PX723 Service Calls List

[Note]
The service calls that CU firmware displays on the operator panel (LCD) are color-coded in "S/C No." column as follows.
(1) CU firmware or CPU detected a CU board related physical problem.
(2) CU firmware detected an anomaly in a program or data in nonvolatile media connected to CU board (ROM,FLASH memory,HDD) or in an optional board.
(3) CU firmware detected an anomaly in behavior in PU (including a violation of communication protocol between CU and PU). Where the cause exists (in CU or PU?) is not known.
(4) CU(CPU or CU firmware itself) detected an abnormal behavior of CU firmware. (It is possible that the root cause is a problem of the CU board.)
(5) PU firm detected a physical problem in mechanism or PU board and CU displays S/C No. according to the problem.
(6) Above (5) is happening and a user can fix the error.
Fatal No. Name Occurrence Condition Support Method
001 Machine Check Exception The serious fault of CU PCB (faulty PCB or insufficient power
supply capacity) was detected.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
002 DSI Exception The programme detected improper operations. (See the
Notes column for details.)
003 ISI Exception
004 Alignment Exception
005 Program Exception
006 Floating-point Unavailable Exception
007 Instruction Address Breakpoint
Exception
008 Thermal Management Interrupt
Exception <Reserved>
The temperature of CPU increased to more than 75C. Power on the machine again.
009 Instruction TLB miss <Reserved>
010 Data TLB load miss <Reserved>
011 Data TLB store miss <Reserved>
012019 <Not Assigned>
020 CU ROM Hash Check Error (resident
or ROM slot 1)
Hash check error of the CU programme ROM was detected. After pulling out the programme ROM once and inserting it again (except the case of CU
direct mount), power on the machine again. *2
If the condition is reproduced immediately after powering on the machine again,
maintenance through service is necessary.
021 CU ROM Hash Check Error (option)
<Reserved>
022 CU ROM Hash Check Error (option 2)
<Reserved>
023 CU Font ROM Hash Check Error
(resident)
An error in hash value was detected in CU board resident
(direct-mount) font ROM.
024 CU Font ROM Hash Check Error (slot
1)
An error in hash value was detected in font ROM mounted on
DIMM slot 1(A) of CU board.
025 CU Font ROM Hash Check Error (slot
2)
An error in hash value was detected in font ROM mounted on
DIMM slot 2(B) of CU board.
026 CU Font ROM Hash Check Error (slot
3) <Reserved>
An error in hash value was detected in font ROM mounted on
DIMM slot 3(C) of CU board.
027 CU Font ROM Hash Cjecl Error
(otherwise) <Reserved>
An error in hash value was detected in font ROM mounted
somewhere except the above DIMM slots of CU board.
028029 <Not Assigned>
030 CU RAM Check Error (resident / slot
1)
As a result of operation check of RAM which is mounted on
Slot 1 (or resident RAM in the case of a model which mounts
id t RAM) th d f t d t t d
031 CU RAM Check Error (option / slot 2) As a result of operation check of RAM which is mounted on
Slot 2 (or expanded RAM in the case of a model which has
032 CU RAM Check Error (slot 3) As a result of operation check of RAM which is mounted on
033 CU RAM Check Error (slot 4)
<Reserved>
As a result of operation check of RAM which is mounted on
Slot 4, the defect was detected.
034 RAM Configuration Error The order of mounting RAM was not correct. After checking the specification, mount RAM in the correct order.
035 Slot1 RAM Spec Error RAM which spec is not permitted on the specification was
036 Slot2 RAM Spec Error RAM which spec is not permitted on the specification was
t d Sl t 2
037 Slot3 RAM Spec Error RAM which spec is not permitted on the specification was
038 Slot4 RAM Spec Error <Reserved> RAM which spec is not permitted on the specification was
t d Sl t 4
039 <Not Assigned>
040 CU EEPROM Error As a result of operation check of EEPROM which is mounted
on CU board, the defect was detected.
If the condition does not improve after powering on the machine again, the device (or CU
PCB) needs to be replaced.
041 CU Flash Memory Error As a result of operation check of Flash memory which is
mounted on CU board, the defect was detected.
042 Flash File System Error When Flash memory is initialised as DOS file system
(TrueFFS), it failed.
043 Flash File System Version Mismatch The format version of Flash is different from the format
version supported by the programme.
044 PS Flash File System Error It failed in the initialisation of Flash file system for PS.
045 Flash File System Recovery Failed It failed in formatting Flash memory (recovery process after
the occurrence of S/C042 failed).
046 Flash File System Error on Wireless
LAN board
Flash memory file system on wireless LAN PCB had an error.
047 <Not Assigned>
048 PS Protection ROM with Adobe PS Emulation was put on Non-PS machine. Replace CU ROM with the one for the correct model.
Replace the PCB (CU ROM direct mount models only)
When the error occurred during design/evaluation, check the recovery method with a
person in charge of the machine.
049 CU Engine Type Mismatch CU/FW recognised that ROM for 600dpi machine was
mounted on 1200dpi machine.
Replace CU ROM with the one for the correct model.
Replace the PCB (CU ROM direct mount models only)
(In order to avoid mismounting. The problem does not occur except when the
maintenance ROM is replaced.)
050 Operator Panel Error The defect in LSI to control the operation panel was detected.
051 CU Fan Error FAN to cool down CU stopped or behaved abnormally.
052 Image Processor Driver Error DMA Abort Error was detected in Image Processor. If the condition does not improve after powering on the machine again, the PCB needs to
be replaced.
053 Configuration Mismatch The combination of the controller and MFP unit is incorrect.
054 Scanner Communication Error Communication error was detected between the controller
unit and the scanner unit (command sent from CU).
Record the value displayed on the LCD panel and close the error display.
055 Scanner Missing Error Controller Unit detected that the scanner unit which was
detected at power on has disappeared.
Record the value displayed on the LCD panel and close the error display.
If the condition does not improve after powering on the machine again, the device needs
to be replaced through service or the connection between the scanner and the printer
needs to
056 Hdd Missing Error Controller Unit detected that a hard disk is missing on a
machine which must have a hard disk.
Power off and power on the machine again after mounting a hard disk.
057 Scanner Command Response
Timeout
Command communication time out was detected between the
controller and the scanner unit (the cause is displayed by a
sub number).
01 : No ACK for the command to start reading.
02 : No ACK for the command to cancel reading.
Record the value displayed on the right of the lower side of LCD and power on the
machine again.
It is possible that data in the font ROM (or Flash) is damaged or a font ROM which is not
supported by CU firm (different version number) is mounted. Or there may be an
abnormal condition in RAM.
In the case of ROM DIMM, replace the ROM. In the case of F
Leave the resident RAM as is. Pull out the expanded RAM once and insert it again, then
power on the machine again. *2
If the condition is reproduced immediately after powering on the machine again,
maintenance through service is necessary.
After checking the specification, mount the RAM which spec is supported on the product.
After recording all (max. 3) of hex numbers with 8 digits displayed on LCD, power on the
machine again. *2
Power on the machine again and initialise the Flash memory.
If the condition still does not improve, maintenance through service is necessary (the
Flash memory could be in an abmormal condition).
If the condition does not improve after powering on the machine again, the device needs
to be replaced.
If the condition does not improve after powering on the machine again, the device (or
PCB) needs to be replaced.
After recording all (max. 3) of hex numbers with 8 digits displayed on LCD, power on the
machine again. *2
If the condition is reproduced immediately after powering on the machine again,
When a S/C No. in red background column is reported, make sure you record the conditions when it happened (sent data, CU/PU firmware versions, operation and etc.) and also
print the MenuMap. The firmware problems in red column.
*1 S.C. = LCD displays a service call. P.O. = A message appears and prompts a user POW ON.
*2 When it happened, confirm it can be reproduced. After rebooting, operate the printer in the same way that caused the problem, and check if the same service call message appears.
*3 This service call may happen only at factory shipping.
The programme detected improper operations. (See the
Notes column for details.)
058 Scanner Internal Error An internal error was detected in the scanner control area of
the controller (the cause is displayed by a sub number).
01 : SIP internal error
02 : Scan Model internal error
03 : SPB internal error
Record the value displayed on the right of the lower side of LCD and power on the
machine again.
059 Scanner Communication Error2 Communication error was detected between the controller
unit and the scanner unit (command sent from the scanner).
Record the value displayed on the LCD panel and close the error display.
060 Parallel Interface Driver Error
061 Serial (RS232C) Driver Error
<Reserved>
062 USB Driver Error
063 PCI Driver Open error Damages in the network device or an error similar to them
was detected.
If the condition does not improve after powering on the machine again, the device needs
to be replaced.
064 <Not Assigned>
065 NIC Combination Error NIC which is not appropriate to be used in the combination
with the printer was mounted.
Replace it with a usable NIC.
E.g.) MLETB09A
066 FAX Combination Error FAX board which is not appropriate to be used in the
combination with the machine was detected.
Replace it with a usable FAX board.
067069 <Not Assigned>
070 PostScript Internal Error An error was detected in the PostScript core. If an address is displayed on LCD, record the address and power on the machine again.
071 Video Overrun detect <Reserved>
072 Engine Communication Error A communication error occurred between CU and PU. Record the value of 2 digits which is displayed on the right of the lower side of LCD and
power on the machine again. *2
When the error occurred during design/evaluation, ask a person in charge of PU F/W to
investigate without powering off the machine.
073 H/W Overrun detect Video circuit detected overrun (see the Notes column for
details).
074 F/W Overrun detect <Reserved> F/W could not set Video data for the data requirement of
VideoDMA (see the Notes column for details).
075 Video Interface Error The parameter that F/W sets on the Video was out of the
limited range (see the Notes column for details).
076 VIC Decomp Write Error <Reserved> An error in writing data on the Video extension circuit was
detected.
077 VIC Illegal Decomp Error
<Reserved>
A Video extension error was detected.
078079 <Not Assigned>
080 Parameter I/O Error Access to a parameter storage location failed due to file
damages, etc.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
081 Parameter Consistency Check Error Error in checking consistency in the parameter. EEPROM and FLASH need to be reformatted and initialised through service.
When the error occurred during design/evaluation, check the recovery method with a
person in charge of the machine.
082089 <Not Assigned>
090 Finisher Stapler Error Finisher Stapler Error.
091 Finisher Tray Elevator Error Finisher Tray Elevator Motor Error.
092 Finisher Bin2 Exit Belt Motor Error Finisher Bin2 Exit Belt Motor Error.
093 Finisher Jogging Motor Error Finisher Jogging Motor Error.
094 Finisher Main Feed Motor Error Finisher Main Feed Motor Error.
095099 <Not Assigned>
096 Finisher Unrecoverable Error PX723 Finisher Unrestorable Error (PX723 Only) (The cause is
displayed by a sub number.)
01 : Finisher Exit Motor Error
02 : Finisher Tray Lifting Motor Error
03 : Finisher Jogging Motor Error
04 : Finisher Staple Motor (for Staple/Folding) Error
05 : Finisher Paper Stack Handling Motor Error
06 : Finisher Stapler Unit Swing Motor Error
07 : Finisher Puddle Motor Error
08 : Finisher Folder Sensor Error
09 : Finisher Backup RAM Error
0A : Punch Unit Motor Error
0B : Punch Unit Transfer Motor Error
0C : Punch Unit Communication Failed Error
0D : Punch Unit Power Failure Detection
0E : Punch Unit Backup RAM Error
0F : Punch Unit Registration Sensor Error
10 : Punch Unit Side Registration Sensor Error
11 : Punch Dust Sensor Error
097 Inverter Power Supply Error PX723 Inverter Power Supply Error.
098099 <Not Assigned>
100 Engine Program Hash Check Error
<Reserved>
101 Engine Loader Hash Check Error
<Reserved>
102 Engine RAM Error An error of RAM in reading and writing was detected at power
on.
103 Engine SRAM Error An error of static RAM in reading and writing was detected at
power on.
104 Engine EEPROM Error An error of EEPROM in reading and writing was detected at
power on.
105 Engine EEPROM Missing Error EEPROM is not detected at power on.
106 Engine Control Error An error was detected in the engine control logic.
107 Engine ROM error <Reserved> An error was detected in the ROM checksum at power on.
108109 <Not Assigned>
110 Illegal Envelope Feeder Unit
<Reserved>
Envelope Feeder Unit for another model was detected.
111 Illegal Duplex Unit Duplex Unit for another model was detected.
112 Illegal Tray2 Unit Tray2 Unit for another model was detected.
113 Illegal Tray3 Unit Tray3 Unit for another model was detected.
114 Illegal Tray4 Unit Tray4 Unit for another model was detected.
115 Illegal Tray5 Unit Tray5 Unit for another model was detected.
116 Illegal Finisher Unit Finisher Unit for another model was detected.
117 Illegal Inverter Unit Inverter Unit for another model was detected. (PX723)
118119 <Not Assigned>
120 PU Board Fan Motor Error An error was detected in the cooling fan of PU PCB.
(PX723 only, Fatal No.128 sub:03)
121 Power Supply LSI Error A communication error with the high-pressure LSI was
detected.
122 Power Supply Fan Motor Error Abnormality was detected in the low-pressure power supply
temperature alarm or the fuser ventilation fan (PX713 only) /
power supply cooling fan.
(PX723 only, Fatal No.128 sub:02)
123 Humidity Sensor The sensor detected the abnormality in humidity or no
humidity sensor is connected.
124 Temperature Sensor The sensor detected the abnormality in temperature.
125 Multi-purpose Tray Home Error An error was detected at the fixed position of the front
feeder.
126 Sensor Dewed Error Condensation was detected. Power off the machine. After leaving it for a while in room temperature, power on the
machine again.
127 Fuser Unit Fan Error An error was detected in the fuser cooling fan.
(PX723 only, Fatal No.128 sub:01)
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If error information is displayed on the right of the lower side of LCD, record the
information and power on the machine again.
Keep the print result when the defect occurred. *2
When the error occurred during design/evaluation : As the print result is i
Power off the machine and remove the unit.
When the error is displayed although the correct unit for the model is mounted,
maintenance through service is necessary.
128 Engine Fan Motor Error The cooling fan of PU, error (the cause is displayed by a sub
number)
01 : Cooling Fan Error of Fuser Unit (PX723 Only)
02 : Engine Power Supply Cooling Fan Error (PX723 Only)
03 : Engine Cavity Cooling Fan Error (PX723 Only)
04 : Belt Cooling Fan Error (PX723 Only)
05 : Image Drum Cooling Fan Error
06 : Top Cover Cooling Fan Error (PX723 Only)
07 : Engine Power Supply Side Cooling Fan Error (PX736MFP
129 Paper Feeder Preset Error An error was detected in the paper feed mechanism of the
tray. (PN281 only)
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
130 LED Head Over Temperature Abnormal high temperature was detected in the LED head. If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
131 Yellow LED Head Missing The connection of the Yellow LED head was not detected.
132 Magenta LED Head Missing The connection of the Magenta LED head was not detected.
133 Cyan LED Head Missing The connection of the Cyan LED head was not detected.
134 Black LED Head Missing The connection of the Black LED head was not detected.
135139 <Not Assigned>
140 Yellow Image Drum Up/Down Abnormality in the position to mount the Yellow drum was
d t t d
141 Magenta Image Drum Up/Down Abnormality in the position to mount the Magenta drum was
142 Cyan Image Drum Up/Down Abnormality in the position to mount the Cyan drum was
detected.
143 Black Image Drum Up/Down
<Reserved>
Abnormality in the position to mount the Black drum was
detected.
144 Yellow Toner Supply Switch Error Abnormality in the Yellow toner supply shutter was detected.
145 Magenta Toner Supply Switch Error Abnormality in the Magenta toner supply shutter was
detected.
146 Cyan Toner Supply Switch Error Abnormality in the Cyan toner supply shutter was detected.
147 Black Toner Supply Switch Error Abnormality in the Black toner supply shutter was detected.
148149 <Not Assigned>
150 Yellow Image Durm Fuse Cut Error Fuse Cut Error of the Yellow drum was detected at power on.
151 Magenta Image Durm Fuse Cut Error Fuse Cut Error of the Magenta drum was detected at power
on.
152 Cyan Image Drum Fuse Cut Error Fuse Cut Error of the Cyan drum was detected at power on.
153 Black Image Drum Fuse Cut Error Fuse Cut Error of the Black drum was detected at power on.
154 Belt unit Fuse Cut Error Fuse Cut Error of the belt unit was detected at power on.
155 Fuser unit Fuse Cut Error Fuse Cut Error of the fuser unit was detected at power on.
156159 <Not Assigned>
160 Yellow Toner Sensor Error Yellow toner sensor error occurred (in the Factory mode
only).
Maintenance through service is necessary. *3
161 Magenta Toner Sensor Error Magenta toner sensor error occurred (in the Factory mode
only).
162 Cyan Toner Sensor Error Cyan toner sensor error occurred (in the Factory mode only).
163 Black Toner Sensor Error Black toner sensor error occurred (in the Factory mode only).
164 Waste Toner Sensor Error
<Reserved>
165 Waste Toner Full <Reserved>
166 <Not Assigned>
167 Thermistor Slope Error Abnormality was detected in the temperature detecting
condition of the thermistor.
168 Compensation Thermistor Error Abnormality was detected in the Compensation Thermistor.
01 : The compensation thermistor is detected as shorted.
02 : The compensation thermistor is detected as open.
03 : The compensation thermistor indicates high temperature
error.
04 : The compensatio
169 Upper Side Thermistor Error Abnormality was detected in the upper thermistor.
01 : The upper side thermistor is detected as shorted.
02 : The upper side thermistor is detected as open.
03 : The upper side thermistor indicates high temperature
error.
04 : The upper side thermistor in
170 Upper Thermistor Circuit Shortened A short circuit of the heat roller thermistor was detected (in
the case of high temperature).
171 Upper Thermistor Circuit Opened Open of heat roller thermistor was detected (in the case of
low temperature).
172 Upper Heater High Temperature The heat roller thermistor displayed a high temperature
error.
Power off and power on the machine again when the temperature drops. If it does not
recover, maintenance through service is necessary.
173 Upper Heater Low Temperature The heat roller thermistor displayed a low temperature error.
174 Lower Thermistor Circuit Shortened A short circuit of the backup roller thermistor was detected
(in the case of high temperature).
175 Lower Thermistor Circuit Opened Open of the backup roller thermistor was detected (in the
case of low temperature).
176 Lower Heater High Temperature The backup roller thermistor displayed a high temperature
error.
Power off and power on the machine again when the temperature drops. If it does not
recover, maintenance through service is necessary.
177 Lower Heater Low Temperature The backup roller thermistor displayed a low temperature
error.
178 Drive Roller Over Temperature
<Reserved>
179 Fuser Mismatch The standard of the Fuser is different (when a fuser for 100V
is set on a machine of 230V).
Maintenance through service is necessary.
180 Envelope Feeder (MPF) I/F Error Abnormality was detected in communication with Envelope
Feeder.
181 Duplex Unit I/F Error Abnormality was detected in communication with Duplex
182 Tray2 Unit I/F Error Abnormality was detected in communication with Tray2.
183 Tray3 Unit I/F Error Abnormality was detected in communication with Tray3.
184 Tray4 Unit I/F Error Abnormality was detected in communication with Tray4.
185 Tray5 Unit I/F Error Abnormality was detected in communication with Tray5.
186 Finisher Unit I/F Error Abnormality was detected in communication with Finisher.
187 Engine Control Panel I/F Error Abnormality was detected in communication with Control
188 Sub-CPU I/F Error Abnormality was detected in communication with Engine Sub-
CPU.
189 Inverter Unit I/F Error Abnormality was detected in communication with Inverter.
190 System Memory Overflow Overflow of the system memory. Powering on the machine again.
191 Page Memory Overflow Overflow of the page memory. Powering on the machine again.
192199 <Not Assigned>
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
200 PU F/W download Check Sum Error An error during PU Flash DownLoad (see the Notes column for
details).
Power on the machine again, and try PU Flash DownLoad again.
201 PU F/W Flash Write Error
202 PU F/W Flash Data Missing
203 EnginePageSequencer IMGACK Error A fault in CU programme (see the Notes column for details). After recording the character string displayed on the lower side of LCD, power on the
machine again. *2
204 EnginePageSequencer IMGSET Error Powering on the machine again. *2
205 <Reserved> A fault in CU programme (No Page DUPIN - not used).
206 <Reserved> A fault in CU programme (No Page DUPIN - not used).
207 EnginePageSequencer illegal Function
Call
A fault in CU programme (see the Notes column for details). Powering on the machine again. *2
208 EnginePageSequencer Parameter
Error
209 Media Table Download Failure Failure in downloading Media Table to PU. Powering on the machine again. *2
210 EngineControl illegal Page Cargo A fault in CU programme (see the Notes column for details). Powering on the machine again. *2
211 EngineControl Page Error
212 EngineControl Video Queue Error
213 EngineControl Print Sequence Error smaps3: Plain print missing (FSYNC OFF was not detected on
a plain to be printed).
Smaps2: A fault in CU programme (the page control
sequence became abnormal in the EngineModel).
Powering on the machine again. *2
214 PrintScheduler Illegal Sequence CU detected a fault in PU programme (see the Notes column
for details).
Powering on the machine again. *2
215219 <Not Assigned>
220 Print Statistic No-match HDD HDD was removed or replaced when the print count function
is ON.
Put the original HDD back on.
221229 <Not Assigned>
230 RFID Reader not installed The sensor to read out toner cartridge information was not
detected.
231 RFID Reader I/F Error Abnormality was detected in communication with the sensor to read
out toner cartrdige information.
01 : communication error between the RFID reader and the engine
PCB.
02 : the transceiver circuit error of the RFID reader.
03 : communication error between the RFID reader and the Tag chip.
04 : the RFIDTag detection error (more than 4 chips).
232239 <Not Assigned>
240 Engine Program Memory Error PU FLASH memory hardware error.
241 Duplex Unit Program Memory Error Duplex Unit FLASH memory hardware error.
242 Option Tray2 Program Memory Error Option Tray2 FLASH memory hardware error.
243 Option Tray3 Program Memory Error Option Tray3 FLASH memory hardware error.
244 Option Tray4 Program Memory Error Option Tray4 FLASH memory hardware error.
245 Option Tray5 Program Memory Error Option Tray5 FLASH memory hardware error.
246 <Not Assigned>
247 Engine Sub-CPU Program Memory
Error
Sub-CPU FLASH memory hardware error.
248 Inverter Unit Program Memory Error Inverter Unit FLASH memory hardware error (PX723
Finisher).
249 <Not Assigned>
250 Secure File Erasing Error Encrypted authentication print; An error of a file was
detected when the file was deleted / checked.
251 Secure Disk Erasing Error Encrypted authentication print; An error of HDD was detected
when a file is deleted / checked.
252 Encrypted Disk Not Found Encrypted authentication print; No encrypted hard disk was
f d
253 Encrypted Disk Mismatch Encrypted authentication print; An invalid hard disk was
mounted.
254 Encrypted File System Error Encrypted authentication print; An unexpected error occurred
during initialisation of Security Mode.
255 Disk Security Mode Error Encrypted authentication print; Breakdown of an encrypted
board was detected.
256 Invalid Disk For Encryption Encrypted authentication print; An unsupported HDD was
mounted.
257 HDD File System Error Encrypted authentication print; An unexpected error occurred
during initialisation of HDD.
258299 <Not Assigned>
300599 <Reserved>
600900 <Not Assigned>
901 Belt Thermistor Error; Shorten Short circuit error of the belt thermistor (assuming a
defective thermistor, 120C or more).
902 Belt Thermistor Error; Open An error in open of the belt thermistor (assuming a defective
thermistor or mis-connection, -10C or less).
903 Belt Thermistor Error; High
Temperature
Belt thermistor error in high temperature (assuming 70C or
more).
904 Belt Thermistor Error; Low
Temperature
Belt thermistor error in low temperature (assuming 0C or
less).
905 Frame Thermistor Error; Open Frame thermistor error in open (assuming a defective
thermistor or misconnection).
906 Frame Thermistor Error; Shorten Frame thermistor error in short circuit (assuming a defective
thermistor).
907 Frame Thermistor Error; High
Temperature
Frame thermistor error in high temperature (150C or more is
detected).
908 Frame Thermistor Error; Low
Temperature
Frame thermistor error in low temperature (a temperature
lower than -10C was detected).
909 <Reserved>
910 Tray1 GDDC Error Option Tray GDDC error.
911 Tray2 GDDC Error
912 Tray3 GDDC Error
913 Tray4 GDDC Error
914 Tray5 GDDC Error
915916 <Reserved>
917 Belt Slit Sensor Error Abnormality was detected in the slit sensor of the transport
belt.
918 Duplex Fan-0 Alarm Detection Abnormality was detected in Duplex Unit Fan-0.
919 Duplex 24V Abnormal Current
Detection
Abnormality in current value was detected in Duplex Unit 24V
power supply.
920 Yellow Image Drum Lock Error Defective rotation of Yellow drum was detected.
921 Magenta Image Drum Lock Error Defective rotation of Magenta drum was detected.
922 Cyan Image Drum Lock Error Defective rotation of Cyan drum was detected.
923 Black Image Drum Lock Error Defective rotation of Black drum was detected.
924 Tray2 24V Abnormal Voltage
Detection
Abnormality was detected in the voltage of the 24V power
supply of the option tray 2.
925 Tray3 24V Abnormal Voltage
Detection
Abnormality was detected in the voltage of the 24V power
supply of the option tray 3.
926 Tray4 24V Abnormal Voltage
Detection
Abnormality was detected in the voltage of the 24V power
supply of the option tray 4.
927 Tray5 24V Abnormal Voltage
Detection
Abnormality was detected in the voltage of the 24V power
supply of the option tray 5.
928 Fuser Motor Lock Error Defective rotation of the fuser motor was detected.
929 Waste Toner Transfer Motor Lock
Error
Defective rotation of waste toner transport motor was
detected.
930 Sub-CPU Clock Frequency Error Abnormality was detected in the clock frequency of Sub-CPU.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
If the condition does not improve after powering on the machine again, replace the
option unit.
If the condition does not improve after powering on the machine again, replace the
option unit.
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
931 Duplex CPU Clock Frequency Error Abnormality was detected in the clock frequency of Duplex
Unit.
932 Inverter CPU Clock Frequency Error Abnormality was detected in the clock frequency of Inverter
Unit.
933 Tray2 CPU Clock Frequency Error Abnormality was detected in the clock frequency of Option
Tray2.
934 Tray3 CPU Clock Frequency Error Abnormality was detected in the clock frequency of Option
Tray3.
935 Tray4 CPU Clock Frequency Error Abnormality was detected in the clock frequency of Option
Tray4.
936 Tray5 CPU Clock Frequency Error Abnormality was detected in the clock frequency of Option
Tray5.
937939 <Reserved>
940 Waste Toner Transfer Error Abnormality in waste toner transport was detected.
941 Watchdog Timer Error When the watch dog timer error was detected.
942 Unassigned Interruption Detection
Error
When an undefined interruption was detected.
943 PU CPU Abnormal Detection Error When CPU of PU runs out of control due to noise, etc.
944 Dcon Access Error When Dcon access failed.
945 SDRAM Error When SDRAM access failed at power on.
946979 <Reserved>
980 Paper Rolled around Fuser An error that paper wrapped around the fuser. Replace the fuser.
981 CU/PU Uncompatible Unit
Combination
The version of the model that PU detected was different from
the version that CU detected.
Maintenance through service is necessary.
982 Excessive Optional Tray Detected Excessive option trays were detected. Remove excessive option trays.
983 Toners Duplicated by Color Toner cartridges of the same colour were detected. Replace it with the correct colour toner / ID.
984 Black Tag Version Mismatch The tag of format which does not correspond to the position
of K toner was detected.
Replace it with the correct toner.
985 Yellow Tag Version Mismatch The tag of format which does not correspond to the position
of Y toner was detected.
Replace it with the correct toner.
986 Magenta Tag Version Mismatch The tag of format which does not correspond to the position
of M toner was detected.
Replace it with the correct toner.
987 Cyan Tag Version Mismatch The tag of format which does not correspond to the position
of C toner was detected.
Replace it with the correct toner.
988999 <Not Assigned>
0xF0C System Call Exception CPU detected an incorrect address check.
0xF0D Trace Exception
0xFFE Bus Controller H/W Break Point
0xFFF Bus Controller ROM Write Protection
If the condition does not improve after powering on the machine again, maintenance
through service is necessary.
When hex numbers with 8 digits are displayed on LCD, record the numbers and power on
the machine again. *2
After recording all (max. 3) of hex numbers with 8 digits displayed on LCD, power on the
machine again. *2