OUMH2203_SEM SEPT08/F_AH

PART A

INSTRUCTIONS

Part A contains TEN questions. Answer ALL questions.


QUESTIONS: Marks
1. Percentage of Earnings from Tourism

Answer the following questions based on the chart above.
(a) What type of chart is this?
(b) What does the chart show?
(c) In which region is tourism the least developed?
(d) What percentage does Europe earn from tourism?
( 2 )

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2. Form complete sentences by using appropriate words to link the causes and
effects.
No. Cause Linking words Effect
A A hike in the price of
petrol
an increase in the price of
most goods and services.
Effect Cause
B Economic
development in
Myanmar is slow
its dictatorial military
government.


( 2 )

3. Convert these active sentences into passive ones.
(a) We sent the consignment by courier.
(b) The manufacturer will replace the faulty components.

( 2 )

4. You are the chairperson of a meeting. All the members are seated and talking
among themselves. What do you say to indicate that you are going to start
the meeting?

( 2 )

5. You are at a meeting to discuss the parking problem on campus. You have
the solution below. What do you say?
Solution: Ban all 1st year students from driving on campus.

( 2 )

6. In a business letter, when do you close the letter with Yours sincerely and
when do you use Yours faithfully?

( 2 )




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7. There is one mistake in each sentence. The mistake is related to number
(singular/plural). Underline and correct the mistakes.
(a) Sick building syndrome is a recent phenomena.
(b) Electrolux headquarter is in Stockholm.
(c) A lot of persons want to invest in properties.
(d) Applicants have to satisfy all criterion before they are called for an
interview.

( 2 )

8. What kind of organization is indicated by the following in an email address?
(a) org
(b) com
(c) gov
(d) edu

( 2 )

9. Read the following extracts taken from different types of memo. Identify the
type of memo each extract is from.
(a) Please pay 2 month bonus to all operation staff as decided by the
board of directors.
(b) Mileage claims will be increased from 70sen per kilometre to RM1.00
effective from next month.
(c) The progress report and financial statement for Project 23B is
attached.
(d) Can you please send the components latest by the 15th of this month?

( 2 )

10. Use one word to complete each of these sets of expressions.
(a) trouble- _______________ maintenance
(b) self- __________________ restaurant
(c) state-of-the- _______________ equipment
(d) small-__________________ operation

( 2 )


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PART B

INSTRUCTIONS

Part B contains FOUR questions. Answer THREE questions ONLY.

QUESTIONS Marks

1.
(5)
(5)
You work as a marketing executive for a campany which manufactures
data storage devices such as pendrives, SD cards and external harddrives.
Since the beginning of the year, sales for storage devices have dropped.
You have been asked by the marketing manager, Mr BK Lim to
investigate the reasons for the drop and to write a report on your findings.
You are not required to write the whole report, only the sections below:
(a) Purpose
(b) Terms of Reference
(c) Procedure
(5)
(d) Scope
(5)
(Total: 20)












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2. Give your own opinions on the following issues that have been raised
during a meeting. Support your opinion with a reason.
(a) Shortening the working days from 5 days to 4 days.

(b) Deducting RM50 from each employee to organize the companys
Family Day.

Say whether you agree or disagree with the following statements. Give a
reason for the stand that you take.
(c) The time given to complete this exam is too long. It should be
shortened to 2 hours.

(d) Intake to universitites should be reduced as there are too many
unemployed graduates.


( 5 )
( 5 )


( 5 )
( 5 )
(Total: 20)


















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3. (a) You are the owner of J aya Electronics, a retail outlet. You saw the
advertisement below in The Star.


DISTRIBUTORS WANTED
We are the importer of Palomas range of home appliances (bread
maker, coffee machine, electric griller and deep fryer). We welcome
enquiries from retailers for distributorship.
Interested, please write to:
Samsoon Sdn. Bhd.,
Lot 233, West Port Industrial Estate,
74000 Klang.

You are interested in becoming a distributor of Palomas home
appliances. Write a letter of inquiry to Samsoon Sdn Bhd asking for
the full catalogue and terms and conditions for distributorship. ( 10 )

(b) Now, imagine that you are the general manager of Samsoon Sdn
Bhd and you have received a letter of inquiry from J aya Electronics.
Write a reply to the letter of inquiry.

( 10 ) Both letters should be written using the formal letter format.
(Total: 20)

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4.
(a) Look at the different sections of a letter of complaint given below.
Write out the letter by putting the different parts in the right order.

Yours faithfully
Joe Ismail & Ros Dahlan
We would like to draw your attention to some problems we
encountered during our tour to India which was arranged by
your agency. Our tour was from 20 September to 25 September
2008
We look forward to hearing from you
27, Jalan 3/4
43650 Bandar Baru Bangi
Selangor Darul Ehsan
In view of the above, we feel that it is fair that you give us a
refund of RM600 that is 20% of the total amount (RM6,000)
that we paid for the tour.
Ramu Tours & Travel
3rd floor, Wisma TAR
Jalan TAR
63000 Kuala Lumpur
2 November 2008
Dear Sirs
According to the itinerary, we were supposed to spend 5 hours
at the Taj Mahal. However, we only spent 2 hours there as the
place had to be cleared for a VIP visit. We were very
disappointed as we saw only the exterior of the Taj Mahal and
not the interior. In Jaipur, we were supposed to go on an
elephant ride and visit the Summer Palace but these had to be
cancelled because it was raining on that day. We spent the
whole day in the hotel
5 Day 4 Night Tour to India (IX1154)




( 10 )

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(b) Respond to the letter of complaint. In your letter, reject the
claims and provide a convincing explanation. The letters should
be written using the formal letter format.

( 10 )
(Total: 20)




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PART C

INSTRUCTIONS

Part B contains TWO questions. Answer ONE question ONLY.

QUESTIONS Marks

1. You work as a human resource manager at an express bus company.
Lately, there has been an increase in the number of accidents involving
your companys express buses. The general manager, Mr Kamaruzaman
Nazir, has asked you to find out the reasons for the increase.

You investigated and found that the accidents were due mainly to the
following reasons:
Drivers speeding on the highway
Drivers were on drugs
Drivers talking on the handphone while driving

Write a memo to Mr Kamaruzaman Nazir informing him of what you
have found out and suggest some steps that the company can take to
reduce road accidents. The memo report should be about 250 words long.
(Total: 20)

2. You are the personnel manager of J obsearch Malaysia, an employment
agency. You have been invited by the OUM Student Club to give a talk
on the topic, Qualities of an effective letter of application.
Write out your presentation which should be about 250 words long.
(Total: 20)





END OF QUESTION PAPER

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