Error Code Cause Action

Mecha Error 01 One or more of the internal

printer parts are disconnected or
malfunctioning:
Thermal Head Motor
Thermal Head Sensor
Pinch Roller Assembl
!ontroller "oard
#unction "oard
1$ Tr to get the printer into a
Read state or a reco%erable
error state& such as Paper
Empty 'then reload media($
)$ *f necessar& clear an print
+obs from the ,ueue$
-$ *f the problem continues&
replace the printer$
Mecha Error 0)
Mecha Error 0-
One or more of the internal
printer parts are disconnected or
malfunctioning:
Pinch Roller Assembl
!ontroller "oard
#unction "oard
1$ Tr to get the printer into a
Read state or a reco%erable
error state& such as Paper
Empty 'then reload media($
)$ *f necessar& clear an print
+obs from the ,ueue$
-$ *f the problem continues&
replace the printer$
Mecha Error 0. One or more of the internal
printer parts are disconnected or
malfunctioning:
Paper !utter Assembl
!ontroller "oard
#unction "oard
1$ Ensure that nothing is
bloc/ing the paper path near
the front paper cutter$
)$ Tr to get the printer into a
Read state or a reco%erable
error state& such as Paper
Empty 'then reload media($
-$ *f necessar& clear an print
+obs from the ,ueue$
.$ *f the problem continues&
replace the printer$
Mecha Error 00 1o information is currentl
a%ailable$
1$ Tr to get the printer into a
Read state or a reco%erable
error state& such as Paper
Empty 'then reload media($
)$ *f necessar& clear an print
+obs from the ,ueue$
-$ *f the problem continues&
replace the printer$
Mecha Error 02 One or more of the internal
printer parts are disconnected or
1$ Tr to get the printer into a
Read state or a reco%erable
malfunctioning:
Pinch Roller Assembl
Paper 3eed Pinch Motor
!ontroller "oard
#unction "oard
error state& such as Paper
Empty 'then reload media($
)$ *f necessar& clear an print
+obs from the ,ueue$
-$ *f the problem continues&
replace the printer$
Mecha Error 04
Mecha Error 05
The paper feed6in roller is not in
the correct position:
up 'Mecha Error 04(
do7n 'Mecha Error 05(
*f the paper& 7hen loaded& +ust
falls bac/ into the paper
compartment& the roller is stuc/
in the up position$
"ecause the paper feed6in roller
is in an incorrect state& the
printer thin/s the paper is loaded
7hen it is not$
Pulling the paper out from the
bac/ of the printer manuall&
instead of pressing the Paper
Rewind/Clear button& can cause
this error$
1$ *nstruct the customer 1OT
to pull out the paper from
the bac/ of the printer& but
to press the Paper Rewind
and Paper Advance buttons
on the printer instead$
)$ Press the Paper
Rewind/Clear button to
cause a Paper Empty error$
-$ Remo%e the paper$
.$ Po7er the printer off and
then on to reset the paper
feed6in roller$
0$ Reload the paper& ensuring
that the paper roll flanges
are flush 7ith the paper roll$
Ensure that the customer is
not using incorrect media&
such as paper for the Photo
Printer 2.00$
2$ *f the problem continues&
replace the printer$
Mecha Error 08
Mecha Error 10
The paper feed6out roller is not
in the correct position:
up 'Mecha Error 08(
do7n 'Mecha Error 10(
1$ Remo%e the paper$
)$ Po7er the printer off and
then on to reset the paper
feed6out roller$
-$ Reload the paper correctl$
Mecha Error 11
Mecha Error 1)
The paper cutter cannot mo%e to
the left or the right& because of a
+am or a mechanical problem$
!lear an +ams bloc/ing the paper
cutter$
Sometimes a lab leader card can be
used to remo%e small paper +ams$
Resolution:
Error Code Cause Action
Sensor Error 01 6
Sensor Error 10&
Sensor Error 1- 6
Sensor Error 14
One of these internal components
ma be disconnected or
malfunctioning:
PAPER E9:E SE1SOR
ASSEM";<
PAPER EMPT< SE1SOR
ASSEM";<
!O1TRO;;ER "OAR9
ASSEM";<
#=1!T*O1 "OAR9
ASSEM";<
THERMA; HEA9
R*""O1 SE1SOR
ASSEM";<
PR*1T POS*T*O1
SE1SOR
PAPER POS*T*O1
SE1SORS
P*1!H RO;;ER
SE1SOR ASSEM";<
1$ 9ocument the specific error
that appears& such as Sensor
Error 05$
)$ !lean the printer sensors$
-$ Tr to get the printer into
either a Read state or a
reco%erable error state& such
as Paper Empty$ 3or
e>ample:
a$ Press Paper
Rewind/Clear to
force a Paper Empty
error$
b$ Po7er the printer off
and then on as
necessar$
c$ Press Paper Advance
to reload the paper$
.$ *f the problem continues&
replace the printer$
Sensor Error 15
Sensor Error 18
One of these internal components
ma be disconnected or
malfunctioning:
PAPER !=TTER
ASSEM";<
!O1TRO;;ER "OAR9
ASSEM";<
#=1!T*O1 "OAR9
ASSEM";<
1$ 9ocument the specific error
that appears& such as Sensor
Error 05$
)$ Ensure that nothing is
bloc/ing the paper path&
especiall near the paper
cutter$
-$ Tr to get the printer into
either a Read state or a
reco%erable error state& such
as Paper Empty$ 3or
e>ample:
a$ Press Paper
Rewind/Clear to
force a Paper Empty
error$
b$ Po7er the printer off
and then on as
necessar$
c$ Press Paper Advance
to reload the paper$
.$ *f the problem continues&
replace the printer$
Sensor Error )0
Sensor Error )1
One of these internal components
ma be disconnected or
malfunctioning:
P*1!H RO;;ER
SE1SOR ASSEM";<
P*1!H RO;;ER
MOTOR ASSEM";<
1$ 9ocument the specific error
that appears& such as Sensor
Error 05$
)$ Ensure that nothing is
bloc/ing the paper path&
especiall near the pinch
roller$
-$ Press Paper Rewind/Clear
to remo%e the paper$
.$ Press Paper Advance to
reload the paper$
0$ *f the problem continues&
replace the printer