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GUIDELINES FOR PREPARATION OF DETAILED PROJECT REPORTS

Guidelines for Project Proposal Template


GUIDELINES FOR PREPARATION OF DETAILED PROJECT REPORTS
GUIDELINES FOR PREPARATION OF DETAILED PROJECT REPORTS............1
I) GUIDELINES FOR PREPARATION OF DETAILED PROJECT REPORTS................2
2
Guidelines for Project Proposal Template
GUIDELINES FOR DRAFT PROJECT PROPOSAL TEMPLATE FOR
NeGP PROJECTS
Introduction
1.1 The National e-Governane Plan !NeGP" #a$ %re$ente& to the 'ono(ra)le Pri*e
+ini$ter on ,th Nove*)er- 2../. The Plan #hih ta0e$ into ao(nt initiative$ at )oth the e-
Govern*ent an& e-Governane level$ #a$ a%%rove& )1 the Govern*ent o2 In&ia on 13
th
+a1-
2..,. The NeGAP $ee0$ to reate the ri4ht 4overnane an& in$tit(tional *ehani$*- $et (%
ore in2ra$tr(t(re an& %oliie$ an& i*%le*ent a n(*)er o2 %ro4ra**e$ in a *i$$ion *o&e at
the Center- State an& Inte4rate& $ervie level$ to reate a iti5en-entri an& )($ine$$-entri
environ*ent 2or 4overnane.
1.2 It i$ recommended that all the *ini$trie$6 &e%art*ent$6 (nit$ !hene2orth alle&
7units8" re$%on$i)le 2or (n&erta0in4 e-Governane initiative$ in the o(ntr1 ($e the te*%late
%rovi&e& in thi$ &o(*ent 2or %re%arin4 their re$%etive &etaile& %ro9et %ro%o$al$ !DPR".
1./ The 4(i&eline$ ontaine& in thi$ &o(*ent %rovi&e an (n&er$tan&in4 o2 ho# to
%re%are a t1%ial %ro9et %ro%o$al 2or an1 e-Governane initiative in the o(ntr1 alon4 #ith
$(ita)le ill($tration$6 e:a*%le$- #herever re;(ire&- to ai& in %re%aration o2 the %ro%o$al.
1.< It i$ recommended that %rior to the %re%aration o2 a %ro9et %ro%o$al the unit arrie$
o(t=
Sta0ehol&er Anal1$i$ an&
So%in4 St(&1
a" Stakeo!der Ana!"#i#
1.> Sta0ehol&er Anal1$i$ !SA" i$ a tool ($e& to i&enti21 an& enli$t $(%%ort 2ro*
$ta0ehol&er$. It %rovi&e$ a vi$(al *ean$ o2 i&enti21in4 $ta0ehol&er $(%%ort $o that 1o( an
&evelo% an ation %lan 2or 1o(r %ro9et.
1., SA i$ one o2 the *o$t r(ial ele*ent$ o2 the %ro9et %lannin4 %roe$$ a$ it %rovi&e$
an$#er$ to i*%ortant ;(e$tion$ $(h a$=
?here are #e no# !i.e. #hat are the %ro)le*$ an& #hat are the %o$$i)le
$ol(tion$"@
?here &o #e #ant to )e !i.e. #hat are o(r o)9etive$ an& #hat are o(r o%tion$"@
?hat i$ in it 2or eah o2 the $ta0ehol&er$@
1.A Un&er a %ro9et $%ei2i SA- it i$ e$$ential to i&enti21 %ri*ar1 $ta0ehol&er 4ro(%$-
their $ta0e- role$ an& intere$t$ #ith a vie# to=
En$(re a )(1-in an& th($ re&(e the ri$0 o2 %o$$i)le ne4ative i*%at on the %ro9et
!e.4. e*%lo1ee$ o2 the &e%art*ent6 *ini$tr1- iti5en$6 )($ine$$e$6 other %ri*ar1
)ene2iiarie$ #ho are &iretl1 i*%ate& )1 the $ervie$".
I&enti21 the %ro)le* to )e a&&re$$e& an& it$ a($e !$" an& e22et !$".
/
Guidelines for Project Proposal Template
I&enti21 #ho $ho(l& )e eno(ra4e& an& hel%e& to %artii%ate !e.4. e*%lo1ee$ o2
the &e%art*ent6 *ini$tr1- iti5en$6 )($ine$$e$6 other %ri*ar1 )ene2iiarie$ #ho are
&iretl1 i*%ate& )1 the $ervie$".
I&enti21 ha*%ion$ !e.4. +ini$ter$6 A&*ini$trative hea&$ o2 the unit/ 0e1
in2l(ener$- et" #ho have the ri4ht$- intere$t$- re$o(re$- $0ill$ an& a)ilitie$ to
ta0e %art or in2l(ene the o(r$e o2 the %ro9et.
I*%rove %ro9et $en$itivit1 to %ereive& nee&$ o2 tho$e a22ete& !e.4. e*%lo1ee$ o2
the &e%art*ent6 *ini$tr1- iti5en$6 )($ine$$e$6 other %ri*ar1 )ene2iiarie$".
Ena)le ($e2(l alliane$ #hih an )e )(ilt (%on !e.4. #ith 2(n&in4 or4ani5ation$-
%rivate or4ani5ation$ #illin4 to %artii%ate in the %ro9et- o**(nit1 )a$e&
4ro(%$- et."
1.3 The $te%$ to )e 2ollo#e& #hile (n&erta0in4 a $ta0ehol&er anal1$i$ are=
Li$t all %ri*ar1 $ta0ehol&er$
Un&erta0e $ta0ehol&er *eetin4$6 #or0$ho%$- et. to 2ree5e the 2ollo#in4=
Pro)le* the %ro%o$e& ++P6 Pro9et i$ %ro%o$in4 to a&&re$$
Ca($e$ an& e22et$ o2 the %ro)le*
I&enti21 eah $ta0ehol&er$8 intere$t$- role$ an& re$%on$i)ilitie$ in relation to the
%ro9et
Con$i&er the %otential i*%at o2 the %ro9et on the i&enti2ie& $ta0ehol&er$ an&
vie-ver$a !i.e. level o2 in2l(ene o2 eah $ta0ehol&er"
Dei&e &e4ree o2 i*%ortane to )e %lae& on the intere$t$ o2 eah $ta0ehol&er
Dei&e #hen an& ho# to en4a4e eah $ta0ehol&er 4ro(%$
Cla$$i21 $ta0ehol&er$ )a$e& on their level o2 intere$t an& in2l(ene in onte:t o2
the %ro9et an& &evelo% an en4a4e*ent $trate41.
E:a*%le$ o2 %ri*ar1 $ta0ehol&er$ !ta0in4 an e:a*%le 2or Panha1ati Ra9 initiative$"=
Primar" Stakeo!derE$am%!e o& intere#tCiti5en$ !e.4. Loal elete& re%re$entative$-
&iret )ene2iiarie$ o2 the $ervie$ %rovi&e& )1 %anha1at- et." B(alit16 val(e6 ti*e ta0en
to reeive $ervie$- %rovi$ion 2or ($to*er are- 9o)$- involve*ent- environ*ental i$$(e$-
et.Govern*ent !e.4. Cilla4e an& Dlo0 Panha1at$- Dlo0 Develo%*ent O22ier$- Gra*
Sa)ha$- Di$trit A&*ini$tration- Di$trit Plannin4 Co**ittee- +ini$tr1 o2 Panha1ati Ra9-
et"Level o2 $ervie %rovi&e&- le4i$lation- ta:ation- et.E*%lo1ee$ !i.e. E*%lo1ee$ o2 the
a)ove 4overn*ent or4ani5ation$"Rate$ o2 %a1- 9o) $e(rit1- #or0in4 on&ition$- *ini*(*
#a4e$- etFailitator$ !i.e. trainin4 in$tit(te$ li0e Ea$ha&a- et- &evelo%*ent %artner$ li0e
IFC- DFID- et."Ca%ait1 )(il&in4- 2(n&in4 $(%%ort- et
<
Guidelines for Project Proposal Template
1.F An en4a4e*ent $trate41 o(l& )e &evelo%e& )a$e& (%on the ;(a&rant (n&er #hih
vario($ $ta0ehol&er 4ro(%$ 2all a$ ill($trate& )elo#=
'i( intere#t)Lo* in&!uence 'i( intere#t)'i( in&!uence
Engagement/Communication
Strategy: Protect interests and empower
Engagement/Communication
Strategy: Work in partnership and keep on
board
Lo* intere#t)Lo* in&!uence Lo* intere#t)'i( in&!uence
Engagement/Communication
Strategy: Keep informed
Engagement/Communication
Strategy: Ensure that they support the
project
1.1. The re$(lt$ o2 the Sta0ehol&er Anal1$i$ $ho(l& )e in&iate& in the relevant $etion o2
the %ro9et %ro%o$al.
)" Sco%in( Stud"
1.11 The ne:t $te% to )e (n&erta0en )1 the onerne& unit- i$ to (n&erta0e a So%in4 St(&1
%rior to the %ilot6roll o(t %ha$e$ o2 the %ro9et. The So%in4 St(&1 #o(l& a$$i$t in i&enti21in4
the (rrent $it(ation !i.e. the 7A$-i$8" an& a$$e$$ the i*%at !i.e. the 7To-)e8" thi$ %ro9et
#o(l& have on the 2ollo#in4=
Sta0ehol&er$ G ?hat i*%at #o(l& the %ro9et have on tar4et %ri*ar1
$ta0ehol&er$ !iti5en$- )($ine$$e$6 4overn*ent"@
Servie$ an& Servie Level$ G ?hat are the e:i$tin4 $ervie$6 $ervie level$ an&
#hat i*%at #o(l& the %ro9et have on the$e $ervie$6 $ervie level$ in ter*$ o2
;(alit1- ;(antit1- ti*e or o$t@
Govern*ent Proe$$e$ G ?hat are the e:i$tin4 4overn*ent %roe$$e$ an& #hat
#ill )e the i*%at o2 thi$ %ro9et in ter*$ o2 ;(alit1- ;(antit1- ti*e or o$t on
the$e %roe$$e$@
Or4ani5ation $tr(t(re G ?hat i$ the e:i$tin4 or4ani5ation $tr(t(re o2 the
onerne& 7(nit8 an& ho# #ill the %ro9et a22et6 i*%at thi$ $tr(t(re an& it$
$ta22in4 nee&$- et.@
Loation$ G ?hat are 4eo4ra%hial loation$ in #hih the onerne& 7(nit8 i$
2(ntionin4 an& #hat i*%at #o(l& the %ro9et have on the$e loation$@
A%%liation$ G ?hat are the a%%liation$ that are )ein4 ($e& an& ho# #ill the$e )e
i*%rove&6 i*%ate& in ter*$ o2 ;(alit1- ;(antit1- ti*e or o$t )1 the %ro9et@
Data G ?hat an& ho# &ata i$ )ein4 ollete& )1 the 7(nit8 an& ho# #ill thi$ )e
i*%ate& in ter*$ o2 ;(alit1- ;(antit1- ti*e or o$t )1 the %ro9et@
Tehnolo41- ?hat i$ the e:i$tin4 ($e o2 tehnolo41 in the onerne& 7(nit8 an&
ho# #o(l& thi$ )e i*%rove&6 i*%ate& )1 the %ro9et@
>
Guidelines for Project Proposal Template
1.12 In line #ith the a)ove- the $o%in4 $t(&1 #o(l& hel% in i&enti21in4 )enh*ar0$ 2or the
%ro9et in ter*$ o2=
Servie an& Servie level$
Or4ani$ation $tr(t(re
A%%liation
Data
Tehnolo41- et
?herever the 7Core So%e &o(*ent8 2or the ++P ha$ alrea&1 )een %re%are& )1 the no&al
Central +ini$tr1- the$e )enh*ar0$ $ho(l& )e on$i$tent #ith the 7Core So%e &o(*ent8.
1.1/ Finall1 the $o%in4 $t(&1 #o(l& %rovi&e e$ti*ate$ o2
Ativit1 )a$e& o$tin4 an&
Drea0(% )et#een a%ital !%roe$$ re-en4ineerin4- $erver6 o*%(ter$6 net#or06
$o2t#are- %ro9et tea*- et" an& re(rrin4 o$t$ !ann(al *aintenane o$t$-
in$(rane$- o%eratin4 $t(&ie$- *aintenane o$t$- et"

1.1< Thi$ $t(&1 #o(l& )e (tili5e& to %re%are a &etaile& %ro9et re%ort !DPR" an& the o$t$
in(rre& on the $a*e #o(l& )e rei*)(r$a)le (n&er the %ro9et !i2 the $a*e i$ a%%rove& 2or
2(n&in4".
Pro+ect Pro%o#a! Tem%!ate
1.1> One the $o%in4 $t(&1 ha$ )een (n&erta0en- the unit #o(l& %re%are a &etaile& %ro9et
re%ort !DPR" in the DPR te*%late. Thi$ te*%late ha$ )een &ivi&e& into three $etion$- a$
2ollo#$=
Setion I = Da04ro(n& o2 %ro9et an& other )a$i in2or*ation
Setion II = Pro9et overvie#
Setion III = Pro9et &etail$ inl(&in4 it$ i*%le*entation *o&el
1.1, The 2ollo#in4 %ara4ra%h$ &i$($$ eah o2 the $etion$ in the Pro9et Pro%o$al
Te*%late an& %rovi&e 4(i&eline$ relatin4 to their o*%letion. The unit re$%on$i)le 2or
%re%aration o2 the %ro9et %ro%o$al i$ a&vi$e& to re2er to the$e 4(i&eline$ #hile %re%arin4 the
%ro%o$al.
1.1A The Unit$ $ho(l& re2er to the 2ollo#in4 &o(*ent$ 2or %re%arin4 the &etaile& %ro9et
%ro%o$al=
An1 $tan&ar&$6 4(i&eline$ )ro(4ht o(t 2or i*%le*entation o2 NeGP %ro9et$. For
the late$t $tan&ar&$6 4(i&eline$ 2or NeGP- li0 on htt%=66e4ov$tan&ar&$.4ov.in6
An1 other relevant 4(i&eline$ i$$(e& )1 DIT #ith re$%et to Ca%ait1 D(il&in4-
Pro9et I*%le*entation- In$tit(tional Arran4e*ent et.
,
Guidelines for Project Proposal Template
SECTION I, -AC.GROUND OF PROJECT AND OT'ER -ASIC INFORMATION
1.13 Thi$ $etion re;(ire$ %rovi$ion o2 in2or*ation re4ar&in4 the na*e- it$ nat(re- the
initiatin4 an& i*%le*entin4 )o&ie$ o2 the %ro9et.
a" Tit!e o& te Pro+ect
The title o2 the %ro9et $ho(l& &e$ri)e the %ro%o$e& $ervie$ to )e %rovi&e& (n&er the
%ro9et- loation o2 i*%le*entation an& an1 other ritial a$%et$.
)" Doe# te %ro+ect &a!! under an e$i#tin( Mi##ion Mode Pro+ect /MMP)0 I& "e#1
indicate *ic0
In a$e$ #here the %ro%o$e& %ro9et o*e$ (n&er the %(rvie# o2 an e:i$tin4 ++P-
the na*e o2 the relevant ++P *a1 )e $tate& here.
" E!i(i2i!it" Te#t#
Hin&l1 $tate #hether the %ro9et lear$ the t#o )roa& eli4i)ilit1 te$t$ %ro%o$e& 2or
NeGP %ro9et %ro%o$al$. The$e te$t$ %ro)e the %ro9et ali4n*ent #ith !i" NeGPI !ii"
De$t %ratie. The$e #o(l& )e a$ 2ollo#$=
i" NeGP A!i(nment Te#t
The State e-Governane roa&*a% ha$ )een %re%are& an& a%%rove&
The %ro9et i$ on$i$tent #ith the )roa& vi$ion lai& &o#n in the e-Governane
Roa& *a% o2 the $tate an& #ith the relevant ++P Core So%e G(i&ane.
Nee$$ar1 in2ra$tr(t(re o2 State ?i&e Area Net#or0 !S?AN"- State Data
Center$ !SDC$" an& iti5en $ervie enter$ !CSC$" are or #ill )e in %lae.
The %ro9et o*%lie$ #ith all NeGP e-Governane $tan&ar&$.
ii" -e#t Practice A!i(nment te#t
Core nee&$ an& %rioritie$ o2 )ene2iiarie$- a$ relate& to %ro%o$e& %ro9et- have
)een &iretl1 an& 2or*all1 i&enti2ie& an& &o(*ente&.
Ao(nta)ilit1 2eat(re$ have )een &e$i4ne& into the %ro%o$e& $ervie &eliver1
$1$te*$ to allo# tar4et )ene2iiar1 i&enti2iation- vali&ation an& 2ee&)a0 on
$ati$2ation #ith $ervie$ an& to %()lii5e o*%liane #ith %re-&e2ine& $ervie
level$.
For e:a*%le= Detaile& Pro9et Re%ort 2or Co**erial Ta:e$
De%art*ent- Ta*ilna&(I Detaile& Pro9et Re%ort 2or e-Di$trit Pro9et-
Al#ar Di$trit- Ra9a$than- et.
A
For e:a*%le= Gra* Panha1at$- e-Di$trit$ et.
Guidelines for Project Proposal Template
I2 the %ro9et #ill a22et an entire $tate- relevant %ilot i*%le*entation ha$ )een
o*%lete& an& &o(*ente& or e;(ivalent learnin4 ha$ )een &erive& 2ro* another
$o(re.
&" Pi!ot or Ro!! out
I$ the %ro9et=
i" A Pi!ot or
The %ro9et #o(l& )e ate4ori5e& a$ a Pilot i2 it i$ to )e i*%le*ente& on a trial )a$i$
in onl1 $elete& loation$ %rior to 2(ll $ale i*%le*entation.
ii" A Ro!! out o& te %ro+ect #u2#e3uent to Pi!ot %a#e /detai!# o& %i!ot %ro+ect
to 2e %ro4ided in te %a#t e$%erience in #ection III %oint 5675 /&)) or
The %ro9et #o(l& )e ate4ori5e& a$ a Roll o(t $()$e;(ent to Pilot %ha$e- i2 it i$ )ein4
i*%le*ente& on a lar4e $ale 2ollo#in4 the initial %ilot %ha$e.
The relevant &etail$ re4ar&in4 the 7%ilot %ha$e8 *($t )e %rovi&e& in Setion III %oint
1.21 !2"- #hih a$0$ 2or %rovi&in4 the %a$t e:%eriene in i*%le*entin4 $i*ilar6
relevant %ro9et$.
iii" Ro!! out Pro+ect *itout Pi!ot %a#e
The %ro9et #o(l& )e ate4ori5e& a$ a roll o(t %ro9et #itho(t a %ilot %ha$e i2
e:ten$ive i*%le*entation i$ to )e arrie& o(t #itho(t an1 %rior %ilot $t(&1.
e" Pro+ect Initiator detai!#
i" De%artment8 Mini#tr" initiatin( te %ro+ect /Centre or State)
The na*e o2 the +ini$tr1 or the De%art*ent at the entre or $tate level #hih i$
initiatin4 the Pro9et $ho(l& )e %rovi&e&.
ii" -ack(round o& te de%artment8 mini#tr"
De$ri)e the %ro9et initiator!$" in $(22iient &etail to %er*it a%%rai$al o2 the %ro9et
inl(&in4 a$%et$ $(h a$=
O)9etive$ 2or #hih the or4ani5ation i$ ao(nta)le #ith re$%et to eah o2 it$
*a9or 2(ntion$ an& the 0e1 in$tit(tional $trate4ie$ a&o%te& to ao*%li$h tho$e
o)9etive$I
An annotate& overall or4ani5ational $tr(t(re re2letin4 the line$ o2 a(thorit1- the
&e4ree o2 a(tono*1 o2 the vario($ or4ani5ational level$- the on4oin4 han4e$ in
or4ani5ational $tr(t(re- i2 an1- an& the 0e1 han4e$ that o(rre& in the reent
%a$tI
An annotate& 4eo4ra%hi or4ani5ational $tr(t(re &e$ri)in4 the *a9or &i22erene$
an& hi4hli4ht$ o2 the *a9or %rovinial )(rea($- their $ta22in4 $tren4th- an&
in&iative vol(*e o2 o%eration$.
3
Guidelines for Project Proposal Template
The 0e1 in$tit(tional relation$hi%$- #hether #ith ($to*er$- other 4overn*ent
in$tit(tion$- international or4ani5ation$- et.- in&iatin4 the nat(re o2 eah
relation$hi%- it$ i*%ortane to ahieve the Client8$ o)9etive$- an& the *a9or 2lo#$
o2 in2or*ation or re$o(re$ )et#een the Client an& eah *a9or e:ternal %art1.
iii" Name and Jo2 Tit!e o& te ke" contact %er#on /%er#on re#%on#i2!e &or
initiation)
The na*e an& 9o) title o2 the 0e16 2oal ontat %er$on #ho #o(l& )e re$%on$i)le 2or
initiation an& rollo(t o2 the %ro9et $ho(l& )e %rovi&e&.
iv" Contact detai!#,
A&&re$$ =
Fa: =
Lan&line =
+o)ile =
E*ail =
The ontat &etail$ o2 the 0e16 2oal ontat %er$on re$%on$i)le 2or 2ollo#-(% an&
liai$on #or0 relate& to the %ro%o$al $ho(l& )e %rovi&e&.
F
Guidelines for Project Proposal Template
2" Im%!ementin( A(enc" detai!#
i" Name o& te Im%!ementin( A(enc"
The na*e o2 the %ro9et i*%le*entin4 a4en1 !in a$e it i$ not a +ini$tr1 or
De%art*ent at the Centre or State level"- i.e. an e:ternal a4en1 #hih #o(l& )e
han&e& over re$%on$i)ilit1 2or i*%le*entation o2 the %ro9et $ho(l& )e %rovi&e&.
'o#ever i2 the re$%on$i)ilit1 o2 i*%le*entation o2 the %ro9et i$ to )e ta0en (% )1 the
+ini$tr16 De%art*ent at the Centre6 State level- the $a*e $ho(l& )e $tate& here.
ii" Date o& E#ta2!i#ment /i& a%%!ica2!e)
The &ate o2 e$ta)li$h*ent o2 the i*%le*entin4 a4en1 !in a$e it i$ not a +ini$tr1 or
De%art*ent at the Centre or State level" $ho(l& )e *entione&. Thi$ #o(l& )e onl1 in
a$e$ #here the re$%on$i)ilit1 2or i*%le*entation i$ totall1 o(t$o(re& to an e:ternal
entit1.
'o#ever i2 the re$%on$i)ilit1 o2 i*%le*entation o2 the %ro9et i$ to )e ta0en (% )1 the
+ini$tr16 De%art*ent at the Centre6 State level- the %ro%o$e& &ate o2 inor%oration o2
the Pro9et e-+i$$ion Tea* $ho(l& )e %rovi&e& here.
iii" Name and Jo2 Tit!e o& te ke" contact %er#on /%er#on re#%on#i2!e &or
im%!ementation)
The na*e an& 9o) title o2 the 0e1 ontat6 2oal %er$on #ho #o(l& )e re$%on$i)le 2or
i*%le*entation o2 the %ro9et $ho(l& )e in&iate&.
iv" Contact detai!# ,
A&&re$$ =
Fa: =
Lan&line =
+o)ile =
E*ail =
The ontat &etail$ o2 the 0e16 2oal ontat %er$on re$%on$i)le 2or 2ollo#-(% an&
liai$on #or0 2or the %ro9et i*%le*entation $ho(l& )e $tate&.
4" Location o& %ro+ect im%!ementation
The loation!$" in #hih the %ro9et i$ %ro%o$e& to )e i*%le*ente& $ho(l& )e
%rovi&e&.
1.
Guidelines for Project Proposal Template
SECTION II, PROJECT O9ER9IE:
1.1F Thi$ $etion %rovi&e$ an overvie# o2 the %ro9et %ri*aril1 in ter*$ o2=
a" I&enti2iation o2 $ta0ehol&er$
)" Drie2 &e$ri%tion a)o(t the %ro)le* %ro%o$e& to )e a&&re$$e& thro(4h the %ro9et
" Ca($e$ an& e22et$ o2 the %ro)le*
&" Cate4or1 (n&er #hih $ervie$ i&enti2ie& 2all (n&er= G2C- G2D or G2G
e" Servie$ %ro%o$e& to )e i*%rove&6 %rovi&e& to a&&re$$ the %ro)le*
2" Pa$t e:%eriene an& le$$on$ learnt
4" He1 ativitie$ an& ti*eline$
h" Pro9et o$t$ an&
i" So(re o2 2(n&in4
1.2. Pro9et overvie# inl(&in4 2ollo#in4 a$%et$=
a" Identi&ication o& a!! #takeo!der#
Anybody who is affected by or can influence the programme/ project is called a
stakeholder
The %roe$$ o2 $ta0ehol&er i&enti2iation6 interation t1%iall1 re$(lt$ in i*%rove&
%ro9et e22etivene$$- e22iien1- e;(it1- $($taina)ilit1- tran$%aren1 an&
ao(nta)ilit1. All the relevant $ta0ehol&er$ a$$oiate& #ith the %ro9et $ho(l& )e
i&enti2ie&. F(rther &etail$ re4ar&in4 the* $ho(l& )e %rovi&e& in Setion III.
)" Introduce te %ro2!em8i##ue ti# %ro+ect i# de#i(ned to addre##
A problem or issue refers to any situation or matter that poses to be a difficulty for
the !iti"ens# $usinesses or %o&ernment in the process of obtaining ser&ices
The $%ei2i %ro)le*!$" or i$$(e!$" 2ae& )1 Citi5en$- D($ine$$e$ or Govern*ent$ that
#o(l& )e a&&re$$e& )1 *ean$ o2 %rovi$ion o2 i*%rove& $ervie$ thro(4h the %ro%o$e&
%ro9et $ho(l& )e i&enti2ie& an& *entione& in the 2or* o2 a $tate*ent.
" E$%!ain in 2rie& te cau#e# and e&&ect# o& te %ro2!em8 i##ue
A cause refers to the reason's(# which leads to the problem's( or issue's( )he
effect's( refers to the impact of the problem's( or issue's( on !iti"ens# $usinesses or
%o&ernment
The a($e$ &(e to #hih the %ro)le*!$" ha$ ari$en an& the e22et!$" o2 the %ro)le*!$"
$ho(l& )e &i$($$e& in )rie2.
&" Identi&" te cate(orie# under *ic te #er4ice# &a!!, Go4ernment to Citi;en
/G7C)1 Go4ernment to -u#ine## /G7-) or Go4ernment to Go4ernment /G7G)6
*er&ice is defined as the core ser&ices that are deli&ered by the +inistry/ department/
institution to %o&ernment# $usiness or !iti"en
11
Guidelines for Project Proposal Template
Servie$ *a1 )e la$$i2ie&- )a$e& (%on the nat(re o2 the $ervie %rovi&er an& the
)ene2iiarie$ #ho avail$ the$e $ervie$- into three 4ro(%$=
Govern*ent to Citi5en !G2C"= Servie$ %rovi&e& )1 the Govern*ent to Citi5en$
Govern*ent to D($ine$$ !G2D"= Servie$ %rovi&e& )1 the Govern*ent to
D($ine$$e$
Govern*ent to Govern*ent !G2G"= Servie$ %rovi&e& )1 the Govern*ent to the
Govern*ent
e" 'i(!i(t in concrete term# te im%ro4ement# en4i#a(ed &or eac o& te#e
#er4ice# /in term# o& #er4ice !e4e!#)6
*er&ice le&els refer to the parameters that can be used in measuring the efficiency#
transparency , reliability of the core ser&ices in terms of
Servie ;(alit1
Servie ;(antit1
Servie &eliver1 ti*e
Servie o$t
Provi&e a )rie2 $1no%$i$ o2 e:i$tin4 an& %ro%o$e& $ervie$ an& $ervie level$ in the
ta)le )elo#=
Ta2!e 5
E$i#tin( Ser4ice Le4e! Pro%o#ed Ser4ice Le4e!
E$i#tin( Ser4ice#
Pro%o#ed Ne* Ser4ice#
Not a%%lia)le
Not a%%lia)le
2" Pa#t E$%erience and !e##on# !earnt
Thi$ $etion %rovi&e$ a &e$ri%tion o2 %a$t e:%eriene o2 the onerne& Pro9et
I*%le*entation A4en16De%art*ent6State6Other State$ in arr1in4 o(t $i*ilar
%ro9et$ an& le$$on$ learnt 2ro* there an& inor%orate& in thi$ %ro9et.
I2 the onerne& Pro9et I*%le*entation A4en1 ha$ $i*ilar6relevant e:%eriene then
&etail$ o2 the $a*e nee& to )e %rovi&e& in the 2or*at )elo#. Al$o i2 2(rther to it$ o#n
e:%eriene i2 the %ro9et i$ inor%oratin4 an1 learnin46 e:%eriene 4aine& 2ro* $i*ilar
%ro9et$ (n&erta0en in the other State$6 o(ntrie$ then a $(**ar1 o2 $(h 0e1
learnin46 e:%eriene nee&$ to )e %rovi&e& here(n&er.
'o#ever i2 the Pro9et I*%le*entation A4en1 &oe$ not have $i*ilar6relevant
e:%eriene an& i$ onl1 inor%oratin4 learnin46 e:%eriene$ 4aine& 2ro* $i*ilar
%ro9et$ (n&erta0en in the other State$6 o(ntrie$- then a $(**ar1 o2 $(h 0e1
learnin46 e:%eriene nee&$ to )e %rovi&e& here(n&er.
12
Guidelines for Project Proposal Template
?herever &etaile& e:%eriene i$ to )e %rovi&e&- the $a*e $ho(l& )e %rovi&e& #ith
re4ar& to=
Goal
O)9etive$
Sta0ehol&er$
Servie$6 Servie level i*%rove*ent$
De*an& o22 ta0e 2or $ervie$
He1 Ativitie$
He1 learnin4$ inl(&in4 i$$(e$ 2ae& an& ho# the$e #o(l& )e *ana4e& in a$e o2
the %ro%o$e& %ro9et
4" Out!ine in 2road term# %ro+ect acti4itie# and time!ine#
In thi$ $etion %rovi&e a )rie2 $1no%$i$ o2 all the ativitie$ that are %ro%o$e& to )e
(n&erta0en (n&er thi$ %ro9et. So*e o2 the t1%ial ativitie$ that #o(l& )e arrie& o(t
in the o(r$e o2 an e-Governane %ro9et inl(&e=
Plannin4= Thi$ #o(l& inl(&e the %roe$$ o2 2or*(lation o2 Goal$- O)9etive$ an&
O(t%(t$ 2or the %(r%o$e o2 the %ro9et #ith involve*ent o2 ritial $ta0ehol&er$.
So%in4 St(&1= The $o%in4 $t(&1 #o(l& hi4hli4ht 0e1 a$%et$ inl(&in4 i*%at
o2 the %ro9et on $ta0ehol&er$- $ervie$ J $ervie level$- D($ine$$ %roe$$e$-
or4ani5ation- loation- tehnolo41 an& &ata olletion.
Proe$$ Re-en4ineerin4= Thi$ *a1 )e &e2ine& a$ $trea*linin4 o2 an or4ani5ation8$
%roe$$e$ in or&er to i*%rove %er2or*ane- 4ain e22iien1- re&(e o$t$- an&
eli*inate re&(n&anie$. It re%re$ent$ an a%%roah 2or re&e$i4nin4 the #a1 #or0 i$
&one in an or4ani5ation to )etter $(%%ort the or4ani5ationK$ *i$$ion an& re&(e
o$t$. Thi$ $etion #o(l& o**ent on o*%liane #ith 4(i&eline$- i2 an1
availa)le 2or %roe$$ re-en4ineerin4.
In2ra$tr(t(re !inl(&in4 tehnolo41" A&o%tion= Thi$ re2er$ to the (%4ra&ation o2
the e:i$tin4 in2ra$tr(t(re !inl(&in4 tehnolo41" )ein4 ($e& or inor%oration o2
ne# in2ra$tr(t(re !inl(&in4 tehnolo41" to ena)le the %roe$$e$ to &eliver the
&e$ire& o(t%(t$. Thi$ $etion #o(l& o**ent on o*%liane #ith $tan&ar&$- i2
an1 availa)le on tehnolo41 !inl(&in4 net#or0in4- intero%era)ilit1- &ata $e(rit1-
*eta&ata an& &ata $tr(t(re- lan4(a4e loali5ation- ;(alit1 an& an1 other
tehnolo41 relate& i$$(e$".
Chan4e +ana4e*ent= Chan4e *ana4e*ent i$ a $1$te*ati a%%roah to &ealin4
#ith han4e- )oth 2ro* the %er$%etive o2 an or4ani5ation an& at in&ivi&(al level.
Thi$ ativit1 #o(l& inl(&e creating awareness !i.e. o)tainin4 2ee&)a0 an&
%rovi&in4 in2or*ation to e*%lo1ee$- )ene2iiarie$- $(%%ortin4 (nit$ et." re4ar&in4
the ne# $1$te*$ an& %roe$$e$ an& %rovi&in4 capacity building6trainin4 relatin4 to
the $a*e an& al$o i&enti21in4 le4i$lative han4e$ that *i4ht )e re;(ire& to
2ailitate i*%rove& $ervie &eliver1.
!a" Le4al I$$(e$= Thi$ o*%ri$e$ o2 i&enti21in4 le4i$lative han4e$ #hih *i4ht
)e re;(ire& to a4e-ol& at$ an& r(le$ to 2ailitate i*%rove& $ervie &eliver1
1/
Guidelines for Project Proposal Template
overin4 all $ervie$ envi$a4e& (n&er the %ro9et. Al$o $tate the *etho&olo41
to )e (n&erta0en 2or the $a*e an& en$(re that the ti*e la4 2or thi$ i$
a%%ro%riatel1 2atore& in the %ro9et ti*eline$.
!)" A#arene$$ reation= Thi$ o*%ri$e$ o2 &evelo%in4 $trate4ie$ an& )(il&in4
%roe$$e$ to en$(re a%%ro%riate o**(niation o2 in2or*ation an&
0no#le&4e re4ar&in4 the %ro%o$e& han4e$ an& $ervie$ a*on4 all
$ta0ehol&er 4ro(%$. The tar4et 4ro(%$ an& *e$$a4e$ #o(l& var1 aro$$ the
&i22erent $ta4e$ o2 the %ro9et.
!" Ca%ait1 D(il&in4= Ca%ait1 )(il&in4 re2er$ to the %roe$$ o2 &evelo%in4
internal a%a)ilitie$ o2 the or4ani$ation in or&er to ena)le the ahieve*ent o2
the envi$a4e& o(t%(t$- o)9etive$ an& 4oal$.
Thi$ $etion #o(l& o**ent on o*%liane #ith 4(i&eline$- i2 an1 availa)le
2or han4e *ana4e*ent.
+onitorin4- Eval(ation an& A$$e$$*ent= The$e ativitie$ relate to
ontin(o($6on4oin4- %erio&i an& %o$t-i*%le*entation revie# o2 the %ro9et.
'(*an Re$o(re Develo%*ent= The$e ativitie$ #o(l& %ertain to the vario($
h(*an re$o(re relate& a$%et$ o2 the %ro9et inl(&in4 availa)ilit1 o2 a&e;(ate
n(*)er o2 $0ille& %er$onnel- &e$i4n o2 a%%ro%riate %oliie$ an& %roe&(re$ 2or
e*%lo1ee$ et. Thi$ $etion #o(l& o**ent on o*%liane #ith 4(i&eline$- i2 an1
availa)le 2or h(*an re$o(re &evelo%*ent.
Other %ro9et $%ei2i ativitie$= In a&&ition to the$e ativitie$ that #o(l& )e
t1%iall1 %er2or*e& in a$e o2 all %ro9et$- there *a1 )e ertain ativitie$ that
#o(l& )e $%ei2i to the %ro9et. All the$e ativitie$ nee& to )e %rovi&e& alon4
#ith the %ro%o$e& )(&4et$ an& ti*eline$.
It i$ e$$ential that a%%ro%riate %lan$ an& )(&4et$ are %(t in %lae 2or all the 0e1
ativitie$ that o(l& )e %er2or*e& at vario($ $ta4e$ o2 the %ro9et.
The 0e1 ativitie$ that #o(l& )e arrie& o(t in the %ro9et in or&er to ahieve eah o2
the o(t%(t$ !I*%rove& $ervie level$6 A&&itional $ervie$" $ho(l& )e in&iate& )rie2l1.
The$e $ho(l& )e $(%%orte& #ith the ativit1 o$t$ an& ti*eline$ envi$a4e& 2or arr1in4
o(t the$e ativitie$.
Ta2!e 7
Out%ut /Im%ro4ed #er4ice
!e4e!#8 Additiona! #er4ice#)
Acti4itie# Time!ine
O(t%(t 1
O(t%(t 2
O(t%(t / an& $o on
Cro##)cuttin( Acti4itie# !tho$e
ativitie$ #hih *i4ht (t aro$$
1<
Guidelines for Project Proposal Template
Out%ut /Im%ro4ed #er4ice
!e4e!#8 Additiona! #er4ice#)
Acti4itie# Time!ine
*ore than one $ervie to )e
i*%ate& thro(4h the %ro9et G
e.4. A&*ini$tration ativitie$ li0e
a&*in. $alarie$- et"
h" Summar" o& tota! %ro+ect co#t
A 2or*al o$t e$ti*ate $ho(l& )e %re%are& #ith &o(*ente& a$$(*%tion$- ($in4 a
on$i$tent *etho&olo41- an& hi$torial &ata- i2 availa)le. A $(**ar1 o2 the total
%ro9et o$t e$ti*ate& $ho(l& )e %rovi&e& 2or the o*%lete &(ration o2 the %ro9et.
Ta2!e <
'-upees in .akhs(
Co#t# =ear 5 =ear 7 =ear < And #o on
In4e#tment
Co#t#
Recurrin(
Co#t#
Tota!
i" Source# o& &undin(
The %ro%o$e& $o(re$ o2 2(n&in4 2or the %ro9et $ho(l& )e in&iate& 2or entire %erio&
o2 the %ro9et.
Un&er the $o(re o2 2(n&in4- an1 $(%%ort !either in a$h or 0in&" %rovi&e& )1 the
I*%le*entin4 a4en1- State Govern*ent- Central Govern*ent- %rivate %art1- et
$ho(l& )e in&iate&.
Nat(re o2 A$$i$tane #o(l& )e either in the 2or* o2 a Grant !Central a$$i$tane-
ACA- State a$$i$tane- e:ternal ai&e& 2(n&$- et" or a Loan or thro(4h a PPP.
The total ann(al 2(n&in4 re;(ire*ent$ $ho(l& )e li$te&- inl(&in4 all $o(re$ o2
2(n&in4 !inl(&in4 State Govern*ent S(%%ort- et"
Ta2!e >
'-upees in .akhs(
=ear Source o& Fund# Nature o& a##i#tance Amount o&
&und# /INR)
Tota! amount
o& &und# /INR)
Eear 1
Eear 2
Eear /
An& $o on..
TOTAL
1>
Guidelines for Project Proposal Template
SECTION III, PROJECT DETAILS INCLUDING ITS IMPLEMENTATION MODEL
1.21 Thi$ $etion %rovi&e$ &etail$ o2 the Pro9et inl(&in4 the 4oal$- o)9etive$- $ervie$
an& $ervie level$- i*%le*entation $trate41- 0e1 ativitie$ to )e (n&erta0en (n&er the %ro9et-
or4ani$ation $tr(t(re- a$$(*%tion$ an& ri$0$- &e*an& e$ti*ation- %ro9et o$t$- 2inanin4
*o&el- i*%le*entation arran4e*ent$ an& &etaile& #or0 %lan.
a" Goa!
The 4oal i$ a hi4her or&er o)9etive6lon4er ter* o(to*e that the %ro9et #ill
ontri)(te to. The 4eneral %ratie$ o2 the %ro9et are 4(i&e& )1 the 4oal. It i$ ritial
to $et reali$ti an& relevant 4oal!$" 2or the %ro9et a$ it hel%$ to=
Plan an a%%roah 2or i*%le*entin4 the %ro9et
Provi&e a $1$te*ati #a1 2or eval(atin4 %er2or*ane
En$(re 4reater )(1-in thro(4h *o$t o2 the or4ani$ation
En$(re that re$(lt$ o)taine& are not errati in nat(re
The NeGP ha$ lai& &o#n it$ vi$ion a$ L+a0e all Govern*ent $ervie$ ae$$i)le to
the o**on *an in hi$ loalit1 thro(4h o**on $ervie &eliver1 o(tlet$ an& en$(re
e22iien1- tran$%aren1 an& relia)ilit1 o2 $(h $ervie$ at a22or&a)le o$t$ to reali5e
the )a$i nee&$ o2 the o**on *anM. The i*%at o2 $(e$$2(ll1 ahievin4 thi$ vi$ion
#o(l& )e a *ore $ati$2ie& iti5en6 )($ine$$6 4overn*ent. Th($ the 4oal o2 eah o2 the
%ro9et$ $o &evelo%e& $ho(l& $tate the i*%at it #o(l& have in ter*$ o2=
Dene2it$ to Citi5en$
Dene2it$ to Govern*ent
Dene2it$ to D($ine$$
General6 *(t(al )ene2it$
For e:a*%le= En$(re $ati$2ie& iti5en$ an& 4overn*ent )1 &evelo%in4 a ha$$le
2ree an& tran$%arent ta: 2ilin4 %roe$$ ena)lin4 inrea$e& level$ o2 ta:
o*%liane.
1,
Guidelines for Project Proposal Template
)" O2+ecti4e#, Identi&" SMART o2+ecti4e#,
O)9etive$ are the $%ei2i an& i**e&iate o(to*e$ o2 the %ro9et. S.+.A.R.T re2er$
to the aron1* that &e$ri)e$ the 0e1 harateri$ti$ o2 *eanin42(l o)9etive$- #hih
are S%ei2i- +ea$(ra)le- Ahieva)le- Reali$ti an& Ti*e Do(n&.
S%ei2i !onrete- &etaile&- #ell &e2ine&"= S%ei2i *ean$ that the o)9etive i$
onrete- &etaile&- 2o($e& an& #ell &e2ine&. O)9etive$ *($t )e $trai4ht 2or#ar&
an& e*%ha$i5e ation an& the re;(ire& o(to*e.
+ea$(ra)le !n(*)er$- ;(antit1- et."= I2 the o)9etive i$ *ea$(ra)le- it *ean$ that
the *ea$(re*ent $o(re i$ i&enti2ie& an& #e are a)le to tra0 the ation$ a$ #e
%ro4re$$ to#ar&$ the o)9etive. +ea$(re*ent i$ the $tan&ar& ($e& 2or o*%ari$on.
Ahieva)le !2ea$i)le- ationa)le"= O)9etive$ nee& to )e ahieva)le )ea($e i2 the
o)9etive i$ too 2ar in the 2(t(re- it #ill )e &i22i(lt to re*ain *otivate& an& $trive
to attain it.
Reali$ti !on$i&erin4 re$o(re$"= The ahieve*ent o2 an o)9etive re;(ire$
vario($ re$o(re$- $(h a$- $0ill$- *one1- e;(i%*ent- et. Reali$ti *ean$ that all
$(h e$$ential re$o(re$ are availa)le or %o$$i)le to arran4e.
Ti*e-Do(n& !a &e2ine& ti*e line"= Ti*e-)o(n& *ean$ $ettin4 &ea&line$ 2or the
ahieve*ent o2 the o)9etive. Dea&line$ nee& to )e )oth ahieva)le an& reali$ti.
E$am%!e o& o* to con4ert an O2+ecti4e into SMART O2+ecti4e,
An o)9etive %rovi&e& in one o2 the %ro9et %ro%o$al $()*itte& )1 the De%art*ent o2
Co**erial Ta:e$ (n&er NeGP i$=
the
The 2ollo#in4 a%t(re$ an anal1$i$ o2 the$e riteria 2or the $tate& o)9etive=
Examples of benefits:
Derea$e in o$t o2 ae$$in46 ($in4 $ervie$
Free availa)ilit1 o2 a%%liation 2or*$ online et.
Re&(tion in ti*e 2or ae$$in46 ($in4 $ervie$
In$tant (%loa&in4 o2 online a%%liation$ lea&in4 to 2a$ter a%%roval %roe$$
et.
I*%rove& ;(alit1 o2 $ervie$
La0 o2 error$ in %roe$$e& &o(*ent$ et.
Re&(tion in re& ta%e
Re&(tion in n(*)er o2 level$ re;(ire& 2or a%%roval et.
Si*%li2iation o2 %roe&(re$
No nee& to vi$it vario($ De%art*ent$6O22ie$ 2or a%%roval$- $antion$ et.
1A
/eli&er ser&ices to the stakeholders in minimum turnaround time and
minimal physical interaction with the /epartment
Guidelines for Project Proposal Template
S%eci&ic= The o)9etive o(l& )e *a&e *ore $%ei2i )1 learl1 in&iatin4 #hih
$ervie$ are to )e *a&e *ore e22iient an& i&enti21in4 the $ta0ehol&er$. For in$tane-
LInrea$e e22iien1 an& re&(e t(rnaro(n& ti*e involve& in 2ilin4 o2 ta:e$- $ale$-
%(rha$e$ reoniliation !Cal(e A&&e& Ta:" an& vehile he0in4 an& *onitorin4 at
all he0 %o$t$ !Otroi" in or&er to )ene2it Citi5en$ an& D($ine$$e$ thro(4h ($e o2
In2or*ation Tehnolo41 tool$M.
Mea#ura2!e= A$ $tate& a)ove- the o)9etive i$ $%ei2i- )(t i$ not *ea$(ra)le. The
a)ove o)9etive o(l& )e a*en&e& to rea& !2or e:a*%le"= Nre&(tion in t(rnaro(n&
ti*e )1 >.O an& overhea& o$t$ )1 2.O N.
Acie4a2!e= It $ee*$ lear that inrea$e& e22iien1 an& re&(e& t(rnaro(n& ti*e
*($t )e en$(re&- an& thi$ an )e ahieve& )1 the i*%le*entin4 a4en1.
Rea!i#tic= The o)9etive= NInrea$e e22iien1 an& re&(e t(rnaro(n& ti*e involve& in
2ilin4 o2 ta:e$- $ale$-%(rha$e$ reoniliation an& vehile he0in4 an& *onitorin4 at
all he0 %o$t$ in or&er to )ene2it Citi5en$ an& D($ine$$e$N i$ reali$ti- on$i&erin4
availa)ilit1 o2 re$o(re$.
Time)2ound= The o)9etive a$ $tate& i$ ho#ever $till not ti*e-)o(n&. To )e ti*e-
)o(n& the o)9etive o(l& )e re-$tate& a$ NP..)1 Jan(ar1 2..3M.
The a)ove re$(lt$ in a S+ART o)9etive that loo0$ *ore li0e thi$
" Stakeo!der Ana!"#i#
i" Identi&ication o& #takeo!der# and de#cri%tion o& teir ro!e# and
re#%on#i2i!itie#1 !e4e! o& in&!uence and %ro%o#ed en(a(ement8communication
#trate("
Ta2!e ?
Stakeo!der
Grou%8 Name
Ro!e# and
Re#%on#i2i!itie#
Le4e! o& In&!uence
En(a(ement8Communication
Strate("
In a$e o2 eah o2 the $ta0ehol&er 4ro(%6 $ta0ehol&er- orre$%on&in4 role$ an&
re$%on$i)ilitie$ $ho(l& )e $tate& e.4. the role o2 the Pro9et I*%le*entation A4en1
#o(l& inl(&e en$(rin4 all a$%et$ o2 %ro9et *ana4e*ent !$(h a$ inte4ration- $o%e-
o$t- ti*e- ;(alit1- h(*an re$o(re- ri$0- o**(niation- %ro(re*ent- han4e-
%artner$hi%" are are2(ll1 %lanne& an& i*%le*ente&. The e:tent o2 involve*ent o2 the
$ta0ehol&er an& the $ta4e at #hih the1 #o(l& )e involve& !i.e. one%t(ali5ation-
&e$i4n- i*%le*entation an& ontin(o($ i*%rove*ent" $ho(l& )e %rovi&e&. The level
13
01ncrease efficiency in terms of reduction in turnaround time by 234 and o&erhead costs by
534 in filing of ta6es# sales7purchases reconciliation and &ehicle checking and monitoring at
all check posts# in order to benefit !iti"ens and $usinesses by 8anuary 5339 0
Guidelines for Project Proposal Template
o2 in2l(ene o2 the $ta0ehol&er 4ro(%6 $ta0ehol&er !)a$e& (%on the $ta0ehol&er
anal1$i$" $ho(l& )e $tate& an& the orre$%on&in4 en4a4e*ent6o**(niation $trate41
%rovi&e&.
&" Ser4ice# and Ser4ice !e4e!#
i" Identi&ication o& #er4ice# and #er4ice !e4e!#
Service is defined as the core ser&ices that are deli&ered by the +inistry/ department/
institution to %o&ernment# $usiness or !iti"en
1F
Guidelines for Project Proposal Template
So*e e:a*%le$ (n&er eah o2 the a)ove ate4orie$
In a$e o2 the NeGP- $ervie$ #o(l& )e %rovi&e& (n&er the +i$$ion +o&e Pro9et$
!++P$". For e:a*%le (n&er the Ino*e Ta: ++P- the $ervie$ envi$a4e& inl(&e=
S()*i$$ion o2 ret(rn$
Ta: ao(ntin4
Proe$$in4 o2 ta: ret(rn$
Proe$$in4 o2 TDS ret(rn$
Ta:%a1er 4rievane re&re$$al
Ta:%a1er orre$%on&ene
Ta: o*%liane.
Service levels refer to the parameters that can be used in measuring the efficiency#
transparency , reliability of the core ser&ices in terms of
*er&ice :uality
*er&ice :uantity
*er&ice deli&ery time
!ost of ser&ice
G7C)
Provi$ion o2 Ration Car&- PAN ar&- Drivin4 lien$e- Pa$$%ort- et.
Filin4 o2 ta: ret(rn$
Re4i$tration o2 )irth$ an& &eath$
A%%liation an& $antion o2 %o#er onnetion
Pa1*ent o2 %ro%ert1 ta: an& %en$ion
Car re4i$tration
Roa& ta: %a1*ent
E*%lo1*ent re4i$tration
Stat($ o2 o(rt a$e$
Grievane han&lin4 et.
G7-)
Filin4 an& a0no#le&4e*ent o2 TDS ret(rn$
Co**erial ta: relate& o*%liane6re4i$tration
Central e:i$e relate& o*%liane6re4i$tration
In&($trial %oll(tion ontrol re4i$tration
Pro(re*ent 2or Govern*ent De%art*ent$
S()*i$$ion o2 &o(*ent$ to Re4i$tration o2 Co*%anie$
Grievane han&lin4 et.
G7G)
Trea$(r1 $1$te*
In2or*ation re4ar&in4 trainin4 6 &e%(tation o2 Govern*ent o22iial$
+ove*ent o2 2ile$ !#ithin &e%art*ent 6 aro$$ Govern*ent &e%art*ent$"
Pa$$%ort G Polie veri2iation et.
2.
Guidelines for Project Proposal Template
I*%rove*ent$ in $ervie level$ #o(l& i*%l1 i*%rove*ent$ in all or $o*e o2 the$e
a$%et$ o2 $ervie$.
In a$e o2 $ervie$- #hih are alrea&1 )ein4 %rovi&e& an& are to )e *a&e *ore
e22iient #ithin the %ro%o$e& %ro9et- e:i$tin4 $ervie level$ an& the %ro%o$e& $ervie
level$ $ho(l& )e in&iate&. In a$e o2 ne# $ervie$- onl1 %ro%o$e& $ervie level$
$ho(l& )e in&iate&. Servie level$ $ho(l& )e &e2ine& alon4 the 2o(r %ara*eter$
in&iate& a)ove i.e. ;(alit1- ;(antit1- o$t an& ti*e. Doth $ervie an& $ervie level$
%ro%o$e& to )e ahieve& thro(4h the %ro%o$e& %ro9et $ho(l& )e learl1 i&enti2ie& in
the ta)le )elo#=
Ta2!e @
Ser4ice /#)
Ser4ice !e4e! Parameter
/in term# o& Aua!it"8
Auantit"8 Co#t8 Time)
Ser4ice Le4e!#
E$i#tin( /-a#e!ine) Pro%o#ed
An e:a*%le o2 $ervie level o(l& )e=
e" Im%!ementation Strate("
De$ri)e the 4eneral i*%le*entation $trate41 in ter*$ o2=
?hether the ne# $1$te*$ #ill )e &e%lo1e& hori5ontall1 aro$$ all o22ie$6$ite$
involve& or vertiall1 #ith 2(ll 2(ntionalit1 in one $ite )e2ore %roee&in4 to the
ne:t- or in an1 other *anner.
The %rioriti5ation riteria ($e& in $eletin4 $ite$ an& $ervie$ that #ill )e ta0le&
)1 the %ro9et )e2ore other$.
A 4eneral $tate*ent a)o(t the &eliver1 hannel $trate41 2or eServie$I ie= #ill
*o$t o2 the* )e %rovi&e& 2ro* 4overn*ent o22ie$ an&6 or #ill $o*e o2 the* )e
Lo(t$o(re&M to $ervie &eliver1 or4ani5ation$ (n&er ontrat@
2" .e" Acti4itie#
i" Sco%in( Stud" /%rior to %i!ot8 ro!! out %a#e)
Provi&e narrative &e$ri%tion o2 eah o2 the $()-ativitie$ that have )een arrie&
o(t alon4 #ith a )rie2 $1no%$i$ o2 all the reo**en&ation$ in the ta)le )elo#=
P!ea#e %ro4ide narrati4e de#cri%tion o& eac #u2)acti4it" undertaken
Online !B(alit1" &ealer re4i$tration in 1 &a1 !Ti*e" alon4 #ith
%rovi$ion o2 a&&itional $ervie$ $(h a$ re4i$tration rene#al !B(antit1"
#itho(t an1 $ervie har4e$ !Co$t"
21
Guidelines for Project Proposal Template
In the ta)le )elo# $(**ari$e the $()-ativitie$ that have )een (n&erta0en a$ %art
o2 the $o%in4 $t(&1 alon4 #ith %er$on$6 a4en1 that ha$ (n&erta0en the $t(&1
!ie$"- at(al ti*e ta0en an& e:%en$e in(rre& 2or the$e ativitie$
Ta2!e B
'-upees in .akhs(
Name o& te A(enc"
'that has undertaken the study(
Su2 Acti4it"1 i& an"
Time
taken
E$%enditure incurred
ii" Proce## reen(ineerin(
The vario($ $()-ativitie$ that *a1 )e (n&erta0en 2or %roe$$ re-en4ineerin4
#o(l& inl(&e=
So%e an& %(r%o$e o2 inten&e& %roe$$ han4e
+a%%in4 o2 e:i$tin4 %roe$$e$ !a$ i$ #or0-2lo# *a%%in4"-
I&enti2iation o2 area$ o2 ine22iien1- &(%liation o2 e22ort$- re&(n&an1 et
an&
Pre%aration o2 )l(e %rint 2or i*%rovin4 e22iienie$
Sa2e4(ar& an& %rotetion o2 $ta0ehol&er intere$t
P!ea#e %ro4ide narrati4e de#cri%tion o& eac #u2)acti4it"
In the ta)le )elo# $(**ari$e the $()-ativitie$ to )e (n&erta0en a$ a %art o2
%roe$$ reen4ineerin4 alon4 #ith %er$on$6 a4enie$ re$%on$i)le !i2 i&enti2ie&"-
e$ti*ate& ti*e 2ra*e an& o$t 2or the$e ativitie$.
Ta2!e C
'-upees in .akhs(
Su2 Acti4it"
Per#on#8
a(encie#
re#%on#i2!e
E#timated Time
&rame
E#timated
co#t
iii" Can(e Mana(ement
The vario($ $()-ativitie$ that *a1 )e (n&erta0en (n&er Chan4e +ana4e*ent
#o(l& inl(&e=
Ca%ait1 )(il&in46 Trainin4=
A$ the %ro9et envi$a4e$ han4e- there #o(l& )e nee& to )(il& a%aitie$ at
vario($ level$ !i.e. Pro9et I*%le*entin4 Unit- Pro9et e-+i$$ion Tea*- State
e-+i$$ion Tea* an& +ini$tr16De%art*ent level et."
22
Guidelines for Project Proposal Template
A#arene$$ Creation=
Develo%*ent o2 a o**(niation $trate41 an& %lan #hih #ill en$(re that
)oth internal an& e:ternal $ta0ehol&er$ o2 the %ro9et are *a&e a#are o2 the
%ro9et an& han4e$ it envi$ion$ !inl(&in4 %roe$$ han4e$ an& it$ i*%at
#ith re4ar& to 'R a$%et$". Co**(niation$ $trate41 #ill &evelo% *e$$a4e$6
o**(niation$ that are $e4*ente& an& ($to*i5e& 2or &i22erent a(&iene$-
an$#erin4 their ;(e$tion$.
It i$ ritial to en$(re that a o**(niation an& a%ait1 )(il&in4 $trate41 i$
e22etivel1 &evelo%e& an& arrie& o(t a$ it $erve$ the 2ollo#in4 %(r%o$e$=
o Citi5en$6D($ine$$6Govern*ent have an (n&er$tan&in4 o2 #h1 han4e i$
ha%%enin4
o Citi5en$6D($ine$$6Govern*ent ha$ o#ner$hi% o2 the %ro9et.
o Re$i$tane i$ i&enti2ie& an& &ealt #ith earl1 in the %roe$$
o +o*ent(* i$ )(ilt thro(4ho(t &i22erent area$ an& level$ #ithin the
or4ani5ation
o Chan4e$ are le$$ %ain2(l to the or4ani5ation an& to the e*%lo1ee$
o A oalition o2 $(%%ort a*on4 $enior lea&er$ an& *ana4er$ 2or the %ro9et
o There i$ a hi4her %ro)a)ilit1 o2 *eetin4 %ro9et o)9etive$.
Le4al I$$(e$=
I&enti21in4 le4i$lative han4e$ #hih *i4ht )e re;(ire& to e:i$tin4 at$ an&
r(le$ to 2ailitate i*%rove& $ervie &eliver1 overin4 all $ervie$ envi$a4e&
(n&er the %ro9et. Al$o $tate the *etho&olo41 to )e (n&erta0en 2or the $a*e
an& en$(re that the ti*e la4 2or thi$ i$ a%%ro%riatel1 2atore& in the %ro9et
ti*eline$.
P!ea#e %ro4ide narrati4e de#cri%tion o& eac #u2)acti4it"
In the ta)le )elo# $(**ari$e the $()-ativitie$ to )e (n&erta0en a$ a %art o2
han4e *ana4e*ent alon4 #ith %er$on$6 a4enie$ re$%on$i)le !i2 i&enti2ie&"-
e$ti*ate& ti*e 2ra*e an& o$t 2or the$e ativitie$.
Ta2!e D
'-upees in .akhs(
Su2 Acti4it"
Per#on#8
a(encie#
re#%on#i2!e
E#timated Time
&rame
E#timated
co#t
iv" In&ra#tructure /inc!udin( tecno!o(")
In thi$ $etion- &etail$ o2 the e:i$tin4 in2ra$tr(t(re !inl(&in4 har&#are an&
$o2t#are (rrentl1 )ein4 ($e&" an& %ro%o$e& (%4ra&ation %lan$ $ho(l& )e
2/
Guidelines for Project Proposal Template
%rovi&e& alon4 #ith the e$ti*ate& ti*e 2ra*e an& o$t$ involve&. The &etail$ o2
7In2ra$tr(t(re8 $ho(l& )e %rovi&e& (n&er the 2ollo#in4 )roa& ate4orie$=
-ack)end= The 7)a0-en&8 i$ the (rrent $1$te* o2 &ata *ana4e*ent ($e& )1
the 7(nit8 to $(%%ort the 72ront-en&8 $ervie$ )ein4 &elivere&. For the %(r%o$e
o2 thi$ DPR it o(l& var1 2ro* ($e o2 *an(al re4i$ter$6 2ile$ to ($e o2 &ata)a$e
*ana4e*ent tool$ an& &evie$.
Midd!e *are, +i&&le#are i$ o*%(ter $o2t#are that onnet$ $o2t#are
o*%onent$ or a%%liation$. For the %(r%o$e o2 thi$ DPR it *a1 inl(&e #e)
$erver$- a%%liation $erver$- ontent *ana4e*ent $1$te*$- an& $i*ilar tool$
that $(%%ort a%%liation &evelo%*ent an& &eliver1.
Front)end /inc!udin( ard*are)= The 72ront-en& !inl(&in4 har&#are"8 i$
that %art o2 the $o2t#are an& har&#are $1$te* that interat$ &iretl1 #ith the
($er. For the %(r%o$e o2 thi$ DPR- the Front-en& !inl(&in4 har&#are" #ill
inl(&e 2ront-en& har&#are to )e ($e& 2or &eliver1 o2 $ervie$ to the lient6
)ene2iiarie$. So*e e:a*%le$ o2 the 2ront-en& $o2t#are in ($e inl(&e- a
4ra%hial 2ile *ana4er- $(h a$ ?in&o#$ E:%lorer.
Net*ork Arcitecture8 De4ice#, Net#or0 arhitet(re6 &evie$ i$ the &e$i4n
an& har&#are that #ill )e ($e& 2or the %ro9et to en$(re $*ooth
o**(niation )et#een o*%(ter $1$te*$ an&6 or &evie$. For the %(r%o$e o2
thi$ DPR a &etaile& &e$ri%tion o2 &e$i4n !#ire& or #irele$$" an& har&#are
$ho(l& )e %rovi&e& 2or=
o Loal Area Net#or0in4
o ?i&e Area Net#or0in4- i2 re;(ire&.
In&ormation Securit", In2or*ation $e(rit1 i$ the %roe$$ o2 %rotetin4 &ata
2ro* (na(thori5e& ae$$- ($e- &i$lo$(re- &e$tr(tion- *o&i2iation- or
&i$r(%tion. For the %(r%o$e o2 thi$ DPR- the 7(nit8 nee&$ to $tate the %roe$$e$
)ein4 2ollo#e&6 a&o%te& an& 2ire#all$- et )ein4 %ro(re& to en$(re
a%%ro%riate in2or*ation $e(rit1.
;or each of the abo&e categories# location wise numbers needed# should be
pro&ided in the tables below to e6plain the As71s and the )o7be scenarios
<&er and abo&e this a detailed write7up e6plaining each of these might also
be re=uired to be gi&en
A#) I# #cenario
The 2ollo#in4 &etail$ nee& to )e %rovi&e& 2or the 7A$-I$8 $enario- #herever
a%%lia)le=
Da0-en& !&ata)a$e$6 &ata)a$e *ana4e*ent tool$ (rrentl1 in ($e an&
&ata)a$e $erver$- other har&#are alrea&1 in ($e- et."
+i&&le #are !$o2t#are (rrentl1 in ($e- et" an&
Front-en& &eliver1 hannel$ !a%%liation $o2t#are an& a%%liation $erver$-
&e$0to%$- la%to%$ an& other har&#are alrea&1 in ($e- et."
Net#or0 arhitet(re6 &evie$ !ro(ter$- )ri&4e$ an& a%%liation la1er
4ate#a1$- TCP6 IP arhitet(re- et"
In2or*ation Se(rit1 !$1$te*$ an& %roe$$e$ alrea&1 in %lae"
2<
Guidelines for Project Proposal Template
Ta2!e 5E
O%tion# Ana!"#i#
Provi&e alternative tehnolo41 o%tion$ loo0e& at an& anal1$i$ o2 their %ro$ an& on$.
Provi&e rea$on$ an& &etail$ o2 the o%tion i&enti2ie& an& $elete&.
Detai!ed de#cri%tion o& 4ariou# o%tion# and rea#on &or #e!ectin( te (i4en o%tion
/Tecno!o(" F inc!udin( -ack)end1 midd!e*are1 &ront)end1 net*orkin(1 and #ecurit"
#tandard# 2ein( ado%ted)
To)-e #cenario
The 2ollo#in4 &etail$ nee& to )e %rovi&e& 2or the 7To-De8 $enario=
Da0-en& !&ata)a$e$6 &ata)a$e *ana4e*ent tool$ an& &ata)a$e $erver$- other
har&#are %ro%o$e& to )e ($e&- et."
+i&&le #are !$o2t#are %ro%o$e& to )e ($e&- et" an&
Front-en& &eliver1 hannel$ !a%%liation $o2t#are an& a%%liation $erver$-
&e$0to%$- la%to%$ an& other har&#are %ro%o$e& to )e ($e&- et."
Net#or0 arhitet(re6 &evie$ !ro(ter$- )ri&4e$ an& a%%liation la1er
4ate#a1$- TCP6 IP arhitet(re- et"
In2or*ation Se(rit1 !$1$te*$ an& %roe$$e$ %ro%o$e& to )e %(t in %lae"
De#cri%tion
Location
5
Location
7
Location <
Pro4ide a!!
!ocation#G6
Tota!
Bac!end "including database management tools used#
$iddle %are "including application soft%are#
&ront!end delivery c'annels "including application soft%are#
(et%or devices "t'e existing net%or design s'ould be provided sc'ematically
separately#
)nformation Security
2>
Guidelines for Project Proposal Template
Ta2!e 55
De#cri%tion
Location
5
Location
7
Location <
Pro4ide a!!
!ocation#G6
Tota!
Bac!end "including database management tools used#
$iddle %are "including application soft%are#
&ront!end delivery c'annels "including application soft%are#
(et%or devices "t'e proposed net%or design s'ould be provided sc'ematically
separately#
)nformation Security
*escription of +pplication to be developed
For all the *a9or a%%liation $1$te*$ to )e &evelo%e&- i&enti21 the $o2t#are %lat2or*$
an& tehnial arhitet(re$- an& the $tan&ar&$ 2or $1$te* en4ineerin4 to )e a&here& to.
De$ri)e in a $e%arate anne:(re the 2ollo#in4 a%%liation re;(ire*ent$ in &etail=
Per2or*ane re;(ire*ent$
F(ntional re;(ire*ent$
O%erational re;(ire*ent$
Se(rit1 an& on2i&entialit1 re;(ire*ent$
Data onver$ion re;(ire*ent$
+aintenane an& tehnial $(%%ort re;(ire*ent$
D($ine$$ ontin(it1 re;(ire*ent$
,t'er *etails
The other &etail$ that nee& to )e %rovi&e& inl(&e=
>etwork Architecture:
A $tate*ent on o*%liane !not a re%etition o2 e-Governane $tan&ar&$" an& *ore
$%ei2iall1 an e:%lanation o2 &eviation$- i2 an1- &(e to loal on$i&eration$- 2ro*
the e-Governane $tan&ar&$ on Net#or0 Arhitet(re inl(&in4 ($e o2 S?AN !in
the a$e o2 State ++P" an& State Data Center !SDC" !in the a$e o2 State ++P"
$ho(l& )e %rovi&e&.
!onformance to security standards on data# network# software# etc?
2,
Guidelines for Project Proposal Template
A $tate*ent on o*%liane !not a re%etition o2 e-Governane $tan&ar&$" an& *ore
$%ei2iall1 an e:%lanation o2 &eviation$- i2 an1- &(e to loal on$i&eration$- 2ro*
the e-Governane $tan&ar&$ on $e(rit1 $tan&ar&$ (n&er NeGP %ro9et$ $ho(l& )e
%rovi&e&.
!onformance to technological standards on inter7connecti&ity and inter7operability?
A $tate*ent on o*%liane !not a re%etition o2 e-Governane $tan&ar&$" an& *ore
$%ei2iall1 an e:%lanation o2 &eviation$- i2 an1- &(e to loal on$i&eration$- #ith
tehnolo4ial $tan&ar&$- i2 an1- on inter inter-onnetivit1 an& intero%era)ilit1 #ith
re4ar& to $o2t#are- net#or0- et. $ho(l& )e %rovi&e&. In the a$e o2 a State ++P-
al$o ill($trate $1ner41 #ith State &ata entre !SDC"- State ?i&e Area Net#or0
!S?AN" an& Co**on Servie Center$ !CSC$"
For te !ate#t #tandard#8 (uide!ine# &or NeGP1 c!ick on
tt%,88e(o4#tandard#6(o46in86
*calability?
A $tate*ent an& $trate41 thereo2- on $ala)ilit1- i2 re;(ire&- o2 the %ro9et an&
tehnolo41 ($e& 2or the $a*e $ho(l& )e %rovi&e&.
*er&ice pro&iders?
Provi&e &etail$ o2 $ervie$ an& $ervie %rovi&er$ that are 4oin4 to )e (tili5e& 2or the
%ro9et.
.inkages with core infrastructure?
Ill($trate $1ner4ie$ that the %ro9et %ro%o$e$ #ith=
o State #i&e area net#or0 !S?AN"
o State Data Centre$ !SDC"- an&
o Co**on Servie Centre$ !CSC".
For te !ate#t (uide!ine# 2ein( &o!!o*ed 2" DIT in im%!ementin( S:AN1 SDC
and CSC1 c!ick on tt%,88***6mit6(o46in8de&au!t6a#%$0idHC7C
In the ta)le )elo# %rovi&e the e$ti*ate& ti*e 2ra*e #ithin #hih the vario($
tehnolo4ie$ !inl(&in4 har&#are" #o(l& )e %ro(re& an& the e$ti*ate& o$t$
involve& 2or the $a*e=
Ta2!e 57
De#cri%tion
E#timated Time
Frame
E#timated Co#t#
In4o!4ed
An" comment#
Bac!end "including database management tools used#
$iddle %are "including application soft%are#
&ront!end delivery c'annels "including application soft%are#
(et%or devices
2A
Guidelines for Project Proposal Template
De#cri%tion
E#timated Time
Frame
E#timated Co#t#
In4o!4ed
An" comment#
)nformation Security
v" Monitorin(1 E4a!uation and A##e##ment
Un&er thi$ $etion %rovi&e &etail$ o2=
In&iator$ 2or a$$e$$*ent o2 $(e$$6 2ail(re in ter*$ o2 the Goal$- O)9etive$
an& O(t%(t$ an& *ean$ o2 their veri2iation
Li$t o(t all the $()-ativitie$ alon4 the e$ti*ate& ti*e 2ra*e- o$t$ an& %er$on$
re$%on$i)le 2or eah o2 the$e.
Identi&ication o& indicator# &or a##e##ment o& #ucce##8 &ai!ure
An indicator %rovi&e$ evi&ene that a ertain on&ition e:i$t$ or ertain re$(lt$
have or have not )een ahieve&. In&iator$ ena)le &ei$ion-*a0er$ to a$$e$$
%ro4re$$ to#ar&$ the ahieve*ent o2 inten&e& o(to*e$- o(t%(t$ an& o)9etive$.
'o#ever it i$ i*%erative to have a lear $tat($ o2 all in%(t$ in the 2or* o2 a
)a$eline )a$e& on #hih the 2ollo#in4 in&iator$ o(l& )e ($e& to i&enti21 an1
han4e that ha$ ta0en %lae &(e to thi$ %ro9et.

In&iator$ an )e la$$i2ie& a$ 2ollo#$=
)mpact/ ,utcome indicators
I*%at6 O(to*e in&iator$ *ea$(re the )roa&er re$(lt$ ahieve& thro(4h the
%rovi$ion o2 i*%rove& $ervie level$6 ne# $ervie$. The$e in&iator$ *ea$(re
%er2or*ane )a$e& (%on the i*%at that the %ro9et ha$ ha& (%on the $ta0ehol&er
4ro(%$ !Govern*ent- D($ine$$ an& Citi5en$". I*%at6 o(to*e in&iator$ #o(l& )e
*ea$(rin4 the ahieve*ent o2 the 4oal o2 the %ro9et. The$e are *ore lon4 ter*
in&iator$ that *ea$(re the i*%at o2 the %ro9et or the %ro4ra**e.
,utput )ndicators
O(t%(t in&iator$ *ea$(re the ;(antit1 o2 4oo&$ an& $ervie$ %ro&(e& an& the
e22iien1 o2 %ro&(tion !e.4.- n(*)er o2 %eo%le $erve&- $%ee& o2 re$%on$e to
;(erie$- et". O(t%(t in&iator$ #o(l& al$o *ea$(re the ;(antit16 ;(alit16 ti*e6 o$t
o2 $ervie$ !i.e.- n(*)er o2 ne# $ervie$ a&&e&- i*%rove& e22iien1 in $ervie
level$- ne# $0ill$ a;(ire&- ne# le4i$lation a%%rove&- ne# in$tit(tional a%a)ilitie$
or ne# 2ailitie$- et." ahieve& thro(4h thi$ %ro9et.
Process )ndicators
Proe$$ in&iator$ *ea$(re *ean$ )1 #hih ne# $ervie$ an& $ervie$ level$ are
%ro%o$e& to )e i*%rove&. Th($ %roe$$ in&iator$ in&iate ho# #ell %ro9et
ativitie$ are %ro4re$$in4.
23
Guidelines for Project Proposal Template
The a)ove in&iator$ an )e either ;(alitative or ;(antitative. B(antitative
in&iator$ #o(l& )e in ter*$ o2 n(*)er$ an& %erenta4e$ !e.4. O han4e- no. o2
atten&ant$- et" #herea$ ;(alitative in&iator$ #o(l& )e )a$e& on in&ivi&(al6 4ro(%
%ere%tion$ !e.4. %ro%ortion o2 %eo%le #ho %ereive loal 4overn*ent *ana4e*ent
a$ Lver1 %artii%ator1M- et.".
The a)ove in&iator$ an& their ($e at &i22erent $ta4e$ o2 a %ro9et6 %ro4ra**e are
&e%ite& in the e:hi)it )elo#=
E:hi)it
Goal to be
achieved
Processes
Output
Sustained
Impact
Goal to be
achieved
Input
Outcome
Basis of Measurement Project/ Programme
Output Indicators
Process Indicators
Baseline
Outcome/ Impact Indicators
Goal to be
achieved
Processes
Output
Sustained
Impact
Goal to be
achieved
Input
Outcome
Basis of Measurement Project/ Programme
Output Indicators
Process Indicators
Baseline
Outcome/ Impact Indicators
So*e e:a*%le$ o2 i*%at6o(to*e are %rovi&e& a$ 2ollo#$=
2F
Guidelines for Project Proposal Template
So*e e:a*%le$ o2 o(t%(t in&iator$ are %rovi&e& )elo#=
So*e e:a*%le$ o2 %roe$$ in&iator$ are %rovi&e& )elo#=
Im%act8 Outcome Indicator# )
Inrea$e& U$er val(e an& $ati$2ation in ter*$ o2=
O han4e in n(*)er o2 o*%laint$-
O han4e in n(*)er o2 ($er$ re%ortin4 Govern*ent $ervie$ to )e ($e2(l-
O han4e in n(*)er o2 ($er$ re%ortin4 that the1 tr($t %rovi&in4 %er$onal in2or*ation online
et.
O%enne$$ in ter*$ o2=
O 4ro#th in the ($e o2 the Govern*ent #e)$ite$ %rovi&in4 t#o #a1 interation$
B(alit1 i*%rove*ent o2 $ervie a$ %ereive& )1 iti5en$6 )($ine$$6 4overn*ent
Inrea$e& ae$$ o2 Govern*ent $ervie$ in ter*$ o2=
O han4e in ($a4e o2 Govern*ent %ortal$-
O han4e in ($a4e o2 online 2or*$-
O han4e in ($e o2 e-Govern*ent $ervie$ )1 &i$a&vanta4e& 4ro(%$-
O han4e in n(*)er o2 D($ine$$e$ )i&&in4 2or %()li ten&er$ eletroniall1-
O han4e in ($a4e o2 Govern*ent %ortal$ 2or D($ine$$ et.
Tran$%aren1 an& ao(nta)ilit1 in ter*$ o2=
O han4e o2 n(*)er o2 iti5en$ $ati$2ie& #ith the level o2 tran$%aren16 ao(nta)ilit1
&e*on$trate& )1 the Govern*ent
Partii%ation in ter*$ o2=
O han4e in ;(erie$ $()*itte& online-
O han4e in online 2or(* interation
Out%ut Indicator#)
N(*)er o2 %er$onnel traine&6 ne# $0ill$ a;(ire&
Re&(e& ;(ant(* o2 ti*e ta0en to arr1 o(t a tran$ation
O o$t re&(tion in &eliver1 o2 $ervie
O han4e in n(*)er o2 Govern*ent #e)$ite$ %rovi&in4 t#o #a1 interation$
Ne# le4i$lation a%%rove&
Ne# in$tit(tional a%a)ilitie$6 ne# 2ailitie$ &evelo%e&
N(*)er o2 loation$ #here $ervie$ i$ &elivere&6 ae$$i)le
O o2 )ene2iiarie$ in r(ral area$ an& v(lnera)le o**(nitie$
/.
Guidelines for Project Proposal Template
Mean# o& 4eri&ication
+ean$ o2 veri2iation are the tool$ 2or veri21in4 the $tat($ o2 the in&iator$ $tate&
a)ove. So*e e:a*%le$ o2 *ean$ o2 veri2iation are $ta0ehol&er 2ee&)a0- $(rve1$-
%ro9et revie#$- *in(te$ o2 *eetin4- atten&ane re4i$ter$- et.
Li#tin( o& te #u2)acti4itie#
Li$t o(t all the $()-ativitie$ !li0e %re%aration o2 re%ort$- arr1in4 o(t $(rve1$-
eval(ation$- et" alon4 the e$ti*ate& ti*e 2ra*e an& o$t$ involve&. Al$o %rovi&e
herein $trate41- i2 an1- that ha$ )een &evelo%e& to en$(re %artii%ation o2 NGO$6 ivil
$oiet1 in vali&atin4 the +JE re$(lt$.
Proce## Indicator#)
E*%o#ere& o**ittee reate&
+i$$ion lea&er a%%ointe&
Core %roe$$e$ *a%%e&
So%in4 $t(&1 (n&erta0en
Detaile& %ro9et re%ort %re%are&
Govern*ent %roe$$ re-en4ineerin4 (n&erta0en
Proe$$ o2 i&enti2iation o2 $ta0ehol&er$
Proe$$ o2 i&enti2iation o2 a%ait1 )(il&in4 nee&$.
Clarit1 in ontent an& ($e o2 trainin4 *o&(le$
Proe$$ in %lae 2or ontin(o($ i*%rove*ent
/1
Guidelines for Project Proposal Template

P!ea#e %ro4ide narrati4e de#cri%tion o& te indicator#1 #u2)acti4itie# and #trate("1 i& an"
In the ta)le )elo# $(**ari$e the $()-ativitie$ to )e (n&erta0en a$ a %art o2
+onitorin4- Eval(ation an& A$$e$$*ent alon4 #ith %er$on$6 a4enie$ re$%on$i)le !i2
i&enti2ie&"- e$ti*ate& ti*e 2ra*e an& o$t 2or the$e ativitie$.
Ta2!e 5<
'-upees in .akhs(
Su2 Acti4it"
Per#on#8
a(encie#
re#%on#i2!e
E#timated Time
&rame
E#timated
co#t

vi" Oter Acti4itie# !ike Ci4i! :ork#1 etc6 /%!ea#e identi&" eac #e%arate!")
Provi&e a narrative &e$ri%tion o2 an1 other ativit1 that #o(l& )e arrie& o(t 2or
$(e$$2(l i*%le*entation o2 the %ro9et- )elo#=
P!ea#e %ro4ide narrati4e de#cri%tion o& eac #u2)acti4it"
In the ta)le )elo# $(**ari$e the $()-ativitie$ !a$ narrate& a)ove" to )e
(n&erta0en alon4 #ith %er$on$6 a4enie$ re$%on$i)le- e$ti*ate& ti*e 2ra*e an&
e$ti*ate& o$t 2or the$e ativitie$.
Ta2!e 5>
'-upees in .akhs(
Su2 Acti4it"
Per#on#8
a(encie#
re#%on#i2!e
E#timated Time
&rame
E#timated
co#t
/2
Guidelines for Project Proposal Template
4" Or(ani;ation #tructure
i" E$i#tin( and Pro%o#ed Or(ani;ation Structure
Provi&e the e:i$tin4 an& %ro%o$e& or4ani5ation $tr(t(re o2 the unit- in #hih
the %ro9et i$ to )e i*%le*ente& !in the 2or* o2 an or4ano4ra*" a$ ill($trate&
)elo#.
E$i2it
ii" Sta&&in( and de%!o"ment #trate("
De$i&e$ %rovi&in4 the e:i$tin4 an& %ro%o$e& or4ano4ra* !a$ ill($trate& a)ove"-
%rovi&e annotate& &e$ri%tion o2 the e:i$tin4 an& %ro%o$e& or4ani5ation $tr(t(re
re2letin4 the line$ o2 a(thorit1- &e4ree o2 a(tono*1 at vario($ level$- 4eo4ra%hi
&i$tri)(tion- $ta22in4 $tren4th at eah loation- their relevant $0ill level$ an& an1
a$%et$ re4ar&in4 their &e%lo1*ent- re*(neration level$ an& attit(&e$ #ith
$%eial )earin4 on the o)9etive$ o2 the %ro9et.
Al$o %rovi&e the e:i$tin4 an& %ro%o$e& 0e1 in$tit(tional relation$hi%$- #hether
#ith iti5en$6 )($ine$$6 other 4overn*ent &e%art*ent$- et.- in&iatin4 the nat(re
o2 eah relation$hi% an& it$ i*%ortane to ahieve the o)9etive$ o2 the 7(nit8.
The %ro%o$e& $ta22in4 an& &e%lo1*ent $trate41 o2 the 7(nit8 *a1 )e &etaile& in
ter*$ o2 n(*)er o2 %o$ition$- orre$%on&in4 role$ an& re$%on$i)ilitie$ an&
%ro%o$e& loation6o22ie o2 &e%lo1*ent in the ta)le )elo#.
Ta2!e 5?
Po#ition
Ro!e# and
Re#%on#i2i!itie#
Num2er Location
Pro9et I*%le*entation A4en1
Line De%art*ent
//
Guidelines for Project Proposal Template
h" A##um%tion# and Ri#k Mana(ement
i" A##um%tion#
A$$(*%tion$ are 2ator$ that have an in2l(ene on the ahieve*ent o2 %ro9et
o)9etive$. The1 nee& to )e *ana4e& 2or ahieve*ent o2 ativitie$- o(t%(t$ an&
o)9etive$. The vario($ a$$(*%tion$ that have )een ta0en into ao(nt $ho(l& )e
li$te&.
ii" Ri#k A##e##ment Matri$
Ta2!e 5@
Im%act
Pro2a2i!it"
Lo* Medium 'i(
Lo*
Medium
'i(
Ri$0 i$ the %otential 2or (n#ante& ha%%enin4$ i*%airin4 the ahieve*ent o2
o)9etive$ an& o(t%(t$. The vario($ ri$0$ a$$oiate& #ith a Pro9et *a1 inl(&e=
Eono*i
Sta0ehol&er
Soial
Tehnolo4ial
Finanial et
All the %o$$i)le ri$0$ a$$oiate& #ith the Pro9et $ho(l& )e i&enti2ie& an&
eval(ate& a4ain$t t#o %ara*eter$= %ro)a)ilit1 o2 o(rrene !hi4h or lo#" an&
re$(ltant i*%at !hi4h or lo#"
iii" Mea#ure# &or ri#k miti(ation
Ta2!e 5B
De#cri%tion o& Ri#k Ri#k miti(ation mea#ure Stakeo!der# in4o!4ed
&or example:
A$$(*%tion$ *a1 )e relate& to 4ro#th rate o2 &e*an& 2or %ro%o$e& $ervie$-
availa)ilit1 o2 ;(ali2ie& %er$onnel an& tehnolo41 et.
/<
Guidelines for Project Proposal Template
For eah o2 the ri$0$ i&enti2ie& a)ove- a )rie2 &e$ri%tion $ho(l& )e %rovi&e&. The
ri$0 *iti4ation *ea$(re$ that #o(l& )e %lanne& an& e:e(te& $ho(l& )e in&iate&
a4ain$t eah o2 the ri$0$ i&enti2ie& a)ove. Al$o- the $ta0ehol&er$6 %er$onnel
involve& in %er2or*in4 the$e *iti4ation ativitie$ $ho(l& )e in&iate&.
i" E#timated demand &or and (ro*t rate o& %ro%o#ed #er4ice# in te #ort1
medium and !on( term
De*an& e$ti*ation 2or the %ro%o$e& $ervie$ $ho(l& )e %rovi&e& in the $hort- *e&i(*
an& lon4 ter*. The vario($ a$$(*%tion$ ta0en into ao(nt #hile arr1in4 o(t thi$
e$ti*ation *($t )e e:%liitl1 $tate& here.
9" Pro+ect Co#t#1 Procurement and Financin(
i" Pro+ect Co#t
The %ro9et o$t$ $ho(l& )e %rovi&e& (n&er t#o )roa& hea&$ !i.e. inve$t*ent o$t
an& re(rrin4 o$t". The$e e$ti*ate$ $ho(l& )e %rovi&e& ativit1 #i$e 2or the
entire ter* o2 the %ro9et. So*e o2 the ativitie$ that *a1 )e (n&erta0en (n&er
the a)ove t#o hea&$ are=
Inve$t*ent Co$t$ inl(&in4=
o Sta0ehol&er Anal1$i$I
o So%in4 St(&1 J %re%aration o2 DPRI
o D($ine$$ %roe$$ re-en4ineerin4I
o A&voa1 2or le4i$lative han4e$I
o Ca%ait1 )(il&in4 o2 Pro9et Cha*%ion$- IT $ta22- &e%art*ent $ta22-
et.I
o A#arene$$ reation o2 %ro%o$e& han4e$ thro(4h the %ro9etI
o Develo%*ent o2 $o2t#areI
o Pro(re*ent o2 $o2t#are liene$I
o Net#or0in4 !inl(&in4 LAN a)ellin4 J in$tallation"I
o Develo%*ent o2 2(ntional J tehnial re;(ire*entI
o De2inin4 %ara*eter$ J ($to*i$ation o2 a%%liation $o2t#areI
o Develo%*ent o2 a&&itional *o&(le$ !)a$e& on re;(ire*ent$"I
o Data entr1 J inte4ration te$tin4I
o Pro(re*ent o2 ter*inal$- *o&e*$- ro(ter$- &e$0to%$- et.I
o Di4iti5ation o2 &o(*ent$6 reor&$I
o Con$tr(tion o2 Failitie$ !li0e vi&eo on2erenin4- $ervie entre$-
et"I
o Pro(re*ent o2 2(rnit(re- eletrial 2ailitie$- et.I
o Renovation o2 e:i$tin4 2ailitie$I
o Pro9et +ana4e*ent- et.
Re(rrin4 Co$t$ inl(&in4=
o Connetivit1I
o O%eration$ an& *aintenane o$t$I
o O%erational $()$i&ie$- et.I
/>
Guidelines for Project Proposal Template
o An1 other on4oin4 o$t$.
The inve$t*ent an& re(rrin4 o$t$ &(rin4 the %ro9et &(ration *($t )e %re%are&
in the 2or*at attahe& in Anne:(re I.
ii" Financin(
The 1ear-#i$e )rea0(% o2 $o(re !Central Govern*ent 6 State Govern*ent6 Other
inl(&in4 %rivate $etor $(%%ort" an& a*o(nt o2 2(n&$ an& the 2or* o2 a$$i$tane
!Centrall1 S%on$ore& She*e- ACA- State a$$i$tane- e:ternal ai&e&- et" over
the %ro9et li2e- $ho(l& )e %rovi&e& in the ta)le )elo#=
Ta2!e 5C
'-upees in .akhs(
Period
Centre State
Oter# /inc!udin(
%ri4ate #ector
#u%%ort) Total
Amount Nature o&
A##i#tance
Amount Nature o&
A##i#tance
Amount Nature o&
A##i#tance
=ear 5
=ear 7
=ear <
And
#o on
Tota!
0" Pu2!ic Pri4ate Partner#i% /PPP)

PPP i$ a *o&e o2 i*%le*entin4 4overn*ent %ro4ra**e$6$he*e$ in %artner$hi% #ith
the %rivate $etor. The ter* 7%rivate8 in PPP eno*%a$$e$ all non-4overn*ent
a4enie$ inl(&in4 or%orate $etor$- vol(ntar1 or4ani5ation$- $el2 hel% 4ro(%$ et.
So*e o2 the a%%roahe$ (rrentl1 )ein4 a&o%te& 2or PPP in e-Governane inl(&e=
&ee Based +pproac'=
Un&er thi$ a%%roah the %rivate %art1 #o(l& *a0e an initial inve$t*ent in $ettin4
(% $1$te*$ an& $tr(t(re$ an& in ret(rn #o(l& )e allo#e& to 2i: no*inal har4e$
!in on$(ltation #ith 4overn*ent" 2or %()li $ervie$ to )e ollete& either 2ro*
4overn*ent or %()li- e.4. Colletin4 no*inal har4e$ 2or i$$(ane o2 )irth
erti2iate- &eath erti2iate et.
Cost Saving +pproac'=
Thi$ a%%roah i$ $%ei2iall1 ($e& #here the Govern*ent )rin4$ a)o(t $()$tantial
han4e$ in e:i$tin4 %roe$$e$ thro(4h e:ten$ive Govern*ent %roe$$ re2or*$ an&
($e o2 in2or*ation tehnolo41- #hih lea&$ to lar4e $ale o2 $avin4$ in ter*$ o2
$ta22 an& real e$tate. Un&er thi$ a%%roah the %rivate %art1 %rovi&e$ the initial
inve$t*ent alon4 #ith their *ana4e*ent e:%erti$e an& in ret(rn the1 are entitle&
/,
Guidelines for Project Proposal Template
to $hare o2 the o$t $ave&- e.4. o$t $avin4 &(e to online %roe$$in4 o2 %ro%ert1
tran$2er an& re4i$tration &o(*ent an )e $hare&.
+dvertising - Sponsors'ip &ee +pproac'=
Un&er thi$ a%%roah- the 4overn*ent *a1 ollet 2ee$ in e:han4e 2or &iret
a&verti$in4 )1 a %rivate o*%an1 on a 4overn*ent #e)$ite- in&iret *ar0etin4 !)1
tra0in4 ($er $%en&in4 ha)it$ on the 4overn*ent #e)$ite an& )e1on&" or )1
$%on$or$hi% arran4e*ent$. The a&verti$in4 arran4e*ent$ o(l& )e )a$e& (%on a
*ea$(ra)le o(to*e- $(h a$ the n(*)er o2 ($er$ #ho either vi$it or %(rha$e
ite*$ 2ro* the #e)$ite a&verti$e&.
&ull Service +pproac':
Un&er thi$ a%%roah- the %rivate $etor i$ hire& a$ a ontrator to ta0e over ertain
re$%on$i)ilitie$ o2 the Govern*ent- an& *a1 retain $ta22 on the 4overn*ent8$
)ehal2- in ret(rn 2or a 2ee.
S'ared .evenue +pproac'=
The $hare& reven(e a%%roah i$ a&o%te& #here there are #a1$ in #hih the
4overn*ent *a1 4enerate ne# reven(e 2ro* enhane& $ervie$. Thi$ inrea$e&
reven(e an )e ($e& a$ a #a1 to o22$et %ro9et o$t$- or 2inane the inve$t*ent
*a&e )1 the %rivate $etor.
I2 an1 PPP *o&el i$ a&o%te& 2or &eliver1 o2 $ervie$ (n&er the %ro9et- the
2ollo#in4 a$%et$ o2 the *o&el *($t )e learl1 $tate& in the DPR=
i" -u#ine## Mode!
The )($ine$$ *o&el 2or the %ro%o$e& PPP $ho(l& learl1 )e e:%laine& in the area$
o2=
Servie &e%lo1*ent %lan
De*an& %ro9etion$ an& %rie ela$tiit1 o2 &e*an&
Fee$ an& 2ee $ettin4 *ehani$*
Reven(e %ro9etion$ 2or the o%erator
E$ti*ate& inve$t*ent !inl(&in4 %ha$in4 o2 inve$t*ent" an& o%eratin4 o$t$
Pro%o$e& o$t $harin4 arran4e*ent$ )et#een $tate- entre an& %rivate
%artii%ant
ii" .e" De#i(n
The 0e1 &e$i4n 2eat(re$ o2 the i*%le*entation that a22et the overall o$t6reven(e
*o&el 2or %otential %rivate %artner$ *($t learl1 )e e:%laine& in the area$ o2=
IPR$
Chan4e *ana4e*ent
Servie level a4ree*ent$
Se(rit1 re;(ire*ent$
Con2i&entialit1 re;(ire*ent$
D($ine$$ ontin(it1 re;(ire*ent$
Ter*ination %rovi$ion$
iii" Financia! Ana!"#i#
Provi&e net a$h 2lo# an& net %re$ent val(e !i2 a%%lia)le"
Co$t )ene2it anal1$i$ o2 the PPP
/A
Guidelines for Project Proposal Template
Sen$itivit1 anal1$i$ !i.e. an anal1$i$ o2 ho# $o*e 0e1 o(rrene$ i*%at
%ro9et $($taina)ilit1 $ho(l& )e arrie& o(t 2or the Pro9et."
l" Su#taina2i!it" P!an
De$ri)e the %roe&(ral- $ta22in4- )(&4etar1 an& ontrat(al arran4e*ent$ that #ill
en$(re $($taina)ilit1 o2 %ro9et o(to*e$. De$ri)e %arti(larl1 the %rovi$ion$ 2or
retention o2 tehnial $ta22 nee&e& to $(%ervi$e %ro9et-relate& ontrat$ #ith the
%rivate $etor- to $(%ervi$e internal ICT ativit1 an& to o%erate ICT in2ra$tr(t(re.
A$%et$ to on$i&er are=
Ten(re o**it*ent$ 2or %ro9et ha*%ion$
He1 tehnial $ta22 re$o(re$ nee&e& in the lon4 r(n
Strate41 2or hirin4- trainin4- re*(neratin4 an& re%lain4 0e1 tehnial $ta22
Govern*ent o**it*ent$ 2or OJ+ )(&4etar1 $(%%ort
Govern*ent o**it*ent to a)$or) on4oin4 $ta22in4 o$t$
Contin4en1 %lannin4 in a$e o2 PPP 2ail(re.
*" Im%!ementation arran(ement#
The %ro9et i*%le*entation arran4e*ent$ relatin4 to *ana4e*ent- ontratin4-
ao(ntin4 an& a(&it $ho(l& )e %rovi&e&.
i" Mana(ement arran(ement#
+ana4e*ent arran4e*ent$ re2er to the in$tit(tional $tr(t(re$ an& *ehani$*$
that #o(l& )e $et (% 2or en$(rin4 e22etive %ro9et *ana4e*ent.
ii" Contractin( arran(ement#
A &etaile& li$t6 nat(re o2 ontrat$ that the (nit i$ %ro%o$in4 to enter into 2or
i*%le*entation o2 the %ro9et $ho(l& )e %rovi&e& hi4hli4htin4 o*%liane #ith
4(i&eline$ an& %roe&(re$- i2 an1 that #o(l& nee& to )e a&here& to.
iii" Accountin( and audit arran(ement#
A $tate*ent on o*%liane #ith the ao(ntin4 an& a(&it arran4e*ent$ $ho(l&
)e %rovi&e& herein.
n" Detai!ed :ork P!an
?hil$t %re%arin4 the &etaile& #or0 %lan- %rovi&e the
Pha$in4 o2 %ro9et ativitie$ an& $he&(le o2 i*%le*entation 2or eah %ha$e.
I&enti21 ritial &e%en&enie$ in the %ro9et an&
E:%ete& ti*eline$ 2or o*%letion o2 0e1 *ile$tone$ an& a$$oiate& %roe$$
in&iator$ 2or the $a*e.
/3
Guidelines for Project Proposal Template
The i*%le*entation $he&(le &etailin4 o(t the li$t o2 ativitie$ to )e arrie& o(t- their
ti*eline$ an& the %er$on$ re$%on$i)le 2or arr1in4 o(t the $a*e &(rin4 eah %ha$e o2
the %ro9et- $ho(l& )e %rovi&e& in the ta)le )elo#.
/F
Guidelines for Project Proposal Template
Ta2!e 5D
Pro+ect
acti4itie#
Re#%on#i
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