NATIONAL

INSTITUTE
OF, TECHNOLOGY,
I(IRUKSIIETRA
TTIEORY EXAMINATION
Question
Paper
Month and Year of the Examination: May/Juner2ll2
Programme:
B.TECH. (8th semester) Mechanical Engineering
Semester:
YIII
courseNo.: MEr- 432
ffit"#J"rflff'tManagement
Number of
Questions
to be attempted: 05
Time Allowed: 03 hours
Total No. of
Questions: 0g
Total No.
pages
used: 02
The candidates,
before starting to write the solutions, should please
"cnect
the question paper for any
discrepancy" and also ensure that they have been delivered the question paper of right course no. and right
subject title.
Q.2
(a) Illustoate with examples the core concept of TQM. How it differs from quality control?
(b) working as an individual or in a tearn of twoithree peoplg
determine at least three obstacles to
implementing TQM in the following organizations:
(i) Manufacturing facility
(ii)
Health-care facility
(iii) Large Bank
(a) Enumerate the four absolutes of quality management given by Crosby. Also mention his 14 rrtil
to quality improvement.
(b) What is Juran's
Qualrty
Trilogy? How does the quality
spiral emphasize the role of quality
'
function in TQM?
5+5
(a) Explain the following with reference to TeM:
(i) Internal and extemal customer.
(ii) Customer perception
of quality
(b)What
is Kano's model? Explain the three types of athibutes associated with the model.
3+3+4
Q'4
(a) Using a schematic diagram, explain the various steps in the constnrction of
eFD
house of
quality.
(b) Explain the benchmarking triangle. What
are the difiFerent varieties of benchmarking?
Q.5
(a) Describe the basic organizatonal structure
involved in launching of quality
circles. What
companies?
(b)
How is benchmarking performed?
Explain the benchmarking
template and the various steps .i
involved in this process
5+5
Q'6
(a) What is the aim of Environmental
Management
Systems (EMS) standard? How is the aim
achieved?
(b) Enumerate the five major benefits of ISo 9000 certification.
(c)
"An ISo 9000 certified company is a TeM company', comment.
4+3+3
Q'7
(a) Explain different Stages of_FMEA (Failure
Mode Effect Analysis) and perforn FMEA to
anticipate what you could do to eliminate any problems
in the followini processes.
(i) Making apizza
Q.l
Q.3
5+5
of quality circles. Enumerate the various steps
is status of quality
circles programmes
in lndian
Pagel oI2
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