INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION AN OVERVIEW

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ACCREDITATION TO
ISO 9001- Quality Management System
ISO 14001 Environmental Management System
OHSAS 18991 Occupational Health & Safety Management System
IMPLEMENTATION PROCESS
1. SCOPE
Define the scope of certification (The areas of business / operations to which the standards
will apply).
Prepare draft Policies Statement showing managements commitment to Quality
Operations, Environmental Management & Occupational Health & Safety)
2. PLANNING
Conduct a GAP ANALYSIS, comparing existing processes and procedures to the requirements of
the relevant standards and to best practice operations.
Prepare of a report outlining the non-conformances
Present a programme for implementation
Agree the programme and implementation timescale with management and secure
management commitment to the plan
Appoint a member of the management team as an Internal Project Manager / Quality
Manager to assist in implementation
Make contact with Approved Certification Bodies. Select the preferred service provider
3. INTEGRATED SYSTEM MANUAL
Prepare the INTEGRATED SYSTEM MANUAL addressing the organisations policies on Quality,
Environmental and Health & Safety and maintenance of the System
This manual defines the organisations commitment to best practice, to ensuring customer
satisfaction and to ensuring the requirements of standards are met.
4. QUALITY / OPERATIONS
Prepare a PROCESS FLOW showing sequence of operations from project definition to final
release and addressing all stages of service delivery: Including
- Purchasing
- Project Plans
- Project Stage Reviews (Site Meetings, Design Meetings etc)
- Subcontractor approvals
- Quality acceptance criteria and inspections
- Changes to project definition and associated approvals
- Snagging
- Final Release
This list is a broad overview
Prepare written PROCEDURES defining these processes.
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Procedures will be brief and provide clear direction / advice
Prepare necessary documentation for validation and approval at each stage.
This process will reflect current practices.
Changes will be made only to secure an improvement in operations and traceability and to
reflect best practice operations
This stage will require close co-operation of the appointed Internal Project Manager
5. ENVIRONMENTAL MANAGEMENT
Prepare the list of the impacts on the environment resulting directly (or indirectly) from the
activities of the organisation; THE ENVIRONMENTAL ASPECTS
Determine the IMPACTS on the environment of the identified aspects
Review current legislation to ensure legislative compliance
Prepare environmental improvement programmes - Ongoing plans to minimise impacts on
the environment (ENVIRONMENT PERFORMANCE IMPROVEMENT PLANS).
These plans may address means of reducing waste, reuse and increasing recycling waste
Prepare the Environment Management Programme; specify the processes through which
the Environmental Aspect and Impacts are addressed (ENVIRONMENTAL PROCEDURES)
Define the processes / documentation necessary for validation and approval (if necessary)
6. OCCUPATIONAL HEALTH & SAFETY MANAGEMENT
Review the existing Safety Management System to ensure legislative requirements and the
requirements of the standard are met
Revise / prepare Safety Procedures as necessary
Define programmes for improvement in Occupational Health & Safety Management
performance (SAFETY PERFORMANCE IMPROVEMENT PLANS).
Define the processes / documentation necessary for validation and approval (if necessary)
7. SYSTEM LAUNCH
Sign off by management of the policies, procedures, processes, Forms (validations) etc
Presentation to staff and other relevant persons / subcontractors etc
Provide training as necessary. In small organisations, this is best achieved through one to
one sessions between the Consultant and / or Internal Project Manager and individuals /
small groups
Implement and Operate.
8. INTERNAL AUDITS
Ideally the system should operate for a period > 2 months before the ACCREDITATION AUDIT
Conduct INTERNAL AUDITS to ensure compliance with the documented Policies and Procedures
Identify operational non-conformances and implement CORRECTIVE AND PREVENTIVE ACTIONS
Internal Audits are an ongoing part of system management
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9. ACCREDITATION AUDIT PRE QUALIFICATION
During the +/- 2 month operational period, the nominated Certification Body will conduct a
PRE QUALIFICATION AUDIT.
The objective of this audit is to ensure that the organisation has addressed all requirements
and is in a position to present for the ACCREDITATION AUDIT
The auditors will review
- The documented System; including Policies, Procedures, Validations
- The Environmental Aspects and Impacts
- The Safety Management System
- Improvement Programmes and their relevance to the organisations needs
The purpose is to ensure compliance with Legislative and Standard requirements and the
operational requirements of the organisation
10. ACCREDITATION AUDIT
A full audit of compliance to the organisations documented requirements
At the end of the audit, the auditors will present their findings and confirm their
recommendation that the organisation be granted certification to the standards.
Typically, the findings will include a list of NON-CONFORMANCES AND / OR SUGGESTIONS FOR
IMPROVEMENT
An AUDIT REPORT will be issued.
The organisation must, within a defined timescale, prepare a plan to address the Non-
Conformances and / or Suggestions for Improvement which may be raised
11. CERTIFICATION
Certificates will be issued by the Certifying Body
Surveillance Audits will be conducted on an annual basis to ensure ongoing compliance