 $
2 cubic yards 29 1 30 15,690 $
3 cubic yards 6 0 6 3,588 $
4 cubic yards 11 0 11 7,222 $
6 cubic yards 0 0 0
8 cubic yards 0 0 0
Subtotal 73 2 75 38,596 $
Drop Box service
10 cubic yards 2 2 8,582 $
15 cubic yards 0
20 cubic yards 4 4 16,948 $
25 cubic yards
30 cubic yards 5 5 26,420 $
35 cubic yards 0
40 cubic yards 4 4 22,916 $
Other (specify): __________________ 0
Other (specify): __________________ 0
Subtotal 15 0 15 74,866 $
Other Containers
Kitchen Food Scraps Pail 0
Multi-family Personal Recycling Bin 0
Bins for Indoor Use for Commercial Customers 0
Subtotal 0 0 0 - $
Total Container Cost 486,554 $
Other
Offices 8,700 $
Corporation Yard/Maintenance
Container Storage Yard
Shop Equipment 17,400 $
Fueling Equipment 0 $
Computer, phone and Office Equipment 15,196 $
On board vehicle computers 85,762 $
Facility build-out 23,200 $
Total Other Cost 150,258 $
Total Cost 2,170,192 $
Collection Vehicles
Proposed Cost
During Contract
Term
Total
Page 6 of 22
Form 5
Summary of Contractor's Compensation City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
RATE PERIOD 1
(
6D)
From July 1, 2015 To June 30, 2016 Solid Waste
Recyclable
Materials
Organic
Materials Solid Waste
Recyclable
Materials
Commercial
Organics Solid Waste
Recyclable
Materials
Organic
Materials C&D
On-Call
Bulky
Program TOTAL
Annual Cost of Operations
Labor-Related Costs $166,291 $166,291 $82,069 $21,055 $8,422 $8,450 $2,779 $0 $0 $11,033 $9,668 $476,058
Vehicle-Related Costs $20,323 $20,230 $11,250 $2,769 $1,117 $1,111 $346 $0 $0 $1,379 $1,200 $59,725
Fuel Costs $17,492 $16,717 $17,805 $4,088 $1,711 1,764 $505 $0 $0 $2,054 $2,046 $64,183
Other Costs $24,228 $24,145 $14,041 $4,116 $1,660 $2,373 $366 $0 $0 $1,461 $915 $73,304
Direct Depreciation $34,579 $35,297 $34,057 $7,505 $3,002 $5,210 $1,532 $0 $0 $6,147 $967 $128,295
Total Allocated Costs - Labor, Vehicle, Fuel & Other $133,350 $133,350 $133,350 $28,674 $11,470 $2,706 $2,672 $0 $0 $10,930 $4,891 $461,392
Total Allocated Costs - Depreciation & Start-Up $7,341 $7,341 $7,341 $1,579 $631 $474 $147 $0 $0 $602 $269 $25,726
Total Annual Cost of Operations $403,604 $403,371 $299,913 $69,786 $28,013 $22,088 $8,348 $0 $0 $33,605 $19,955 $1,288,683
Profit $66,561 $66,526 $51,112 $11,693 $4,693 $3,855 $1,366 $0 $0 $5,508 $3,202 $214,515
Pass-Through Costs
Disposal Cost $122,458 $4,813 $725 $34,220 $1,190 $0 $10,461 $0 $0 $12,627 $52 $186,544
Processing Costs $0 ($64,406) $43,043 $0 ($15,860) $10,920 $0 $0 $0 $42,427 ($132) $15,992
Interest Expense $11,152 $11,383 $10,983 $2,420 $968 1,120.00 $498 $0 $0 $1,978 $312 $40,815
Direct Lease Costs $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Allocated Costs - Lease $11,336 $11,336 $11,336 $2,438 $975 $0 $227 $0 $0 $929 $416 $38,993
Total Pass-Through Costs $144,945 ($36,874) $66,087 $39,077 ($12,727) $12,040 $11,186 $0 $0 $57,961 $648 $282,344
$615,110 $433,024 $417,112 $120,557 $19,979 $37,983 $20,900 $0 $0 $97,073 $23,805 $1,785,542
Agency Fees
Franchise Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $194,828
Administrative Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $0
AB 939 Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $0
Household Hazardous Waste Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $0
Vehicle Impact Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $0
Litter Abatement Fee - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $0
Total Agency Fees - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $194,828
Bulky Item Credit ($44)
1% Savings ($19,803)
Total Proposed Annual Costs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - $1,960,523
Total Costs before Agency Fees*
Carts (Form 6A) Drop Box (Form 6C) Bins (Form 6B)
Page 7 of 22
Form 6
Collection Cost Proposal
Proposer Name: GreenWaste Recovery, Inc.
SUMMARY (Total Costs from Forms 6A through 6D)
Proposed Cost for
Rate Period 1
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages $274,452
Overtime Wages $11,056
Holiday Wages $9,826
Vacation Wages $21,717
Sick Leave Wages $7,426
Workers Compensation Insurance Premiums $15,931
Workers Compensation Claims $0
Health & Welfare $78,453
Pension/ Retirement Benefits $28,284
Payroll Taxes $27,308
Other (Please List) $1,606
Total Labor Related-Costs $476,058
Vehicle-Related Costs (do not include depreciation)
Tires & Tubes $17,837
Parts & Supplies (fluid, oil, etc.) $33,823
Outside Repairs $633
Taxes & Licenses $7,431
Other (Please List) $0
Total Vehicle-Related Costs $59,725
Fuel Costs 64,183
Other Costs
Liability & Property Damage Insurance $11,324
Supplies $14,936
Training & Safety Programs $831
Uniforms $10,798
Postage $14,323
Printed Forms $13,329
Licenses & Fees $824
Outside Services $4,141
Other (Please List) $2,797
Total Other Costs $73,304
Direct Depreciation
Container Depreciation $34,677
Route Vehicle Depreciation $93,618
Annualized Cost of Existing Container Acquisition $0
Other Depreciation $0
Total Direct Depreciation $128,295
Allocated Costs - Labor, Vehicle, Fuel & Other Costs
From General and Administrative (6E) $372,636
From Vehicle Maintenance (6E) $49,565
From Container Maintenance (6E) $39,191
Total Allocated Costs - Labor, Vehicle, Fuel & Other Costs $461,392
Page 8 of 22
Form 6
Collection Cost Proposal
Proposer Name: GreenWaste Recovery, Inc.
SUMMARY (Total Costs from Forms 6A through 6D)
Proposed Cost for
Rate Period 1
From July 1, 2015
To June 30, 2016
Allocated Costs - Depreciation and Start-Up Costs
From General and Administrative (6E) $19,183
From Vehicle Maintenance (6E) $2,243
From Container Maintenance (6E) $4,300
Total Allocated Costs - Depreciation and Start-Up Costs $25,726
Total Annual Cost of Operations $1,288,683
Profit (% Operating Ratio; i.e. 95%): 85.76 % $214,515
Pass-Through Costs
Disposal Cost 51.75 $ /ton $186,544
Processing Costs
Recyclables Processing Costs (40.00) $ /ton ($84,955)
Food Scraps 30.00 $ /ton $10,920
Green Waste Processing Costs 30.00 $ /ton $43,043
C&D Processing Costs 48.25 $ /ton $46,984
Total Net Processing Costs $15,992
Processing Costs
Interest Expense 40,815
Other Items
Bulky Item Credit ($44)
1% Savings ($19,803)
Total Other Costs ($19,847)
Allocated Lease Costs
From General and Administrative (6E) $36,883
From Vehicle Maintenance (6E) $723
From Container Maintenance (6E) $1,387
Total Allocated Lease Costs $38,993
Total Pass-Through Costs $262,497
Total Cost Before Agency Fees $1,765,695
Agency Fees
Franchise Fee 10% $194,828
Administrative Fee
AB 939 Fee
Household Hazardous Waste Fee
Vehicle Impact Fee
Litter Abatement Fee
Total Agency Fees $194,828
Overhead
Total Proposed Annual Cost $1,960,523
Page 9 of 22
Form 6A
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
CART SERVICE COSTS SOLID WASTE
RECYCLABLE
MATERIALS
ORGANIC
MATERIALS TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages $95,718 $95,718 $46,859 $238,296
Overtime Wages $3,852 $3,852 $1,926 $9,630
Holiday Wages $3,424 $3,424 $1,712 $8,559
Vacation Wages $7,567 $7,567 $3,784 $18,918
Sick Leave Wages $2,588 $2,588 $1,294 $6,469
Workers Compensation Insurance Premiums $5,671 $5,671 $2,835 $14,176
Workers Compensation Claims $0
Health & Welfare $27,335 $27,335 $13,668 $68,338
Pension/ Retirement Benefits $9,855 $9,855 $4,928 $24,638
Payroll Taxes $9,731 $9,731 $4,789 $24,250
Other (Boots, gloves & ear-plugs) $550 $550 $275 $1,375
Total Labor Related-Costs $166,291 $166,291 $82,069 $414,650
Vehicle-Related Costs (do not include depreciation)
Tires & Tubes $6,215 $6,215 $3,108 $15,538
Parts & Supplies (fluid, oil, etc.) $11,785 $11,785 $5,893 $29,463
Outside Repairs $220 $220 $110 $551
Taxes & Licenses 2,102 2,009 2,140 $6,252
Other (Please List) $0
Total Vehicle-Related Costs $20,323 $20,230 $11,250 $51,804
Fuel Costs 17,492 16,717 17,805 $52,014
Other Costs
Liability & Property Damage Insurance $3,164 $3,024 $3,221 $9,409
Supplies $5,969 $5,969 $2,985 $14,924
Training & Safety Programs $239 $239 $119 $597
Uniforms $3,157 $3,157 $1,579 $7,894
Postage $5,071 $5,071 $2,536 $12,678
Printed Forms $4,232 $4,232 $2,116 $10,581
Licenses & Fees $266 $266 $133 $666
Outside Services $1,468 $1,468 $734 $3,671
Property Taxes $660 $717 $618 $1,995
Total Other Costs $24,228 $24,145 $14,041 $62,414
Page 10 of 22
Form 6A
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
CART SERVICE COSTS SOLID WASTE
RECYCLABLE
MATERIALS
ORGANIC
MATERIALS TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Direct Depreciation
Container Depreciation $8,226 $8,943 $7,704 $24,873
Route Vehicle Depreciation $26,353 $26,353 $26,353 $79,060
Annualized Cost of Existing Container Acquisition $0
Other Depreciation $0 $0 $0 $0
Total Direct Depreciation $34,579 $35,297 $34,057 $103,933
Allocated Costs - Labor, Vehicle, Fuel & Other Costs
From General and Administrative (6E) $107,845 $107,845 $107,845 $323,536
From Vehicle Maintenance (6E) $14,241 $14,241 $14,241 $42,723
From Container Maintenance (6E) $11,264 $11,264 $11,264 $33,791
Total Allocated Costs - Labor, Vehicle, Fuel & Other Costs $133,350 $133,350 $133,350 $400,050
Allocated Costs - Depreciation and Start-Up Costs
From General and Administrative (6E) $5,439 $5,439 $5,439 $16,317
From Vehicle Maintenance (6E) $652 $652 $652 $1,956
From Container Maintenance (6E) $1,250 $1,250 $1,250 $3,750
Total Allocated Costs - Depreciation and Start-Up Costs $7,341 $7,341 $7,341 $22,024
Total Annual Cost of Operations $403,604 $403,371 $299,913 $1,085,525
Profit (Enter % Operating Ratio; i.e., 95%): 85.76 % $66,561 $66,526 $51,112 $184,199
Pass-Through Costs
Disposal Cost 51.75 $ /ton $122,458 $4,813 $725 $127,995
Net Processing Costs
Recyclables Processing Costs (40.00) $ /ton $0 ($64,406) $0 ($64,406)
Green Waste Processing Costs 30.00 $ /ton $0 $0 $43,043 $43,043
C&D Processing Costs 48.25 $ /ton $0 $0 $0 $0
Total Net Processing Costs $0 ($64,406) $43,043 ($21,363)
Interest Expense 11,152 11,383 10,983 $33,518
Direct Lease Costs
Route Vehicles $0
Other (Please List) $0
Total Direct Lease Costs $0 $0 $0 $0
Allocated Lease Costs
From General and Administrative (6E) $10,723 $10,723 $10,723 $32,168
From Vehicle Maintenance (6E) $210 $210 $210 $631
From Container Maintenance (6E) $403 $403 $403 $1,209
Total Allocated Lease Costs $11,336 $11,336 $11,336 $34,008
Total Pass-Through Costs $144,945 ($36,874) $66,087 $195,521
Total Cost $615,110 $433,024 $417,112 $1,465,245
Page 11 of 22
Form 6B
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
BIN SERVICE COSTS SOLID WASTE
RECYCLABLE
MATERIALS
COMMERCIAL
ORGANICS TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages $12,215 $4,886 $4,886 $21,987
Overtime Wages $482 $193 $193 $867
Holiday Wages $428 $171 $171 $770
Vacation Wages $946 $378 $378 $1,702
Sick Leave Wages $323 $129 $129 $582
Workers Compensation Insurance Premiums $709 $284 $284 $1,276
Workers Compensation Claims $0
Health & Welfare $3,417 $1,367 $1,367 $6,151
Pension/ Retirement Benefits $1,232 $493 $493 $2,218
Payroll Taxes $1,235 $494 $494 $2,224
Other (Boots, gloves & ear-plugs) $69 $28 $55 $151
Total Labor Related-Costs $21,055 $8,422 $8,450 $37,928
Vehicle-Related Costs (do not include depreciation)
Tires & Tubes $777 $311 $311 $1,399
Parts & Supplies (fluid, oil, etc.) $1,473 $589 $589 $2,651
Outside Repairs $28 $11 $11
Taxes & Licenses 491 206 200 $897
Other (Please List) $0
Total Vehicle-Related Costs $2,769 $1,117 $1,111 $4,947
Fuel Costs 4,088 1,711 1,764 $7,564
Other Costs
Liability & Property Damage Insurance 740 310 200 $1,249
Supplies 12 $12
Training & Safety Programs $30 $12 $158 $200
Uniforms $395 $158 $1,894 $2,447
Postage $634 $254 $23 $910
Printed Forms $1,906 $763 $13 $2,682
Licenses & Fees $33 $13 $73 $120
Outside Services $184 $73 $257
Property Taxes $195 $78 $273
Total Other Costs $4,116 $1,660 $2,373 $8,149
Direct Depreciation
Container Depreciation $1,838 $735 $2,240 $4,813
Route Vehicle Depreciation $5,667 $2,267 $2,970 $10,903
Annualized Cost of Existing Container Acquisition $0
Other Depreciation $0
Total Direct Depreciation $7,505 $3,002 $5,210 $15,716
Page 12 of 22
Form 6B
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
BIN SERVICE COSTS SOLID WASTE
RECYCLABLE
MATERIALS
COMMERCIAL
ORGANICS TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Allocated Costs - Labor, Vehicle, Fuel & Other Costs
From General and Administrative (6E) $23,190 $9,276 $1,678 $34,143
From Vehicle Maintenance (6E) $3,062 $1,225 $581 $4,868
From Container Maintenance (6E) $2,422 $969 $447 $3,838
Total Allocated Costs - Labor, Vehicle, Fuel & Other Costs $28,674 $11,470 $2,706 $42,849
Allocated Costs - Depreciation and Start-Up Costs
From General and Administrative (6E) $1,170 $468 $474 $2,111
From Vehicle Maintenance (6E) $140 $56 $0 $196
From Container Maintenance (6E) $269 $108 $0 $376
Total Allocated Costs - Depreciation and Start-Up Costs $1,579 $631 $474 $2,684
Total Annual Cost of Operations $69,786 $28,013 $22,088 $119,837
Profit (Enter % Operating Ratio; i.e. 95%): 85.76 % $11,693 $4,693 $3,855 $20,241
Pass-Through Costs
Disposal Cost 51.75 $ /ton $34,220 $1,190 $35,410
Net Processing Costs
Recyclables Processing Costs (40.00) $ /ton $0 ($15,860) $0 ($15,860)
Food Scraps 32.00 $ /ton $10,920 $10,920
Green Waste Processing Costs 30.00 $ /ton $0 $0 $0 $0
C&D Processing Costs 48.25 $ /ton $0 $0 $0 $0
Total Net Processing Costs $0 ($15,860) $10,920 ($4,940)
Interest Expense 2,420 968 1,120 $4,508
Direct Lease Costs
Route Vehicles $0
Other (Please List) $0
Total Direct Lease Costs $0 $0 $0 $0
Allocated Lease Costs
From General and Administrative (6E) $2,306 $922 $0 $3,228
From Vehicle Maintenance (6E) $45 $18 $0 $63
From Container Maintenance (6E) $87 $35 $0 $121
Total Allocated Lease Costs $2,438 $975 $0 $3,413
Total Pass-Through Costs $39,077 ($12,727) $12,040 $38,391
Total Cost $120,557 $19,979 $37,983 $178,469
Page 13 of 22
Form 6C
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
DROP BOX COSTS SOLID WASTE
RECYCLABLE
MATERIALS
ORGANIC
MATERIALS C&D TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages $1,612 $0 $0 $6,401 $8,013
Overtime Wages $64 $0 $0 $252 $316
Holiday Wages $56 $0 $0 $224 $281
Vacation Wages $125 $0 $0 $496 $620
Sick Leave Wages $43 $0 $0 $169 $212
Workers Compensation Insurance Premiums $94 $0 $0 $371 $465
Workers Compensation Claims $0
Health & Welfare $451 $0 $0 $1,790 $2,241
Pension/ Retirement Benefits $163 $0 $0 $646 $808
Payroll Taxes $163 $0 $0 $647 $810
Other (Boots, gloves & ear-plugs) $9 $0 $0 $36 $45
Total Labor Related-Costs $2,779 $0 $0 $11,033 $13,812
Vehicle-Related Costs (do not include depreciation)
Tires & Tubes $103 $0 $0 $407 $510
Parts & Supplies (fluid, oil, etc.) $194 $0 $0 $772 $966
Outside Repairs $4 $0 $0 $14 $18
Taxes & Licenses 46 - - 185 $231
Other (Please List) $0
Total Vehicle-Related Costs $346 $0 $0 $1,379 $1,725
Fuel Costs 505 - - 2,054 $2,559
Other Costs
Liability & Property Damage Insurance 84 - - 340 $423
Supplies $0
Training & Safety Programs $4 $0 $0 $16 $20
Uniforms $52 $0 $0 $207 $259
Postage $84 $0 $0 $332 $416
Printed Forms $8 $0 $0 $30 $38
Licenses & Fees $4 $0 $0 $17 $22
Outside Services $24 $0 $0 $96 $120
Property Taxes $106 $0 $0 $423 $529
Total Other Costs $366 $0 $0 $1,461 $1,826
Direct Depreciation
Container Depreciation $1,004 $0 $0 $3,987 $4,991
Route Vehicle Depreciation $528 $0 $0 $2,160 $2,688
Annualized Cost of Existing Container Acquisition $0
Other Depreciation $0 $0 $0 $0 $0
Total Direct Depreciation $1,532 $0 $0 $6,147 $7,679
Page 14 of 22
Form 6C
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
DROP BOX COSTS SOLID WASTE
RECYCLABLE
MATERIALS
ORGANIC
MATERIALS C&D TOTAL
Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Allocated Costs - Labor, Vehicle, Fuel & Other Costs
From General and Administrative (6E) $2,161 $0 $0 $8,839 $11,000
From Vehicle Maintenance (6E) $285 $0 $0 $1,167 $1,453
From Container Maintenance (6E) $226 $0 $0 $923 $1,149
Total Allocated Costs - Labor, Vehicle, Fuel & Other Costs $2,672 $0 $0 $10,930 $13,602
Allocated Costs - Depreciation and Start-Up Costs
From General and Administrative (6E) $109 $0 $0 $446 $555
From Vehicle Maintenance (6E) $13 $0 $0 $53 $67
From Container Maintenance (6E) $25 $0 $0 $102 $128
Total Allocated Costs - Depreciation and Start-Up Costs $147 $0 $0 $602 $749
Total Annual Cost of Operations $8,348 $0 $0 $33,605 $41,952
Profit (Enter % Operating Ratio; i.e. 95%): 85.76 % $1,366 $0 $0 $5,508 $6,873
Pass-Through Costs
Disposal Cost 51.75 $ /ton $10,461 $0 $0 $12,627 $23,088
Net Processing Costs
Recyclables Processing Costs (40.00) $ /ton $0 $0 $0 ($4,413) ($4,413)
Green Waste Processing Costs 30.00 $ /ton $0 $0 $0 $0 $0
C&D Processing Costs 48.25 $ /ton $0 $0 $0 $46,840 $46,840
Total Net Processing Costs $0 $0 $0 $42,427 $42,427
Interest Expense 498 - - 1,978 $2,476
Direct Lease Costs
Route Vehicles $0
Other (Please List) $0
Total Direct Lease Costs $0 $0 $0 $0 $0
Allocated Lease Costs
From General and Administrative (6E) $215 $0 $0 $879 $1,094
From Vehicle Maintenance (6E) $4 $0 $0 $17 $21
From Container Maintenance (6E) $8 $0 $0 $33 $41
Total Allocated Lease Costs $227 $0 $0 $929 $1,156
Total Pass-Through Costs $11,186 $0 $0 $57,961 $69,148
Total Cost $20,900 $0 $0 $97,073 $117,973
Page 15 of 22
Form 6D
Detailed Collection Cost Proposal Information
Proposer Name: GreenWaste Recovery, Inc.
CART SERVICE COSTS
ANNUAL CLEAN-
UP PROGRAM
Rate Period 1
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages $6,156
Overtime Wages $243
Holiday Wages $216
Vacation Wages $477
Sick Leave Wages $163
Workers Compensation Insurance Premiums $13
Workers Compensation Claims
Health & Welfare $1,722
Pension/ Retirement Benefits $621
Payroll Taxes $23
Other (Boots, gloves & ear-plugs) $35
Total Labor Related-Costs $9,668
Vehicle-Related Costs (do not include depreciation)
Tires & Tubes $392
Parts & Supplies (fluid, oil, etc.) $742
Outside Repairs $14
Taxes & Licenses 52
Other (Please List)
Total Vehicle-Related Costs $1,200
Fuel Costs 2,046
Other Costs
Liability & Property Damage Insurance 243
Supplies
Training & Safety Programs $15
Uniforms $199
Postage $319
Printed Forms $29
Licenses & Fees $17
Outside Services $93
Property Taxes $0
Total Other Costs $915
Direct Depreciation
Container Depreciation
Route Vehicle Depreciation $967
Annualized Cost of Existing Container Acquisition
Other Depreciation $0
Total Direct Depreciation $967
Form 6D
Allocated Costs - Labor, Vehicle, Fuel & Other Costs
From General and Administrative (6E) $3,956
From Vehicle Maintenance (6E) $522
From Container Maintenance (6E) $413
Total Allocated Costs - Labor, Vehicle, Fuel & Other Costs $4,891
Allocated Costs - Depreciation and Start-Up Costs
From General and Administrative (6E) $200
From Vehicle Maintenance (6E) $24
From Container Maintenance (6E) $46
Total Allocated Costs - Depreciation and Start-Up Costs $269
Total Annual Cost of Operations $19,955
Profit (Enter % Operating Ratio; i.e. 95%): 85.76 % $3,202
Pass-Through Costs
Disposal Cost 51.75 $ /ton $52
Net Processing Costs
Recyclables Processing Costs (40.00) $ /ton ($276)
Green Waste Processing Costs 30.00 $ /ton $0
C&D Processing Costs 48.25 $ /ton $144
Total Net Processing Costs ($132)
Interest Expense 312
Direct Lease Costs
Route Vehicles
Other (Please List)
Total Direct Lease Costs $0
Allocated Lease Costs
From General and Administrative (6E) $393
From Vehicle Maintenance (6E) $8
From Container Maintenance (6E) $15
Total Allocated Lease Costs $416
Total Pass-Through Costs $648
Total Cost $23,805
Form 6E
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
PROPOSED ALLOCATED COST
GENERAL AND
ADMINISTRATIVE
VEHICLE
MAINTENANCE
CONTAINER
MAINTENANCE
Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Labor-Related Costs (include regular & pool personnel)
Regular Wages 97,633 13,892 7,982
Overtime Wages 1,788 1,889 798
Holiday Wages 2,076 581 246
Vacation Wages 1,638 727 154
Sick Leave Wages 1,557 436 184
Workers Compensation Insurance Premiums 1,338 1,091 453
Workers Compensation Claims
Health & Welfare 19,458 3,354 2,558
Pension/ Retirement Benefits 6,508 1,209 922
Payroll Taxes 8,781 1,473 818
Other (Please List)
Total Labor Related-Costs $140,777 $24,651 $14,116
Vehicle-Related Costs
Tires & Tubes - 270 270
Parts & Supplies (fluid, oil, etc.) - 10,943 4,294
Outside Repairs - 2,112 70
Taxes & Licenses 551 84 226
Other (Please List) - - -
Total Vehicle-Related Costs $551 $13,408 $4,860
Fuel Costs 10,425 5,243 17,233
Other Costs
Liability & Property Damage Insurance 3,016 644 1,303
Equipment Insurance -
Rent - 387 -
Utilities 4,880 235 -
Telephone 9,033 153 153
Postage & Mailing 2,475 - -
Equipment Rent 1,478 - -
Repairs & Maintenance 1,232 - -
Outside Services 91 - -
Travel 704 - -
Dues & Subscriptions 481 - -
Donations 3,461 - -
Software & Software Maintenance 153 - -
Non-vehicle Related Supplies 2,582 223 141
Non-vehicle Related Taxes & Licenses 2,546 - -
Training & Safety Programs 117 106 23
Initial Public Education & Outreach -
Continuing Public Education & Outreach 8,716
Uniforms - 3,813 915
Bad Debt 21,997
Performance Bond $6,110
Corporate Overhead Charge (Please List) 150,022
Property Taxes $111 $123 $0
Total Other Costs $219,205 $5,683 $2,535
Total Labor, Vehicle, Fuel, and Other Costs $370,958 $48,984 $38,744
Depreciation (non-route specific) and Start-Up Costs
Vehicle Depreciation $2,380 $1,083 $4,300
Start-Up Costs $4,107
Other Depreciation $12,222 $1,160 $0
Total Depreciation and Start-Up Costs $18,709 $2,243 $4,300
Interest Expense 1,950 723 1,387
Lease Costs
Facility Costs (Please List) $34,933
Lease Costs (Please List)
Total Lease Costs $34,933 $0 $0
Total Costs to be Allocated $426,550 $51,950 $44,431
Page 18 of 22
Form 6E
Detailed Collection Cost Proposal Information City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
PROPOSED ALLOCATED COST
GENERAL AND
ADMINISTRATIVE
VEHICLE
MAINTENANCE
CONTAINER
MAINTENANCE
Rate Period 1 Rate Period 1 Rate Period 1
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
From July 1, 2015
To June 30, 2016
Labor, Vehicle, Fuel, & Other Costs Allocated Out Percentage
To Solid Waste Carts (6A) 29.07% $107,845 $14,241 $11,264
To Recyclable Materials Carts (6A) 29.07% 107,845 14,241 11,264
To Organic Materials Carts (6A) 29.07% 107,845 14,241 11,264
To Solid Waste Bins (6B) 6.25% 23,190 3,062 2,422
To Recyclable Materials Bins (6B) 2.50% 9,276 1,225 969
To Drop Box Solid Waste (6C) 0.58% 2,161 285 226
To Drop Box Recyclable Materials (6C) 0.00% 0 0 0
To Drop Box Organic Materials (6C) 0.00% 0 0 0
To Drop Box C&D Materials (6C) 2.38% 8,839 1,167 923
To On-Call Bulky Program (6D) 1.07% 3,956 522 413
Total Labor, Vehicle, Fuel & Other Costs Allocated Out 100.00% $370,958 $48,984 $38,744
Depreciation and Start-Up Costs Allocated Out
To Solid Waste Carts (6A) 29.07% $5,439 $652 $1,250
To Recyclable Materials Carts (6A) 29.07% 5,439 652 1,250
To Organic Materials Carts (6A) 29.07% 5,439 652 1,250
To Solid Waste Bins (6B) 6.25% 1,170 140 269
To Recyclable Materials Bins (6B) 2.50% 468 56 108
To Drop Box Solid Waste (6C) 0.58% 109 13 25
To Drop Box Recyclable Materials (6C) 0.00% 0 0 0
To Drop Box Organic Materials (6C) 0.00% 0 0 0
To Drop Box C&D Materials (6C) 2.38% 446 53 102
To On-Call Bulky Program (6D) 1.07% 200 24 46
Total Depreciation and Start-Up Costs Allocated Out 100.00% $18,709 $2,243 $4,300
Lease Costs and Interest Costs Allocated Out
To Solid Waste Carts (6A) 29.07% $10,723 $210 $403
To Recyclable Materials Carts (6A) 29.07% 10,723 210 403
To Organic Materials Carts (6A) 29.07% 10,723 210 403
To Solid Waste Bins (6B) 6.25% 2,306 45 87
To Recyclable Materials Bins (6B) 2.50% 922 18 35
To Drop Box Solid Waste (6C) 0.58% 215 4 8
To Drop Box Recyclable Materials (6C) 0.00% 0 0 0
To Drop Box Organic Materials (6C) 0.00% 0 0 0
To Drop Box C&D Materials (6C) 2.38% 879 17 33
To On-Call Bulky Program (6D) 1.07% 393 8 15
Total Lease Costs Allocated Out 100.00% $36,883 $723 $1,387
Total Allocated Out $426,550 $51,950 $44,431
Please describe allocation method used (e.g. tonnage, routes, etc.)
Labor, Vehicle, Fuel, & Other Costs Allocated out based on percentage of collection vehicles employed.
Depreciation and Start-Up Costs Allocated out based on percentage of collection vehicles employed.
Page 19 of 22
Form 6F
Start-up Costs City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
RATE PERIOD 1
From July 1, 2015 To June 30, 2016
Start-up Cost of Operations TOTAL
1 26,364
2 2,808
3 2,509
4 2,106
5 762
6 4,787
7 1,607
8 2,775
9 Other (Boots, gloves & ear-plugs) $0
10 $0
$43,719
1 $1,331
2 $0
3 $0
4 $0
5 $0
6 $0
7 $0
8 $0
9 $0
10 $0
$1,331
1 193
2 $1,095
3 New & Expanded Service Notice $1,339
4 Residential Recycling Guide $465
5 $76
6 $117
7 $120
8 Recycle Buddies $5,463
9 Poster Set $2,893
10 $4,181
$15,942
Total Start-up Costs $60,991
Term of Contract 15 years
Annual Amortization - Start-up Cost (linked to Form 6E) 4,066 $
Contingency
MFD Recycling Guide
Subtotal Other Costs
Holiday Wages
Vacation Wages
Sick Leave Wages
Labor-Related Costs
Regular Wages
Workers Compensation Insurance Premiums
Health & Welfare
Pension/ Retirement Benefits
Subtotal Labor-Related Costs
Fuel
Vehicle-Related Costs
Payroll Taxes
Introductory Postcard
Commercial Recycling Guide
Corrective Action Notice
Uniforms
Other Costs
Subtotal Vehicle-Related Costs
Page 20 of 22
Form 7
Depreciation City of Carmel Base Services
Proposer Name: GreenWaste Recovery, Inc.
Rate Periods 1 through 10
Depreciation (Projected) Quantity Life
Assumed Capital
Costs * Rate Period 1 Rate Period 2 Rate Period 3 Rate Period 4 Rate Period 5 Rate Period 6 Rate Period 7 Rate Period 8 Rate Period 9 Rate Period 10 Rate Period 11 Rate Period 12 Rate Period 13 Rate Period 14 Rate Period 15
VEHICLES
YR 1 Vehicles Put in Service 6.79 15 1,533,380 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $
YR 2 Vehicles Put in Service
YR 3 Vehicles Put in Service
YR 4 Vehicles Put in Service
YR 5 Vehicles Put in Service
YR 6 Vehicles Put in Service
YR 7 Vehicles Put in Service
YR 8 Vehicles Put in Service
YR 9 Vehicles Put in Service
YR 10 Vehicles Put in Service
Subtotal Vehicles 6.79 1,533,380 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $
CONTAINERS
YR 1 New Containers 8,210 15 486,554 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $ 32,436.93 $
YR 1 Containers Purchased
YR 2 Containers Purchased
YR 3 Containers Purchased
YR 4 Containers Purchased
YR 5 Containers Purchased
YR 6 Containers Purchased
YR 7 Containers Purchased
YR 8 Containers Purchased
YR 9 Containers Purchased
YR 10 Containers Purchased
Subtotal Containers 8,210 486,554 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $
OTHER
YR 1 15 150,258 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $
YR 2
YR 3
YR 4
YR 5
YR 6
YR 7
YR 8
YR 9
YR 10
Subtotal Other - 150,258 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $
Total Assumed Capital Cost & Depreciation 2,170,192 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $
Total Allowable Annual Direct Vehicle Depreciation** n.a. 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $ 102,225 $
Total Allowable Annual Direct Container Depreciation** n.a 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $ 32,437 $
Total Allowable Annual Other Depreciation*** n.a 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $ 10,017 $
n.a 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $ 144,679 $
* Assumed Capital Costs (column should tie to Form 4).
**
***
ANNUAL DEPRECIATION
Total Allowable Annual Direct Depreciation amount here is to be allocated to direct depreciation for the service categories on Forms 6A through 6D, with the total annual allowable direct depreciation amount on this Form matching the amount that appears on Form 6.
Total Allowable Annual Other Depreciation amount here is to be reflected on Form 6E under Depreciation and Start-Up costs in the line item titled "Other Depreciation" and/or allocated to other depreciation for the service categories on Forms 6A through 6D.
Page 21 of 22
Form 8 Subscription Levels
Customer Subscription Levels City of Carmel Base Services
SingleFamilyCustomerData
NumberofContainers
SW REC YT Total
Curbside
20 0
32 0
64 0
96 0
Subtotal 0 0 0 0
Back/Sideyard
20 367 367
32 1,630 1,630
64 426 2,260 223 2,909
96 88 251 2,007 2,346
Subtotal 2,511 2,511 2,230 7,252
CurbsideandBackyardCombined
20 367 0 0 367
32 1,630 0 0 1,630
64 426 2,260 223 2,909
96 88 251 2,007 2,346
Total 2,511 2,511 2,230 7,252
MultiFamily&CommercialSolidWasteContainerCount(#ofContainers)
CollectionsperWeek
1 2 3 4 5 6 CY TOTAL
32 198 14 15 4 2 4 50.85 237
64 30 8 0 2 2 2 24.08 44
96 69 24 4 5 3 8 100.75 113
1 17 9 5 0 0 2 62.00 33
2 8 8 6 0 1 0 94.00 23
3 5 1 0 0 0 0 21.00 6
4 5 1 2 1 1 1 112.00 11
6 0 0 0 0 0 0 0
8 0 0 0 0 0 0 0
Total 332 65 32 12 9 17 464.68 467
MultiFamily&CommercialRecyclingContainerCount(#ofContainers)
CollectionsperWeek
1 2 3 4 5 6 CY TOTAL
64 75 43 31 9 14 4 121.66 176
96 149 44 28 2 12 9 210.53 244
1 0 0 0 0 0 0 0
2 5 0 4 1 0 2 66.00 12
3 4 0 0 0 0 0 12.00 4
4 4 0 0 0 0 0 16.00 4
6 1 0 0 0 0 0 6.00 1
8 0 0 0 0 0 0 0
Total 238 87 63 12 26 15 432.20 441
MultiFamily&CommercialOrganicsContainerCount(#ofContainers)
CollectionsperWeek
1 2 3 4 5 6 CY TOTAL
64 10 5 3 9.19 18
96 10 5 3 13.78 18
1 5 2 9.00 7
2 5 10.00 5
Total 30 12 6 n/a n/a 0 41.97 48
Pulls Tons Pulls Tons Pulls Tons Pulls Tons
10CY 5 30 0 8 60
15CY 0
20CY 10 65 15 70 30 160
25CY 0
30CY 10 65 5 20 8 28 70 315
35CY 0
40CY 3 17 2 10 80 440
Total 28 177 22 100 8 28 188 975
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RollOffbyContainerSize(Commercial)
SW Recycling Organics C&D
Page 22 of 22
EXHIBIT G3:
CONTRACTORS PROPOSAL
INITIAL RATES FOR COLLECTION SERVICES
Exhibit G3 - Initial Rates for Collection Services
Sector Service Size Vol Freq TotalRate
Operating
Component
Disposal
Component
Recycling
Processing
Component
Organics
Processing
Component
Fee
Component
RES Back/Side 20 Gal 1 24.83 $ 21.13 $ 1.56 $ (1.46) $ 1.11 $ 2.48 $
RES Back/Side 32 Gal 1 27.59 $ 22.68 $ 2.50 $ (1.46) $ 1.11 $ 2.76 $
RES Back/Side 64 Gal 1 43.61 $ 34.60 $ 4.99 $ (1.46) $ 1.11 $ 4.36 $
RES Back/Side 96 Gal 1 55.28 $ 42.61 $ 7.49 $ (1.46) $ 1.11 $ 5.53 $
Sector Service Size Vol Freq TotalRate
Operating
Component
Disposal
Component
Recycling
Processing
Component
Organics
Processing
Component
Fee
Component
COM MSW 32 Gal 1 28.48 $ 23.13 $ 2.50 $ n/a n/a 2.85 $
COM MSW 32 Gal 2 56.97 $ 46.28 $ 4.99 $ n/a n/a 5.70 $
COM MSW 32 Gal 3 72.24 $ 57.52 $ 7.49 $ n/a n/a 7.22 $
COM MSW 32 Gal 4 87.82 $ 69.06 $ 9.99 $ n/a n/a 8.78 $
COM MSW 32 Gal 5 103.31 $ 80.50 $ 12.48 $ n/a n/a 10.33 $
COM MSW 32 Gal 6 139.38 $ 110.46 $ 14.98 $ n/a n/a 13.94 $
COM MSW 64 Gal 1 54.85 $ 44.37 $ 4.99 $ n/a n/a 5.48 $
COM MSW 64 Gal 2 89.27 $ 70.35 $ 9.99 $ n/a n/a 8.93 $
COM MSW 64 Gal 3 123.83 $ 96.47 $ 14.98 $ n/a n/a 12.38 $
COM MSW 64 Gal 4 158.40 $ 122.59 $ 19.97 $ n/a n/a 15.84 $
COM MSW 64 Gal 5 233.54 $ 185.22 $ 24.97 $ n/a n/a 23.35 $
COM MSW 64 Gal 6 296.56 $ 236.94 $ 29.96 $ n/a n/a 29.66 $
COM MSW 96 Gal 1 67.65 $ 53.40 $ 7.49 $ n/a n/a 6.77 $
COM MSW 96 Gal 2 127.23 $ 99.53 $ 14.98 $ n/a n/a 12.72 $
COM MSW 96 Gal 3 188.85 $ 147.50 $ 22.47 $ n/a n/a 18.89 $
COM MSW 96 Gal 4 238.12 $ 184.35 $ 29.96 $ n/a n/a 23.81 $
COM MSW 96 Gal 5 305.77 $ 237.75 $ 37.45 $ n/a n/a 30.58 $
COM MSW 96 Gal 6 388.07 $ 304.32 $ 44.94 $ n/a n/a 38.81 $
COM MSW 1 YD 1 156.21 $ 130.73 $ 9.86 $ n/a n/a 15.62 $
COM MSW 1 YD 2 293.80 $ 244.70 $ 19.72 $ n/a n/a 29.38 $
COM MSW 1 YD 3 402.05 $ 332.27 $ 29.58 $ n/a n/a 40.21 $
COM MSW 1 YD 4 505.38 $ 415.40 $ 39.44 $ n/a n/a 50.54 $
COM MSW 1 YD 5 608.72 $ 498.55 $ 49.30 $ n/a n/a 60.87 $
COM MSW 1 YD 6 773.84 $ 637.29 $ 59.16 $ n/a n/a 77.38 $
COM MSW 2 YD 1 229.54 $ 186.87 $ 19.72 $ n/a n/a 22.95 $
COM MSW 2 YD 2 458.75 $ 373.44 $ 39.44 $ n/a n/a 45.88 $
COM MSW 2 YD 3 688.31 $ 560.32 $ 59.16 $ n/a n/a 68.83 $
COM MSW 2 YD 4 918.80 $ 748.04 $ 78.88 $ n/a n/a 91.88 $
COM MSW 2 YD 5 1,082.31 $ 875.48 $ 98.60 $ n/a n/a 108.23 $
COM MSW 2 YD 6 1,152.15 $ 918.62 $ 118.32 $ n/a n/a 115.21 $
COM MSW 3 YD 1 325.00 $ 262.92 $ 29.58 $ n/a n/a 32.50 $
COM MSW 3 YD 2 573.44 $ 456.94 $ 59.16 $ n/a n/a 57.34 $
COM MSW 3 YD 3 802.84 $ 633.82 $ 88.74 $ n/a n/a 80.28 $
COM MSW 3 YD 4 993.66 $ 775.98 $ 118.32 $ n/a n/a 99.37 $
COM MSW 3 YD 5 1,147.15 $ 884.54 $ 147.89 $ n/a n/a 114.72 $
COM MSW 3 YD 6 1,376.36 $ 1,061.25 $ 177.47 $ n/a n/a 137.64 $
CommercialSolidWasteRates
ResidentialRates(IncludesSolidWaste,RecyclableMaterials,andYardTrimmings)
Page1of3
Exhibit G3 - Initial Rates for Collection Services
Sector Service Size Vol Freq TotalRate
Operating
Component
Disposal
Component
Recycling
Processing
Component
Organics
Processing
Component
Fee
Component
COM REC 64 Gal 1 8.23 $ 8.86 $ n/a (1.46) $ n/a 0.82 $
COM REC 64 Gal 2 13.39 $ 14.96 $ n/a (2.91) $ n/a 1.34 $
COM REC 64 Gal 3 18.58 $ 21.08 $ n/a (4.37) $ n/a 1.86 $
COM REC 64 Gal 4 23.76 $ 27.21 $ n/a (5.82) $ n/a 2.38 $
COM REC 64 Gal 5 35.03 $ 38.81 $ n/a (7.28) $ n/a 3.50 $
COM REC 64 Gal 6 44.48 $ 48.77 $ n/a (8.73) $ n/a 4.45 $
COM REC 96 Gal 1 10.15 $ 11.32 $ n/a (2.18) $ n/a 1.01 $
COM REC 96 Gal 2 19.08 $ 21.54 $ n/a (4.37) $ n/a 1.91 $
COM REC 96 Gal 3 28.33 $ 32.04 $ n/a (6.55) $ n/a 2.83 $
COM REC 96 Gal 4 35.72 $ 40.88 $ n/a (8.73) $ n/a 3.57 $
COM REC 96 Gal 5 45.87 $ 52.19 $ n/a (10.92) $ n/a 4.59 $
COM REC 96 Gal 6 58.21 $ 65.49 $ n/a (13.10) $ n/a 5.82 $
COM REC 1 YD 1 23.43 $ 34.30 $ n/a (13.21) $ n/a 2.34 $
COM REC 1 YD 2 44.07 $ 66.08 $ n/a (26.41) $ n/a 4.41 $
COM REC 1 YD 3 60.31 $ 93.90 $ n/a (39.62) $ n/a 6.03 $
COM REC 1 YD 4 75.81 $ 121.05 $ n/a (52.83) $ n/a 7.58 $
COM REC 1 YD 5 91.31 $ 148.21 $ n/a (66.03) $ n/a 9.13 $
COM REC 1 YD 6 116.08 $ 183.71 $ n/a (79.24) $ n/a 11.61 $
COM REC 2 YD 1 34.43 $ 57.40 $ n/a (26.41) $ n/a 3.44 $
COM REC 2 YD 2 68.81 $ 114.76 $ n/a (52.83) $ n/a 6.88 $
COM REC 2 YD 3 103.25 $ 172.16 $ n/a (79.24) $ n/a 10.32 $
COM REC 2 YD 4 137.82 $ 229.69 $ n/a (105.65) $ n/a 13.78 $
COM REC 2 YD 5 162.35 $ 278.18 $ n/a (132.07) $ n/a 16.23 $
COM REC 2 YD 6 172.82 $ 314.02 $ n/a (158.48) $ n/a 17.28 $
COM REC 3 YD 1 48.75 $ 83.49 $ n/a (39.62) $ n/a 4.88 $
COM REC 3 YD 2 86.02 $ 156.65 $ n/a (79.24) $ n/a 8.60 $
COM REC 3 YD 3 120.43 $ 227.24 $ n/a (118.86) $ n/a 12.04 $
COM REC 3 YD 4 149.05 $ 292.62 $ n/a (158.48) $ n/a 14.90 $
COM REC 3 YD 5 172.07 $ 352.96 $ n/a (198.10) $ n/a 17.21 $
COM REC 3 YD 6 206.45 $ 423.53 $ n/a (237.72) $ n/a 20.65 $
CommercialRecyclingRates
Page2of3
Exhibit G3 - Initial Rates for Collection Services
Sector Service Size Vol Freq TotalRate
Operating
Component
Disposal
Component
Recycling
Processing
Component
Organics
Processing
Component
Fee
Component
COM ORG 64 Gal 1 41.14 $ 35.92 $ n/a n/a 1.11 $ 4.11 $
COM ORG 64 Gal 2 66.95 $ 58.04 $ n/a n/a 2.22 $ 6.69 $
COM ORG 64 Gal 3 92.88 $ 80.26 $ n/a n/a 3.33 $ 9.29 $
COM ORG 64 Gal 4 118.80 $ 102.49 $ n/a n/a 4.43 $ 11.88 $
COM ORG 64 Gal 5 175.16 $ 152.10 $ n/a n/a 5.54 $ 17.52 $
COM ORG 64 Gal 6 222.42 $ 193.53 $ n/a n/a 6.65 $ 22.24 $
COM ORG 96 Gal 1 50.74 $ 44.00 $ n/a n/a 1.66 $ 5.07 $
COM ORG 96 Gal 2 95.42 $ 82.55 $ n/a n/a 3.33 $ 9.54 $
COM ORG 96 Gal 3 141.64 $ 122.49 $ n/a n/a 4.99 $ 14.16 $
COM ORG 96 Gal 4 178.59 $ 154.08 $ n/a n/a 6.65 $ 17.86 $
COM ORG 96 Gal 5 229.33 $ 198.08 $ n/a n/a 8.31 $ 22.93 $
COM ORG 96 Gal 6 291.05 $ 251.97 $ n/a n/a 9.98 $ 29.11 $
COM ORG 1 YD 1 117.16 $ 89.97 $ n/a n/a 15.48 $ 11.72 $
COM ORG 1 YD 2 220.35 $ 167.37 $ n/a n/a 30.95 $ 22.04 $
COM ORG 1 YD 3 301.54 $ 224.96 $ n/a n/a 46.43 $ 30.15 $
COM ORG 1 YD 4 379.03 $ 279.23 $ n/a n/a 61.90 $ 37.90 $
COM ORG 1 YD 5 456.54 $ 333.51 $ n/a n/a 77.38 $ 45.65 $
COM ORG 1 YD 6 580.38 $ 429.49 $ n/a n/a 92.85 $ 58.04 $
COM ORG 2 YD 1 172.16 $ 123.99 $ n/a n/a 30.95 $ 17.22 $
COM ORG 2 YD 2 344.07 $ 247.76 $ n/a n/a 61.90 $ 34.41 $
COM ORG 2 YD 3 516.23 $ 371.76 $ n/a n/a 92.85 $ 51.62 $
COM ORG 2 YD 4 689.10 $ 496.39 $ n/a n/a 123.80 $ 68.91 $
COM ORG 2 YD 5 811.73 $ 575.80 $ n/a n/a 154.75 $ 81.17 $
COM ORG 2 YD 6 864.11 $ 592.00 $ n/a n/a 185.70 $ 86.41 $
Sector Service Size Vol Freq TotalRate
Operating
Component
Disposal
Component
Recycling
Processing
Component
Organics
Processing
Component
Fee
Component
RO MSW 10 YD ea. 409.35 $ 368.41 $ n/a n/a n/a 40.93 $
RO MSW 20 YD ea. 450.02 $ 405.02 $ n/a n/a n/a 45.00 $
RO MSW 30 YD ea. 559.19 $ 503.27 $ n/a n/a n/a 55.92 $
RO MSW 40 YD ea. 668.35 $ 601.52 $ n/a n/a n/a 66.84 $
RO MSW 1 TN ea. 57.50 $ n/a 51.75 $ n/a n/a 5.75 $
RO REC 10 YD ea. 409.35 $ 368.41 $ n/a n/a n/a 40.93 $
RO REC 20 YD ea. 450.02 $ 405.02 $ n/a n/a n/a 45.00 $
RO REC 30 YD ea. 559.19 $ 503.27 $ n/a n/a n/a 55.92 $
RO REC 40 YD ea. 668.35 $ 601.52 $ n/a n/a n/a 66.84 $
RO REC 1 TN ea. (44.44) $ n/a n/a (40.00) $ n/a (4.44) $
RO ORG 10 YD ea. 409.35 $ 368.41 $ n/a n/a n/a 40.93 $
RO ORG 20 YD ea. 450.02 $ 405.02 $ n/a n/a n/a 45.00 $
RO ORG 30 YD ea. 559.19 $ 503.27 $ n/a n/a n/a 55.92 $
RO ORG 40 YD ea. 668.35 $ 601.52 $ n/a n/a n/a 66.84 $
RO ORG 1 TN ea. 33.35 $ n/a n/a n/a 30.01 $ 3.33 $
RO C&D 10 YD ea. 409.35 $ 368.41 $ n/a n/a n/a 40.93 $
RO C&D 20 YD ea. 450.02 $ 405.02 $ n/a n/a n/a 45.00 $
RO C&D 30 YD ea. 559.19 $ 503.27 $ n/a n/a n/a 55.92 $
RO C&D 40 YD ea. 668.35 $ 601.52 $ n/a n/a n/a 66.84 $
RO C&D 1 TN ea. 57.50 $ n/a n/a 51.75 $ n/a 5.75 $
RolloffRates
CommercialOrganicsRates
Page3of3
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EXHIBIT G4:
CONTRACTORS PROPOSAL
IMPLEMENTATION PLAN AND SCHEDULE
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services
Monterey Regional Waste Management District Section 2.F Page 1
RFP for Collection Services
2.F Transition & Implementation Plan
Experience in Providing Successful Transitions | GreenWaste is very experienced in providing new service
transitions as demonstrated in startups in the City of Palo Alto, the County of Santa Cruz, the City of San
Jose, Garbage Districts 2 and 3a in Unincorporated Santa Clara County and most recently, California State
University Monterey Bay. GreenWaste has consistently been praised for its approach and method of
planning and implementing transitions and GreenWaste has successfully commenced new and expanded
collection services in counties, cities and towns of varying sizes, geography and socioeconomic types.
GreenWaste recognizes the obstacles and surprises that can be encountered during a service transition of
this magnitude and aims to anticipate those challenges. GreenWastes transition philosophy ensures a
seamless approach by developing a plan to identify potential obstacles before they surface and remaining
flexible in strategies to efficiently and effectively overcome any challenges identified, turning those
challenges into opportunities.
GreenWaste believes the Participating Agencies have provided sufficient time to complete all pre-transition
activities including securing and obtaining any permits and licenses for construction and operations,
developing facilities, ordering and testing vehicles, receiving and distributing equipment, conducting audits
and preparing necessary route sequencing and route maps, completing all hiring, implementing
GreenWastes extensive training program and envisioning and launching the new recycling and diversion
programs. Successful solid waste collection services as well as successful diversion of recyclables and
organics are dependent upon the development of a solid transition plan and its seamless implementation.
GreenWaste is well versed in new service initiations and GreenWastes primary objective is to provide
outstanding service leading up to and throughout the transition period, with minimal disruption to Customers.
Prior to the commencement of services, a comprehensive transition plan will be prepared, an emergency
back-up plan will be drafted and reporting and invoicing templates will be approved. A fully detailed
transition plan will be submitted after the execution of the Agreement. GreenWaste believes the
implementation of the final Transition Plan and Schedule will exceed expectations and ongoing collection
and processing operation will surpass the goals established by the Participating Agencies; GreenWaste
looks forward to providing the smoothest transition, the best collection and customer service, most
comprehensive processing, the greatest diversion results, and the most affordable rates.
The primary goal of GreenWastes Transition and Implementation Plan, above all else, is to minimize the
potential for service interruptions and any inconveniences for Customers and the Participating Agencies,
and begin the full commencement of services on the phased service commencement dates outlined below.
The phases and activities identified in the Transition and Implementation Plan have been carefully crafted,
adapted, revised and refined. The schedule has undergone revisions that included balancing optimistic and
realistic timelines to create an accurate estimation of the start and end dates of activities, their expected
duration, their sequencing and overlap. The budget was developed to reflect the integration of the full scope
and pre- to post-transition timeline, taking into account:
Inefficiencies resulting fromincomplete data;
Anticipated level of effort to quickly and significantly improve participation in recycling and diversion
programs; and
Overall choreography of transition period.
Proposal to the Monterey Peninsula Communities
Solid Waste, Recycling and Organics Collection Services