JOB DESCRIPTION

Title: Captain waiter

Reports to: The Manager and to Head Office


General Functions:

Ensures the smooth running of operations and comply with
Serves food and beverage to guest according to prescribed service standards and
procedures of outlet with emphasis on speed and accuracy.

Knowledgeable of all food and beverage items in the menu, items on promotions
and daily special menu, its ingredients, method of preparation, portion size and
presentation.

Knowledgeable of the different types of wines and alcoholic beverage in addition
to its proper service.

Communicates to guest in delivering product and service.

Provides assistance to co-employees within food & beverage and amongst other
departments in the performance of tasks to foster teamwork and success for the
restaurant.

Attends pre-meal briefing and de-briefing daily and the monthly F & B Staff
Meeting

Checks all trays and trolley in the station, table complements, flatware,
glassware, linens, are clean and well set upas well as the floor area in the station
is clean.

Checks the Service Station for completeness of stocks in operating supplies,
condiments, glassware, chinaware, flatware.

Establishes and maintains good relations with employees within the department
and between other departments.

Reports to work in prescribed uniform and well-groomed.

Performs mise-en-place at the prescribed hours.



Equips himself with pen and captain order at all times.

Greets and seats guest entering the restaurant.

Takes orders of the guest accurately and re-confirms guests orders each time.

Practices suggestive selling to boost food & beverage sales, at the same time
increase guest satisfaction.

Accomplishes and forwards captain order slip to the kitchen for orders of food
and for drinks to the supervisor

Follows up and picks up food orders from the kitchen and drinks from the bar.

Capable of serving food based on sequence of service established for the outlet.

Serves all accompaniments and condiments together with the food.

Confirms satisfaction with the guest, and informs supervisor or manager
immediately in case of guest complains.

Observes guests without obtruding to provide any additional service required.

Presents the guest check/bill to the guest in a folder and returns the change of
the guest promptly in a folder.

Ushers guest out of the outlet and expresses appreciation to the guest.

Clears and re-sets tables in the stationed assigned.

Capable of operating all equipment inside the outlet.

Cleans and maintains equipment, tools, fixtures, service area in station assigned.


Reports to the manager at the start of shift to receive necessary instructions for
the shift, side duties assigned, floor assignment, menu changes, guest comments
and complains

Performs any other duties assigned by immediate superior which leads to guest
satisfaction and profit for the restaurant.

Assists the Captain Waiter in the monthly and daily operating equipment
inventory.
Reports any unusual incident, guest complains, lost and found, breakage and
losses to the Service Supervisor.

Attends all meetings and training sessions organized by the operation for the
staff.
Responsible for cost saving on guest supplies, food supplies, electricity, water,
etc.

Ensure that all operational equipment is use to its appropriate function and well
maintained.

Report all defectives Asset and equipment to his direct manager.

May be rotated to different outlets and other temporary task within the
restaurant.

The restaurant requires that you will not (during or after your employment)
without the operation writing consent, divulge every information concerning the
Outlet or any associated company or any of their dealing, transaction or affairs
which may come to your knowledge during or in the course of your employment
with the Company.