SANJEEV NATH SHARMA

+91 9718498424, +91 9268012230

sharmasanjeev477@gmail.com


Career Objective

To rise with honesty, loyalty, confidence and hard work professional growth
while being resourceful innovative and flexible.

Work Experience

From May 2012 to Till Date.
Lemon Learn E-Services Pvt. Ltd. (e-Techies), Technical Support Engineer at
Okhla, New Delhi .
Essential Duties and Responsibilities
User administration (setup and maintaining account).
Maintaining system
Verify that peripherals are working properly
Quickly arrange repair for hardware in occasion of hardware failure
Monitor system performance
Create file systems
Install software
Create a backup and recovery policy
Monitor network communication
Update system as soon as new version of OS and application software comes
out
Implement the policies for the use of the computer system and network
Setup security policies for users.
A system admin must have a strong grasp of computer security (e.g. firewalls
and intrusion detection systems).
Ability to work well with customers and in-cross team environment and
to mentor within team

From May 2010 to May 2012.
Techno Auto Mobiles Pvt. Ltd., IT Assistant at Dwarka, New Delhi.
Essential Duties and Responsibilities
Monitoring all office branches hardware & Softwares requirement.
Troubleshooting system performance and network communication in sites
Quickly arrange repair for hardware in occasion of hardware failure.
Install Windows, softwares and other applications.
Data backups handling, system crash/restoration
Trouble shooting of MS office and company website related issue










From December 2009 to May 2010.
VM Technologies Inspired Pvt. Ltd., Technical Support Manager at Dwarka, New
Delhi.
Essential Duties and Responsibilities
Responsible for providing technical support to field engineers, technicians,
product support and company customers who are diagnosing, troubleshooting,
repairing and computer systems and/or complex software. In a less
sophisticated environment, as with many applications products where the user
is non-technical, this position would generally interact with product support
when they cannot resolve a customer problem directly.
Provided help desk support and end user support for in offices and house.
Create, manage, password resets and new users accounts set up in windows
and servers etc
Troubleshoot for Microsoft office, outlook and Internet related issues.
Troubleshoot all the applications of Microsoft and Windows XP errors.
Installation of software and hardware on client site

From April 2008 to November 2009.
NEI Technology Pvt. Ltd., Technical Support Engineer, New Delhi.
Essential Duties and Responsibilities
Monitoring servers, assisting customers via Live Chat, and Help desk with
things such as: Creating Accounts, Databases, Installing Software and
Accounts troubleshooting, etc.
Provide all the process related updates with presentation to the other Client
which is situated in other states. Prepare continuous trainings to Clients
process improvements
Providing Remote Desktop Support with team viewer and Log me software.
Create, manage, password resets and new users accounts set up in Active
directory etc.
Provide access for file shares on servers and Handling Hardware and Software
related Problems for internal office


Educational Qualification

BCA Completed from Magadh University in 2010.
12th passed from Delhi CBSE Board in 2007.
10th passed from Delhi CBSE Board in 2005.

Technical Qualification

2 year Diploma in Computer Hardware & Networking from Jetking Dwarka
Institute.







Personal Details

Date of Birth : 04th Sept 1987
Fathers Name : Sh. Nathu Lal Sharma
Nationality : Indian
Religion : Hindu
Sex : Male
Marital Status : Single
Language Known : Hindi & English
Address : WZ-239 /D138, Raj Nagar-II,
Palam Colony, New Delhi 110045


Declaration

I hereby declare that all the information quoted here in this resume is true to my
knowledge.

I assure you sir, that if given a chance to work with the organization I shall do my
best to prove myself as an asset to the organization.








Place:

Date: . (SanjeevNath Sharma)